Cutshort logo
AerTrip India Limited logo
Customer Support Executive
Customer Support Executive
AerTrip India Limited's logo

Customer Support Executive

Aertrip HR's profile picture
Posted by Aertrip HR
0 - 2 yrs
₹200000L - ₹500000L / yr
Ghitorni Delhi, Delhi, Gurugram, Noida, Ghaziabad, Faridabad
Skills
Communication Skills

Job Title: Customer Support Executive

Job Details

  • Job Type: Full-time (Work from Office)
  • Location: Ghitorni, New Delhi
  • Salary: Competitive, based on experience
  • Working Days: 5.5 Days (with rotational weekly offs)

Role Overview

The Customer Support Executive will be responsible for managing customer queries, providing solutions, and ensuring a seamless customer experience across multiple channels (phone, email, chat, etc.). The ideal candidate should have excellent communication skills, patience, and the ability to handle pressure while maintaining professionalism.

Key Responsibilities

  • Handle customer inquiries via phone, email, and chat in a timely and professional manner.
  • Resolve customer complaints by identifying issues and providing effective solutions.
  • Maintain records of customer interactions and update internal databases.
  • Escalate complex issues to the appropriate department for resolution.
  • Provide accurate information about products, services, and policies.
  • Ensure customer satisfaction and build long-term customer relationships.
  • Meet performance targets including response time, resolution rate, and customer satisfaction scores.

Required Skills & Qualifications

  • Bachelor’s degree or equivalent (preferred but not mandatory).
  • Proven experience as a Customer Support Executive or in a similar role.
  • Strong verbal and written communication skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Problem-solving attitude and customer-centric approach.
  • Proficiency in MS Office and familiarity with CRM systems is a plus.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About AerTrip India Limited

Founded :
2012
Type :
Product
Size :
20-100
Stage :
Bootstrapped

About

Founded in 2012 Aertrip aspires to become the number one travel portal in the world by providing a convenient and enjoyable booking experience at cheapest prices. At Aertrip are trying to build a team of dedicated and experienced talent. We are looking to hire the best PHP Developers, HTML / Front End Developers, Software Analysts and UI/UX Designers to create a truly magical booking experience for our customers. We have studied over 90 travel websites and apps and designed an interface which provides the best and convenient way to book travel. We are now trying to build a team of extra-ordinary talent to complete this task.

Read more

Connect with the team

Profile picture
Aertrip HR

Company social profiles

linkedin

Similar jobs

Deqode
at Deqode
1 recruiter
Apoorva Jain
Posted by Apoorva Jain
Mangalore, Bengaluru (Bangalore)
7 - 12 yrs
₹5L - ₹14L / yr
skill iconPHP
skill iconCodeIgniter
skill iconLaravel
Symfony
  • Excellent knowledge of working with PHP Symfony / Laravel / CodeIgniter
  • Must possess a strong understanding of Object-Oriented technology
  • Knowledge of any PHP CMS or Framework will be a plus – Laravel / Symfony / CodeIgniter, Zend Framework
  • Excellent communication (written and oral) and interpersonal skills.
  • Work primarily with PHP, object-oriented design, dynamic content retrieval, Unit testing techniques, debugging techniques, HTTP, MySQL and Apache
Read more
Wissen Technology
at Wissen Technology
4 recruiters
Sukanya Mohan
Posted by Sukanya Mohan
Mumbai
4 - 7 yrs
Best in industry
Spotfire
Qlikview
Tableau
PowerBI
Data Visualization
+2 more

Job Description:

We are seeking a skilled Power BI Developer with 4 to 7 years of experience to join our dynamic team in Mumbai. The ideal candidate will have a strong background in data visualization, data modeling, and the ability to work with large datasets to provide actionable insights through Power BI.


Skill: Power BI

Experience: 4 to 7 years

Location: Mumbai (Goregaon)

Notice Period: 0 to 15 days


Key Responsibilities:

  • Develop and Maintain Dashboards & Reports:
  • Design, build, and deploy Power BI reports and dashboards using data from various sources, ensuring they are intuitive and user-friendly.
  • Data Modeling:
  • Develop and maintain efficient data models using Power BI, ensuring data accuracy and performance optimization.
  • DAX Queries & Calculations:
  • Write complex DAX queries to implement calculations and business logic, optimizing the performance of Power BI dashboards and reports.
  • Data Integration:
  • Connect Power BI to various data sources (SQL Server, Excel, APIs, etc.) and work with ETL processes to transform raw data into usable insights.
  • Performance Optimization:
  • Optimize report performance through best practices in data modeling, query tuning, and Power BI report development.
  • Collaboration with Stakeholders:
  • Work closely with business users, stakeholders, and data analysts to gather and understand requirements, translating them into effective Power BI solutions.


Required Skills:

  • Strong proficiency in Power BI, including Power Query, Power Pivot, and DAX.
  • Experience with data modeling and performance tuning in Power BI.
  • Hands-on experience with SQL, and the ability to write complex queries.
  • Knowledge of ETL tools and processes.
  • Experience working with different types of data sources (SQL, Excel, APIs).
  • Familiarity with cloud platforms like Azure or AWS is a plus.
  • Strong analytical and problem-solving skills.
  • Ability to communicate effectively with both technical and non-technical stakeholders.
  • Excellent attention to detail, with a focus on delivering high-quality, accurate reports.



Read more
CM.com
CM.com
Agency job
via manpower india by Abhishek Petshali
Bengaluru (Bangalore)
1 - 3 yrs
₹6L - ₹12L / yr
Marketing & Communication
Customer Relationship Management (CRM)
Market Research
Sales
Business Development
  1. Generate qualified opportunities for the company by rigorously prospecting and researching in the given region/ market/ industry. Information about MEDDIC is a plus
  2. Being the face of CM.com’s and introducing the company and the product to the prospects so as to generate funnel.
  3. Write creative communication (emails/ Inmails) to grab  the attention of prospects.
  4. Ideate and innovate methods to improve SDR metrics
Read more
pocket gems
pocket gems
Agency job
via Tezpur University by Bhumika Reddy
Remote, Bengaluru (Bangalore)
7 - 11 yrs
₹2L - ₹15L / yr
skill iconJava
J2EE
skill iconSpring Boot
Hibernate (Java)
skill iconAmazon Web Services (AWS)
+2 more
Senior Software Engineer (SDE-3), Central
Infrastructure
Pocket Gems wants to build the greatest games and interactive entertainment in the world.
That’s the mission our founders began within an apartment above a pizza shop back in 2009
and we continue it today.
Pocket Gems has grown to over 250 people in San Francisco. With $155 million in backing from
Sequoia Capital and Tencent, we’re constantly breaking new ground with graphically rich mobile
games, fun new genres of mobile entertainment, and innovative technologies like our mobilefirst Mantis Engine.
Our products have been downloaded over 325 million times by players around the world. We
have several flagship products including the most recent - Adventure Chef Merge Explorer, a
casual merge and explore game. Some of our other ongoing hits include Episode, a mobile
storytelling network and platform, and War Dragons, a visually stunning 3D real-time strategy
game.
Pocket Gems is home to some of the most massive and delightful mobile-first games, like War
Dragons and Episode. Those games need a solid backend platform, to function critical tasks to
delight our players, and is supported and optimized by our Central Engineering team. As a Sr.
Software Engineer on the Central Infrastructure Team, you will build microservices that acts as
the core of all our games, facilitate the processing and recording of billions of events per day,
support critical systems for marketing, finance. You will be responsible for some of our biggest
projects as you build APIs and infrastructure that scales to millions of players in real-time
games.
What You’ll Do:
• Implement flexible, reusable, and scalable solutions to improve our data pipeline
• Develop microservices for critical infrastructure like A/B tests, Offer recommendation, etc
that is mission-critical to the business
• Develop microservices for our games such as real-time communication platforms,
leaderboard, etc
• Build and maintain integrations with third-party APIs that you suggest or write yourself
• Build scalable web tools (including open source tools) to support data analysis and
visualization for the company and influence what we build for our games’ players
What You Bring to the Central Infrastructure Engineering team:
• Minimum of 7 years of professional experience (including 3+ years backend experience)
• A degree in computer science, engineering, or relevant field
• Experience leading complex projects, preferably involving distributed systems
• Deep experience with AWS, GCP, or Hadoop, and related backend technologies is a
plus
• Strong skills in data structures, algorithms, software design, and OOP
• A love for delighting users, both internal and external, with reliable tools, data, and
creative and highly technical solutions to their problems
Extra Gems for:
• Experience in working with microservices
Read more
Remote Job | 5 days working
Remote Job | 5 days working
Agency job
via Huptech Consultancy Services by Hardik Thakkar
Remote, Ahmedabad
0 - 4 yrs
₹3L - ₹10L / yr
Blockchain
Ethereum
Defi
NFT
skill iconReact.js
+1 more
Requirements:
  • Expert with DeFi, NFT and latest Crypto Concepts. Should have working experience on these concepts
  • Strong knowledge with Smart Contract best practices
  • Experience with React JS & Node JS Required (We prefer MERN Stack). Having TypeScript experience would be an advantage
  • If you have understanding of AWS and how setup and deployment of Project elements work, would be an advantage.
  • Knowledge of GitHub is must
Roles & Responsibilities:
  • Handle the solidity
  • Should be able to write smart contracts
Qualification:
  • Education: Not specific
  • Skills: Exp. In working polkadot & binance smart chains will be an advantage.
Read more
India’s first 100% electric bike online market. (BK1)
India’s first 100% electric bike online market. (BK1)
Agency job
via Multi Recruit by Ashwini Miniyar
Bengaluru (Bangalore)
1 - 3 yrs
₹8L - ₹10L / yr
Product Management
Product Manager
  • Proven work experience in product management or as an associate product manager
  • Proven track record of managing all aspects of a successful product throughout its lifecycle
  • Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
  • Solid technical background with understanding and/or hands-on experience in software development and web technologies
  • Strong problem-solving skills and willingness to roll up one’s sleeves to get the job
  • Skilled at working effectively with cross-functional teams in a matrix organization
  • Excellent written and verbal communication skills
  • MS/BS degree in Computer Science, Engineering or equivalent preferred


Read more
Project Eagle
at Project Eagle
1 recruiter
Tarang Sanghi
Posted by Tarang Sanghi
Jaipur
1 - 15 yrs
₹1L - ₹5L / yr
Human Resources (HR)
MS-Office
ATS
hrms

ALTERNATE TITLES HR Consultant

DEPARTMENT Human Resources

COMPANY Project Eagle

REPORT TO Senior Management

Your role as an HR Generalist will be far from one-dimensional. You’ll undertake a wide range of HR tasks, like organising trainings, administering employee benefits and leaves and crafting HR policies. You will use HRIS to ensure all employee records are up-to-date and confidential. And you’ll also act as the main point of contact for employees’ queries on HR-related topics.

The ideal HR Consultant will possess in-depth knowledge of HR management. They will have experience in consulting as well as dealing with actual HR issues. The goal is to ensure the HR department’s operations will be running smoothly and effectively to deliver maximum value to the client's organisation as a whole.

ABOUT COMPANY
Founded in 2020 by Tarang Sanghi under the innovation lab Project X, Project Eagle is a full-service talent acquisition, and management consultancy based in Jaipur, RJ (India) at its stealth-startup phase.

Every successful organisation is formed with effective teamwork. We fetch the essential talent and put it in the right place with our lens. It is our intrinsic ability to listen to the client's specific talent requirements, and meet and exceed their expectations.

Backed with cutting edge technology, proprietary database and a passionate team, is a combination that you won’t find anywhere else. We are here to change the way people perceive HR. The new-age HR is cool, vibrant and instrumental in getting people the jobs they love. We have only just begun!

Currently, we are putting together a team of the best and the brightest! We look forward to receiving your application!!

ABOUT DEPARTMENT
In People (you probably know us better as "Human Resources"), we "find them, grow them, and keep them". Put people first and success will follow. On our people-focused teams—Talent Acquisition, Human Resources and Resource Management—we aim to create an environment where our people can learn, develop, achieve, and grow. From the first interview to a person’s last day, we are here to guide, listen, and help our people have a valuable and inspiring experience.

THE PROJECT(s)
  • Design and document all in-house and client policies, procedures and systems.
  • Deploy an HRMS / HRIS system for entire organisation.
  • Assist in recruiting the new teams.
  • Assist in the development of new HR products and services.
SCENARIO
Environment Consulting Startup

Fresh / Established You are the first person on team.

AREA OF RESPONSIBILITIES*

Strategy & advice
  • Formulate strategic and practical plans, and provide advice to clients and employees to address daily issues, and HR matters.
  • Conduct research (data collection, surveys etc.) to identify the root cause. Develop and implement HR policies, systems and processes or make modifications to address issues.
  • Promote HR programs to create an efficient and conflict-free workplace.
  • Devise plans and techniques to drive change and culture management.
  • Select and implement suitable HR technology.
  • Administer compensation and benefit plans.
  • Refurbish knowledge of advancements in the field and present new ideas.
RECRUITING

  • Conduct recruiting, onboarding, training, off-boarding, and management of personnel.
  • Approach, communicate and recruit talent through social networking, job search and portfolio websites.
  • Maintain recruitment database, keep track of internal and external job applicants, and respond to speculative recruitment enquiries.
DAY-TO-DAY

