Business Development Executive / Business Development Manager

A Product Manager with hands-on experience in risk management

within capital markets or brokerage environments.

● Experience working with risk engines or brokerage RMS/OEMS systems.

● Exposure to market surveillance, margining systems, or credit risk control platforms.

● Understanding of SEBI regulatory frameworks.

● Risk Domain Experience: 2-5 years of experience in capital markets or brokerage

risk management (e.g., RMS/OEMS platforms, risk surveillance, exposure

monitoring, or trading controls).

● Product Management Experience: Proven success in managing complex product

roadmaps, ideally in B2B or FinTech environments.

● Regulatory Familiarity: Strong understanding of capital market regulatory

requirements and their impact on risk systems.

● Tech Fluency: Able to comfortably engage with developers on system architecture,

APIs, data flows, and platform dependencies.

● Strong Communicator: Excellent written and verbal communication skills to

effectively manage stakeholders and articulate product trade-offs.

● Analytical Thinker: Strong problem-solving skills with the ability to simplify complex

use cases into structured, actionable requirements.

● Self-Driven: Highly motivated, disciplined, and accountable—able to thrive in

fast-paced, high-impact environments.

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About SurveyHeart:

SurveyHeart is a versatile online platform designed to facilitate the creation and management

of surveys, quizzes, forms, polls, and questionnaires. Our user-friendly interface is accessible

via web browsers and dedicated mobile applications for both Android and iOS devices. We are

committed to fostering a collaborative and growth-oriented environment where fresh talent can

thrive.

Job Summary:

The Customer Support Executive at SurveyHeart plays a critical role in assisting users and

premium customers by resolving queries and ensuring a seamless experience across our Forms

and Quizzes platform. As the first point of contact, you’ll work cross-functionally with internal

teams to improve customer satisfaction and enhance the overall user experience.

What is expected of the Candidate

This is not a “script-based” role — you’ll be expected to:

● Deep understanding of how the product works — beyond surface-level.

● Act as a power user, problem-solver, and customer advocate.

● Communicate clearly with both users and tech teams.

● Own issues from start to finish — not just respond, but resolve.

Customer Support Roles and Responsibilities

First-Level Resolution Provider

● Rapidly triage incoming queries from various channels (email, chat, social, in-app),

identify intent, urgency, and route if needed.

● Resolve 90% of incoming queries independently using knowledge of the product,

standard processes, and documented SOPs, and update the internal referral

documents.

● Use Zoho Desk efficiently to tag, assign, escalate, or resolve tickets while ensuring that

every interaction is tracked with resolution detail and customer sentiment.

● Own and manage ticket lifecycle from intake to resolution for general product-related

queries, user account issues, configuration problems, and usability questions.

● Deliver exceptional customer education by guiding users to FAQs, video walkthroughs,

or providing contextual instructions.

● Use internal tools (Admin page, Logs or notes, Internal FAQs) to validate bugs or

complaints raised by users.

● Check for known issues using release notes to avoid duplicate escalations.

Cross-Team Collaboration

● Prepare concise and structured ticket escalations, including:

○ Error logs (if available)

○ Device/browser info

○ Screenshots/screen recordings

● Have an internal discussion with the Operations Manager, and if no solutions are found,

tag the Testing POC, Product Manager or Assistant Tech Lead with clear context.

● Follow up on unresolved issues, promptly follow up on the unresolved tickets, and

update the resolution status to Operations Manager.

Post-Escalation Support

● After an issue is resolved by the Tech or Product team:

○ Translate the resolution into customer-friendly language before responding.

○ Update the relevant internal documentation, such as FAQs ,SOPs, etc..

● Identify recurring technical issues and propose improvements to Operations Manager to

reduce ticket volume.

● When needed, coordinate across multiple internal stakeholders, ensuring both speed

and quality of resolution.

Customer Satisfaction & Feedback

● Aim for high CSAT (Customer Satisfaction) scores by delivering clear, empathetic, and

timely resolutions.

● Follow up with users after res in olving issues to ensure they’re fully satisfied and

confident using the product.

● Take feedback constructively — identify areas of improvement and continuously refine

your support approach.

● Encourage users to rate their experience and leave positive feedback when expectations

are exceeded.

Requirements

● Driven by a customer-first mindset, believing customer happiness is the key to success.

● Strong communication skills (written and verbal) in English and Hind is a must and any

other language will be an added advantage.

● 3 + years of experience in customer support or related roles, only from SaaS support.

● Familiarity with customer service tools (e.g., Zoho Desk).

● Basic understanding of software applications with the ability to learn new technologies

quickly.

● Detail-oriented with a proactive approach to problem-solving.

● Willingness to learn and adapt in a fast-paced environment.

● Experience in SaaS or tech customer support.

● Familiarity with payment gateways like Razorpay.

● Expert in Google Docs, Sheets, and Slides for documentation, data analysis, and

presentations.

Other Details

● Shift: Rotational shifts

● Working days: 5 days a week(weekends working)

● Salary: 3.50 LPA to 5.00 LPA

● Experience: Min 3 + years in Customer Support from a renowned SaaS company

(100% SaaS experience and no other industry)

● Location: Hyderabad, Hi-Tech City

● Education: Any Degree

A Social Media Marketing job description outlines the responsibilities and qualifications for professionals who manage and enhance a company's online presence through various social media platforms. Here's a breakdown of the key aspects:

Core Responsibilities:

• Strategy Development:
• Creating and implementing social media strategies that align with business goals.
• Identifying target audiences and tailoring content accordingly.
• Staying up-to-date with the latest social media trends and best practices.
• Content Creation and Curation:
• Developing engaging content, including text, images, and videos, for various platforms.
• Managing content calendars and ensuring consistent posting schedules.
• Curating relevant content from external sources to share with the audience.
• Community Management:
• Monitoring social media channels and responding to comments, messages, and inquiries.
• Building and nurturing relationships with followers and influencers.
• Managing online reputation and addressing any negative feedback.
• Analytics and Reporting:
• Tracking and analyzing social media metrics to measure campaign effectiveness.
• Generating reports and providing insights to optimize strategies.
• Using social listening tools to monitor brand mentions and industry trends.
• Advertising and Paid Campaigns:
• Planning and executing paid social media campaigns.
• Managing budgets and optimizing ad performance.
• Analyzing ad metrics and providing recommendations for improvement.

Follow up with the customers for Payments, Registrations

Coordination with Banker for Loan Process

Update Customer Database

Should resolve Customer queries by coordinating with the Civil Team

Should take updates from the Projects Team regarding their flats and update customers

Should prepare MIS Reports

End to End Process from the purchase of the flat till handover process

Candidate will work in Sales Department too for generating business of Company by selling Digital Marketing Packages.

Candidate will be working on backend operations on the client's accounts at Amazon, Flipkart and Meesho. 

Candidate should have knowledge of Excel Formulas.

Candidate should be an easy learner and needs to be clever enough to understand the backend process easily.  

Candidate should be able to write and understand English.

Candidate should be smart enough to grab the training which will be provided here by our Organization.

Candidate should be open to learning whenever the need arises.

Candidate should be soft spoken while speaking to clients.

• Azure IaaS and PaaS.
• .Net (Core and Framework)
• Web API, ASP.NET, Entity Framework
• MS SQL Server
• HTML5, CSS3, Jquery and JSON
• Angular / React JS
• Unit Testing Framework for .NET using MS Test Manager or Nunit
• Unit Testing Framework for Angular or React JS

• Docker & Kubernetes
• BOT

• Should have the ability to implement solution based on the technical design document and discussions with Tech Leads  / Architects.
• Should have the ability to identify and implement software development best practices.
• Should have the ability to collaborate with other team members to deliver the solution.
• Should have the abiliity to troubleshoot issues..

About the company:

CogniTensor is an analytical software company that brings data to the heart of decision-making. CogniTensor leverages its product, DeepOptics - an integrated platform  to implement 3A (Automation, Analytics and AI) at scale. 

Cognitensor has customers ranging in Finance, Energy, Commodity, Retail & Manufacturing. More details can be found on our website: https://www.cognitensor.com/">https://www.cognitensor.com/

Our strategic investors include Shell and CIIE.CO (IIM-A/Accenture).

Qualification & Experience:

• Degree in Computer Programming, Computer Science, or a related field from a reputed institute
• +3 years of experience in handling multiple projects is preferred

Role & Responsibilities:

• 1-2 years of experience in QA performing one or more aspects like functional testing, black-box testing, performance testing, stress & load testing, integration testing, automated testing etc.
• Reviewing software requirements and preparing test scenarios.
• Prepare test cases, test scripts and test data.
• Analyzing test results on database impacts, errors or bugs, and usability.
• Interacting with clients to understand product requirements.
• Participating in design reviews and providing input on requirements, product design, and potential problems.
• Execute tests (manual / automated).
• Analyze test results and track software testing metrics.
• Preparing reports on all aspects related to the software testing carried out and reporting to the design and development team.
• Good team working and critical thinking skills.

Technical Skills:

• Have 2 years experience in Black Box Testing and hands-on experience in  "Selenium " or other same black box testing tools.
• Experience with common database technologies including SQL, NoSQL
• Experience with scripting in a data engineering context (Python experience a plus)
• A good working knowledge of test management software, programming languages, and QA methodologies . 

What’s in for you:

• An opportunity to lead a business segment
• Extensive liaising with customers and partners
• A rewarding career progression

Preferred Location:

Delhi NCR

• Creating cost effective, scalable, agile processes that can cater to increased production across multiple business units
• Collaborating closely with the Designers, the Business Analyst(s) and the Merchandiser(s) for the same
• Ensuring that both the raw material and finished goods meet the quality benchmarks of the company (quality benchmarks and documentation will also be your accountability)
• Bringing in more robust quality measures to the entire production process - from procurement to finishing
• Ensuring complete and timely handoffs amongst teams to ensure the manufacturing is as per plan
• Motivating and upskilling the teams and ensuring smooth communication and collaboration at all times
• Ensuring that the suppliers are able to fulfill the fabric and raw material requirements on time and that there are no delays on their front because of capacity issues
• Ensuring that the internal infrastructure/ production capacities and capabilities and external capacities (supplier networks and their infrastructure) are ready to handle the forecasted production requirements (which is planned 365 days in advance)
• Constantly partnering with suppliers, local authorities and internal teams such as Technology, Finance, HR, Legal etc
• Ensuring that the processes and their interface with technology stays updated with changing times
• Submitting pricing proposals and production cost estimates
• Ensuring cost optimization and ensuring strong fiscal controls are in place across the production process
• Partnering closely with the leadership team and Finance to ensure that the production planned and executed is as per the business targets
• Driving a strong execution culture within the team so as to ensure that delivery is as per the production planned / launch plan
• Working closely with the legal team to ensure that all requisite paperwork/documentation safeguarding the company with new/old - vendors/suppliers/ fabricators against delays, quality defects etc are in place beforehand and retrospectively

Desired Candidate Profile

• MBA/ Masters in Supply Chain/ Planning/Production/ Operations
• Prior experience as an Operations lead for a manufacturing concern preferably in an ecommerce set up
• Experience in handling transitions (location as well as team transitions ) and setting up teams from scratch
• 12+ years of relevant experience (preferable)