Future Group

About the role:

We are currently building an exciting multi-category, digital first, direct to consumer, commerce business for couple of new brands in Food & Fashion category. The Engineering Team forms the backbone of our ecommerce business. We build and iterate over our core platform that handles orders, payments, delivery promises, order tracking & logistics integrations.

We are looking for an Engineering Manager to lead its development across web, mobile and in-store devices. You will be responsible to work closely with business leaders to understand the developer needs and device solutions through developer tools and services. The role incumbent will be managing a team of in-house & outsourced developers and will be responsible for defining the technical roadmap, project delivery and maintenance of systems developed in-house. The incumbent will also be driving technology innovation with integrations and external partners to fully leverage the latest solutions and technologies for servicing the organization needs. This role will report to the Director-Engineering.

Location: Mumbai based preferably. We can also consider Bangalore based candidates.

Responsibilities:

Your core responsibilities will include Technical Guidance, Execution, Delivery & Team Management. You will be working in a fast-paced and agile work environment delivering quality solutions that have immediate business impact.

• Ownership of engineering features and components from concept, design, development & deployment
• Participate in the solution architecting, enterprise interface design and integration.
• Work with users to understand requirements, design scalable and efficient technology solutions.
• Manage multiple projects across a wide breadth of technologies, coordinate dependencies, and interactions with other internal teams and external partners.

• Communicate cross-functionally, collaborate with Business teams, Product managers, engineers and QA to plan, own and deliver solutions on time.
• Ensure teams follow best practices regarding coding standards, code reviews, and testing. Responsible for code quality, review & release strategy.

• Define and drive development team priorities and ensure delivery through in-house and vendor development teams.

• Keep tab of latest technology trends and leverage it for improvements/changes in current setup to increase efficiency, reduce maintenance cost and time to market.

• Publish regular reports of activities and highlight potential risks. 
• Attract, hire, retain, motivate and mentor engineering team resources.

Required Qualification, Experience & skills:

• Bachelor's degree in Computer Science, Computer Engineering or related technical discipline
• 6-8 years of overall developer experience with a minimum 12-18 months in the GoLang toolkit – very familiar with all the frameworks and tools needed to manage and further build an end to end ecommerce platform in GoLang
• Prior experience in managing a team of min 4-6 engineers
• Hands-on management with deep-dive into the details of software design, implementation and debugging

• Experience of implementing Agile, Scrum & Iterative processes

• Experience taking a leading role in building complex software systems that have been successfully delivered to customers
• Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
• Experience in communicating with users, other technical teams, and senior management to collect requirements, describe software product features, technical designs, and product strategy
• Experience mentoring junior software engineers to improve their skills, and make them more effective, product software engineers
• Hands-on expertise in many disparate technologies, typically ranging from Web development, Mobile app development, AWS, machine learning, large scale data platforms, service oriented architecture, distributed systems design, android platform, front-end user interfaces, databases etc.

Required qualifications and experience:

• Graduate in any specialization
• Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
• Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
• Good presentation and MS Excel skills
• Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

Roles and responsibilities:

• Perform quantitative assessment and continuous process improvement to drive business and efficiency.
• Manage the roster and deliver on the service levels as per the agreement.
• Raise alerts on downtimes or fluctuations.
• Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
• Analyse various process gaps and raise request for new SOPs to close loop.
• Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
• Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
• Internal and external stakeholder management.
• Coordinate Application ID management and maintain records.
• Improve operational deliverables of the aligned LOBs of the outsourced partner.
• Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
• Work on better tagging of customer voice and better ways of process flows.
• Device proactive programs to reduce calls.
• Devise cross-functional and up-skilling training plans for current teams.
• Manage Transactional Training and Development of the trainers.

Required Qualifications and Skills:

• 3-5 years of work experience in the development background, with at least 2 years experience in Java, Spring, Sprint Boot, Hibernate or JPA, MySQL, Oracle, Spring MVC.
• B.E. degree in Computer Science, Graduate in Software Engineering or equivalent
• Experience in Core JAVA, Spring, Spring Boot Frameworks.
• Experience with ORM's like Hibernate.
• Good knowledge of developing RESTful web services using Spring Boot, Java1.x,Servlet2.4, JSP2.0, JDBC3.0, Java Mail, Struts2.x, HTML, HTML5, Angular7+, JavaScript, JSF, Bootstrap2.x-3.x, JQuery & CSS 3.x, Maven 3.x, Apache Tomcat7
• Knowledge of Cloud AWS.
• Experience in any Messaging Queue e.g. Apache Kafka, ActiveMQ, etc.
• Experience on Web services with REST and SOAP.
• Experience working on tool set like Eclipse IDE, SQL clients.
• Experience using application server like Jboss, TomCat, Wildfly, glassfish.
• Experience in using tools like SOAP UI, POSTMAN
• Ability to write SQL queries to fetch data.
• Knowledge of Micro services, Redis Cache and Mongo DB (or any other NoSQL) is good to have

• Develop, execute & deliver the annual and long-term strategic business plans to ensure delivery of the full potential of the brand at the pan India level
• Guide team in translation of strategy into business plans, brand positioning and go – to market strategies
• Identify and research potential markets to launch the new retail stores and advise management of new business development opportunities. 
• Prepare and execute the marketing strategy for Company’s online & offline business model.
• Responsible for the launch and development of the fashion brand as per the agreed terms and conditions.
• Ensure the financial performance and revenue targets of the brand (online and offline) are achieved through analysis of its Profit & Loss and KPIs.
• Manage relations with key business stakeholders to develop trusting business partnerships.
• Support the day-to-day management of the brand.
• Advice and support stores with all areas of their business including store standards, stock management, customer relationship, staffing and recruitment, finances and payments, cost control, expansion.
• Develop sales and marketing tools, work out on sales promotional activities to support the sales plans.
• Develop the store audit plan and conduct the audits.
• Contributing to and upholding the standards for store compliance as outlined in the operating standards manuals
• Periodically reviewing layout and design of stores manuals and other communications tools for user-friendliness and completeness

• MBA/Post Graduate in Operations from a reputed institution
• Must have experience in translating vision/broad strategies into specific targets and tasks.
• Ability to deliver solution and provide expertise with speed and imagination
• Should possess a high degree of business acumen and must have a good understanding of P&L
• Strong research and analytical skills
• Flexible and able to multi-task; can work within a fast-moving environment
• Must have good connections and networking in the retail & eCommerce ecosystem

About the company:

Tathastu, the next-generation innovation labs is Future Group’s initiative to provide a new-age retail experience - combining the physical with digital and enhancing it with data. We are creating next-generation consumer interactions by combining AI/ML, Data Science, and emerging technologies with consumer platforms.

The E-Commerce vertical under Tathastu has developed online consumer platforms for Future Group’s portfolio of retail brands -Easy day, Big Bazaar, Central, Brand factory, aLL, Clarks, Coverstory. Backed by our network of offline stores we have built a new retail platform that merges our Online & Offline retail streams. We use data to power all our decisions across our products and build internal tools to help us scale our impact with a small closely-knit team.

Our widespread store network, robust logistics, and technology capabilities have made it possible to launch a ‘2-Hour Delivery Promise’ on every product across fashion, food, FMCG, and home products for orders placed online through the Big Bazaar mobile app and portal. This makes Big Bazaar the first retailer in the country to offer instant home delivery on almost every consumer product ordered online.

Job Responsibilities:

• You’ll streamline and automate the software development and infrastructure management processes and play a crucial role in executing high-impact initiatives and continuously improving processes to increase the effectiveness of our platforms.
• You’ll translate complex use cases into discrete technical solutions in platform architecture, design and coding, functionality, usability, and optimization.
• You will drive automation in repetitive tasks, configuration management, and deliver comprehensive automated tests to debug/troubleshoot Cloud AWS-based systems and BigData applications.
• You’ll continuously discover, evaluate, and implement new technologies to maximize the development and operational efficiency of the platforms.
• You’ll determine the metrics that will define technical and operational success and constantly track such metrics to fine-tune the technology stack of the organization.

Experience: 4 to 8 Yrs

Qualification: B.Tech / MCA

Required Skills:

• Experience with Linux/UNIX systems administration and Amazon Web Services (AWS).
• Infrastructure as Code (Terraform), Kubernetes and container orchestration, Web servers (Nginx, Apache), Application Servers(Tomcat,Node.js,..), document stores and relational databases (AWS RDS-MySQL).
• Site Reliability Engineering patterns and visibility /performance/availability monitoring (Cloudwatch, Prometheus)
• Background in and happy to work hands-on with technical troubleshooting and performance tuning.
• Supportive and collaborative personality - ability to influence and drive progress with your peers

Our Technology Stack:

• Docker/Kubernetes
• Cloud (AWS)
• Python/GoLang Programming
• Microservices
• Automation Tools

About the company:

Tathastu, the next-generation innovation labs is Future Group’s initiative to provide a new-age retail experience - combining the physical with digital and enhancing it with data. We are creating next-generation consumer interactions by combining AI/ML, Data Science, and emerging technologies with consumer platforms.

The E-Commerce vertical under Tathastu has developed online consumer platforms for Future Group’s portfolio of retail brands -Easy day, Big Bazaar, Central, Brand factory, aLL, Clarks, Coverstory. Backed by our network of offline stores we have built a new retail platform that merges our Online & Offline retail streams. We use data to power all our decisions across our products and build internal tools to help us scale our impact with a small closely-knit team.

Our widespread store network, robust logistics, and technology capabilities have made it possible to launch a ‘2-Hour Delivery Promise’ on every product across fashion, food, FMCG, and home products for orders placed online through the Big Bazaar mobile app and portal. This makes Big Bazaar the first retailer in the country to offer instant home delivery on almost every consumer product ordered online.

Location: Bangalore or Mumbai-based candidates.   

Role & Responsibility:

• Design and build advanced applications for the Android platform
• Collaborate with cross-functional teams to define, design, and ship new features
• Work with outside data sources and APIs
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Work on bug fixing and improving application performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Requirement:

• 3-5 year of experience in Android app development
• BS/MS degree in Computer Science, Engineering or a related subject
• Should be passionate about the code you write
• Good understanding of Android jetpack libraries and internals
• Good experience on java 
• Knowledge of kotlin is a plus
• Good Knowledge of MVVM, MVP, Dagger, Observables, Livedata, Retrofit, Glide, OkHttp
• Understanding in Unit Testing will be a plus
• Proven software development experience and Android skills development
• Proven working experience in Android app development and
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Solid understanding of the full mobile development life cycle.

• In-depth knowledge of SAP system, ABAP language and HANA platform.
• Experience in using/ working with ABAP, OO ABAP, Reports, BAPI, BADI, User Exits, ALV Reports, Module Pool, BDC, Smart Forms, Adobe Forms, ALE/IDOC, RFCs, HANA - CDS view, Attribute Views, Procedure, AMDP and ADBC experience, HANA Native Views Attribute View, Analytic Views, Modelling and Procedures and HANA XS and Search experience.

• Work on development, enhancements/ changes and implementation of SAP-ABAP projects.
• Provide high quality support throughout the project.
• Conduct defect analysis and perform necessary fixes and enhancements.
• Collaborate with functional owners, architects and other personnel to develop systems to meet the requirements.
• Create technical specification and estimations for assigned project.
• Work in compliance with the programming and documentation standards.
• Assist in unit testing of ABAP programs.
• Ensure project completion within the allotted timelines and budget.
• Troubleshoot production problems in a timely manner.
• Maintain and update existing program codes as needed.