Team Lead - Web Solutions Specialist (Technical Support)
Endurance International Group is a technology company that powers the online presence of small and medium businesses (SMBs). Through our proprietary cloud platform, we provide solutions like web and email hosting, cloud, eCommerce and eMarketing solutions, mobile business tools, etc. We cater to approx. 4.2 million individuals and businesses across the globe to help establish and expand their online footprint.
What you’ll do
- Create an inspiring team environment with an open communication culture
- Monitor and track performance of direct reports
- Discover training needs and provide coaching and feedback to direct reports
- Listen to team members’ feedback and resolve any issues or conflicts
- Drive team engagement. Suggest and organize team-building activities
- Track and maintain attendance and productivity of direct reports
- Take ownership of escalated issues of customers
- Work with different teams to resolve customer issues
- Share customer feedback and feature requests with the Product and Engineering team
- Report Incidents to the relevant team and share regular updates with stakeholders until the issue is resolved.
- Assist the manager in driving key metrics of the team like CSAT, SLA, FCR, etc
- Build reports, analyze trends, and draw inferences from it.
- Conduct the first round of interview with candidates
Who you are:
- Graduate from any stream (Mandatory).
- Engineering, BCA or BSc (IT or Computers) preferred
- Team handling experience (Minimum 1 year).
- Comfortable working in rotational & night shifts.
- Work Experience: 3 to 5 years experience specifically with technical support in the web hosting industry.
- Have an understanding of different hosting products such as Shared, Reseller, VPS, Dedicated Servers and addons like sitelock, codeguard, SSL etc.
- Proficient in handling a variety of web hosting related issues
- Ability to take ownership and work independently, handle multiple priorities, prioritize workload and meet deadlines.
- Analytical and problem-solving skills - Ability to analyze large sets of data using advanced excel/analytics skills.
- Ability and willingness to transfer knowledge and experience to colleagues and team members
- Ability to develop and lead a team with role-modeling the right behaviors. Ability to influence others and motivate people.
- Must be customer-focused with strong customer interaction skills.
- Outstanding written and verbal communication skills
- Ability to solve complex problems quickly, inventively, and resourcefully
- Self Motivated and highly dependable individual
- High degree of flexibility and agility in thought and behavior.
Why you’ll love us:
In this era of COVID-19, we believe in putting our employees first and keeping them safe. We were one of the first technology companies to make significant changes to our office environments and team interactions, including mandatory working from home and safety procedures to enter our office space. We are committed to not require any face-to-face interaction for our employees until the data shows it is entirely safe for our teams. Here is just a snippet of what we think you’ll love:
- Grow together. Our exciting virtual learning & development programs never cease to amaze us. Participate in our ExpertSpeak sessions/E-learning courses to grow professionally & personally.
- Work with creative & innovative teams. At Endurance, we believe in hiring the best of the best and are proud of being surrounded with people who think out of the box to only better our products, work & customer experiences.
- Did someone say free domain? Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.
- Leave your worries aside! Juggling the demands of career and personal life can be stressful and challenging but don't worry! Our employee's assistance program services provide free, confidential, short-term counseling. This benefit is also extended to immediate family members.
- We’ve got you covered. We are a family! From medical to life insurance, education sponsorship to interest-free loans & Flexi-leave policy - we've got your back!

About Endurance International Group
About
Company video


Connect with the team
Similar jobs
We are looking for Management Trainees (girls preferred) to lead and oversee the operations of the company. The candidate will be responsible for ensuring the efficiency of business operations as well as setting strategic goals for the future.
The ideal candidate will be well-versed in all matters of business.
They will be a competent leader able to provide guidance that enhances performance in a manner which incorporates the company's vision and culture.
The goal will be to ensure the profitability of our company's activities to drive sustainable development and long-term success.
JD - not limited to the below points
Qualification:
- Graduate / Post Graduate
- Fresher
Skills Required:
- Fluency in English
- Good communication
- Strategic Thinking capacity
Requirements:
- Develop goals and objectives that tend to growth and prosperity
- Design and implement business plans and strategies to promote the attainment of goals
- Ensure that the company has adequate and suitable resources to complete its activities (e.g. people, materials, equipment etc.)
- Organize and coordinate operations in ways that ensure maximum productivity
- Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness
- Maintain relationships with partners/vendors/suppliers
- Gather, analyze and interpret external and internal data and write reports
- Assess overall company performance against objectives
- Represent the company in events, conferences etc.
- Ensure adherence to legal rules and guidelines
There will be training for the initial 6 months until the candidate achieves the skill. During this period, the salary/stipend will be ₹10,000/- to ₹15,000/- per month.
Candidates will be trained under the Co-Founders, who are well-experienced.
The Job profile, in short, will include multiple roles - From B2B Sales, Partner/Vendor/Client Relationship Management, Admin roles, Project Management (at a basic level) etc.
Each candidate will start their training through B2B Sales since that is the best way to learn the services and positioning of our company. Further, they will be put into other roles, based on their Capabilities & Vacancies.
Post 6 months, one role will be made permanent for them, with a 100% or more hike in salary.
We are looking for someone who can be with us for the long term. There will be a one-year bond with Palpx.
- There will be NO allowance for travel and stay
- Food will be provided
- Job type will be work from office (strictly)
- Location: HSR Layout, Bengaluru
- Office hours: 9:30am - 6:30pm
- Working Days: 6 days a week will be working (Monday - Saturday)
Job Description:
Contact Center – Process Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A3
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 1 years to 2 years, especially in Voice process.
Position – A4 (Senior Associate) – Multiple Positions
Experience – 3 to 5 Years
Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.
Salary Range – Max 3.25 LPA
Location – Kolkata
Notice Period – Immediate or Max 30 days
SPOC – Arnab Sarkar
Job Description:
Contact Center – Senior Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A4
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 3 years to 5 years, especially in Voice process.
Hands on experience in:
- Deploying, managing, securing and patching enterprise applications on large scale in Cloud preferably AWS.
- Experience leading End-to-end DevOps projects with modern tools encompassing both Applications and Infrastructure
- AWS Code deploy, Code build, Jenkins, Sonarqube.
- Incident management and root cause analysis.
- Strong understanding of immutable infrastructure and infrastructure as code concepts. Participate in capacity planning and provisioning of new resources. Importing already deployed infra into IaaC.
- Utilizing AWS cloud services such as EC2, S3, IAM, Route53, RDS, VPC, NAT/IG Gateway, LAMBDA, Load Balancers, CloudWatch, API Gateway are some of them.
- AWS ECS managing multi cluster container environments (ECS with EC2 and Fargate with service discovery using Route53)
- Monitoring/analytics tools like Nagios/DataDog and logging tools like LogStash/SumoLogic
- Simple Notification Service (SNS)
- Version Control System: Git, Gitlab, Bitbucket
- Participate in Security Audit of Cloud Infrastructure.
- Exceptional documentation and communication skills.
- Ready to work in Shift
- Knowledge of Akamai is Plus.
- Microsoft Azure is Plus
- Adobe AEM is plus.
- AWS Certified DevOps Professional is plus

Designation: Android Developer (SDE – II)
Department: Software Engineering Team
Location: Bangalore
Qualification: B.Tech in Computer Science, Engineering or relevant field
Experience: 3+ years of relevant experience in Designing and building advanced applications for the Android platform (with Android SDK and Kotlin).
Responsibilities:
- Design and build advanced applications for the Android platform
- Collaborate with cross-functional teams to define, design, and ship new features
- Work with outside data sources and APIs
- Unit-test code for robustness, including edge cases, usability, and general reliability
- Work on bug fixing and improving application performance
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency
Skills Required:
- Experience in developing Android native projects
- Experience with Android SDK and Kotlin
- Experience working with remote data via REST and JSON
- Experience with third-party libraries and APIs
- Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
- Solid understanding of the full mobile development life cycle.
- Good understanding of computer science fundamentals - data structures, algorithms, memory management, performance.
- Enjoys coding and problem solving
- Ability to showcase applications which has been built in past
- Good communication skills.
- Ability to express ideas clearly and concisely
- Familiarity with code versioning tools (such as Git, SVN, and Mercurial)
- Good problem-solving skills
- Team spirit
Salary: Upto 12LPA (Negotiable)
IMMEDIATE JOINING PREFERRED!
Requirements
- Candidate should have knowledge of HTML, HTML-5, CSS3, JavaScript, JQuery
- Command over tools like Dream weaver, Photoshop, Responsive, Flash, Bootstrap etc.
- Experience in cross browser development(Internet Explorer, Firefox, Google Chrome, Safari etc.) and Web usability and interface design knowledge
- Design graphics, PSD, CDR, for Mobile and webUI
- Should be able to translate creative directions and discussions into leading on-demand application designs and layout.
- Candidate must be an Imaginative, Innovative, Creative & a Fresh thinker.
- Candidate should have good communication skills
- Maintaining and supporting multiple projects and deadlines
Responsibilities
- Design layout and coding of polished websites that engage and retain visitors.
- Will be responsible for completing the project in timeline.
Carrier Advancement
- Job with growth opportunities within a stable B2B company
- Pleasant working environment with motivated people
- Extra Benefits
About this role
We are seeking a seasoned DBA to join our team. You will have extensive experience in a mission-critical environment as a database administrator over a successful career. You will primarily work on the Supporting our Databases, AWS RDS (MySQL), and MongoDB/ Cassandra.
What You’ll Do
- Provide leadership in database scaling & monitoring. Maintain runbooks for our 24x7 SRE team.
- Assist in troubleshooting and resolution of database issues. Perform database upgrades and patches.
- Define and develop data pipelines between platforms in a mission-critical environment using DMS, Fivetran, Kafka, etc.
- Work with our developers to optimize and tune their SQL queries.
- Assist in application development, debugging, and optimization with respect to data concerns.
- Provide input in the design and implementation of backup, recovery, and DR strategy
- Review application and database design for compliance.
What You’ll Need
- Ability to script in a high-level language like Python, Ruby, etc for Automation.
- 8+ years of experience in AWS database services like RDS (Mysql), MongoDB/ Cassandra.
- 4+ years of experience in database design and DevOps on AWS.
- Must demonstrate a clear understanding of logical and physical database design and standards.
- Experience in columnar data warehouse solutions like Redshift or Snowflake.
- Must have extensive hands-on experience with MySQL in a large scale 24x7 production environment with millions of records.
- Bachelor of Science in Computer Science, Mathematics, or Engineering; or equivalent work experience
Bonus Points If You Have
- Experience with NoSQL solutions such as Cassandra/MongoDB etc.
- Experience with software development life cycle (SDLC) in an agile environment
- Hands-on production experience with Big Data applications such as Spark.
- Knowledge of development best practices (source control with Git, continuous integration, automated testing).
• Participation in the requirements analysis, design, development and testing of applications.
• The candidate is expected to write code himself/herself.
• The candidate is expected to write high level code, code review, unit testing and deployment.
• Practical application of design principles with a focus on the user experience, usability, template
designs, cross browser issues and client server concepts.
• Contributes to the development of project estimates, scheduling, and deliverables.
• Works closely with QA team to determine testing requirements to ensure full coverage and best
quality of product.
• There is also the opportunity to mentor and guide junior team members in excelling their jobs.
Job Specifications
• BE/B. Tech. Computer Science or MCA from a reputed University.
• 6+ Years of experience in software development, with emphasis on JAVA/J2EE Server side
programming.
• Hands on experience in Core Java, Multithreading, RMI, Socket programing, JDBC, NIO,
webservices and Design patterns.
• Should have Knowledge of distributed system, distributed caching, messaging frameworks, ESB
etc.
• Knowledge of Linux operating system and PostgreSQL/MySQL/MongoDB/Cassandra database is
essential.
• Additionally, knowledge of HBase, Hadoop and Hive are desirable.
• Familiarity with message queue systems and AMQP and Kafka is desirable.
• Should have experience as a participant in Agile methodologies.
• Should have excellent written and verbal communication skills and presentation skills.
• This is not a Fullstack requirement, we are purely looking out for Backend resources
cadidate should be able to work on maya


● Design and develop software to support business practice management of current products based on the Java/Python/PHP/Node JS platforms
● Ensure design meets product requirements and structured to scale with business growth
● Ensure design comply to industry standards and interoperates with 3rd party software
● Conduct thorough design unit and integration testing with other software components
● Adhere to proper software design principles and processes with design documentations, reviews, test plans and release notes.
● Mentor/coach and guide other team members to achieve project deliverables
Skills & Competencies:
● Significant and demonstrable Java/Python/PHP/NodeJS development experience (server side).
● Significant and demonstrable experience of using Unix / Linux based Operating Systems including performing basic administrative tasks.
● Desirable experience of scripting languages e.g Ruby or Perl
● Significant and demonstrable experience of responsive websites
● Significant and demonstrable experience of integrating payment systems to websites
● Significant and demonstrable experience in any database system
● Sound problem solving skills and aptitude
● Sound communication skills and team working
● Experience of the following is highly desirable: memcache, Apache HTTPd server, Tomcat, Linux, HTTP, MySQL, PostgreSQL
● Experience in creating cloud based solutions (AWS, …)
● Experience in working with highly scalable solutions (load balancing, sharding, clustering)
● Good problem-solving skills
● Team player ● Good time-management skills
● Great interpersonal and communication skills
● Excellent documentation skills
● Proven ability to mentor, coach and guide team members.
● Proactive and take ownership of delivering best-in-class solutions that serve business outcomes.
Qualifications ● B.E/BS/Masters degree in Computer Science


