Cutshort logo
Expand My Business logo
General Store Manager
General Store Manager
Expand My Business's logo

General Store Manager

Agency job
10 - 15 yrs
₹15L - ₹25L / yr
Bengaluru (Bangalore), Mumbai
Skills
Sales management
Sales
Sales strategy
Negotiation
Team Management
Communication Skills
Effective communication
  • Roles & Responsibilities
  • Job Purpose:

  • To manage the store operations of the respective store efficiently and run it as a successful unit through effective stock management, visual merchandising and achieve the desired sales targets while ensuring the customer service of highest standards.

  • Job Context & Major Challenges:

  • A store manager has to manage the storel operations, and at the same time achieve the sales target within a stipulated budget allocated for the store. The store manager has to manage the relationship with the visual merchandising team, projects ,HR ,buying team to ensure that the upkeep training, recruitment, the maintenance of the store are proper, and has to report to the regional manager .
  • The major challenges of the jobholder are:
  • Lack of responsibility shown by the CCAs after few months of recruitment, low discipline levels • Screening of right candidate for accurate hiring
  • Consistency of the sales inspite of daily challenges
  • Consistency in delivery TC Experience daily
  • Inventory management
  • Rostering / people management / grievance
  • Accountabilities
  • Establish rapport with potential and actual customers on a daily basis • Ensure clean and safe environment for the customer
  • Ensures Daily capture of customer information & Bill linking – identify gaps and suggest improvement
  • Looks into pattern of information and draw inference on customer types /likings/trends /quality of information captured
  • Thank you cards / Calls – process adhered to ( Tracking and ensuring business results and quality call outs
  • Ensure every customer gets TC delight 100% adherence of experience delivered
  • Ensure that customers become repeat customers once they enter the store.Personally develop relations with top 50 customers of the store • Track customer sales closely across segments /types on a weekly basis • Supervise customer needs and looks at new ideas to delight.
  • Performance chats on a monthly basis with individuals
  • 24 hours resolution for crew grievance /if escalation to close within 7 days
  • Take the initiative at the store level to improve the employee engagement
  • Ensure Development plan for Coache’s and their teams is managed well on a quarterly basis..
  • Appraisals – Quarterly chats on performance as per KRA
  • Ensure there is development plan prepared for all store

People Management


Motivate the staff during the morning briefing about daily sales targets • Rostering , Schedule shifts and ensure punctuality of staff


HR Overview

  • Screening for New hires as per Evaluation matrix
  • Closure of timely recruitments
  • Monthly StoreTraining Calendar adhered to , and gaps are filled on a monthly basis
  • Weekly Audits and check on understanding on new joinee training • Ensure 100% adherence that every customer get TC Delight - manages evaluations and trainings for the team - issues with customers sorted within 24 hours - Observes coaches and ASM and take inputs for their Teams - Training needs identified and discussed with L&D for resolution

Visual Merchandising

  • Implementation of the plan along with the VM champ
  • VM changes at the suitable times in the store
  • Replenishment of stocks on the floor
  • Ensure VM Guidelines are met before store opening and during the day • Ensures daily actions are taken on VM opening checklist
  • Window Maintenance – Ensures standards are met – does a walk thru twice a day
  • Gives feedback on sections before pictures are taken and sent to HO • Display change – ensures activity done and time lines adhered to • Fixture maintainace –ensures problems are timely fixed.
  • New GTM Window installations – timely done
  • Track sales from merchandise going to stylists

Standard Operating Procedures

  • Ensures that store opening/closing standards are followed properly,if gaps helps improve system
  • Drives Store PnL
  • Responsible for personnel planning, work hours, store / team holiday plan
  • Inventory management and planning for each product category • Drives Store CRM Managements
  • Ensure Timely closure on MIS / Reports Etc Ensure that the housekeeping staff follows the checklist properly
  • Control mechanical maintenance of lights, air-system, electrical equipment

Accountabilities

  • Reports property damage, request needed repairs within company time frames
  • Conducts monthly meetings with different stakeholders
  • Ensure proper installation of signage display façade properly cleaned • Daily Counts – Supervision of accuracy and timely reports sent. • Inward /Outward – Resigters maintained ,weekly supervision on dispatch / signs off on compliance
  • Manages External Relations –Landlords / Mall team/ vendors

Cost Management

  • Schedule the expenditures for the month(petty cash management)
  • Follow the preventive maintenance schedule to reduce the costs
  • Maintain the safety, energy consumption, and expenses reports
  • Control costs incurred on the services provided by the vendors
  • Control cash deposits and submission of credit slips on a daily basis
  • Maintain records pertaining to customer discounts, schemes
  • DMS – Supervision of DMS entry weekly and sufficient funds for store to run

Achievement of sales targets

  • Explain & drive the sales targets to Managers on a daily basis • Coordinates with RM on Monthly Targets
  • Contribute to the team efforts for accomplishing desired results by setting objectives and directions for KPI’s ,category revenue, competiton analysis,market trends
  • Analyze sales very 3 hours to better daily performance
  • SMS to be sent to the RM as required
  • Motivate store team to achieve daily targets
  • Understand Business on a MTD/WTD/FTDbasis and briefs coaches .

Shrinkage control

  • Ensure the global count is done accurately on a daily basis and reports sent to HO
  • Ensure that nobody from the staff indulges in pilferage and other activities
  • Co-ordinate with security guard & staff to keep a watchful eye on customers
  • Anticipate problems & preempt them by coming up with creative solutions
  • Constantly identifies areas of improvement, takes initiative to drive them

People Management- Demonstrates ability to holistically monitor various HR analytics like workforce planning, staffing levels, engagement scores, salary costs, attrition levels


Competencies- Works with individuals to identify areas of development, works to improve them


Work Standards- Sets standards for excellence to achieve a high level of quality • Accepts responsibility of outcomes of one’s work; admits mistakes and refocuses efforts

Provides encouragement and support to others in accepting responsibility; does not accept others’ denial responsibility without questioning

Raises the bar and repeatedly encourages the team to continually improve. Allocates appropriate resources to get the work done • Provides clear, thorough & timely feedback on work performance to individuals.


Gets Results- Raises the bar and repeatedly encourages the team to continually improve. Allocates appropriate resources to get the work done • Provides clear, thorough & timely feedback on work performance to individuals


Customer Relations- Works to educate the customers so that they are fully aware of products Establishes good interpersonal relationships by helping people feel valued

Handles upset customers by hearing the customer, empathizing, apologizing, and taking personal responsibility for resolving customer problems/issues


Team Work- Builds strong teams that capitalize on differences in expertise, competencies

Champions collaborative team working across departments/ functions • Proactively works with colleagues to develop solutions to their issues


Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Expand My Business

Founded :
2018
Type :
Products & Services
Size :
100-1000
Stage :
Profitable

About

Marketplace For All Your Digital Needs
Read more

Company social profiles

bloginstagramlinkedintwitterfacebook

Similar jobs

Qrata
at Qrata
7 recruiters
Blessy Fernandes
Posted by Blessy Fernandes
Mumbai
1 - 2 yrs
₹3L - ₹4.2L / yr
Sourcing
Recruitment/Talent Acquisition

Job Title: Talent Acquisition Associate

Location: Worli, Mumbai (Hybrid Working)

Experience: 1-2 years



About Qrata

We match top talent with highly competitive career opportunities with leading startups in India

and globally and address hiring challenges, recruitment brand marketing, with innovative and

collaborative strategic consulting.


Position Overview:

As a Talent Acquisition Associate at Qrata, you will be an essential part of our human resources team, responsible for sourcing, attracting, and hiring talented professionals. You will work closely with hiring managers to understand their staffing needs and ensure we bring in the best talent to support our company's growth. This position offers the opportunity for hybrid working, combining both remote and in-office collaboration, with our office located in Worli, Mumbai.


Key Responsibilities:

  • Collaborate with hiring managers to understand job requirements and create detailed job descriptions.
  • Develop and implement effective talent acquisition strategies to attract high-quality candidates.
  • Source candidates through various channels, including job boards, social media, and professional networks.
  • Screen and evaluate resumes and applications to identify potential candidates.
  • Conduct initial interviews to assess candidate qualifications and cultural fit.
  • Coordinate and schedule interviews with hiring managers.
  • Manage the recruitment process from start to finish, ensuring a smooth and positive candidate experience.
  • Extend job offers and negotiate terms with candidates.
  • Build and maintain a talent pipeline for future staffing needs.
  • Assist with other HR-related tasks and projects as needed.


Qualifications:


  • 1-2 years of experience in talent acquisition or recruitment.
  • Knowledge of recruitment best practices and sourcing techniques.
  • Strong communication and interpersonal skills.
  • Proficiency with applicant tracking systems and HR software.
  • Ability to work both independently and collaboratively in a team.
  • Excellent organizational and time management skills.
  • Familiarity with employment laws and regulations.








Read more
Digitalising B2B Marketplace, Manufacturing/Factories
Digitalising B2B Marketplace, Manufacturing/Factories
Agency job
via Qrata by Prajakta Kulkarni
NCR (Delhi | Gurgaon | Noida)
6 - 20 yrs
₹30L - ₹50L / yr
Digital Marketing
Marketing
Marketing Strategy
Growth Hacking
  • Build our digital marketing roadmap
  • Manage all digital marketing channels (e.g. website, blogs, emails and social media) to ensure brand consistency
  • Measure ROI and KPIs and prepare budget
  • Develop specific campaigns to create and maintain high levels of customer interaction
  • Oversee our social media accounts
  • Manage and improve online content, considering SEO and Google Analytics
  • Forecast sales performance trends and act proactively to increase our market segment
  • Liaise with Product, Design and Sales directors to increase client satisfaction through cohesive strategies
  • Motivate digital marketing team to achieve goals
  • Monitor competition and provide ideas to stand out
  • Stay up-to-date with digital technology developments
Read more
Software Company
Software Company
Agency job
via Jobdost by Sathish Kumar
Hyderabad
4 - 10 yrs
₹5L - ₹14L / yr
Technical support
Customer Support
skill iconAmazon Web Services (AWS)
Linux/Unix
SQL
+4 more

Key Responsibilities:

 Taking ownership of customer issues reported and seeing problems through to resolution

 Understand, interpret, reproduce, and diagnose issues reported by the customers.

 Researching, troubleshooting and identifying solutions to resolve product issues

 Should be able to handle voice calls, emails and online web sessions with the customer as part of technical troubleshooting

 Should exhibit patience and empathy while working with customer with an aim to drive positive customer experience

 Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

 Following standard procedures for submitting tickets to the engineering team for further investigation of unresolved issues

 Contributing actively towards knowledge base articles

 Adherence to strict SLA’s

 Ready to work in early morning, general and afternoon shifts, including weekends, on rotation basis

 Should demonstrate an aptitude and appetite for learning newer technologies while expanding on the core knowledge

 The engineer should be available to work in the late evening shift (4pm - 1am) if required.

 

Primary skills:

 3-8 years of relevant experience.

 Strong technical knowledge on:

  • Cloud Technologies – AWS, Azure etc.
  • Databases – SQL, Oracle, MySQL etc.
  • Operating Systems – Linux, Windows etc
  • Networking – Basic networking concepts and troubleshooting
  •  Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience with REST and SOAP calls.

 Excellent communication skills – English written and verbal

 HTTP technology and principles, including REST and SOAP principles (Required)

 JSON & XML Data formats (required)  Javascript Regular Expression (Good to have)

 Good understanding of networking protocols and applications (TCP/IP, proxies, load balancing, firewalls, etc.) (Required)

 Working knowledge of database technologies and SQL (Required)

 In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus, but not required)

 Strong analytical and logical reasoning for technical troubleshooting

 Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.

 Should be a team player who keeps team’s success before individual achievements

 Knowledge on data integration (Informatica/ Mulesoft)

Read more
Car mechanics
Remote only
1 - 2 yrs
₹6L - ₹7L / yr
Effective communication
Proven track record
English Proficiency

Job Title: Business Development Associate.

Experience: 0-1 Years

Job Location Flexible [Work from anywhere in india/Remote WFH]

Selection process: HR Round followed by Group Discussion and Sales Manager Round.

Qualification : 12+Diploma OR Any Graduation

Salary Offered: As per industry standard.

About UAI Autoworks Pvt Ltd.

UAI Autoworks is a tech enabled car servicing, repairing and detailing platform providing 24*7 minor

repair service and road side assistance. Were we also provide a annual subscription to the customers

with a monthly car diagnosis covering the full car. We also have the best detailing studios to give cars a

new look.

About the role

We’re seeking a qualified Sales Associate to sell Annual Car Subscription products that our

customers have grown to rely on. The Sales Associate will utilize their skills to generate high-quality

leads, build a strong

relationship with customers, and close deals. The ideal candidate will be a quick learner with strong

negotiating skills and demonstrate the ability to showcase our offerings compellingly.

Role details (please read)

Scope: Exceed targets for New Sales, Referrals or Renewals, in an individual contributor role.

Working days: 6 working days with 1 day-off which may be during the week.

Shifts: 10:30 am - 7:30pm.

Mandatory Language: English and Hindi.

Laptop/Wi-fi: candidates to use their own laptops, wi-fi will be reimbursed.

Additional Compensation: If applicable, this will be decided on the basis of your designation.

Qualifications

● Proven track record of exceeding targets as a Sales Associate, atleast 1 year of experience in Sales.

● Overall experience must not be more than 4 years.

● Fluency in English and Hindi, ability and willingness to deliver in a high-pressure environment.

● Excellent communication, interpersonal, problem-solving, presentation, and organizational skills.

● Comfortable with exceeding work timing based on process need.

● Graduation or 2 years diploma with 12th pass.

● Working knowledge of Salesforce, spreadsheets (Excel, Google Sheets ), and PowerPoint.

● Immediate joiners are preferred.

Read more
TEKsystems
at TEKsystems
1 recruiter
Divya Sharma
Posted by Divya Sharma
Bengaluru (Bangalore)
7 - 15 yrs
₹7L - ₹30L / yr
Business Analysis
Agile/Scrum
Stakeholder management
GAP
BRD
+4 more
Hi All,
TEKsystems is hiring for one of our product-based clients for a Techno-Functional Business Analyst role.
Candidates who have worked on either Java or .NET in their career, majorly on product solutions.
Solutioning experience
Stakeholder management
Change management
MLEG tools (minimum experience would suffice)

The individual will work on the MLEG Program facilitating business requirements from sites that plan to engage and move forward with the implementation of MLEG IT Tools and processes. Work will also include business value analysis for sites, programs and IT Tools. Create Investment Proposals for new projects and updated scopes while ensuring the functionalities of the new system/process meet business needs
In partnership with the business and IT leadership, Business Readiness is responsible to apply methodologies and tools to identify and manage the people side of change (IT systems, process, behaviors) to achieve a business result.
Individual contributor, lead a change team and/or oversee change delivery across a portfolio or business area. Common activities include (Business Change Implementation Management)
• Confirmation and alignment of change scope
• Stakeholder identification, analysis and management
• Change Strategy
• Mobilizing leaders
• Communications strategy, planning and execution
• Training design and delivery
• Engaging the business on its implementation and adoption requirements
• Change Planning and monitoring
PHEA(Perform Hydrocarbon and Energy Accounting)
• Ensure program deliverables & goals align with PHEA's vision
• Investment Proposals for new projects/updated scopes
• Ensure the functionalities of the new system/process meet business needs
• Monitors program progress such as awareness regarding Issue Resolution and Risk Management
• Supports execution via program and project reviews.

Total Years of experience required: 7 years to 13 years.
Location: Bangalore
Work mode: Hybrid
Looking for a candidate who can join within 30 days.

Thank You.
Have a great week ahead. 🌸
Read more
The other Fruit
at The other Fruit
1 video
3 recruiters
Dipendra SIngh
Posted by Dipendra SIngh
Remote, Pune
2 - 5 yrs
₹6L - ₹11L / yr
skill iconNodeJS (Node.js)
MEAN stack
Node
skill iconAngular (2+)
skill iconMongoDB
+1 more

You will be responsible for overseeing full-stack development as well as the R&D around creating various, unique, and bespoke solutions.

 

You should be able to quickly understand and support initiatives that will contribute to the goals and success of operations. You would also be working with various departments to coordinate and develop digital solutions for bespoke in-house software.

 

RESPONSIBILITIES

 

  • Work with development teams and product manager to implement software solutions.

 

  • Developing front end and back end website Architecture.

 

  • Build user interactions on web pages.

 

  • Develop and manage databases for functionalities.

 

  • Designing and developing effective APIs.

 

  • Test Software to ensure the responsiveness and efficiency of applications.

 

  • Meeting both technical and consumer/client needs.

 

  • Write technical documentation.

 

  • Troubleshoot, debug, and review the code.
Read more
11 years old Information Technology
11 years old Information Technology
Agency job
Haryana, NCR (Delhi | Gurgaon | Noida)
8 - 12 yrs
₹23L - ₹30L / yr
skill iconJava
skill iconAmazon Web Services (AWS)
skill iconSpring Boot
Microservices
Technical Architecture
+2 more
  • Build large scale enterprise applications.
  • Responsible for providing deep technical expertise in designing and delivering end to end high performance, scalable & flexible solutions using Java and Open Stack technologies including Mobility/Responsive Web apps, APIs, application & data Integration, scalable databases, DevOps, Cloud Computing.
  • He/ She would be also responsible to experiment, explore and demonstrate application of new technologies by means of conducting quick prototypes to solve business problems. Work with the direction from Solution Architect/ Enterprise Architect and co-create solutions with rest of the IT delivery teams
Read more
DelaPlex Software
at DelaPlex Software
2 recruiters
Ashish Lawrence
Posted by Ashish Lawrence
Remote, Pune, Nagpur, Hyderabad, Bengaluru (Bangalore)
3 - 7 yrs
₹3L - ₹8L / yr
skill iconJavascript
Angular
skill iconHTML/CSS
Git flow
The ideal candidate will be responsible for designing, developing, testing, and debugging responsive web and mobile applications for the company. Using JavaScript, HTML, and CSS, this candidate will be able to translate user and business needs into functional frontend design.

Required Skills

Angular 6+ and JavaScript
Experience working in GitFlow model, JIRA, Agile scrum teams and Bitbucket.
Experience working in client facing role on daily basis
Helpful experience (Good to have / Optional):Jest & Cypress, Storybook.

Responsibilities

Designing, developing, and testing UI for mobile and web applications
Build reusable code and libraries for future use
Accurately translate user and business needs into functional frontend code

Qualifications

Bachelor's degree or equivalent in Computer Science or relative field.
Atleast 2+ years' experience in frontend development and Angular
Familiarity using Scrum/Agile development methodologies
Experience building object oriented web applications in JavaScript, HTML5, and CSS3.

Immediate joiners are preferred.
Read more
Black Turtle Diginovation Pvt Ltd
Anusha Dabade
Posted by Anusha Dabade
Bengaluru (Bangalore)
2 - 5 yrs
₹5L - ₹7L / yr
skill iconJava
J2EE
skill iconNodeJS (Node.js)
skill iconAngular (2+)
MySQL
+1 more
Job Description We’re looking for a Full Stack developer who will take a key role on our team. Our Full Stack developer must have knowledge in all stages of software development. You’ll be working alongside other engineers and developers, collaborating on the various layers of the infrastructure for our company. Key Skills Proficient experience using advanced JavaScript libraries and frameworks such as AngularJS, NodeJS, ExpressJS, BackboneJS, ReactJS, jQuery etc. Database technologies like MySQL, Oracle, PostgreSQL, and MongoDB. Web server technologies like Node.js, J2EE, Apache, Nginx, ISS, etc. Development experience for both mobile and desktop. Experience with cloud message APIs and usage of push notifications. Hands on experience in Multi-threaded programming, and good knowledge of networking concepts Key Responsiblites Design and develop advanced applications for multiple platforms Unit-test code for robustness, including edge cases, usability, and general reliability. Work on bug fixing, complex customer escalations and improving application performance. Collaborate with cross-functional teams to define, design, and ship new features. Experience working with graphic designers and converting designs to visual elements. Understanding and implementation of security and data protection.
Read more
TRADEJINI
at TRADEJINI
2 recruiters
Prateek Gupta
Posted by Prateek Gupta
Bengaluru (Bangalore)
1 - 2 yrs
₹2L - ₹4L / yr
skill iconJavascript
skill iconPHP
MySQL
Linux/Unix
skill iconHTML/CSS
+1 more
Hello Web Designers We are one of the leaders in the broking field, incorporated in the year 2012 by Mr. Kishore Kumar J (CEO) & Mr. Dinesh Kumar M (Managing Director). Our growth over the past years has been predominantly stemming from the referrals of our client base and those of other professionals. The growth of our team has evolved in a similar manner which has scaled our operations from a 6 to 77+ member team, with a turnover of 2000+ crores per day reaching 15250+ customers across 1160+ cities around the Globe. We are currently looking for a Web Designer with 1 to 2 years of expirence who is passionate towards his work. The individual should not only carry his job duties but also identify and take steps for new scope of improvement in his space.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos