
Job Title: Operations Executive
Location: Kolkata
Job Description:
We are looking for a highly organized and proactive Operations Executive to join our growing team. The ideal candidate will be responsible for managing the backend processes that support smooth day-to-day operations, especially in areas such as travel bookings, billing, chauffeur coordination, and customer support. The role demands a detail-oriented individual with excellent analytical skills and a commitment to accuracy and customer satisfaction.
Key Responsibilities:
1. Operational Support
- Manage and process travel bookings (domestic and international) in coordination with internal teams and third-party vendors.
- Monitor and verify billing records, ensuring all invoices, receipts, and payment details are accurate and aligned with company policies.
- Handle and coordinate chauffeur services, ensuring timely vehicle allocation, schedule adherence, and issue resolution.
2. Customer Interaction
- Respond to customer queries via email and phone in a professional and timely manner.
- Ensure customer satisfaction by providing effective resolutions to complaints, delays, or discrepancies.
- Maintain detailed logs of customer interactions, feedback, and action taken.
3. Data Management & Reporting
- Maintain and update internal databases, spreadsheets, and booking systems to ensure real-time data accuracy.
- Analyze operational data to identify inefficiencies, cost-saving opportunities, and performance trends.
Required Skills:
- Strong numerical and analytical ability; comfort with handling data and making calculations.
- Proficiency in MS Office Suite (Excel – VLOOKUP, Pivot Tables; Word; PowerPoint).
- Excellent communication (verbal and written) in English; additional language proficiency is a plus.
- Ability to handle pressure and multitask efficiently in a fast-paced environment.
- Strong organizational and time-management skills.
- Positive attitude with a problem-solving mindset and the ability to work independently or in a team.
Experience: 0–2 years; prior experience in travel booking, billing, chauffeur services, or back-office operations is highly preferred.
Working Days: 6 days/week
Timing: 11am-9pm

About Drivado Transfers Private Limited
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About us:
Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 8300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to DevSecOps with Astra's CI/CD integrations.
Astra is loved by 650+ companies across the globe. In 2023 Astra uncovered 2 million+ vulnerabilities for its customers, saving customers $69M+ in potential losses due to security vulnerabilities.
We've been awarded by the President of France Mr. François Hollande at the La French Tech program and Prime Minister of India Shri Narendra Modi at the Global Conference on Cyber Security. Loom, MamaEarth, Muthoot Finance, Canara Robeco, ScripBox etc. are a few of Astra’s customers.
Role Overview:
We're looking to on-board an enthusiastic Customer Success Specialist who loves delighting customers. The role requires hand-holding customers during on-boarding and making them Astra-nauts (yes, that's what we call our customers & team members!) who are well versed with Astra's platform.
The role will also require collaboration with our sales, security and marketing team. We're a cyber security company with CTOs, engineering leaders & CISOs as our ICP, hence we'll prefer candidates who come with some understanding of principles of computer science.
Roles & Responsibilities:
- Ensuring a smooth customer on-boarding
- Championing product adoption
- Maintaining high NPS
- Ensuring renewals of the accounts assigned to you
- Understanding customer requirements and translating them into deliverables.
- You will be attending to customer emails and phone calls on a daily basis
- You will be looking after stakeholder management between various teams and customers.
- Experience working with brand image and promoting value through customer experience
- Building a rapport with the customers
- You will be up-selling and cross-selling complementary Astra products
- You will be ensuring timely delivery by communicating across teams
- Diligently maintain customer success platform
Requirements for this role:
- 1-3 years of experience in customer success
- Excellent written and verbal communication skills
- Technical knowledge required to work in a cyber security organization’s customer-facing role
- Ability to build rapport with the stakeholders
- Willingness to work in a remote setup
Benefits of joining the Astra Squad:
- Embrace the cosy remote work lifestyle.
- Feel the startup adrenaline pumping through your veins.
- Revel in our open, growth-centric ambiance; it's like a digital playground.
- Dive deep into the captivating world of cybersecurity.
- And yes, get ready for some unforgettable workcations—think Chikmagalur & Jim Corbett.
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Micro Services, Distributed Systems,
Cloud Services : AWS:(EC2,S3,Lambda,Load Balancing,Serverless)
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Queuing: RabbitMQ /Kafka
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Manage the day to day activities of all team members and report their work progress
Mentoring the team on best coding practices and making sure modules are Live
on time..
Management of security vulnerabilities
Be a full individual contributor which means can work in a team as well as alone
Attitude:
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GoGetter Attitude
Extremely humble and polite
Experience in Product COmpanies and Managing small teams is a plus
Who are We??
Billion Bonds Finance
We are a new age Finance company.We are developing the next generation digital only bank focussed towards Gen Z..!Are you the one who would like to Lead the Core team for changing the boring User Exprience in Banking?

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3-5 years of experience as a developer
3+ years in Microsoft Web-related Technologies
Deep knowledge of the .NET Framework, .NET Core,
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Health Insurance
Accidental Insurance
Rewards & Recognition
Work-Life Balance
Free Sponsored Meal
Beyond Universe Software Technologies Pvt Ltd (BU Soft Tech) incorporated in the year 2012 is a technology services company having its offices in Chennai (2 locations)We are specializing in product engineering and digital transformation services globally. We are in a consistent growth path with year on year success. We are committed to deliver product excellence, and invest in the best software engineers, test engineers and support professionals. Being a vibrant organisation, we do things a little a differently and provide a happy, fun, progressive workplace. We are an ISO 9001:2015 & ISO 27001:2013 certified company.


What you'll do
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Full-stack
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Education & Must Have Knowledge In:
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