Team Lead - Web Solutions Specialist (Technical Support)
Endurance International Group is a technology company that powers the online presence of small and medium businesses (SMBs). Through our proprietary cloud platform, we provide solutions like web and email hosting, cloud, eCommerce and eMarketing solutions, mobile business tools, etc. We cater to approx. 4.2 million individuals and businesses across the globe to help establish and expand their online footprint.
What you’ll do
- Create an inspiring team environment with an open communication culture
- Monitor and track performance of direct reports
- Discover training needs and provide coaching and feedback to direct reports
- Listen to team members’ feedback and resolve any issues or conflicts
- Drive team engagement. Suggest and organize team-building activities
- Track and maintain attendance and productivity of direct reports
- Take ownership of escalated issues of customers
- Work with different teams to resolve customer issues
- Share customer feedback and feature requests with the Product and Engineering team
- Report Incidents to the relevant team and share regular updates with stakeholders until the issue is resolved.
- Assist the manager in driving key metrics of the team like CSAT, SLA, FCR, etc
- Build reports, analyze trends, and draw inferences from it.
- Conduct the first round of interview with candidates
Who you are:
- Graduate from any stream (Mandatory).
- Engineering, BCA or BSc (IT or Computers) preferred
- Team handling experience (Minimum 1 year).
- Comfortable working in rotational & night shifts.
- Work Experience: 3 to 5 years experience specifically with technical support in the web hosting industry.
- Have an understanding of different hosting products such as Shared, Reseller, VPS, Dedicated Servers and addons like sitelock, codeguard, SSL etc.
- Proficient in handling a variety of web hosting related issues
- Ability to take ownership and work independently, handle multiple priorities, prioritize workload and meet deadlines.
- Analytical and problem-solving skills - Ability to analyze large sets of data using advanced excel/analytics skills.
- Ability and willingness to transfer knowledge and experience to colleagues and team members
- Ability to develop and lead a team with role-modeling the right behaviors. Ability to influence others and motivate people.
- Must be customer-focused with strong customer interaction skills.
- Outstanding written and verbal communication skills
- Ability to solve complex problems quickly, inventively, and resourcefully
- Self Motivated and highly dependable individual
- High degree of flexibility and agility in thought and behavior.
Why you’ll love us:
In this era of COVID-19, we believe in putting our employees first and keeping them safe. We were one of the first technology companies to make significant changes to our office environments and team interactions, including mandatory working from home and safety procedures to enter our office space. We are committed to not require any face-to-face interaction for our employees until the data shows it is entirely safe for our teams. Here is just a snippet of what we think you’ll love:
- Grow together. Our exciting virtual learning & development programs never cease to amaze us. Participate in our ExpertSpeak sessions/E-learning courses to grow professionally & personally.
- Work with creative & innovative teams. At Endurance, we believe in hiring the best of the best and are proud of being surrounded with people who think out of the box to only better our products, work & customer experiences.
- Did someone say free domain? Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.
- Leave your worries aside! Juggling the demands of career and personal life can be stressful and challenging but don't worry! Our employee's assistance program services provide free, confidential, short-term counseling. This benefit is also extended to immediate family members.
- We’ve got you covered. We are a family! From medical to life insurance, education sponsorship to interest-free loans & Flexi-leave policy - we've got your back!

About Endurance International Group
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BEFORE APPLYING
We're looking for talented, analytical and passionate people to join our proven team as a Senior Software Engineer based in Mumbai, India.
- We are disrupting the traditional fundraising process for private businesses and investors.
- You will work with a diverse team of former investment bankers, strategy consultants and technologists in developing innovative funding and growth strategies for our users.
- Everything we do is focused on helping businesses and investors find their best match, from institutional investors all the way down to retail.
JOB PURPOSE
- Build and own Fundnel's products guided by our vision: to make private capital and investment opportunities more accessible to all.
- Contribute to the growth of the team by upholding best practices in engineering, security, and design
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- Collaborate with the rest of the team to design, implement and launch new products and features.
- Work closely with PMs, designers, and other engineers to ideate solutions to user problems.
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- Participate in code reviews and knowledge sharing sessions, focused on growing technical & personal skills for the team.
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- A full-stack generalist, with minimum 5 years of working full-time as a software engineer.
- Significant experience in one of the following languages or frameworks: TypeScript, React, Python.
- Experience building complex web products, with expertise working on all parts of the stack (frontend, backend, anything in between).
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- Working knowledge of Docker and Kubernetes.
BONUS ATTRIBUTES
- A full-stack generalist with experience building web applications.
- Experienced at writing clean, scalable code with significant experience in one or more scripting languages. You are product oriented, combining thoughtfulness with pragmatism and a will to get stuff done.
- Excited to move fast, prioritize, and constantly make critical product decisions.
- Comfortable with and curious about working outside of a traditional narrow engineering role.
- A self-starter: you have started something on your own before - a startup, an open-source project, something else.
- You believe effective and successful work is made possible by clear and honest communication, with a shared understanding of the long-term vision and immediate next actions. When you don't fully understand something, you ask lots of questions and use the opportunity to learn and grow.
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● Strong software engineering background, with good problem solving skills.
● Extremely self-motivated; able to identify opportunities for improvement and tackle
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● Experience with testing automation tools like Selenium/Appium, jUnit etc.
● Experience in testing Web Application and Mobile Web
● Experience in testing Native Mobile Applications(Android/Ios)
● Good working knowledge of scripting languages.
● Experience developing and debugging in Php, Python or Java.
● Basic understanding of linux systems and commands.
● Knowledge of relational databases/SQL
● Strong communication and documentation skills
● BE in Computer Science or equivalent work experience
Pluses:
● Understanding of continuous deployment techniques
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In this role, you should be an analytical and creative designer who is able to grasp user needs and solve problems. A strong portfolio of successful UX and other technical projects is essential. Ultimately, you will make our product more user-friendly and intuitive to attract and retain customers.
The position is based out of Bangalore, India
What You’ll Do
● Make strategic design and user-experience decisions related to core, and new, functions and features. ● Take a user-centered design approach and rapidly test and iterate your designs. ● Collaborate with other team members and stakeholders. ● Ask smart questions, take risks and champion new ideas. ● Own big design projects (think social platforms, new design tools, and other high-impact projects) ● Work directly with our engineers, delivering them product specs and assets ● Work directly with other designers to envision and iterate the concept ● Contribute to high-level strategic decisions with the rest of the team ● Compile research and create user flows ● Design mockups and high-fidelity user interfaces ● Understand product specifications and user psychology ● Conduct concept and usability testing and gather feedback ● Create personas through user research and data ● Define the right interaction model and evaluate its success ● Find creative ways to solve UX problems (e.g. usability, findability). Identify design problems and devise elegant solutions. ● Developing an iconic and beloved identity for a high-profile startup as it launches and grows. (Think Zomato, Uber, Tesla, Flipkart)
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keen to grow and foster a growing community, have been an influencer amongst your friends and community, team player
Lover interacting and helping people
You are a charismatic people person who can talk to anyone, you are flexible, fearless and excited to help build something awesome and share it with the world
You are motivated and understand the impact of highly satisfied, excited community.
Responsibilities
You will be powered with creating, fostering and supporting the community and inspire the growing community to share the BelonG Experience
Turn community members into passionate evangelists. Identify and engage community advocates
Monitor social media sites and actively participate in discussions across. Spread the BelonG love through creating exciting blogs and social content
Design, Develop programs that generate value for the community
Manage relationship with the community members, mentors, investors, and corporate partners



