Team Lead - Web Solutions Specialist (Technical Support)
Endurance International Group is a technology company that powers the online presence of small and medium businesses (SMBs). Through our proprietary cloud platform, we provide solutions like web and email hosting, cloud, eCommerce and eMarketing solutions, mobile business tools, etc. We cater to approx. 4.2 million individuals and businesses across the globe to help establish and expand their online footprint.
What you’ll do
- Create an inspiring team environment with an open communication culture
- Monitor and track performance of direct reports
- Discover training needs and provide coaching and feedback to direct reports
- Listen to team members’ feedback and resolve any issues or conflicts
- Drive team engagement. Suggest and organize team-building activities
- Track and maintain attendance and productivity of direct reports
- Take ownership of escalated issues of customers
- Work with different teams to resolve customer issues
- Share customer feedback and feature requests with the Product and Engineering team
- Report Incidents to the relevant team and share regular updates with stakeholders until the issue is resolved.
- Assist the manager in driving key metrics of the team like CSAT, SLA, FCR, etc
- Build reports, analyze trends, and draw inferences from it.
- Conduct the first round of interview with candidates
Who you are:
- Graduate from any stream (Mandatory).
- Engineering, BCA or BSc (IT or Computers) preferred
- Team handling experience (Minimum 1 year).
- Comfortable working in rotational & night shifts.
- Work Experience: 3 to 5 years experience specifically with technical support in the web hosting industry.
- Have an understanding of different hosting products such as Shared, Reseller, VPS, Dedicated Servers and addons like sitelock, codeguard, SSL etc.
- Proficient in handling a variety of web hosting related issues
- Ability to take ownership and work independently, handle multiple priorities, prioritize workload and meet deadlines.
- Analytical and problem-solving skills - Ability to analyze large sets of data using advanced excel/analytics skills.
- Ability and willingness to transfer knowledge and experience to colleagues and team members
- Ability to develop and lead a team with role-modeling the right behaviors. Ability to influence others and motivate people.
- Must be customer-focused with strong customer interaction skills.
- Outstanding written and verbal communication skills
- Ability to solve complex problems quickly, inventively, and resourcefully
- Self Motivated and highly dependable individual
- High degree of flexibility and agility in thought and behavior.
Why you’ll love us:
In this era of COVID-19, we believe in putting our employees first and keeping them safe. We were one of the first technology companies to make significant changes to our office environments and team interactions, including mandatory working from home and safety procedures to enter our office space. We are committed to not require any face-to-face interaction for our employees until the data shows it is entirely safe for our teams. Here is just a snippet of what we think you’ll love:
- Grow together. Our exciting virtual learning & development programs never cease to amaze us. Participate in our ExpertSpeak sessions/E-learning courses to grow professionally & personally.
- Work with creative & innovative teams. At Endurance, we believe in hiring the best of the best and are proud of being surrounded with people who think out of the box to only better our products, work & customer experiences.
- Did someone say free domain? Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.
- Leave your worries aside! Juggling the demands of career and personal life can be stressful and challenging but don't worry! Our employee's assistance program services provide free, confidential, short-term counseling. This benefit is also extended to immediate family members.
- We’ve got you covered. We are a family! From medical to life insurance, education sponsorship to interest-free loans & Flexi-leave policy - we've got your back!

About Endurance International Group
About
Company video


Connect with the team
Similar jobs
- Strong Backend Developer with Rust knowledge
- Mandatory (Experience) - Must have 3+ YOE as a Software Engineer
- Mandatory (Core Skills) - Expert level knowledge in Rust or Realtime experience in Rust
- Mandatory (Company) - Product company (Highly preferred- Blockchain companies, Gaming Companies, Early stage startups)
- Mandatory (Education) - Engineering from Tier-1 Colleges
- Develop and implement sales strategies for IT staff augmentation and consulting services.
- Identify and engage with potential clients, including IT firms, enterprises, and startups.
- Build and maintain long-term client relationships with hiring managers, procurement teams
- Understand client requirements for contract, contract-to-hire, and full-time IT staffing.
- Work closely with the recruitment team to ensure the timely delivery of qualified IT professionals.
- Negotiate contracts, pricing, and service agreements in line with business goals.
- Monitor market trends, competitor activities, and emerging IT staffing needs.
- Maintain an up-to-date sales pipeline, providing reports on revenue forecasts and client engagement.
FICA (AM – FICA)
- SAP IS-U FICA Functional Support
Ø Conceptualizing & Mapping of Business Scenarios
Ø Business requirement understanding same to be given to developer
Ø Functional support for all Collection(FICA) processes.
Ø Having expertise & understanding the migration activity
• SAP IS-U Developments
Ø Preparing Functional Specification Document
Ø Implementation/Execution of developmental logic
Ø Technical / Functional testing of IS-U FICA developments
• SAP Roles & Authorization
Role assignment to user ,New role/object/field creation according to requirement.
About Reltio
At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data management (MDM), and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data.
Reltio Data Cloud™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth.
At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”.
If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.
Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives.
If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data—let’s talk!
Job Summary
Core Platform development is spread across multiple cross-functional teams, each building large and complex components of the MDM platform. An engineer playing a senior role in a team is technically responsible for particular feature delivery, which consists of:
- Presenting a solution to Architects
- Technically driving feature delivery, making decisions, development leadership – distributing tasks across one or two regular engineers
- Working with QA to review testing approaches, providing all details needed for testing, and reviewing test plans
- Being responsible for all internal feature documentation
Job Duties and Responsibilities
- Develop and integrate backend services with AI agents and LLM-powered toolchains.
- Work closely with AI/ML teams to expose and support autonomous workflows through APIs.
- Develop event-driven and asynchronous services based on Java for real-time agentic interactions.
- Support integration of AI agents with business logic, databases, external APIs, and messaging systems
- Maintain API security, authentication, and data privacy standards.
- Stay up to date on emerging agentic AI trends and suggest practical applications within the backend stack.
Skills You Must Have
- 8+ years of experience in enterprise application design, development using Java
- 5+ Experience in backend applications development
- 3-5 years of experience in building scalable distributed data systems using Java and Cloud Technology.
- Strong technical background with previous development experience for enterprise customers
- Strong Java knowledge (Java 8 and above), Java Runtime basics
- Provide Technical mentorship and leadership to junior team members.
- Hands-on technically, comfortable reviewing and writing code.
- Solid foundation in computer science, with strong competencies in algorithms, data structures, software design, and building large, distributed systems
- Experience in performance optimisations, code profiling, Java application runtime analysis
- Proven ability to deliver solutions, offer implementation support, engage with customers.
Skills with Basic knowledge required:
- Experience integrating with AI microservices, APIs, or agent frameworks.
- Basic knowledge of Python will be a plus
- Previous work in a cross-functional environment combining backend and AI components.
Understanding of prompt engineering, embeddings, or semantic search is a plus.
- Exposure to agentic AI systems and tools like LangChain will be a plus.
- Familiarity with graph-based memory systems, context-aware workflows, or reasoning engines.
- Basic understanding of MCP protocol
Skills That Are Nice to Have
- Experience working with NoSQL databases like Cassandra, and queue services like SQS
- Experience in cloud security principles
- Experience with Kubernetes
- Experience with big data technologies
- Experience in driving customer focus for SaaS products is a big plus
Why Join Reltio?
Health & Wellness:
- Comprehensive Group medical insurance (includes parents) with additional top-up options
- Accidental Insurance
- Life Insurance
- Free unlimited online doctor consultations
- Employee Assistance Program (EAP)
Work-Life Balance:
- 36 annual leaves (18 sick + 18 earned)
- 26 weeks maternity leave, 15 days paternity leave
- 1 week additional off every year globally (Recharge Week)
Support for Home Office Setup:
- Home office setup allowance
Stay Connected, Work Flexibly:
- Mobile & internet reimbursement
- Free meal coverage
- And many more…
Job Description:
We are seeking an experienced and highly motivated Business Development Associate/Executive to join our dynamic team. As a Business Development Associate, you will play a critical role in expanding our business by generating leads and managing relationships with foreign and Indian clients. We are looking for an individual with a proven track record in lead generation and a strong ability to handle international clients.
Responsibilities:
Conduct market research to identify potential leads and target industries.
Utilize various channels such as online platforms, social media, industry events, and networking to generate leads.
Develop and implement effective strategies to attract and engage potential clients.
Understand client needs and requirements, and propose suitable solutions and services.
Conduct regular client meetings, both in person and virtually, to discuss ongoing projects, address concerns, and identify new opportunities.
Freshers also can apply
Location - Kolkata ( salt lake)
Salary - 12k for freshers, for experience salary up to 18k.
Overall 4+ years of experience
· 2 year development experience in NodeJs(v4 and above)
· Knowledge in Unit testing frameworks like Mocha
· Experience in working with any NodeJs web framework(Express or Hapi)
· Development experience using any persistent store (NoSql or Relational)
Formal Deliverables
· Design and development of new and enhance existing applications using Node.JS
· Collaborate with internal and external team members to ensure projects get delivered as planned
· Develop Backend services using HapiJs
· Develop background workers based on cron or rabbitmq messages
· Support existing and new features via bug fixes, prod support or monitoring scripts
· Unit testing for all the developed modules
Design and implement overall recruiting strategy
Develop and update job descriptions and job specifications
Perform job and task analysis to document job requirements and objectives
Prepare recruitment materials and post jobs to appropriate job board/newspapers/colleges etc
Source and recruit candidates by using databases, social media etc
Screen candidates resumes and job applications
Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule
Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes
Onboard new employees in order to become fully integrated
Monitor and apply HR recruiting best practices
Provide analytical and well documented recruiting reports to the rest of the team
Act as a point of contact and build influential candidate relationships during the selection process
Promote company’s reputation as “best place to work”
Requirements:
Proven work experience as a Recruiter (either an in-house recruiter or a staffing agency recruiter)
Solid ability to conduct different types of interviews (structured, competency-based, stress etc)
Hands on experience with various selection processes (video interviewing, phone interviewing, reference check etc)
Ability to organize skills assessment centers (in tray activities, work samples, psychometric and IQ/EQ tests, etc)
Familiarity with HR databases, Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS)
Good communication and interpersonal skills
Strong decision-making skills
Any degree or in Human Resources Management


Wanted Experienced Dot Net Developers
Experienced candidates with the following skill ASP.NET 4.0, Ajax, WCF, MVC, WebAPI, ASP.NET Core API, JQuery, Windows Services and SQL Server 2008 and above.
Experience
1.5 - 5 Years
Education
UG - Any Graduate
PG - Any PG Course
Location
Hyderabad
Job Description
- 1.5+ Years of experience in .Net, ASP.Net and C#, WCF/API and REST services.
- Should be able to write clean and good scalable code.
- Hands on experience with CSS, JavaScript and jQuery
- Strong knowledge in OOPS concepts.
- Knowledge of T SQL with SQL server 2008 R2/2012 including Stored Procedures, Triggers & User Defined Functions.
- Good to have CSS3 and HTML5 knowledge.
- Good analytical and communication skills are required.
- Preference will be given to the candidates who can do client interaction.

and maintain applications used by teams across. You will learn and develop
applications based on cutting edge technologies and deploy them on client's
infrastructure. You need to identify newer technologies as needed
As a Senior Software Engineer, you will be responsible for:
Working with groups within the company to gather requirements and collaborate with
architects to build solutions.
Designing, developing and Unit testing to ensure successful system Integration of
applications.
Providing support for interface issues to update changes and provide fixes to bugs
Creating and documentation of test results to ensure accurate results are recorded
Assisting and supporting in platform upgrades and mentoring Junior engineers on
technology aspects to help upscale knowledge
Working with diverse programming languages as needed to ensure successful
running of a applications.
Have 4 years of relevant experience and education in Computer Science or
Engineering
Have experience in developing applications using Java, Spring, JavaScript and
databases
Display experience in working on front end technologies like bootstrap and ReactJS
Show proficiency in technical evaluation of products and design of applications
Be comfortable working with scripting languages such as Python or Perl
Be able to learn new technologies quickly
Have proficiency in using build tools in Linux commands and Shell
Demonstrate excellent communication and presentation skills and an ability to build
trusting relationships with customers

