SEO Content Writer - Night Shift

As a customer success manager, your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)

• Be the single point of contact for all your customers from the time they sign the contract.
• Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering the value promised.
• Understand the customer’s goals, org structure, key challenges, and define their success.
• Work with sales and onboarding team to plan and execute a seamless customer onboarding process, ensuring a smooth ‘go live’.
• Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
• Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value, and renewal timeframe, making sure subscriptions are renewed timely.
• Monitor at-risk customer behavior and carry out activities to retain them.
• Own churn and expansion for all your accounts.
• Identify opportunities for portfolio growth and contact customers for upsells.
• Work towards turning customers into advocates of QDC.
• Collaborate with the Marketing team to build customer case studies, testimonials, and referrals. 

• At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ready to work during US hours - in future

Scrum Master(BA)

· Working with customers and product manager to prioritize and validate requirements.

· Coordinate with the work efforts of 8+ person team for various projects and help team complete tasks successfully and on-time and resolved obstacles encountered by team members.

· Should Coordinate and participate in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items.

· Develop the crucial functional requirement specifications, creating detailed use cases and process flow diagrams to support functional specifications.

· Facilitate Daily Scrum Meetings and Monthly Reviews meetings. Conduct sprint retrospective and followed up on action items for continuous improvement.

· Prepare extensive cost - benefit analysis to support system and process changes

· Meticulously analyze complex data, staffing plans and variances to recommend solutions to improve revenue per call and customer satisfaction/retention

· Should be Responsible for two Agile Scrum teams

· Should be able to guide three development teams through transition from waterfall to Agile development.

· Coach the team members on Agile processes and facilitate  planning meetings and retrospectives. Maintained task board and produced daily burndown charts.

· Remove impediments and protect team members from interruptions and distractions to maximize productivity.

· Work closely with Product Owners, coordinating product backlog grooming and story.

· Generate test plans work instructions and procedures from client requirements and industry standards.

· Interface with stake holders and facilitate communication between client and the IT department.

· Prepare use case documents and utilized JIRA to create UML diagrams including use case, activity and class diagrams to extract business process flows and workflows, thereby assisting development and quality assurance teams in understanding the requirements.

· Work on a team environment to finalize use cases to develop functional and detail design specifications of the application.

· Participate in JAD sessions for requirement, feasibility and risk analysis with various stakeholders, including designers, developers, QA and management to identify critical and high risk areas of the application.

· Collaborate with the QA team in reviewing and validating test plans and test cases, ensuring that the final application catered to the user requirements.

· Develop a user acceptance test plan and test case scenarios to guide a select group of key end-users in testing the user interface and functionality of the application.

· Examine and evaluate testing fixtures and procedures for appropriateness in the specific requirements.

· Conduct 5+ levels of testing including functional, regression, user acceptance, integration and performance to verify the client’s needs are met.

· Should be able to Communicate client’s business requirements by constructing easy-to-understand data and process models.

• Participate in the implementation of AEM related features. Including design, definition, and development of AEM content type models, workflows, templates, components, and user permissions.
• Building AEM components and templates as needed while working closely with UX, Design and other developers.
• Implement rapid updates to fulfil changing business and marketing requirements.
• Develop functional and technical documentation and designs for assigned projects.
• Work within a team environment, supporting the team goals, and improving development engineering practices.
• Develop code consistent with A&F standard coding practices.
• Ensuring that implementations meet the required scalability and reliability required for A&F eCommerce operations.
• Ensure the entire stack is crafted and built for scalability, security, performance.
• Solid problem-solving skills, with a focus on understanding overall business issues and figuring out innovative solutions.

CLIENT:MNC WFO

ROLE: Android Developer

EXPERIENCE:2 YEARS TO 8 YEARS

CTC:7LPA TO 26 LPA

NOTE:Candidates from bangalore,HYDERABAD,GURGAON should only apply.

Serving notice periods (30days)/ Immediate Joiner.

If you have an interesting portfolio of apps and have excellent communication and team skills and you fit

the description below - you are the one we are looking for

- Knowledge of Leanback, Dagger, Retrofit, RxJava, Butterknife, Glide/Picasso

- Excellent working knowledge of Android Studio

- Expertise in code profiling, debugging, and optimization

- Familiar with Unit Testing and Automation

- Excellent in Java and Knowledge of Kotlin language

- Deep Knowledge of Exoplayer

- Should have worked or knowledge of creating Libraries/SDK

- Cares about testing and writing testable code eg. Unit Testing.

- Familiar with MVP

- Should have worked or familiar with Firebase, FCM, IMA, Google Services and Facebook SDK

- Experience in working with Android AOSP or Android TV Application is a plus

- NDK Knowledge or experience is a plus

Required Candidate profile

You are a go-getter with excellent learning, communication and team skills. You revel in working with

cutting edge technology and has an eye for detail.

Perks and Benefits

Perks include stock options and Flexi hours

Looking for enthusiastic tech driven individuals who can architect a web application, push pixels, design a web API, design a UI and optimize the backend for scalability. Should be thrilled to deep dive into the field of Location Intelligence. 

