Job Title: Customer Support Executive
Location: Koramangala, Bengaluru
CTC: ₹4.5 LPA (₹32,500 In-hand) + Additional Incentives
Working Days: 6 Days a Week
Week Off: Rotational Weekend Off
Shift: Rotational Shifts (may extend till 11:00 PM – 12:00 AM)
Job Summary
We are looking for a proactive and customer-focused Customer Support Executive to join our team in Bengaluru. The ideal candidate will be responsible for handling customer queries, providing timely resolutions, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving ability, and a customer-first approach.
Key Responsibilities
1. Customer Interaction
- Handle inbound and outbound customer queries through calls, emails, and chat.
- Provide accurate information about products, services, and processes.
- Ensure prompt and effective resolution of customer concerns.
2. Issue Resolution
- Identify customer problems and provide appropriate solutions within defined timelines.
- Escalate complex issues to relevant internal teams when necessary.
- Follow up with customers to ensure issue resolution and satisfaction.
3. Customer Experience
- Maintain a professional and empathetic approach while interacting with customers.
- Build positive relationships with customers to enhance satisfaction and retention.
- Ensure adherence to service quality standards and company policies.
4. Documentation & Reporting
- Maintain accurate records of customer interactions in the CRM system.
- Document feedback and share insights with relevant teams to improve services.
Required Skills & Qualifications
- Bachelor’s degree in any discipline.
- 6 months–3 years of experience in customer support, customer service, or a similar role.
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal skills.
- Ability to handle multiple tasks in a fast-paced environment.
- Basic knowledge of CRM tools and MS Office is preferred.
What We Offer
- Competitive salary with performance-based incentives.
- Opportunity to work in a dynamic and growth-oriented environment.
- Exposure to customer experience and service operations.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Full Stack Developer - Averlon