Business Development and Client Relationship Manager

Roles & Responsibilities

• Actively prospect and acquire new clients through various sales and marketing techniques, including cold calling networking, and referrals.
• Build strong relationships with clients to understand their trading needs and provide tailored investment solutions.
• Execute trades on behalf of clients and ensure timely and accurate order execution.
• Stay updated on market trends, economic indicators, and geopolitical events to provide clients with informed trading recommendations.
• Monitor team performance and report on metrics.
• Discover training needs and provide coaching.
• Recognize high performance and reward accomplishments.

Desired Candidate Profile

• Minimum Graduate or Post Graduate.
• Talkative, Enthusiastic, and Innovative.
• Knowledge of Global Market. (Forex & Comex)
• Fluent English Communication, Sales & Marketing Skills are required.
• Should be a self-motivated, independent, detail-oriented, responsible team player with exceptional relationship management skills.
• Experienced in International Sales, Marketing, Global Market and Financial Services will be preferred.

Perks and Benefit

• Desired Incentives.
• Overseas Trip by Company.
• Monthly Contest & Trophies.
• Quarterly and Annual Rewards and Recognition.

We are looking for a technically savvy customer success manager who possesses a strong drive for results. The duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding clients, and minimizing churn. You should also be able to handle customer complaints and requests. 

Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers and maximize value. 

Customer Success Manager Responsibilities: 

• Develop and manage client relationships. 

• Develop and manage relationships with the project team/internal team. 
• Analyze customer data to improve customer experience. 
• Act as a liaison between the customer and the delivery team  
• Identify, troubleshoot and proactively solve customer problems  
• Create positive relationships with customers to turn them into brand advocates  

• Responsible for growing customer accounts by identifying new opportunities in existing accounts.  
• Meet with customers on a regular basis  
• Manage billing disputes and upgrade/downgrade requests  
• Provide feedback to the Delivery team on how customers challenges  
• Ensure all contractual obligations are kept up to date, including payment terms. 

• Minimize customer churn. 

Customer Success Manager Requirements: 

• Highly organized and able to multi-task. 
• Self-driven and proactive nature. 

• Excellent communication and interpersonal skills. 
• Demonstrate leadership qualities. 
• Ability to identify and manage risks 
• Deep understanding of technology 
• Knowledge of customer success processes. 

• Experience in document creation. 
• Patient and active listener. 
• Passion for service. 

• Candidate should have relevant telesales experience
• Candidate should be available for immediate joining
• Responsible for planning, implementing and directing the sales activities of the company in a designated area to achieve sales objectives 2. Develop a sales strategy to achieve organizational sales goals and revenues 3. Sales Closure of hair and skin clients 4. Identify new sale leads 5. Responsible for driving consultation to Location allotted 6. Develop and implement new sales initiatives, strategies and programs. 7. Contacting potential client via email or phone to establish rapport and set up meetings 8. Developing sales goals for the team and ensuring they are met 9. Negotiating on phone, email or in-person 10. To provide report and feedback to upper management about what is and is not working 11. To provide detailed report and feedback to upper management 12. Extensive Follow-up for the Clients allotted 13. Giving client good client experience 14. If & when required need to sit in reception area also
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B2B Sales lead, responsible for managing the sales pipeline end to end

Handle sales in the International market

— Strategically go about Segmentation, Targeting & Positioning to qualify leads

— Perfect sales pitch, objection handling and price negotiation

— Give product demos

— Manage and upsell to existing key accounts like SRL, 1mg, Thyrocare

• Should have strong PR with Builder/Architecture/Interior Designers organizations that undertake luxury projects.
• End to end sales & lead generation for luxury ceiling fans sales
• Outstanding communication & interpersonal abilities
• Commercial awareness
• Prior experience in related field will be an advantage

Hey there

Thank you for your interest in Hey Coach. We are a bunch of talented folks who have been solving a core problem in the education space. We are always on the look out for smart people who are energetic and willing to grow. We call these people 10x employees, because they bring in 10x energy, 10x growth and 10x fun when they join the team. As a startup, we tend to offer high quality work in a lot of domains. I personally feel that this is a ground to learn, experiment and grow. The sky is the limit :)

For this role, prior experience in Business development or Sales will be helpful but is not mandatory.

Responsibilities -

• Reach out to potential leads over phone calls and help them with their queries.
• Enable us to set the right processes for students and coaches.
• Understand the customer mindset and bring in feedback to improve our offerings.
• Take end to end ownership of onboarding a new customer, and experiment and learn in the process.
• Drive our efforts in business development, sales and marketing.

Pratik Kapasi
Founder, Hey Coach

Do you wish to be a part of a disruptive team, passionate towards democratizing education for students across India? Then read more.

Our client is an expert in education financing and counselling related to higher studies abroad. They help students to understand about scholarships in various colleges abroad, whether they are eligible and how to apply for such esteemed institutions. Their dedicated page enlists every scholarship available across the globe, apart from other facilities required by students like visa counselling, forex, accommodation, Peer contacts etc.

They also offer the best resources for exams like IELTS, TOEFL and GRE apart from organising webinars and events to connect with industry experts, alumni and fellow students - that helps to prepare for these travels, loans and more. Partnered with the most prominent Banking and non-banking financiers, the team is led by FinTech-experienced IIT Kanpur alumni, passionate about offering sustainable financial offerings.

As a Senior Sales Manager, you will drive end-to-end sales in our overseas education loans vertical, reporting directly to the COO.

What you will do:

• Engaging with and monitoring the performance of the sales team
• Engaging with lending partners to identify roadblocks and resolving them
• Reviewing sales staffs’ performance through reports and other interactions, then developing or replacing staff to have a consistently high performing team
• Managing customer escalations and complaints
• Presenting regular updates to COO

What you need to have:

CarEasy.in Transforming Automobile Service Industry into Digital by Offering cutting edge solutions (http://www.careasy.in" target="_blank">www.careasy.in )

CarEasy- One stop solution for all your vehicle needs with On-demand pick and drop service. We are also into the washing & sanitization of the vehicle for B2C & B2B customers.

We are looking for an organized, efficient Inside Sales Specialist to be responsible for administrative duties and assisting the sales department in gaining and keeping customers. The Sales Support Specialist's responsibilities include tracking sales leads, coordinating quotes with sales packs, providing customer service, and managing customer accounts. The Client Services Specialist or the Inside Sales Specialist is essential in supporting and maintaining an ongoing relationship with existing clients. This, in turn, allows Client Services to retain clients and maintain strong references and to increase new revenue opportunities. By employing excellent relationship management skills, the Client Services Support Specialist will ensure optimal client satisfaction, providing an important balance within organization.

Roles & Responsibility: -

• Employ effective consultative techniques including pre-call planning and productive questioning strategies that lead to winning business.
• Continuously identify opportunities for up-selling /cross-selling the company product and services and meet assigned targets for profitable sales volume and strategic objectives in assigned accounts.
• Close sales and achieve monthly quotas through the cold calls.
• Answering customer inquiries, scheduling meetings and sales appointments, and following up with customers about their order status.
• Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and a lead conversion leads.
• Responding promptly to customer inquiries and communicating with customers through various channels.
• Keeping records of customer interactions, transactions, comments and complaints.
• Ensure customer satisfaction and provide professional customer support.
• Keeping records of customer interactions, transactions, comments and complaints.

Qualifications & Skills: -

• Bachelor’s degree or equivalent.
• The ideal candidate will possess a quantifiable record of success with a demonstrated ability to meet and exceed goals.
• 0 to 3 years of direct work experience as an inside sales representative preferably in automotive/automobile or BPO industry
• Computer literacy, IT skills, and typing skills.
• An understanding of sales principles and customer service practices.