1. We are looking out for a go-getter who can review the existing sales pipeline and create new sales funnel!
2. Someone who can manage smooth relationships with clients & vendors
3. Creating strategy around growth and implementing the same
4. Research & identify new market opportunities
We have recently started our growth phase and now looking out for some really talented folks to join us and help us grow!
ExpertRight lives on the concept of people-first, I can assure you exciting & adrenaline-filled career ahead!
About ExpertRight
ExpertRight is a managed freelance marketplace where we work with small-to-mid sized startups in order to help them onboard & manage freelance designers, developers, writers, animators, etc.
We have been into this industry from past 6+ years and have served clients like paytm, oyo, mamaearth etc.
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Familiarity with Agile development methodologies.
• Areas of expertise: Go, Electron, NodeJs.
• Developer in Linux and Windows environments
• Proficient in software development tools such as IDEs, debuggers, profilers, source control systems.
• Strong in coding languages (e.g. C, C++, Go, Java) and frameworks (e.g. NodeJs, Electron, Git)
Preferred Qualifications
The ideal candidate will possess the following experience:
• Good subject matter expertise with Kubernetes, Docker and other container orchestration tool.
• Practical experience developing, testing and operating a service in a hybrid cloud.
• Outstanding coding/scripting skills, preferably in Go.
• Experience with Linux/Unix
• Experience in Jenkins and CI/CD environment
• Strong oral and written communication skills
POSITION - MERN Full stack Developer" & MERN FULL STACK TECHNICAL LEAD
EXP: 4-10YRS
Location: Noida, WORK FROM OFFICE
NP: IMMEDIATE JOINED/15 DAYS
- In-depth knowledge of NodeJS, ExpressJS
- REST API Services Development with Node.js
- Front-end Application design and Development with React,
- HTML / CSS/JavaScript
- Database Knowledge with MongoDB
- Design and Development of Dynamic web apps
Mobile App
Postgres
Postgresesql
web application
-we will must provide a good salary hike to the experience and relevant candidate.
Requirements
Benefits
• Experience with Advanced SQL
• Experience with Azure data factory, data bricks,
• Experience with Azure IOT, Cosmos DB, BLOB Storage
• API management, FHIR API development,
• Proficient with Git and CI/CD best practices
• Experience working with Snowflake is a plus
We at ZOOP. ONE are looking for a technically savvy Key Account Manager who possesses a strong drive for results. Duties of Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth on boarding.
This role demands hybrid WFO(2 days a week)
Responsibilities:
- Develop and manage client portfolios.
- Sustain business growth and profitability by maximizing value.
- Analyze customer data to improve customer experience.
- Hold product demonstrations for customers.
- Improve on boarding processes.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Minimize customer churn.
- Improve customer NPS ration.
- Aid in product design and product development.
- Operate as the lead point of contact for all matters specific to our customers.
- Support and coordinate with the tech team to ensure seamless delivery to clients.
- Collect feedback and survey on customer satisfaction.
- Become SPOC for allocated customer.
- Prepare and share weekly and monthly reports with the reporting manager on customer performance.
- Own the product knowledge base.
- Map the customer journey and identify improvements at every stage.
- Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
- Develop a trusted advisor relationship with key customer stakeholders.
- Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team.
- Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn.
- Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders.
- Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner.
- Constantly work towards providing innovative strategies for delivering customer delight.
- Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.
Requirements:
- MS-Excel professional.
- API Functional Knowledge.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Experience in SAAS based product, CRM, or ERP.
- Knowledge of customer success processes.
- Experience in document creation.
- Patient and active listener.
- Passion for service.
- Have a high proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Must-Have: Highly organized and able to multitask.
Good to Have:
- You should be passionate about engaging customers and expanding their use cases through our product.
- You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed.
- You have good data analysis and data-driven decision-making skills.
- Strong project management skills.
- 2+ years proven track record in Customer Success, Relationship Manager, Key Account Management, and any of similar domains.
- Strong Technical Background Preferred.
- Bachelor's degree in Computer Science, Engineering, Operations Research, Math, or related discipline.
- Minimum 2+ years of experience as an Analyst role preferred.
- Highly proficient in Microsoft Office and Windows based applications.
- SQL AND Excel Knowledge and Hands-on experience is a must.
- Demonstrated Analytical ability, results-oriented environment with external customer interaction.
- Excellent written and verbal communication and presentation skills and the ability to express thoughts logically and succinctly.
- Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment.
Preferred Qualifications
- Experience with E-Commerce, Retail and Business Analytics would be an advantage.
- Understanding of data warehousing, data modeling concept and building new DW tables
- Advanced SQL skills, fluent in R and/or Python, advanced Microsoft Office skills, particularly Excel and analytical platforms