Team Lead - Web Solutions Specialist (Technical Support)
Endurance International Group is a technology company that powers the online presence of small and medium businesses (SMBs). Through our proprietary cloud platform, we provide solutions like web and email hosting, cloud, eCommerce and eMarketing solutions, mobile business tools, etc. We cater to approx. 4.2 million individuals and businesses across the globe to help establish and expand their online footprint.
What you’ll do
- Create an inspiring team environment with an open communication culture
- Monitor and track performance of direct reports
- Discover training needs and provide coaching and feedback to direct reports
- Listen to team members’ feedback and resolve any issues or conflicts
- Drive team engagement. Suggest and organize team-building activities
- Track and maintain attendance and productivity of direct reports
- Take ownership of escalated issues of customers
- Work with different teams to resolve customer issues
- Share customer feedback and feature requests with the Product and Engineering team
- Report Incidents to the relevant team and share regular updates with stakeholders until the issue is resolved.
- Assist the manager in driving key metrics of the team like CSAT, SLA, FCR, etc
- Build reports, analyze trends, and draw inferences from it.
- Conduct the first round of interview with candidates
Who you are:
- Graduate from any stream (Mandatory).
- Engineering, BCA or BSc (IT or Computers) preferred
- Team handling experience (Minimum 1 year).
- Comfortable working in rotational & night shifts.
- Work Experience: 3 to 5 years experience specifically with technical support in the web hosting industry.
- Have an understanding of different hosting products such as Shared, Reseller, VPS, Dedicated Servers and addons like sitelock, codeguard, SSL etc.
- Proficient in handling a variety of web hosting related issues
- Ability to take ownership and work independently, handle multiple priorities, prioritize workload and meet deadlines.
- Analytical and problem-solving skills - Ability to analyze large sets of data using advanced excel/analytics skills.
- Ability and willingness to transfer knowledge and experience to colleagues and team members
- Ability to develop and lead a team with role-modeling the right behaviors. Ability to influence others and motivate people.
- Must be customer-focused with strong customer interaction skills.
- Outstanding written and verbal communication skills
- Ability to solve complex problems quickly, inventively, and resourcefully
- Self Motivated and highly dependable individual
- High degree of flexibility and agility in thought and behavior.
Why you’ll love us:
In this era of COVID-19, we believe in putting our employees first and keeping them safe. We were one of the first technology companies to make significant changes to our office environments and team interactions, including mandatory working from home and safety procedures to enter our office space. We are committed to not require any face-to-face interaction for our employees until the data shows it is entirely safe for our teams. Here is just a snippet of what we think you’ll love:
- Grow together. Our exciting virtual learning & development programs never cease to amaze us. Participate in our ExpertSpeak sessions/E-learning courses to grow professionally & personally.
- Work with creative & innovative teams. At Endurance, we believe in hiring the best of the best and are proud of being surrounded with people who think out of the box to only better our products, work & customer experiences.
- Did someone say free domain? Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.
- Leave your worries aside! Juggling the demands of career and personal life can be stressful and challenging but don't worry! Our employee's assistance program services provide free, confidential, short-term counseling. This benefit is also extended to immediate family members.
- We’ve got you covered. We are a family! From medical to life insurance, education sponsorship to interest-free loans & Flexi-leave policy - we've got your back!
About Endurance International Group
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PluginLive Technology Pvt Ltd is a leading provider of innovative HR solutions. Our mission is to transform the hiring process through technology and make it easier for organizations to find, attract, and hire top talent. We are looking for a passionate and experienced Data Engineering Lead to guide the data strategy and engineering efforts for our Campus Hiring Digital Recruitment SaaS Platform.
Role Overview:
The Data Engineering Lead will be responsible for leading the data engineering team and driving the development of data infrastructure, pipelines, and analytics capabilities for our Campus Hiring Digital Recruitment SaaS Platform. This role requires a deep understanding of data engineering, big data technologies, and team leadership. The ideal candidate will have a strong technical background, excellent leadership skills, and a proven track record of building robust data systems.
Job Description
Position: Data Engineering Lead - Campus Hiring Digital Recruitment SaaS Platform
Location: Chennai
Minimum Qualification: Bachelor’s degree in computer science, Engineering, Data Science, or a related field. Master’s degree or equivalent is a plus.
Experience: 7+ years of experience in data engineering, with at least 3 years in a leadership role.
CTC: 20-30 LPA
Employment Type: Full Time
Key Responsibilities:
Data Strategy and Vision:
- Develop and communicate a clear data strategy and vision for the Campus Hiring Digital Recruitment SaaS Platform.
- Conduct market research and competitive analysis to identify trends, opportunities, and data needs.
- Define and prioritize the data roadmap, aligning it with business goals and customer requirements.
Data Infrastructure Development:
- Design, build, and maintain scalable data infrastructure and pipelines to support data collection, storage, processing, and analysis.
- Ensure the reliability, scalability, and performance of the data infrastructure.
- Implement best practices in data management, including data governance, data quality, and data security.
Data Pipeline Management:
- Oversee the development and maintenance of ETL (Extract, Transform, Load) processes.
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- Monitor and optimize data pipelines for performance and cost efficiency.
Data Analytics and Reporting:
- Collaborate with data analysts and data scientists to build and deploy advanced analytics and machine learning models.
- Develop and maintain data models, dashboards, and reports to provide insights and support decision-making.
- Ensure data is easily accessible and usable by stakeholders across the organization.
Team Leadership:
- Lead, mentor, and guide a team of data engineers, fostering a culture of collaboration, continuous improvement, and innovation.
- Conduct code reviews, provide constructive feedback, and ensure adherence to development standards.
- Collaborate with cross-functional teams including product, engineering, and marketing to ensure alignment and delivery of data goals.
Stakeholder Collaboration:
- Work closely with stakeholders to understand business requirements and translate them into technical specifications.
- Communicate effectively with non-technical stakeholders to explain data concepts and progress.
- Participate in strategic planning and decision-making processes.
Skills Required:
- Proven experience in designing and building scalable data infrastructures and pipelines.
- Strong proficiency in programming languages such as Python, R, Data visualization tools like Power BI, Tableau, Qlik, Google Analytics
- Expertise in big data technologies such as Apache Airflow, Hadoop, Spark, Kafka, and cloud data platforms like AWS, Oracle Cloud.
- Solid understanding of database technologies, both SQL and NoSQL.
- Experience with data modeling, data warehousing, and ETL processes.
- Strong analytical and problem-solving abilities.
- Excellent communication, collaboration, and leadership skills.
Preferred Qualifications:
- Experience in HR technology or recruitment platforms.
- Familiarity with machine learning and AI technologies.
- Knowledge of data governance and data security best practices.
- Contributions to open-source projects or active participation in the tech community.
HCM Program Manager
Experience- 10-15 years
Locations- Bangalore & Chennai
- Deep functional knowledge (especially in HCM core modules including the above mentioned three modules) having done 4-6 implementations across industries,
- Understands best practices and can lead solutioning,
- has good understanding of the tech involved,
- Speaks the HR lingo and can build confidence and trust among HR managers/CHRO
- Excellent communicator and leader
- 12-15 years of relevant experience with at least 6 in HCM implementation. Domain experience in HR function can be an advantage if in multinational organizations in any industry, or in evolved IT services companies
About HighLevel
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Our platform comprises various product areas including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments to name a few. We currently service over 28,000 agencies and 120,000 small & medium businesses with a 600+ strong team that works entirely remotely across 15 nations.
We encourage you to check out our youtube channel to learn more about our platform - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
Why should you join HighLevel?
Joining HighLevel company can offer numerous benefits and opportunities. Here are some compelling reasons why you should consider joining:
Cutting-edge Technology: HighLevel is known for its commitment to using the latest and most innovative technologies. By joining the company, you'll have the opportunity to work with cutting-edge tools, frameworks, and platforms, allowing you to enhance your skills and stay at the forefront of the industry.
Challenging and Impactful Work: HighLevel is dedicated to tackling complex problems and delivering impactful solutions. As a member of the team, you'll be involved in exciting projects that have a significant impact on the company and its clients. You'll have the chance to contribute your expertise and make a real difference.
Collaborative and Supportive Environment: HighLevel fosters a collaborative and supportive work culture. You'll be part of a team that values teamwork, knowledge sharing, and mutual growth. The company encourages open communication, provides mentorship opportunities, and promotes a positive work environment where everyone's contributions are valued.
Continuous Learning and Growth: HighLevel emphasizes continuous learning and professional development. They provide various training programs, workshops, and resources to help employees enhance their skills and stay ahead in their careers. Additionally, you'll have the chance to work with experienced professionals who can mentor and guide you in your professional journey.
Opportunities for Advancement: HighLevel recognizes and rewards talent. They offer clear paths for career advancement, allowing you to grow within the organization based on your performance, skills, and aspirations. Whether you aspire to take on leadership roles, specialize in a particular area, or explore new horizons, HighLevel provides opportunities to progress in your career.
Employee Benefits and Perks: HighLevel understands the importance of work-life balance and offers a range of employee benefits and perks. These may include competitive salaries, comprehensive health insurance, Unlimited Paid Leave, flexible work hours, Fully remote options and more.
- Positive Company Culture: HighLevel promotes a positive and inclusive company culture. They value diversity, respect different perspectives, and encourage a healthy work-life balance. The company organizes team-building activities, social events, and initiatives that foster a sense of community and camaraderie among employees
About the role
We are looking for an experienced software engineer with strong technical and communication skills who has worked extensively on frontend and backend engineering systems that process large amounts of data at scale and manage services that handle thousands of requests every minute.
Currently our payment products involve integration with Stripe, PayPal and we have built products like invoices on top of them. We are also eyeing estimates and proposals, expanding into new payment processors and revenue expansion opportunities. Our roadmap is exciting and will keep you challenged all the time. If you think you are up for this challenge, we are most welcome! In this role, you will be expected to be autonomous, guide other developers who might need technical help, collaborate with other technical teams, product, support and customer success.
Your Responsibilities
- Architect and build backend & Frontend APIs and features.
- Create and improve payment capture tools like Cart, Order forms, Invoices and Estimates.
- Build backend & Frontend API features and architecture.
- Work cross-functionally across our platform, experience, integrations, payments and marketplace teams.
- Drive performance through benchmarking and optimization
- Work with a wide range of systems, processes, and technologies to own and solve problems from end to end
- Collaborate closely with our leadership team including engineers, designers, and product managers to build new features and products
- Uphold high engineering standards and bring consistency to the many codebases and systems you will encounter.
- Work on 1 or 2 products.
Your Core Skills
- 1+ years of experience with Vue.js
- 1+ years of experience with Stripe or PayPal integrations
- 5-7 years of experience as a full-stack software engineer.
- Proficient with various programming languages and tools such as but not limited to Javascript, TypeScript, Vue.js, NodeJS, and GraphQL
- Must be able to work with a team and collaborate remotely.
- You have an entrepreneurial mindset, are eager to take on different roles when necessary and know how to navigate a start-up environment.
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- Ability to stitch together many different services and processes together, even if you have not worked with them before.
- Hold a great deal of empathy for your team and users, you are a steward of crafting great experiences.
- Have great communication skills and can thrive in a highly collaborative environment when working cross-functionally with many stakeholders.
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- A keen eye for design and love to think about user flows and user experiences.
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- Experience with NoSQL databases like MongoDB.
Additional Skills
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About Us-
Intellipaat is the leading online education provider and creates courses in collaboration with top MNCs and universities such as IBM, Microsoft, E&ICT, IIT Guwahati, SPJIMR, etc., with more than 600,000 learners and 200+ corporates across 53+ countries learning on our platform.
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- Self-learn new technologies and showcase domain expertise in the team
- Articulate and present complex concepts in an easy to grasp visualizations keeping global audience in mind
- Research/analyze and solve complex problems in software technologies, frameworks, and platforms
- Interact with Subject Matter Experts from the industry
- Understand the objectives, target audience, and develop simple, easy-to-understand, user-friendly content while employing good search engine optimization (SEO) techniques
- Collaborate with SME/Technical experts and develop state of the art content, rewrite the existing content or edit and proofread content
- Create visual presentations that communicate complex concepts in a manner that appeals to a wide variety of audiences
- Create Webinar/Lectures for internal/YouTube platform on upcoming technologies
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- Excellent written and verbal English, with an ability to express thoughts succinctly
- Excellent Aptitude & Reasoning Skills
- High level of energy and proactive nature
- A sense of ownership and a willingness to accept the challenge of daily deadlines is essential
- Preferable Knowledge Of any of these skills like Linux, AWS, Azure, GCP, Java, Java EE, Python, Hadoop/ Spark, Data Science, ML, AI, etc.
- Passion to learn & explore new and emerging technologies
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- The candidate will be responsible for expanding and optimising our data and data pipeline architecture, as well as optimising data flow and collection for cross-functional teams.
- The ideal candidate is an experienced data pipeline builder and data wrangler who enjoys optimising data systems and building them from the ground up.
- Looking for a person with a strong ability to analyse and provide valuable insights to the product and business team to solve daily business problems.
- You should be able to work in a high-volume environment, have outstanding planning and organisational skills.
Qualifications for Data Engineer
- Working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases.
- Experience building and optimising ‘big data’ data pipelines, architectures, and data sets.
- Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
- Strong analytic skills related to working with unstructured datasets. Build processes supporting data transformation, data structures, metadata, dependency and workload management.
- Experience supporting and working with cross-functional teams in a dynamic environment.
- Looking for a candidate with 2-3 years of experience in a Data Engineer role, who is a CS graduate or has an equivalent experience.
What we're looking for?
- Experience with big data tools: Hadoop, Spark, Kafka and other alternate tools.
- Experience with relational SQL and NoSQL databases, including MySql/Postgres and Mongodb.
- Experience with data pipeline and workflow management tools: Luigi, Airflow.
- Experience with AWS cloud services: EC2, EMR, RDS, Redshift.
- Experience with stream-processing systems: Storm, Spark-Streaming.
- Experience with object-oriented/object function scripting languages: Python, Java, Scala.
- Field manage audit engagements, including management of client relationships;
- Plan and deliver a range of audit and assurance services;
- Supervise teams to successfully execute engagements and mentor more junior members of staff;
- Working effectively in diverse teams within an inclusive team culture where people are recognised for their contribution
- Help to drive our continuous improvement in audit methodology and develop new ways of working through innovation and transformation; and
- Participate in practice management activities, including facilitation of internal training courses and staff development.
You’ll be the one to shape the visual aspects for Textbooks and Multimedia for E learning.
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- Conceptualize visuals based on requirements
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- Develop illustrations, logos and other designs using software or by hand
- Use the appropriate colors and layouts for each graphic
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- Ensure final graphics and layouts are visually appealing and on-brand
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- Proven graphic designing experience
- A strong portfolio of illustrations or other graphics
- Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop)
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- Degree in Design, Fine Arts or related field is a plus
Desired Experience:1 to 4 Years (Fresher’s Welcome)
Mandatory Skills: PHP, MySQL, Digital Ocean , Ability to Learn fast, Self go getter
Required Skills:
• Go Getter / Problem solver not INDENTIFIER
• Fast learner
• Doesnt take no for an answer
• Innovative & Creative
Desired Skills: We work in Node,Php - Code-igniter,Angular and all the latest stuff.
Interview Procedure -:
Machine Problem – Super Easy
Machine Problem II - Little Bit Tough
In Person - Interview
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