Operations Intern

Salesforce Program Manager

Experience - 7+ years 

Shift Timings: 2 to 11 PM IST  

Location : Remote 

Job Description 

Mandatory Requirements: 

●7–10 years of Program Management experience 

●Ability to manage 3–5 accounts concurrently 

●Strong stakeholder management and cross-functional coordination skills 

●Excellent verbal and written communication skills 

●Expert-level proficiency in Jira and Advanced Jira reporting/dashboards 

●Good understanding of Salesforce ecosystem, modules, and integrations 

●Experience managing project teams, budgets, schedules, and delivery governance 

●Ability to work in fast-paced, high-energy environments and multitask under pressure 

●Experience leading UAT, managing test cycles, and collaborating with remote teams 

●Strong negotiation, conflict management, and leadership skills 

Optional Requirements: 

●Agile SCRUM Master Certification 

●PMP Certification 

●Salesforce.com Certifications (Admin, Sales, Service, Marketing, etc.) 

 ROLES AND RESPONSIBILITIES: 

●Create, maintain, and track project plans, schedules, and progress updates. 

●Ensure on-time and on-budget delivery while adhering to project governance and gates. 

●Track resource utilization, timesheet compliance, and alignment with budget allocations. 

●Lead and manage day-to-day execution of Salesforce-related project implementations. 

●Facilitate requirement-gathering sessions, documentation, and project deliverable creation. 

●Manage customer communication as the primary interface throughout the project lifecycle. 

●Support end-to-end implementation activities including project planning, issue/risk 

management, communication, and change management. 

●Conduct review sessions with clients and internal teams at key stages of the project. 

●Prepare and/or review test scripts for QA and UAT cycles; manage UAT execution and sign-off. 

●Develop user enablement materials such as user guides and training documentation. 

●Drive process improvements by leveraging Salesforce and business domain expertise. 

●Build trusted advisor relationships with stakeholders; provide product roadmap insights. 

●Lead conversations around scope, timelines, budget, risks, and escalations. 

●Manage remote development teams working across different time zones. 

●Adopt standardized development lifecycle processes across projects. 

We are seeking a skilled Senior Software Development Engineer (SDE-3) proficient in MERN stack technologies to join our dynamic team.

Responsibilities:

• Design, develop, and maintain scalable web applications and services using MERN stack technologies (MongoDB, Express.js, React.js, Node.js) and Nest.js.
• Implement frontend components and user interfaces using React.js and Next.js.
• Develop and integrate server-side logic using Node.js, Express.js, and Nest.js.
• Utilize MongoDB and SQL databases to manage and optimize data storage solutions.
• Implement real-time communication and event-driven architectures using technologies like Socket.io.
• Deploy applications on AWS cloud infrastructure, leveraging services such as EC2, S3, Lambda, DynamoDB, and others as required.
• Ensure code quality, performance, and adherence to best practices through code reviews and automated tests.
• Collaborate effectively with cross-functional teams including product managers, designers, and other developers.
• Stay updated with emerging technologies and industry trends to continuously improve development practices and tools.

Requirements:

• Bachelor’s degree in Computer Science, Engineering, or a related field (preferred).
• 5+ years of experience in software development with expertise in MERN stack technologies.
• Proficiency in Node.js, Next.js, React.js, Express.js, Nest.js, JavaScript, and TypeScript.
• Strong understanding of MongoDB and SQL databases, including database design and optimization.
• Experience building and deploying applications on AWS cloud infrastructure (EC2, S3, Lambda, DynamoDB).
• Familiarity with real-time web applications and event-driven architectures using technologies like Socket.io.
• Solid understanding of software development principles, design patterns, and best practices.
• Excellent problem-solving skills and ability to troubleshoot complex issues.
• Effective communication and collaboration skills, with the ability to work both independently and as part of a team in a fast-paced environment.

 Job Description :

 We are looking for a Technical Content Writer to join our team and enrich our websites with new blog posts, guides and marketing copy.

 Responsibilities and Duties:

​

Write, edit and publish content for websites, blogs, videos, social media posts/campaigns, email campaigns, podcasts, e-books, whitepapers, and more.

Create content that motivates, inspires, educates, informs, sells, and simply, provides information, across a wide variety of digital platforms

Work closely with the digital marketing team to produce content that generates results

Use your editing & content management to publish and edit content across various digital platforms.

Use your knowledge of SEO and content development to create digital content that helps us get found via search engines, and showcases our company as a leader within the industry.

Become an influencer who makes an impact on the company and within the industry through the production of digital content.

Audit existing content and suggest/implement changes to improve content reception.

 Required Experience, Skills and Qualifications:

UG degree in English or relevant qualification.

Technical writing experience preferred. Some exposure to technology and programming

Ability to generate fresh ideas and content for our readership/viewership to consume.

Portfolio of published articles.

Excellent writing, editing, proofreading and communication skills in English.

Ability to meet deadlines with quality.

 Educational Qualifications :

 UG degree in English or relevant qualification.

JOB SUMMARY

Position - Lead UI 

Location - Bangalore. 

Take part to the development and the maintenance of the FM SAAS Platform.

• Write technical designs (conception, architecture, data model)
• Maintain/enhance CI/CD processes ( Basic Knowledge is mandatory)
• Develop and maintain the platform
• Support UI developers
• Identify and resolve incidents
• Representing FM in global UI architecture meetings

JOB RESPONSIBILITIES

Customers

Delight our customers by:

• Delivering high quality, bug free software
• Respecting customer commitments
• Respecting UX designs
• Assisting operations (incl. support, delivery and pre-sales) with subject matter expertise when needed
• Providing expected effort to solve customer issues
• Understanding fully the FM Strategy

Teamwork

Work together by:

• Providing a transparent reporting to both the scrum team and the UI team
• Helping other team members to achieve their commitments
• Sharing knowledge
• Driving other UI developers
• Working closely with his/her scrum team
• Working closely with the FM UI team
• Working closely with QA
• Working closely with SRE
• Working closely with the global UI team
• Working closely with the UX team

Innovate

Innovating by:

• Keeping in touch with latest technologies
• Sharing (business/technical) ideas with the team and the management
• Proposing new development tools
• Proposing enhancement to our CI/CD processes

Improve (KPI’s)

Constantly improving by:

• Being proactive and autonomous
• Actively participating to retrospective
• Communicating with other BT UI teams
• Helping others

SKILLS, KNOWLEDGE AND EXPERIENCE REQUIRED

Required Skills

• IT Master’s Degree or equivalent such as Engineering school
• Strong/proven knowledge of Javascript development language
• Strong/proven knowledge of React and its usual ecosystem
• Basic knowledge of Docker
• Strong analytical and algorithmic skills
• Strong communication skills
• Autonomy
• Adaptability
• Team working skills
• Ability to propose and discuss API contract with backend tech leads
• Heightened sense of client service
• Quality and documentation
• Sense of responsibility
• Strong attention to detail

Good to have Skills

• Rigorous, methodical and organized
• Ability to work both independently and within a team
• Knowledge about Single spa
• Knowledge about Kubernetes
• Knowledge about GitLab
• Knowledge about ArgoCD
• Knowledge of SWIFT banking environment would be an advantage
• Knowledge of Open Banking would be an advantage
• Mastery in software engineering tools

• A candidate must have in-depth knowledge of Laravel and Illuminate.
• Must have an understanding of Relationships & Eloquent.
• Should have proven experience to use Laravel in any of the projects either on the job or during the academics.
• Should have developed minimum 3 to 4 projects during the work experience.
• Basic Knowledge of creating REST API in Laravel.
• Basic knowledge of front-end technologies such as HTML, Javascript/jQuery, Ajax and CSS3
• Ability to understand security compliance of PHP
• An implication of OOP is must, hence in-depth understanding is necessary.

• ​Knowledge of Cloud-Server.
• Knowledge of CI/CD.
• Knowledge advance Front-End Technologies.
• Basic knowledge of NodeJS.

• 5 Days Working
• Competitive Salary.
• Knowledge-Based Hierarchy
• Trending Technology Development
• Career Development Programs.
• Reskilling Programs.
• Comapny Sponsored National & International Certification Courses.
• Tremendous Scope of Responsibilities and KPIs Aligned with Individual and Organisational Goals.
• Exposure to working with a team size of 65+.
• Good Project Incentives and Rewards.
• Monthly Rewards and Recognition Program- Star Performer of the Month.
• Work-Life Balance.
• Fantastic Team Spirit with Creative, Fun and Open Office Work Culture.

• Write “clean”, well-designed code
• Design overall architecture of the web application and maintain quality and ensure responsiveness of applications.
• Collaborate with the rest of the engineering team and work on code versioning tools such as GIT.
• Carry out risk analysis of introducing new technology for development and infrastructure to ensure security and ultimate goal.
• Maintaining existing codebase, to include troubleshooting bugs and adding new features.
• Understanding and implementation of security and data protection.
• Documenting application changes and developing updates.
• Develop the quality product using best practices of Laravel.

• Own the creation of Sales funnel (Ideal candidate will have to source the websites, create a pool and then get them onboarded for our solution)
• Build and maintain relationships with existing/potential businesses and resolution professionals
• Cultivate strong business relationships with key decision-makers
• Proactively identify new opportunities and deliver innovative solutions to customers
• Develop market strategies by researching lists of high-potential prospects
• Responsible for designing, planning and executing digital communication programs that influence customer engagement across multiple channels and touchpoints throughout their lifecycle.
• Develop a comprehensive engagement strategy and implementation plan to drive activation of new, occasional and lapsed users
• Strategize and plan an “engage & delight” campaign calendar - leverage data, user insights, and an experimentation mindset to move users from various funnels
• Create content that resonates with our users and amplifies our brand, product and mission. They should be astute, compelling, on-brand, on-tone, channel-specific, and relevant to our core messages and target audiences. These can also include ad hoc campaigns such as surveys, etc
• Define and track KPIs and OKRs
• Optimize conversion funnel
• Constantly test (A/B test) and optimize communications to increase engagement KPIs
• Track and measure key performance metrics (e.g. open rate, click-through rate, usage, streaming, DAU, MAU) to improve the efficiency of campaigns
• Analyze campaign results, develop benchmarks, and create and share regular performance reports and presentations to aid decision-making by the leadership team

• Deep, proven experience developing lifecycle marketing programs / CRM / engagement marketing programs through email, push notifications, SMS, and/or in-app marketing.
• Demonstrated track record in developing and executing A/B tests, analyzing and translating data into business and consumer insights.
• Strong results orientation, proven record performing to aggressive growth targets.
• Strategic and analytical thinker
• Fluency in English & Presentation skills are a must
• Creative and empathetic thinker; you care deeply about our users and can build precise targeting as well as delightful, on-brand experiences.
• Strong interpersonal skills to collaborate effectively with cross-functional teams, specifically with product, engineering and brand marketing teams.
• Experience working with user research and consumer insights team to uncover user insights to shape our strategy.
• Strong oral and written communication skills; extreme attention to detail
• Must have prior work-from-home experience and is comfortable in the remote working setup
• Must be time-flexible and willing to extend hours as needed

What will you do?

• Website development using LAMP technologies.
• Responsible for the development of new applications and enhancements in an existing application.
• Responsible for testing of the application, performance analysis, etc.
• Good communication skills.
• Strong Analytical and troubleshooting skills.
• Ability to meet deadlines while staying focused.
• Attention to detail and ability to work with 100% efficiency.

What does it need?

• This is a role for a talented and ambitious PHP Developer. Experience in web development preferred with graduation in a similar field.
• Minimum 2 years of experience.
• Knowledge of PHP & MySQL is a must.
• Should be capable of deploying application on Apache Web Server.
• Knowledge of HTML, CSS & JavaScript.
• Knowledge of Linux/Ubuntu etc will be an added advantage.
• Knowledge of jQuery and Ajax will be an added advantage.