Hiring for the role of  Backend Developer for our Development team. Apply if you are keen to explore how data-tech is changing the decision intelligence landscape.

Sociometrik is a geospatial data intelligence start-up based out of New Delhi, India - founded in 2019 with the mission of redefining data-backed executive decision making. We measure and quantify physical earth, built structures and human activity using multi-channel data sources like satellite imagery, smartphone mobility, web records and administrative data to power alternative data-based decision support systems for our clients.

• Write effective, scalable and reusable code
• Participate in system design and architecture discussions
• Collaborate with Product Owner to identify optimal ways to implement new features & product enhancements.
• Coordinate with internal teams to understand user requirements and provide technical solutions.
• Create UI mock-ups and transform them into quality product features consistent with the Product Owner’s vision.

• Minimum 3 years of work experience as a backend developer
• Minimum 3 years experience in Node.js
• Must have Experience working in a Typescript codebase
• Experience with Leaflet.JS, Google Maps API, or Geospatial projects are a "Nice to Have"
• Exposure to deck.gl is “Good to Have”.
• Proficiency with HTML, CSS, JavaScript and jQuery
• Must have Experience collaborating in a team environment

• An analytical bent of mind
• Good time management skills
• Curiosity for learning
• Creative vision
• Team spirit and good problem-solving skills

Hiring Process

Below is our hiring process for this position. We will reach out or send a rejection notice to most candidates within 1-5 business days of applying. Sociometrik promises to value your time and professionalism in every step of the process.

• Quick Screening 
• Interview with Technical Lead

• Final Interview with Leadership

You will start your journey at BYJU’S as an individual contributor working in a team to introduce and showcase the unique way in which BYJU’S-The Learning App help students learn better. You will also be responsible for mentoring these students and will play a role in their learning journey. Your key role will be to connect with students and parents across the country about one of the world’s most loved learning apps and how it will help students learn not just for exams, but way beyond. 

This is an individual contributor role in an employee-oriented, high performance environment that emphasizes on spreading the BYJU’s unique way of learning in your city. Your role will start with contacting potential customers (parents and students) to set up meetings, counsel the students on learning pedagogies and the BYJU’s personalised learning journey. You will be working 5 days a week with Mondays and Tuesdays being week-off. This hybrid model of sales will give you an exposure to the best of inside-sales and direct-sales. Please download the BYJU’s Learning App to understand the magic of the BYJU’s courses which has been widely accepted not just across thousands of towns in India but by millions of users across the globe. We look forward to having you on board Team BYJU’s. All the best!

Job description – Information Security (Network)

Roles and Responsibilities

Company will provide a professional opportunity to work in a dynamic environment where you will have the ability to develop process and Cyber security based skills

Work profile of individual

• As part of the company cyber security consulting team, individual’s primary role would be to work with ISO 27k projects IT audits, ITGC audits, SSAE, SOC audits, IT Process Audit, Systems Audit, Gap assessment TPRM, GDPR, Infosec, GRC , ISMS , Cyber Security, SOX ITGC on customer engagements
• Will address all aspects of security like physical, logical, data, access etc and review Information Security policy and suggest / recommend necessary changes to the same on customer engagements
• Will be an active participant in internal / third party system security reviews and audits on customer engagements
• Will perform internal audits on all aspects of IT and ensure compliance with the prescribed security norms on customer engagements and will be responsible for tracking the open audit findings and closure of the same
• Will be responsible for implementation of new projects under Information Security Domain
• Will be able to manage document tracking and updating - policies, processes, procedures, templates etc.
• Will assist in development of proposals by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise.
• Will engage with clients and(or) application development teams for implementation of cyber security & data privacy by design and data protection controls.
• Will support the clients with ongoing design, implementation and maintenance of the data privacy framework for managing data protection risk including responding to legislation, devising and owning policies and training.
• Will demonstrate ability to clearly and concisely communicate the privacy implications of technology and implementation.

Team work

• Individual would be responsible for contributing to a strong team environment and promoting a positive working relationship with their colleagues.
• Individual would predominately work with off-shore engagement teams and relevant  teams on presale and cyber security delivery.
• Communication, written and verbal, with these teams would be expected.
• Team members would be required to apply learning from trainings and on the job experience to work requests and support continuous process improvement.
• Team members would be required to handle multiple tasks at the same time.
• Detailed focus when performing work and good project management skills when managing workload and maintaining timelines will be necessary.

Desired Candidate Profile

• Bachelors
• Certifications (ISO 27001/ ISO 31000/ CISA/ CISSP/ CSX or equivalent and other relevant qualification/certification
• Experience : 3-5 years
  
  

Knowledge Required:

• Strong knowledge of information security concepts, risk and controls concepts. Strong understanding of security principals: audit, policies, guidelines, and compliance.
• Good understanding of infrastructure (data centre, network end user computing) security / cloud security / managed security services / security operations centre / compliance risk management and ITGC controls
• Good understanding of technical security like network security, operating system, encryption, use of tools and technologies for various processes like logical access control, network security, security monitoring etc.
• Sound knowledge of Internal Controls and Compliance. Must be able to recommend controls around people, process, and technology.
• Sound knowledge on IT controls (especially IT risks). Good experience with control assessment, check the effectiveness of the implemented controls and recommend mitigation / improvements.
• Good knowledge on Privacy, Governance and reporting
• Experience with the Microsoft Office suite of products (i.e. Word, Excel, PowerPoint, Visio, etc.),
• Strong verbal and written communication skills Knowledge / experience in fields of ITGC audits, Internal Audit, External Audit / Statutory Audit projects
• Candidates should exhibit good client service skill collateral's with a strong focus on building relationships.

Additional Responsibilities:

• Ability to assist in value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability
• Good knowledge on software configuration management systems and license Management systems
• Awareness of latest technologies and Industry trends
• Logical thinking and problem solving skills along with an ability to collaborate
• Understanding of the financial processes for various types of projects and the various pricing models available
• Ability to assess the current processes, identify improvement areas and suggest the technology solutions
• One or two industry domain knowledge
• Client Interfacing skills
• Project and Team management

Are you an experienced, ambitious Software Developer looking for a challenging role where you can learn lots more?

We are looking for a motivated PHP Developer with skills in other PHP-based frameworks to come to join our fast-paced, fun, and rewarding agile team of professionals.

If you are passionate about technology, constantly seeking to learn and improve your skillset, then you are the type of person we are looking for!

We are offering superb career growth opportunities, great compensation, and benefits.

Software Developer duties and responsibilities

• Experience with PHP MVC frameworks (Laravel, CodeIgniter, Zend, Drupal etc.)
• Writing back-end code and building efficient PHP modules.
• Developing back-end portals with an optimized database.
• Troubleshooting application and code issues.
• Troubleshoot, test, and maintain the core product software along with the databases to ensure strong functionality and optimization.
• Contribute to all the software development phases.
• Develop and deploy the latest features that facilitate the relevant tools and procedures if required.
• Convey effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues

• 1+ years of experience as PHP Developer, Software Developer, Web Developer, or related roles.
• Proficient in PHP, HTML5, JavaScript, JQuery Expert
• Experience with PHP MVC frameworks (Laravel, CodeIgniter, Zend, Drupal etc.)
• Experience in implementing the common 3rd party APIs such as Facebook, Google, etc.
• Knowledge of developing web services will be preferred.
• Should possess a passion for coding practices and best designs.
• User authentication and authorization between multiple systems, servers, and environments
• Experience with building restful JSON web services
• Knowledge of APIs, such as Twitter, Facebook, Google maps, Instagram, etc.
• Understanding of responsive design frameworks such as bootstrap

Perks & Benefits

• Work from home / Hybrid working model 
• 5 days working 
• Leave compensations 
• Flexible working hours 
• Exposure to the international market 
• Medical Insurance 

• Part of the core team responsible for powering the various apps and moving parts of the product
• Design, build and own key technology decisions and implementations
• Wear multiple hats - that of an architect, developer, or product owner
• Collaborate with other team members to find optimal solutions and engineering workarounds based on resource/time constraints
• Communicate development status and features to the rest of the team members
• Manage interactions with designers, testers, and other developers

Required Skills :

• 4-6 years of overall software development experience
• 2+ years of development experience with Ruby on Rails
• Experience with support of high-availability, high-performance, customer-facing web applications
• Expert in configuring and deploying multiple rails applications quickly
• Experience with collaborative code development in small agile teams and managing releases (Git, Continuous Integration, Capistrano)
• Experience building internal and external APIs and RESTful web services
• Strong foundation in Database ( SQL / Postgres )
• Experience deploying and managing applications on cloud-based infrastructure (Heroku/AWS)
• Outstanding understanding of software design and architecture

It will be good if you also have:

• Worked in a web startup before and been part of the core development during a high growth phase
• Practical experience with building scalable, high availability, and high-performance systems
• Hands-on background with agile development practices including test-driven development and scrums
• Contributed to open-source projects on Github
• Familiarity with a variety of programming languages and development tools

Experience with developing native Applications for Android and iOS using Xcode, Objective C, Cocoa , iPhone SDK ,Android Studio and Android SDK.

- Hands on Experience with any mobile hybrid framework.

- Independently drive the design and development of mobile application project.

- Conceptualize and design Mobile applications based on need.

- Should have knowledge of Java, Objective C, Swift, GPS, SQLlite, Xcode IDE, iPhone UIKit framework.

- The coder should be well versed with using web services, Interface, Builder & Debugging tools, Google map kits, multitasking.

- Candidate must have independently designed and developed mobile applications

- Knowledge on App publishing process to Stores

- Familiarity with Push notifications, Payment Gateway Integrations, In-app purchases

- Proficient with API request and JSON Handling

- Expert and proficient in clean code best practices.

- Strong analytical and troubleshooting skills.

- Design and build advanced applications for the mobile platform

- Collaborate with cross-functional teams to define, design, and ship new features.

- Unit-test code for robustness, including edge cases, usability, and general reliability.

- Work on bug fixing and improving application performance.

- Continuously discover, evaluate, and implement new technologies to maximize development efficiency.