
Job Title: Operations Executive
Location: Kolkata
Job Description:
We are looking for a highly organized and proactive Operations Executive to join our growing team. The ideal candidate will be responsible for managing the backend processes that support smooth day-to-day operations, especially in areas such as travel bookings, billing, chauffeur coordination, and customer support. The role demands a detail-oriented individual with excellent analytical skills and a commitment to accuracy and customer satisfaction.
Key Responsibilities:
1. Operational Support
- Manage and process travel bookings (domestic and international) in coordination with internal teams and third-party vendors.
- Monitor and verify billing records, ensuring all invoices, receipts, and payment details are accurate and aligned with company policies.
- Handle and coordinate chauffeur services, ensuring timely vehicle allocation, schedule adherence, and issue resolution.
2. Customer Interaction
- Respond to customer queries via email and phone in a professional and timely manner.
- Ensure customer satisfaction by providing effective resolutions to complaints, delays, or discrepancies.
- Maintain detailed logs of customer interactions, feedback, and action taken.
3. Data Management & Reporting
- Maintain and update internal databases, spreadsheets, and booking systems to ensure real-time data accuracy.
- Analyze operational data to identify inefficiencies, cost-saving opportunities, and performance trends.
Required Skills:
- Strong numerical and analytical ability; comfort with handling data and making calculations.
- Proficiency in MS Office Suite (Excel – VLOOKUP, Pivot Tables; Word; PowerPoint).
- Excellent communication (verbal and written) in English; additional language proficiency is a plus.
- Ability to handle pressure and multitask efficiently in a fast-paced environment.
- Strong organizational and time-management skills.
- Positive attitude with a problem-solving mindset and the ability to work independently or in a team.
Experience: 0–2 years; prior experience in travel booking, billing, chauffeur services, or back-office operations is highly preferred.
Working Days: 6 days/week
Timing: 11am-9pm

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Team Size: 100 +
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Funding Details: Bijak is backed by well renowned global investors, who have invested across unicorns and have taken companies to IPO globally. Bijak has raised ~$14.5 MN (INR 110 Crores) across two rounds from Sequoia Capital, RTP Global, Omidyar Network, Omnivore Partners, Better Capital, AngelList, and Tempo ventures. Also, recently we raised another ~$20 MN in our Series B Funding.
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Bijak Product: Bijak Product B2B traders, who control 80% of India’s USD 300 Bn Agri value chain, have limited access to technology, information, and credit. Bijak helps these customers/MSMEs discover each other along with the counter party’s rating so that customers can transact with minimal friction by accessing Bijak’s layer of trust & reliability. The suppliers and buyers are not just able to transact or discover each other but are also able to find out meta-data of each other to make a faster & reliable transaction through the application.
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Founding team:
The founders have been entrepreneurs, investment bankers, and venture capitalists across various organisations in the past - J.P.Morgan, Avendus Capital, Rocket Internet, Asia Innovations Group, Transit Capital, ZS Associates, etc. Please find the founder profiles here – Nukul Upadhye, Mahesh Jakhotia, Jitender Bedwal, Daya Rai and Nikhil Tripathi. They have led & run start-ups backed by global funds such as Index Ventures, KPCB, Matrix Partners etc.
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First-principles - Independently being able to formulate a particular problem & coming up with a solution based on first principles thinking
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Grit - Showing resilience & courage during tough times to tackle any mammoth problem
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Native capability - Having a high standard of native capability in their area of expertise
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Humility - We welcome candidates who are grounded and humble with our various stakeholders
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Hunger - Always looking to refine their skill-set, knowledge, and network for the dual betterment of their career and company
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Automation using Appium for Android platforms
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6+ years of Proven experience in defining and operationalization of test automation strategy and frameworks
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Ability to create good acceptance and integration test automation scripts and integrate with Continuous integration and code coverage tools to ensure 80% or higher code coverage.
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Excellent organisation, communication, and interpersonal skills
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