The Customer Support Executive will be responsible for managing customer queries, providing solutions, and ensuring a seamless customer experience across multiple channels (phone, email, chat, etc.). The ideal candidate should have excellent communication skills, patience, and the ability to handle pressure while maintaining professionalism.

Key Responsibilities

Handle customer inquiries via phone, email, and chat in a timely and professional manner.
Resolve customer complaints by identifying issues and providing effective solutions.
Maintain records of customer interactions and update internal databases.
Escalate complex issues to the appropriate department for resolution.
Provide accurate information about products, services, and policies.
Ensure customer satisfaction and build long-term customer relationships.
Meet performance targets including response time, resolution rate, and customer satisfaction scores.

Required Skills & Qualifications

Bachelor’s degree or equivalent (preferred but not mandatory).
Proven experience as a Customer Support Executive or in a similar role.
Strong verbal and written communication skills.
Ability to multitask, prioritize, and manage time effectively.
Problem-solving attitude and customer-centric approach.
Proficiency in MS Office and familiarity with CRM systems is a plus.

Job Title: Customer Support Executive

Job Details

Job Type: Full-time (Work from Office)
Location: Ghitorni, New Delhi
Salary: Competitive, based on experience
Working Days: 5.5 Days (with rotational weekly offs)

Role Overview

Key Responsibilities

Handle customer inquiries via phone, email, and chat in a timely and professional manner.
Resolve customer complaints by identifying issues and providing effective solutions.
Maintain records of customer interactions and update internal databases.
Escalate complex issues to the appropriate department for resolution.
Provide accurate information about products, services, and policies.
Ensure customer satisfaction and build long-term customer relationships.
Meet performance targets including response time, resolution rate, and customer satisfaction scores.

Required Skills & Qualifications

Bachelor’s degree or equivalent (preferred but not mandatory).
Proven experience as a Customer Support Executive or in a similar role.
Strong verbal and written communication skills.
Ability to multitask, prioritize, and manage time effectively.
Problem-solving attitude and customer-centric approach.
Proficiency in MS Office and familiarity with CRM systems is a plus.

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About AerTrip India Limited

Founded :

2012

Type :

Product

Size :

20-100

Stage :

Bootstrapped

About

Founded in 2012 Aertrip aspires to become the number one travel portal in the world by providing a convenient and enjoyable booking experience at cheapest prices. At Aertrip are trying to build a team of dedicated and experienced talent. We are looking to hire the best PHP Developers, HTML / Front End Developers, Software Analysts and UI/UX Designers to create a truly magical booking experience for our customers. We have studied over 90 travel websites and apps and designed an interface which provides the best and convenient way to book travel. We are now trying to build a team of extra-ordinary talent to complete this task.

Aertrip HR

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