Customer Support Executive

Compliance Officer- Corporate

Experience Required: Min 2 Years

Location: Ahmedabad

Job Description:

Compliance with various regulations governing Mutual funds, Bonds, Insurance, NPS, and other financial products;

Liaise with external legal and regulatory authorities,

Drafting & vetting of agreements

Submission of various compliance reports with regulators

Join our team as a Customer Retention Specialist for the International Sales Process, focusing on our esteemed UK clientele. With at least 1 year of experience in International Voice Process, you will play a crucial role in delivering exceptional service by promptly addressing client queries and providing necessary assistance. Your ability to communicate effectively, both verbally and in writing, will ensure accurate and empathetic responses to customer inquiries.

Responsibilities:

- Resolve customer issues efficiently and effectively to ensure satisfaction.

- Display patience and empathy when handling challenging cases.

- Follow up diligently with customers to gather any additional required information.

- Utilize appropriate tools to deliver accurate, valid, and comprehensive information.

- Maintain flexibility in shift schedules to ensure seamless client support coverage.

We seek proactive individuals who excel in problem-solving, prioritize customer satisfaction, and thrive in dynamic, fast-paced environments. If you are prepared to contribute to our dedication to excellence in customer retention and service delivery, we invite you to apply and join us in making a meaningful impact

1. To facilitate the efficient administration of bids, bid reviews and associated bid documentation.
2. Tender preparation from preparation to delivery, manages the entire tendering process, ensuring timely and accurate completion of tender proposals and submissions, complying with regulations, and maintaining records and databases to improve future submissions.
3. Maintains contractual records and documentation such as receipt and control of all contract correspondence, ..
4. Develops marketing strategies to promote and charter hire vessels, conducts market research, analyzes trends and provides data to senior Managers for development of Strategies.
5. Content Creation and Management which includes developing and managing marketing materials, including brochures, website content, and social media content.
6. Identification of vessels from domestic & foreign markets.
7. Interaction with Company clients & customers.
8. Market Research and Analysis which includes Conducting market research to identify target audiences, analyze trends, and evaluate competitor activities.
9. Data Analysis and Reporting which is Monitoring the performance of marketing campaigns, analyze data, and generate reports to track progress and measure ROI ( Risk of Investment) for Vessel RFQ.
10. Relationship Management:

Build and maintain relationships with clients, partners, and industry stakeholders.

1. Industry Knowledge:
2. Stay up to date on industry trends, regulations, and best practices in the vessel marketing , upgrading technical requirements of Clients.
3. Coordination with Internal Depts
4. Ability to take up for Cross-Functional Duties.

In short, the candidate must be suitable for the following:

• Responsible for Marketing and Chartering of Offshore Supply Vessels to local & overseas clients.
• Develop executable business development plans for assigned region.
• Able to engage global industry contacts and cultivate strong relations with clients / partners.
• Provide weekly marketing report on business negotiations, proposals and tenders handle by individual and team.
• Solicit and collate market intelligence for development of business strategy.
• Coordinate and work with internal cross-functional departments & companies to support the execution and delivery of projects.
• Timely payment collection on their projects.
• Coordinate and ensure timely delivery of vessel to client.

Job Description:

Our client, a leading fashion authority with 7 boutiques in Mumbai, Delhi, and Hyderabad, and a thriving online portal, is seeking a Digital Marketing Manager. The role involves planning, executing, and managing digital marketing campaigns to achieve set KPIs. As a key player, you will develop innovative strategies to enhance the brand and product visibility, maintaining ROI & KPIs through data analysis on various ad platforms and tools.

Responsibilities:

- Plan and execute digital marketing campaigns, ensuring they align with set KPIs.

- Develop creative strategies to promote the brand and products effectively.

- Analyze, measure, and optimize ROI & KPIs by identifying trends and insights using ad platforms and analytical tools.

- Conduct experiments, conversion tests, and optimize user funnels.

- Prepare insightful reports and analytics on the overall performance of marketing campaigns.

- Utilize strong analytical skills to evaluate end-to-end customer experience across channels and touchpoints.

Requirements:

- Degree in Marketing or a related field.

- Hands-on experience in ad setup and execution on various Ad platforms.

- 5-10 years' experience in a similar role.

- Strong analytical and data-driven mindset with a track record of handling large-scale budgets.

- Experience in e-commerce is a plus, along with a good sense of luxury fashion.

Responsibilities

• Our Site reliability engineers work on improving the availability, scalability, performance, and reliability of enterprise production services for our products as well as our customer’s data lake environments.
• You will use your expertise to improve the reliability and performance of Hadoop Data lake clusters and data management services. Just as our products, our SRE are expected to be platform and vendor-agnostic when it comes to implementing, stabilizing, and tuning Hadoop ecosystems.
• You’d be required to provide implementation guidance, best practices framework, and technical thought leadership to our customers for their Hadoop Data lake implementation and migration initiatives.
• You need to be 100% hand-on and as a required test, monitor, administer, and operate multiple Data lake clusters across data centers.
• Troubleshoot issues across the entire stack - hardware, software, application, and network.
• Dive into problems with an eye to both immediate remediations as well as the follow-through changes and automation that will prevent future occurrences.
• Must demonstrate exceptional troubleshooting and strong architectural skills and clearly and effectively describe this in both a verbal and written format.

Requirements

• Customer-focused, Self-driven, and Motivated with a strong work ethic and a passion for problem-solving.
• 4+ years of designing, implementing, tuning, and managing services in a distributed, enterprise-scale on-premise and public/private cloud environment.
• Familiarity with infrastructure management and operations lifecycle concepts and ecosystem.
• Hadoop cluster design, Implementation, management and performance tuning experience with HDFS, YARN,
• HIVE/IMPALA, SPARK, Kerberos and related Hadoop technologies are a must.
• Must have strong SQL/HQL query troubleshooting and tuning skills on Hive/HBase.
• Must have a strong capacity planning experience for Hadoop ecosystems/data lakes.
• Good to have hands-on experience with – KAFKA, RANGER/SENTRY, NiFi, Ambari, Cloudera Manager, and HBASE.
• Good to have data modeling, data engineering, and data security experience within the Hadoop ecosystem.Good to have deep JVM/Java debugging and tuning skills.

Technical Skills Required:

Experience to work in a Global delivery environment Experience implementing Cloud and or Hybrid Cloud solutions Experience .

developing APIs against database technologies .

• Good experience with Objective-C/Swift and iOS SDK.
• Good working knowledge in Cocoa Touch.
• Experience with memory management and caching mechanisms specific to mobile devices.
• Experience working with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text.
• Experience in Payment gateway integration in mobile apps is a big plus.
• A portfolio of iPhone apps in the app store is a plus.
• UI & UX experience
• Locations and Map API's
• Design and build iOS mobile applications.
• Collaborate with cross-functional teams to analyze, design, and ship new features.
• Fully responsible for mobile app development in the team.
• Implement new technologies to maximize application performance Job Requirements.
• Job Type: Full-time, Ready to join office.
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