
Role: Relationship Manager
- Exp: min 1 year
- Min CTC : 3.60 LPA - Max CTC: of 4.80 LPA, (along with performance-based incentives + Birthday perks + Mediclaim Insurance, etc)
- Meals will be provided, as the staff will be stationed at the resorts.
Key Responsibilities of the Relationship Manager:
- Achieving stretched targets in a result-focused environment.
- To identify potential customers, create and close new business opportunities in line with the strategic direction of the company.
- To build and maintain strong client relationships by effectively handlings objections/cancellations thus ensuring a high level of customer service are met at all times.
- To prepare sales proposals for prospective clients.
- Regular liaison sales/Pre-sales and member relations department.
- To keep abreast of new products and services and undertake training as and when required.
Location: Goa, Gujarat, Maharashtra

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Roles & Responsibilities:
- Providing timely and effective technical support to customers via various channels such as phone, email, chat, or in-person.
- Address customer inquiries, concerns, and issues regarding products or services.
- Guide customers through troubleshooting steps to diagnose and resolve technical problems.
- Analyze customer issues to determine root causes and provide effective solutions.
- Escalate complex technical issues to higher-level support or development teams when necessary, ensuring timely resolution.
- Develop a deep understanding of the company's products or services to effectively assist customers.
- Stay updated on product updates, features, and enhancements to provide accurate information to customers.
- Communicate technical information to customers in a clear and understandable manner, avoiding technical language when not necessary.
- Provide regular updates to customers regarding the status of their technical issues and expected resolution times.
- Ensure that customer inquiries and issues are handled with high quality and professionalism.
- Collaborate with cross-functional teams such as sales, product development, and quality assurance to communicate customer feedback and improve products and services.
- Assist in training new team members on product knowledge and support processes.
- Stay updated on industry trends, technologies, and best practices related to technical support.
Requirements
- Job Location: Jaipur, Rajasthan
- Experience: Fresher
Responsibilities:
- Execute campaigns on Facebook, Google Ads & other portals to drive growth.
- Work on optimization of campaigns through lever like CTR, conversion rate, average order value, etc.
- Analyzing & Reporting of Data & executing changes based on learnings.
- Coordinate with the design team to ensure campaign implementation.
- Planning & Testing of creatives & Audiences.
- Work on creatives & communication for the ads on various portals.
Must Haves: -
Experience: 1.5 - 2 years in Performance Marketing
Good written and verbal communication skills.
Knowledge of Microsoft Excel

Job description
Roles and Responsibilities
- Develop new user-facing features, optimize application for maximum speed and scalability
- Build reusable code and libraries for future use
- Ensure the technical feasibility of UI/UX designs,
- Collaborate with other team members and stakeholders
- Freshers, thanks for your interest, but this is not the right role for you
Desired Candidate Profile
- 2-10 years experience on UI design, creative flair
- Proficient understanding of client-side scripting and JavaScript frameworks, such as AngularJS, ReactJS , KnockoutJS, BackboneJS etc.,
- Proficient understanding of asynchronous request handling, partial page updates, AJAX and Restful API calls
- Proficient understanding of Bootstrap and web markup, including HTML5, CSS3. Server-side CSS pre-processing platforms such as LESS and SASS
- Proficient understanding of responsiveness and cross-browser compatibility issues and ways to work around them.
- Basic understanding of image authoring tools such as Gimp, PhotoShop etc
- Proficient understanding of code versioning tools, such as Git / Mercurial / SVN
Perks and Benefits
- Health insurance
- A learning environment
- Opportunity to work on cutting edge technologies
- Exposure to key customers in India and abroad
- Work closely with senior leadership that has already developed world class products

Responsibilities
This role requires a person to support business charters & accompanying products by aligning with the Analytics
Manager’s vision, understanding tactical requirements and helping in successful execution. Split would be approx.
70% management + 30% individual contributor. Responsibilities include
Project Management
- Understand business needs and objectives.
- Refine use cases and plan iterations and deliverables - able to pivot as required.
- Estimate efforts and conduct regular task updates to ensure timeline adherence.
- Set and manage stakeholder expectations as required
Quality Execution
- Help BA and SBA resources with requirement gathering and final presentations.
- Resolve blockers regarding technical challenges and decision-making.
- Check final deliverables for correctness and review codes, along with Manager.
KPIs and metrics
- Orchestrate metrics building, maintenance, and performance monitoring.
- Owns and manages data models, data sources, and data definition repo.
- Makes low-level design choices during execution.
Team Nurturing
- Help Analytics Manager during regular one-on-ones + check-ins + recruitment.
- Provide technical guidance whenever required.
- Improve benchmarking and decision-making skills at execution-level.
- Train and get new resources up-to-speed.
- Knowledge building (methodologies) to better position the team for complex problems.
Communication
- Upstream to document and discuss execution challenges, process inefficiencies, and feedback loops.
- Downstream and parallel for context-building, mentoring, stakeholder management.
Analytics Stack
- Analytics : Python / R + SQL + Excel / PPT, Colab notebooks
- Database : PostgreSQL, Amazon Redshift, DynamoDB, Aerospike
- Warehouse : Amazon Redshift
- ETL : Lots of Python + custom-made
- Business Intelligence / Visualization : Metabase + Python/R libraries (location data)
- Deployment pipeline : Docker, Git, Jenkins, AWS Lambda
Technical Support Representative (Internet Connectivity)
Under general supervision, in a 24/7 inbound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.
Duties and Tasks/Essential Functions:
- Deliver service and support to end-users using and operating automated call distribution phone software.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
- Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router, switch, Sip configuration;
- Diagnose and resolve technical hardware and software issues involving internet connectivity, IPTV, VOIP, basic trouble shooting and more;
- Need to know only basic trouble shooting of Domestic routers, Mac ID and windows.
- Knowledge about DNS, Basic network trouble shooting
- Research required information using available resources;
- Follow standard processes and procedures;
- Offer alternative solutions where appropriate with the objective of retaining customers
- Organize ideas and communicate oral messages appropriate to listeners and situations;
- Follow up and make scheduled call backs to customers where necessary;
- Stay current with system information, changes and updates.
Senior Technical Support Representative (Internet Connectivity)
For Level 1.2 Technicians:
- Diploma or Bachelor Degree, and Major is related to Computer science or Networking.
- Understanding the DSL Technology and familiar with Modem/Router connections.
- Ability to read/speak/write English fluent and no accent issue for communication.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Ability to use the basic DOS Command for network trouble shooting.
- Ability to empathize and professionally troubleshoot and resolve customer’s issues.
- Fast learner and always willing to follow up the request from Management.
- Backgrounds of networking trouble shoot.
- Working experience of Networking/VOIP service/IPTV.
- Ability to troubleshoot with DSL Modem/ Dual Band wifi Router Setup and configuration.
Optional:
- Technical Engineer/Senior Level Technician of Network system/popular VOIP System Such as: Avaya Phone System or Jadoo TV System support.
- Certificate of: CCNA or CCNP.
Skill and Knowledge Qualifications:
- Proper phone etiquette;
- Ability to speak and write clearly and accurately;
- Demonstrated proficiency in typing and grammar;
- Knowledge of customer service principles and practices;
- Effective listening skills and Multi-tasking capabilities;
- Willingness to co-operate with others and work to the greater good;
- Good communication skills in English
Conditions:
- Position requires use of headset and the candidate’s needs to be open for voice process
- Should be flexible for rotational night shifts
- Working Days – 5
- Both Ways Cab Facility
- Need to be from the respective hiring zones to avail cab facility
- Internet: Minimum 50 mbps with feasibility of Ethernet Cable.
- System configuration: Minimum 4 GB RAM with intel core processor.
- Head Phone: USB head phone with MIC Power back up / inverter.
free Pick up and drop facility from the respective hiring zones
Should be flexible for rotational night shifts
Working Days- 5 days
Shift Timings: 5:30pm to 2:30am, 10:30pm to 7:30am & 2:30am to 11:30am.

About Mudrantar Solutions Private Limited
Mudrantar Solutions Pvt. Ltd. is a wholly owned subsidiary of the US based startup, Mudrantar Corporation. Mudrantar is a well-funded startup focused on disruptive changes in the Accounting Software for Small, Medium as well as Large businesses in India. Our state-of-the-art OCR + Machine Learning Technology allows customers to simply take photos and our software does the rest of the heavy lifting. Our strategy for CAs, CS and Tax Practitioners is realized through web access for our customers to manage their practice and also manage client communication through freely available mobile app. We also offer data entry automation services through AI/ML platform.
Product Manager
As a Product Engineering Manager in the SaaS industry, you will use your unique blend of business and technical savvy to create product strategies that solve user challenges to drive revenue growth via increased adoption and retention. This role is responsible for driving Mudrantar’s SaaS roadmap towards building a scalable, intelligent and modular Practice Management System to increase profitability and productivity for our customers.
Our products, MScan and DocBins are already being used by Practice Professionals in India as well as USA. If you are interested in building the next big thing, creating a global impact on millions of users, have a passion for making data work for you, and want to own a product in the near future, this is the place for you. From a career growth perspective, there are few better product organizations to be in, where you will be able to work, learn, and grow at this pace.
Position
- Full time employment
Location
- Any location in India
Requirements
- Develop and lead the product vision and strategy for Mudrantar SaaS Product
- Understand the jobs to be done for the product, synthesize those needs to shape the product roadmap for a suite of products & services, and define key metrics
- Strategically assess new opportunities and develop alignment around these
- Collaborate and build executive alignment for your vision
- Foster a community of data-informed decision making
- Provide hands-on leadership for teams consisting of top-notch engineers and Managers
- Create clear career paths for team members and help them grow with regular and deep mentoring.
- Perform regular performance evaluation and share and seek feedback.
Who will be ideal for this role?
- 3+ years of work experience in the SaaS Product Management team and can translate product strategy into detailed requirements and prototypes.
- Love candidates having First Principles Thinking, Bias for Action, & Strong opinions, loosely held.
- Customer Obsessed: Gain deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
- Impact-driven: Ability to work with engineers and designers to deliver key results.
- Follows Ship now, Perfect later: iterative development principles and practices, including breaking large product goals into small, achievable slices for early and frequent delivery.
Nice to have
- Bachelor's Degree and/or equivalent Computer Science course
- 3+ years programming experience with exposure to Python, NodeJS, VueJS, ExpressJS
- Demonstrable track record of SaaS product Development and Team Management
- Strong written and verbal communication skills
What we offer:
- Opportunity to work in a Fast-growing Start-Up with lucrative compensation benefits
- Working directly with the leaders; having high level of work independence, autonomy and empowerment to lead company-wide changes
- Work with a market dominating technology
- Being part of a start-up from an early stage, lead your area of expertise and be a part of this exciting growth journey
- Excellent opportunity for learning how to build teams, achieve goals and handle high growth situations. Ideal for people with entrepreneurial ambitions

• Responsible for developing and maintaining applications with PySpark
• Contribute to the overall design and architecture of the application developed and deployed.
• Performance Tuning wrt to executor sizing and other environmental parameters, code optimization, partitions tuning, etc.
• Interact with business users to understand requirements and troubleshoot issues.
• Implement Projects based on functional specifications.
Must-Have Skills:
• Good experience in Pyspark - Including Dataframe core functions and Spark SQL
• Good customer communication.
• Good Analytical skills
Experience: 3-5 Years Educational
Qualification: MBA – HR
Location: Bangalore
Shift: General
Summary: We are looking for a dynamic, smart, and committed candidate who will be handling End to End recruitment for the Organization.
Key Responsibilities:
1. Responsible for handling end to end recruitment across divisions.
2. Work closely with Hiring Managers to develop position profile and to understand overall needs and requirements.
3. Initiate an array of sourcing activities through various channels, job portals, networking and conducting referrals, and Mapping of target companies and headhunting to ensure a regular supply of candidates to meet the existing & future demands.
4. Responsible for coordinating with internal stakeholders to drive Internal Job Postings.
5. Responsible for updating and maintaining Recruitment dashboards
6. Preparation of Recruitment related MIS reports and publishing the same at a desired frequency.
7. Responsible for On Boarding of new hires and ensuring adherence of internal practices.
Additional Requirements:
1. Excellent communication in written & spoken English.
2. Outstanding analytical skills.
3. Should have basic knowledge in Microsoft Office tools.
4. Good interpersonal skills and excel at people management.
5. Willing to travel across locations for campus recruitment.
6. Quick Learner, Energetic & Self Starter.

