Business Development

Review Criteria

• Strong Lead – User Research & Analyst profile (behavioural/user/product/ux analytics)
• 10+ years of experience in Behavioral Data Analytics, User Research, or Product Insights, driving data-informed decision-making for B2C digital products (web and app).
• 6 months+ experience in analyzing user journeys, clickstream, and behavioral data using tools such as Google Analytics, Mixpanel, CleverTap, Firebase, or Amplitude.
• Experience in leading cross-functional user research and analytics initiatives in collaboration with Product, Design, Engineering, and Business teams to translate behavioral insights into actionable strategies.
• Strong expertise in A/B testing and experimentation, including hypothesis design, execution, statistical validation, and impact interpretation.
• Ability to identify behavioral patterns, funnel drop-offs, engagement trends, and user journey anomalies using large datasets and mixed-method analysis.
• Hands-on proficiency in SQL, Excel, and data visualization/storytelling tools such as Tableau, Power BI, or Looker for executive reporting and dashboard creation.
• Deep understanding of UX principles, customer journey mapping, and product experience design, with experience integrating qualitative and quantitative insights.

Preferred

• Ability to build insightful dashboards and executive reports highlighting user engagement, retention, and behavioral metrics; familiarity with mixed-method research, AI-assisted insight tools (Dovetail, EnjoyHQ, Qualtrics, UserZoom), and mentoring junior researchers

Job Specific Criteria

• CV Attachment is mandatory
• We have an alternate Saturday’s working. Are you comfortable to WFH on 1st and 4th Saturday?

Role & Responsibilities

Product Conceptualization & UX Strategy Development:

• Conceptualize customer experience strategies
• Collaborate with product managers to conceptualize new products & align UX with product roadmaps.
• Develop and implement UX strategies that align with business objectives.
• Stay up-to-date with industry trends and best practices in UX & UI for AI.
• Assist in defining product requirements and features.
• Use data analytics to inform product strategy and prioritize features.
• Ensure product alignment with customer needs and business goals.Develop platform blueprints that include a features and functionalities map, ecosystem map, and information architecture.
• Create wireframes, prototypes, and mock-ups using tools like Figma
• Conduct usability testing and iterate designs based on feedback
• Employ tools like X-Mind for brainstorming and mind mapping

Customer Journey Analysis:

• Understand and map out customer journeys and scenarios.
• Identify pain points and opportunities for improvement.
• Develop customer personas and empathy maps.

Cross-Functional Collaboration:

• Work closely with internal units such as UX Research, Design, UX Content, and UX QA to ensure seamless delivery of CX initiatives.
• Coordinate with development teams to ensure UX designs are implemented accurately.

Data Analytics and Tools:

• Utilize clickstream and analytics tools like Google Analytics, CleverTap, and Medallia to gather and analyse user data.
• Leverage data to drive decisions and optimize customer experiences.
• Strong background in data analytics, including proficiency in interpreting complex datasets to inform UX decisions.

Ideal Candidate

• Bachelor’s or Master’s degree in a relevant field (e.g., UX Design, Human-Computer Interaction, Computer Science, Marketing).
• 5+ years of experience in CX/UX roles, preferably in a B2C environment.
• Proficiency in analytics tools (Google Analytics, CleverTap, Medallia, Hotjar, etc).
• Strong understanding of wireframing and prototyping tools (Figma, XMind, etc).
• Excellent communication and collaboration skills.
• Proven experience in managing cross-functional teams and projects.
• Strong background in data analytics and data-driven decision-making.
• Expert understanding of user experience and user-centered design approaches
• Detail-orientation with experience and will to continuously learn, adapt and evolve
• Creating and measuring the success and impact of your CX designs
• Knowledge of testing tools like Maze, UsabiltyHub, UserZoom would be a plus
• Experienced in designing responsive websites as well as mobile apps
• Understanding of iOS and Android design guidelines
• Passion for great customer-focus design, purposeful aesthetic sense and generating simple solutions to complex problems.
• Excellent communication skills to be able to present their work and ideas to the leadership team.

Who we are:

Kanerika Inc. is a premier global software products and services firm that specializes in providing innovative solutions and services for data-driven enterprises. Our focus is to empower businesses to achieve their digital transformation goals and maximize their business impact through the effective use of data and AI.

We leverage cutting-edge technologies in data analytics, data governance, AI-ML, GenAI/ LLM and industry best practices to deliver custom solutions that help organizations optimize their operations, enhance customer experiences, and drive growth.

Awards and Recognitions:

Kanerika has won several awards over the years, including:

1. Best Place to Work 2023 by Great Place to Work®

2. Top 10 Most Recommended RPA Start-Ups in 2022 by RPA Today

3. NASSCOM Emerge 50 Award in 2014

4. Frost & Sullivan India 2021 Technology Innovation Award for its Kompass composable solution architecture

5. Kanerika has also been recognized for its commitment to customer privacy and data security, having achieved ISO 27701, SOC2, and GDPR compliances.

Working for us:

Kanerika is rated 4.6/5 on Glassdoor, for many good reasons. We truly value our employees' growth, well-being, and diversity, and people’s experiences bear this out. At Kanerika, we offer a host of enticing benefits that create an environment where you can thrive both personally and professionally. From our inclusive hiring practices and mandatory training on creating a safe work environment to our flexible working hours and generous parental leave, we prioritize the well-being and success of our employees.

Our commitment to professional development is evident through our mentorship programs, job training initiatives, and support for professional certifications. Additionally, our company-sponsored outings and various time-off benefits ensure a healthy work-life balance. Join us at Kanerika and become part of a vibrant and diverse community where your talents are recognized, your growth is nurtured, and your contributions make a real impact. See the benefits section below for the perks you’ll get while working for Kanerika.

About the Role:

We are looking for A highly skilled Full Stack .NET Developer with strong hands-on experience in C#, .NET Core, ASP.NET Core, Web API, and Microservices Architecture. Proficient in developing scalable and high-performing applications using SQL Server, NoSQL databases, and Entity Framework (v6+). Recognized for excellent troubleshooting, problem-solving, and communication skills, with the ability to collaborate effectively with cross-functional and international teams, including US counterparts.

Technical Skills:

• Programming Languages: C#, TypeScript, JavaScript
• Frameworks & Technologies: .NET Core, ASP.NET Core, Web API, Angular (v10+), Entity Framework (v6+), Microservices Architecture
• Databases: SQL Server, NoSQL
• Cloud Platform: Microsoft Azure
• Design & Architecture: OOPs Concepts, Design Patterns, Reusable Libraries, Microservices Implementation
• Front-End Development: Angular Material, HTML5, CSS3, Responsive UI Development
• Additional Skills: Excellent troubleshooting abilities, strong communication (verbal & written), and effective collaboration with US counterparts

What You’ll Bring:

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience.
• 6+ years of experience
• Proven experience delivering high-quality web applications.

Mandatory Skills:

• Strong hands-on experience on C#, SQL Server, OOPS Concepts, Micro Services Architecture.
• Solid experience on .NET Core, ASP.NET Core, Web API, SQL, No SQL, Entity Framework 6 or above, Azure, Applying Design Patterns. Strong proficiency in Angular framework (v10+ preferred)and TypeScript & Solid understanding of HTML5, CSS3, JavaScript
• Skill for writing reusable libraries & Experience with Angular Material or other UI component libraries
• Excellent Communication skills both oral & written.
• Excellent troubleshooting and communication skills, ability to communicate clearly with US counter parts

Preferred Skills (Nice to Have):

• Self – Starter with solid analytical and problem- solving skills. Willingness to work extra hours to meet deliverables
• Understanding of Agile/Scrum Methodologies.
• Exposure to cloud platform like AWS/Azure

Employee Benefits:

1. Culture:

• Open Door Policy: Encourages open communication and accessibility to management.
• Open Office Floor Plan: Fosters a collaborative and interactive work environment.
• Flexible Working Hours: Allows employees to have flexibility in their work schedules.
• Employee Referral Bonus: Rewards employees for referring qualified candidates.
• Appraisal Process Twice a Year: Provides regular performance evaluations and feedback.

2. Inclusivity and Diversity:

• Hiring practices that promote diversity: Ensures a diverse and inclusive workforce.
• Mandatory POSH training: Promotes a safe and respectful work environment.

3. Health Insurance and Wellness Benefits:

• GMC and Term Insurance: Offers medical coverage and financial protection.
• Health Insurance: Provides coverage for medical expenses.
• Disability Insurance: Offers financial support in case of disability.

4. Child Care & Parental Leave Benefits:

• Company-sponsored family events: Creates opportunities for employees and their families to bond.
• Generous Parental Leave: Allows parents to take time off after the birth or adoption of a child.
• Family Medical Leave: Offers leave for employees to take care of family members' medical needs.

5. Perks and Time-Off Benefits:

• Company-sponsored outings: Organizes recreational activities for employees.
• Gratuity: Provides a monetary benefit as a token of appreciation.
• Provident Fund: Helps employees save for retirement.
• Generous PTO: Offers more than the industry standard for paid time off.
• Paid sick days: Allows employees to take paid time off when they are unwell.
• Paid holidays: Gives employees paid time off for designated holidays.
• Bereavement Leave: Provides time off for employees to grieve the loss of a loved one.

6. Professional Development Benefits:

• L&D with FLEX- Enterprise Learning Repository: Provides access to a learning repository for professional development.
• Mentorship Program: Offers guidance and support from experienced professionals.
• Job Training: Provides training to enhance job-related skills.
• Professional Certification Reimbursements: Assists employees in obtaining professional      certifications.
• Promote from Within: Encourages internal growth and advancement opportunities.

About Us

Mobileum is a leading provider of Telecom analytics solutions for roaming, core network, security, risk management, domestic and international connectivity testing, and customer intelligence.

More than 1,000 customers rely on its Active Intelligence platform, which provides advanced analytics solutions, allowing customers to connect deep network and operational intelligence with real-time actions that increase revenue, improve customer experience, and reduce costs.

Headquartered in Silicon Valley, Mobileum has global offices in Australia, Dubai, Germany, Greece, India, Portugal, Singapore and UK with global HC of over 1800+. 

Join Mobileum Team

At Mobileum we recognize that our team is the main reason for our success. What does work with us mean? Opportunities!

Role: GenAI/LLM Engineer – Domain-Specific AI Solutions (Telecom)

About the Job

We are seeking a highly skilled GenAI/LLM Engineer to design, fine-tune, and operationalize Large Language Models (LLMs) for telecom business applications. This role will be instrumental in building domain-specific GenAI solutions, including the development of domain-specific LLMs, to transform telecom operational processes, customer interactions, and internal decision-making workflows.

Roles & Responsibility:

• Build domain-specific LLMs by curating domain-relevant datasets and training/fine-tuning LLMs tailored for telecom use cases.
• Fine-tune pre-trained LLMs (e.g., GPT, Llama, Mistral) using telecom-specific datasets to improve task accuracy and relevance.
• Design and implement prompt engineering frameworks, optimize prompt construction and context strategies for telco-specific queries and processes.
• Develop Retrieval-Augmented Generation (RAG) pipelines integrated with vector databases (e.g., FAISS, Pinecone) to enhance LLM performance on internal knowledge.
• Build multi-agent LLM pipelines using orchestration tools (LangChain, LlamaIndex) to support complex telecom workflows.
• Collaborate cross-functionally with data engineers, product teams, and domain experts to translate telecom business logic into GenAI workflows.
• Conduct systematic model evaluation focused on minimizing hallucinations, improving domain-specific accuracy, and tracking performance improvements on business KPIs.
• Contribute to the development of internal reusable GenAI modules, coding standards, and best practices documentation.

Desired Profile

• Familiarity with multi-modal LLMs (text + tabular/time-series).
• Experience with OpenAI function calling, LangGraph, or agent-based orchestration.
• Exposure to telecom datasets (e.g., call records, customer tickets, network logs).
• Experience with low-latency inference optimization (e.g., quantization, distillation).

Technical skills

• Hands-on experience in fine-tuning transformer models, prompt engineering, and RAG architecture design.
• Experience delivering production-ready AI solutions in enterprise environments; telecom exposure is a plus.
• Advanced knowledge of transformer architectures, fine-tuning techniques (LoRA, PEFT, adapters), and transfer learning.
• Proficiency in Python, with significant experience using PyTorch, Hugging Face Transformers, and related NLP libraries.
• Practical expertise in prompt engineering, RAG pipelines, and LLM orchestration tools (LangChain, LlamaIndex).
• Ability to build domain-adapted LLMs, from data preparation to final model deployment.

Work Experience

7+ years of professional experience in AI/ML, with at least 2+ years of practical exposure to LLMs or GenAI deployments.

Educational Qualification

• Master’s or Ph.D. in Computer Science, Artificial Intelligence, Machine Learning, Natural Language Processing, or a related field.
• Ph.D. preferred for foundational model work and advanced research focus.

Sr. Data Engineer (Data Warehouse-Snowflake)

Experience: 5+yrs

Location: Pune (Hybrid)

As a Senior Data engineer with Snowflake expertise you are a subject matter expert who is curious and an innovative thinker to mentor young professionals. You are a key person to convert Vision and Data Strategy for Data solutions and deliver them. With your knowledge you will help create data-driven thinking within the organization, not just within Data teams, but also in the wider stakeholder community.

Skills Preferred

• Advanced written, verbal, and analytic skills, and demonstrated ability to influence and facilitate sustained change. Ability to convey information clearly and concisely to all levels of staff and management about programs, services, best practices, strategies, and organizational mission and values.
• Proven ability to focus on priorities, strategies, and vision.
• Very Good understanding in Data Foundation initiatives, like Data Modelling, Data Quality Management, Data Governance, Data Maturity Assessments and Data Strategy in support of the key business stakeholders.
• Actively deliver the roll-out and embedding of Data Foundation initiatives in support of the key business programs advising on the technology and using leading market standard tools.
• Coordinate the change management process, incident management and problem management process.
• Ensure traceability of requirements from Data through testing and scope changes, to training and transition.
• Drive implementation efficiency and effectiveness across the pilots and future projects to minimize cost, increase speed of implementation and maximize value delivery

Knowledge Preferred

• Extensive knowledge and hands on experience with Snowflake and its different components like User/Group, Data Store/ Warehouse management, External Stage/table, working with semi structured data, Snowpipe etc.
• Implement and manage CI/CD for migrating and deploying codes to higher environments with Snowflake codes.
• Proven experience with Snowflake Access control and authentication, data security, data sharing, working with VS Code extension for snowflake, replication, and failover, optimizing SQL, analytical ability to troubleshoot and debug on development and production issues quickly is key for success in this role.
• Proven technology champion in working with relational, Data warehouses databases, query authoring (SQL) as well as working familiarity with a variety of databases. 
• Highly Experienced in building and optimizing complex queries. Good with manipulating, processing, and extracting value from large, disconnected datasets.
• Your experience in handling big data sets and big data technologies will be an asset.
• Proven champion with in-depth knowledge of any one of the scripting languages: Python, SQL, Pyspark.

Primary responsibilities

• You will be an asset in our team bringing deep technical skills and capabilities to become a key part of projects defining the data journey in our company, keen to engage, network and innovate in collaboration with company wide teams.
• Collaborate with the data and analytics team to develop and maintain a data model and data governance infrastructure using a range of different storage technologies that enables optimal data storage and sharing using advanced methods.
• Support the development of processes and standards for data mining, data modeling and data protection.
• Design and implement continuous process improvements for automating manual processes and optimizing data delivery.
• Assess and report on the unique data needs of key stakeholders and troubleshoot any data-related technical issues through to resolution.
• Work to improve data models that support business intelligence tools, improve data accessibility and foster data-driven decision making.
• Ensure traceability of requirements from Data through testing and scope changes, to training and transition.
• Manage and lead technical design and development activities for implementation of large-scale data solutions in Snowflake to support multiple use cases (transformation, reporting and analytics, data monetization, etc.).
• Translate advanced business data, integration and analytics problems into technical approaches that yield actionable recommendations, across multiple, diverse domains; communicate results and educate others through design and build of insightful presentations.
• Exhibit strong knowledge of the Snowflake ecosystem and can clearly articulate the value proposition of cloud modernization/transformation to a wide range of stakeholders.

Relevant work experience

Bachelors in a Science, Technology, Engineering, Mathematics or Computer Science discipline or equivalent with 7+ Years of experience in enterprise-wide data warehousing, governance, policies, procedures, and implementation.

Aptitude for working with data, interpreting results, business intelligence and analytic best practices.

Business understanding

Good knowledge and understanding of Consumer and industrial products sector and IoT. 

Good functional understanding of solutions supporting business processes.

Skill Must have

• Snowflake 5+ years
• Overall different Data warehousing techs 5+ years
• SQL 5+ years
• Data warehouse designing experience 3+ years
• Experience with cloud and on-prem hybrid models in data architecture
• Knowledge of Data Governance and strong understanding of data lineage and data quality
• Programming & Scripting: Python, Pyspark
• Database technologies such as Traditional RDBMS (MS SQL Server, Oracle, MySQL, PostgreSQL)

Nice to have

• Demonstrated experience in modern enterprise data integration platforms such as Informatica
• AWS cloud services: S3, Lambda, Glue and Kinesis and API Gateway, EC2, EMR, RDS, Redshift and Kinesis
• Good understanding of Data Architecture approaches
• Experience in designing and building streaming data ingestion, analysis and processing pipelines using Kafka, Kafka Streams, Spark Streaming, Stream sets and similar cloud native technologies.
• Experience with implementation of operations concerns for a data platform such as monitoring, security, and scalability
• Experience working in DevOps, Agile, Scrum, Continuous Delivery and/or Rapid Application Development environments
• Building mock and proof-of-concepts across different capabilities/tool sets exposure
• Experience working with structured, semi-structured, and unstructured data, extracting information, and identifying linkages across disparate data sets

Job description:

• We are looking for a young and dynamic QA Intern to join our QA team and help plan testing efforts, execute test scripts, and help with installation testing, software, and web testing.

Your Roles and Responsibilities:

• Basic troubleshooting and analytical skills
• Good verbal and written communication skills (Documentation Skills)
• Attention to detail is important
• Must be proficient with computers
• Basic knowledge of software is required
• The ability to test software and question features or behavior is desirable.

You should have:

• BTech/B.E or relevant degree in Computer Science

Job Brief:

We are looking for candidates that have experience in development and have performed CI/CD based projects. Should have a good hands-on Jenkins Master-Slave architecture, used AWS native services like CodeCommit, CodeBuild, CodeDeploy and CodePipeline. Should have experience in setting up cross platform CI/CD pipelines which can be across different cloud platforms or on-premise and cloud platform.

Job Location:

Pune.

Job Description:

• Hands on with AWS (Amazon Web Services) Cloud with DevOps services and CloudFormation.
• Experience interacting with customer.
• Excellent communication.
• Hands-on in creating and managing Jenkins job, Groovy scripting.
• Experience in setting up Cloud Agnostic and Cloud Native CI/CD Pipelines.
• Experience in Maven.
• Experience in scripting languages like Bash, Powershell, Python.
• Experience in automation tools like Terraform, Ansible, Chef, Puppet.
• Excellent troubleshooting skills.
• Experience in Docker and Kuberneties with creating docker files.
• Hands on with version control systems like GitHub, Gitlab, TFS, BitBucket, etc.