50+ Client Management Jobs in India

Sales Team Lead - Inside Sales

Craft My Plate is a fast-growing food tech startup redefining bulk food delivery and catering.We want to be Zomato for the group size of 10 -100.

Role Overview

We are looking for a strong frontline sales manager who can drive discipline, improve team productivity, and ensure every lead is followed up with speed and consistency.

This role will work closely with founders and sales leaders to execute strategy on the ground, drive daily team performance, and share practical feedback from the floor.

What You Will Do

• Manage day-to-day performance of the inside sales team.
• Ensure call discipline, follow-up rigor, and CRM hygiene.
• Track daily KPIs such as calls, follow-ups, conversions, and bookings.
• Run daily huddles, reviews, and coaching sessions.
• Monitor target achievement and improve underperformance quickly.
• Listen to calls and coach the team on objection handling and closing.
• Support hiring, onboarding, and building a strong execution culture.
• Work with founders and sales leaders to implement process improvements.

What We Are Looking For

• 3-6 years of experience in inside sales, telesales, or team handling roles.
• Prior experience as Team Lead, Floor Manager, Assistant Manager, or similar frontline people-management role.
• Strong preference for candidates from banking, finance, insurance, NBFC, telesales, or other target-heavy environments.
• Proven ability to manage teams and drive results through discipline and execution.
• Comfortable working in a fast-paced, high-accountability setup.
• Familiarity with CRM tools and sales reporting.
• Strong communication skills; English, Hindi, and Telugu are a plus.

What Success Looks Like

• Faster lead response and lower lead leakage.
• Strong daily calling and follow-up discipline.
• Better conversion from inquiries to bookings.
• High accountability and performance culture on the sales floor.

Why Join Us

• High ownership role in a fast-growing startup.
• Direct exposure to founders and sales leadership.
• Opportunity to grow into a larger sales management role.
• Performance-linked incentives and real business impact.

About Zensciences

Zensciences is one of the largest independent B2B marketing agencies, working with global enterprises and fast-growth technology companies. We blend creativity, digital, advisory, and storytelling to help brands build relevance, reputation, and recall in complex B2B environments.

Role Overview

The Business Director/ Account Director will own and lead a portfolio of enterprise B2B accounts — driving growth, delivery excellence, operational efficiency, and long-term client partnerships. You will manage client relationships, lead cluster/account teams, oversee delivery quality, drive account growth, and ensure the business unit operates efficiently and profitably. The role requires someone who is equally comfortable navigating CXO

conversations, solving delivery problems, leading teams, and identifying growth opportunities within existing relationships.

Key Responsibilities

1. Business Ownership & Account Growth

• Own revenue, profitability, and overall health of a portfolio of B2B enterprise accounts
• Identify opportunities for cross-functional expansion across brand, digital, web, content, social, video, and experiences

2. Client Partnership & Strategic Leadership

• Build trusted relationships with marketing leaders, business stakeholders, and leadership teams on the client side
• Bring proactive thinking, strategic recommendations, and contextual problem solving into conversations

3. Delivery &Operational Excellence

• Ensure high standards of quality, responsiveness, and consistency across all engagements
• Establish strong operational cadences across reviews, planning, prioritization, and reporting
• Reduce delivery inefficiencies, rework, and operational gaps across accounts

4. Team Leadership and Capability Building

• Lead and mentor Account Managers, and cross-functional delivery teams
• Build a culture of ownership, responsiveness, collaboration, and accountability
• Help teams improve in client management, communication, planning, and problem solving
• Support hiring, capability development, and succession planning within the business unit

5. Business Planning &Visibility

• Maintain clear visibility into account health, delivery risks, margins, and team bandwidth
• Build structured reporting mechanisms and operational reviews with leadership

6. Problem Solving & Escalation Management

• Handle complex delivery, client, and operational issues calmly and effectively
• Create solutions that strengthen both client trust and operational sustainability

Desired Skills & Experience

• 9–12+ years of experience in account management, client leadership, or business leadership within a marketing, branding, digital, or integrated agency environment
• Strong understanding of B2B marketing and enterprise client environments
• Experience managing large, complex accounts involving multiple stakeholders and service lines
• Proven ability to lead teams and drive account growth through relationship depth and delivery quality
• High ownership and operational mindset with the ability to independently drive decisions and momentum across accounts
• Comfortable working across creative, digital, content, web, social, and production teams
• Excellent communication and stakeholder management skills
• Calm under pressure, highly accountable, and capable of managing ambiguity

Must-Haves

• Prior experience managing enterprise or global B2B accounts within an agency environment or part of an enterprise marketing team
• Strong track record of growing and retaining client relationships
• Experience managing teams and cross-functional delivery environments
• Strong commercial awareness across revenue, margins, utilization, and account planning
• Ability to balance strategic thinking with hands-on operational leadership

Why Join Us

At Zensciences, you won’t just manage accounts — you’ll help build and shape long-term client partnerships across some of the world’s leading B2B and technology brands. This role offers the opportunity to lead meaningful business units, influence how

work gets delivered, mentor strong teams, and help define what a modern B2B agency can look like.

Viable Outsource Solution is hiring an experienced Legal Executive / Bankruptcy Paralegal with hands-on experience in US Chapter 11 Bankruptcy matters. The ideal candidate should have expertise in bankruptcy case administration, legal drafting, court filings, claims management, and restructuring support.

Location: Noida Sector 63 (On-site)

Shift: Night Shift (US Timings)

Experience: 2-6 Years

Working Days: Monday to Friday (5 Days)

Commute: Self-Commute (Near Metro)

Preference:

• Candidates from Delhi NCR and nearby locations.

Key Responsibilities

• Prepare, review, and manage Chapter 11 bankruptcy filings and court documents.
• Draft petitions, schedules, statements, motions, notices, applications, and related pleadings.
• Support end-to-end Chapter 11 bankruptcy case administration.
• Manage claims registers, creditor matrices, service lists, and claims reconciliation.
• Monitor court dockets, deadlines, hearings, and filing requirements.
• Assist with claims objections, ballot solicitation, and plan confirmation processes.
• Coordinate with attorneys, clients, creditors, trustees, and court personnel.
• Conduct legal research related to bankruptcy, insolvency, and restructuring matters.
• Maintain accurate case records and ensure compliance with court procedures.

Required Skills & Experience

• Minimum 2+ years of experience in US Bankruptcy with exposure to Chapter 11 cases.
• Strong understanding of US Bankruptcy Code and Chapter 11 procedures.
• Experience with bankruptcy pleadings, motions, petitions, schedules, and court filings.
• Hands-on experience in claims administration and creditor communications.
• Familiarity with PACER, CM/ECF, Best Case, Jubilee, NextChapter, or similar bankruptcy platforms.
• Strong legal drafting and document review skills.
• Strong written and verbal communication skills.

Preferred Qualifications

• LLB or equivalent legal qualification.
• Prior experience working with US law firms, bankruptcy attorneys, restructuring firms, or legal outsourcing companies.
• Experience supporting corporate bankruptcy and restructuring matters.
• Ability to work independently in a fast-paced environment.

Why Join Us?

• Opportunity to work on complex US Chapter 11 Bankruptcy matters.
• Exposure to international legal processes and restructuring projects.
• Career growth and learning opportunities.
• Fixed weekends off.

Important Note

Candidates with experience limited to domestic clients, or candidates working in non-bankruptcy/legal domains, will not be considered. Only applicants with direct hands-on experience supporting US Chapter 11 bankruptcy matters are eligible.

We're looking for highly responsive, empathetic, and customer-oriented individuals who are adept at providing seamless, high-touch service to HNI clients. This role is perfect for a proactive individual who thrive in a fast-paced environment and have a passion for building strong relationships with high-net-worth clients. You'll be the backbone of our client-facing team, ensuring every interaction is seamless and every detail is handled with precision.

Who we are:

Cambridge Wealth is a respected, award-winning firm in the wealth space. As AMFI, SIF and APMI registered distributors, we work with renowned professionals from various industries, providing exceptional financial solutions. We're a fast-growing, excellence-oriented team focused on delivering outstanding service to our domestic, NRI, and Ultra HNI clients.

What you'll do:

• Client Management: Act as a primary point of contact for our most valued clients (HNIs, Ultra HNIs, NRIs). You'll handle their inquiries, provide timely updates, and ensure their needs are met with a high level of empathy and professionalism.
• Operational Support: Facilitate and manage the full client lifecycle, from initial onboarding and documentation to executing transactions and resolving issues. You'll ensure all processes are smooth, efficient, and compliant.
• Data & Reporting: Maintain meticulous client records, ensuring accuracy and confidentiality. You'll also assist in creating detailed portfolio reports that highlight performance and opportunities for our clients.
• Team Collaboration: Work closely with our wealth management team to track portfolio performance and support strategic initiatives.

What we need:

• Education: A degree in Finance, Commerce, Management, or Economics is preferred.
• Experience: Previous experience in the financial services or mutual fund industry is a plus, especially if you've worked with high-net-worth clients. Those with hospitality experience in the luxury and premium segments are also welcome to apply.
• Certifications: Currently valid NISM VA and or other NISM certifications are an advantage(and eventually required if onboarded).
• Technical Skills: We are strong on tech use & familiarity with the Zoho suite is preferred.

Who you are:

• Client-Focused: You genuinely enjoy building relationships and are driven by a desire to provide exceptional, personalized service.
• A Clear Communicator: You have excellent verbal communication skills.
• Detail-Oriented: You have a keen eye for detail and a meticulous approach to your work.
• Proactive & Resourceful: You don't wait for instructions. You're a problem-solver who takes ownership and can thrive in a dynamic, startup environment.

This role is NOT for you if:

• You prefer a slow-paced, micro-managed environment.
• You are not comfortable with change or taking on new responsibilities.
• You're looking for a passive, "take it easy" role.

What you'll get:

• A core role with a clear growth path within a fast-growing company.
• Meaningful Impact: You'll be a vital part of our team, not just a cog in the wheel.
• A great work environment that is informal, encouraging, and collaborative.
• Competitive compensation.

Our Hiring Process:

1. Online Application: You apply and answer a few quick questions. [5 min]
2. Skills Assessment: An online general aptitude test to evaluate your skills. [60 min]
3. People Video Interview: A quick chat with our People head [30 min]
4. Technical Interview: A discussion about your experience and skills. [30 min]
5. Founder's Interview (In-Person): A final interview to ensure a great fit. [30 min]
6. Offer & Checks: We make an offer, and proceed with a reference and background check.

Please note: This is a WFO (Work From Office) opportunity at our Pune, Prabhat Road office

Required Experience

Experience Range: 3–6 Years

Candidate should have experience in one or more of the following:

• B2B SaaS sales
• Health-tech software sales
• Hospital software / HIS / LIS / EMR sales
• Medical technology solution sales
• Enterprise software sales to institutions

Preferred Industry Background

Highly preferred:

• Healthcare technology
• Hospital management software
• Blood bank / laboratory systems
• Medical SaaS platforms

Required Skills

• Strong consultative and solution selling skills
• Experience in enterprise/client-facing product demos
• Ability to sell to institutional decision-makers
• Strong negotiation and closing capability
• Excellent communication and presentation skills
• CRM proficiency (HubSpot, Zoho, etc.)

