Associate Consultant

Job Details

- Job Title: Head of Delivery

- Industry: SAAS

- Function: Operations

- Experience Required: 14-18 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery

Criteria:

14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.

Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.

Experience managing global, cross-functional teams across geographies and time zones.

Demonstrated ownership of P n L, budgets, and revenue (services / managed services).

Strong understanding of SaaS delivery models and customer lifecycle management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

Job Title: Python Developer - Django (Full Time)

Location: Gurgaon, Onsite

Interview: Virtual Interview

Experience Required: 3+ Years

About the Role

We are looking for a skilled Python Developer with hands-on experience in building scalable backend systems. The ideal candidate should have strong expertise in Python, Django, distributed task queues using Celery, Redis, RabbitMQ, and experience working with event streaming platforms like Kafka.

Key Responsibilities

• Design, develop, and maintain backend services using Python and Django.
• Implement and optimize task queues using Celery with Redis/RabbitMQ as brokers.
• Develop and integrate event-driven systems using Apache Kafka.
• Write clean, reusable, and efficient code following best practices.
• Build RESTful APIs and integrate with external services.
• Ensure performance, scalability, and security of applications.
• Collaborate with frontend developers, DevOps, and product teams to deliver high-quality solutions.
• Troubleshoot and debug issues in production and staging environments.

Required Skills & Experience

• 2+ years of professional experience in Python backend development.
• Strong knowledge of Django Framework.
• Hands-on experience with Celery, Redis, RabbitMQ, and Kafka.
• Good understanding of REST API design principles.
• Experience with relational databases (PostgreSQL/MySQL).
• Familiarity with version control (Git) and Agile development.
• Strong problem-solving skills and ability to work in a fast-paced environment.

Job Description

We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

Responsibilities

Integration of user-facing elements developed by front-end developers with server side logic

Writing reusable, testable, and efficient code

Design and implementation of low-latency, high-availability, and performant applications

Implementation of security and data protection

Integration of data storage solutions (may include databases, key-value stores, blob stores, etc.)

Skills And Qualifications

Strong proficiency with JavaScript (or CoffeeScript depending on your technology stack)

Knowledge of Node.js and frameworks available for it (such as Express, StrongLoop, etc depending on your technology stack)

Understanding the nature of asynchronous programming and its quirks and workarounds

Good understanding of server-side templating languages (such as Jade, EJS, etc depending on your technology stack)

Good understanding of server-side CSS preprocessors (such as Stylus, Less, etc depending on your technology stack)

Basic understanding of front-end technologies, such as HTML5, and CSS3

Understanding accessibility and security compliance (Depending on the specific project)

User authentication and authorization between multiple systems, servers, and environments

Integration of multiple data sources and databases into one system

Understanding fundamental design principles behind a scalable application

Job Description:

We are looking for an Android Developer passionate about pushing mobile technologies to their limits. This Android app developer will work with our team of talented engineers to design and build the next generation of our mobile applications. Android programming works closely with other app development and technical teams.

Experience:  2 to 3 years

Location:      Chennai

Responsibilities:

• Unit-test code for usability, and general reliability
• Submitting Andriod applications to clients for review and Google Play Store
• Design and Build advanced applications for the Android platform
• Continuously discover, Evaluate, and implement new technologies to maximize development efficiency
• Collaborate with cross-functional teams to define, design, and ship new features
  Ongoing development of existing Android projects
• Work on bug fixing and improving application performance
• Working with backend developers for API requirements in the apps
• Work with outside data sources and APIs
• Developing/customizing Android Applications.

Requirements:

• 2-3years of developing Andriod Applications
• Android mobile application design and development with an in-depth understanding of Android Architecture, Framework, Android SDK, Core Java, Kotlin, and Android debugger.
• Experience with IOS development would be an added advantage
  Skilled at writing Unit Tests.
• Ensure a smooth and robust application at the front end for a seamless experience for the customers
• Strong Verbal and written communication skills
• Knowledge of hardware communication via Android / NDK build / BLE is a plus
• Deliver across the entire app life cycle - design, build, deploy, test, release to app stores, and support
• Should have knowledge about versioning tools preferably GIT
• Participating in the UX design discussions by providing inputs related to the lasted android and IOS native UX design guidelines
• FireBase / AWS integration
• REST API integration / JSON understanding Familiar with the usage of database utilities outside of android
• GPS Tracking, Bluetooth integration with apps.

React.js, HTML5, CSS3, Javascript
Client side scripting
Experience in responsive design, PWA, asynchronous request handling, complex front end displays like flowchart, graphs etc.
Knowledge of JSON/XML
Knowledge of Web Fundamentals, Browser Working, REST API
State Management with Redux
Latest APIs of HTML5

• Leveraging your deep knowledge to provide technical leadership to take projects from zero to completion
• Architecting, building and maintaining scalable data pipelines and accessing patterns related to permissions and security
• Researching, evaluating and utilising new technologies/tools/frameworks centred around high-volume data processing
• Involving in building and deploying large scale data processing pipelines in a production environment
• Working with data scientists and other engineers to develop data pipelines for model development and productization
• Identifying gaps and implementing solutions for data security, quality and automation of processes
• Providing inputs on right tool options and model designs for use cases
• Identifying gaps and implementing solutions for data security, quality and automation of processes
• Designing scalable implementations of the models developed by our Data Scientists

Desired Candidate Profile

• 3+ years strong programming experience in PySpark and Python
• Knowledge in Python, SQL, Spark (Pyspark)
• Exposure to AWS/ Azure cloud tools and services like S3 Athena, Apache Nifi, Apache Airflow
• Analytical and problem-solving skills
• Knowledge in Scrum & code sharing Tech: Git, Jira
• Experience related to processing frameworks such as Spark, Spark Streaming, Hive, Sqoop, Kafka etc
• Deep understanding of measuring and ensuring data quality at scale and the required tooling to monitor and optimise the performance of our data pipelines
• Experience building data pipelines and data-centric applications using distributed storage platforms and shipping data production pipelines sourcing data from a diverse array of sources    

NodeJS Developer - Backend

About T7E

T7E is an auto-focused mar-tech company run by a team of experienced professionals. They are well poised to solve some fundamental business challenges in the Indian automotive aftermarket, made up of an estimated 10 Lakh Mechanics, 1 Lakh retailers and over 1000 parts & consumables manufacturers. We are the only company in the market solving business challenges of mechanics & retailers by combining technology & human connect, in partnership with brands. ( http://www.t7e.in">www.t7e.in )

Experience:  3 - 7 years

Openings- Senior Software Developer

Job Location:  Mumbai ( Mulund -West )

Responsibilities

• Writing reusable, testable, and efficient code
• Coding and operating node.js based services
• Participate actively in design discussions and defining the long-term architecture of the system.
• REST ful APIs and API Communications
• Programing Language: Html5, JavaScript, Node JS, Angular JS, MySQL, MongoDB

• Hands on in application development using with NodeJs with Express framework, as the code-behind language and MariaDB(MySQL) and MongoDBas the Database data consumer

• Extensive experience in design and development of applications using Web technologies like CSS, JavaScript and HTML.

• Understanding the nature of asynchronous programming and its quirks and workarounds

• Ability to learn & develop using new technologies quickly.

Important Note - Please apply only who are with 1 Month Notice Period.

Timing - 9.30 to 6.30 - Monday to Saturday