Enterprise Sales Manager

About MyOperator

MyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.

Role Overview

We are looking for a target-oriented Customer Success Executive / Account Manager to manage and grow a portfolio of small and mid-sized business clients.

The primary responsibility of this role is to drive revenue from existing accounts through renewals, cross-sell, and up-sell opportunities, while ensuring high customer satisfaction and minimizing churn.

The candidate will take complete ownership of assigned accounts, act as a trusted advisor to clients, and collaborate closely with internal teams to resolve issues effectively.

Key Responsibilities

Account Management

• Manage and maintain relationships with assigned customer accounts
• Take complete ownership of revenue growth from existing clients
• Ensure timely contract renewals and account retention

Revenue Growth

• Identify opportunities for cross-sell and up-sell
• Drive account expansion and revenue growth from existing customers
• Meet monthly and quarterly revenue targets

Customer Success

• Ensure customers are effectively using the product and receiving value
• Act as the primary point of contact for account-related queries
• Resolve customer issues by coordinating with internal teams

Retention & Risk Management

• Identify potential churn risks and take proactive measures
• Maintain long-term relationships with customers

CRM & Data Management

• Maintain accurate records of all customer interactions in CRM
• Ensure proper account updates and data accuracy

Customer Satisfaction

• Maintain high CSAT scores
• Encourage positive customer feedback and reviews

Requirements

• Graduate in any discipline
• 1–2 years of experience in Customer Success / Account Management / Sales roles
• Excellent communication and interpersonal skills
• Customer-first mindset with strong problem-solving ability
• Proficiency in MS Excel and CRM tools
• Strong sense of responsibility and ownership
• Self-driven, proactive, and target-oriented attitude
• Ability to work collaboratively with cross-functional teams

Benefits

• 5 days working with alternate Saturdays
• Competitive fixed salary with performance-based incentives
• Incentives linked to renewals, expansions, and revenue growth
• Clear career growth path in Customer Success and Account Management
• Opportunity to work in a high-growth SaaS environment
• Recognition and rewards for top performers
• Health and wellness benefits as per company policy
• Paid leaves and holidays as per company policy

Position: Tableau Developer

Experience: 5-7 years

Location: Bangalore

Key Responsibilities:

· Design, develop, and maintain interactive dashboards and reports using Tableau, ensuring high-quality visualizations that meet business requirements.

· Write and optimize complex SQL queries to extract, manipulate, and analyse data from various sources, ensuring data integrity and accuracy.

· Stay updated on technologies and trends related to data visualization and analytics, including advanced analytics, big data, and data science. Familiarity with tools such as R, Python, and SAS is a plus.

· Utilize Snowflake for data warehousing solutions, including data modelling, ETL processes, and performance tuning to support Tableau reporting.

· Work effectively in interdisciplinary global teams, influencing stakeholders within a matrix organization to ensure alignment on reporting solutions.

· Incorporate Tableau best practices in reporting solutions and guide team members in their use to enhance overall reporting quality.

· Utilize excellent analytical and problem-solving skills to address data-related challenges and provide actionable insights.

· Communicate effectively with both technical and non-technical stakeholders to understand their reporting needs and deliver tailored solutions.

· Additional Skills: Experience with other visualization tools (e.g., Spotfire, Power BI) and programming languages (e.g., R, Python, JavaScript) is advantageous.

Qualifications:

· Bachelor’s degree in informatics, Information Systems, Data Science, or a related field.

· 5+ years of relevant professional experience in data analytics, performance management, or related fields.

· Strong understanding of clinical development and/or biopharma industry practices is preferred.

· Proven experience in completing computerized systems validation and testing methodologies, with an awarenes

Job Description:

We are seeking a skilled MERN Stack Developer to join our team. The ideal candidate will have 3 to 7 years of experience in developing web applications using the MERN stack (MongoDB, Express.js, React.js, Node.js). You will be responsible for designing and implementing innovative solutions to meet our company's needs. If you are passionate about technology and thrive in a fast-paced environment, we want to hear from you.

Responsibilities:

Develop and maintain web applications using the MERN stack.

Collaborate with cross-functional teams to define, design, and ship new features.

Write clean, efficient, and maintainable code.

Implement front-end interfaces using React.js.

Design and develop RESTful APIs using Node.js and Express.js.

Integrate third-party APIs as needed.

Optimize application performance for maximum speed and scalability.

Troubleshoot and debug issues that arise during development and in production.

Stay up-to-date with emerging technologies and best practices in web development.

Requirements:

Bachelor's degree in Computer Science, Engineering, or related field.

3 to 7 years of experience in web development.

Proficiency in the MERN stack (MongoDB, Express.js, React.js, Node.js).

Strong understanding of JavaScript, HTML, CSS, and related web technologies.

Experience with front-end frameworks such as Bootstrap or Material-UI.

Knowledge of state management libraries such as Redux or MobX.

Familiarity with version control systems (e.g., Git).

Excellent problem-solving and communication skills.

Ability to work independently and as part of a team.

Experience with Agile development methodologies is a plus.

Knowledge of GraphQL is a plus.

Summary:

Ecowell India, one of the fastest growing and leading brands of Water Purifiers & Water Softeners, headquartered in bustling Bangalore city with an extended family of 5000+ happy customers. We are leader in water purification systems technology for both industrial and infrastructure markets located in Bangalore. We support our clients with sustainable water purification systems and technologies that are solving water problems. The BDE will perform the duties described in the job description below. The ideal candidate will be highly motivated and goal driven, relationship builder, self-starter, good communicator, and highly organized. This candidate will also have a successful track record within the sales industry, preferably in an industrial water setting.

Responsibilities:

• Prospecting leads and contacting them to pitch the product / service
• Setting up meetings with the prospective clients
• Presenting product demonstrations to the client
• Establishing new business links
• Sales reporting and reviewing performance
• Negotiating contracts to arrive at the best deal for the client and organization both
• Working towards achieving the sales target
• Conduct market research to evaluate gaps, opportunities, and alien needs
• Seek new opportunities through networking and social media channels
• Collaborate within teams to achieve better results
• Take feedback from customers and share it with support teams

Requirements:

• Experience in sales
• Competency in English & Kannada
• Ability to negotiate & understanding of marketing skills
• Self motivated & goal oriented, desire to deliver results.

• Experience in mobile application development or frontend frameworks such as React.
• Managing successful engineering teams across both mobile and web application development.
• Deep knowlege in CSS methodologies like SCSS & SASS.
• Exposure in UI development like PWA, Single page app, Hybrid App, responsive web deisgn.
•  

• Maintain Network Infrastructure - Configure, Upgrade and Troubleshoot - WAN and LAN Connectivity, Routers Firewalls, Switches, IP Telephony, Cloud and internal Servers Linux related technologies, Windows Server, SQL Server and Virtual Technologies: VMware and Microsoft VDI Systems.
• Prior experience working in an ITIL environment
• Internetworking - OSI, TCP/IP Model, Ethernet, IPv4 Subnetting.
• ACL, Security, NAT, QoS, WAN, Cloud, Automation
• IP Routing & Switching e.g., BGP, EIGRP, OSPF, RIP, RIP V2, and Multicast, Spanning Tree, VLANs, L2/L3 Switching & Routing.
• Wireless LAN technologies
• Knowledge of Networking, AD, DNS, DHCP, VPN, DNS, DHCP and GPO.
• Excellent verbal and written communication skills in English and local languages, client relation skills, including technical writing and documentation, are critical.
• Excellent listening skills.
• Ability to prioritize, schedule work and execute tasks in a high-pressure environment logically and effectively to find timely solutions.
• A deep problem solver, multitasking skill, able to think on your own and develop quick, sound solutions to complex problem.
• Taking ownership of issues through to resolution on all appropriate requests.
• Categorize and prioritize end user support requests and service requests by utilizing a customer ticketing system to track tickets and provide up-to-date status and information. Resolving tickets within the SLA which is raised from End User side supporting through floor support/Remote support & Call support.
• Ability to work with minimal supervision.
• Support Desktop Team - Configuring and troubleshooting Desktop, Laptops, Peripherals, Printers, Applications, Software applications, Windows and other Operating System.

We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.

Responsibilities:

• Develop new user-facing features
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Assure that all user input is validated before submitting to back-end
• Collaborate with other team members and stakeholders

Skills And Qualifications

• Proficient understanding of web markup, including HTML5, CSS3
• Basic understanding of server-side CSS pre-processing platforms
• Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
• Good understanding of ReactJS, Native
• Basic understanding of Django REST framework
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as as Gimp or Photoshop is a plus.
• Proficient understanding of cross-browser compatibility issues and ways to work around them.
• Proficient understanding of code versioning tools, such as (Git / Mercurial / SVN)
• Good understanding of SEO principles and ensuring that application will adhere to them.

• Conduct market research to identify selling possibilities and evaluate customer needs
• Actively seek out new sales opportunities through cold calling, networking and social media
• Set up meetings with potential clients and listen to their wishes and concerns
• Prepare and deliver appropriate presentations on products and services
• Create frequent reviews and reports with sales and financial data
• Ensure the availability of stock for sales and demonstrations
• Participate on behalf of the company in exhibitions or conferences
• Negotiate/close deals and handle complaints or objections
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share with internal teams