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Operations Executive
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Operations Executive

HR Drivado's profile picture
Posted by HR Drivado
1 - 2 yrs
₹1.9L - ₹4L / yr
Kolkata
Skills
Client Management
Microsoft Excel
Communication Skills
Problem solving

Job Title: Operations Executive


Location: Kolkata


Job Description:

We are looking for a highly organized and proactive Operations Executive to join our growing team. The ideal candidate will be responsible for managing the backend processes that support smooth day-to-day operations, especially in areas such as travel bookings, billing, chauffeur coordination, and customer support. The role demands a detail-oriented individual with excellent analytical skills and a commitment to accuracy and customer satisfaction.


Key Responsibilities:


1. Operational Support

  • Manage and process travel bookings (domestic and international) in coordination with internal teams and third-party vendors.
  • Monitor and verify billing records, ensuring all invoices, receipts, and payment details are accurate and aligned with company policies.
  • Handle and coordinate chauffeur services, ensuring timely vehicle allocation, schedule adherence, and issue resolution.

2. Customer Interaction

  • Respond to customer queries via email and phone in a professional and timely manner.
  • Ensure customer satisfaction by providing effective resolutions to complaints, delays, or discrepancies.
  • Maintain detailed logs of customer interactions, feedback, and action taken.

3. Data Management & Reporting

  • Maintain and update internal databases, spreadsheets, and booking systems to ensure real-time data accuracy.
  • Analyze operational data to identify inefficiencies, cost-saving opportunities, and performance trends.

Required Skills:

  • Strong numerical and analytical ability; comfort with handling data and making calculations.
  • Proficiency in MS Office Suite (Excel – VLOOKUP, Pivot Tables; Word; PowerPoint).
  • Excellent communication (verbal and written) in English; additional language proficiency is a plus.
  • Ability to handle pressure and multitask efficiently in a fast-paced environment.
  • Strong organizational and time-management skills.
  • Positive attitude with a problem-solving mindset and the ability to work independently or in a team.


Experience: 0–2 years; prior experience in travel booking, billing, chauffeur services, or back-office operations is highly preferred.


Working Days: 6 days/week


Timing: 11am-9pm



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About Drivado Transfers Private Limited

Founded :
2016
Type :
Product
Size :
20-100
Stage :
Profitable

About

N/A

Company social profiles

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