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Delivery Manager

Kevin Doraiswamy's profile picture
Posted by Kevin Doraiswamy
15 - 22 yrs
₹15L - ₹30L / yr
Navi Mumbai
Skills
Software Testing (QA)
Test Automation (QA)
Appium
Selenium
Agile management
Banking
Retail banking
Online banking
Team Management
DevOps
Stakeholder management

About The Company: 

Quality Kiosk Technologies is a pioneer in Performance Engineering. We are Digital Quality Engineering partners for some of the largest Banking, Financial Services, Telecom, and Automobile companies. Founded in the year 2000 by IIT-Kanpur graduates, we offer Enterprise Digital Quality Assurance solutions for Banking, Financial Services, Insurance, Retail, e-Commerce, Government, Automotive, and Telecom industries.


Intelligent Business Automation, DevOps, and Customer Experience are some of the key areas where we work with our partners to deliver Digital Quality Assurance. We at Quality Kiosk counts more than 50 of the Fortune 100 companies of India and 18 of the global Fortune 500 companies as our clients. With 150+ customers from various verticals, our clients include Reliance Industries, Reliance Jio, Toyota, HDFC Bank, ICICI Bank, SBI, Kotak Bank, DBS, Citibank, Prudential, BTPN Bank, Manulife, AIA, UAE Government – Ministry of Finance, Tata Group, Government of India (GSTN, NPCI), Vodafone and others.


Quality Kiosk’s 2000+ Quality Assurance consultants are spread across 20+ countries including India, Dubai, Malaysia, Indonesia, Philippines, and Singapore. Amongst some of the recognitions we have received, Quality Kiosk has also been mentioned in Gartner’s ‘Build Continuous Quality into Your DevOps Toolchains’ Report 2018 and a feature of our QA automation platform in their Market Guide for Application Testing Services, Quality Kiosk has also been called ‘Asia’s Most Trusted Organization by International Brand Consultants, and ‘Happy Place to Work’ by World HRD Congress


Position Statement:

The incumbent will be an experienced leader with a proven capability in leading multiple teams and contributing to overall organizational goal attainment. The incumbent should possess extremely strong communication and influencing skills and be familiar with Industry’s best practices in terms of Technology, Process and Governance. Collaboration with internal stakeholders along with the right attitude and flexibility to adopt is key as also the ability to work in partnership. This role will drive portfolio performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve the delivery excellence, account size and profitability.


Key Responsibilities:


  • Kickstarting new programs/projects for existing and new clients. www.qualitykiosk.com
  • Managing Accounts – Coordinating with Test Manager and test Lead. Managing client escalation, People issues, requirement etc. Understanding existing clients, upcoming IT projects & IT budget etc
  • Working closely with the existing team – QK Account sales team for new logos and new solutions offerings.
  • Contributing to Marketing & white papers.
  • Working with Finance on billing and invoicing issues.
  • Resource planning, coordinating with RMG, TA etc.
  • Monitoring Revenue Leakage and GM improvement.
  • Project Governance & Risk - Effort, Time and Cost.
  • Project scope/timeline deviation / Tracking CR with Client stakeholders.
  • Skip-level meetings with TL, STE & TE.
  • New project Estimation and working on proposals. Contributes to strategic and policy development and implementation of the same in the organization.
  • Allocates accountability amongst the team, manages career development of others, liaises with other managers, advises the business on technology related issues & engages in short/medium / long-term plan. Applies advanced knowledge and experience to the development of new methods, programs and procedures. Offers expertise cutting across units and makes tactical decisions impacting business development and client relationship management.
  • Advises Senior Management on specialized testing issues, conducts, supports, and reports research in one's own areas of expertise.
  • Supports new business proposition to bid management/account management team.
  • Promotes Existing Ips and creates new Ips for our clients.
  • Grows the account from the current bucket size.
  • Improves Customer Satisfaction for their respective accounts.


Required Experience:

  • 15+ years of experience in the IT Industry preferably working in the service-based IT industry.
  • 10 years of proven capabilities in strategic project management and leading mid to large service-oriented large teams driving the profitability, customer success and people success agenda. www.qualitykiosk.com
  • Proven experience in leading Agile, DevOps, technology, and digitization automation-driven projects.
  • Possesses strong BFSI domain knowledge (Preferred Indian clients)
  • Strong delivery and technology excellence.
  • Strong understanding of business value to be delivered to clients with appropriate cost/ quality.
  • Should have worked closely with Pre-sales for new logos and new solutions and ensured financing, efficiency etc.
  • Accountable for Revenue targets and maintaining good Gross Margin.
  • Delivering ROI & BVR on Automation for the client.
  • Should possess and have a good understanding of Test automation solutions and implementation.


Professional Qualification:

  • B.Sc./ B. Tech / B.E. / MCA / MBA
  • Possess 1-2 globally accepted certifications.
  • Should have scored a minimum of 60% of marks throughout all academic levels
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About QualityKiosk Technologies Pvt. Ltd.

Founded :
2001
Type :
Products & Services
Size :
1000-5000
Stage :
Profitable

About

QualityKiosk Technologies is one of the world's largest independent Quality Engineering (QE) providers and digital transformation enablers, helping companies build and manage applications for optimal performance and user experience. Founded in 2000, the company specializes in providing quality engineering, QA automation, performance assurance, intelligent automation (IA) and robotic process automation (RPA), customer experience management, site reliability engineering (SRE), digital testing as a service (DTaaS), cloud, and data analytics solutions and services. With operations spread across 25+ countries and a workforce of more than 3500 employees, the organization enables some of the leading banking, e-commerce, automotive, telecom, insurance, OTT, entertainment, pharmaceuticals, and BFSI brands to achieve their business transformation goals. QualityKiosk Technologies has been featured in renowned global advisory firms' reports, including Forrester, Gartner, The Everest Group, and Hurun Report, for its innovative, IP-led quality assurance solutions and the positive impact it has created for its clients in the fast-changing digital landscape. The company was named the 'Best IT Employer of the Year Award' by the prestigious Business Leader of the Year Award by ET Ascent and World HRD Congress in 2023 and the Best Company to Work for 2022 by Business Connect Magazine.
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