Senior Corporate lead

Experience: 5-7

NP - immediate to 15 days

Job Location:Bangalore (client site)

Working days : 6 days a week

1 Internal round of interview and 2 client round

JD for  Senior Software Development Engineer in Test – SDET 3

● 4–7 years of experience in software testing and test automation.

● Strong hands-on experience with API automation, backend testing, and end-to-end automation.

● Proven experience testing mobile apps (Android / iOS) or app-driven workflows.

● Strong programming skills in Python or Java, with a good understanding of OOP principles.

● Experience building or scaling test automation frameworks from scratch.

● Solid understanding of CI/CD pipelines, test reporting, and automation stability.

● Ability to debug complex failures across services and environments.

● Startup experience preferred — comfortable operating in fast-moving, ambiguous   setups.

Toyota(Customer Support Executive)

Qualification* : Graduation 

*Languages* : Fluent English & Hindi

*Experience & Salary* :

*Fresher* : ₹23,000 CTC / ₹20,000 TH

*Experienced* (6+ months): ₹25,000 CTC / ₹23,000 TH

*Shift*- Night Shift

*Gender* Male 

Note: *Non Muslim's*

• Strong Snowflake Cloud database experience Database developer.
• Knowledge of Spark and Databricks is desirable.
• Strong technical background in data modelling, database design and optimization for data warehouses, specifically on column oriented MPP architecture 
• Familiar with technologies relevant to data lakes such as Snowflake
• Candidate should have strong ETL & database design/modelling skills. 
• Experience creating data pipelines
• Strong SQL skills and debugging knowledge and Performance Tuning exp.
• Experience with Databricks / Azure is add on /good to have . 
• Experience working with global teams and global application environments
• Strong understanding of SDLC methodologies with track record of high quality deliverables and data quality, including detailed technical design documentation desired

Job Title: Customer Support Executive

Location: Bangalore, India

Elocity is a cleantech start-up striving to make the world a better place through technology innovations. We are building a global infrastructure for making the transition to electric vehicles viable, affordable, and sustainable by working closely with the utilities, governments, and public.

Headquartered out of Canada, we are a team of highly specialized domain experts and problem solvers enabling utilities, public and private sector entities to successfully manage the demands of electric vehicle charging and its infrastructure needs to pave the way for electromobility in future.

To know more visit https://elocitytech.com/

Responsibilities:

Develop a deep understanding of the company's products and services to provide accurate and comprehensive support to customers.

Utilize your excellent product knowledge to effectively assist customers and address their queries and concerns.

Handle customer phone calls, ensuring professional and courteous communication.

Direct calls to the appropriate department for more complex query resolution, ensuring a seamless customer experience.

Proactively gather feedback from customers to identify areas of improvement and relay it to the relevant teams within the organization.

Establish and maintain positive relationships with clients and customers, both in person and over the phone.

Excel at handling customer inquiries, resolving complaints, and ensuring prompt and satisfactory resolution.

Utilize your strong communication skills to effectively convey information and provide clear instructions to customers.

Demonstrate proficiency in working with Excel workbooks for efficient data management and reporting.

Strive for continuous improvement in customer support processes and contribute to enhancing the overall customer experience.

Qualifications:

Proven experience in a customer support or related role, preferably in a fast-paced environment.

Excellent product knowledge and the ability to quickly grasp and understand complex concepts.

Strong communication skills, both verbal and written, with the ability to articulate information clearly and concisely.

Proficiency in handling customer inquiries and resolving issues in a professional and timely manner.

Ability to build rapport with customers and establish trust and credibility.

Proficiency in working with Excel workbooks for data management and reporting purposes.

Exceptional problem-solving and analytical skills, with the ability to think on your feet and provide effective solutions.

Good organizational skills and attention to detail.

Ability to work well under pressure and in a team-oriented environment.

50%   Solution Definition, Confirmation, and Development

•   In depth knowledge of SAP IBP solution development in multiple modules (DP/SP/IO) with an ability to support solution deployment considering best practices

•   Ability to drive the business need discussions and mapping the requirements to SAP IBP system and design the process

•   Key contact for the vendor partners of IBP application

•   Support end-to-end application architecture integrity and the functional relationship across multiple projects and applications 

•   Identifies key integration requirements to other solutions, understands the end-to-end flow of data, and ensures the integrity of data as it moves across the solution landscape

•   Develops conceptual designs and solution blueprints

•   Provides support and consultation for detailed design, deployment, testing and production support.

•   Responsible for maintaining solution integrity through the course of the project including controlling scope, managing solutions for change requests and clarifying solution capabilities during all delivery phases

•   Acts as part of the broader Cargill Architecture community to define and execute architecture processes.

•   Partners with the Center-Led Portfolio Solution Architect(s) to understand the application architecture for all capabilities within the OSC portfolio (meaning the application portfolio, key APIs, transactions, etc.) and the associated roadmap 

•   Ensures region application architecture aligns with portfolio architecture and Enterprise Architecture standards/principles

30%   Business Partnership

•   Work with regional BRMs and businesses to establish clear connections between business goals and strategies and the process, data, and technology investments required to achieve them.

•   Collaborate with internal teams and external stakeholders to resolve issues, troubleshoot errors, and optimize performance

•   Responsible for the definition of the architecture and technology opportunities of the application based on new and emerging technologies. Independently establish priorities and strategies, ensuring they are consistent with business goals and economic viability.

20%   IT Innovation & Delivery

•   Drives improvement of architecture methodologies and services. Supports implementation, improvements, and proper utilization of architecture tools. Ensures the quality of architecture assets, and keeps them up-to-date. Develops and maintains architecture metrics. 

•   Continuous Improvement: Stay abreast of SAP IBP enhancements, upgrades, and new features. Proactively propose and implement improvements to existing processes leveraging new functionalities.

•   Maintain knowledge of industry trends and utilize this knowledge to educate both IT and the business on opportunities to build better target architectures that support and drive business decisions.

•   Assist in the design of new testing methods and resolves routine and non-routine technical issues with minimal assistance. With minimal guidance, monitors systems capacity and performance.

Primary Customer Facing Responsibilities:

• Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
• Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
• Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products and the ticketing system.
• Conduct thorough investigations to fully understand user issues, employing effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary, guiding users through the resolution process.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leads and managers for guidance on escalated cases.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the appropriate internal team.
• Suggest improvements to processes and knowledge resources.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Report to client leads and managers as required.

Requirements:

• Experience in help desk, software product support, and customer service.
• Tech-savvy with knowledge of computer operating systems, software, and hardware.
• Excellent written and verbal communication skills in English.
• Degree in a relevant field preferred.
• Proficient with Microsoft Office, Google Sheets, and other business software.
• Own a desktop/laptop with a stable internet connection.
• Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.

Additional Information:

• This is a fully remote position with a 5-day work week.
• Requires approximately 9 hours of work per weekday.
• Compensation is competitive and billed hourly.
• Opportunity for long-term growth and additional responsibilities within the organization.

Our Commitment:

We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.

Benefits:

• Work-from-home flexibility.
• Career advancement opportunities and professional development support.
• Supportive and collaborative team environment.

Application and Selection Process:

Initial Application:

• Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.

Written Assessment:

• Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.

Virtual Interview:

• Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.

Onboarding and Training:

• Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.

About Inevolution

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.

We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.

Company Web : https://inevolution.in/

• IT hardware & software services
• Web / App Design & Development
• Digital Marketing & Social Media Services
• Branding & Marketing Services
• Business and Management Consulting
• HR & Recruitment Services
• Graphic Designing
• Interior & Architecture Services
• Content, Photography and Videography.

• Planning & Strategy- Plan and execute a sales strategy that will help the team to get quality business.
• Build Process- Prepare a sales plan and sales performance tracking system to keep track of the process from approaching to acquiring each prospective client.
• Marketing Material- Creates marketing literature and web-based features to promote products and time-sensitive sales
• Networking- Attends trade exhibitions and industry events to learn about cutting-edge products & services, and get new clients and vendors.
• Lead Generation- Generate qualified leads by proper utilization of calls, email, social media, and other means to get in touch with the relevant personnel in the client company
• Lead Management- Document all the meetings through different methods, such as CRM, MS Excel, Minutes of Meeting (Email), etc.

• Learning- Becomes fluent in all products and services offered by us through testing, demonstrations, and research
• Need analysis- Assesses clients’ needs and accordingly make recommendations and solutions.
• Proposals- Prepare presentations to address the client’s problems with relevant solutions in a consultative manner.
• Educate- Demonstrates our offerings to highlight its pros and cons, v/s various competing products or services.
• Deals- Negotiates sales, package discounts, and long-term contracts with clients
• Stay Updated- Gains familiarity with the different industries, and stays updated on trends and innovative products

• Consulting- Provides technical advice, and after-sales.
• Project Management- Coordinate with the internal & external teams to complete projects within the set deadline.
• Client Servicing- Maintain good relationships with clients by taking constant feedback on the systems and services
• Relationship Management- Maintain good relationships with the internal, as well as external stakeholders.

• YEARS OF RELEVANT EXPERIENCE- 3+ Years of proven experience in Sales/ Business Development.
• EDUCATION & CERTIFICATIONS- We prioritize skills over degrees but Bachelors/ Masters degree/ diploma/ certification in Sales & Marketing, Business Management, Computer Science or other relevant fields.
• SOFTWARE & APPLICATIONS- Tech-savvy with good knowledge of MS Office, CRM Systems, have knowledge and can adapt to other technologies very quickly.

• Excellent communication (verbal & written), interpersonal and consulting skills.
• Knowledge of relevant products and services.
• Motivated, have negotiation skills, attention to detail, and critical thinking under high-pressure
• Sound judgment to recognize prospects’ key pain areas, and understand clients’ requirements.
• Ability to meet targets and deadlines.
• Confident, pleasant personality, ambitious, self-motivated, organized with leadership and management skills.