Sr. Manager - HR Ops. for a Construction Tech Start-up
at A Construction Tech start-up
About Company
Our Client is a well known group that achieves a turn over of 3000 Cr per annum. The group is setting a construction & architecture oriented omni channel B2B & B2C platform.
Roles and Responsibilities
- HR Strategies: Create, develop, and implement strategies aligned with business strategy for the organisation.
- Policies, Processes, Initiatives & Schemes: Translate the HR Strategies into policies, processes, initiatives & schemes with a view to promote a culture of enthusiasm, productivity and profitability.
- Offer, Joining, On-Boarding, Induction & Deployment: Ensure a culture of engaged & welcoming approach in this sphere ensuring minimal or nil dropouts after offer. A Wow experience for a selected talent to be ensured at all times.
- Organisation Development / Talent Management: Ensure constant research within the organisation, in the industry and the market of evolving trends thereby reengineering the strategy, philosophy, policies & processes accordingly.
- Talent Engagement: Conduct periodic surveys to get the pulse of the people in the organisation; town halls, group meeting, one-on-one sessions to assimilate the concerns as well as suggestions from people and take actions in accordance to the same ensuring a culture of enthusiasm, productivity and profitability.
- Performance Management:Adopt a futuristic & objective performance management process to identify, recognize and reward accordingly.
- Training & Development:Training & Development Strategy to focus upon functional proficiency enrichment, competencies & behavioral development, enhancing effectiveness and succession planning.
- Industrial Relations:Maintain a proactive IR climate in the organisation key for it being relationship management and expeditious resolutions.
- HRMS: Setting up & stream lining HRMS.
Desired Candidate Profile
- Degree in Human Resources from an institution of repute.
- 10+ years of proven working experience as HR Manager.
- People oriented and results driven.
- Demonstrable experience with human resources metrices.
- Knowledge of HR systems and databases.
- Ability to architect strategy along with leadership skills.
- Excellent active listening, negotiation and presentation skills.
- Competence to build and effectively manage interpersonal relationships at all levels of the organization.
- Develop best practices in HR.
Shubham Vishwakarma
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6+ years of experience selling B2B SaaS to US customers
Prior success as one of the first AEs at a startup; comfortable working in a fast-paced, early stage startup environment
Track record of consistently beating your quota
Solid hustle and entrepreneurial mindset; Thrive under the uncertainty that comes with an early stage setup
Strong project management skills and proactiveness, given the long sales cycle and pilot (free trials) heavy nature of deals.
Strong first principles understanding of business fundamentals; Ability to understand the product at a granular level; Ability to empathise with the end user, and understand their pain points
Strong first principles understanding of different stages of the sales funnel, and experience with good CRM hygiene
Strong first principles understanding of sales processes e.g. MEDDPICC
Willingness to get your hands dirty and do the grunt work in the early days.
MANDATORY - Willing to work in the US time zone (~4 am IST) on weekdays (Mon-Fri) because the majority of our clients are based in the US. You have flexibility on when you want to start your day in the afternoon (IST), or take breaks (e.g. family time, gym etc). This role will require you to stretch outside your comfort zone.
Excellent written and oral communication skills
Ability to build, manage and motivate a team
Self driven individual with high ownership and strong work ethic
Previous entrepreneurial experience is a huge plus
Experience catering to CFO persona is a plus
Familiarity with billing systems, CPQ and accounting systems is a plus
Not taking yourself too seriously.
PHP
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Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions. Analyzes requests, provide solutions or ascertains who best can provide the information, and routes the request to the appropriate department/individual
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Resolves level 1 product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
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Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.
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Contributes to team effort by accomplishing team metrics and SLA
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Provides all billing-related information to customers – helps in resolving any billing issues
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Receives, processes and verifies the accuracy of requests from customers utilizing the company’s internal tools and systems
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Ensures and provides quality service to both internal and external customers.
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Receives inquiries and contacts the organization’s other departments to resolve a variety of account-related issues
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Participates and provides expertise as a member of the Customer Care group
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Attends regular meetings and feedback sessions
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Responsibilities
Design, build, and maintain efficient, reusable, and reliable Web application using React,
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Full stack development (UI, API, Service, Data storage)
Integration of data storage solutions (nosql), SAP and third party applications.
Identify bottlenecks and bugs, and devise solutions to these problems.
Maintain the application quality, organization, and automation.
Skills
Experience of designing and building web applications in cloud, preferably Azure.
Experience with React, Node.js or Ruby on Rails, GraphQL along with other common
libraries such as RSpec and Resque.
Full stack development (UI, API, Service, Storage)
Strong knowledge of SDLC, Git based versioning systems and CI/CD, automated
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Good understanding of no sql database, preferably Postgres.
Good understanding of Agile methodology - Scrum.
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4-6 years
Work Location- Remote (Any City or semi urban)
Budget- 10-25lpa
Notice Period- Maximum 1 month
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• Build support systems for monitoring, billing, administration, etc.
• Acting as a single person of contact for the entire product vertical and liaising with the business team to aid the business needs.
• Directly Responsible for the user experience on the platform. Willingness to learn new technologies as required and able to incorporate machine-learning, AI and Big data as the product evolves.
• Responsible for validating the technical feasibility of product ideas, and suggesting likely technical platforms and build-buy options for such ideas.
• Plan and set up a smooth development cycle for getting features from user stories to products.
• Responsible for building deep tech products related to Face Biometrics, Image Forensics, and Risk Analysis.
Skills Required:
Must have:
• Candidate with minimum 5-10 years of solid tech experience, preferably in a growing Start-up.
• Proven Experience in leading the full cycle of mobile (Android/IOS) and web application development processes, from design to implementation.
• Well-versed with tech stacks like Node, Python, Java and/or other latest languages.
• Proven ability to build a solid team and thrive in a dynamic environment.
• Experience with performance testing and optimization of the application for maximum speed and scalability.
• Great analytical skills, data-driven decision making and evolution with technology trends.
• Stronghold in backend development and algorithms.
• Experience with Machine Learning and Data Analysis.
Good to have:
• Exposure to financial risk modeling is a plus.
• Exposure to Image Processing is a plus.
• Exposure to the blockchain is a plus.
The right candidate should be commercially knowledgeable (business acumen) and pragmatic, and have an understanding of a wide range of technologies and methodologies, and should have the ability to choose which fits best. Experience building a technology team or work with a small team from start at a start-up is a plus.
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each and every day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.
- Health Memberships
- Sports Subscriptions
- Entertainment Subscriptions
- Key Conferences and Event Passes
- Learning Stipend
- Team Lunches and Parties
- Travel Reimbursements
- ESOPs
Thast what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon