Responsibilities:
Workforce Management :
● Manage the reporting team structure and oversee the daily activities of the reporting
team, providing direction and guidance as needed
● Serve as a mentor to the team, actively engaging with them to ensure they maintain a
high level of competence and operational excellence
● Identify and analyze potential risks related to the reporting team that may impact
project success
Talent Acquisition Support:
● Support talent acquisition efforts by participating in recruitment processes,
conducting interviews, and providing input on hiring decisions to ensure alignment
with team goals and objectives
Communication, Coordination and Collaboration:
● Communicate with team members and other stakeholders (VPs, Delivery Director,
Project Teams, HR Team, etc), providing updates on projects, sharing important
information, and ensuring everyone is on the same page
● Proactively keep HR updated about any key escalations, performance issues
● Build and maintain strong relationships with internal and external stakeholders,
fostering collaboration and partnerships
Performance Management Process:
● Coordinate the performance appraisal process, collect feedback ratings &
recommendations from stakeholders, and ensure compliance with organizational
policies
● Leading career progression and associated financial impact projection of the
reporting team
● Closely monitor the overall performance efficiency of the reporting team and work on
ensuring progression of the team and overall increase in productivity
● Evaluate the performance of team members, provide feedback, and ensure proper
documentation as per HR processes
● Implement performance management plans (PMP) for team members whose
performance is below the expected level
● Resolve conflicts within the reporting team to maintain a positive team dynamic and
work closely with HR.
● Identify high-potential employees and develop talent pipelines to ensure continuity of
key roles within the reporting team
HR Processes and Compliance
● Ensure compliance with company policies, procedures, and legal requirements
● Communicate HR policies and processes to the team members, ensuring
understanding and adherence
Analytics and Reporting
● Analyze performance data to identify trends, patterns, and areas for improvement
● Use this information to publish dashboards/reports and make recommendations.
● Compile and analyze HR metrics, such as performance, turnover, retention, and
engagement, to identify trends and areas for improvement for team members within
the assigned region
Learning and Development:
● Conduct skill gap analysis and provide the learning team with insightful training needs
to reach established performance target goals
● Leads development programs that align employee growth with organizational goals,
enhancing career opportunities
● Facilitates connections to essential internal and external learning resources,
supporting continuous professional development
Skills Required:
● 4-7 years of experience in the IT industry with a strong understanding of the software
development life cycle/ functional role progression
● Strong understanding of various stakeholders and their roles in an IT consulting
organization
● Strong leadership skills and the ability to effectively manage a team, providing
direction, guidance and mentorship.
● Knowledge of learning and development with the ability conduct skill gap analysis
and identify training needs to help manage career progression
● Good general understanding of how large-scale software systems are designed, built,
tested, deployed, and delivered to customers
● Experience working across both startups and large organizations
● Strong experience with data analytics and presentation; experienced in interpreting
performance data and statistics
● Competence in building and effectively managing interpersonal relationships at all
levels of the company
● Should possess strong problem-solving skills to address challenges and make
informed decisions
● Openness to change, embracing new technologies, and staying updated with industry
trends
● Ability to explain complex processes and employee development milestones clearly
● Ability to think strategically and execute operationally
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