
- Answering Sales / Enquiry calls
- Managing a team of customer service personnel
- Coordinating with the team for various enquiries.
- Answer phone calls or emails from customers to provide quick resolution of issues
- Provide more direct customer support
- Identify a solution to the customer's query or direct them to another department that can provide assistance.
- Managing escalations requires significant customer service skills and diplomacy to ensure that the customer is satisfied.
- Conduct periodic reviews and evaluations of team members.
- Prepare proper report for daily queries attained and queries resolved / escalated queries.

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Overview
C5i is a pure-play AI & Analytics provider that combines the power of human perspective with AI technology to deliver trustworthy intelligence. The company drives value through a comprehensive solution set, integrating multifunctional teams that have technical and business domain expertise with a robust suite of products, solutions, and accelerators tailored for various horizontal and industry-specific use cases. At the core, C5i’s focus is to deliver business impact at speed and scale by driving adoption of AI-assisted decision-making.
C5i caters to some of the world’s largest enterprises, including many Fortune 500 companies. The company’s clients span Technology, Media, and Telecom (TMT), Pharma & Lifesciences, CPG, Retail, Banking, and other sectors. C5i has been recognized by leading industry analysts like Gartner and Forrester for its Analytics and AI capabilities and proprietary AI-based platforms.
Global offices
United States | Canada | United Kingdom | United Arab of Emirates | India
Job Responsibilities
- Solve complex business problems by applying NLP, CV and Machine Learning techniques. Integrate these algorithms into multiple product and solution offerings.
- Conduct research to advance the field of generative AI, including staying up-to-date with the latest developments and techniques. Develop new generative models or improve existing ones.
- Build cognitive capabilities in multiple product and solution offerings.
- Systemic study of latest research and industry developments in Artificial Intelligence. Leverage these developments to solve real-world business problems.
- Envisage next-generation challenges and recommend solutions to solve them.
- Facilitate the IP generation process in the organization and works towards patenting of inventions.
Requirements & Qualifications:
- B.E/B.TECH/MS/M.TECH/MCA.
- Knowledge / Competency / Skills: - Artificial Intelligence, Machine Learning, Deep Learning, Computer Vision, Natural Language Processing (NLP).
- Knowledge of various Generative AI models and Prompt Engineering.
- Hands-on coding skills in Python, at least 4 years’ python experience. (Preferred) Strong NLP skills.
C5i is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, age, marital status, disability, gender identity, etc. If you have a disability or special need that requires accommodation, please keep us informed about the same at the hiring stages for us to factor necessary accommodations.
Our backend (NodeJS) team is passionate about technology, and we love building scalable web and mobile solutions keeping performance in mind. We're looking for a full stack developer that has experience developing a variety of Web Apps and REST API using the NodeJS stack.
(Along with strong backend expertise, needs good understanding on frontend tech stack to give support to frontend developer)
Role + Responsibilities:
- Review PR’s and provide appropriate comments.
- Help team in debugging the issues and provide proper solution.
- Participate in architecture, design and sprint planning of the projects.
- Write reusable, testable, maintainable and scalable code with Unit Testing.
- Implementation of security and data protection throughout the project.
- Implementation on Design Patterns like TDD & BDD.
Person Specification and Qualifications:
- Fluency in written and verbal communication.
- Experience developing highly scalable services and APIs in multiple protocols.
- Knowledge of data modelling and database performance optimization in SQL & No SQL databases.
- Must have worked with PostgreSQL and MongoDB using TypeORM, Sequalize or Knex.
- Strong experience with core concepts of JS & TS.
- Experience working with Frameworks like NestJS, LoopBack, Express, and other Framework in Typescript.
- Must have worked with unit testing libraries like Jest, Mocha and Chai.
- Good knowledge of code versioning (git or bitbucket).
- Hands on experience with Docker for building micro service.
Plus, points if you're familiar with the following:
- Experience with deployment and CI/CD.
- Knowledge of GraphQL and its libraries like Apollo and Prisma.
- Knowledge of SDK integration (social media SDK like Facebook, Google, etc. and Cloud services like AWS, Azure and Google).
- Good experience with Linux commands and basic server configuration.
- Knowledge of document, key/value or other non-relational database systems such as Elastic Search, Redis, DynamoDB.
- Experience with queuing protocols.
1. Building Trust:
Helps customers understand their credit score and bond details, building confidence in financial decisions.
2. Problem Solving:
Resolves issues quickly, ensuring customer satisfaction and loyalty.
3. Accuracy and Compliance:
Verifies data to prevent errors, ensuring processes follow legal and financial guidelines.
4. Improved Financial Literacy:
Educates customers about maintaining good credit and managing bonds effectively.
5. Customer Retention:
Provides excellent service to keep customers engaged and satisfied with the company.
Position Summary
Position will be responsible to design, develop and install software solutions. This role requires building high-quality, innovative and fully performing software in compliance with coding standards and technical design Software.
Required Skills
Prerequisites:
HTML 5
CSS
Bootstrap, Angular Material
JavaScript/JQuery
Typescript
angular 2, 4, 5,6 ,7 (any)
Able to integrate existing API
Rx JS and Stores concept
ES5 and ES6
karma and jasmine
Exp. on REST/SOAP based web services, JSON/XML
Requirements for development:
VS Code editor
Node.js
NPM
Angular CLI
Git/GitHub
Essential Functional & Responsibilities
Execute full software development life cycle (SDLC),
Write well-designed, testable code Ability to understand business requirements and translate them into technical requirements
Produce specifications and determine operational feasibility
Integrate software components into a fully functional software system,
Develop software verification plans and quality assurance procedures Document and maintain software functionality,
Troubleshoot, debug and upgrade existing systems
Deploy programs and evaluate user feedback
Comply with project plans and industry standards
Ensure software is updated with latest features
Assists in coding, unit testing, and debugging new software or making enhancements to existing product.
Education and Experience
BE/B Tech/MCA/Equivalent degree in Computer Science or a related technical field from an accredited university or college with 4 – 7 years of demonstrated experience and successful track record.
CricStox is a Pune startup building a trading solution in the realm of gametech x fintech.
We intend to build a sport-agnostic platform to allow trading in stocks of sportspersons under any sport
through our mobile & web-based applications.
We’re currently hiring a Frontend Engineer who will gather, refine specifications and requirements based
on technical needs and implement the same by using best software development practices.
Responsibilities?
● Mainly, but not limited to maintaining, expanding, and scaling our microservices/ app/ site.
● Integrate data from various back-end services and databases.
● Always be plugged into emerging technologies/industry trends and apply them into operations and
activities.
● Comfortably work and thrive in a fast-paced environment, learn rapidly and master diverse web
technologies and techniques.
● Juggle multiple tasks within the constraints of timelines and budgets with business acumen.
What skills do I need?
● Excellent programming skills and in-depth knowledge of modern HTML5, CSS3 (including
preprocessors like SASS).
● Excellent programming skills in Javascript or Typescript.
● Basic understanding in Nodejs with Nest framework or equivalent.
● Good programming skills in Vue 3.x with Composition API.
● Good understanding of using CSS frameworks like Quasar, Tailwind, etc.
● A solid understanding of how web applications work including security, session management, and
best development practices.
● Adequate knowledge of database systems, OOPs and web application development.
● Good functional understanding of containerising applications using Docker.
● Basic understanding of how cloud infrastructures like AWS, GCP work.
● Basic understanding of setting up Github CI/CD pipeline to automate Docker images building,
pushing to AWS ECR & deploying to the cluster.
● Proficient understanding of code versioning tools, such as Git (or equivalent).
● Proficient understanding of Agile methodology.
● Hands-on experience with network diagnostics, monitoring and network analytics tools.
● Basic knowledge of Search Engine Optimization process.
● Aggressive problem diagnosis and creative problem solving skills.
· Lead an engineering group that comprises of Software development engineers.
· Report on status of development, quality, operations, and system performance to leadership
· Develop the long-term strategy for your solutions and translate that into an achievable road-map/action plan
· Management and execution against project plans and delivery commitments
· Management of staffing, mentoring, growing, and maintaining a best-of-class engineering team.




As a Lead Solutions Architect at Aganitha, you will:
* Engage and co-innovate with customers in BioPharma R&D
* Design and oversee implementation of solutions for BioPharma R&D * Manage Engineering teams using Agile methodologies
* Enhance reuse with platforms, frameworks and libraries
Applying candidates must have demonstrated expertise in the following areas:
1. App dev with modern tech stacks of Python, ReactJS, and fit for purpose database technologies
2. Big data engineering with distributed computing frameworks
3. Data modeling in scientific domains, preferably in one or more of: Genomics, Proteomics, Antibody engineering, Biological/Chemical synthesis and formulation, Clinical trials management
4. Cloud and DevOps automation
5. Machine learning and AI (Deep learning)



