Team Lead - Web Solutions Specialist (Technical Support)
Endurance International Group is a technology company that powers the online presence of small and medium businesses (SMBs). Through our proprietary cloud platform, we provide solutions like web and email hosting, cloud, eCommerce and eMarketing solutions, mobile business tools, etc. We cater to approx. 4.2 million individuals and businesses across the globe to help establish and expand their online footprint.
What you’ll do
- Create an inspiring team environment with an open communication culture
- Monitor and track performance of direct reports
- Discover training needs and provide coaching and feedback to direct reports
- Listen to team members’ feedback and resolve any issues or conflicts
- Drive team engagement. Suggest and organize team-building activities
- Track and maintain attendance and productivity of direct reports
- Take ownership of escalated issues of customers
- Work with different teams to resolve customer issues
- Share customer feedback and feature requests with the Product and Engineering team
- Report Incidents to the relevant team and share regular updates with stakeholders until the issue is resolved.
- Assist the manager in driving key metrics of the team like CSAT, SLA, FCR, etc
- Build reports, analyze trends, and draw inferences from it.
- Conduct the first round of interview with candidates
Who you are:
- Graduate from any stream (Mandatory).
- Engineering, BCA or BSc (IT or Computers) preferred
- Team handling experience (Minimum 1 year).
- Comfortable working in rotational & night shifts.
- Work Experience: 3 to 5 years experience specifically with technical support in the web hosting industry.
- Have an understanding of different hosting products such as Shared, Reseller, VPS, Dedicated Servers and addons like sitelock, codeguard, SSL etc.
- Proficient in handling a variety of web hosting related issues
- Ability to take ownership and work independently, handle multiple priorities, prioritize workload and meet deadlines.
- Analytical and problem-solving skills - Ability to analyze large sets of data using advanced excel/analytics skills.
- Ability and willingness to transfer knowledge and experience to colleagues and team members
- Ability to develop and lead a team with role-modeling the right behaviors. Ability to influence others and motivate people.
- Must be customer-focused with strong customer interaction skills.
- Outstanding written and verbal communication skills
- Ability to solve complex problems quickly, inventively, and resourcefully
- Self Motivated and highly dependable individual
- High degree of flexibility and agility in thought and behavior.
Why you’ll love us:
In this era of COVID-19, we believe in putting our employees first and keeping them safe. We were one of the first technology companies to make significant changes to our office environments and team interactions, including mandatory working from home and safety procedures to enter our office space. We are committed to not require any face-to-face interaction for our employees until the data shows it is entirely safe for our teams. Here is just a snippet of what we think you’ll love:
- Grow together. Our exciting virtual learning & development programs never cease to amaze us. Participate in our ExpertSpeak sessions/E-learning courses to grow professionally & personally.
- Work with creative & innovative teams. At Endurance, we believe in hiring the best of the best and are proud of being surrounded with people who think out of the box to only better our products, work & customer experiences.
- Did someone say free domain? Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.
- Leave your worries aside! Juggling the demands of career and personal life can be stressful and challenging but don't worry! Our employee's assistance program services provide free, confidential, short-term counseling. This benefit is also extended to immediate family members.
- We’ve got you covered. We are a family! From medical to life insurance, education sponsorship to interest-free loans & Flexi-leave policy - we've got your back!
Shubham Vishwakarma
Full Stack Developer - Averlon
About Endurance International Group
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automated tests to ensure product quality on both iOS and Android devices. You will
read, review, run test cases and capture screenshots of successful or unsuccessful
test activities for in-house mobile applications, web applications and operations
systems enhancements. You get to work with some of the best minds in the industry
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Your responsibilities are as follows.
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provide timely and meaningful feedback
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• Stay up-to-date with new testing tools and test strategies
Required Qualifications
We are looking for individuals who are curious, excited about learning, and navigating
through the uncertainties and complexities that are associated with a growing
company. Some qualifications that we think would help you thrive in this role are:
• Minimum 5 Years of experience in a Mobile Application Testing Space (Hybrid
is preferred)
• Proven work experience in software development
• Proven work experience in software quality assurance
• Strong knowledge of software QA methodologies, tools and processes
• Experience in writing clear, concise and comprehensive test plans and test
cases
• Hands-on experience with both white box and black box testing
• Experience working in an Agile/Scrum development process
• Bachelor/Masters of CS/IT Engineering, BCA/MCA, B Sc/M Sc in CS/IT
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• Developing automation test scripts for mobile application
• Ability to understand financial and operational modules, business processes,
and underlying table structures
• Familiarity with online banking applications: Web or mobile platform based
• Experience with performance and/or security testing is a plus
• Knowledge of bug tracking software, preferably JIRA is a plus
• Knowledge of automation testing using Selenium is a plus
• Ability to work independently with minimal supervision
• Solid understanding of QA methodology and practices, within SDLC
• Intrigued by technology and new applications
• MS Office skills
• Effective communicator
• Team player.
About the Role:
We are seeking an experienced Scrum Master to lead cross-functional teams and drive successful delivery of projects within scope, time, and budget. The ideal candidate is a proactive leader with strong organizational and interpersonal skills, capable of managing multiple projects in a dynamic environment.
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Project Planning and Management: Define project scope, goals, and deliverables. Develop detailed project plans, including schedules, milestones, and resource allocation. Coordinate internal resources and third parties/vendors to ensure flawless project execution, delivering projects on time, within scope, and within budget.
Team Coordination and Communication: Facilitate coordination among the tech team, customer support team, and management. Conduct regular status meetings, report project progress to the CTO, and manage changes to project scope, schedule, and costs.
Risk Management: Identify potential risks, develop mitigation strategies, and monitor project risks and issues, ensuring risk management processes are followed.
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Sprint Planning and Agile Practices: Conduct sprint planning sessions, manage the sprint backlog, and facilitate daily stand-ups, sprint reviews, and retrospectives, ensuring Agile best practices are followed.
Continuous Improvement: Identify and implement process improvements to enhance efficiency and productivity, fostering a culture of continuous improvement.
Vendor and Partner Management: Manage relationships with external vendors and partners, coordinating and overseeing their work.
Customer Feedback Integration: Collect and analyze customer feedback with the customer support team, incorporating it into project planning and development.
Change Management: Develop and implement change management strategies, effectively handling project changes and communicating them to stakeholders.
Performance and Metrics Tracking: Monitor key performance indicators (KPIs) and project metrics, analyzing data to identify trends and improvement opportunities.
Training and Development: Identify training needs, arrange relevant training sessions, and support team members' professional development.
Product Roadmap Alignment: Ensure project activities align with the overall product roadmap, coordinating with management to adjust project priorities.
Compliance and Standards: Ensure project activities comply with industry standards and regulations, addressing legal or regulatory issues with the Corporate Lawyer - Legal & Compliance.
Conflict Resolution: Address and resolve team conflicts promptly, fostering a collaborative and positive work environment.
Resource Allocation: Ensure optimal allocation and utilization of resources, adjusting as project needs evolve.
Risk Reporting: Prepare and present risk reports to senior management, ensuring transparent communication of project risks and mitigation plans.
Onboarding: Send onboarding emails to new tech team members, ensuring a smooth integration into the team.
Qualifications:
- Bachelor’s degree in Project Management, Engineering, or related field.
- CSM, PSM or similar certification is preferred.
- Proven experience managing projects in an agile or hybrid environment.
- Excellent communication and leadership skills.
- Strong analytical and problem-solving abilities.
- Proficiency in project management software such as JIRA, MS Project.
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- Be actively involved in SEO efforts (keyword, image optimization etc.)
- Provide creative ideas for content marketing and update the website.
- Collaborate with designers to improve user experience.
- Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, Web Trends etc.)
- Acquire insight in online marketing trends and keep strategies up-to-date.
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(A quick introduction on myself - I have over 12+ years of experience in software industry. I exited as a Principal Engineer from amazon(.)com to bootstrap and scale Deven Studio into bigger heights.)
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React NativeJavascriptAmazon Web Services (AWS)NodeJS (Node.js)A new-age fintech app that powers group payments for millennials. We’re on a mission to reimagine group payments and enable people to enjoy with their friends without any worry of awkward reminders, delayed payments and multiple transactions.
Founded by IIT Bombay grads with a total work experience of 10+ years in fintech and we are backed by global VC investors including Y Combinator, Matrix Partners, Justin Mateen (Co-founder, Tinder) with a funding of $1.9M.
We are on the lookout for passionate individuals who want to want to be a part of the core team and drive the next phase of cutting-edge fintech innovation.
Role and Requirements
- Frontend developer with skills in React Native to help construct the front-end of our consumer-facing group payments application
- Good familiarity with most of the React Native built-in and popular third party frameworks, libraries, and accelerators; with in-depth expertise on most of the popular ones
- Solid understanding of JavaScript framework and RESTful APIs
- Role requires extensive collaboration with UI/UX Designers and Product Managers to ensure technical feasibility & implementation
- Experience with AWS and/or Node.js is a bonus
- Prior consumer tech or fintech startup experience is a plus
- Work experience: 2 years plus is preferred
- Location: Work from home until further notice but eventually in Andheri East, Mumbai
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon