Team Lead - Web Solutions Specialist (Technical Support)
Endurance International Group is a technology company that powers the online presence of small and medium businesses (SMBs). Through our proprietary cloud platform, we provide solutions like web and email hosting, cloud, eCommerce and eMarketing solutions, mobile business tools, etc. We cater to approx. 4.2 million individuals and businesses across the globe to help establish and expand their online footprint.
What you’ll do
- Create an inspiring team environment with an open communication culture
- Monitor and track performance of direct reports
- Discover training needs and provide coaching and feedback to direct reports
- Listen to team members’ feedback and resolve any issues or conflicts
- Drive team engagement. Suggest and organize team-building activities
- Track and maintain attendance and productivity of direct reports
- Take ownership of escalated issues of customers
- Work with different teams to resolve customer issues
- Share customer feedback and feature requests with the Product and Engineering team
- Report Incidents to the relevant team and share regular updates with stakeholders until the issue is resolved.
- Assist the manager in driving key metrics of the team like CSAT, SLA, FCR, etc
- Build reports, analyze trends, and draw inferences from it.
- Conduct the first round of interview with candidates
Who you are:
- Graduate from any stream (Mandatory).
- Engineering, BCA or BSc (IT or Computers) preferred
- Team handling experience (Minimum 1 year).
- Comfortable working in rotational & night shifts.
- Work Experience: 3 to 5 years experience specifically with technical support in the web hosting industry.
- Have an understanding of different hosting products such as Shared, Reseller, VPS, Dedicated Servers and addons like sitelock, codeguard, SSL etc.
- Proficient in handling a variety of web hosting related issues
- Ability to take ownership and work independently, handle multiple priorities, prioritize workload and meet deadlines.
- Analytical and problem-solving skills - Ability to analyze large sets of data using advanced excel/analytics skills.
- Ability and willingness to transfer knowledge and experience to colleagues and team members
- Ability to develop and lead a team with role-modeling the right behaviors. Ability to influence others and motivate people.
- Must be customer-focused with strong customer interaction skills.
- Outstanding written and verbal communication skills
- Ability to solve complex problems quickly, inventively, and resourcefully
- Self Motivated and highly dependable individual
- High degree of flexibility and agility in thought and behavior.
Why you’ll love us:
In this era of COVID-19, we believe in putting our employees first and keeping them safe. We were one of the first technology companies to make significant changes to our office environments and team interactions, including mandatory working from home and safety procedures to enter our office space. We are committed to not require any face-to-face interaction for our employees until the data shows it is entirely safe for our teams. Here is just a snippet of what we think you’ll love:
- Grow together. Our exciting virtual learning & development programs never cease to amaze us. Participate in our ExpertSpeak sessions/E-learning courses to grow professionally & personally.
- Work with creative & innovative teams. At Endurance, we believe in hiring the best of the best and are proud of being surrounded with people who think out of the box to only better our products, work & customer experiences.
- Did someone say free domain? Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.
- Leave your worries aside! Juggling the demands of career and personal life can be stressful and challenging but don't worry! Our employee's assistance program services provide free, confidential, short-term counseling. This benefit is also extended to immediate family members.
- We’ve got you covered. We are a family! From medical to life insurance, education sponsorship to interest-free loans & Flexi-leave policy - we've got your back!
Shubham Vishwakarma
Full Stack Developer - Averlon
About Endurance International Group
About
Company video
Company social profiles
Similar jobs
React.js
NextJs (Next.js)Hiring: UI Developer
⭐ Experience: 6+ Years
📍 Location: Gurugram, Pune, Bengaluru, Chennai, and Bhopal.
⭐ Work Mode:- Hybrid
⏱️ Notice Period: Immediate Joiners
Mandatory Skills: NextJS, Vercel, React Testing Library,
(Only immediate joiners & candidates serving notice period)
We’re hiring a UI Developer skilled in Next.js, Vercel, React, and React Testing Library to build and deploy modern web apps on Vercel.
