Customer Support Executive

The Sr. Consultant, Microsoft AI Solutions drives end-to-end delivery success for assigned Microsoft Copilot and AI solution components. This includes leading solution design activities within engagement scope, aligning stakeholders on requirements and implementation approach, developing delivery-ready artifacts, and executing configuration, integration, and deployment tasks. The role ensures solutions meet security, governance, and operational standards and supports go-live readiness, stabilization, and handoff to operations teams. 

This role will also support presales and technical deep-dive sessions (on an as-needed basis) with customers prior to the initiation of delivery engagements, focused on solution feasibility, technical validation, and delivery readiness.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

Solution Envisioning and Business Alignment

• Lead and support AI solution envisioning activities with customers, including workshops, demonstrations, and technical deep-dive sessions.
• Translate business scenarios and use cases into conceptual solution designs - aligned to Microsoft AI products and services via Copilot, Azure, etc.
• Support technical feasibility and delivery readiness assessments prior to delivery initiation, validating platform fit, approach, and constraints.
• Facilitate alignment with customer stakeholders on solution scope, requirements, architecture approach, and success criteria.
• Develop conceptual designs and delivery-aligned solution definitions to guide successful implementation.

Solution Delivery and Execution

• Lead solution design activities within delivery engagements, translating approved concepts into functional and non-functional requirements.
• Configure, build, and implement Microsoft solutions through Microsoft Copilot, Copilot Studio, Power Platform, and supporting Azure services.
• Integrate Copilot solutions with Microsoft 365, Teams, Microsoft Foundry, and existing enterprise systems and workflows.
• Implement identity, security, governance, and access controls aligned to customer and organizational standards.
• Execute testing, validation, and troubleshooting to ensure solution quality and readiness for production use.
• Support deployment, go-live, and stabilization activities to ensure successful adoption.

Communication and Collaboration

• Ability to serve as the primary delivery lead for assigned solution components or workstreams within an engagement.
• Partner with solution architects and project managers to plan, execute, and track delivery milestones.
• Collaborate with customer technical and business teams to drive alignment, decision-making, and adoption throughout the engagement.
• Communicate delivery status, risks, and dependencies to internal and customer stakeholders.
• Support limited presales and technical deep-dive sessions (on an as-needed basis) to enable solution feasibility, technical validation, and delivery readiness.

Continuous Improvement and Delivery Excellence

• Develop and contribute to delivery artifacts including architecture workshop agendas, diagrams, configuration specifications, runbooks, deployment guides, and validation checklists.
• Capture, sanitize, and contribute reusable solution assets, patterns, and implementation guidance to internal repositories.
• Contribute feedback and lessons learned to improve delivery efficiency, consistency, and quality across similar engagements.
• Support initiatives focused on standardizing delivery approaches and accelerating future implementations.
• Stay current on Microsoft Copilot, Microsoft Foundry, and related platform updates to continuously improve delivery practices.

REQUIRED SKILLS AND EXPERIENCE:

·      Bachelor’s degree required; advanced degree or relevant certifications preferred.

·      8+ years of experience in consulting, enterprise architecture, or digital transformation with client-facing responsibilities.

·      Experience advising senior leaders on AI, Copilot, or cloud modernization initiatives.

·      Strong hands-on expertise with Microsoft Copilot and Copilot Studio.

·      Experience designing AI-enabled solutions / automations, or integrating with existing business processes leveraging Microsoft 365, Teams, and Azure services.

·      Strong understanding of Identity and Access Management design concepts for Microsoft Copilot and AI agents

·      Familiar with agent design patterns & data access patterns.

·      Familiar with Azure OpenAI, Azure AI Search, Logic Apps, Azure Functions, and integration architectures. Hands-on experience in integrating with one or more of these services through Copilot Studio is preferred.

·      Experience in leading and contributing to presales efforts including readiness assessments, envisioning workshops, and proposal development.

·      Microsoft certifications in Microsoft Copilot, Power Platform, Azure, and Microsoft AI are preferred.

·      Highly organized, detail-oriented, excellent time management skills, and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment.

·      Ability to approach customer requests with a proactive and consultative manner; listen to and understand user requests and needs, and effectively deliver.

·      Strong influencing skills to get things done and inspire business transformation.

·      Excellent oral, written communication, and presentation skills with an ability to present AI-related concepts to C-Level Executives and non-technical audiences.

·      Conflict negotiation and critical thinking skills and agility.

·      Ability to travel when needed.

About Us

Incubyte is an AI-first software development agency, built on the foundations of software craft, where the “how” of building software matters as much as the “what”. We partner with companies of all sizes, from helping enterprises build, scale, and modernize; to pre-product founders bring their ideas to life. 

Incubees are power users of AI across the SDLC for speed and efficiency. Guided by Software Craftsmanship values and eXtreme Programming practices, we bring velocity together with the discipline of quality engineering to deliver high-impact, reliable solutions – fast. 

Guiding Principles 

• Living and breathing our guiding principles on a daily basis is key to success at Incubyte: 
• Relentless Pursuit of Quality with Pragmatism 
• Striving for exceptional quality without losing sight of practical delivery needs. 
• Extreme Ownership Taking full responsibility for decisions, work, and outcomes. 
• Proactive Collaboration Actively seeking opportunities to collaborate and leverage the team’s collective strengths. 
• Active Pursuit of Mastery Continuously learning, improving, and mastering the craft, never settling for ‘good enough’. 
• Invite, Give, and Act on Feedback 
• Creating a culture of timely, respectful, actionable feedback for mutual growth. 
• Ensuring Client Success Acting as trusted consultants and focusing on delivering true value and outcomes for clients. 

Role Overview

As a Senior Software Crafter at Incubyte, you are a highly competent engineer who leads complex projects and drives strong technical outcomes at a project or team level. The role focuses on elevating technical quality, guiding teams through high-impact challenges, and strengthening engineering maturity through mentorship and candid feedback. 

At this level, you play a key role in resolving critical incidents, leading large improvement initiatives, and contributing to domain or guild efforts that create positive, lasting change across Incubyte.

At Incubyte, AI is not an add-on but a co-creator in our craft. From refining requirements to reviewing and refactoring code, you’ll pair with AI to explore solutions faster, catch issues earlier, and raise the quality bar continuously. AI accelerates how we learn, experiment, and deliver — enabling you to focus on solving the right problems with impact while being tech and domain agnostic – true consultants at heart.

Responsibilities

• Lead and deliver projects of high complexity
• Drive technical quality across projects using sound engineering judgment
• Mentor, sponsor, and provide candid, trend-based feedback to engineers
• Provide strategic feedback that leads to improved project and delivery outcomes
• Resolve critical incidents and complex production issues effectively
• Refactor complex systems pragmatically to improve stability and maintainability
• Design scalable, observable, and maintainable systems
• Support post-incident learnings to strengthen systems and practices
• Inspire others in craft and technical mastery through impactful contributions
• Lead large improvement initiatives that balance quality with pragmatism
• Handle difficult conversations respectfully and constructively
• Lead calmly during crises and create safety for experimentation
• Provide creative, business-aligned technical solutions
• Engage in domain or guild initiatives to drive positive change
• Contribute ideas that elevate Incubyte’s brand, culture, and engineering practices
• Use AI to accelerate design, testing, and delivery.

Requirements

What We’re Looking For

• ⁠6+ years of hands-on software development experience, particularly in ReactJS, TypeScript, HTML, and CSS.
• A curious and constant learning mindset that looks at tech to an end to solve problems.

Life at Incubyte

We are a remote-first company with structured flexibility. Teams commit to shared rhythms during core hours, ensuring smooth collaboration while maintaining autonomy. Twice a year, we come together in person for a co-working sprint and once a year for a retreat — with all travel expenses covered. 

Our environment is built for crafters: pairing, refactoring, experimenting with AI, and pushing the boundaries of software excellence. We are all lifelong learners, and our work is our passion.

Benefits

• Dedicated learning & development budget.
• Sponsorship for conference talks.
• Comprehensive medical & term insurance.
• Employee-friendly leave policies.
• Home Office Fund
• Medical Insurance

Incubyte is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

🚀 Hiring: Java Developer at Deqode

⭐ Experience: 2 Years

📍 Location: Indore

⭐ Work Mode:- 5 Days Work from Office

⏱️ Notice Period: Immediate Joiners

(Only immediate joiners & candidates serving notice period)

💫 Responsibilities:

✅ Develop and maintain Java applications

✅ Work with Spring/Spring Boot & REST APIs

✅ Debug, optimize, and improve application performance

✅ Design and implement Microservices & REST APIs

Even great products, need great marketing. We’re looking for an experienced B2B Product Marketing Manager, who thinks like a B2C Marketeer to help spread the amazing work we’re doing at KNOW to existing clients, new prospects, and also to support our Sales teams. Essentially you’re the evangelist of our Product. You’re the Guru of our Growth.

The Jobs that Need to be Done

• Develop a clear differentiated product positioning, messaging and the value we deliver to our clients and prospects
• Own and execute the strategy and execution of various content marketing initiatives. For example:
• Product launches - how to communicate these, through what channel, with what content etc.
• Sales enablement - support our sales team with case studies, collateral, competitor battle cards etc.
• Event enablement - support our field team with sharp messaging for each event based on research, participants etc.
• Overall content strategy & execution - blogs, online copy, email campaigns etc.

What you’ll need to join the team

• ~5 years of experience in product marketing and content in B2B SaaS
• Most B2B marketing is generally boring; You will have more of a B2C mindset to this game
• Proven ability to understand technical features, and convert them into content that a lay customer/prospect can engage with
• Amazing storytelling, collaboration skills, and the ability to work with CEO, Engineers, as well as Sales teams
• A willingness to think different and not just bet yet-another-b2b-blog-writing-marketeer

Why Join Us?

Be part of a dynamic and innovative team driving digital transformation.

• Opportunity to work with leading global brands and clients.
• Competitive salary and growth opportunities
• Totally non-hierarchical organization - we want you to bring all your ideas and suggestions!
• Office by the beach 🙂 🏖️
• Daily breakfasts, snacks, Friday team-lunch etc.

Designation : Business Development Executive

Cadre : Team Member 

Position Reports to : Team Leader

Job Type : Full time

Location : Mumbai, BKC.

Shift Timings and Working Days:

US Shift : 7pm to 3.30 am

Working Days : Monday to Friday – Prefer male candidate  

Additional Perk offer for Night Shift: 200 RS Per working day in cash which will be provided every Friday

General Shift : 9 am to 5:30pm

Working Days : Monday to Saturday – Prefer Female candidate

Additional Perk offer for Day Shift: Free Food will be offered.

Job Description :

ABOUT FINESTAR :

Finestar is a focused organization, sight holder of De Beers group of companies. We sources rough diamonds directly from primary sources, manufacture it entirely in our own fully-integrated factories and distributes the polished diamonds across the world through our global marketing & distribution network. The group has been expanding its operations over the last 25 years and today have a presence in 8 countries. 

Job Description :

As a Business Development Executive, you will play a crucial role in our organization by conducting a substantial volume of outbound calls daily to leads and oversee end-to-end conversions. Through your effective communication and persuasive skills, you will engage with potential clients, providing insightful information to convince and convert inquiries into successful online registration.

· Making outbound calls to potential clients

· Take care of existing & New Clients

· Closing sales leads and assisting the client in entire process

· Meeting or exceeding monthly goals assigned by the Team Leader

· Working with the team and keep developing new market opportunities

· Perform any other jobs assign by management

Desired Candidate Profile :

· Excellent English communication and presentation skills, both verbal and written

· Competitive and enthusiastic personality with negotiation skills

· Excellent interpersonal and customer-facing skills

· Expertise in Microsoft Office

Other Requirements/Details :

·        Tech-savvy, proactive, and eager to learn attitude

·        The logical, solution-oriented mindset with good analytical ability

·        Bachelor’s degree in any stream

·        Fresher or 1-3 years of experience in Luxury domain is plus

·        CTC Offer : between 2.5 LPA to 3.5 LPA

·        Immediate joiner

*No Target , No Pressure*

Mumbai Based candidates only

Experience: 3-5 Years 1 candidate & 1-3 Years 2 candidate

Skills:      

Core JAVA(Native), Core Kotlin, Sqlite, MySQL, XML

• Multiple consumer-grade B2B apps for our agency partners, powering near real-time quoting, streamlined policy administration and claims management
• Safety platform to help transportation fleets understand and improve their safety
• Lead generation apps to build our customer acquisition funnel

• You have experience with software development/coding.
• You learn quickly and can operate independently. You're not afraid to take something on just because you don’t know how to do it yet.
• You not only have the ability or skill to communicate effectively but also have the willingness to be open and honest in your communication.
• You have a growth mindset. You take data-driven decisions and are constantly looking for opportunities to optimize and enhance our customer experience.

• Competitive weekly pay
• Reimbursement for your home-office setup
• Weekly team events to connect with fun, bright coworkers
• Lots of swag!

We are looking for 5+ year experience B2B sales executive for one of our product.

Candidate must have experience in Lead generation, cold emails, cold calling, fluent in English, comfortable to talk to USA based leads.

Responsibilities and Duties

• Fluent in English to give demos and explain the product to the prospects.
• B2B lead generation experience
• Cold calling and email experience
• Must have good experience in strategic planning and goal oriented
• Experience of lead generation and contacting them on LiknedIn

• 5+ year of experience is the must.
• Relevant experience in B2B sales
• Demos, cold calling, cold emails
• Lead conversion experience
• Comfortable for Night Shift