
Job Title: Operations Executive
Location: Kolkata
Job Description:
We are looking for a highly organized and proactive Operations Executive to join our growing team. The ideal candidate will be responsible for managing the backend processes that support smooth day-to-day operations, especially in areas such as travel bookings, billing, chauffeur coordination, and customer support. The role demands a detail-oriented individual with excellent analytical skills and a commitment to accuracy and customer satisfaction.
Key Responsibilities:
1. Operational Support
- Manage and process travel bookings (domestic and international) in coordination with internal teams and third-party vendors.
- Monitor and verify billing records, ensuring all invoices, receipts, and payment details are accurate and aligned with company policies.
- Handle and coordinate chauffeur services, ensuring timely vehicle allocation, schedule adherence, and issue resolution.
2. Customer Interaction
- Respond to customer queries via email and phone in a professional and timely manner.
- Ensure customer satisfaction by providing effective resolutions to complaints, delays, or discrepancies.
- Maintain detailed logs of customer interactions, feedback, and action taken.
3. Data Management & Reporting
- Maintain and update internal databases, spreadsheets, and booking systems to ensure real-time data accuracy.
- Analyze operational data to identify inefficiencies, cost-saving opportunities, and performance trends.
Required Skills:
- Strong numerical and analytical ability; comfort with handling data and making calculations.
- Proficiency in MS Office Suite (Excel – VLOOKUP, Pivot Tables; Word; PowerPoint).
- Excellent communication (verbal and written) in English; additional language proficiency is a plus.
- Ability to handle pressure and multitask efficiently in a fast-paced environment.
- Strong organizational and time-management skills.
- Positive attitude with a problem-solving mindset and the ability to work independently or in a team.
Experience: 0–2 years; prior experience in travel booking, billing, chauffeur services, or back-office operations is highly preferred.
Working Days: 6 days/week
Timing: 11am-9pm

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Location : Gurgaon
Work Mode : Work From Office (5 Days a Week)
Experience : 3 to 6 Years
Joining : Immediate Joiners Preferred
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We are looking for a skilled and enthusiastic MERN Stack Developer to join our growing team in Gurgaon.
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Required Skills :
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Who We Are
At Brainayan, we are a learning and development consultancy partnering with companies
across industries and geographies. We specialize in designing and facilitating impactful
workshops and organizational development initiatives. Our passion lies in customizing
content that aligns with client culture and business needs, creating innovative participant
engagement experiences, and building tech-driven solutions that drive real behavior change.
Role Overview
We are seeking a highly organized and proactive Content Delivery Operations Specialist to
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communication, and logistical support. You will work closely with facilitators, clients, and
internal teams to bring learning experiences to life.
Key Responsibilities
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• Coordinate travel, accommodation, and scheduling for facilitators/trainers.
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needs.
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• Provide facilitators for appropriate trainings based on client requirements and
program objectives.
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• Serve as the main point of contact for clients post-onboarding for all operational
queries.• Provide ongoing support during program delivery to ensure a smooth experience for
all stakeholders.
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3. Administrative & Documentation Support
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logistics).
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documentation.
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environment.
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Preferred
• Experience using project management or scheduling tools (Asana, Trello, Calendly,
etc.).
• Prior experience in the L&D or consulting industry.
Preferred
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• Familiarity with project management tools like Asana, Trello, or Notion.Why Join Brainayan?
• Work with leading global brands and seasoned professionals.
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