National Collection Manager

Required Skills: Proficiency in CRM tools, Excellent Communication & Stakeholder Management, Cross functional collaboration, Amplitude, Mixpanel, GA4, Retention Strategy

Criteria:

• Candidate should have Experience: 6–8 years in Product Marketing, Lifecycle Marketing for digital-first or app-based businesses.
• Preferred industry exposure: Gaming, OTT, consumer tech, or subscription-led platforms or E-commerce environments.
• Understanding of lifecycle communication, retention strategies, and user segmentation.
• Strong understanding of user behavior, adoption funnels, and product-led growth.
• Hands-on experience in CRM and in-app communication campaigns.
• Proficient in analyzing funnel metrics, adoption KPIs, and deriving actionable insights.
• Strong stakeholder management and ability to collaborate with Product, Design, Data & Lifecycle teams.
• Experience with CRM tools such as CleverTap, MoEngage, Braze, or WebEngage.
• Familiarity with analytics platforms (Amplitude, Mixpanel, GA4) and basic understanding of A/B testing / experimentation frameworks.

Description

Key Responsibilities

1. Drive Feature & Product Adoption

• Plan and execute go-to-market (GTM) and in-app communication strategies to increase awareness and usage of new or underutilized product features.

2. Convert User Insights into Messaging

• Analyze user behavior and pain points to craft clear, value-led positioning and messaging for features and product experiences.

3. Plan & Execute Cross-Channel Campaigns

• Run CRM, in-app, and creative communication campaigns to educate users, highlight feature benefits, and improve engagement.

4. Measure & Optimize Performance

• Track feature usage, conversion, and retention metrics to identify gaps and refine messaging, funnels, or user journeys.

5. Collaborate with Cross-Functional Teams

• Work closely with Product, Data, Design, and Lifecycle Marketing teams to ensure consistent communication and seamless product experience delivery.

Key Expected Outcomes

• Demonstrable growth in feature and overall product adoption across the platform.
• Smooth and timely GTM execution for new feature launches.
• Clear, consistent product communication across all channels and user segments.
• Data-backed continuous improvement informed by user feedback and performance insights.
• Strong collaboration and alignment between Product, Lifecycle, and Design teams, ensuring efficient rollouts and improved user experience.

Must-Have Requirements

• 6-8 years of experience in Product Marketing, Lifecycle Marketing, or similar roles in digital-first/app-led businesses (OTT, consumer tech, or subscription-based models preferred).
• Strong understanding of user behavior, adoption funnels, and product usage patterns.
• Hands-on experience executing CRM and in-app communication campaigns.
• Analytical mindset with the ability to interpret funnel metrics and convert insights into action.
• Excellent communication and stakeholder management skills.
• Strong written and verbal communication, with clarity in user-facing messaging.
• Ownership mindset with end-to-end accountability for campaign planning and execution.
• Understanding of digital platforms and OTT ecosystems.

Should-Have Requirements

• Experience working in OTT, entertainment, or consumer-tech environments with knowledge of content-driven user behaviors.
• Working knowledge of CRM tools such as Clevertap, MoEngage, Braze, or WebEngage.
• Familiarity with analytics tools (Amplitude, Mixpanel, GA4).
• Exposure to A/B testing and experimentation frameworks.
• Comfort with data visualization platforms such as Appsflyer, Metabase, Looker, or Power BI.
• Understanding of lifecycle communication and retention-focused strategies.
• Ability to review or create campaign creatives with strong narrative alignment.
• Curiosity and storytelling capability to translate product features into user benefits.

Good-to-Have Requirements

• Prior experience in driving feature adoption or contributing to product-led growth initiatives.
• Experience working in high-growth, data-driven startup environments.
• Familiarity with marketing automation and experimentation tools.
• A creative eye for content, communication, and user experience design.

Success Metrics

• Feature Adoption Rate: % of users engaging with new features (7-day/30-day adoption).
• Feature Retention Rate: Repeat usage of adopted features.
• Campaign Engagement Metrics: CTR, CVR, and engagement uplift from CRM/in-app campaigns.
• Time-to-Launch Efficiency: Speed and accuracy of GTM execution.
• User Awareness: Improvement in survey scores or reduction in support queries.
• Cross-Functional Alignment: Execution efficiency with Product, Data, and Design teams.
• Impact on Retention & Watch Hours: Contribution of product marketing efforts toward user engagement KPIs.

Job Summary

We are looking for a driven and result-oriented Sales Executive to promote and sell our EdTech products and services. The ideal candidate will be responsible for generating leads, converting prospects into customers, and building long-term relationships with students, parents, schools, or institutions.

Key Responsibilities

• Identify and generate new sales leads through calls, emails, field visits, and digital platforms
• Counsel students/parents or institutional clients on suitable courses and solutions
• Achieve monthly and quarterly sales targets
• Conduct product demonstrations and presentations (online/offline)
• Follow up with leads and maintain a strong sales pipeline
• Maintain accurate records of customer interactions in CRM
• Collaborate with marketing and academic teams to improve conversions
• Handle customer queries and resolve concerns professionally
• Stay updated with EdTech products, course offerings, and industry trends

Required Skills & Qualifications

• Bachelor’s degree in any discipline (MBA in Sales/Marketing is a plus)
• 0–3 years of experience in sales (EdTech experience preferred)
• Excellent communication and interpersonal skills
• Strong negotiation and persuasion abilities
• Target-driven and self-motivated mindset
• Comfortable with calling, follow-ups, and CRM tools
• Ability to work in a fast-paced, performance-driven environment

Preferred Skills

• Experience in B2C/B2B EdTech sales
• Knowledge of online learning platforms and digital education
• Experience handling students, parents, or institutional clients

Key Responsibilities:

• Act as the primary contact for clients reporting issues related to trading applications and platforms.

• Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).

• Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.

• Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.

• Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.

• Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.

• Communicate proactively with clients about upcoming product features, enhancements, or changes.

• Build and maintain strong relationships with clients through regular, value-added interactions.

• Collaborate in conducting UAT, release validations, and production deployment verifications.

• Assist in root cause analysis and post-incident reviews to prevent recurrences.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, IT, or related field.

• 2+ years in Application/Technical Support, preferably in the broking/trading domain.

• Sound understanding of capital markets – Equity, F&O, Currency, Commodities.

• Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.

• Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.

• Excellent communication and interpersonal skills for effective client interaction.

• Ability to work under pressure during trading hours and manage multiple priorities.

• Customer-centric mindset with a focus on relationship building and problem-solving.

Nice to Have:

• Exposure to broking platforms like NOW, NEST, ODIN, or custom-built trading tools.

• Experience interacting with exchanges (NSE, BSE, MCX) or clearing corporations.• Knowledge of scripting (Shell/Python) and basic networking is a plus.

• Familiarity with cloud environments (AWS/Azure) and monitoring tools.

Why Join Us?

• Be part of a team supporting mission-critical systems in real-time.

• Work in a high-energy, tech-driven environment.

• Opportunities to grow into domain/tech leadership roles.

• Competitive salary and benefits, health coverage, and employee wellness programs.

About the Role

We are looking for a Senior Program Manager (DevX) to lead enterprise-scale initiatives that improve developer productivity, engineering workflows, and platform efficiency. This role is central to our software transformation journey, ensuring developers have the right tools, platforms, and processes to deliver at scale.

What You’ll Do

• Lead end-to-end DevX and Developer Productivity programs
• Drive engineering efficiency across SDLC, CI/CD, and platform tooling
• Partner with Engineering, Platform, and Product teams on tooling and transformation roadmaps
• Standardize and optimize developer, database, and SDLC tools
• Reduce friction from code → build → test → deploy
• Establish program governance, metrics, and executive reporting
• Manage risks, dependencies, and large-scale change initiatives

What We’re Looking For

• 10+ years in Technical Program Management / Engineering Program Management
• Proven experience driving DevX, Platform, or Engineering Transformation programs
• Strong understanding of Agile, DevOps, and modern SDLC practices
• Experience working with large, cross-functional engineering teams
• Excellent stakeholder and executive communication skills

Tools & Platforms

• Developer Tools: GitHub, VS Code, IntelliJ, Postman
• CI/CD & SDLC: Azure DevOps, Jenkins, GitHub Actions, JIRA, Confluence, SonarQube
• Platforms: Docker, Kubernetes
• Database Tools: SSMS, DBeaver, DataGrip, Azure Data Studio, pgAdmin

Nice to Have

• Platform or Cloud Engineering background
• Experience in large-scale software or engineering transformations
• Ex-Engineer or Technical background

Backend Developer

About the Role:

We’re looking for a skilled Backend Developer (2–6 years of experience) who can design and build scalable backend systems, ensure high-performance APIs, and contribute to the technology powering a fast-growing jewelry platform. You’ll work closely with product and frontend teams to deliver robust, scalable, and reliable solutions.

Key Responsibilities:

• Design, build, and maintain scalable backend services and APIs.
• Write clean, secure, and well-documented backend code.
• Work with relational databases, ensuring optimized queries and data integrity.
• Collaborate with frontend engineers and product managers to deliver end-to-end features.
• Debug, troubleshoot, and optimize backend systems for performance and reliability.
• Contribute to architectural discussions and technology choices as the platform scales.

Requirements:

• 3–5 years of professional experience as a Backend Developer.
• Strong proficiency in Python with frameworks like Django, FastAPI, or Flask.
• Solid understanding of relational databases, schema design, and query optimization.
• Experience building and consuming REST or GraphQL APIs.
• Knowledge of version control (Git).
• Familiarity with Docker.
• Understanding of microservices architecture (good to have).
• Knowledge of CI/CD pipelines (good to have).
• Strong problem-solving, debugging, and optimization skills.
• Experience working in e-commerce or marketplace environments.

What’s in It for You:

• High ownership role in a fast-paced environment.
• Opportunity to work closely with the founding team and passionate professionals.
• Competitive salary with fast career growth and appraisals.
• Dynamic, collaborative, and politics-free work culture.
• Health insurance coverage.

Additional Details:

• Early-stage startup environment where meaningful achievements require dedication and passion.
• 6-day work week.
• Location: HSR Layout, Bangalore.

• Should have strong knowledge and hands-on with SQL, Java Selenium, and TestNG
• Good knowledge of the j-meter tool
• Hands-on with any of the defect management tools like Jira/Bugzilla
• Knowledge of Protractor, JavaScript, Soap UI is a plus
• Exposure to the usage of Testing Tools
• Hands-on JS/Scripting
• Knowledgeable in REST, XML/JSON, SOAP
• SQL Writing (Oracle DB)

Years of experience:

• 2+ years of actual QA experience comprising of both manual testing and creating automation frameworks.

Detailed Job Description:

• Experience in testing web-based applications.
• Experience in developing test cases and scenarios based on PRD/BRD/Use cases.
• Experience in testing Web Services
• Logging defects/bugs in the defect management tool
• Tracking the defects and retire them with appropriate test execution
• Good analytical and problem-solving skills
• Excellent written and verbal communication skills