Customer Support Executive
0.5 - 4 yrs
₹1L - ₹4L / yr
Bengaluru (Bangalore)
Skills
Communication Skills
English Proficiency
Job Title: Customer Support Executive
Location: Koramangala, Bengaluru
CTC: ₹4.5 LPA (₹32,500 In-hand) + Additional Incentives
Working Days: 6 Days a Week
Week Off: Rotational Weekend Off
Shift: Rotational Shifts (may extend till 11:00 PM – 12:00 AM)
Job Summary
We are looking for a proactive and customer-focused Customer Support Executive to join our team in Bengaluru. The ideal candidate will be responsible for handling customer queries, providing timely resolutions, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving ability, and a customer-first approach.
Key Responsibilities
1. Customer Interaction
- Handle inbound and outbound customer queries through calls, emails, and chat.
- Provide accurate information about products, services, and processes.
- Ensure prompt and effective resolution of customer concerns.
2. Issue Resolution
- Identify customer problems and provide appropriate solutions within defined timelines.
- Escalate complex issues to relevant internal teams when necessary.
- Follow up with customers to ensure issue resolution and satisfaction.
3. Customer Experience
- Maintain a professional and empathetic approach while interacting with customers.
- Build positive relationships with customers to enhance satisfaction and retention.
- Ensure adherence to service quality standards and company policies.
4. Documentation & Reporting
- Maintain accurate records of customer interactions in the CRM system.
- Document feedback and share insights with relevant teams to improve services.
Required Skills & Qualifications
- Bachelor’s degree in any discipline.
- 6 months–3 years of experience in customer support, customer service, or a similar role.
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal skills.
- Ability to handle multiple tasks in a fast-paced environment.
- Basic knowledge of CRM tools and MS Office is preferred.
What We Offer
- Competitive salary with performance-based incentives.
- Opportunity to work in a dynamic and growth-oriented environment.
- Exposure to customer experience and service operations.
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About Hirebloc Ventures Pvt Ltd
Founded :
2023
Type :
Services
Size :
0-20
Stage :
Profitable
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You can directly contact us on nine three one six one two zero one three two
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Read more
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● The person shall bear the responsibility of driving the sales of our product in the Enterprise Segment-
South Region.
● To be responsible for the sales of product in the large enterprise segment in the region and achieve
the sales revenue/targets
● Negotiation and closure of sales, understands current pain-points,discuss appropriate solutions and value
add with the customers
● To create/maintain excellent relationships with clients and be able to tailor products ,pitch according to
their specifications
● Developing and implementing B2B sales strategy, market mapping and analytics of the markets,
● Drive customer engagements with the account management team.
● Prepare business development strategies according to the needs of the client.
● Securing business opportunities by cultivating mutually beneficial business relationship with current and potential clients.
Sales Skills:
● Ability to engage and influence a client; Effective in handling technical pre-sales activities.
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Read more
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Read more
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# THE OPPORTUNITY
Describe the ideal candidate here.
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We have developed an in-house framework for manually testing the features/product before the launch. This has helped us to catch more than 1000 bugs before releasing the feature in production.
Think of this as the backbone that will help engineers from the product team to automate critical workflows and coordinate bug bashes for all the product teams. Your understanding of functional testing, writing maintainable tests, written and verbal communication skills will be put to the test.
# WHAT YOU WILL BE DOING
### **Within 1st month**
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- Setup the dev environment and organise your first bug bash.
- Have a one-one chat with every member of the GaragePlug team so you get to know everyone well.
- 1-hour session every week with one of the product & quality experts from other Upekkha startups
- Weekly 2 times join sales and customer success team for pre-sales customer demos to understand the product usage
- Weekly 1 session with customer success team to know more about the domain and product usage
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### **Within 3 months**
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- Have an exhaustive test-case/scenarios for all product components
- Be responsible for the product release and release process automation
### **Within 6 months**
- You’ll automate five to six critical workflows for the existing product.
- Establish process for writing functional test that will impact the entire product.
- Be comfortable navigating most of our stack and infrastructure.
- Be responsible for the planning, scoping, design, and implementation of new bug-bashes.
### **Within 12 months**
- You’ll automate at least 60-70%of the workflows in product and completely own QA as a function.
- Participate in interviewing and hiring, as a way to influence team growth and how our values inform our culture.
- Collaborate with engineering, product, sales and customer success leadership to define priorities and set delivery goals.
