Team Lead - Web Solutions Specialist (Technical Support)
Endurance International Group is a technology company that powers the online presence of small and medium businesses (SMBs). Through our proprietary cloud platform, we provide solutions like web and email hosting, cloud, eCommerce and eMarketing solutions, mobile business tools, etc. We cater to approx. 4.2 million individuals and businesses across the globe to help establish and expand their online footprint.
What you’ll do
- Create an inspiring team environment with an open communication culture
- Monitor and track performance of direct reports
- Discover training needs and provide coaching and feedback to direct reports
- Listen to team members’ feedback and resolve any issues or conflicts
- Drive team engagement. Suggest and organize team-building activities
- Track and maintain attendance and productivity of direct reports
- Take ownership of escalated issues of customers
- Work with different teams to resolve customer issues
- Share customer feedback and feature requests with the Product and Engineering team
- Report Incidents to the relevant team and share regular updates with stakeholders until the issue is resolved.
- Assist the manager in driving key metrics of the team like CSAT, SLA, FCR, etc
- Build reports, analyze trends, and draw inferences from it.
- Conduct the first round of interview with candidates
Who you are:
- Graduate from any stream (Mandatory).
- Engineering, BCA or BSc (IT or Computers) preferred
- Team handling experience (Minimum 1 year).
- Comfortable working in rotational & night shifts.
- Work Experience: 3 to 5 years experience specifically with technical support in the web hosting industry.
- Have an understanding of different hosting products such as Shared, Reseller, VPS, Dedicated Servers and addons like sitelock, codeguard, SSL etc.
- Proficient in handling a variety of web hosting related issues
- Ability to take ownership and work independently, handle multiple priorities, prioritize workload and meet deadlines.
- Analytical and problem-solving skills - Ability to analyze large sets of data using advanced excel/analytics skills.
- Ability and willingness to transfer knowledge and experience to colleagues and team members
- Ability to develop and lead a team with role-modeling the right behaviors. Ability to influence others and motivate people.
- Must be customer-focused with strong customer interaction skills.
- Outstanding written and verbal communication skills
- Ability to solve complex problems quickly, inventively, and resourcefully
- Self Motivated and highly dependable individual
- High degree of flexibility and agility in thought and behavior.
Why you’ll love us:
In this era of COVID-19, we believe in putting our employees first and keeping them safe. We were one of the first technology companies to make significant changes to our office environments and team interactions, including mandatory working from home and safety procedures to enter our office space. We are committed to not require any face-to-face interaction for our employees until the data shows it is entirely safe for our teams. Here is just a snippet of what we think you’ll love:
- Grow together. Our exciting virtual learning & development programs never cease to amaze us. Participate in our ExpertSpeak sessions/E-learning courses to grow professionally & personally.
- Work with creative & innovative teams. At Endurance, we believe in hiring the best of the best and are proud of being surrounded with people who think out of the box to only better our products, work & customer experiences.
- Did someone say free domain? Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.
- Leave your worries aside! Juggling the demands of career and personal life can be stressful and challenging but don't worry! Our employee's assistance program services provide free, confidential, short-term counseling. This benefit is also extended to immediate family members.
- We’ve got you covered. We are a family! From medical to life insurance, education sponsorship to interest-free loans & Flexi-leave policy - we've got your back!
About Endurance International Group
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Design-Driven Development: Collaborate closely with our design team to seamlessly transform wireframes and mockups into tangible UI interfaces that effortlessly embody the union of visual aesthetics and functional excellence.
Performance Sculptor: Dive into the intricacies of front-end code within the React framework, sculpting and optimizing to achieve lightning-fast loading times and seamless user interactions.
Browser Harmony: Ensure uniformity in appearance and behavior across an array of browsers and devices, taking into account the nuances of each platform to create a consistent user experience.
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Mentorship: Elevate junior developers through your guidance and insights, empowering them to amplify their expertise in UI development and React.
Trendsetter: Stay at the forefront of UI development trends, constantly immersing yourself in the latest front-end technologies, particularly within the React ecosystem.
Key Skills:
Proficiency in HTML, CSS, and JavaScript
Expert-level experience with React and related libraries
Strong UI/UX design understanding
Responsive and mobile-first design principles
Cross-browser compatibility and accessibility standards
Performance optimization for UI components
Agile development methodologies
Strong problem-solving skills
Excellent communication and collaboration abilities
Your Skills and Qualifications:
Bachelor's degree in Computer Science, Web Design, or a related field (or equivalent practical experience).
Proven track record as a UI Developer or Front-End Developer, highlighted by an impressive portfolio showcasing your React-powered UI design and development prowess.
Expert-level proficiency in HTML, CSS, JavaScript, and React framework, complemented by familiarity with relevant libraries and tools.
UI-focused mindset with a passion for responsive and mobile-first design within the React realm.
Deep appreciation for UI/UX design principles, enabling seamless collaboration with designers to achieve a harmonious user experience.
Comprehensive understanding of cross-browser compatibility and dedication to accessibility standards.
Accomplished in optimizing UI components for superior performance and speed within the React framework.
Resourceful problem solver, adept at swiftly identifying and addressing front-end issues.
Exceptional communicator, fostering a collaborative and inclusive environment within the team.
Proficient in version control systems (e.g., Git) and experienced in contributing to code review processes.
Exposure to Agile/Scrum methodologies is a significant advantage.
Strong leadership skills, with a history of mentoring junior developers in React-based development scenarios.
Join us in reshaping user interfaces through the captivating lens of React. If you're fueled by a passion for UI excellence and have the technical prowess to match, we invite you to share your resume, portfolio, and relevant code samples that reflect your remarkable journey in the realm of UI and React. Your UI skills will be the cornerstone of our dynamic team.
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Partner across all functions & businesses across to build various recruitment practices for diverse teams within .
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Proactively manage “Time - Quality - Cost” metric for TA to set right TA practices for the company
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Handle end to end recruitment across all functions
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Build and execute the talent branding activities with short term and long term goals in mind.
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Having managed recruitment of a rapid growing tech organizations
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10-12 yrs of relevant talent acquisition experience
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Having worked in tech and business recruitment in needs
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We are seeking a motivated and skilled Real Estate Tele Caller to join our dynamic team. As a Real Estate Tele Caller, you will play a crucial role in our real estate sales and marketing efforts. You should have a minimum of 1 year of experience in real estate calling and possess excellent English communication skills.
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- Provide information about properties, services, and promotions to potential buyers.
- Maintain a high level of knowledge about the real estate market, our listings, and industry trends.
- Meet and exceed weekly and monthly call quotas and lead generation goals.
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- Ensure excellent customer service, addressing client inquiries and concerns effectively.
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- Minimum of 1 year of experience in real estate calling or a similar role.
- Excellent verbal and written communication skills in English.
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- Ability to work in a fast-paced, target-driven environment.
- Proactive and self-motivated with a strong work ethic.
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- Competitive salary, up to 20,000 INR per month.
- Incentives and bonuses based on performance.
- Training and development opportunities to enhance your skills.
- A supportive and collaborative team environment.
Site Location: Thane
Salary: Up to 20,000 INR per month
Experience: Minimum 1 year of relevant experience
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· Develop and maintain mobile applications using Flutter framework
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· Stay up-to-date with emerging trends and technologies in mobile app development
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· Bachelor's degree in Computer Science or related field
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Company Name: REI systems India Pvt Ltd (Product based)
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- Bachelor’s degree or equivalent work experience required.
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3. Notice period. How immediate can you join us?
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6. Do you have a personal laptop/Desktop in good working condition?
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Required Candidate profile
You are a go-getter with excellent learning, communication and team skills. You revel in working with
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technologies and delivering value with a sense of ownership, then you should join us.
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