Campus Ambassador

We are seeking a Senior Data Scientist with hands-on experience in Generative AI (GenAI) and Large Language Models (LLM). The ideal candidate will have expertise in building, fine-tuning, and deploying LLMs, as well as managing the lifecycle of AI models through LLMOps practices. You will play a key role in driving AI innovation, developing advanced algorithms, and optimizing model performance for various business applications.

Key Responsibilities:

• Develop, fine-tune, and deploy Large Language Models (LLM) for various business use cases.
• Implement and manage the operationalization of LLMs using LLMOps best practices.
• Collaborate with cross-functional teams to integrate AI models into production environments.
• Optimize and troubleshoot model performance to ensure high accuracy and scalability.
• Stay updated with the latest advancements in Generative AI and LLM technologies.

Required Skills and Qualifications:

• Strong hands-on experience with Generative AI, LLMs, and NLP techniques.
• Proven expertise in LLMOps, including model deployment, monitoring, and maintenance.
• Proficiency in programming languages like Python and frameworks such as TensorFlow, PyTorch, or Hugging Face.
• Solid understanding of AI/ML algorithms and model optimization.

- 3+ years of Business Analyst experience preferably in Saas, customer experience or customer service domain.

- High attention to details and have proven ability to manage multiple, competing priorities simultaneously

- Experience with hands-on day-to-day problem solving, implementing quick and effective action plans to meet short term priorities.

- Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders. 

- Open to discuss the requirement with the client over a call/ in person meeting.

- Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.

- Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.

- Daily standup with various teams to track the progress.

- To oversee the development and improvement of customer service products or platforms within an organization

- Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.

- Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.

- Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.

• Handling entire recruitment cycle from sourcing, screening, joining formalities, documentation, exit formalities
• Planning and organizing training programs for employees
• Assisting with the payroll process, benefits, compensation and employee performance appraisals
• Resolving employees’ queries on compensation and labour regulations
• Tracking and accounting for all deductions like PF, Professional Tax etc.
• Processing and maintaining HR documents as per statutory requirements and employment laws
• Ensuring timely updating of HRMS software
• Developing and implementing HR policies and procedures
• Compiling and analysing data for HR Metrics
• Handling Grievances and Employee counselling
• Handling all HR related Audits for the organisation
• Evaluating and improvising the current HR policies in line with the business and organization requirements

Desired Candidate Profile

• Graduation / MBA in HR
• Proven experience as an HR Generalist
• Understanding of general human resources policies and procedures
• Outstanding knowledge of MS Office
• Excellent communication and people skills
• Aptitude in problem-solving
• Ability to work comfortably under pressure and meet tight deadlines
• Desire to work as a team with a result-driven approach
• Additional HR training will be a plus

Responsibilities:

• Participate and lead Business Requirements gathering, documentation of BRD and overall Solution design.
• Implementation of designed system in NetSuite and support to project team.
• Ensure the best practices implementation based on Industry standard.
• Need to be involved on Reviews, check feasibility of solution and functional fitment as per NetSuite and align customer expectations and NetSuite capabilities to ensure smooth project delivery.
• Prepare test cases of modules implemented, validate the deliverables before Client testing and UAT.
• Follow up with Client and Support for issue resolution.
• Documenting the resolution of issues and sharing with the internal team on ongoing basis.
• Interact with the key end users and business owners to map applications to standard business processes and conduct gap analysis
• Suggest process improvements based on the application capability and industry best practices
• Support all formal documentation of implementation and provide relevant functional inputs to technical team
• Contribute to the training and development of key NetSuite team.
• Support in Pre Sales, demos and estimates as an when required.
• Ensure weekly Client reporting and support to Project Management team.

Qualifications/Skills:

• Bachelor’s degree preferably in Engineering, MCA, MSC, or Accounting.
• Minimum 5 years’ experience in NetSuite with 8 to 10 years of end-to-end in NetSuite Implementation.
• Good knowledge of all NetSuite Modules with strong understanding of functional processes
• NetSuite Foundation / ERP Consultant certification preferred.
• Demonstrated experience in translating customer business requirements into workable business solutions, preferably on SaaS.

• Identify bad code practices in Ruby and write new analyzers to detect them.
• Improve the coverage of automatically fixable issues.
• Ensure fewer false-positives are reported by the analyzer.
• Work on the internal tools that support analysis runtimes.
• Contribute to open-source static analysis tools.

We’re looking for someone who has:

• Strong foundational knowledge in Computer Science.
• At least 3 years of professional software development experience in Ruby.
• Understanding of the nuances of execution of the source code (AST, data flow graphs, etc).
• Familiarity with Ruby best practices followed in the industry.
• Native experience with Linux/Unix environment.
• A focus on delivering high-quality code through strong testing practices.

Skills:

• Strong working knowledge of AWS.
• Implements AWS cloud platform.
• Infrastructure as Code, GitLab CI/CD, and DevOps standard methodologies
• scripting in Shell, Python, Ruby or any preferred scripting language

Terraform expertise is a MUST for this role.

a short exercise on terraform to all shortlisted candidates to demonstrate their hands-on skills on terraform before rolling out the offer

Desired Profile

 Providing expertise on all matters related to CI, CD and DevOps.

 Building and maintaining highly available production systems.

 Developing and maintaining release related documents, such as release plan, release notes etc.

 Ensuring quality releases and managing release and configuration change conflicts to resolution.

 Tracking release and publishing release notes.  Investigating and resolving technical issues by deploying updates/ fixes.

 Onboard applications to DevOps process.

 Setup and configure build jobs.

 Create automated deployment scripts.

 Configure JIRA workflow, and integrate with Jenkins / Micro-services.

Qualification

 Degree/Diploma in Computer Science, Engineering or related field and have previous experience as a DevOps Engineer.

 AWS Certification will be a plus.

 Experience of automation and provisioning approaches, using tools such as Terraform & Cloud Formation

Skillset Required

 Solid experience within release management, infra architecture, CI&CD.

 Highly goal driven and work well in fast paced environments.

 Proven experience of using Jenkins, Unix Shell Commands, Container technology (Docker, Kubernetes),

Java Programming, Groovy Script, Git, Code Branching Strategy, Maven, Gradle, JIRA, ECS, OpenShift.