  • Initiate and lead human resource programs and projects
  • Coordinate Employee Relations and Engagement activities, including rewards and recognition.
  • Organize training & development initiatives
  • Handle all leave of absence requests from start to finish.
  • Maintain employee files and records in electronic and paper form
  • Maintain the work structure by updating job requirements and job descriptions for all positions.
  • Motivating, developing, and directing people as they work. Identifying the best people for the job.
  • Undertake tasks around performance management.
  • Ensure compliance with labor regulations
REPORTING

Gather and analyse data with useful HR metrics, like time to hire and employee turnover rates.
Organize quarterly and annual employee performance reviews.


Requirements
  • Years of Relevant Experience 3+ years of proven experience as an HR Generalist / Consultant
  • Education & Work experience** - Relevant degree in HR Management. Additional HR trainings will be a plus. Experience in project management preferably HR related.
  • Software and Applications- Tech savvy with outstanding knowledge of MS Office; HRIS / HRMS (e.g. Zoho), ATS, Ticketing System.
Qualities & Capabilities-

Nature / Personality

  • An analytical mind with problem-solving abilities
  • Desire to work as a team with a results driven approach
  • Should adhere to strict confidentiality in maintaining all company and client data.
Skills

  • Excellent communication, interpersonal and consulting skills
  • Ability to strategise and formulate business plans
Knowledge
  •  
  • In-depth knowledge of HR principles, functions, methods and best practices
  • Good knowledge of employment/labor laws
  • Understanding of research methods and analysis.

Benefits
We offer competitive compensation and benefits.
Read more
spacejoy
at spacejoy
1 recruiter
Ritika gupta
Posted by Ritika gupta
Bengaluru (Bangalore)
3 - 8 yrs
₹20L - ₹50L / yr
Software Development
skill iconJavascript
skill iconNodeJS (Node.js)
skill iconGo Programming (Golang)
SQL
+1 more
Responsibilities:
● Work together with the team to prototype new solutions within emerging technologies
● Work with DevOps to build and scale tools and libraries to improve developer and user
experience
● Create backend services to ensure the best possible performance, quality, and
responsiveness of the applications
● Integration of user-facing elements developed by front-end developers with server-side logic
● Collaborate with team members to provide and receive architecture-level and code-level
feedback
Essential Qualifications:
● 5 + years of software development experience
● Bachelor’s Degree in Computer Science / Software Engineering.
● High sense of ownership, the zeal to build scalable and customer-focused applications.
● Strong knowledge of Javascript, Node js, and related frameworks (e.g. Express, Socket io)
● In-depth experience in SQL / NoSQL database design
● Experience in RESTful API design

● Understanding of fundamental design principles behind a scalable application
● Familiarity with the principles of agile and lean development methodologies
● TDD (unit, integration, and end to end)
● Experience working with deployment and orchestration technologies (such as Docker,
Kubernetes, Chef, Salt, Ansible, Jenkins, GIT, Vagrant)
● Knowledge of Web Server technologies- like IIS, Apache or Nginx
Read more
Archon Consulting Systems
lakshmy k
Posted by lakshmy k
Bengaluru (Bangalore)
2 - 4 yrs
₹4L - ₹5L / yr
Procurement & Buying
Vendor Management
Negotiation
Interpersonal Skills
Communication Skills
+1 more
• Compares prices amongst various vendors in order to make sound purchasing decisions • Works within a given budget to purchase goods and services for an organization • Ensures that products are delivered in a timely manner, and that the quality of the goods received is satisfactory • Negotiates with contractors on price, mode of shipping, and delivery time • Orders goods such as office supplies on a continuing basis in order to maintain certain inventory levels • Checks invoices for accuracy, and authorizes the accounts payable department to issue payment • Evaluates the performance of certain vendors in order to decide whether or not to continue buying from them • Inventories items in order to determine which ones need to be purchased • Enters data concerning inventory and order amounts into a computer database
Read more
Ziraffe.io
at Ziraffe.io
1 recruiter
Abhay Chrungoo
Posted by Abhay Chrungoo
Ahmedabad, London
2 - 5 yrs
₹5L - ₹10L / yr
Versatility
Learning Agility
Computer Science Fundamentals
Initiative
Concurrency
+3 more
We're building cutting edge #iot #platforms and #products in the retail space. You wont have much experience with half the technologies you will have to use, and yet you will have to hit the ground running. Don't send us your carefully crafted resumes. Show us what you have done.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos