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- Roles & Responsibilities
- Job Purpose:
- To manage the store operations of the respective store efficiently and run it as a successful unit through effective stock management, visual merchandising and achieve the desired sales targets while ensuring the customer service of highest standards.
- Job Context & Major Challenges:
- A store manager has to manage the storel operations, and at the same time achieve the sales target within a stipulated budget allocated for the store. The store manager has to manage the relationship with the visual merchandising team, projects ,HR ,buying team to ensure that the upkeep training, recruitment, the maintenance of the store are proper, and has to report to the regional manager .
- The major challenges of the jobholder are:
- Lack of responsibility shown by the CCAs after few months of recruitment, low discipline levels • Screening of right candidate for accurate hiring
- Consistency of the sales inspite of daily challenges
- Consistency in delivery TC Experience daily
- Inventory management
- Rostering / people management / grievance
- Accountabilities
- Establish rapport with potential and actual customers on a daily basis • Ensure clean and safe environment for the customer
- Ensures Daily capture of customer information & Bill linking – identify gaps and suggest improvement
- Looks into pattern of information and draw inference on customer types /likings/trends /quality of information captured
- Thank you cards / Calls – process adhered to ( Tracking and ensuring business results and quality call outs
- Ensure every customer gets TC delight 100% adherence of experience delivered
- Ensure that customers become repeat customers once they enter the store.Personally develop relations with top 50 customers of the store • Track customer sales closely across segments /types on a weekly basis • Supervise customer needs and looks at new ideas to delight.
- Performance chats on a monthly basis with individuals
- 24 hours resolution for crew grievance /if escalation to close within 7 days
- Take the initiative at the store level to improve the employee engagement
- Ensure Development plan for Coache’s and their teams is managed well on a quarterly basis..
- Appraisals – Quarterly chats on performance as per KRA
- Ensure there is development plan prepared for all store
People Management
Motivate the staff during the morning briefing about daily sales targets • Rostering , Schedule shifts and ensure punctuality of staff
HR Overview
- Screening for New hires as per Evaluation matrix
- Closure of timely recruitments
- Monthly StoreTraining Calendar adhered to , and gaps are filled on a monthly basis
- Weekly Audits and check on understanding on new joinee training • Ensure 100% adherence that every customer get TC Delight - manages evaluations and trainings for the team - issues with customers sorted within 24 hours - Observes coaches and ASM and take inputs for their Teams - Training needs identified and discussed with L&D for resolution
Visual Merchandising
- Implementation of the plan along with the VM champ
- VM changes at the suitable times in the store
- Replenishment of stocks on the floor
- Ensure VM Guidelines are met before store opening and during the day • Ensures daily actions are taken on VM opening checklist
- Window Maintenance – Ensures standards are met – does a walk thru twice a day
- Gives feedback on sections before pictures are taken and sent to HO • Display change – ensures activity done and time lines adhered to • Fixture maintainace –ensures problems are timely fixed.
- New GTM Window installations – timely done
- Track sales from merchandise going to stylists
Standard Operating Procedures
- Ensures that store opening/closing standards are followed properly,if gaps helps improve system
- Drives Store PnL
- Responsible for personnel planning, work hours, store / team holiday plan
- Inventory management and planning for each product category • Drives Store CRM Managements
- Ensure Timely closure on MIS / Reports Etc Ensure that the housekeeping staff follows the checklist properly
- Control mechanical maintenance of lights, air-system, electrical equipment
Accountabilities
- Reports property damage, request needed repairs within company time frames
- Conducts monthly meetings with different stakeholders
- Ensure proper installation of signage display façade properly cleaned • Daily Counts – Supervision of accuracy and timely reports sent. • Inward /Outward – Resigters maintained ,weekly supervision on dispatch / signs off on compliance
- Manages External Relations –Landlords / Mall team/ vendors
Cost Management
- Schedule the expenditures for the month(petty cash management)
- Follow the preventive maintenance schedule to reduce the costs
- Maintain the safety, energy consumption, and expenses reports
- Control costs incurred on the services provided by the vendors
- Control cash deposits and submission of credit slips on a daily basis
- Maintain records pertaining to customer discounts, schemes
- DMS – Supervision of DMS entry weekly and sufficient funds for store to run
Achievement of sales targets
- Explain & drive the sales targets to Managers on a daily basis • Coordinates with RM on Monthly Targets
- Contribute to the team efforts for accomplishing desired results by setting objectives and directions for KPI’s ,category revenue, competiton analysis,market trends
- Analyze sales very 3 hours to better daily performance
- SMS to be sent to the RM as required
- Motivate store team to achieve daily targets
- Understand Business on a MTD/WTD/FTDbasis and briefs coaches .
Shrinkage control
- Ensure the global count is done accurately on a daily basis and reports sent to HO
- Ensure that nobody from the staff indulges in pilferage and other activities
- Co-ordinate with security guard & staff to keep a watchful eye on customers
- Anticipate problems & preempt them by coming up with creative solutions
- Constantly identifies areas of improvement, takes initiative to drive them
People Management- Demonstrates ability to holistically monitor various HR analytics like workforce planning, staffing levels, engagement scores, salary costs, attrition levels
Competencies- Works with individuals to identify areas of development, works to improve them
Work Standards- Sets standards for excellence to achieve a high level of quality • Accepts responsibility of outcomes of one’s work; admits mistakes and refocuses efforts
Provides encouragement and support to others in accepting responsibility; does not accept others’ denial responsibility without questioning
Raises the bar and repeatedly encourages the team to continually improve. Allocates appropriate resources to get the work done • Provides clear, thorough & timely feedback on work performance to individuals.
Gets Results- Raises the bar and repeatedly encourages the team to continually improve. Allocates appropriate resources to get the work done • Provides clear, thorough & timely feedback on work performance to individuals
Customer Relations- Works to educate the customers so that they are fully aware of products Establishes good interpersonal relationships by helping people feel valued
Handles upset customers by hearing the customer, empathizing, apologizing, and taking personal responsibility for resolving customer problems/issues
Team Work- Builds strong teams that capitalize on differences in expertise, competencies
Champions collaborative team working across departments/ functions • Proactively works with colleagues to develop solutions to their issues
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Company Overview:
Huellas Labs is a forward-thinking web3-based company at the forefront of innovation in the blockchain space. We specialize in developing cutting-edge solutions that leverage blockchain technology to revolutionize various industries. As we continue to grow and expand our presence, we are seeking a dynamic Sales and Marketing Executive to join our team.
Position: Sales + Marketing Executive
Experience: 1+ year
Location: Remote
Role Overview:
We are looking for a passionate and driven Sales and Marketing Executive to join our team at Huellas Labs. The ideal candidate will have at least 1 year of experience in sales and marketing roles, with a strong understanding of web3 technologies and a proven track record of generating leads, marketing initiatives, and increasing followers on social media platforms. This role offers an exciting opportunity to contribute to our growth and success in the blockchain industry.
Key Responsibilities:
- Develop and execute sales and marketing strategies to generate leads and drive business growth.
- Identify and target potential clients and partners through proactive outreach and networking efforts.
- Create compelling marketing content and campaigns to promote Huellas Labs' products and services across various channels, including social media, email marketing, and digital advertising.
- Manage and maintain Huellas Labs' social media accounts, including but not limited to LinkedIn, Twitter, and Instagram, to increase brand visibility and engagement.
- Monitor and analyze key performance metrics to assess the effectiveness of sales and marketing efforts and make data-driven decisions to optimize results.
- Collaborate closely with cross-functional teams, including product development, customer success, and leadership, to ensure alignment of sales and marketing initiatives with business objectives.
Qualifications:
- Bachelor's degree in Marketing, Business Administration, or a related field.
- 1+ years of experience in sales and marketing roles, preferably in the technology or blockchain industry.
- Strong understanding of web3 technologies and the blockchain ecosystem.
- Proven track record of generating leads, executing marketing campaigns, and increasing social media followers.
- Excellent communication and interpersonal skills, with the ability to effectively engage and build relationships with clients and stakeholders.
- Self-motivated and results-driven, with a passion for innovation and continuous learning.
- Ability to work independently and collaboratively in a fast-paced environment, with a strong sense of accountability and ownership.
Why Join Us:
- Opportunity to work at the forefront of innovation in the blockchain industry.
- Collaborative and inclusive work environment with a focus on personal and professional growth.
- Competitive salary and benefits package, including opportunities for career advancement and skill development.
If you are passionate about sales, marketing, and the potential of blockchain technology to transform industries, we'd love to hear from you!
Apply now to join our team at Huellas Labs and be part of our journey towards building a better future through innovation.
- Create and execute a strategic sales plan that expands our customer base and extends the company's global reach
- Meet with potential clients and grow long-lasting relationships that address their needs
- Recruit sales representatives, set objectives, train and coach them, and monitor their performance
- Identify knowledge gaps within the team and develop plans for filling them
- Ensure that company quotas are met by holding daily check-ins with sales team to set objectives and monitor progress
- Manage the month-end and year-end close processes
- Five or more years of experience in managing sales in a corporate setting
- Proven record of success with the entire sales process, from planning to closing
- Excellent communication, interpersonal, and organizational skills
- Superb leadership ability
- Candidate can join immediately
● Leveraging email/call to engage target prospects;
● Managing social media tools for inbound prospect development - Connecting
thought linkedin - sending messages and following up.
● Interacting with target prospects and providing high level value proposition in order
to schedule a call with sales manager
● Generating qualified leads and setting sales appointments
● Managing and updating prospecting status via CRM
● Ability to effectively negotiate gatekeepers
● Fully understand all services and effectively communicate the benefits of services
to prospect
● Understand basic technology tools used in sales, including CRM tools
● Meet monthly targets- ROI
CHARACTERISTICS
● Be self-starter and proactive
● Be committed to excellence and high standards
● Be solution oriented through needs assessment and problem solving
● Be creative, flexible, and innovative team player
● Have excellent written and verbal communication skills
● Have the ability to make timely and sound decisions
● Have problem resolution and consultative sales skills
REQUIRED EXPERIENCE
1+ years of experience in USA/CANADA B2B market
- Build close relationships with important stakeholders such as experts, key opinion leaders (KOLs), government and regulatory bodies, medical and other industry associations Ensure strong network with hospitals, and other external partners and organizations
- Built strong network for our services
- You already have & can build a great relation regional HCPs, hospitals
- Work with the operations team to develop and support the implementation of strategies to help build a sustainable organization
- Understand business and evolving organizational priorities from onboarding/collaboration perspective
- Drive business results through supporting the business plans, identify local growth opportunities and support ongoing commercial activities - Act as the custodian for knowledge related assets of products or services, and sales performance by setting up effective communication with HCPs in order to effectively disseminate information to the relevant entities
- Ensure the creation and development of a high-performance team (in coming months)
- Building good relationships with the HCPs, Handling HCPs queries
- Excellent communication skills (written and oral), demonstrated experience in data presentation, ppt making, strong management, interpersonal, and problem-solving skills, entrepreneurial, self-motivator, and a team player with an understanding of the big picture.
- Exposure to working in the same domain is a must.
Business Development Executive
We are looking for an energetic, well-spoken business development executive to contribute and join the growth of our company.
Business Development Executive Responsibilities:
- Familiarizing yourself with all services offered by our company.
- Conducting market research and identifying potential clients.
- Procuring new clients through direct contact, word-of-mouth, referrals, cold calling, email campaigns, and social media campaigns
- Write a pitch for email and social media
- Schedule appointments with interested clients
- Crafting business proposals and contracts to draw in more revenue from clients.
- Collating and maintaining client information in the database.
Business Development Executive Requirements:
- Experience with lead generation and prospect management
- Able to professionally and confidently communicate with C-Level Executives
- 3 - 5 years of relevant work experience in business development or similar field preferred.
- Extensive sales experience.
- Intuitive and insightful, particularly regarding human behavior.
- Ability to generate revenue by identifying pain points and suggesting suitable services.
- Great networking skills.
- Demonstrated and proven sales track record
Nice to Have
- Degree in marketing, business administration, or similar.
- Strong IT Skills and knowledge of Cloud
Perks and Benefits
- Unparallel incentives!
- Growth (Guess what? You need not wait for a year to grow. Perform Well, Grow
- Soon!)
You will explain the benefits of company desktop solution to customers.
Better and Easier accessibility, also available on mobile web.
Access to rich reports which gives you business knowledge.
Unlimited free upgrades for a year.
Bulk update features.
Expense management.
The users can register on the desktop for a free trial for 7 days first.
Sales associates would convert the customer into a paid customer.
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We are looking for a bright and exceptional Engineering Lead to join our Hyderabad based Technology team. The role involves building complex next-generation products used by our clients and architecting solutions to support new technologies and business initiatives.
What you’ll do:
• Active participation in design, development, delivery, and maintenance of software projects/products
• Help the team translate the business requirements into R&D tasks
• Work with product groups to outline project deliverables and help manage the roadmap of the R&D tasks
• Act as a point of contact for managing and driving production defects & stability improvements to resolution
• Tailor processes to help manage time-sensitive issues and bring them to appropriate closure
• Engage and lead a team of highly talented technologists
What you’ll need:
• A bachelor’s degree in Computer Science with 6-8 years of experience, Fintech domain is a plus
• Demonstrated contribution to the end-to-end delivery of enterprise-grade software
• Proficiency in Java or equivalent object-oriented languages, coupled with design and SOA
• Hands-on experience in enterprise application development, coupled with knowledge of frameworks & tools like/equivalent to spring, mybatis, git, gradle
• Experience in at least one shell scripting language, SQL, and data modeling skills
• Experience in cloud technologies is a plus
• Strong technology acumen, knowledge of software engineering process, design knowledge and architecture intelligence
• Attention to detail and quality, and the ability to work well in and across teams
• Ability to advocate & influence multiple stakeholders
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• Ability to learn new domains and deliver output
• Experience in leading a team of highly skilled engineers
• Strong communication skills
The role is similar to TL but involves leading a team with experience in project delivery.
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Strong in Java/Python and OOAD
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- Research on the leads generated and nurture them
- Follow up, set up calls and demos
- Understand customer needs and create proposals
- Conduct competitive research
What we look for?
- Great communication skills
- Understanding of tech products and good analytical skills
- Familiar with email marketing, CRM, and social media tools.
- Experience in selling tech / Saas products (preferred)
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