Customer Support Executive

• Excellent knowledge of working with PHP Symfony / Laravel / CodeIgniter
• Must possess a strong understanding of Object-Oriented technology
• Knowledge of any PHP CMS or Framework will be a plus – Laravel / Symfony / CodeIgniter, Zend Framework
• Excellent communication (written and oral) and interpersonal skills.
• Work primarily with PHP, object-oriented design, dynamic content retrieval, Unit testing techniques, debugging techniques, HTTP, MySQL and Apache

Job Description:

We are seeking a skilled Power BI Developer with 4 to 7 years of experience to join our dynamic team in Mumbai. The ideal candidate will have a strong background in data visualization, data modeling, and the ability to work with large datasets to provide actionable insights through Power BI.

Skill: Power BI

Experience: 4 to 7 years

Location: Mumbai (Goregaon)

Notice Period: 0 to 15 days

Key Responsibilities:

• Develop and Maintain Dashboards & Reports:
• Design, build, and deploy Power BI reports and dashboards using data from various sources, ensuring they are intuitive and user-friendly.
• Data Modeling:
• Develop and maintain efficient data models using Power BI, ensuring data accuracy and performance optimization.
• DAX Queries & Calculations:
• Write complex DAX queries to implement calculations and business logic, optimizing the performance of Power BI dashboards and reports.
• Data Integration:
• Connect Power BI to various data sources (SQL Server, Excel, APIs, etc.) and work with ETL processes to transform raw data into usable insights.
• Performance Optimization:
• Optimize report performance through best practices in data modeling, query tuning, and Power BI report development.
• Collaboration with Stakeholders:
• Work closely with business users, stakeholders, and data analysts to gather and understand requirements, translating them into effective Power BI solutions.

Required Skills:

• Strong proficiency in Power BI, including Power Query, Power Pivot, and DAX.
• Experience with data modeling and performance tuning in Power BI.
• Hands-on experience with SQL, and the ability to write complex queries.
• Knowledge of ETL tools and processes.
• Experience working with different types of data sources (SQL, Excel, APIs).
• Familiarity with cloud platforms like Azure or AWS is a plus.
• Strong analytical and problem-solving skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Excellent attention to detail, with a focus on delivering high-quality, accurate reports.

1. Generate qualified opportunities for the company by rigorously prospecting and researching in the given region/ market/ industry. Information about MEDDIC is a plus
2. Being the face of CM.com’s and introducing the company and the product to the prospects so as to generate funnel.
3. Write creative communication (emails/ Inmails) to grab  the attention of prospects.
4. Ideate and innovate methods to improve SDR metrics

• Proven work experience in product management or as an associate product manager
• Proven track record of managing all aspects of a successful product throughout its lifecycle
• Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
• Solid technical background with understanding and/or hands-on experience in software development and web technologies
• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job
• Skilled at working effectively with cross-functional teams in a matrix organization
• Excellent written and verbal communication skills
• MS/BS degree in Computer Science, Engineering or equivalent preferred

• Design and document all in-house and client policies, procedures and systems.
• Deploy an HRMS / HRIS system for entire organisation.
• Assist in recruiting the new teams.
• Assist in the development of new HR products and services.

• Formulate strategic and practical plans, and provide advice to clients and employees to address daily issues, and HR matters.
• Conduct research (data collection, surveys etc.) to identify the root cause. Develop and implement HR policies, systems and processes or make modifications to address issues.
• Promote HR programs to create an efficient and conflict-free workplace.
• Devise plans and techniques to drive change and culture management.
• Select and implement suitable HR technology.
• Administer compensation and benefit plans.
• Refurbish knowledge of advancements in the field and present new ideas.

• Conduct recruiting, onboarding, training, off-boarding, and management of personnel.
• Approach, communicate and recruit talent through social networking, job search and portfolio websites.
• Maintain recruitment database, keep track of internal and external job applicants, and respond to speculative recruitment enquiries.

• Initiate and lead human resource programs and projects
• Coordinate Employee Relations and Engagement activities, including rewards and recognition.
• Organize training & development initiatives
• Handle all leave of absence requests from start to finish.
• Maintain employee files and records in electronic and paper form
• Maintain the work structure by updating job requirements and job descriptions for all positions.
• Motivating, developing, and directing people as they work. Identifying the best people for the job.
• Undertake tasks around performance management.
• Ensure compliance with labor regulations

• Years of Relevant Experience 3+ years of proven experience as an HR Generalist / Consultant
• Education & Work experience** - Relevant degree in HR Management. Additional HR trainings will be a plus. Experience in project management preferably HR related.
• Software and Applications- Tech savvy with outstanding knowledge of MS Office; HRIS / HRMS (e.g. Zoho), ATS, Ticketing System.

• An analytical mind with problem-solving abilities
• Desire to work as a team with a results driven approach
• Should adhere to strict confidentiality in maintaining all company and client data.

• Excellent communication, interpersonal and consulting skills
• Ability to strategise and formulate business plans

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• In-depth knowledge of HR principles, functions, methods and best practices
• Good knowledge of employment/labor laws
• Understanding of research methods and analysis.