Sales Analyst

Location : Work From Home PAN India (Hyderabad)

Timings : 4 PM IST – 1 AM IST (MUST)

Major Requirements

• 8+ years’ experience as a Site Reliability Engineer with a mix of data center and cloud operations experience.
• AWS Experience (+3 years within the last 5 years)
• Service Mesh experience either in supporting or creating the infrastructure in AWS. (Kong Service Mesh preferred)
• Kubernetes experience (+2 years in the last 4 years) AWS EKS Preferred.
• Experience with Helm charts for EKS configuration
• Experience with IAC and system configuration orchestration (Terraform and Ansible preferred)
• Use of Python with Ansible
• Experience with networking and networking configurations
• Experience with Linux including Ubuntu and Amazon Linux versions

Bonus Knowledge

• Kafka
• VMware
• .Net Framework Applications
• Microsoft Windows

jumpingMinds (jM) is a Mental Health Tech startup leveraging the power of community and technology to disrupt the growing global Mental Health & Wellness industry. It's a first-of-its-kind anonymous safe space designed to instantly make someone under stress feel better through personalized intelligent solutions.

We have consistently seen that ~70% of jM users feel better after just one conversation. We launched the product ~18 months ago, and have received an amazing response with over 700k+ community and better than Best In Class metrics across the board. And to top that, we have been awarded 10+ times, out of which we have been recognized by Google five times already!

jumpingMinds is seeking a skilled Backend Developer with a strong proficiency in Python and Django to join our development team. Your primary focus will be the development and maintenance of the jumpingMinds backend system, scalable to millions of devices. working on different layers of the infrastructure. