Team Lead - Web Solutions Specialist (Technical Support)

We are looking for Management Trainees (girls preferred) to lead and oversee the operations of the company. The candidate will be responsible for ensuring the efficiency of business operations as well as setting strategic goals for the future.

The ideal candidate will be well-versed in all matters of business. 

They will be a competent leader able to provide guidance that enhances performance in a manner which incorporates the company's vision and culture.

The goal will be to ensure the profitability of our company's activities to drive sustainable development and long-term success.

JD - not limited to the below points

Qualification:

• Graduate / Post Graduate
• Fresher

Skills Required:

• Fluency in English
• Good communication
• Strategic Thinking capacity

Requirements:

• Develop goals and objectives that tend to growth and prosperity
• Design and implement business plans and strategies to promote the attainment of goals
• Ensure that the company has adequate and suitable resources to complete its activities (e.g. people, materials, equipment etc.)
• Organize and coordinate operations in ways that ensure maximum productivity
• Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness
• Maintain relationships with partners/vendors/suppliers
• Gather, analyze and interpret external and internal data and write reports
• Assess overall company performance against objectives
• Represent the company in events, conferences etc.
• Ensure adherence to legal rules and guidelines

There will be training for the initial 6 months until the candidate achieves the skill. During this period, the salary/stipend will be ₹10,000/- to ₹15,000/- per month.

Candidates will be trained under the Co-Founders, who are well-experienced.

The Job profile, in short, will include multiple roles - From B2B Sales, Partner/Vendor/Client Relationship Management, Admin roles, Project Management (at a basic level) etc. 

Each candidate will start their training through B2B Sales since that is the best way to learn the services and positioning of our company. Further, they will be put into other roles, based on their Capabilities & Vacancies.

Post 6 months, one role will be made permanent for them, with a 100% or more hike in salary.

We are looking for someone who can be with us for the long term. There will be a one-year bond with Palpx. 

• There will be NO allowance for travel and stay
• Food will be provided
• Job type will be work from office (strictly) 
• Location: HSR Layout, Bengaluru
• Office hours: 9:30am - 6:30pm
• Working Days: 6 days a week will be working (Monday - Saturday)

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A3

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 1 years to 2 years, especially in Voice process.

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A4

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 3 years to 5 years, especially in Voice process.

Designation: Android Developer (SDE – II)

Department: Software Engineering Team

Location: Bangalore

Qualification: B.Tech in Computer Science, Engineering or relevant field

Experience: 3+ years of relevant experience in Designing and building advanced applications for the Android platform (with Android SDK and Kotlin).

Responsibilities:

1. Design and build advanced applications for the Android platform
2. Collaborate with cross-functional teams to define, design, and ship new features
3. Work with outside data sources and APIs
4. Unit-test code for robustness, including edge cases, usability, and general reliability
5. Work on bug fixing and improving application performance
6. Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Skills Required:

1. Experience in developing Android native projects
2. Experience with Android SDK and Kotlin
3. Experience working with remote data via REST and JSON
4. Experience with third-party libraries and APIs
5. Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
6. Solid understanding of the full mobile development life cycle.
7. Good understanding of computer science fundamentals - data structures, algorithms, memory management, performance.
8. Enjoys coding and problem solving
9. Ability to showcase applications which has been built in past
10. Good communication skills.
11. Ability to express ideas clearly and concisely
12. Familiarity with code versioning tools (such as Git, SVN, and Mercurial)
13. Good problem-solving skills
14. Team spirit

Salary: Upto 12LPA (Negotiable)

IMMEDIATE JOINING PREFERRED!

Requirements

• Candidate should have knowledge of HTML, HTML-5, CSS3, JavaScript, JQuery
• Command over tools like Dream weaver, Photoshop, Responsive, Flash, Bootstrap etc.

• Experience in cross browser development(Internet Explorer, Firefox, Google Chrome, Safari etc.) and Web usability and interface design knowledge

• Design graphics, PSD, CDR, for Mobile and webUI

• Should be able to translate creative directions and discussions into leading on-demand application designs and layout. 
• Candidate must be an Imaginative, Innovative, Creative & a Fresh thinker. 

• Candidate should have good communication skills
• Maintaining and supporting multiple projects and deadlines

Responsibilities

• Design layout and coding of polished websites that engage and retain visitors.
• Will be responsible for completing the project in timeline.

Carrier Advancement

• Job with growth opportunities within a stable B2B company
• Pleasant working environment with motivated people
• Extra Benefits

About this role

We are seeking a seasoned DBA to join our team. You will have extensive experience in a mission-critical environment as a database administrator over a successful career.  You will primarily work on the Supporting our Databases, AWS RDS (MySQL), and  MongoDB/ Cassandra.

What You’ll Do

• Provide leadership in database scaling & monitoring. Maintain runbooks for our 24x7 SRE team. 
• Assist in troubleshooting and resolution of database issues. Perform database upgrades and patches.
• Define and develop data pipelines between platforms in a mission-critical environment using DMS, Fivetran, Kafka, etc.
• Work with our developers to optimize and tune their SQL queries.
• Assist in application development, debugging, and optimization with respect to data concerns.
• Provide input in the design and implementation of backup, recovery, and DR strategy
• Review application and database design for compliance.

What You’ll Need

• Ability to script in a high-level language like Python, Ruby, etc for Automation. 
• 8+ years of experience in AWS database services like RDS (Mysql), MongoDB/ Cassandra.
• 4+ years of experience in database design and DevOps on AWS.
• Must demonstrate a clear understanding of logical and physical database design and standards. 
• Experience in columnar data warehouse solutions like Redshift or Snowflake. 
• Must have extensive hands-on experience with MySQL in a large scale 24x7 production environment with millions of records.
• Bachelor of Science in Computer Science, Mathematics, or Engineering; or equivalent work experience

Bonus Points If You Have

• Experience with NoSQL solutions such as Cassandra/MongoDB etc.
• Experience with software development life cycle (SDLC) in an agile environment
• Hands-on production experience with Big Data applications such as Spark.
• Knowledge of development best practices (source control with Git, continuous integration, automated testing).