Accountant - Work from home

Position: French Project Coordinator 

Experience: 3+ Yrs

Location: Bangalore

Notice Period: Immediate - 30 Days

Primary Skills: project management,  B2 Level - French Language Expertise, English proficiency, Interpersonal skills 

Responsibilities:

• Collaborate with various data analysis teams on projects for international clients.
• Manage and nurture relationships with clients, ensuring their needs and expectations are met.
• Oversee the entire project lifecycle, from initiation to delivery, ensuring all client requirements are addressed.
• Identify opportunities to improve processes and increase efficiency.
• Organize and coordinate tasks with the development team to ensure smooth project execution.
• Monitor progress and perform quality control checks to ensure high standards are met.
• Verify and validate new products to ensure they meet client specifications.

Qualifications:

• At least 1+ year of experience in project management.
• Proficiency in French at a minimum B2 level.
• Fluent in English.
• Strong interpersonal skills and the ability to communicate effectively with clients and teams.
• Highly adaptable and able to manage change in dynamic project environments.
• Proactive and solution-oriented with a focus on continuous improvement.

Overview

As an engineer in the Service Operations division, you will be responsible for the day-to-day management of the systems and services that power client products. Working with your team, you will ensure daily tasks and activities are successfully completed and where necessary, use standard operating procedures and knowledge to resolve any faults/errors encountered.

Job Description

Key Tasks and Responsibilities:

Ensure daily tasks and activities have successfully completed. Where this is not the case, recovery and remediation steps will be undertaken.

Undertake patching and upgrade activities in support of ParentPay compliance programs. These being PCI DSS, ISO27001 and Cyber Essentials+.

Action requests from the ServiceNow work queue that have been allocated to your relevant resolver group. These include incidents, problems, changes and service requests.

Investigate alerts and events detected from the monitoring systems that indicate a change in component health.

Create and maintain support documentation in the form of departmental wiki and ServiceNow knowledge articles that allow for continual improvement of fault detection and recovery times.

Work with colleagues to identify and champion the automation of all manual interventions undertaken within the team.

Attend and complete all mandatory training courses.

Engage and own the transition of new services into Service Operations.

Participate in the out of hours on call support rota.

Qualifications and Experience:

Experience working in an IT service delivery or support function OR

MBA or Degree in Information Technology or Information Security.

Experience working with Microsoft technologies.

Excellent communication skills developed working in a service centric organisation.

Ability to interpret fault descriptions provided by customers or internal escalations and translate these into resolutions.

Ability to manage and prioritise own workload.

Experience working within Education Technology would be an advantage.

Technical knowledge:

Advanced automation scripting using Terraform and Powershell. 

Knowledge of bicep and ansible advantageous. 

Advanced Microsoft Active Directory configuration and support.

Microsoft Azure and AWS cloud hosting platform administration.

Advanced Microsoft SQL server experience.

Windows Server and desktop management and configuration.

Microsoft IIS web services administration and configuration.

Advanced management of data and SQL backup solutions.

Advanced scripting and automation capabilities. 

Advanced knowledge of Azure analytics and KQL.

Skills & Requirements

IT Service Delivery, Information Technology, Information Security, Microsoft Technologies, Communication Skills, Fault Interpretation, Workload Prioritization, Automation Scripting, Terraform, PowerShell, Microsoft Active Directory, Microsoft Azure, AWS, Microsoft SQL Server, Windows Server, Windows Desktop Configuration, Microsoft IIS, Data Backup Management, SQL Backup Solutions, Scripting, Azure Analytics, KQL.

Company: A cyber security company, helping leaders continuously improve their security posture.

Team Size: 200 +

Responsibilities

• Analyze, plan, and develop requirements (and standards) for scheduled projects.
• Assign and oversee the daily tasks of technical personnel while ensuring the team is working toward established milestones.
• Hold regular team meetings to determine the progress and address any questions or challenges regarding projects.
• Determine and define clear deliverables, roles, and responsibilities for security engineers required for specific projects or initiatives.
• Research and evaluate different trends and technology in the cyber space and articulate the same to the team.
• Hands-on experience with vulnerability management tools and strong technical understanding and experience assessing vulnerabilities and identifying weaknesses in multiple operating system platforms, database, and application servers.
• Strong written and verbal communication skills with the ability to collaborate through all parts of the business.
• High performance skillset which not only understands the threat spaces as it relates to risks, but also is able to meet the technical challenge of communicating this out to our teams/customers.
• Leadership skills which bring out the best in the team. This includes both direct leadership but also cross-functional capabilities.
• 5+ years in a vulnerability management program. Knowing not only how to assess vulnerabilities, but prioritize and drive remediation of the same.
• Ability to communicate at the executive leadership levels. Understanding how to translate technical gaps to business risk is critical for communication in this role.
• Reporting gaps in a meaningful way that addresses a business risk as well as providing technical solutions to the operations teams in remediation is key.
• Experience in interacting with auditors and regulators.
• Travel to client location (within India and abroad) as and when required.
• Conduct exit briefing and presentation to clients and relevant stakeholders.
• Work with pre-sales on technical proposals and RFP responses.
• Certification in Project Management or related technical field will be an added advantage.
• Experience in working in a high-level collaborative environment and promoting teamwork
• Ability to predict challenges and seek to proactively head-off obstacles.

Education : Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience

Experience : 12 -16 years

Location : Chennai (Hybrid)

Compensation: Best in Industry

Why should we talk?

We are a bunch of passionate cybersecurity professionals who are building a culture of security. Today, cybersecurity is no more a luxury but a necessity with a global market value of $150 Billion. Our vision is to make cybersecurity available for all, not just the Fortune 500 companies.

We live by a people-first approach. We firmly believe that our employees should enjoy what they do. For our employees, we provide a hybrid work environment with a competitive best in industry pay, while providing them with an environment to learn, thrive, and grow. Our hybrid working environment allows employees to work from the comfort of their homes or the office if they choose to. For the right candidate, this will feel like your second home.

If you are passionate about cybersecurity just as we are, we would love to pick your brains.

Who we are:

We are leading CMMI Level 3 global organization. We enjoyed a stable leadership since its inception in the Silicon Valley, California in 1996. We have expanded from a single location to current presence in 5 global cities with round-the-clock connectivity.

Since inception, the driving core values inculcated by our founder, management team and investors have been the ongoing guiding force.

We emerged as a leading custom software development organization, spread across the globe. We made business easier and more profitable for varied small to medium size projects. As a technology partner, we deliver solutions in line with your business goals. With 2000+ happy customer base, vast experience of 20+ years, backed by offices in the US, Australia and India, providing next-door assistance and a round-the-clock connectivity. Our software solutions cover all major industries such as healthcare, digital enterprises, business automation and IT services, highlighting our expertise in Microsoft open source platform, mobile platforms and new technologies.

 To know more about we visit http://www.smartdatainc.com">http://www.smartdatainc.com

About You:

Should build interactive consumer data from multiple systems and restfully abstract to the UI through a Node.js backend.

• Should define code architecture decisions to support a high-performance and scalable product with a minimal footprint
• Should address and improve any technical issues
• Should be good in communication skills and teamwork ability to work between different levels of developers.
• Should be able to work/handle projects single handed by own
• Should perform unit/per testing for creating a bug free solution.

You should possess:

• Experience of Node JS, Express JS, Mongo DB, Angular 2+.
• Knowledge of GIT, Jenkins tools or similar.
• Knowledge working with AWS (S3, EMR, EC2, RDS).
• Experience of Agile development and methodology.

Good to have:

•  Project management and deployment skills.
• Knowledge of Dockers and Kubernetes.

• Onsite experience.
• US business Visa.

With our industry leading sales performance platform fueled by data science and predictive insights, Aviso empowers enterprises to accelerate their sales, optimize their sales performance and exceed their revenue goals. With a proven track record of building high growth and highly successful technology companies, our team is completely focused on solving complex sales challenges and ensuring customer success.

We have a lot of drive, smarts, and a ton of passion for what we do. The Customer Success Program/implementation Manager role is responsible for the ultimate success of Aviso’s enterprise customers from start-to-finish.

Reporting to the VP of Customer Success, you will be working to ensure that customers are delighted with Aviso solutions. The ideal candidate can understand our customers, their needs, their business processes, and their challenges, and is capable of guiding them through the process to implement and adopt Aviso.

This is the job for you if...

• You’re fanatical about customer success and tenacious at driving long-term customer value.
• You have impressive verbal and written communication skills
• You have strong interpersonal skills with an ability to excel in a team oriented atmosphere
• You have tremendous work ethic with a passion for results
• You have an exceptional level of drive and dedication coupled with a positive attitude
• You have the ability to understand customer requirements and identify business challenges for Aviso to solve

This is what you’ll do...

• Act as a primary point of contact for our enterprise customers and the operational aspects of the projects
• Lead regular status meetings with project team, customers, sponsors, and stakeholders
• Have a strong focus on overall customer success and delivering successful customer outcomes
• Scope out project engagements and formalize this scope in a Statement of Work
• Monitor and manage project financials, scope, and schedule to ensure that project stay on track for assigned customer projects
• Create documentation to meet customers new ways of working and facilitate change management and training initiatives
• Assist in development of methodology and possessing the ability to assess risks in process, people or technology to adjust project plans and address accordingly
• Design and lead implementations leveraging an in ­depth knowledge of Aviso implementation best practices, Aviso API architecture and Aviso integration capabilities
• Identify and develop new opportunities for expansion across the customer’s business and collaborate with the sales team to ensure subscription growth and increased solution footprint.

What we’re really looking for...

• Proven track record of managing programs, projects, deadlines, and scope in SaaS
• Ability to work with the sales team on scoping and sizing for new project proposals and post-sales for existing customers
• Ability to work with the marketing and sales team in assisting with pre-sales activities e.g. demos, best practice sharing
• Exemplary and proactive communication skills (verbal and written)
• Ability to build and maintain lasting customer relationships
• Continuously seeking new ways to improve existing project management processes to strengthen the Aviso delivery methodology
• Ability to work in a fast-paced environment
• Experience with Project Management tools and methodologies
• Strong collaboration and relationship management skills
• Tech oriented and understands market trends, particularly with enterprise software
• Understanding of sales processes and hands on familiarity with salesforce.com
• Demonstrated leadership abilities to lead business discussions with customers, gather requirements and architect the value of our solution and the best practices to implement it
• Experience at Big Five consulting firm as a senior consultant or manager highly desirable
• Bachelors of Science in Computer Science or in Business preferred
• 5+ years of experience in implementation of business applications, including in a Change Management role,with preferably 1 year in a startup.

If you are interested in being a part of something extraordinary, take pride in initiating meaningful relationships with and delighting customers, and like working alongside smart and ambitious people, then this is the role for you.