# **WHAT AN IDEAL CANDIDATE WOULD LOOK LIKE**
- We use Spring-boot microservices for backend and Angular 2+/Ionic 3+ for frontend. We prefer someone with experience in selenium, but it is not necessary. You must have experience of working with testing frameworks like selenium, tools, or SaaS products for functional testing like [cypress.io](https://cypress.io/).
- Dedicated to testing. While testing can sometimes get repetitive and monotonous, it is critical to our engineering efforts.
- 2-4 years of experience with automated functional testing.
- Pays great attention to detail and helps identify edge cases.
- A knack for breaking things. You should be driven to test with the motive of breaking the application.
- Excellent written and verbal communication skills.
**Personality traits we really admire**
- Great attitude to ask questions, learn and suggest process improvements.
- Excellent problem solving and analytical skills.
- Previous work experience at a product-based company or startup would be a bonus.
- You are a team player
**Our tech stack is Java Spring-boot, Elasticsearch, PostgreSQL, Angular 2+, Ionic 3+, Typescript. Our platform is hosted on AWS Cloud.**
# **INTERVIEW PROCESS AND PREP NOTES**
- **Problem Solving & Analytical Skills:** We are a Java & Angular shop, and if you say that you will improve the quality of the product, we expect you to know basics of typescript and/or Java (but not mandatory)
- **Blackbox Testing:** Be prepared to answer some simulation-based questions during our interviews. From writing the requirements for a test case to planning & executing test plans on the GaragePlug platform, watch out for some hard-hitting questions.
- **Culture Round:** Understand if your values and beliefs fit in with your company’s culture. Be yourself. This is for both sides to evaluate if we're a cultural fit for each other.
- **Founder Round:** Discussion with both the founders of the company. This round helps us evaluate how we both can mutually benefit each other.
# **WHY JOIN US**
- **Freedom & Responsibility:** If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- **Great Salary & Equity:** For our top performers and leaders, we grant stock options. As GaragePlug continues to grow, you’ll have a real opportunity to create wealth for yourself and your family. We pay great salaries too!
- **Transparency:** If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with GaragePlug gives you that opportunity to experience it all first hand.
If all of this sounds exciting to you, join us for an exciting and equally fulfilling ride at GaragePlug!
Describe the ideal candidate here.
All of the GaragePlug product modules have critical workflows, and the new developers need to be more confident and fearless about making changes in the system. This will help to deliver products faster to the customers while building more robust products.
We have developed an in-house framework for manually testing the features/product before the launch. This has helped us to catch more than 1000 bugs before releasing the feature in production.
Think of this as the backbone that will help engineers from the product team to automate critical workflows and coordinate bug bashes for all the product teams. Your understanding of functional testing, writing maintainable tests, written and verbal communication skills will be put to the test.
# WHAT YOU WILL BE DOING
### **Within 1st month**
- Learn all aspects of products and critical workflows for each of the products as part of your training.
- Setup the dev environment and organise your first bug bash.
- Have a one-one chat with every member of the GaragePlug team so you get to know everyone well.
- 1-hour session every week with one of the product & quality experts from other Upekkha startups
- Weekly 2 times join sales and customer success team for pre-sales customer demos to understand the product usage
- Weekly 1 session with customer success team to know more about the domain and product usage
- Start writing the functional test case masters for core modules
### **Within 3 months**
- You’ll start developing your first project all by yourself.(With some guidance)
- Write your first set of automation code and work with other engineers to setup functional testing workflows.
- Have an exhaustive test-case/scenarios for all product components
- Be responsible for the product release and release process automation
### **Within 6 months**
- You’ll automate five to six critical workflows for the existing product.
- Establish process for writing functional test that will impact the entire product.
- Be comfortable navigating most of our stack and infrastructure.
- Be responsible for the planning, scoping, design, and implementation of new bug-bashes.
### **Within 12 months**
- You’ll automate at least 60-70%of the workflows in product and completely own QA as a function.
- Participate in interviewing and hiring, as a way to influence team growth and how our values inform our culture.
- Collaborate with engineering, product, sales and customer success leadership to define priorities and set delivery goals.
# **WHAT AN IDEAL CANDIDATE WOULD LOOK LIKE**
- We use Spring-boot microservices for backend and Angular 2+/Ionic 3+ for frontend. We prefer someone with experience in selenium, but it is not necessary. You must have experience of working with testing frameworks like selenium, tools, or SaaS products for functional testing like [cypress.io](https://cypress.io/).
- Dedicated to testing. While testing can sometimes get repetitive and monotonous, it is critical to our engineering efforts.
- 2-4 years of experience with automated functional testing.
- Pays great attention to detail and helps identify edge cases.
- A knack for breaking things. You should be driven to test with the motive of breaking the application.
- Excellent written and verbal communication skills.
**Personality traits we really admire**
- Great attitude to ask questions, learn and suggest process improvements.
- Excellent problem solving and analytical skills.
- Previous work experience at a product-based company or startup would be a bonus.
- You are a team player
**Our tech stack is Java Spring-boot, Elasticsearch, PostgreSQL, Angular 2+, Ionic 3+, Typescript. Our platform is hosted on AWS Cloud.**
# **INTERVIEW PROCESS AND PREP NOTES**
- **Problem Solving & Analytical Skills:** We are a Java & Angular shop, and if you say that you will improve the quality of the product, we expect you to know basics of typescript and/or Java (but not mandatory)
- **Blackbox Testing:** Be prepared to answer some simulation-based questions during our interviews. From writing the requirements for a test case to planning & executing test plans on the GaragePlug platform, watch out for some hard-hitting questions.
- **Culture Round:** Understand if your values and beliefs fit in with your company’s culture. Be yourself. This is for both sides to evaluate if we're a cultural fit for each other.
- **Founder Round:** Discussion with both the founders of the company. This round helps us evaluate how we both can mutually benefit each other.
# **WHY JOIN US**
- **Freedom & Responsibility:** If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- **Great Salary & Equity:** For our top performers and leaders, we grant stock options. As GaragePlug continues to grow, you’ll have a real opportunity to create wealth for yourself and your family. We pay great salaries too!
- **Transparency:** If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with GaragePlug gives you that opportunity to experience it all first hand.
If all of this sounds exciting to you, join us for an exciting and equally fulfilling ride at GaragePlug!
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Remote, Bengaluru (Bangalore)
3 - 8 yrs
₹6L - ₹14L / yr
Salesforce
Force.com
salesforce developer
lightning
SFDC
+1 more
Do you want to be part of a fast-paced environment, supporting the growth of cutting edge technology in cloud computing?
This opportunity is with one of our leading client which has diverse group of cloud technology professionals with the goal: to make our clients- lives easier through technology and we have a good time while we- re at it! . Our client is the #1 Company to Work for among small and medium-sized companies in this year's annual Glassdoor Employees- Choice Awards, a list of the Best Places to Work in 2018. Come be a part of our team!
Location : Remote working permanently is available.
Must Have :
- Relevant 2-4 year experience with Salesforce development.
- Relevant 1 year of lightening experience.
- Bachelor's or Equivalent Degree in Computers
- Salesforce Administrator OR Platform Developer 1 Certification
Responsibilities :
- Writing clean and flawless code to produce fully functional modules or apps according to the requirements; as part of day-to-day work.
- As Sr. developer you are expected to possess expert-level knowledge of Force.com platform and an analytical mindset with a keen eye for detail.
- Perform a thorough analysis of requirements i.e.Obtain a deep understanding of the desired output
- Check whether the implementation is possible or not; respecting the Salesforce environment's limitations or governors
- Evaluate whether stated requirement (or a part) can be achieved via configuration before opting for coding
- An optimal code design solution of complex requirements,Thorough impact analysis of the planned development
- Develop high quality scalable code by Following Salesforce.com and Silverline-CRM standards/best practices
- Leverage recommended frameworks (ex. Test framework or Trigger framework)
- Fix all bugs reported from QA/UAT,Work on deployments through recommended tools and methodologies.
- Follow DevOps processes i.e.Use recommended IDEs
- Enhance skills and capability in USABILITY focussed development
- Exhibit good interpersonal skills by being a team player, staying approachable and collaborative.
Requirements :
- Minimum 3 - 7 years experience in Software Development
- Relevant 2-4 years experience with SFDC
- Good in communication and interpersonal skills
- Certified Salesforce - Platform Developer I
- Bachelor's Degree in Engineering or Science
Good to have :
- Architecture Experience
- Experience working with US based / headquartered companies
- Work Experience in Healthcare & Insurance Industry/clients.
Benefits : Industry leading benefits including Health Insurance offered. Will be part of a US based/headquartered company.
Job Type : Full-time(Flexible with Remote working, if outside Bangalore)
IMPORTANT: Apply only if you can join within 30 days.
This opportunity is with one of our leading client which has diverse group of cloud technology professionals with the goal: to make our clients- lives easier through technology and we have a good time while we- re at it! . Our client is the #1 Company to Work for among small and medium-sized companies in this year's annual Glassdoor Employees- Choice Awards, a list of the Best Places to Work in 2018. Come be a part of our team!
Location : Remote working permanently is available.
Must Have :
- Relevant 2-4 year experience with Salesforce development.
- Relevant 1 year of lightening experience.
- Bachelor's or Equivalent Degree in Computers
- Salesforce Administrator OR Platform Developer 1 Certification
Responsibilities :
- Writing clean and flawless code to produce fully functional modules or apps according to the requirements; as part of day-to-day work.
- As Sr. developer you are expected to possess expert-level knowledge of Force.com platform and an analytical mindset with a keen eye for detail.
- Perform a thorough analysis of requirements i.e.Obtain a deep understanding of the desired output
- Check whether the implementation is possible or not; respecting the Salesforce environment's limitations or governors
- Evaluate whether stated requirement (or a part) can be achieved via configuration before opting for coding
- An optimal code design solution of complex requirements,Thorough impact analysis of the planned development
- Develop high quality scalable code by Following Salesforce.com and Silverline-CRM standards/best practices
- Leverage recommended frameworks (ex. Test framework or Trigger framework)
- Fix all bugs reported from QA/UAT,Work on deployments through recommended tools and methodologies.
- Follow DevOps processes i.e.Use recommended IDEs
- Enhance skills and capability in USABILITY focussed development
- Exhibit good interpersonal skills by being a team player, staying approachable and collaborative.
Requirements :
- Minimum 3 - 7 years experience in Software Development
- Relevant 2-4 years experience with SFDC
- Good in communication and interpersonal skills
- Certified Salesforce - Platform Developer I
- Bachelor's Degree in Engineering or Science
Good to have :
- Architecture Experience
- Experience working with US based / headquartered companies
- Work Experience in Healthcare & Insurance Industry/clients.
Benefits : Industry leading benefits including Health Insurance offered. Will be part of a US based/headquartered company.
Job Type : Full-time(Flexible with Remote working, if outside Bangalore)
IMPORTANT: Apply only if you can join within 30 days.
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Pune
7 - 13 yrs
₹1L - ₹20L / yr
Drupal
PHPArchitecture
Job Requirements:
Acquia’s team of Drupal rock stars is helping our customers build killer web experiences, migrate to Drupal, tune and improve their Drupal implementations, and advise on all things Drupal and web architecture. With the rapid adoption of Drupal as a web platform, and with our growing number of Acquia-led technical development projects supporting our clients and partners, our Technical Architects are in high demand. They work with some of the most talented technologists and some of the hottest web properties on leading-edge web development projects. Engagements vary by customer and can include anything from custom coding and mentoring of partner and client teams to application design and ongoing guidance on architecture through development and application launch.
Required Skills:
Prior experience building, leading and architecting Drupal applications
Ability to guide technical discussions with both technical and non-technical audiences
Ability to negotiate mutually agreeable outcomes with clients, partners and Acquia stakeholders
Ability to perform complex Drupal development tasks including custom module development using the Drupal API system and hooks from major Drupal core systems
Experience defining and scope a technical solution for large-scale Drupal projects
Experience working in a consulting or agency environment with direct interaction with enterprise level clients preferred
Excellent ability to partner with both internal and external stakeholders
Strong leadership and presentation skills
Basic Qualifications:
Passion for the web, open source development, and for helping us build a hot and growing start-up.
Experience in mentoring and coaching small/mid-sized teams.
Deep experience architecting web solutions.
PHP coding, SQL administration and optimization, and Unix/Linux or Windows server administration is key
6+ years developing Drupal applications.
Must be a self-starter that thrives in a fast-paced work environment
Knowledge of or experience with other CMS technologies and/or open-source technologies is a plus
Long-time Drupalists, that are active contributors, are well rewarded, but we’ll also help great developers and consultants become one
Experience providing technical support or consulting strongly preferred
Strong problem-solving abilities, initiative, and the ability to thrive under pressure
Excellent interpersonal and communication skills
Bachelor's or Master's degree in Computer Science or related discipline preferred
Leadership Skills and Abilities:
Understands how their function contributes to the strategic direction of the business and makes valuable contributions.
Solves problems effectively by gathering insight from Employees to ensure that they have all of the information they need for accurate analysis and consideration, involving them and supporting them in the right balance.
Seeks to identify, analyze and solve problems systematically rather than solely by intuition or instinct. Looks for root causes, not just symptoms of the problem. Weighs pros and cons of actions. Differentiates when to or when not to escalate issues.
Provides coaching and mentoring to team and colleagues.
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