Team Lead - Web Solutions Specialist (Technical Support)
Endurance International Group is a technology company that powers the online presence of small and medium businesses (SMBs). Through our proprietary cloud platform, we provide solutions like web and email hosting, cloud, eCommerce and eMarketing solutions, mobile business tools, etc. We cater to approx. 4.2 million individuals and businesses across the globe to help establish and expand their online footprint.
What you’ll do
- Create an inspiring team environment with an open communication culture
- Monitor and track performance of direct reports
- Discover training needs and provide coaching and feedback to direct reports
- Listen to team members’ feedback and resolve any issues or conflicts
- Drive team engagement. Suggest and organize team-building activities
- Track and maintain attendance and productivity of direct reports
- Take ownership of escalated issues of customers
- Work with different teams to resolve customer issues
- Share customer feedback and feature requests with the Product and Engineering team
- Report Incidents to the relevant team and share regular updates with stakeholders until the issue is resolved.
- Assist the manager in driving key metrics of the team like CSAT, SLA, FCR, etc
- Build reports, analyze trends, and draw inferences from it.
- Conduct the first round of interview with candidates
Who you are:
- Graduate from any stream (Mandatory).
- Engineering, BCA or BSc (IT or Computers) preferred
- Team handling experience (Minimum 1 year).
- Comfortable working in rotational & night shifts.
- Work Experience: 3 to 5 years experience specifically with technical support in the web hosting industry.
- Have an understanding of different hosting products such as Shared, Reseller, VPS, Dedicated Servers and addons like sitelock, codeguard, SSL etc.
- Proficient in handling a variety of web hosting related issues
- Ability to take ownership and work independently, handle multiple priorities, prioritize workload and meet deadlines.
- Analytical and problem-solving skills - Ability to analyze large sets of data using advanced excel/analytics skills.
- Ability and willingness to transfer knowledge and experience to colleagues and team members
- Ability to develop and lead a team with role-modeling the right behaviors. Ability to influence others and motivate people.
- Must be customer-focused with strong customer interaction skills.
- Outstanding written and verbal communication skills
- Ability to solve complex problems quickly, inventively, and resourcefully
- Self Motivated and highly dependable individual
- High degree of flexibility and agility in thought and behavior.
Why you’ll love us:
In this era of COVID-19, we believe in putting our employees first and keeping them safe. We were one of the first technology companies to make significant changes to our office environments and team interactions, including mandatory working from home and safety procedures to enter our office space. We are committed to not require any face-to-face interaction for our employees until the data shows it is entirely safe for our teams. Here is just a snippet of what we think you’ll love:
- Grow together. Our exciting virtual learning & development programs never cease to amaze us. Participate in our ExpertSpeak sessions/E-learning courses to grow professionally & personally.
- Work with creative & innovative teams. At Endurance, we believe in hiring the best of the best and are proud of being surrounded with people who think out of the box to only better our products, work & customer experiences.
- Did someone say free domain? Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.
- Leave your worries aside! Juggling the demands of career and personal life can be stressful and challenging but don't worry! Our employee's assistance program services provide free, confidential, short-term counseling. This benefit is also extended to immediate family members.
- We’ve got you covered. We are a family! From medical to life insurance, education sponsorship to interest-free loans & Flexi-leave policy - we've got your back!

About Endurance International Group
About
Company video


Connect with the team
Similar jobs

Job Summary:
We are looking for a motivated and detail-oriented Data Engineer with 1–2 years of experience to join our data engineering team. The ideal candidate should have solid foundational skills in SQL and Python, along with exposure to building or maintaining data pipelines. You’ll play a key role in helping to ingest, process, and transform data to support various business and analytical needs.
Key Responsibilities:
- Assist in the design, development, and maintenance of scalable and efficient data pipelines.
- Write clean, maintainable, and performance-optimized SQL queries.
- Develop data transformation scripts and automation using Python.
- Support data ingestion processes from various internal and external sources.
- Monitor data pipeline performance and help troubleshoot issues.
- Collaborate with data analysts, data scientists, and other engineers to ensure data quality and consistency.
- Work with cloud-based data solutions and tools (e.g., AWS, Azure, GCP – as applicable).
- Document technical processes and pipeline architecture.
Core Skills Required:
- Proficiency in SQL (data querying, joins, aggregations, performance tuning).
- Experience with Python, especially in the context of data manipulation (e.g., pandas, NumPy).
- Exposure to ETL/ELT pipelines and data workflow orchestration tools (e.g., Airflow, Prefect, Luigi – preferred).
- Understanding of relational databases and data warehouse concepts.
- Familiarity with version control systems like Git.
Preferred Qualifications:
- Experience with cloud data services (AWS S3, Redshift, Azure Data Lake, etc.)
- Familiarity with data modeling and data integration concepts.
- Basic knowledge of CI/CD practices for data pipelines.
- Bachelor’s degree in Computer Science, Engineering, or related field.

Here are the skills we are looking for
1. experienced in mobile development using react native framework should be proficient in
2. must be fluent in java script(and typescript) and its nuances including ES6+ syntax.
3. deep understanding of how to optimize react native apps for iOS and android, including offline storage, threading ,and programming concepts.
4. strong understanding in object-oriented programming concepts.
5. experience integrating third party libraries and APIs.


We are looking out for a technically driven "Fullstack Developer" for one of our premium client
COMPANY DESCRIPTION:
Experience: 2-7 years of experience into Fullstack developement wit Java/Python for backend and Javascript, HTML, CSS along with any front-end framework such as Angular/React/Backbone etc,,.
Job description of Business Development Executive:-
We are looking for a competitive online sales representative to develop sales strategies and should be having experience in sales. The successful business executive sources new sales opportunities and close sales to achieve targets.
Responsibilities:
1.Identifying and Generating new leads;
2.Pitching products and/or services;
3.Maintaining fruitful relationships with existing customers;
4. Maintain knowledge of all product and service offerings of the company;
- Qualification- Graduation
- Skills: Excellent Good Communication skills, Must have good negotiation skills, Must be detail oriented and an active listener, Researching market trends.;
- Experience: Freshers & Experienced are welcome.
- Language Known: English, Hindi, Marathi
- Location: Bavdhan, Pune (Maharashtra)
- Office Timing: 9:30 am to 6:30 pm
- Weekly off: Sunday


Job Description :
- Strong knowledge of PHP web frameworks -Laravel, CodeIgnitor
- Must have 2 years of experience in PHP Laravel or Codelgnitor
- Understanding the fully synchronous behavior of PHP
- Understanding of MVC design patterns
- Thorough understanding of front-end technologies, such as JavaScript, HTML5, and CSS3



* Participate in requirements analysis.
* Collaborate with internal teams to produce software design and architecture.
* Write clean, scalable code using .NET programming languages.
* Test and deploy applications and systems.
* Revise, update, refactor and debug code.
* Improve existing software.
* Develop documentation throughout the software development life cycle (SDLC).
* Serve as an expert on applications and provide technical support.
Requirements:
* Proven experience as a .NET Developer or Application Developer.
* Familiarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC)).
* Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3.
* Familiarity with architecture styles/APIs (REST, RPC).
* Understanding of Agile methodologies.
* Excellent troubleshooting and communication skills.
* Attention to detail.
* BSc/BA in Computer Science, Engineering or a related field.
- To appoint Block Sales Manager in their respective Districts.
- To manage sales operations in assigned district to achieve revenue goals.
- To supervise sales team members on daily basis and provide guidance whenever needed.
- To identify skill gaps and conduct trainings to sales team.
- To work with team to implement new sales techniques to obtain profits.
- To assist in employee recruitment, promotion, retention and termination activities.
- To conduct employee performance evaluation and provide feedback for improvements.
- To contact potential customers and identify new business opportunities.
- To stay abreast with customer needs, market trends and competitors.
- To maintain clear and complete sales reports for management review.
- To build strong relationships with customers for business growth.
- To analyze sales performances and recommend improvements.
- To ensure that sales team follows company policies and procedures at all times.
- To develop promotional programs to increase sales and revenue.
- To plan and coordinate sales activities for assigned projects.


