Engagement Manager

About Company

Our client is the worlds largest media investment company and a global digital transformation agency with 1200 employees across 21 nations. They support clients in programmatic, social, paid search, analytics, technology, organic search, affiliate marketing, e-commerce and across traditional channels

About The Role

· Provide support on Campaign Measurement, Brand Lift studies, Reporting and other data needs (ingestion, cleaning, delivery etc.)

· Code in SQL, Python to create reports and build dashboards.

· Use Bigquery, Python, Datalab (GCP) and automate recurring workloads to improve efficiency

· Maintain underlying data infrastructure and troubleshoot data issues

· Generate meaningful insights from data using advanced analytics/statistical techniques and create dashboards and presentations for wider teams.

· Liaise closely with clients (internally and externally) on projects and work with key stakeholders to assess project needs and ensure best-in-class work is being delivered.

A bit about yourself

· 0-2 years of experience required

· Programming skills in SQL, Python/R

· Logical thinking and problem solving skills

· Strong communication skills (verbal & written)

· Adherence to quality & ability to plan & prioritize the work

· Passionate about data analysis, ability to troubleshoot data anomalies, pulling data from several sources, integrating it to create data layers

· Experience in applying big data, statistics, analytical techniques and technology to solve client problems will be plus

· Experience in creating dashboards, reports, presentations and finding insights, and strong business acumen to provide actionable strategic recommendations will be plus.

Responsibilities:

You will get a chance to create products from scratch. While you will get the advantage of the scale of the organization, you are expected to come up with creative solutions to challenging problems.

On a typical day, you'd work with highly skilled engineers to solve complex problems. This is an early-stage initiative. Your ability to translate business requirements, and develop and demonstrate quick prototypes or concepts with other technology teams will be of great value.

You will learn and work on a variety of languages such as C/C++, python, and Linux as well as work on BLE, MEMS, biometric sensors, and the latest wireless technologies.

Requirements:

6+ years of Embedded firmware development experience in C/C++

BLE/GPS/GSM/RTOS stack expertise

Hands-on experience with Lab equipment (VNA/RSA/MSO etc).

Testing environment setup using automation scripts and networking equipment, practices for the full software development life cycle, including coding standards, code reviews, source control management, continuous

Familiar with Wireless/IoT network protocols and standards.

Experience with microcontrollers, sensors, and serial communication.

Preferred experience with wearOS/TizenSuperior presentation and communication skills, both written and verbal

Bachelor/Masters's degree in electrical/electronic/communications engineering, information technology, physics, or a related field from

Tier 1 Tier 2 Engineering colleges only (IITs/NITs/IIITs/BITS etc. )

Result-oriented and ready to take ownership. Exhibit strong team

We are actively seeking a passionate Developer to lead the design, development, and implementation of cutting-edge software solutions. The ideal candidate will excel in crafting high-quality, innovative, and fully functional software while adhering to coding standards and technical design principles. As a Developer, you will be a key player in our development team, actively contributing to the creation of clean and efficient code.

Job Requirements:

• Proficiency in HTML/CSS, Javascript, Tailwind/ANTD
• Solid experience with Next.js
• Solid Knowledge of redux/redux form/saga
• Additional experience with React Native/JS is a significant plus
• PHP is must

Additional Skills (a plus):

• Docker, Kubernetes (KS8)
• AWS knowledge

Database & Caching:

• Strong understanding of MySQL, including SQL queries and eager loading

Version Control & Project Management:

• Proficiency in Bitbucket
• Familiarity with Jira

Responsibilities:As a Developer, you will be responsible for the following:

• Strict adherence to and suggestions for coding standards
• Staying updated on the latest industry trends, tools, and technological advancements
• Active participation in all phases of the development lifecycle
• Conceptualizing, developing, testing, and deploying software applications and features
• Crafting clean, concise, and efficient code
• Managing code documentation and version control
• Operating in an agile environment, consistently delivering software on a predefined schedule
• Efficiently troubleshooting and debugging software
• Participating in an on-call rotation to promptly address production issues

Primary Customer Facing Responsibilities:

• Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
• Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
• Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products and the ticketing system.
• Conduct thorough investigations to fully understand user issues, employing effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary, guiding users through the resolution process.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leads and managers for guidance on escalated cases.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the appropriate internal team.
• Suggest improvements to processes and knowledge resources.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Report to client leads and managers as required.

Requirements:

• Experience in help desk, software product support, and customer service.
• Tech-savvy with knowledge of computer operating systems, software, and hardware.
• Excellent written and verbal communication skills in English.
• Degree in a relevant field preferred.
• Proficient with Microsoft Office, Google Sheets, and other business software.
• Own a desktop/laptop with a stable internet connection.
• Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.

Additional Information:

• This is a fully remote position with a 5-day work week.
• Requires approximately 9 hours of work per weekday.
• Compensation is competitive and billed hourly.
• Opportunity for long-term growth and additional responsibilities within the organization.

Our Commitment:

We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.

Benefits:

• Work-from-home flexibility.
• Career advancement opportunities and professional development support.
• Supportive and collaborative team environment.

Application and Selection Process:

Initial Application:

• Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.

Written Assessment:

• Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.

Virtual Interview:

• Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.

Onboarding and Training:

• Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.

About Inevolution

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.

We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.

Company Web : https://inevolution.in/

Job Profile - We are in search of a smart and highly motivated project manager with 5+ years of experience in the IT industry, who can effectively coordinate our internal resources and the third parties for the flawless execution of projects.

Skills and Qualifications

• Bachelor's degree in computer science, business, or a related field, with at least 2 years of experience in project management and related areas. 
• Excellent client-facing and internal communication skills.
• Proficiency in project management tools and methodologies.
• Ability to delegate and allocate responsibilities efficiently to manage projects end to end.
• Resource management skills and ability to handle complex / sensitive issues
• Solid organizational skills including attention to detail and multi-tasking skills
• Project Management Professional (PMP) certification is preferred.
• Awareness about the latest technologies for product development and execution.

• Manage project work in alignment with the Statement of Work (SOW) obligations and ensure accurate team reporting.
• Develop and manage a detailed project schedule and work plan with proper cost and time estimates.
• Ensure that all projects/releases are delivered on-time within the scope to attain customer satisfaction.
• Meet with client teams and gather requirements, conduct regular team meetings and track project progress.
• Ensure teams follow the correct procedures, policies and documentation requirements across project phases.
• Build and structure project teams to ensure maximum performance. 

This person MUST have:
 

• B.E Computer Science or equivalent
• Cloud architect with hands on development background.
• Build a collaborative relationship with different stakeholders
• Experience on React JS and Python Programming
• Exposure to Python/Django +  NodeJS + ReactJS
• Ensure and drive completions of all committed tasks and deliverables
• Run daily stand-ups and bring teams into an agile cadence of frequent iterations
• Increase team productivity by removing obstacles and keeping processes lean.
• Able to prioritise different tasks and communicate it to the different verticals of the organisation.
• Regularly assess risks and opportunities; understand best practices, drive for process improvements, and find new ways of operating,
• with a focus on simplification and productivity.
• Excellent written and oral business communication and people skills
•  

Experience:

• Min 7 year experience
• Not more than 15 year experience.
• Startup experience is a must. 

Location:

• Remote 

Timings:

• 40 hours a week but with 4 hours a day overlapping with client timezone.  Typically clients are in California PST Timezone.

Position:

• Full time/Direct
• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
• We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.

About the client :

Asia’s largest global sports media property in history with a global broadcast to 150+ countries. As the world’s largest martial arts organization, they are a celebration of Asia’s greatest cultural treasure, and its deep-rooted Asian values of integrity, humility, honor, respect, courage, discipline, and compassion. Has achieved some of the highest TV ratings and social media engagement metrics across Asia with its unique brand of Asian values, world-class athletes, and world-class production. Broadcast partners include Turner Sports, Star India, TV Tokyo, Fox Sports, ABS-CBN, Astro, ClaroSports, Bandsports, Startimes, Premier Sports, Thairath TV, Skynet, Mediacorp, OSN, and more. Institutional investors include Sequoia Capital, Temasek Holdings, GIC, Iconiq Capital, Greenoaks Capital, and Mission Holdings. Currently has offices in Singapore, Tokyo, Los Angeles, Shanghai, Milan, Beijing, Bangkok, Manila, Jakarta, and Bangalore.

Position : Devops Engineer – SDE3

As part of the engineering team, you would be expected to have deep technology expertise with a passion for building highly scalable products. This is a unique opportunity where you can impact the lives of people across 150+ countries!

Responsibilities

• Develop Collaborate in large-scale systems design discussions.

• Deploying and maintaining in-house/customer systems ensuring high availability, performance and optimal cost.

• Automate build pipelines. Ensuring right architecture for CI/CD

• Work with engineering leaders to ensure cloud security

• Develop standard operating procedures for various facets of Infrastructure services (CI/CD, Git Branching, SAST, Quality gates, Auto Scaling)

• Perform & automate regular backups of servers & databases. Ensure rollback and restore capabilities are Realtime and with zero-downtime.

• Lead the entire DevOps charter for ONE Championship. Mentor other DevOps engineers. Ensure industry standards are followed.

Requirements

• Overall 5+ years of experience in as DevOps Engineer/Site Reliability Engineer

• B.E/B.Tech in CS or equivalent streams from institute of repute

• Experience in Azure is a must. AWS experience is a plus

• Experience in Kubernetes, Docker, and containers

• Proficiency in developing and deploying fully automated environments using Puppet/Ansible and Terraform

• Experience with monitoring tools like Nagios/Icinga, Prometheus, AlertManager, Newrelic

• Good knowledge of source code control (git)

• Expertise in Continuous Integration and Continuous Deployment setup using Azure Pipeline or Jenkins

• Strong experience in programming languages. Python is preferred

• Experience in scripting and unit testing

• Basic knowledge of SQL & NoSQL databases

• Strong Linux fundamentals

• Experience in SonarQube, Locust & Browserstack is a plus