💫 Requirements:
✅ Strong proficiency in JavaScript/TypeScript and React ecosystem.
✅Hands-on experience with Next.js and Vercel deployments.
✅Experience writing tests with React Testing Library or Jest.
✅Attention to detail, performance, and clean code.
Review Criteria:
- Strong Dremio / Lakehouse Data Architect profile
- 5+ years of experience in Data Architecture / Data Engineering, with minimum 3+ years hands-on in Dremio
- Strong expertise in SQL optimization, data modeling, query performance tuning, and designing analytical schemas for large-scale systems
- Deep experience with cloud object storage (S3 / ADLS / GCS) and file formats such as Parquet, Delta, Iceberg along with distributed query planning concepts
- Hands-on experience integrating data via APIs, JDBC, Delta/Parquet, object storage, and coordinating with data engineering pipelines (Airflow, DBT, Kafka, Spark, etc.)
- Proven experience designing and implementing lakehouse architecture including ingestion, curation, semantic modeling, reflections/caching optimization, and enabling governed analytics
- Strong understanding of data governance, lineage, RBAC-based access control, and enterprise security best practices
- Excellent communication skills with ability to work closely with BI, data science, and engineering teams; strong documentation discipline
- Candidates must come from enterprise data modernization, cloud-native, or analytics-driven companies
Preferred:
- Experience integrating Dremio with BI tools (Tableau, Power BI, Looker) or data catalogs (Collibra, Alation, Purview); familiarity with Snowflake, Databricks, or BigQuery environments
Role & Responsibilities:
You will be responsible for architecting, implementing, and optimizing Dremio-based data lakehouse environments integrated with cloud storage, BI, and data engineering ecosystems. The role requires a strong balance of architecture design, data modeling, query optimization, and governance enablement in large-scale analytical environments.
- Design and implement Dremio lakehouse architecture on cloud (AWS/Azure/Snowflake/Databricks ecosystem).
- Define data ingestion, curation, and semantic modeling strategies to support analytics and AI workloads.
- Optimize Dremio reflections, caching, and query performance for diverse data consumption patterns.
- Collaborate with data engineering teams to integrate data sources via APIs, JDBC, Delta/Parquet, and object storage layers (S3/ADLS).
- Establish best practices for data security, lineage, and access control aligned with enterprise governance policies.
- Support self-service analytics by enabling governed data products and semantic layers.
- Develop reusable design patterns, documentation, and standards for Dremio deployment, monitoring, and scaling.
- Work closely with BI and data science teams to ensure fast, reliable, and well-modeled access to enterprise data.
Ideal Candidate:
- Bachelor’s or Master’s in Computer Science, Information Systems, or related field.
- 5+ years in data architecture and engineering, with 3+ years in Dremio or modern lakehouse platforms.
- Strong expertise in SQL optimization, data modeling, and performance tuning within Dremio or similar query engines (Presto, Trino, Athena).
- Hands-on experience with cloud storage (S3, ADLS, GCS), Parquet/Delta/Iceberg formats, and distributed query planning.
- Knowledge of data integration tools and pipelines (Airflow, DBT, Kafka, Spark, etc.).
- Familiarity with enterprise data governance, metadata management, and role-based access control (RBAC).
- Excellent problem-solving, documentation, and stakeholder communication skills.
Preferred:
- Experience integrating Dremio with BI tools (Tableau, Power BI, Looker) and data catalogs (Collibra, Alation, Purview).
- Exposure to Snowflake, Databricks, or BigQuery environments.
- Experience in high-tech, manufacturing, or enterprise data modernization programs.
NodeJS (Node.js)
Python
MongoDB
Amazon Web Services (AWS)Role & Responsibilities
work with peers in Product, QA, and other Engineering departments;
coach and mentor team members;
cautiously drive adoption of new technologies and processes;
preserve our engineering values of quality, scalability, and maintainability;
“see around corners” — identify blind spots and prioritize work across teams;
work with international teams to ensure successful product development and delivery; and
own the overall architecture and systems engineering for your products.
Jenkins
GitHubAutomation & MuleSoft experience is a must
Automation Tools -> Test NG + Rest Assured
Testing scope -> Integration & API Automation testing (EAPI/PAPI/SAPI), Salesforce integration experience is required
Mulesoft experience -> Knowledge of API-led architecture, API specification knowledge, Anypoint platform experience - Runtime Manager/Exchange/API Manager/Anypoint Monitoring/Visualizer & Experience with Anypoint Studio is required for the QA Lead
DevOps automation -> Integrating automated test to DevOps pipelines (Jenkinds/GitHub Actions). GitHub actions experience is a plus.
Programming Languages: Strong proficiency in Java, Python, JavaScript, or C# for writing automation scripts.
API Testing Tools: Expertise in Postman, REST Assured, Karate, and similar tools for REST API validation and automation.
Automation Frameworks: Hands-on experience with Selenium, Cypress, Playwright, TestNG, JUnit, and BDD frameworks like Cucumber or SpecFlow.
CI/CD Integration: Ability to integrate automated tests into pipelines using Jenkins, GitHub Actions, or Azure DevOps.
Version Control: Familiarity with Git, Bitbucket, and branching strategies for collaborative development.
Database Knowledge: SQL for data validation and backend testing.
Testing Expertise
API Automation: Design and execute automated API tests, validate endpoints, and ensure reliability across environments.
Functional & Regression Testing: Strong understanding of test types including smoke, sanity, and integration testing.
Defect Management: Experience with tools like Jira and TestRail for tracking and reporting
Adobe IllustratorIn this role, you will be entrusted with the art of design
Technical Competency :
● Translating wireframes and experiences into highly-polished visual composites
with a user-centered design methodology,
● Building beautiful and engaging user interfaces according to user needs,
business requirements and technical constraints,
● Mentoring less experienced designers and improving internal processes.
● Ensure the technical feasibility of UI/UX designs
● Assure that all user input is validated before submitting to back-end
● Collaborate with other team members and stakeholders
● Ability to multitask and work in a fast-paced environment.
Interpersonal skills :
● Must be comfortable working in a team and independently when required.
● Must be disciplined, proactive, and self-motivated
● Needs to have problem-solving and analytical skills
● Good to have previous experience of direct client interaction for project brief
and updates
What You Need To Apply:
● Have 1+ years of experience as a UI Designer
● Have outstanding UI portfolio with commercial web or mobile projects,
● Can lead and drive younger UI designers
● Are able to create interactive design and high fidelity prototypes,
● Can share your knowledge and improve internal processes,
● Have a high command of written and spoken English
● Have exceptional communication skills and team-working skills,
● Have a strong social portfolio.
● Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as Gimp or Photoshop is a plus.
● Self-motivated with the ability to work independently or jointly in a
self-directed way.
● Proven analytical and problem-solving capabilities
● Keen attention to detail
● Strong work ethic and desire to build industry-leading products
● Proactive instead of reactive
● Looking for ways to improve self and projects
Zycus is looking out for a seasoned Business Development Executives, with business development experience of about 0-4 years. Candidate should have hands-on experience in the generation of leads and new business opportunities.
Roles & Responsibilities:
- Generating new business leads and opportunities
- Collaborating with Regional Sales Managers to accelerate influx of business opportunities in the assigned territory.
- Reaching out via phone/email/social media to connect with prospective customers.
- Conducting secondary research into company financials, line of business, technology requirements, etc., to personalize prospecting efforts
- Staying up to date with the latest procurement industry trends & best practices
- Competitor analysis & positioning against them
- Delivering first-level Corporate Overview Presentations
- Pre-qualification of business opportunities (Gauging- Budget, Authority, Need & Timeline)
- Strategizing cross-functional campaigns to be conducted by BD & Marketing.
Skills & Experience Required
- Should have experience of 0-4 years in business development/inside sales in a software company
- Excellent verbal & written communication skills in English (Public Speaking background is preferable)
- Soft Skills (Pitching, Probing, Objection Handling, Rapport Building)
- Strong, in-depth analytical skill
- Proficient in professional business conversational etiquette
- Account Mapping & Social Selling ability
- Networking & Team Management
- Preffered Educational Qualification: B.E./MBA
Note:
1. Candidates need check the detail and apply for the job online before the Walk-in at "https://zycus.skillate.com/jobs/54408"
Five Reasons Why You Should Join Zycus
- Cloud Product Company: We are a Cloud SaaS Company and our products are created by using the latest technologies like ML and AI. Be a part of the next generation global business process transformation using SAAS - A Disruptive trend in the industry.
- Join the Experts: Zycus has been consistently recognized by Gartner and Forrester as a Leader in Strategic Sourcing and Source-to-Contract Suites. Zycus has been recognized for its 'completeness of vision' and 'ability to execute' in the Gartner Magic Quadrant for Procure-to-Pay Suites, published in October 2021 (https://www.zycus.com/)
- Become a Thought Leader: Play a critical role in taking the business to the next level and champion thought leadership in Cognitive Procurement with our Merlin AI Suite
- Get a Global Exposure: Work with our fortune 500 global customers.
- Advance your career with us: We’re enthusiastic to help our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow.
About Us
Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user experience to the end-users.
Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.
Start your #CognitiveProcurement journey with us, as you are #MeantforMore
AngularJS (1.x)
Angular (2+)React.jsNodeJS (Node.js)
JavascriptRequirements:
1. 3 to 10 years of experience in full stack development.
2. Strong proficiency in Node.js and React.js, with a deep understanding of their ecosystems.
3. Solid understanding of web development principles, including RESTful APIs and responsive design.
Responsibilities:
- Collaborate with internal stakeholders to set communications calendar, creative strategy, and content promotions
- Build customers segments and communication campaigns along customer journeys
- Set, track, and improve key metrics within SMS, email, in-app message and push notification channels
- Identify opportunities to increase retention and lifetime value; plan, direct, and execute marketing programs that achieve those goals
- Plan, implement and track A/B and multivariate tests for transactional, triggered, and marketing mailings Code, test, and implement marketing promotions and campaigns
- Lead efforts for cross-promotion and marketing of new Zolve products across applicable audiences
- Stay current with industry innovations, trends, and best practices across functional areas
- Ensure customer data policies and Zolve's privacy policy are enforced
Requirements:
- 2-5 years of relevant work experience ideally in a fintech/payments/E-commerce/ tech environment with strong growth and analytics background
- 2+ years experience in maintenance & management of CRM platforms (customer.io //CleverTap experience is a bonus)
- MBA or equivalent post-graduation, with at least two years of experience in digital marketing in B2C company
- Strong understanding of advertising tools like AdWords, Facebook Business Manager, Adobe AdCloud.
- Experience with/understand fundamentals of brand building and marketing i.e. audience mapping, positioning, media planning/media mix etc.
- Excellent written and verbal communication skills
- Prior startup experience is a plus
The location is Bangalore
PHP
LaravelJob Highlights
- Must be proficient in PHP,WordPress MVC,MySQL,CSS,HTML,JavaScript,AJAX,JSON Should possess strong experience on Symfony
- Must have experience in API Development
- Good knowledge of relational databases,version control tools and of developing web services Solve complex performance problems and architectural challenges
- 1 -3 years experience with PHP-framework based Development
Job description
- Looking for a PHP Developer responsible for managing back-end services and the interchange of data between the server and the users. His primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to request from the front-end. Therefore, a basic understanding of front-end technologies is necessary as well.
Key Responsibilities
- Head responsibility to evaluate, design, develop and assist application systems. Integration of user-facing elements developed by front-end developers.
- Build efficient, testable, and reusable PHP modules.
- Integration of data storage solutions & Contribute in all phases of the development lifecycle. Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality.
- Develop and deploy new features to facilitate related procedures and tools if necessary.
Vue.jsJavascriptNodeJS (Node.js)MongoDB
HTML/CSS
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon