Key Accounts Manager

Recruitment-tech platform

Key Accounts Manager

Unnati

Company

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Key Accounts Manager at Recruitment-tech platform · Mumbai · 3 - 8 years · ₹7L - ₹12L / yr · Posted 16 Nov 2021

Key Accounts Manager

at Recruitment-tech platform

Agency job

via Unnati

3 - 8 yrs

₹7L - ₹12L / yr

Mumbai

Skills

Key account management

Account Management

Account Manager

Team Management

account management

client onboarding

client relations

Work with a hiring-tech startup, ready to disrupt the world of hiring through innovation and a handpicked team to make sure it rises from strength to strength.

Our client helps companies to hire the best tech professionals from the country’s top talents. They make it easier for tech startups to find and recruit some of the leading tech minds with the right approach and transparency in their process. Their website allows candidates to create their profiles with current and previous employers, such that these employers can’t access their profiles, while new employers can find them easily. A relationship manager is associated with the candidate to help with interviews, applications, resume building and eventually to negotiate terms.

They have unique refer and earn offers for candidates to ensure more talent is attracted to their website, while they provide assured hiring for companies at reasonable fees and replacement guarantees. Preferred by leading companies like Dunzo, Flipkart, Gaana, Rapido, Truecaller, Cred, PharmEasy and more, the company has helped scale many startups in the last 3 years.

As a Key Accounts Manager, you will work in a client-facing role and will be assigned a basket of clients for whom you must ensure to achieve their tech and product hiring goals. You will be expected to manage a team of Associate Account Managers who will report you.

What you will do:

Onboarding clients and ensure they understand how best to use the company platform.
Understanding client hiring requirements and suggesting suitable candidates from the talent pool
Sourcing candidates through a combination of channels such as company’s internal candidate database, headhunting, referrals, social media etc.
Navigating the complete recruitment cycle for clients and maximizing hires.
Managing the candidate status and communication in our applicant tracking system
Developing sustainable relationships by being a main point of contact between key clients and internal teams
Negotiating offers between candidates and clients to minimize dropouts
Managing a team of Associate Account Managers to achieve team and company-wide targets
Working with the Co-Founders directly to define an optimal hiring process for each client

Candidate Profile:

What you need to have:

Bachelor's degree in any field
Great English communication both written and spoken
Experience with various sourcing strategies like headhunting, job posts, social media, referrals etc
Ability to pitch company to potential candidates in an engaging and persuasive manner
The skill to shortlist candidates as per the desired requirements of the client
Conscientious. Always on top of your pipeline without a need for reminders or follow-ups
A desire to work in a rapidly scaling startup

Work with a hiring-tech startup, ready to disrupt the world of hiring through innovation and a handpicked team to make sure it rises from strength to strength.

What you will do:

Onboarding clients and ensure they understand how best to use the company platform.
Understanding client hiring requirements and suggesting suitable candidates from the talent pool
Sourcing candidates through a combination of channels such as company’s internal candidate database, headhunting, referrals, social media etc.
Navigating the complete recruitment cycle for clients and maximizing hires.
Managing the candidate status and communication in our applicant tracking system
Developing sustainable relationships by being a main point of contact between key clients and internal teams
Negotiating offers between candidates and clients to minimize dropouts
Managing a team of Associate Account Managers to achieve team and company-wide targets
Working with the Co-Founders directly to define an optimal hiring process for each client

Candidate Profile:

What you need to have:

Bachelor's degree in any field
Great English communication both written and spoken
Experience with various sourcing strategies like headhunting, job posts, social media, referrals etc
Ability to pitch company to potential candidates in an engaging and persuasive manner
The skill to shortlist candidates as per the desired requirements of the client
Conscientious. Always on top of your pipeline without a need for reminders or follow-ups
A desire to work in a rapidly scaling startup

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Customer Relationship Management (CRM)

As a Key Account Manager (KAM) in 2026, the role has shifted from being a "relationship manager" to a "strategic growth architect." You are now expected to use AI-driven insights to predict client needs and act as a consultant rather than just a vendor.

Below is a modern, professional Job Description for a KAM.

Job Title: Key Account Manager (KAM)

Role Overview:

We are looking for a Key Account Manager to oversee and nurture our most valuable client relationships. In this role, you aren't just a point of contact; you are a strategic partner. Your goal is to deeply understand the client’s business objectives and align our solutions to help them achieve long-term success. You will manage a high-value portfolio, ensuring retention, identifying expansion opportunities, and driving mutual profitability.

Key Responsibilities:

Strategic Partnership: Build and maintain long-term, trusting relationships with "big player" clients, acting as their primary advocate within our company.
Account Growth (Upselling/Cross-selling): Identify "white space" opportunities within existing accounts to introduce new products or services that solve specific client pain points.
Predictive Problem Solving: Use data analytics and AI tools to monitor account health and proactively resolve issues before they escalate.
Contract Negotiation: Lead complex negotiations for contract renewals and pricing agreements, ensuring terms are beneficial for both parties.
Cross-Functional Leadership: Collaborate with Marketing, Product, and Support teams to ensure seamless delivery and tailored solutions for your key accounts.
Market Intelligence: Stay ahead of industry trends and competitor moves to provide your clients with consultative insights that position them for success.

Required Skills & Qualifications :

Relationship Management: Proven ability to manage large-scale accounts and build rapport with C-suite stakeholders.
Commercial Acumen: Strong understanding of P&L, budgeting, and financial forecasting.
Analytical Thinking: Proficiency in using CRM software (Salesforce, HubSpot) and AI-driven dashboards to interpret customer data.
Negotiation & Persuasion: Expert-level communication skills with a track record of closing high-stakes deals.
Adaptability: Ability to pivot strategies in a fast-paced, digital-first market

Below is a modern, professional Job Description for a KAM.

Job Title: Key Account Manager (KAM)

Role Overview:

Key Responsibilities:

Strategic Partnership: Build and maintain long-term, trusting relationships with "big player" clients, acting as their primary advocate within our company.
Account Growth (Upselling/Cross-selling): Identify "white space" opportunities within existing accounts to introduce new products or services that solve specific client pain points.
Predictive Problem Solving: Use data analytics and AI tools to monitor account health and proactively resolve issues before they escalate.
Contract Negotiation: Lead complex negotiations for contract renewals and pricing agreements, ensuring terms are beneficial for both parties.
Cross-Functional Leadership: Collaborate with Marketing, Product, and Support teams to ensure seamless delivery and tailored solutions for your key accounts.
Market Intelligence: Stay ahead of industry trends and competitor moves to provide your clients with consultative insights that position them for success.

Required Skills & Qualifications :

Relationship Management: Proven ability to manage large-scale accounts and build rapport with C-suite stakeholders.
Commercial Acumen: Strong understanding of P&L, budgeting, and financial forecasting.
Analytical Thinking: Proficiency in using CRM software (Salesforce, HubSpot) and AI-driven dashboards to interpret customer data.
Negotiation & Persuasion: Expert-level communication skills with a track record of closing high-stakes deals.
Adaptability: Ability to pivot strategies in a fast-paced, digital-first market