Job description
Work with clients in support of new business opportunities, client service, and internal team communication
• Understanding client queries on features and issue , coordinating with internal team members.
• Utilize product solutions and marketing teams to refine service offerings.
• Client service executives collaborate with a company’s multiple internal departments to help improve the quality of products.
• Must be strategic planners and have a strong understanding of a company’s products so they can train clients and answer questions in both group and one-on-one situations
• Client communication and ensuring completion of task with total customer satisfaction along with TAT/Quality.
skill:
Strong Written and verbal communication
Job Types: Full-time, Permanent
Preferably Male candidate from BGV field.
About Valuepitch
We are one of those India's Company which are thrilling to make India more safer and working towards Crime free India.
A workplace where you can thrive your excellence in technology and work for your passion and at the same time achieve your career goals.
We are associated with Govt officials, Indian Police and many reputed Indian Companies and working for More than past 7 years in the field of Technology.
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Intern Client Success
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DYT - Do Your Thing, is an app, where all social media users can share brands they love with their followers and earn money while doing so! We believe everyone is an influencer. Our aim is to democratise social media and allow people to be rewarded for the content they post. How does DYT help you? It accelerates your career through collaboration opportunities with top brands and gives you access to a community full of experts in the influencer space.
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Interested Candidates please Contact HR Ipsita
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Job description
About Kofluence:
Kofluence is a start-up positioned as “Adwords for Social Media Influencer Marketing''. Led by Online gaming leaders/ IIM Alumni, Kofluence has developed a technology platform where brands can reach out to their audience through micro-influencers. At Kofluence, you get an opportunity to create stuff from scratch. So, if you see yourself as curious, ambitious, innovative and perennially hungry for growth, this is the place to be!
Overview:
We are looking for the position of Account Manager. Selected person will take end to end ownership of accounts to ensure brands collaborate with Kofluence consistently delivering value and exceeding expectations.
As a BD - Account Manager,
You Get:
• Amazing colleagues to work with
• A great office with a cool culture
• Work-from-Home option
• The freedom to do things and take decisions with logical reasoning
Your Responsibilities:
- Complete ownership of new business development process from strategy to execution
• Own and deliver quarterly/annual order booking target
• Create and execute brand communication campaigns, build & strengthen the brand's equity over a period of time and drive adoption rates for the brand
• Create and leverage synergies across partners in overall ecosystem to maximize and sustain revenues
• Own and lead end to end Sales process from lead generation, lead qualification, Proposal submission, Contract Negotiation and Closure
Job Title: Onboarding Specialist
Location: India – Noida, Bengaluru, Remote
Shift: Global (Territory Specific)
Job Function: Customer Experience
Employment Type: Full Time
Company:
SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.
About the Role
As an Onboarding Specialist, you will become a product expert and ensure that customers achieve their desired outcomes quickly and efficiently drive value throughout the onboarding experience. You will set up customers for immediate success by facilitating the implementation process, and educate them on the product, help solve their technical concerns and ensure smooth adoption of the product and services. As an onboarding specialist, you act as a customer's trusted advisor and have the potential to influence their future journey with SaaS Labs products.
Responsibilities
- Develop a comprehensive understanding of the customer needs, including business objectives and challenges.
- Record the use cases, customer requirements and customization requests
- Develop success plans for the customer to quickly achieve their desired outcomes
- Train customers on the product features and educate how they help achieve the desired objectives
- Drive the implementation of product for all the new customers to ensure they achieve their first aha moment quickly
- Develop and educate the customer on the best practices
- Collaborate with sales, product, engineering and success teams to ensure the customer requirements are met
- Engage the right stakeholders and establish strong relationships with new and existing customers and leverage feedback for continuous improvement of the process
- Take ownership of the onboarding the customer, identify and target ‘at risk’ customers and take appropriate steps to engage with them proactively, understand the concerns and drive resolution
- Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the baton to drop.
Qualifications
- Has 2-4 years of experience in a high touch, low touch or tech touch customer onboarding in a B2B SaaS or Tech Product based company
- Should have worked with the C-level and senior executives
- Should be open to aligning with US / EU / AUS time zones
- Has exceptional ability to communicate and foster positive business relationships
- Showcases exemplary written and verbal communication skills to work along with global customers
- Has strong problem solving and analytical skills
- Has worked with global customers, and across different segments in the past
- Exhibit a true passion for customers and for customer success
- Preferred experience of working with at least one Customer Success tool like Gainsight, Totango, ChurnZero, or similar.
- Express their operations strategies and objectives to make sure that the company reaches its target and operates effectively.
- Assisting higher executives.
- Working directly with customers handling the documentations.