Preferred Qualifications

• Bachelor’s degree in Business, Marketing, Healthcare Administration, or related field
• MBA preferred but not mandatory
• Familiarity with healthcare compliance environments is an advantage 

Key Responsibilities

1. Business Development & Lead Generation

• Identify and generate new sales opportunities in hospitals, blood banks, healthcare institutions, NGOs, and government health organizations
• Build and maintain a healthy sales pipeline through prospecting, networking, referrals, and outreach campaigns
• Develop strategic territory and account plans for assigned regions

2. Product Selling & Client Acquisition

• Present and demonstrate RAKT to prospective clients
• Understand customer pain points and map software solutions accordingly
• Conduct consultative selling to explain business and operational benefits of the platform
• Drive complete sales cycle from lead qualification to contract closure

3. Stakeholder Relationship Management

• Build relationships with:
• Blood bank administrators
• Hospital procurement teams
• Medical directors
• Operations heads
• Maintain strong post-demo engagement to accelerate decision-making

4. Sales Closure & Revenue Achievement

• Meet and exceed monthly, quarterly, and annual revenue targets
• Negotiate commercials, pricing proposals, and contract terms
• Ensure timely closure of opportunities in CRM pipeline

5. Market Intelligence & Feedback

• Gather competitor intelligence and market insights
• Provide feedback to product and leadership teams on customer needs and feature demands
• Track healthcare digitization trends relevant to blood bank operations

6. CRM & Reporting

• Maintain accurate pipeline and forecasting updates in CRM systems
• Submit weekly sales reports, funnel metrics, and conversion status updates
• Track lead-to-demo and demo-to-closure ratios 

About Us

CLOUDSUFI, a Google Cloud Premier Partner, is a global leading provider of data-driven digital transformation across cloud-based enterprises. With a global presence and focus on Software & Platforms, Life sciences and Healthcare, Retail, CPG, financial services, and supply chain, CLOUDSUFI is positioned to meet customers where they are in their data monetization journey.

Our Values

We are a passionate and empathetic team that prioritizes human values. Our purpose is to elevate the quality of lives for our family, customers, partners and the community.

Equal Opportunity Statement

CLOUDSUFI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified candidates receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, and national origin status. We provide equal opportunities in employment, advancement, and all other areas of our workplace. Please explore more at https://www.cloudsufi.com/

Summary

The Tech Lead is the technical spine of the engagement. They sit across all four delivery areas — Data Engineering, Frontend, ML/AI, and DevOps/Infrastructure — providing architectural direction, resolving cross-track dependencies, and ensuring the quality and coherence of everything we ship. Equally critical is the ability to represent CLOUDSUFI in a credible, articulate, and collaborative manner to Google counterparts at every level.

What You Will Do

Technical Leadership & Architecture

• Own the end-to-end technical architecture across all program tracks, ensuring alignment with Google Data Commons standards, APIs, and roadmap.

• Define and enforce engineering best practices, coding standards, and review processes across Data Engineering, Frontend, ML/AI, and DevOps/Infra workstreams.

• Make high-stakes design decisions on data modeling, pipeline architecture, schema design, and system integration — with clear documentation and traceability.

• Proactively identify technical risks, cross-track conflicts, and blockers; drive resolution before they impact delivery.

• Lead or participate in architecture review sessions with Google's core engineering team.

Cross-Track Coordination

• Act as the single technical point of contact horizontally across all tracks, breaking down silos and ensuring consistent patterns and interfaces.

• Facilitate technical syncs across track leads; surface dependencies early and coordinate sequencing of deliverables.

• Define shared standards for data contracts, API interfaces, and infrastructure configuration used across tracks.

Google Partnership & Communication

• Build and maintain a strong working relationship with the Google Data Commons core team — attending joint ceremonies, reviews, and design discussions.

• Represent CLOUDSUFI’s delivery quality and technical credibility in all interactions with Google stakeholders.

• Translate complex technical discussions into clear summaries for both technical and non-technical audiences across both organizations.

• Proactively communicate progress, blockers, and decisions to CLOUDSUFI leadership and Google program managers.

Delivery Quality & Engineering Excellence

• Drive code reviews, set quality gates, and ensure CI/CD pipelines, test coverage, and observability standards are met across all tracks.

• Champion performance, reliability, and scalability from design through production.

• Mentor and technically grow senior engineers across tracks without carrying formal HR responsibility.

• Contribute hands-on to critical technical work when needed — this is a hybrid IC and leadership role. Technology Stack & Domain Knowledge

Core / Must-Have

• Google Data Commons – deep familiarity with the Data Commons knowledge graph, DCID conventions, import pipelines, and the Statistical Variable hierarchy.

• Google Cloud Spanner – schema design, distributed transactions, interleaved tables, and performance tuning at scale.

• Google BigQuery – data modeling, partitioning/clustering strategies, query optimization, and integration with downstream consumers.

• Data pipelines – Apache Beam / Dataflow, or equivalent GCP-native ETL tooling.

• Infrastructure as Code – Terraform on GCP; Cloud Build, Artifact Registry, GKE or Cloud Run.

Strong Advantage

• Python (primary language for Data Commons import tooling and ML pipelines).

• TypeScript / React for the Data Commons web frontend and visualization layers.

• Vertex AI, BigQuery ML, or equivalent ML lifecycle tooling.

• Knowledge graph principles, RDF/SPARQL, or statistical data modeling.

• Data Commons Python / REST APIs and the DCID import automation tools.

• Experience with Google's internal engineering culture, tools (e.g. Buganizer, Critique, Cider), or prior delivery inside a Google product or partnership engagement.

Experience & Qualifications Required

• 10+ years of software engineering experience, with at least 3 years in a formal or informal tech lead capacity overseeing multiple workstreams.

• Demonstrable experience delivering production-grade systems on Google Cloud Platform.

• Prior experience working with or for Google — as a Googler, through a Google partnership program, or as a contractor embedded in a Google team — is strongly preferred.

• Exceptional verbal and written English communication skills; able to engage confidently with senior Google engineers and program managers.

• Proven ability to operate across ambiguous, fast-moving programs with multiple parallel tracks.

• Based in Bangalore, India, and able to work on-site at Google's Bangalore office on a regular basis.

Preferred

• Experience in the data and AI consulting or professional services space, particularly within the Google Cloud partner ecosystem.

• Familiarity with open data, public statistics, or knowledge graph use cases (e.g. UN SDG data, census data, health/economic indicators).

• Prior contribution to open-source projects, particularly Google Data Commons or related tooling.

What CLOUDSUFI Offers

• A flagship engagement at the intersection of Google's open data infrastructure and real-world AI/data impact.

• Daily collaboration with Google's core engineering team — a rare opportunity to work inside one of Google's strategic open data initiatives.

• Competitive compensation benchmarked at Staff / Principal level in the Bangalore market.

• CLOUDSUFI’s full benefits package.

• A culture that values technical excellence, client trust, and a people-first approach to delivery.

Job Description

Data Quality Operations Lead

Location: India (Client Site / Offshore)

Employment Type: Full-Time

Education: BTech

Department: Utility Division

Position Overview

We are seeking an experienced and highly analytical Data Quality Operations Lead to oversee data quality initiatives for a portfolio of strategic clients. This role serves as the primary liaison between the client and internal operational teams, ensuring the completeness, accuracy, timeliness, and integrity of critical business data.

The ideal candidate will possess exceptional communication skills, strong client-facing experience, advanced analytical capabilities, and the ability to manage data quality operations in a fast-paced US BPO environment. The candidate will work closely with client stakeholders, internal operational teams, engineering, analytics, and leadership to drive continuous improvements in data quality, reporting, and operational excellence.

This position requires regular interaction with client teams and therefore demands excellent verbal and written communication, professional presentation skills, stakeholder management, and relationship-building abilities.

Key Responsibilities

Client Relationship Management

• Serve as the primary Data Quality Point of Contact for assigned client accounts.
• Build and maintain strong professional relationships with client stakeholders.
• Participate in client meetings, business reviews, and operational discussions.
• Communicate data quality updates, risks, issues, and resolutions effectively.
• Manage client expectations through proactive communication and timely follow-ups.
• Collaborate with Customer Success, Data Advisory, and Operations teams to ensure client satisfaction.

Data Quality Ownership

• Own end-to-end data quality management for assigned client portfolios.
• Conduct periodic data quality assessments and health checks.
• Monitor data completeness, accuracy, consistency, and audit readiness.
• Identify data anomalies, duplicates, missing records, overlaps, and data gaps.
• Ensure all data quality issues are tracked, prioritized, and resolved within agreed timelines.
• Drive continuous improvement initiatives to enhance overall data quality performance.

Reporting & Analytics

• Prepare and deliver recurring operational and data quality reports.
• Generate weekly, monthly, and quarterly performance reports.
• Create dashboards, trend analyses, Pareto reports, and executive summaries.
• Present insights and recommendations to internal leadership and client stakeholders.
• Translate complex data findings into actionable business recommendations.
• Maintain accurate documentation and reporting records.

Incident Management & Root Cause Analysis

• Lead data quality incident investigations and resolution activities.
• Perform root cause analysis and identify corrective and preventive actions.
• Coordinate with cross-functional teams to ensure timely resolution of issues.
• Monitor recurring issues and implement long-term solutions.
• Document incident findings, lessons learned, and process improvements.

Operational Excellence

• Establish and maintain quality control processes and standards.
• Develop SOPs, playbooks, operational guides, and knowledge repositories.
• Ensure compliance with organizational and client-specific quality standards.
• Identify opportunities for automation and process optimization.
• Support continuous improvement initiatives across operations.

Cross-Functional Collaboration

• Work closely with Engineering, Product, Analytics, Operations, and Customer Success teams.
• Coordinate activities across multiple stakeholders to achieve business objectives.
• Support implementation of new tools, technologies, and automation initiatives.
• Participate in process improvement and operational transformation projects.

Required Qualifications

Education

• Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field.
• Master's Degree (MBA or equivalent) preferred.

Experience

• 5+ years of experience in:
• Data Quality Management
• Data Operations
• Business Operations
• Data Governance
• Client Services or Account Management
• Minimum 2+ years of direct client-facing experience.
• Experience working with US clients and global teams preferred.
• Proven experience managing multiple client accounts or operational portfolios.

Required Skills & Competencies

Communication Skills

• Excellent verbal and written English communication.
• Strong presentation and facilitation skills.
• Ability to communicate effectively with clients, leadership, and cross-functional teams.
• Professional email writing and business communication skills.

Client Management

• Strong client handling and stakeholder management abilities.
• Experience conducting client meetings and business reviews.
• Ability to build trust and maintain long-term client relationships.

Analytical Skills

• Strong analytical and problem-solving capabilities.
• Ability to identify trends, patterns, and root causes.
• Data interpretation and decision-making skills.

Reporting Skills

• Expertise in report generation and business reporting.
• Experience preparing executive summaries and performance dashboards.
• Strong attention to detail and accuracy.

Technical Skills

• Advanced Microsoft Excel.
• SQL (Preferred).
• Power BI, Tableau, or other BI tools.
• Data Analysis and Reporting Tools.
• Microsoft Office Suite.

Preferred Qualifications

• Experience in Utility Data Management.
• Experience in Commercial Real Estate, Energy, or Sustainability domains.
• Knowledge of ENERGY STAR, GRESB, ESG, or GHG Reporting Frameworks.
• Experience working with SaaS platforms.
• Exposure to Data Governance and Data Quality Frameworks.

Key Performance Indicators (KPIs)

• Data Accuracy Rate
• Data Completeness Rate
• Client Satisfaction Score (CSAT)
• Issue Resolution Time
• SLA Adherence
• Incident Closure Rate
• Reporting Accuracy
• Audit Readiness Score
• Stakeholder Satisfaction
• Process Improvement Contributions

What Success Looks Like

The successful candidate will:

• Deliver highly accurate, complete, and reliable data for assigned clients.
• Build strong and trusted client relationships.
• Provide insightful reporting and actionable recommendations.
• Resolve data quality issues proactively and efficiently.
• Drive operational excellence and process improvements.
• Consistently exceed client and organizational expectations.
• Contribute to the overall growth and success of the business.

Associate Marketing Engineer

Company: Brudite Private Limited

Location: Jaipur, Rajasthan

Job Type: Full-Time

Experience: 0–2 Years

Salary: 3 – 3.5 LPA

Job Overview

We are looking for a motivated and confident Associate Marketing Engineer to join our growing team. This role is ideal for candidates who enjoy communication, client interaction, marketing coordination, and business development within the IT industry.

The position offers an excellent opportunity to gain exposure to technology services, client engagement, and business operations while working in a professional and growth-oriented environment.

Key Responsibilities

• Communicate with prospective and existing clients through calls, emails, and meetings

• Understand client requirements and coordinate with internal teams

• Support lead generation and business development activities

• Build and maintain strong client relationships

• Assist in marketing campaigns and client engagement initiatives

• Follow up with prospects and maintain communication records

• Coordinate with technical and sales teams to ensure smooth communication

• Prepare reports, updates, and business-related documentation

• Learn and understand company services and technology solutions

• Contribute to overall business growth and client satisfaction

Required Skills

• Excellent verbal and written communication skills

• Client relationship management and professional communication

• Lead generation and prospect engagement

• Strong interpersonal and networking skills

• Coordination and stakeholder management

• Presentation and negotiation skills

• Basic understanding of marketing and business development concepts

• Ability to understand client requirements and communicate them effectively

• Proficiency in MS Office (Excel, Word, PowerPoint) and Google Workspace

• Time management and organizational skills

• Problem-solving and analytical thinking

• Ability to work collaboratively in a team environment

• Adaptability and willingness to learn about technology and IT services

• Professional attitude and customer-centric approach

Eligibility

• Bachelor's degree in any discipline

• Freshers and candidates with up to 2 years of experience are welcome to apply

What We Offer

• Professional growth and learning opportunities

• Exposure to the IT and technology industry

• Collaborative and supportive work environment

• Career development based on performance

• Opportunity to work with a growing technology company

About the Role

We are looking for a Cloud Product Owner who will drive the success of the InMotion Cloud platform by translating product strategy into clear, actionable direction for engineering teams. You will own the complete product lifecyclefrom market analysis and roadmap definition to launch and adoption optimization. This role demands a rare blend of technical depth, product thinking, and cross-functional leadership.

You will act as the voice of the customer in all product decisions, partner with engineering to deliver core cloud capabilities, and ensure alignment between technical architecture and business goals.

Responsibilities

• Product Strategy & Vision
• Be the functional and technical expert for how the product works, including underlying features that enable critical user journeys
• Research and analyze current product features and competitive landscape to define new capabilities that enhance sales and profitability
• Translate product strategy into detailed requirements, user stories, and prioritized backlogs
• Identify key pain points in cloud adoption (pricing complexity, performance, support, migration) and incorporate into roadmap
• Customer & Market Insights
• Gather and synthesize feedback from internal and external sources: customers, support, sales, and marketing
• Understand and evaluate current user experience, product usage patterns, and workflows
• Provide recommendations to improve experience and increase adoption
• Act as the primary liaison between engineering, sales, marketing, and support
• Execution & Delivery
• Work directly with engineering teams to deliver core cloud capabilities (compute, storage, networking, orchestration)
• Ensure alignment between technical architecture and customer-facing features
• Drive Agile product development processes: sprint planning, backlog refinement, release management, go-to-market (GTM)
• Analyze and report on team deliverables, milestones, impediments, and successes
• Support product launches, including internal enablement and external positioning
• Growth & Optimization
• Partner with marketing and sales to define messaging, packaging, and pricing strategies
• Track product adoption, usage metrics, and technical performance
• Continuously optimize the offering based on data and customer feedback
• Establish and maintain professional working relationships across all departments and sites

Requirements

• Experience & Knowledge:
• 3-5 years in an engineering leader, product management, or product ownership role, preferably in cloud, hosting, or infrastructure
• Strong understanding of cloud computing fundamentals (IaaS, virtualization, networking, storage)
• Experience working with technical teams in Agile/Scrum environments
• Ability to translate complex technical concepts into clear business value
• Strong analytical and problem-solving skills
• Experience preparing and presenting projections, estimates, and product/program performance reports
• A degree in software engineering, business, or a related field (or equivalent experience)

Skills & Abilities:

• Excellent written, verbal, and interpersonal communication skills
• Ability to communicate effectively across teams and departments
• Ability to work in a fast-paced, multi-faceted role, take initiative, and multi-task on complex projects
• Strong organizational skills with attention to detail
• Ability to meet deadlines and manage competing priorities

🚀 Hiring: Business Development Executive (Full-Time Job| Remote)

We are looking for a proactive and results-oriented Business Development Executive to join our team. If you have experience in lead generation, client acquisition, bidding, and business communication, this opportunity is for you.

📍 Location: Remote (Work From Home)

⏰ Working Hours: 12:00 PM – 9:00 PM (Monday–Friday)

💰 Salary: ₹7,000 – ₹8,000 per month

🚀 Joining: Immediate Joiners Preferred

🔹 Eligibility & Requirements:

✅ Male candidates preferred

✅ 6 months to 1 year of experience in Business Development, Sales, Lead Generation, or a related role

✅ Must have a personal laptop/desktop with a stable internet connection

✅ Excellent written and verbal English communication skills

✅ Strong typing and professional communication skills

✅ Good knowledge of computers, internet research, and online tools

✅ Ability to work independently and achieve targets

🔹 Mandatory Skills:

✔ Lead Generation & Prospect Research

✔ Client Outreach & Relationship Building

✔ Proposal Writing & Business Documentation

✔ Bidding on Freelancing Platforms (Upwork, Freelancer, etc.)

✔ Email & Chat Support

✔ Presentation Creation (PowerPoint/Google Slides)

✔ Cover Letter Writing

✔ Professional Email Drafting

✔ Good Typing Speed & Accuracy

✔ LinkedIn Outreach & Networking

🔹 Key Responsibilities:

• Generate and qualify leads through various channels

• Reach out to potential clients via LinkedIn, email, and other platforms

• Prepare customized proposals, cover letters, and business presentations

• Handle client communication through email and chat support

• Participate in bidding activities on relevant platforms

• Maintain and update lead databases and reports

• Conduct market research and competitor analysis

• Identify new business opportunities and partnerships

• Coordinate with internal teams to support business growth initiatives

🎯 Ideal for candidates looking to build a long-term career in Business Development, Client Acquisition, Sales, and Growth Operations.

What you'll actually do:

• Own client onboarding end-to-end
• Be the go-to person for client coordination & queries
• Keep operations running smoothly — SOPs, trackers, workflows
• Prepare client reports & business reviews
• Identify gaps and fix them before anyone notices

You're our person if you have:

• Background in Operations, Client Success, Account Management, or Healthcare Ops
• Strong communication & stakeholder management skills
• Basic Excel/Sheets comfort (no advanced analytics needed)
• Based out of Gurgaon or open to relocate
• Prior experience in healthcare, wellness, or health-tech is a strong plus

• Generate leads and develop new business opportunities in the solar sector.
• Promote rooftop and ground-mounted solar solutions to commercial, industrial, residential, and government clients.
• Conduct client meetings, presentations, and site visits.
• Prepare proposals, quotations, and business presentations.
• Coordinate with technical and execution teams for project planning and execution.
• Build and maintain strong relationships with customers, consultants, channel partners, and vendors.
• Achieve monthly and quarterly sales targets.
• Identify market trends, competitor activities, and new business opportunities.
• Handle tender inquiries, negotiations, and follow-ups.
• Maintain CRM records and prepare regular business reports.
• Participate in exhibitions, networking events, and marketing campaigns.
• Support branding and digital marketing activities of the company.

We are looking for a motivated and detail-oriented Technical Support Engineer to join our team at Blue PMS Software Solutions Pvt Ltd.

In this role, you will help configure software systems, support customer onboarding, troubleshoot technical issues, and assist with software integrations. You will work closely with clients and internal teams to ensure smooth product setup and customer satisfaction.

Key Responsibilities:

• Configure software systems based on customer requirements

• Assist in software setup, onboarding, and configuration

• Troubleshoot technical issues and support customers

• Coordinate with internal engineering teams to resolve issues

• Support API integrations and system connectivity

• Document technical issues and implementation updates

Required Skills:

• Basic understanding of Windows, software installation, and networking

• Knowledge of PowerShell, SQL, or any programming language is a plus

• Good troubleshooting and problem-solving skills

• Strong communication and willingness to learn

Eligibility:

• BCA, B.Sc, Diploma, or related fields

• Or Any 3 Years Graduation or Diploma with Computer Skills

Location:

Chennai (Hybrid)

Apply here:https://connectsblue.com/jobs/787/technical-support-engineer-fresher-at-blue-pms-software-solution

Key Responsibilities

• Coordinate end-to-end client onboarding and implementation activities
• Manage client documentation, trackers, timelines, and operational workflows
• Serve as a point of contact for operational queries and client coordination
• Support account management activities to ensure smooth ongoing engagement
• Generate utilization reports, engagement dashboards, and client-ready summaries
• Analyze user engagement trends, participation data, and operational metrics
• Prepare monthly and quarterly business review reports for clients
• Ensure data accuracy and timely reporting across operational processes
• Coordinate with internal teams, experts, and external partners/vendors
• Monitor operational efficiency and identify process improvement opportunities
• Maintain operational SOPs, trackers, and documentation
• Resolve client and user operational queries within defined timelines

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL,

Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a

company.

Job Role: Social Media Account Manager

Experience Level: 2+ years in Agency set-up

Location: Bangalore, On-site

Job Overview:

We are seeking an experienced and strategic-minded Social Media Account Manager for our client-based social media team. This role requires a dynamic individual who can execute effective

social media campaigns giving great results that meet with client’s objectives, foster a cohesive team environment, and cultivate strong client relationships. The ideal candidate should possess a deep

understanding of social media dynamics, a proven track record in team leadership, and exceptional communication skills.

Job Description:

● Create campaign strategies and monitor the execution to achieve the brand objectives.

● Manage social handles of the brand, like Instagram, Facebook, LinkedIn, X etc.

● Develop, implement and manage a brand's social media strategy on a monthly basis.

● In-depth knowledge of social media marketing, market trends, integration of online with offline marketing and reporting.

● Measure the success of every social media campaign, as per required metrics.

● Work with copywriters and designers to ensure content is well-suited and appealing to the defined target group for respective brands.

● Communicate with industry professionals and 3rd party vendors if and when required.

● Provide constructive feedback to the team(copy & design) to achieve desired results.

Requirements:

● Bachelor's degree in Marketing, Communications, or a related field (Master's degree preferred).

● 2+ years of proven experience in social media management within a client-based agency or related environment.

● Demonstrated success in devising and executing impactful social media strategies for a variety of clients.

● Excellent written and verbal communication skills, capable of conveying ideas clearly to both internal teams and clients.

● Profound understanding of social media platforms, algorithms, content formats, and best practices.

● Proven track record of generating exceptional results via integrated marketing strategies (online + offline).

Company Description

CogniForge Technologies (CFT) is a specialized AI consulting and product firm focused on embedded intelligence, smart automation, and real-time edge computing. We empower businesses to make faster, safer, and data-driven decisions by integrating AI into everyday systems. Our mission is to deliver precision-engineered solutions that address real-world challenges, from factory operations to connected devices. At CFT, we take pride in creating measurable impact through cutting-edge technology and innovation.

About the Role

We are looking for a mature and proactive sales professional who can handle lead generation, client communication, meetings, follow-ups, and business development activities.

The ideal candidate should have strong communication skills, confidence during client interactions, practical understanding of technology/software solutions, and most importantly — hunger to grow and get things done.

This role involves direct client interaction, field visits, sales discussions, solution understanding, and coordination with internal technical teams.

Key Responsibilities

Generate B2B leads

Handle cold calling, follow-ups, and client communication professionally

Schedule and attend client meetings & industrial visits

Understand client requirements and coordinate solution discussions internally

Present company profile, solutions, and offerings confidently

Maintain proper sales pipeline and follow-up tracking

Convert discussions into business opportunities and closures

Build long-term client relationships

Required Skills

Good spoken and written English & Hindi communication

Strong confidence during calls and meetings

Ability to learn technical/software concepts quickly

Self-driven and execution-focused personality

Comfortable with visits and client interactions

Basic understanding of IT/software/automation solutions preferred

Strong follow-up and negotiation skills

We Are Specifically Looking For Someone Who

Has hunger to grow professionally and financially

Takes ownership instead of waiting for instructions

Learns fast and adapts quickly

Can represent the company professionally in front of clients

Is practical, smart in communication, and result-oriented

Preferred Background

Candidates from any of the following backgrounds may fit well:

IT Sales

Software Sales

Industrial Sales

Automation Sales

SaaS / B2B Sales

Technical Business Development

Freshers with exceptional communication, confidence, learning attitude, and execution capability may also apply.

What You’ll Get

High-growth environment

Direct exposure to clients and industrial projects

Opportunity to work closely with founders

Performance-based incentives and growth opportunities

Real learning and ownership from day one

Role Overview

We are looking for a driven and results-oriented Sales Associate to join our team in Hi-Tech City, Hyderabad. In this role, you will be responsible for driving revenue through end-to-end sales cycles, with a heavy emphasis on successfully working on closures. If you have a knack for building relationships, exceptional convincing skills, and thrive in a fast-paced, in-office environment, we want you on our team.

Key Responsibilities

• Lead Conversion & Closures: Take ownership of the sales pipeline, proactively engaging with prospects and focusing heavily on closing deals to meet and exceed revenue targets.
• Client Engagement: Act as the primary point of contact for potential clients, understanding their specific needs and clearly communicating value propositions.
• Relationship Management: Build and maintain strong relationships with clients, ensuring a smooth transition from the initial pitch to the final closure.
• Negotiation: Utilize strong convincing skills to handle objections, negotiate terms, and secure commitments.
• Reporting: Track daily sales activities, pipeline progress, and closure rates accurately.

Requirements & Qualifications

• Experience: 6 months to 1 year of core sales experience.
• Industry Bonus: Candidates with a background in wedding sales (e.g., wedding planners, wedding photography studios, or related high-touch B2C event sales) will be given strong preference.
• Language Proficiency: Must be highly proficient in English and Telugu. Working knowledge of Hindi is a strong advantage.
• Core Skills: Exceptional communication, interpersonal, and persuasion skills. Ability to read the room and tailor pitches accordingly.
• Availability: Must be an immediate joiner.
• Work Setup: Willing to work completely from the office (WFO) in Hi-Tech City, Hyderabad.

Compensation & Benefits

• CTC: ₹3.6 LPA – ₹4.2 LPA (Strictly Fixed).
• An energetic, growth-focused workspace where your closures directly impact the company's trajectory.

Job Title : AI Engineer

Experience : 2+ Years

Location : Mumbai (Onsite)

Employment Type : Full-Time

Reports To : AI Architect

About the Role :

We are looking for an AI Engineer with 2+ years of experience to design, assess, validate, and deploy AI solutions for enterprise clients. This is a hands-on role focused on building scalable, production-ready AI systems aligned with business outcomes.

The ideal candidate should enjoy solving complex problems, working with emerging AI technologies, and translating business needs into practical AI solutions.

Mandatory Skills :

Python, Large Language Models (LLMs), Generative AI, AI Agents/Agentic Workflows, Prompt Engineering, Retrieval-Augmented Generation (RAG), LangChain, OpenAI APIs (or equivalent), Vector Databases, REST APIs, AI Workflow Orchestration, Client-Facing Experience, and Strong Analytical & Problem-Solving Skills.

Key Responsibilities :

• Analyze and improve existing AI workflows, LLM implementations, and AI agents.
• Design AI solutions and agent workflows aligned with business objectives.
• Define and implement AI guardrails, governance practices, and risk controls.
• Build evaluation frameworks to measure accuracy, reliability, latency, and cost efficiency.
• Ensure AI systems are scalable, secure, and production-ready.
• Work closely with stakeholders and communicate technical concepts clearly.

Required Skills & Qualifications :

• 2+ years of experience in AI/ML Engineering, Generative AI, Machine Learning, or related domains.
• Strong analytical thinking and problem-solving skills with a systems-oriented mindset.

Hands-on experience with :

• Large Language Models (LLMs)
• AI Agents and Agentic workflows
• Prompt Engineering
• Retrieval-Augmented Generation (RAG)
• AI workflow orchestration

Strong proficiency in :

• Python
• REST APIs
• Data structures and algorithms
• Experience working with:
• LangChain or similar frameworks
• OpenAI APIs or equivalent AI platforms
• Vector databases
• Embedding models

Understanding of :

• AI governance
• Model evaluation techniques
• Responsible AI principles
• Strong written and verbal communication skills.

Preferred Skills :

• Experience in client-facing or consulting environments.
• Exposure to enterprise AI implementations and production deployments.

Experience with :

• Cloud platforms (AWS, Azure, or GCP)
• Docker and containerized deployments
• MLOps practices
• AI monitoring and observability tools
• Exposure to regulated or high-risk industries is a plus.

Educational Qualification :

• Bachelor's degree in Computer Science, Engineering, AI, Data Science, or related field.
• Equivalent practical experience with strong projects and technical expertise may also be considered.

Job Title: Client Success Executive (FEMALE)

Job Summary:

A Customer Success Executive is responsible for ensuring that International & Domestics Clients have a positive experience with a company’s product or services, from onboarding through ongoing support and retention. This role focuses on building strong relationships, helping clients achieve their goals, and maximizing their satisfaction and loyalty.

Key Responsibilities:

· Assist with new International & Domestic Client onboarding and documentation, ensuring a smooth introduction to our services.

· Serve as the primary point of contact for client queries, providing timely and accurate support.

· Handle client inquiries, complaints, and special requests with a solutions-focused approach.

· Track customer satisfaction metrics and contribute to strategies for improving customer experience and retention.

· Build and maintain strong relationships with customers, understanding their business needs and proactively addressing challenges.

Requirements:

· 0-1 years of experience in customer success, client servicing, or account management (preferably in travel, luxury, or service-based industries).

· Excellent verbal and written communication skills in English; additional languages are a plus.

· Familiarity with CRM systems and support ticketing tools.

Shifts:

· Day Shift: 11 am – 9 pm

6 Days Working

Rotational Week-Off

Key Account Manager - Recruitment & Staffing

Hunarstreet Technologies Pvt. Ltd. Arihant Aura, Turbhe, Navi Mumbai (Opposite Turbhe Station)

Industry: Recruitment / Staffing / Talent Acquisition

Experience: 3–8 Years

CTC: 4–5 LPA | Full-time

About the Role

We're looking for a client-focused Key Account Manager to manage key accounts, drive business development, and oversee vendor relationships within our recruitment practice. If you come from a recruitment consultancy background and enjoy owning both client relationships and delivery outcomes, this role is for you.

What You'll Be Doing

• Serve as the primary point of contact for key clients -managing requirements, escalations, and satisfaction
• Coordinate with internal recruitment teams to ensure quality submissions and on-time closures
• Track hiring progress and share regular updates with clients across all active mandates
• Identify and acquire new clients through LinkedIn, referrals, networking, and direct outreach
• Handle commercial discussions, agreement negotiations, and payment follow-ups
• Empanel, onboard, and manage external recruitment vendors -setting clear expectations on quality and timelines
• Evaluate vendor performance and maintain a reliable vendor network to support delivery

What We're Looking For

• 3–8 years in a recruitment consultancy or staffing firm -mandatory
• Hands-on recruitment experience (IT and/or Non-IT) strongly preferred
• Proven track record in client acquisition and account management
• Experience in vendor empanelment and management
• Strong communication, negotiation, and stakeholder management skills
• Proficiency in MS Excel, ATS platforms, LinkedIn, and job portals
• Bachelor's degree in any discipline; MBA/PGDM preferred

Why Join Us

• Diverse client mandates across IT and Non-IT sectors
• Performance-based incentives tied to your results
• Transparent, collaborative work culture
• Conveniently located opposite Turbhe Station, Navi Mumbai

Job Title: Guest Relations Manager - Residential Operations

Location: Faridabad, Haryana

Salary: 4,25,000 - 6,00,000 per annum

Experience: 2 - 8 Years

Job Description:

We are looking for a polished and professional Guest Relations Manager to manage resident communication and service coordination for a premium residential community in Faridabad.

The ideal candidate should have excellent English communication skills, strong client-handling ability, and the confidence to professionally manage resident interactions while coordinating with internal teams for smooth resolution and service delivery.

Key Responsibilities:

 Handle resident communication through calls, WhatsApp support, and coordination channels

* Understand resident concerns and coordinate internally for timely resolution

* Assign service requests to the appropriate maintenance teams

* Follow up with residents to ensure smooth issue closure and satisfaction

* Handle escalations professionally and maintain high service standards

* Coordinate with internal departments for smooth operational flow

* Maintain professional communication and resident experience at all times

Requirements:

 Excellent spoken English communication is mandatory

* Strong client handling and interpersonal skills

* Professional and calm personality

* Strong coordination and follow-up ability

* Ability to manage resident interactions professionally

* Comfortable handling escalations and service coordination

Preferred Background:

Hospitality, aviation, guest relations, front office, CRM, customer support, luxury residential operations, or client servicing backgrounds will be preferred.

Preferred Skills:

Guest Relations, Client Handling, Customer Support, Resident, Coordination, Escalation Management, Communication Skills, Client Relationship Management, Service Operations 

Job Description – ERP Coordinator (Independent Position)

Position: ERP Coordinator

Experience: 1+ Years

Location: Navi Mumbai

Industry Preference: ERP / Software / IT Services

Job Summary:

We are looking for an experienced and independent ERP Coordinator who can strictly monitor ticketing operations, coordinate between teams and clients, and ensure proper follow-up on every support and development query. The candidate should be confident, straightforward, result-oriented, and capable of handling responsibilities independently without continuous supervision.

Key Responsibilities:

•

Monitor daily ERP support and development tickets.

•

Ensure every client query is properly logged and ticket generated.

•

Verify whether tickets are resolved within committed timelines.

•

Follow up with support and development teams for pending issues.

•

Track unresolved queries and escalate delays when required.

•

Maintain proper coordination between client, support, and development teams.

•

Ensure proper communication and status updates are shared with clients.

•

Prepare daily/weekly pending ticket reports and management updates.

•

Identify gaps in ticket handling and improve process discipline.

•

Independently handle critical client coordination and issue management.

Required Skills:

•

Strong experience in ERP coordination and ticket management.

•

Good understanding of support flow, issue tracking, and escalation process.

•

Strong communication and follow-up skills.

•

Blunt, confident, and professional personality with strong ownership mindset.

•

Ability to handle pressure and maintain strict process control.

•

Experience with ticketing systems and ERP software preferred.

•

Good reporting and documentation skills.

Candidate Profile:

•

Independent decision-making capability.

•

Strong work ethics and accountability.

•

Ability to manage teams and push for timely closures.

•

Professional attitude with excellent coordination skills.

Preferred:

•

ERP implementation/support background.

•

Experience working with multiple clients and internal technical teams.

