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Customer Support Executive
Customer Support Executive
Hirebloc Ventures Pvt Ltd's logo

Customer Support Executive

Mansi Goyal's profile picture
Posted by Mansi Goyal
0.5 - 4 yrs
₹1L - ₹4L / yr
Bengaluru (Bangalore)
Skills
Communication Skills
English Proficiency

Job Title: Customer Support Executive

Location: Koramangala, Bengaluru

CTC: ₹4.5 LPA (₹32,500 In-hand) + Additional Incentives

Working Days: 6 Days a Week

Week Off: Rotational Weekend Off

Shift: Rotational Shifts (may extend till 11:00 PM – 12:00 AM)


Job Summary

We are looking for a proactive and customer-focused Customer Support Executive to join our team in Bengaluru. The ideal candidate will be responsible for handling customer queries, providing timely resolutions, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving ability, and a customer-first approach.


Key Responsibilities

1. Customer Interaction

  • Handle inbound and outbound customer queries through calls, emails, and chat.
  • Provide accurate information about products, services, and processes.
  • Ensure prompt and effective resolution of customer concerns.

2. Issue Resolution

  • Identify customer problems and provide appropriate solutions within defined timelines.
  • Escalate complex issues to relevant internal teams when necessary.
  • Follow up with customers to ensure issue resolution and satisfaction.

3. Customer Experience

  • Maintain a professional and empathetic approach while interacting with customers.
  • Build positive relationships with customers to enhance satisfaction and retention.
  • Ensure adherence to service quality standards and company policies.

4. Documentation & Reporting

  • Maintain accurate records of customer interactions in the CRM system.
  • Document feedback and share insights with relevant teams to improve services.


Required Skills & Qualifications

  • Bachelor’s degree in any discipline.
  • 6 months–3 years of experience in customer support, customer service, or a similar role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and interpersonal skills.
  • Ability to handle multiple tasks in a fast-paced environment.
  • Basic knowledge of CRM tools and MS Office is preferred.


What We Offer

  • Competitive salary with performance-based incentives.
  • Opportunity to work in a dynamic and growth-oriented environment.
  • Exposure to customer experience and service operations.


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About Hirebloc Ventures Pvt Ltd

Founded :
2023
Type :
Services
Size :
0-20
Stage :
Profitable

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