JOB DESCRIPTION
POSITION – Associate - Customer Delight
ROLE – Individual Contributor
LANGUAGE REQUIRED – English + Hindi/Tamil/Kannada/Spanish
WORK LOCATION – Suncity Success Tower, Sector 65, Gurugram WORKDAYS – 6 days’ Work From Office (Rotational WO’s & Shifts) SHIFT TIMINGS – 24 * 7
QUALIFICATION – Minimum 12th pass
SALARY PACKAGE – up to 3.3 LPA
NOTICE PERIOD – Immediate Joiners only
ROLE
As a Customer Delight team member you will be maximizing the sustainable value for our customers and in turn our organization through long-term customer success strategies. You will be working with a targeted list of our strategic customers and be accountable for ensuring they are successfully adopted and realize value from all our products. You will be accountable for customer retention, satisfaction and expansion of your customer portfolio.
RESPONSIBILITIES
v Listening to our B2B Customer’s concerns and handling product related complaints or queries on TAT basis.
v Contribute ideas to resolve customer problems to improve productivity.
v Maintain and update customer documentation as needed.
v Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
v Actively listen to the concerns with a Solution Oriented approach.
v Manage transactions over CRM.
KEY REQUIREMENTS
v 0 - 5 years of experience required in any Customer Support Process or Role i.e. preferably from a Technical Process or IT company.
v Smart Freshers good with Communication skills can apply.
v Active Listener.
v Must be proficient in any of the above mentioned languages along with English.
v TAT oriented approach.
v Good working knowledge with Microsoft Excel or Microsoft Suite.
v Excellent communication and interpersonal skills.
About Datacultr Fintech
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1. Lead the strategic planning, development, and launch of Azure integration capabilities within our flagship product ensuring a seamless and efficient integration process.
2. Conduct market research and engage with customers to understand their needs and challenges related to Azure cloud services.
3. Collaborate with engineering, design, and sales teams to define product requirements, roadmaps, and go-to-market strategies for Azure Launch.
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· Bachelor's degree in computer science, Engineering, Business, or a related field. A master's degree or an MBA would be a plus.
· 4+ years of experience in a product management role, ideally in a cloud-based product environment.
· Strong understanding of Azure services, cloud computing technologies, and SaaS platforms.
· Experience building features/ solutions in Cloud Management/Cloud Operations in FinOps, SecOps, Cloud IT Ops.
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· Passion for Automation and simplification of complex IT processes
· Proven track record of managing all aspects of a successful product throughout its lifecycle.
· Excellent communication, leadership, and interpersonal skills.
· Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously.
· Strong problem-solving skills and the ability to thrive in a fast-paced, dynamic startup environment.
· Excellent written and verbal communication skills, with experience in creating customer-facing technical documentation such as user guides and release notes.
· Comfortable with ambiguity and able to prioritize tasks in a rapidly changing environment.
· Demonstrated success in defining and launching products would be a plus.
Success Factors:
· You bring curiosity and passion for continuous learning.
· You enjoy ideating, simplifying and solving problems that create value for customers.
· You have an entrepreneurial mindset.
· You bring a growth mindset and value collaborative approach to growing others and yourself.
· You have an ownership mindset to areas you take on, and you are a self-starter that can work independently when needed.
Responsibilities:
• The ideal candidate must have experience as an end-to-end for both IT and Non-IT.
• Should have good technical knowledge.
• Responsible for end-to-end hiring: Sourcing, interviewing, salary negotiation, and closing
• Candidates for assigned requisitions.
• Must have good experience in hiring Candidates.
• Should have experience in using job portals (Naukri, LinkedIn, Monster, etc) and other
• open-source platforms and have a good pipeline of passive candidates.
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• Excellent sourcing skills.
Qualifications:
• Proven experience as an HR recruiter.
• Proficiency in English.
• Familiarity with Applicant Tracking Systems and resume databases.
• Experience with sourcing techniques.
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Sizzle is building AI to automate gaming highlights, directly from Twitch and YouTube videos. Sizzle works with gaming streamers and esports teams and leagues to help them manage their social channels. Sizzle is available at http://www.sizzle.gg/" target="_blank">www.sizzle.gg.We’re looking to hire an experienced Shopify developer who can develop custom themes on the Shopify platform as per the design shared by our design team. In this role, you will be expected to set up the environments and develop the Shopify theme. You should be willing to learn and work on new technologies.
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TeamExtn is looking for a passionate Android Developer. It will be expected from you to build pragmatic solutions on mission-critical initiatives for a Fortune 500 company in the silicon valley. If you know your stuff, see the beauty in code, have knowledge in depth and breadth, advocate best practices, and love to work with distributed systems, then this is an ideal position for you.
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Additionally:
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- Strong debugging and troubleshooting skills
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Location:
Mumbai Preferred
remote is an option
Internship Duties
As with any internship there are a mixture of duties, this internship will include some admin tasks as well as some great HR experience during your internship in a busy HR department.
Duration :
4 months Internship part time Full time
ROLES AND RESPONSIBILITIES
- Organize and maintain personnel records
- Update internal databases (e.g. record sick or maternity leave)
- Prepare HR documents, like employment contracts and new hire guides
- Revise company policies
- Liaise with external partners, like insurance vendors, and ensure legal compliance
- Create regular reports and presentations on HR metrics (e.g. turnover ratios)
- Answer employees queries about HR-related issues
- Assist payroll department by providing relevant employee information (e.g. leaves of absence, sick days and work schedules)
- Participate in HR projects (e.g. help organize a job fair event)
- Gathering payroll data like working hours, leaves and bank accounts
- Screening resumes and application forms
- Assist in end to end recruitment
- Record all resumes and personnel documents in HR electronic files
- File physical HR records in HR filing cabinet
- Liaise with recruitment agencies
- Proof reading and editing consultant profiles
- Liaise with line managers recording HR issues
- Scanning and emailing HR documents
- Create Employee packs
- Coordinate Induction appointments
- Create interview appointments
- Creating job advertisements
- Phone screen applicants
- Data Entry and general administration
- Any extra duties the HR Consultant requires
- Complete appropriate paperwork for new and existing employees
- Send off training invoices to finance and liaise with them about getting it approved
- Provide administration support
- Corporate Tie ups via email, Linkedin, social media and calling for Placements
- Understanding the product platform and its value add for related businesses
- Preparing monthly/quarterly/annualreports
- Perform other activities assigned by Management.
- A flair for establishing an instant rapport with clients.
- Dynamic, aggressive, result oriented and a self-starter.
- Knowledge of MS office and related tools
Required Experience, Skills and Qualifications
Qualification: MBA-HR
Stipend-3000
Skills- Interpersonal skills, Communication skills, convincing skills.
● Mentor and lead a team of SDETs and QAs across multiple business units
● Lead programmatic best practices by example, be a hands on programmer and
should be able to actively participate in technical discussions
● Bringing industry best practices in QA processes
● Define and monitor quality assurance metrics for continuous quality & process
improvements across multiple engineering tracks
● Manage the automation projects and ensure their success
● Communicating clearly and openly with internal and external stakeholders
regarding progress, roadblocks, and timelines
● Hiring and training of team members
Our Requirements
● BTech/MTech in Computer Science or equivalent
● Highly skilled in writing test cases, test scripts and handling corner cases
● Should have worked on developing tools or frameworks to test complex
micro-services, client applications, systems at scale.
● Expert level knowledge in one or more programming languages(preferably in
JavaScript/Java)
● Good knowledge on the Infrastructure, CI/CD toolchains and ecosystem
● Excellent knowledge of databases and querying language
- Develop Android handset clients
- Develop architecture and low-end designs based on customer and product management requirements
- Communication of designs and other development issues to developers and managers
- Design, develop and manage automated unit and acceptance tests
- Peer review of design code and tests
- Participate in the agile development program
- Bug Fixing
- Take ownership of deliverables
- Adhere to development methodologies
ESSENTIAL SKILLS/ATTRIBUTES:
- Excellent knowledge of Android
- Appreciation for the limitations of handset development
- Attention to detail and subtleties of UI design and implementation
- Understanding of design patterns
- Ability to design for scalability and resilience
- Strong application process flow and problem-solving techniques
- Strong focus on refactoring and code quality
- Understanding of software configuration management and release management
- High levels of software engineering literacy and communication skills
- Friendly and professional manner
- Minimum 3 - 5 years java development
- Third Level Qualifications in computing, mathematics, or science
- Experience in building web (PWA)/mobile app using ionic/reactjs (react native)
DESIRED SKILLS:
- Experience of working in an agile environment
- Product development and lifecycle experience
- Experience in unit testing
- Scripting (JavaScript, Ruby, Python, Shell, etc.)
- Knowledge of build systems such as Maven and Gradle
- RESTful development
- XML, JSON, HTTP, SyncML, HTML 5, CSS, Groovy
- Windows and Unix development
- Experience leading development teams or performing customer-facing duties is an advantage
- Kotlin Language Skills
- Build hypotheses: It starts with identifying the problems by doing in-depth research with customers and cross-validating it with data analysis. We are razor-focused on solving the right problems:
- Identify solutions: You will be defining the requirements and working with a cross-functional team from design, engineering, business, marketing, and support. You will identify solutions that truly solve the user problem keeping business interests in mind
- Launch and iterate: No product is truly world-class in the first launch. Your job is not just to launch new products but also to work closely with other teams to ensure the go-to-market is completed from all sides. Additionally, you will also balance new product launches with iterating on existing products ensuring that you pick the ones that are most impactful
- Build roadmap: You will always have a roadmap for your product and you will constantly update the roadmap taking into account the rapid change of business dynamics as well as user behavior and segments that we would go after
- Help build the team: Participate in hiring cross-functional team members for different roles
You are a right fit if:
- You understand technology, but love customer-first & business-first thinking
- You are comfortable working hands-on in a fast-paced start-up environment
- You are good at problem-solving and have an analytical and data-driven approach to day-to-day work
- You have prior work experience in the tech-driven lending business
- You have at least 3 years of experience in Product Management
- You are in love with Bangalore weather and would enjoy working here :)
Why should you work with us?
- Work in one of the most exciting start-up sectors
- Opportunity to create impact for the blue-collar workforce
- Unique and unsolved problems for the unique customer segment to work on
- The non-hierarchical, flat, and transparent culture where we also have lots of fun
- Pay at par with market salaries