•

Ready to travel if required for business coordination.

•

B.Com Graduate/ Any Gradute.

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in

2014, Moshi Moshi is a young, creative, gutsy and committed communication company that wants its clients to always Expect the EXTRA from it.

Our primary clientele consists of Startups & Corporates like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, Collive, MTV, Toit, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, coders and a puppy momo, who believe Moshi Moshi is an experience rather than a company.

Why Moshi Moshi?

The learning curve at Moshi Moshi is very high when compared to the industry average and that's

primarily because you get to work with Companies / Brand managers / Marketers of different sizes

and thought processes who push you to think better and faster. So, Hop on to the ride we dearly call Moshi Moshi and let's Say hello to the world.

PS:- We are also very close to a lot of food joints and breweries, so in case your manager/boss gives you a lot of work or is Expecting the Extra, you can quickly grab a recharge and continue with your everyday life struggles. We can't do much about the manager!

Job Description:

We are looking for a highly driven and technically strong Technical Project Lead to manage and guide our Website Development and Digital Platforms team across web, mobile, cloud, and AI-driven projects.

Experience : 5 – 8+ Years

This role requires a strong balance of:

● Technical execution

● Team coordination

● Project ownership

● Client communication

● Technical problem-solving

The ideal candidate should be capable of handling complete project cycles while also mentoring developers and improving engineering processes across the team.

Key Responsibilities : 

1. Technical Project Ownership

● Manage end-to-end project execution across:

○ Websites

○ Web applications

○ Mobile applications

○ AI-integrated platforms

● Coordinate with UI/UX, developers, QA, DevOps, and content teams

● Ensure projects are delivered on time with quality and performance standards maintained

2. Technical Leadership & Guidance

● Guide developers on architecture, debugging, optimization, and best practices

● Conduct code reviews and technical reviews

● Support the team in solving backend, frontend, infrastructure, and deployment issues

● Identify technical gaps and help upskill the team

3. Client Communication & Escalation Handling

● Participate in client discussions and technical solutioning calls

● Translate business requirements into actionable technical tasks

● Handle technical escalations and delivery concerns proactively

● Provide regular project updates and technical clarity to stakeholders

4. Process & Delivery Management

● Ensure smooth coordination between:

○ Design

○ Development

○ QA

○ Deployment

● Improve deployment processes, code quality, and documentation practices

● Maintain visibility into project status, blockers, and timelines

Required Technical Skills

Strong Working Knowledge Of

Full Stack Development

● MERN Stack (MongoDB, Express.js, React.js, Node.js)

● TypeScript

● REST APIs & Third-Party Integrations

Backend & System Design

● Python

● RabbitMQ

● Kafka

● Redis / Caching concepts

● API architecture & optimization

Mobile Development

● React Native / Flutter basics

● Mobile app deployment understanding

● Firebase integrations

Cloud & DevOps

● AWS Deployment & Infrastructure

● Docker

● Kubernetes

● CI/CD concepts

● Nginx

● CloudFront

Database Management

● MongoDB

● MySQL

● PostgreSQL

Version Control & Collaboration

● Git

● GitHub

AI & Automation

● AI Agents / AI workflow understanding

● Prompt engineering basics

● AI API integrations

SEO & Analytics

● Google Search Console

● Technical SEO understanding

● Website performance optimization

Additional Preferred Skills

● Performance optimization

● Scalability understanding

● Deployment troubleshooting

● Headless CMS exposure

● API security best practices

Required Soft Skills

The candidate should:

● Be highly ownership-driven

● Be proactive in problem-solving

● Communicate clearly with clients and internal teams

● Be comfortable handling pressure and escalations

● Have strong coordination and prioritization skills

We are looking for someone who:

● Has strong hands-on technical exposure

● Can guide junior and mid-level developers

● Understands both engineering and delivery

● Can bridge technical and business conversations

● Is eager to build scalable systems and teams

Success Metrics Within the first 3–6 months, the candidate should be able to:

● Improve project delivery visibility and coordination

● Reduce technical escalations

● Improve deployment and debugging efficiency

● Guide the team on modern engineering practices

● Improve overall project quality and stability

Why Join Us

● Opportunity to work across web, app, AI, and scalable digital platforms

● High ownership role with visibility across projects

● Opportunity to shape engineering processes and team growth

● Exposure to diverse product and client ecosystems

Role Overview

We are looking for a sharp, relationship-driven Key Account Manager to own and grow our most valuable client partnerships. You will be the single point of accountability for a portfolio of key accounts — driving renewals, upsells, and ensuring clients extract maximum value from Superbot’s AI communication stack. This role sits at the intersection of sales, product, and delivery — you’ll need commercial instincts paired with enough technical fluency to consult on bot strategy and deployment outcomes.

Key Responsibilities

• Own end-to-end relationship management for a portfolio of 15–25 key accounts, serving as the primary point of contact for CXOs, IT heads, and department leads.
• Drive revenue growth through renewals, upsells, cross-sells, and expansion into new use cases (voice bots, WhatsApp bots, chat widgets, outbound campaigns).
• Conduct regular business reviews (QBRs) with clients, presenting ROI metrics, usage analytics, and actionable recommendations to deepen platform adoption.
• Collaborate with the Prompt Engineering and Bot Deployment teams to ensure client bots are optimised for conversion, CSAT, and operational goals.
• Act as the voice of the customer internally — channel feedback to Product, Engineering, and Leadership to shape roadmap priorities.
• Identify at-risk accounts early, build and execute retention playbooks, and maintain a net revenue retention rate above target.
• Support pre-sales efforts for strategic prospects by contributing to solution design, demos, and proposal narratives.
• Maintain accurate pipeline, forecast, and account health data in CRM (HubSpot/Salesforce).
• Stay current on competitive landscape, industry trends in conversational AI, and regulatory shifts relevant to client verticals.

Requirements

• Minimum 1 year of experience in Key Account Management, Client Success, or Sales in a SaaS / AI / CPaaS / EdTech environment.
• Strong commercial acumen — comfortable with P&L conversations, pricing negotiations, and contract structuring.
• Excellent communication skills in English and Hindi; ability to engage confidently with senior stakeholders.
• Familiarity with AI/ML concepts, chatbot/voicebot platforms, or CPaaS ecosystems (Twilio, Gupshup, Tata Tele, etc.) is a strong plus.
• Hands-on experience with CRM tools (HubSpot, Salesforce) and comfort with data-driven account planning.
• Self-starter who thrives in a fast-paced, evolving product environment and can context-switch across verticals.

Job Title: Pre-Sales Consultant

Department: Sales

Location: Jaipur, Rajasthan (Full-time, in-office with demo travel)

Employment Type: Full-Time, Permanent

Experience Required: 2–4 Years

Open Positions: 1

Role Summary

We are looking for a skilled Pre-Sales Consultant to support our growing sales pipeline by delivering impactful product demonstrations and handling technical engagements. The candidate will play a critical role in driving technical wins during the sales cycle, with deep expertise in our products docEdge and bpmEdge.

Key Responsibilities

• Deliver compelling product demonstrations to C-suite executives and IT stakeholders
• Build and maintain demo environments with industry-specific configurations
• Respond to RFPs and technical queries within defined timelines (≤ 3 working days)
• Create high-quality proposal documents and solution architectures
• Conduct Proof of Concepts (POCs) for enterprise clients
• Support Account Executives in handling technical objections
• Develop and maintain demo scripts across industries (NBFC, Manufacturing, Healthcare)
• Provide structured feedback to the Engineering team based on client interactions

Must-Have Skills

• 2–4 years of experience in Pre-Sales or Solution Consulting (B2B Software/SaaS)
• Hands-on experience in delivering product demos independently
• Strong ability to translate business problems into technical solutions
• Excellent presentation and proposal-writing skills
• Solid technical understanding of APIs, workflows, and cloud deployments

Good-to-Have Skills

• Experience with DMS/BPM tools such as OpenText, M-Files, Pega, Appian, etc.
• Domain knowledge in NBFC or Banking sector
• AWS or other cloud certifications

Key Performance Indicators (KPIs)

• Demo-to-SQL Conversion Rate ≥ 60%
• RFP Response Time ≤ 3 Days
• POC Delivery Timeline ≤ 15 Days
• Development of demo scripts for at least 5 industries

Assessment Process

• HR Screening
• Live Demo Presentation
• Technical Round
• Final Round with MD

)

Incentives

• Fixed compensation role
• Additional commission applicable on closed deals in coordination with SSC/AE

About Us: We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that

wants its clients to always expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Why Moshi Moshi? The learning curve at Moshi Moshi is very high when compared to the industry average and that's primarily because you get to work with Companies / Brand managers / Marketers of different sizes and thought processes who push you to think better and faster. So, hop on to the ride we dearly call Moshi Moshi and let's Say hello to the world.

PS:- We are also very close to a lot of food joints and breweries, so in case your manager/boss gives you a lot of work or is Expecting the Extra, you can quickly grab a recharge and continue with your everyday

life struggles. We can't do much about the manager!

Job Role: Video Lead

Experience Level: 5+ years

Location: Bangalore, Onsite

Job Description: We are looking for someone with previous social media reels edit/ creation experience who holds an experience of 5 Years plus.

Responsibilities:-

● Creation of Social media posts, reels, etc .

● Edit videotapes, insert music, dialogue, and sound effects, and arrange films into sequences.

● Correct errors, using editing equipment.

● Must know motion graphics.

● Minimum 8-10 edits in a day.

● Client interaction and team handling is a must.

● Should be a master in Adobe After Effects, Photoshop, Illustrator and Adobe Premiere Pro.

We are looking for a senior product design lead who can not only get hands on with business, analytics, UX and visual, but comes with great client handling, communication, team management and leadership skills.

Energetic, self-motivated, driven and ready to take on key responsibilities on the product and the business side.

Not a relaxed job. Will be hectic and would need someone who constantly has his/her eye on the ball.

Job includes directing a product, leading a design team and also owning parts of the UX design. Major role in visual design both on the product side and on the marketing and brand front.

Job Type: Full-time (Work from Office)

Experience: Fresher to 3 years

🔹 Job Responsibilities

● Generate leads through cold calling, networking, and online platforms ● Identify and connect with potential clients and decision-makers

● Pitch company services and build strong client relationships

● Manage sales pipeline and follow up with prospects

● Achieve lead generation and sales targets

● Maintain regular outbound activity (calls, emails, LinkedIn outreach)

● Coordinate with internal teams for smooth client onboarding

● Contribute to business growth by exploring new opportunities

🔹 Required Skills

● Strong communication and interpersonal skills

● Basic understanding of sales and business development

● Confidence in cold calling and client interaction

● Self-motivated and target-oriented mindset

● Ability to work in a fast-paced environment

🔹 Preferred Skills

● Knowledge of B2B / IT services sales

● Familiarity with CRM tools and sales pipeline management

● Experience in lead generation or outbound sales (for experienced candidates)

🔹 Eligibility

● BBA / MBA / BE / B.Tech (Freshers can apply)

● Freshers and experienced candidates (up to 3 years) can apply

🔹Interview Process:– HR Round and Final Round

Job Title: Senior Manager – Jewellers Block Insurance (Sales)

Industry: Insurance Broking

Location: Mumbai Experience: 4–10 Years (Relevant Experience in Jewellers Block insurance is Mandatory)

Role Overview

We are seeking to onboard a seasoned professional with strong domain expertise in *Jewellers Block Insurance*, with a primary focus on *business development and client acquisition within the jewellery and bullion segment. The role involves driving revenue growth by acquiring and managing high-value clients, while also supporting *risk assessment, policy structuring, and claims advisory. The ideal candidate should possess a balanced understanding of both *sales strategy and technical insurance aspects, enabling effective engagement with jewellers, wholesalers, manufacturers, and trade associations.

Key Responsibilities

1. Business Development & Sales

• Drive acquisition of new clients within the jewelry ecosystem, including retail jewelers, wholesalers, manufacturers, and exporters.

• Develop and execute targeted sales strategies for Jewellers Block Insurance products.

• Identify cross-selling and up-selling opportunities, including allied covers such as fidelity guarantee and liability insurance. • Build strong networks within jewellery markets, trade bodies, and associations.

2. Client Advisory & Relationship Management

• Act as a trusted advisor to clients by understanding their business model and associated risks.

• Provide end-to-end guidance on appropriate insurance coverage, exclusions, and policy structuring.

• Maintain long-term relationships with key clients, ensuring high retention and repeat business.

3. Policy Structuring & Placement Support

• Collaborate with underwriting teams and insurers to structure customised Jewellers Block policies, including: o Stock coverage (on premises, exhibitions, and transit) o Transit risks (including Angadia and courier movements)

• Engage with insurers such as New India Assurance Company Limited, IFFCO Tokio General Insurance Company Limited, and SBI General Insurance Company Limited for quotations and policy issuance. 4. Risk Understanding & Client Support

• Conduct preliminary risk assessments and coordinate detailed risk inspections where required.

• Guide clients on improving security standards (vaults, surveillance, alarms) to enhance insurability and pricing. 5. Claims Support & Coordination

• Assist clients during claims by ensuring timely intimation and documentation.

• Coordinate with surveyors and insurers for smooth claim processing and settlement.

• Provide advisory on claim documentation, including inventory reconciliation and valuation.

Key Requirements

• Proven experience in sales of Jewellers' Block Insurance or similar high-value insurance products

• Strong understanding of: o Policy structures, inclusions, and exclusions o Transit coverage mechanisms (Angadia, courier, personal carriage) o Fidelity Guarantee and Third-Party Liability extensions o Concepts such as “mysterious loss” and stock valuation

• A strong network within jewellery markets (Zaveri Bazaar, bullion traders, etc.) will be a significant advantage.

Educational Qualification

• Graduate in Commerce / Finance / Business Administration

• Insurance certifications (III / IRDAI) will be an added advantage.

Key Competencies

• Strong sales acumen and negotiation skills

• Client relationship and stakeholder management

• Commercial awareness and revenue orientation

• Ability to handle high-value and sensitive client portfolios

Performance Metrics (KPIs)

• New business premium generated

• Client acquisition and retention ratio

• Cross-sell / up-sell conversion rate

• Client satisfaction and claim support efficiency

Regards,

Radhika Sharma

HR Manager,

Estabizz Fintech Private Limited

We are seeking a result-driven Business Development Manager (BDM) with experience in Staff Augmentation / IT Services Sales. The ideal candidate should be confident, target-oriented, and capable of handling the end-to-end sales cycle, from lead generation to project closure.

🎯 Key Responsibilities

• Identify and generate new business opportunities through various channels
• Handle end-to-end sales process (lead generation → client communication → deal closure)
• Work on platforms like Upwork & Freelancer to acquire clients
• Build and maintain strong relationships with clients
• Understand client requirements and propose suitable solutions
• Collaborate with technical teams for project execution
• Achieve monthly & quarterly sales targets
• Maintain sales reports and pipeline updates

✅ Required Skills & Qualifications

• Minimum 2+ years of experience in Business Development
• Experience in Staff Augmentation / IT Sales
• Strong knowledge of freelancing platforms (Upwork, Freelancer)
• Excellent communication & negotiation skills
• Proven track record of target achievement
• Ability to handle multiple clients and projects simultaneously
• Self-motivated, confident, and result-oriented

🌟 Preferred Skills

• Understanding of web & mobile app development services
• Strong client-handling and presentation skills
• Ability to work in a fast-paced environment

🎁 What We Offer

• Growth opportunities
• Performance-based incentives
• Supportive team environment
• Learning & development opportunities

We are seeking a result-driven Business Development Manager (BDM) with experience in Staff Augmentation / IT Services Sales. The ideal candidate should be confident, target-oriented, and capable of handling the end-to-end sales cycle, from lead generation to project closure.

🎯 Key Responsibilities

• Identify and generate new business opportunities through various channels
• Handle end-to-end sales process (lead generation → client communication → deal closure)
• Work on platforms like Upwork & Freelancer to acquire clients
• Build and maintain strong relationships with clients
• Understand client requirements and propose suitable solutions
• Collaborate with technical teams for project execution
• Achieve monthly & quarterly sales targets
• Maintain sales reports and pipeline updates

✅ Required Skills & Qualifications

• Minimum 2+ years of experience in Business Development
• Experience in Staff Augmentation / IT Sales
• Strong knowledge of freelancing platforms (Upwork, Freelancer)
• Excellent communication & negotiation skills
• Proven track record of target achievement
• Ability to handle multiple clients and projects simultaneously
• Self-motivated, confident, and result-oriented

🌟 Preferred Skills

• Understanding of web & mobile app development services
• Strong client-handling and presentation skills
• Ability to work in a fast-paced environment

🎁 What We Offer

• Growth opportunities
• Performance-based incentives
• Supportive team environment
• Learning & development opportunities

Job Title: Business Development - Market Research Associate

Location: Trichy, Tamil Nadu

Shift: US Night Shift (06.30PM - 03.30 AM IST)

Experience: 0.6 months - 1 Year (Fresher's are also welcome)

Job Overview:

Arthur Grand Technologies is looking for a motivated Business Development Market Research Analyst to support lead generation and client acquisition for the US IT Staffing market. The ideal candidate will conduct market research, analyze competitors, identify potential clients, and generate leads to support business growth.

Key Responsibilities:

• Conduct market research to identify companies hiring IT professionals in the US market.
• Perform competitor analysis to understand other IT staffing companies, their services, and client engagement strategies.
• Generate business leads for US IT staffing and recruitment services.
• Identify and build a database of target clients, HR contacts, and hiring managers.
• Acquire new clients through cold calls, email campaigns, and LinkedIn outreach.
• Build and maintain strong client relationships.
• Qualify client requirements and coordinate with the internal recruitment team for candidate submissions.
• Maintain accurate CRM records and track the sales pipeline.
• Support business growth by achieving lead generation and sales targets.

Required Skills:

• 0.6 - 1 years of experience in market research or a related field (e.g., sales, product management).
• Strong understanding of consumer insights, market intelligence, and competitive analysis principles.
• Excellent communication skills for presenting complex data insights to non-technical stakeholders.
• Ability to work independently as well as part of a team; strong project management skills required.
• Minimum 1+ year experience in US IT Recruitment Sales / Business Development / Lead Generation / International Sales.
• Strong communication and negotiation skills.
• Knowledge of US IT staffing market and hiring process is an advantage.
• Experience in market research and competitor analysis.
• Familiarity with LinkedIn, CRM tools, and online research tools.
• Ability to work in US Night Shift (06:30 PM 03:30 AM IST).

What We Offer:

• Competitive salary
• Exposure to global clients and international markets
• Career growth opportunities in a technology-driven organization
• Rewards & Recognition programs
• Team outings, free food, and supportive work culture

About us:

IndieFolio is rethinking the traditional creative agency model by allowing leading brands to assemble custom creative teams, delivering world-class quality. We connect top brands with India's finest creative talent in design, video, and content, leveraging advanced technology and industry expertise to streamline the process. Our curated network of professionals, combined with a data-driven approach, ensures exceptional results and unmatched efficiency. With a proven track record and a commitment to innovation, IndieFolio is transforming how businesses access and collaborate with top-tier creative talent. We are scaling our team and operations, seeking independent, responsible, and accountable individuals to join our dynamic team.

About the role:

As an Account Executive, you will work closely with the Key Account Manager to support client relationships, manage project execution, and ensure smooth day-to-day coordination across accounts. This role is ideal for someone who wants to learn how strong accounts are built and managed from the ground up. You will get exposure to large client accounts while also gradually taking responsibility for smaller projects and selected client interactions over time. If you are someone who enjoys working with people, solving problems, and learning by doing, this role will give you broad exposure and a strong foundation in account management.

Responsibilities:

• Account & Project Support: Support the Account Manager in managing ongoing client accounts and projects while helping drive smooth communication, timely follow-ups, and strong execution across teams and stakeholders.
• Client Coordination: Assist in building strong client relationships through timely communication, responsiveness, and attention to detail while supporting client calls, requirement gathering, follow-ups, and status updates across projects.
• Talent Coordination & Quality Support: Help identify and coordinate the right creative talent for different project needs while learning how talent is evaluated based on quality, fit, availability, and budget.
• Proposal Building, Pricing & Commercial Exposure: Assist in creating proposals, scopes, and project plans for client requirements while working closely with the team to understand how pricing decisions are made and how projects are scoped commercially.
• Reporting & Operations: Track project progress, maintain account updates, and help keep documentation organized across proposals, timelines, deliverables, and key account updates.

Requirements

• 1-2 years of experience in account management, client servicing, project coordination, operations, or a similar role.
• Strong communication and coordination skills.
• Highly organized, detail-oriented, and dependable.
• Eagerness to learn client management, project execution, pricing, and talent coordination.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Ownership mindset with a willingness to take initiative.

Why Join Us?

• Work with Leading Brands: Get exposure to some of the biggest brands in India and learn how high-quality creative projects are managed at scale.
• Learn the Business Hands-On: Work closely with experienced account leaders and learn the fundamentals of client servicing, project management, pricing, proposals, and talent coordination.
• Grow with Responsibility: Start by supporting core account functions and gradually take on more responsibility as your confidence and capability grow.
• Vibrant & Collaborative Community: Connect with a passionate team of creative thinkers and innovators who share your dedication to excellence and making a difference.
• High-Trust Environment: Be part of a team that values initiative, accountability, and strong execution.
• Remote-First Flexibility: Work in a setup that gives you autonomy while staying closely connected to a collaborative team.

30–60–90 Day Plan

First 30 Days – Understand the Business

• Learn IndieFolio’s business model, services, clients, and internal workflows.
• Understand how projects are scoped, talent is selected, and accounts are managed.
• Get familiar with tools, reporting formats, and communication processes.

Days 31–60 – Shadow & Support Closely

• Work closely with the Account Manager across active projects and client accounts.
• Start contributing to client coordination, follow-ups, proposals, and internal execution.
• Build context on pricing, talent decisions, and project workflows through day-to-day exposure.

Days 61–90 – Start Implementing on Smaller Pieces

• Begin taking ownership of smaller tasks and project components with guidance.
• Support selected client interactions, project coordination, and execution responsibilities more independently.
• Show strong reliability, responsiveness, and judgment in day-to-day account support

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL,

Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a

company.

Job Role: Social Media Account Manager

Experience Level: 2+ years in Agency set-up

Location: Bangalore, On-site

Job Overview:

We are seeking an experienced and strategic-minded Social Media Account Manager for our client-based social media team. This role requires a dynamic individual who can execute effective

social media campaigns giving great results that meet with client’s objectives, foster a cohesive team environment, and cultivate strong client relationships. The ideal candidate should possess a deep

understanding of social media dynamics, a proven track record in team leadership, and exceptional communication skills.

Job Description:

● Create campaign strategies and monitor the execution to achieve the brand objectives.

● Manage social handles of the brand, like Instagram, Facebook, LinkedIn, X etc.

● Develop, implement and manage a brand's social media strategy on a monthly basis.

● In-depth knowledge of social media marketing, market trends, integration of online with

offline marketing and reporting.

● Measure the success of every social media campaign, as per required metrics.

● Work with copywriters and designers to ensure content is well-suited and appealing to the

defined target group for respective brands.

● Communicate with industry professionals and 3rd party vendors if and when required.

● Provide constructive feedback to the team(copy & design) to achieve desired results.

Requirements:

● Bachelor's degree in Marketing, Communications, or a related field (Master's degree

preferred).

● 2+ years of proven experience in social media management within a client-based agency or

related environment.

● Demonstrated success in devising and executing impactful social media strategies for a

variety of clients.

● Excellent written and verbal communication skills, capable of conveying ideas clearly to both

internal teams and clients.

● Profound understanding of social media platforms, algorithms, content formats, and best

practices.

● Proven track record of generating exceptional results via integrated marketing strategies

(online + offline).

 IT Business Development Executive (BDE)

📍 Location: Ahmedabad - Onsite

🧑‍💼 Experience: Fresher to 5 Years

🚀 Job Overview

We are looking for a dynamic and result-driven IT Business Development Executive (BDE) to join our growing team. The ideal candidate will be responsible for identifying new business opportunities, building client relationships, and driving revenue growth in the IT services domain.

🎯 Key Responsibilities

• Identify and generate new business opportunities through online platforms, networking, and outbound outreach
• Handle lead generation via LinkedIn, Upwork, Freelancer, and other platforms
• Understand client requirements and propose suitable IT solutions/services
• Manage the end-to-end sales cycle from lead generation to closure
• Build and maintain strong client relationships
• Prepare and deliver presentations, proposals, and negotiations
• Collaborate with technical teams to ensure smooth project execution
• Achieve monthly/quarterly sales targets

🧠 Required Skills

• Strong communication and interpersonal skills
• Basic understanding of IT services (Web, Mobile Apps, AI/ML, Software Development)
• Knowledge of B2B sales and business development
• Familiarity with platforms like Upwork, LinkedIn, Fiverr is a plus
• Negotiation and closing skills
• Self-motivated and target-oriented

🎓 Eligibility

• Bachelor’s degree in Business, IT, Marketing, or related field
• Freshers with strong communication skills can apply
• Prior experience in IT sales/business development is preferred (0–5 years)

🌟 Good to Have

• Experience in international client handling
• Understanding of proposal writing & bidding
• CRM tools knowledge

💰 Perks & Benefits

• Competitive salary
• Career growth opportunities
• Learning & development support
• Friendly and collaborative work environment 

Experience: 2–4 Years (Mandatory)

Location: Bangalore

Work Mode: Work from Office

Working Days: Monday to Friday

We are looking for an IT Presales professional who can work closely with clients and take ownership of opportunities from initial discussions through to closure.

Key Responsibilities:

• Engage with clients to understand business requirements
• Work on RFP / RFQ / RFI and prepare proposals
• Collaborate with sales and technical teams for solutioning
• Conduct client discussions, demos, and presentations
• Support pricing, estimation, and deal closure

Required Skills:

• 2–4 years of experience in IT Presales or Technical Presales
• Strong understanding of solutioning and client interaction
• Experience in proposal creation and documentation
• Basic technical knowledge (Java / APIs / Cloud is an added advantage)
• Good communication and stakeholder management skills 

• Planning, scheduling & coordinating appointments & meetings, providing

reminders, maintaining & updating diary of daily commitments & weekly

calendar on a proactive basis.

• Interacting with & rendering assistance to select HNI & VIP customers,

coordinating certain critical Outdoor Catering & Party Orders, VIP

reservations, etc.

• Receiving calls, taking messages, screening & prioritizing calls & mails.

• Taking down dictations & appropriately drafting data points &

correspondences, proactively responding to queries received through

calls/mails based on feedback & preferences conveyed by the Managing

Director.

• Preparing, editing & compiling agendas, minutes, correspondences &

presentations.

• Organizing & maintaining files, documents as well as other office records,

both offline & online, preserving & safeguarding confidential data &

documents in an efficient manner.

• Making travel arrangements (ticketing, hotel reservations, etc.) on behalf of

the Managing Director & other senior executives, coordinating with outstation

visitors & proactively looking after their boarding & lodging arrangements,

based on preferences conveyed by the Managing Director.

• Undertaking primary as well as secondary research & accordingly, developing

briefs, reports & presentations as per pre-determined timelines.

• Proactively observing & recording various discussions/conversations

undertaken by the Managing Director from time to time & accordingly, framing

action plans.

• Managing communication pertaining to projects, new launches as well as

other such expansion & diversification undertakings that directly come under

the purview of the Managing Director.

• Imparting induction & training to select employees hired for functions that are

directly or indirectly associated to those of the Managing Director’s office.

• Coordinating with outstations suppliers & vendors (China, Italy, etc.)

quotations, purchase orders, purchase/ delivery payments.

• Responding to various inquiries - internal as well as external, acting as a point

of contact between the Managing Director & other employees, tracking the

work plan allocated to certain employees by the Managing Director &

monitoring timelines with regard to the same.

• Organizing & maintaining files, documents as well as other office records,

both offline & online, preserving & safeguarding confidential data &

documents in an efficient manner.

• Negotiating with various suppliers, vendors & contractors, receiving

competitive quotations, making comparisons, making purchases of materials

& supplies based on feedback received from the Managing Director.

• Spearheading all coordination pertaining to maintenance, upkeep & repair of

corporate as well as outlet & store infrastructure (on a case to case basis), as

per directions & preferences issued by the Managing Director from time to

time.

• Undertaking primary as well as secondary research & accordingly, developing

briefs, reports & presentations as per pre-determined timelines.

• Proactively observing & recording various discussions/conversations

undertaken by the Managing Director from time to time & accordingly, framing

action plans.

• EA has to work for 09 hours in a day according to the assigned shift.

• C/off will be availed in case EA has worked on his/her week off for the said

week. It should avail within thirty days and it should not be clubbed with

weekly off.

• EA will get only one weekly off once in a week, it may be any one day in a

week (Monday to Sunday).

• Management has reserved all the rights to take decision time to time if

required.

Role & responsibilities

• Manage a portfolio of restaurant clients, ensuring revenue stability and churn reduction.
• Serve as the main liaison between our firm and online food ordering platforms.
• Collaborate with clients to enhance their performance on online platforms, driving business growth while protecting profitability.
• Develop operational frameworks, create business analysis reports, conduct data analysis, and streamline processes.
• Lead strategic initiatives for client retention, fostering strong client relationships and effective account management.
• Represent the company in client interactions, embodying our values and mission.
• Convert leads into long-term business partnerships with a strategic, client-focused approach.

Preferred candidate profile

• Proficient in Google Suite and Excel.
• Strong command of written and spoken English.
• Experienced with various online tools for process optimisation.
• Skilled in managing time-sensitive projects and balancing multiple tasks.
• Exceptional verbal and written communication skills in English for client interactions.
• Charismatic and persuasive, enhancing the company's image.
• Adept at making data-driven decisions and turning insights into actionable steps.
• Forward-thinking, with the ability to anticipate challenges and opportunities.
• Effective multitasker, capable of handling multiple assignments with ease.
• Passionate about data, with a focus on problem-solving and decision-making through thorough data analysis.

Perks and benefits

• Join an early-stage startup with a focus on creating value rather than just valuations, enjoy free snacks and beverages, work directly with the founder as part of the founding team, and build meaningful relationships with key stakeholders in prominent restaurants across the country.

Pay:

₹500,000.00 - ₹700,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Provident Fund
• Work from home

Generate leads through various channels such as cold calling, email campaigns, networking, and online platforms.

Identify and develop new business opportunities in the B2B segment.

Interact with potential clients to understand their requirements and present suitable engineering service solutions.

Manage the complete sales cycle from lead generation to deal closure.

Build and maintain strong relationships with clients for repeat business and referrals.

Prepare proposals, presentations, and commercial negotiations.

Coordinate with internal teams to ensure timely delivery of services as per client expectations.

Maintain accurate records of sales activities and client interactions in CRM systems.

Role Summary

The Service Delivery & Change Manager is responsible for ensuring smooth day-to-day support operations, structured execution of change requests, and controlled production releases across client accounts and internal systems. This is a hybrid role requiring a mix of delivery management, technical coordination, stakeholder communication, and operational discipline.

Key Responsibilities

• Oversee day-to-day production support activities across projects or client accounts
• Manage incidents, service requests, and operational issues to ensure timely resolution and SLA compliance
• Coordinate with internal technical teams for troubleshooting, escalation, and closure of support cases
• Maintain support records, trackers, and operational documentation
• Support business users with system-related requests, user access coordination, and issue follow-up where needed
• Manage the complete lifecycle of change requests from requirement gathering to closure
• Coordinate with business stakeholders, clients, and technical teams to define scope, effort, timelines, and priorities
• Ensure proper approvals, documentation, planning, testing, deployment readiness, and closure of all changes
• Coordinate production deployments involving application and database changes
• Support release planning, deployment communication, release notes, and post-release follow-up
• Act as the primary coordination point between clients, business teams, and delivery teams
• Lead or support review meetings, status calls, follow-ups, and issue discussions
• Provide regular updates on support status, change progress, risks, and delivery timelines
• Ensure adherence to internal processes, governance standards, and audit requirements
• Support compliance-related activities, reporting needs, and documentation for management or client review
• Prepare weekly and monthly reports covering incidents, support activities, change requests, deployment status, and team utilization
• Track open items, pending approvals, delivery risks, and recurring support trends
• Support management with structured data for invoicing inputs, audit preparation, and operational analysis
• Contribute to process improvements that strengthen service quality, delivery control, and communication flow
• Manage resource planning, team allocation, leave schedules, and backup coverage to ensure smooth delivery continuity.
• Support onboarding, knowledge transfer, and internal coordination for smooth service continuity
• Identify, support, and help drive AI-led initiatives that improve operational efficiency, service quality, reporting, or delivery processes

Required Skills / Knowledge

• Strong experience in application support, service delivery, change management, or technical project coordination
• Good understanding of incident management, service request handling, and change control processes
• Experience in production release coordination and deployment planning
• Strong stakeholder management and client communication skills
• Ability to work across business, technical, and operational teams
• Strong reporting, documentation, and follow-up discipline
• Familiarity with ticketing tools, release processes, and enterprise support environments
• Good analytical and problem-solving skills
• Ability to manage multiple priorities in a structured and calm manner
• Working knowledge of Java-based enterprise applications, including Spring Framework and Hibernate
• Familiarity with cloud platforms such as AWS
• Basic working knowledge of Linux environments
• Understanding of CI/CD tools and version control platforms such as Jenkins, GitHub, and Bitbucket
• Ability to coordinate effectively with development and DevOps teams on application changes, deployments, and environment-related issues
• Strong interest in emerging technologies and willingness to contribute to AI initiatives within the organization

Preferred Qualifications

• Bachelor’s degree in Engineering, IT, Computer Science, or related field
• 5+ years of relevant experience in service delivery, application support, or technical project management
• Experience in client-facing delivery environments
• Exposure to audit, compliance, or governance-heavy projects is an advantage
• Experience in the Energy sector and/or Ecommerce will be an added advantage

Sales Coordinator

Job Description:

We are looking for a Sales Coordinator to support sales operations, client communication, follow-ups, and documentation activities.

Key Responsibilities:

• Prepare quotations, proposals, contracts, and presentations
• Handle client communication and follow-ups
• Maintain sales records, client database, and CRM
• Coordinate with internal teams for smooth sales operations
• Support the sales team with documentation and reporting

Eligibility:

• Any Degree
• Freshers / 1 year experience can apply

Preferred Skills:

• Good communication and coordination skills
• Basic understanding of sales process
• MS Office knowledge
• Willingness to learn and grow

About Certa

Certa is a leading innovator in the no-code SaaS workflow space, powering the full lifecycle for suppliers, partners, and third parties. From onboarding and risk assessment to contract management and ongoing monitoring, Certa enables businesses with automation, collaborative workflows, and continuously updated insights. Join us in our mission to revolutionize third-party management!

What You'll Do

• Partner closely with Customer Success Managers to understand client workflows, identify quality gaps, and ensure smooth solution delivery.
• Design, implement, and execute both manual and automated tests for client-facing workflows across our web platform.
• Write robust and maintainable test scripts using Python (Selenium) to validate workflows, integrations, and configurations.
• Own test planning for client-specific features, including writing clear test cases and sanity scenarios — even in the absence of detailed specs.
• Collaborate with Product, Engineering, and Customer Success teams to reproduce client-reported issues, root-cause them, and verify fixes.
• Lead or contribute to exploratory testing, regression cycles, and release validations before client rollouts.
• Proactively identify gaps, edge cases, and risks in client implementations and communicate them effectively to stakeholders.
• Act as a client-facing QA representative during solution validation, ensuring confidence in delivery and post-deployment success.

What We're Looking For

• 3–5 years of experience in Software QA (manual + automation), ideally with exposure to client-facing or Customer Success workflows.
• Strong understanding of core QA principles (priority vs. severity, regression vs. sanity, risk-based testing).
• Hands-on experience writing automation test scripts with Python (Selenium).
• Experience with modern automation frameworks (Playwright + TypeScript or equivalent) is a strong plus.
• Familiarity with SaaS workflows, integrations, or APIs (JSON, REST, etc.).
• Excellent communication skills — able to interface directly with clients, translate feedback into testable requirements, and clearly articulate risks/solutions.
• Proactive, curious, and comfortable navigating ambiguity when working on client-specific use cases.

Good to Have

• Previous experience in a Customer Success, Professional Services, or client-facing QA role.
• Experience with CI/CD pipelines, BDD/TDD frameworks, and test data management.
• Knowledge of security testing, performance testing, or accessibility testing.
• Familiarity with no-code platforms or workflow automation tools.

Perks

• Best-in-class compensation
• Fully remote work
• Flexible schedules
• Engineering-first, high-ownership culture
• Massive learning and growth opportunities
• Paid vacation, comprehensive health coverage, maternity leave
• Yearly offsite, quarterly hacker house
• Workstation setup allowance
• Latest tech tools and hardware
• A collaborative and high-trust team environment

Job Description – CEO & Principal Officer

Position: Chief Executive Officer & Principal Officer

Industry: Insurance Broking

Location: Mumbai

Experience: 10–20+ years in the Insurance Sector

Role Overview

We are seeking a dynamic and experienced professional to join as chief executive officer & principal officer. The role will be responsible for leading the organization’s strategic direction, managing regulatory compliance with IRDAI, driving business growth, and establishing strong market relationships.

Key Responsibilities

Regulatory Compliance & Licensing

• Serve as the principal officer in accordance with IRDAI regulations.
• Lead and manage the IRDAI insurance broking license application process.
• Ensure full compliance with regulatory requirements, policies, and reporting obligations.
• Liaise with regulators and ensure adherence to governance and compliance frameworks.

Business Development & Market Expansion

• Drive business growth across corporate, SME, and commercial insurance segments.
• Build and maintain strong relationships with insurers, corporate clients, and strategic partners.
• Identify new market opportunities and expand the company’s client portfolio.
• Develop innovative insurance solutions to meet evolving client needs.

Client Advisory & Risk Management

• Provide expert advisory services in corporate, SME, marine, and fire insurance.
• Design customized risk management and insurance programs for clients.
• Ensure high standards of client service and long-term client retention.

Operational Leadership

• Establish operational frameworks and oversee day-to-day broking operations.
• Recruit, mentor, and lead a high-performing insurance broking team.
• Implement efficient processes, systems, and performance monitoring mechanisms.

Strategic Leadership

• Develop and execute long-term growth strategies aligned with business objectives.
• Strengthen the company’s market presence and competitive positioning.
• Drive innovation, operational excellence, and sustainable business growth.

Key Requirements

• 10–20+ years of experience in the insurance or insurance broking industry.
• Strong understanding of IRDAI regulations and insurance broking compliance.
• Proven track record in business development and leadership roles.
• Expertise in corporate insurance, risk advisory, and market development.
• Excellent leadership, negotiation, and relationship management skills.

Joining Timeline: Within 3 months

Compensation: Salary will commence upon approval of the candidate’s profile and in-principal approval of the broking license by IRDAI.

Regards,

Radhika Sharma

HR Manager

Estabizz fintech private limited

About E2M:

E2M Solutions works as a trusted white-label partner for digital agencies. We support agencies with consistent and reliable delivery through services such as website design, web development, eCommerce, SEO, AI SEO, PPC, AI automation, and content writing .Founded on strong business ethics, we are an equal opportunity organization powered by 300+ experienced professionals, partnering with 400+ digital agencies across the US, UK, Canada, Europe, and Australia. At E2M, we value ownership, consistency, and people who are committed to doing meaningful work and growing together .If you’re someone who dreams big and has the gumption to make them come true, E2M has a place for you.

Role Overview

We are looking for an Associate Client Account Manager who will support client relationship management and ensure smooth delivery of services across assigned accounts.

In this role, you will work closely with senior account managers, internal delivery teams, and agency partners to maintain strong client communication, coordinate execution, and contribute to client satisfaction and retention.

As E2M continues integrating AI-driven solutions into client services, the ideal candidate should also possess a foundational understanding of AI concepts and their application within digital agency workflows.

Key Responsibilities

• Act as a day-to-day point of contact for assigned client accounts under the guidance of senior team members.
• Support client communication to ensure clarity, responsiveness, and a positive overall experience.
• Coordinate with cross functional teams to ensure timely delivery.
• Assist in managing client expectations, timelines, and deliverables.
• Capture client feedback and communicate insights internally.
• Help monitor account health, delivery progress, and service quality.
• Support account retention and identify opportunities for incremental growth.
• Proactively flag risks, delivery challenges, or client concerns.
• Maintain strong professional relationships with clients and internal stakeholders.
• Collaborate cross-functionally to ensure a seamless client journey.
• Participate in discussions around AI-enabled services by understanding basic AI capabilities and communicating value when relevant.

Requirements

• 2–3 years of experience in a digital marketing, creative, or web design/development agency environment.
• Exposure to handling or coordinating digital/web-based projects.
• Good understanding of digital marketing and web technologies (coding not required).
• Basic understanding of Artificial Intelligence (AI) concepts and their role in digital marketing, automation, or client delivery workflows.
• Strong organizational and multitasking abilities.
• Clear, professional, and structured communication skills.
• Ability to build relationships with clients and internal teams.
• Familiarity with project management or collaboration tools (ClickUp, Basecamp, or similar) is a plus.
• Ability to work both independently and collaboratively.
• Exposure to working with Sales, Pre-sales, or Account Management teams is preferred.
• Strong attention to detail and presentation skills.
• Experience working with North American clients or across time zones is an advantage.

What You’ll Gain

• Opportunity to work with global digital agencies.
• Structured learning and mentorship from experienced account managers.
• Exposure to AI-enabled digital service delivery.
• A high-performance environment focused on client success and quality.
• Clear career progression toward Client Account Manager and Senior Client Account Manager roles.

Job Details

- Job Title: Head of Delivery

- Industry: SAAS

- Function: Operations

- Experience Required: 14-18 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery

Criteria:

14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.

Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.

Experience managing global, cross-functional teams across geographies and time zones.

Demonstrated ownership of P n L, budgets, and revenue (services / managed services).

Strong understanding of SaaS delivery models and customer lifecycle management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

Location: Indore

Position: BDE (Fresher) – Online Bidder

Experience: Fresher / 0–1 Year

Type: Full-Time

🎯 Role Overview

We are looking for enthusiastic and result-driven individuals for the role of Business Development Executive (Online Bidder) who can generate leads, interact with clients, and contribute to business growth through online platforms.

✅ Key Responsibilities

• Generate leads through platforms like Upwork, Freelancer, Fiverr, LinkedIn
• Bid on projects and communicate with international clients
• Understand client requirements and share proposals
• Maintain client relationships and follow-ups
• Coordinate with technical team for project discussions
• Achieve monthly targets and business goals

🎯 Requirements

✔ Fluent communication skills (written & verbal)

✔ Basic understanding of IT services (Web/App Development preferred)

✔ Good convincing and negotiation skills

✔ Ability to handle client communication

✔ Self-motivated and target-oriented

✔ Immediate joiners preferred

💡 Preferred Skills

✔ Knowledge of bidding platforms (Upwork, Freelancer, etc.)

✔ Basic knowledge of sales or business development

✔ Confidence in handling international clients

🎓 Eligibility

• Any Graduate / MBA (Marketing preferred)
• Freshers can apply

🎁 Perks & Benefits

• Hands-on experience in international client handling
• Growth opportunities in sales & business development
• Performance-based incentives
• Learning & development environment

What you’ll do:

• 📞 Hunt & connect with schools (calls + meetings)
• 🎯 Pitch like a pro & close deals end-to-end
• 🤝 Build strong relationships with school partners
• 🔄 Drive renewals & generate referrals
• 🌍 Explore new markets and grow our presence

What we’re looking for:

• 💬 Great communication & persuasion skills
• 🔥 Hunger for sales, targets & growth
• 🧠 Smart, proactive & ownership mindset
• 🎓 0–2 yrs experience (EdTech/B2B is a bonus)

To Apply :

Google form Link - https://forms.gle/ugBDn8fRfg8jYztq8

Job description

We are looking for a highly motivated and experienced Business Development Manager to join our team. The ideal candidate will play a key role in identifying new business opportunities, developing strong client relationships, and driving the growth and expansion of our company.

Responsibilities:

• Conduct in-depth market research to identify potential clients and industries for business expansion.
• Develop and implement strategic sales and marketing plans to achieve and exceed company revenue targets.
• Lead generation for Domestic & International sales.
• Proactively prospect and qualify leads through cold calling, email outreach, and industry networking events.
• Lead the preparation of proposals, presentations, and tailored sales pitches for prospective clients.
• Establish and maintain strong client relationships to ensure satisfaction and foster repeat business.
• Track and analyze sales activities, pipeline, and performance metrics using CRM software.
• Stay up-to-date with industry trends, market dynamics, and competitive landscape to refine sales strategies.
• Hands on experience with Staff Augmentation.
• Familiarity with closure processes is a plus.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 4+ years of proven experience in business development, sales, or a related role.
• Strong ability to communicate and effectively present value propositions to potential clients.
• Excellent interpersonal skills with a talent for building rapport and long-term client relationships.
• Superior organizational and time management skills with a focus on detail.
• Results-oriented mindset with a drive to meet and exceed sales goals.
• Proficiency in MS Office and CRM software for managing client interactions and tracking sales metrics.
• Sound knowledge of IT terminologies
• Analyse client requirements and provide appropriate bidding solutions.

Key Responsibilities:

• Assist in planning, scheduling, and executing projects
• Coordinate with internal teams and stakeholders to ensure smooth project flow
• Track project progress and update status reports
• Maintain project documentation, timelines, and records
• Identify risks and escalate issues to the project manager
• Ensure deadlines and quality standards are met
• Organise meetings, prepare agendas, and document minutes
• Monitor resource allocation and utilisation

Required Skills:

• Strong organisational and time management skills
• Excellent communication and interpersonal skills
• Ability to multitask and work under pressure
• Proficiency in MS Office (Excel, Word, PowerPoint)
• Knowledge of project management tools (e.g., Jira, Trello, Asana)
• Problem-solving and analytical thinking

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning