Team Lead - Web Solutions Specialist (Technical Support)
Endurance International Group is a technology company that powers the online presence of small and medium businesses (SMBs). Through our proprietary cloud platform, we provide solutions like web and email hosting, cloud, eCommerce and eMarketing solutions, mobile business tools, etc. We cater to approx. 4.2 million individuals and businesses across the globe to help establish and expand their online footprint.
What you’ll do
- Create an inspiring team environment with an open communication culture
- Monitor and track performance of direct reports
- Discover training needs and provide coaching and feedback to direct reports
- Listen to team members’ feedback and resolve any issues or conflicts
- Drive team engagement. Suggest and organize team-building activities
- Track and maintain attendance and productivity of direct reports
- Take ownership of escalated issues of customers
- Work with different teams to resolve customer issues
- Share customer feedback and feature requests with the Product and Engineering team
- Report Incidents to the relevant team and share regular updates with stakeholders until the issue is resolved.
- Assist the manager in driving key metrics of the team like CSAT, SLA, FCR, etc
- Build reports, analyze trends, and draw inferences from it.
- Conduct the first round of interview with candidates
Who you are:
- Graduate from any stream (Mandatory).
- Engineering, BCA or BSc (IT or Computers) preferred
- Team handling experience (Minimum 1 year).
- Comfortable working in rotational & night shifts.
- Work Experience: 3 to 5 years experience specifically with technical support in the web hosting industry.
- Have an understanding of different hosting products such as Shared, Reseller, VPS, Dedicated Servers and addons like sitelock, codeguard, SSL etc.
- Proficient in handling a variety of web hosting related issues
- Ability to take ownership and work independently, handle multiple priorities, prioritize workload and meet deadlines.
- Analytical and problem-solving skills - Ability to analyze large sets of data using advanced excel/analytics skills.
- Ability and willingness to transfer knowledge and experience to colleagues and team members
- Ability to develop and lead a team with role-modeling the right behaviors. Ability to influence others and motivate people.
- Must be customer-focused with strong customer interaction skills.
- Outstanding written and verbal communication skills
- Ability to solve complex problems quickly, inventively, and resourcefully
- Self Motivated and highly dependable individual
- High degree of flexibility and agility in thought and behavior.
Why you’ll love us:
In this era of COVID-19, we believe in putting our employees first and keeping them safe. We were one of the first technology companies to make significant changes to our office environments and team interactions, including mandatory working from home and safety procedures to enter our office space. We are committed to not require any face-to-face interaction for our employees until the data shows it is entirely safe for our teams. Here is just a snippet of what we think you’ll love:
- Grow together. Our exciting virtual learning & development programs never cease to amaze us. Participate in our ExpertSpeak sessions/E-learning courses to grow professionally & personally.
- Work with creative & innovative teams. At Endurance, we believe in hiring the best of the best and are proud of being surrounded with people who think out of the box to only better our products, work & customer experiences.
- Did someone say free domain? Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.
- Leave your worries aside! Juggling the demands of career and personal life can be stressful and challenging but don't worry! Our employee's assistance program services provide free, confidential, short-term counseling. This benefit is also extended to immediate family members.
- We’ve got you covered. We are a family! From medical to life insurance, education sponsorship to interest-free loans & Flexi-leave policy - we've got your back!

About Endurance International Group
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⚡ About DrinkPrime
We're DrinkPrime, a startup based in Bengaluru that's all about making clean, safe, and healthy drinking water accessible to everyone. We provide cutting-edge IoT-enabled customized water purifiers on a subscription basis, and we currently serve more than one lakh users across Bengaluru, Delhi NCR, and Hyderabad. We're not just another boring water purifier manufacturing company - we're a forward-thinking drinking water solution provider that speaks directly to our target audience, and this has earned us the support of some big VCs like Sequoia in the industry. We're looking for awesome tech professionals who want to join us in creating history and making a real difference. So why not come and be a part of our journey towards a better future?
💼 Role & Responsibilities
At DrinkPrime, we have a vision of disrupting the water industry. We believe that technology has a key role to play by providing a highly scalable platform that can seamlessly connect and control millions of devices. We are looking for people who are technically excellent and, at the same time, enjoy the excitement and unpredictability of working in a startup environment. You will have a great opportunity to be part of the core technology team.
We are a well-funded high-growth startup currently operating in Bangalore and have a great open environment. We're currently in hybrid mode and would prefer our employees to be located in Bangalore after joining.
- Collaborate with the development team to design and develop high-quality iOS applications.
- Assist in the entire application lifecycle, including concept, design, build, deploy, test, and release.
- Write clean and maintainable code following best practices and coding standards.
- Contribute ideas and solutions to improve the overall quality and user experience of iOS applications.
- Troubleshoot and resolve application defects and issues reported by users or internal stakeholders.
Our ideal candidate would be someone who has at least 2-4 years of hands-on knowledge of iOS app development. Experience in working with IOT devices and handling native connectivity functionality like bluetooth and Wifi is plus.


• Rich experience in Javascript / NodeJS
• Front end frameworks such as Angular, Bootstrap, Pug, Jquery
• Experience in web frameworks like ExpressJS, Webpack
• Experience in Nginx, Redis, Apache Kafka and MQTT
• Experience with MongoDB
• Experience with Version Control Systems like Git / Mercurial
• Sound knowledge in Software engineering best practices
• Sound knowledge in RestFul API Design
• Working knowledge of Automated testing tools
• Experience in maintaining production servers (Optional)
• Experience with Azure DevOps (Optional)
Others:
• Experience in digital payments or financial services industry will be an advantage.
• Participation in the processes of strategic project-planning meetings.
• Accountable for the overall application lifecycle process.
• Collaborate with External Development Teams.
• Define and communicate technical / design requirements, understanding of the workflow
and write code as per coding standards.
• Develop functional and sustainable web applications with clean codes
• Focus on coding and debugging
- Plan and execute all digital marketing efforts, including SEO/SEM, marketing databases, email, social media, and display ads.
- Create, manage, and improve our social media presence.
- All digital marketing efforts should be measured and reported on, and goals should be evaluated (ROI and KPIs)
- Identify patterns and insights, and then improve your spending and performance based on them.
- Consider fresh and innovative growing techniques.
- Experiments and conversion tests should be planned, executed, and measured.
- Work with internal teams to develop landing pages and improve the user experience.
- Use your analytical skills to assess the entire consumer experience across numerous channels and contact points.
- Conversion points are measured and user funnels are optimized.
- Collaborate with other vendors and agencies.

- Develop Proof-of-Concept and prototype applications using new technologies and frameworks. In addition to collaborating with internal teams and clients to create innovative solutions.
- Help establish GUI best practices and JavaScript frameworks for web development.
- Provide context and guidance for integration and implementation of Front-End Interfaces
- Translate wireframes, comps, and functional requirements into functional HTML/ CSS / Javascript.
- Develop standards-compliant mark-up and code for web sites and applications
- Develop JavaScript using standard Frameworks (jQuery, etc.)
- Develop small to medium size custom JavaScript libraries for reuse across the application
- Provide technology and implementation expertise to the domain, projects, or client
- Maintain leading-edge knowledge in emerging technologies and frameworks
- Participate in knowledge sharing and lessons learned sessions from project experiences
Company Description
Commvault is the world's most powerful backup and recovery software in the cloud and on any infrastructure, helping companies
transform their data into a powerful strategic asset. Commvault data protection and information management solutions enable
companies and organizations of all sizes, in all industries, to protect, access and share all of their data—anywhere and anytime.
As an organization, we are committed to a great work culture that embraces our values and promotes professional growth. Our Vaulters
are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every
vaulter is to drive our customers' businesses forward. We're all about getting the job done, and having FUN doing it. As vaulters we
pride ourselves on transparency, integrity, and respect in everything that we do.
NOW is the time to join a growing company with strong roots, where you can take on your next challenge.
Job Description
The Customer Support Associate works within a team of technical support professionals aimed at delivering technical solutions for
Commvault’s customer base. This customer base has a wide range of technical ability and this role has no ceiling, you will own an issue
from initial pick-up all the way to working with the development team on identifying a possible solution. This position is part of our Client
Support group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a
global team that has led the industry in satisfaction seven years in a row. We offer innovative training, interesting colleagues, and the
opportunity to grow with us. Our Client Group is focused around but not limited to backups of virtualization technologies within the
Commvault suite, this includes VMware, HyperV & RHEL. We are a source of expertise for not just our customer base but also our
partners and consultants on site.
We are looking for a Customer Support Associate with a genuine passion for all things tech to join our expert and superfriendly Windows and Virtualisation team.
Position Responsibilities include:
• Troubleshoot and resolve complex support problems
• Troubleshoot customer issues using remote desktop software
• Successfully interact through phone and email with customers as you solve their problems
• Dedication to the success and satisfaction of our customers
• Recreation of problems in house
• Root Cause Analysis and / or provision of examples of software bug
• Working independently and as a team to come up with the best solutions to a customer problem.
• Providing best-in-class phone based support for a variety of complex, time critical issues.
• Using and sharing your knowledge of a wide range of technologies
• Working remotely on enterprise level customers and dark sites
• Having the opportunity to build labs and simulators
• Ability to be involved in product BETA testing
• Contributing to our Solutions Engine and online forums
Position Requirements include:
• At least 5+ years of technical/customer support experience
• Excellent knowledge of VMware\Hyper-V - Implementation and configuration of VMware Cluster environments. Knowledge
of the full feature set available in VMware. Advance Troubleshooting of VMware Issues - Implementation and configuration
of HyperV Cluster environments would be desirable . Knowledge of the full feature set available in HyperV. Advance
Troubleshooting of HyperV Issues – Desirable but not essential.
• Networking and troubleshooting connectivity, name resolution and performance based issues with OS and/or
hardware. Good knowledge of system networking and troubleshooting connectivity and Microsoft clustering technologies
and and TCP/IP and DNS
• Understanding backup theory and design. Backup and data management fundamentals
• Previous experience with Commvault technologies is highly desirable as is other backup software such as Veritas,
Symantec, Backup Exec, ShadowProtect, NetBackup, NetWorker, Avamar, VEEAM, or TSM is a plus
• Thorough knowledge of administration and trouble shooting in Microsoft Windows Server operating system (think
troubleshooting via the event logs, acquiring crash and application dumps, analysing network packets, windows firewall,
VSS). Strong understanding of Windows clustering. Advance knowledge of Microsoft Active directory. Recovery knowledge
of Microsoft operating systems and applications.
• Linux Skills• Previous experience troubleshooting enterprise environments
• Strong customer relations skills.
• Strong multi-tasking and prioritization skills.
• Strong written and verbal communication skills.
• Excellent team player.
Why Commvault?
You get the “Freedom to make an impact, together”. We thrive upon collaboration by designing our offices and cafes to spark
conversation about work and fun. Although we hail from all walks of life and speak dozens of languages, we’re passionate about
equality and integrity. We “go beyond” each and every day.
Qualifications
We value knowledge and curiosity, no matter whether you learnt it at university, through courses or by learning from others.
Bachelors Degree
MCP/MCSA/MCSE/VCP highly desirable.
Additional Information
Recognized as a leader in the Gartner Magic Quadrant for Data Center Backup and Recovery Software, our industry's definitive
independent ranking. For the seventh straight year, Commvault has been named a leader. And this year we're furthest on the
"completeness of vision" and highest on the "ability to execute."
Commvault offers its products through a broad array of distribution partners globally, while building upon its strong portfolio of strategic
partnerships with leading technology companies including Microsoft, Amazon Web Services, Cisco, Oracle, SAP, Nutanix, Pure, HP,
Hitachi, NetApp and many others. Commvault's global headquarters is located in Tinton Falls NJ, with additional offices that support
customers globally across the Americas, EMEA, and APA


Requirements:
Proficient with Java, Android framework
Experience with various Android latest technologies and complex UI with XML Designs
Experience with offline storage, threading, and performance tuning
Familiarity with RESTful APIs to connect Android applications to back-end services
Understanding of Google's design principles and interface guidelines
Little Experience with backend coding such as PHP/Nodejs
Knack for benchmarking and optimization
Proficient understanding of code versioning tools such as Git
Experience or Knowledge of React-Native is a Plus!




Should have atlest 1 year of experience.
Knowledge of app development.
Ready to work from office.
Kuliza helps BFSI enterprises build new-age Fintech products and platforms to power their digital business. We work with leading financial enterprises such as HDFC Life, Aditya Birla Finance, UTI MF, Birla Sun Life AMC, Coverfox, ICICI bank, VP Bank (Vietnam), Standard Chartered Bank and more and help them create world-class digital products as a part of their transformation assignments.
We are a 250+ strong team, headquartered in Bangalore with offices in other cities such as Mumbai and Singapore and have built 120+ digital products for various enterprises in India, Singapore, MiddleEast and US.
This opening is for Kuliza's Lending Software SBU which is in the business of implementing new-age lending systems/ platforms for banks and NBFCs across Indian and Global clients. More information about our lending product is available on our site: http://www.getlend.in/">www.GetLend.In
Awards and Accolades
Kuliza has been the recipient of multiple awards including the following featured ones:
- Awarded by Deloitte as one of the fastest-growing tech startups in India
- Awarded by Ernst & Young and Banking Frontier as provider of top 5 most innovative banking products in India
- Awarded by The Economic Times and Deloitte as a provider of most promising Fintech product in the Lending category in India
- Awarded by Elets as Best Lending System for NBFCs
Role Introduction
Technical leads oversee a team of personnel focused on technical issues, including software development, product releases, and engineering tasks. They are responsible for the end to end operations of the Development team. They often evaluate their team's work processes and best practices and implement changes to streamline operations.
Role Base Location: Bangalore
Responsibilities
- Design, develop, test and implement high-quality software, as a member of an agile development team
- Participate in code reviews, design reviews, architecture discussions
- Understanding the requirement and design/develop sustainable and agile application architecture
- Proactively identify architectural weaknesses and recommend appropriate solutions
- Proactively share technical knowledge and best practices with team members
- Engage in continuous learning and adoption of new concepts, technologies, and functionality
- Utilize Lend.in Platform to deploy the customer requirements in the BFSI Sector
Must-Have Qualification
- Solid Web developer with at least 4-5 years of Java/ J2EE experience
- 3+ years of Java experience along with spring boot is mandatory
- 3+ years of professional experience with enterprise architecture and developing highly scalable websites/services
- 3+ years of experience with database design and maintenance (MySQL)
- Proficiency with back and front end caching strategies (Memcached, Redis)
- Hands-on experience developing, releasing, and maintaining large-scale software
applications
- Must be a self-starter and enjoy working in a team
- Must have led a team of size 5 to 7
- High Energy levels and passionate to try new technology stacks
Good to have Qualification
- Prior experience in BFSI/Lending domain is a strong plus
- Startup DNA
- Experience in React and React Native


Job Description
As a Senior Software Engineer at Radixweb, you will write and maintain efficient code by using PHP technology. You will follow the complete software development life cycle and work with other team members on solutions modules including software system design and development.
Roles & Responsibilities
- Involve in full life-cycle application development
- Programming and Development of Web Application with other PHP Programmer
- Analyzing, coding and debugging the application with PHP & MySQL
- Involve in the work of cloud technology(AWS)
- Involve in a continuous learning process for the latest technologies
- Work with creative thinking and result-oriented approach
Eligibility
- 3 to 5 Years of working experience as a Sr. PHP Developer /Sr. PHP Programmer
- Prior experience in working with PHP, PHP Core, Code igniter, Laravel, CakePHP, Symfony (Any Framework)
- Knowledge of AWS Cloud services
- Have an understanding of MySQL Database
- Excellent in OOPS concepts and implementation in projects
- Demonstrable knowledge of web technologies including HTML, CSS, JQuery, AJAX.
- Experience on Web Service and third party API integration
- Experience in Linux Environment (LAMP) will be an advantage.
- Good understanding of debugging and technical troubleshooting
- Good knowledge of deployment and release cycle with PHP technology
Company Introduction
Founded in 2000, Radixweb is a leading software development company serving over 2900 clients in 25 countries. Join us to work on challenging projects, standardized processes, and fun work culture.
In addition, have an exposure to our home-grown .Net-based open-source framework for creating a cloud-friendly modernized enterprise web application https://www.rxweb.io/home">www.rxweb.io developed using top software design patterns and principles. Already being recognized by developers’ community across the world.
Also have an exposure of our home-grown globally acclaimed PHP based web to print solution- https://www.onprintshop.com/">https://www.onprintshop.com/ developed to simplify print order management from client order to shipping. Recognized as solution partners by reputed brands in the print industry and serving small to largest printers across the world.
- Opportunity to work on latest technologies
- Technology and team-based well-managed training & development process
- A strong and committed team of 450+ employee
- 70+ Employees working with us for 5+ Years
- 25+ employees working with us for 10+ Years
- Flexible shift timings with lucrative compensation
- Transparent Appraisal process
- Exclusive soft skill training by professional Trainers.

