HRBP

About Us: We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Paid Media Lead

Experience Level: 5 + Years

Location: Bangalore, Karnataka (On-site)..

The ideal candidate will:

● Demonstrate an ability and willingness to learn new skills independently

● Possess the ability to communicate directly with clients, both verbally and in writing

● Have a strong analytical background

● Be detail oriented, highly organized, with a keen eye for consistency

● Be able to work effectively in a collaborative team environment, and independently as required

● Have a strong desire to learn and add value to the team

● Be solutions oriented

● Have worked within platforms including Google Ads, Google Analytics(GA4), Google Tag Manager, Bing Ads, Facebook Business Manager, Instagram Ads, LinkedIn Ads, Twitter Ads

Responsibilities:

● Develop and execute strategic marketing campaigns for clients across multiple media – paid

search, display, video, and social platforms

● Manage all aspects of campaign configuration, launch, and ongoing optimization – including

strategy, ad copywriting, data-based optimization, budget/billing management, and ad trafficking

● Troubleshoot, problem-solve, and find creative solutions to client-specific needs

● Assist creative team with ad creation through copywriting and strategic direction

● Identify optimization opportunities, including continuous testing of ad copy and landing pages,

including A/B testing

● Ensure campaigns are meeting clearly defined conversion objectives

● Create and deliver meaningful analytics and reporting to monitor and show progress

● Maintain knowledge of industry best practices and new technologies

● Maintaining the team strength at all times

Requirements:

● 6+ years of experience in Paid Media.

● Proficiency in English both written and spoken.

● Result oriented performance.

● Excellent Communication & Analytical Skills.

● Should have a minimum of 4 years of agency experience

Strong knowledge on Batch monitoring and scheduling experience of any of Control-M, autosys, D-Series scheduler tools. ?Build and validate job flows, calendar requirements, and scheduling criteria. ?Must be able to analyze business requirements procedures and problems to smooth migration of jobs flows and scheduled systems ?Should actively involve for any batch related issue and provide the fix before SLA. ?Knowledge of ITSM tools like service now, JIRA & Incident/Change Request process. ?Willing to provide the 24/7 support ?Ability to work on Mass schedule changes without any scheduling issue. ?Should perform Holiday schedule changes. ?Should know how to define or change the report. Analyzing schedule dependencies and interfacing with application support teams. Scheduling different kinds of batch production job flows including daily, weekly, monthly, quarterly yearly schedules. Scheduling setting up testing jobs for the scheduling test system. Process Skills: ?Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive Interest in designing, analyzing, and troubleshooting large-scale distributed systems. ?Should be able to provide training and KT to staff members of Control-M. ?Knowledge of Incident and Change management process as per ITIL. ?On-call support and handling issues as per business priority Behavioral Skills: Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project. Proven ability in developing relationships with stakeholders, understanding detailed business requirements across multiple project initiatives Ability to steer technology direction and provide appropriate training to the team. Good attitude, learning skills. Technical skills : PRIMARY COMPETENCY : production support PRIMARY SKILL : Control M, Autosys, D-Series , SQL, Linux, Service Now. SECONDARY COMPETENCY : MARKIT EDM.

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
• Being able to interpret data that translates into action to improve the team.
• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 
• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 4+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills

Language Skills Required Vs. Preferred:

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Strong knowledge of liquid programming language

Generate custom – tailored Shopify theme and altering pre – existing template.

Act as Shopify expert, specializing in all facets of the ecommerce platform.

Strong hands to Install & Customize new Shopify theme.

Clear concept of HTML5, CSS3, javascript/Jquery.

Knowledge in other ecommerce platform like Magento, woocommerce, BigCommerce will be preferred.

Strong hands to Install & Customize new wordpress theme.

Candidates should be Confident, self -motivated, who can work well in team environments.

Excellent communication skills required.

Full-time marketing content writer / editor with post-graduation in mass communication / English literature who will be writing for businesses like Healthcare, Software, Marketing, etc. Able to conduct independent research, write web pages, blogs, PRs, marketing collaterals, whitepapers, proposals, newsletters, etc.

Complete Job Description:

We are looking for a full-time marketing content writer with post-graduation in mass communication / English literature who will be developing unique content for the websites, blogs etc. and have skills to communicate information concisely and persuasively. Additionally, he/she should be able to conduct independent research and interact with different teams for information gathering. Moreover, the candidate will be exposed to writing/editing blogs, press releases, marketing collaterals, whitepapers, infographics, proposals, presentations, newsletters, etc.

Profile

Specifically, the candidate should meet the following criteria:

• Excellent verbal and written communication skills
• Excellent in English grammar with a flair for writing
• Ability to generate content from interaction with other stakeholders
• A keen interest in global business issues and developments

Job Responsibilities:

• Create, develop and manage content for organization’s web properties
• Writing and editing content for our websites and social media handles, and ensuring that the content ranks well on major search engines
• Develop content for marketing collaterals including brochures, case studies, press releases, articles, newsletters and whitepapers
• Copyedit and proofread all web content
• Assuring web content is user-friendly with keywords for SEO benefit
• Stay updated with emerging web technologies and industry trends
• Working with a cross-departmental team, maintaining and developing the master content calendar for all web properties

Required Skills:

• Willingness to manage multiple projects in a fast-paced, deadline-driven environment
• Willingness to build consensus and work effectively within a cross-departmental team
• Basic knowledge of MS Office

Education:

• Post-graduation degree in English, Journalism, mass communication or a related field

• 3 years experience
• Strong in : HTML/JS/CSS
• Experience with any particular front-end stack like React or equivalent frameworks
• Front-End experience with and without frameworks
• Experience working on front-end graphic systems including canvas, SVG, webGL is a bonus
• Experience working on timeline based animations is a bonus

Level 3 Contractor-to-Fulltime-Programmer Role:

Must have 1-2 years (ideally 12 to 30 months) of post-collegiate professional programming experience at a top SaaS company in React, Typescript, Javascript working within Visual Studio Code and Yarn, leveraging superior techniques with Routing, Components, State, and Props to deliver elegant consumer applications based on dynamic data.

Ability to translate user story completely into exceptional functionality that consistently meets acceptance criteria and delights users.  Ability to convert complex workflows into elegant experiences highly prized.

Experience with Firebase, Firestore, MongoDB, Heroku and other Cloud-based technologies to deliver scalable, performant data-driven applications, with deployments on Kubernetes.  Ideally experienced working with colleagues over Discord.

Ability to exhibit judgment to independently author test suite and testing scripts to evaluate code additions, ensuring no regressions in functionality or user experience.

Proficiency in translating complex mathematical concepts into effective data structures and programming practices.  Personal pleasure in solving mathematical puzzles elegantly is a huge plus.

Bonus for those possessing keen interest in better investing, wealth creation, and FinTech/WealthTech experience.

Collaborate effectively through coding tools such as GitHub, Jira, and Slack.

Enthusiastic, collaborative, driven, curious, professional, fast-paced, detail-oriented.  Clear communicator, flexible work hours to be part of experienced Silicon Valley product team. Able to make constructive contributions to improved team development practices
.

Anticipated first year will be entirely working from home given COVID as Level 3 Contractor, and upon completion of first anniversary will be eligible for sign-on bonus as full time employee. Required to have own effective laptop/development set up and sufficient bandwidth to be exceedingly productive.

We are excited to consider applicants from outside top IITs and top technical cities, so you don’t have to be a graduate of IIT Madras or IIT Bombay, nor living in Bangalore, Pune, or Hyderabad – we are more interested in exceptional and fluent programming talent and passion than just these degrees.  And all that being said, we confess we do have a founding team with degrees and DNA from Stanford, Harvard, and INSEAD.

There will be a technical task/test, a fit/communication interview, and a technical interview.

• Ensure that Shaadi Baraati has the most comprehensive selection of vendors by sourcing and signing up the target merchants quickly and effectively
• Create a robust and accurate profile for every newly registered vendor on the platform
• pitching to the new vendors
• Quality validation
• Data verification of the vendor profiles
• Promotion of company's products/services
• Responsible for revenue-based lead generation
• Provide effective customer experience to new vendors on boarded on the website

• Strong persuasive skills
• High degree of ownership
• Target focused individuals
• Strong verbal and written communication skills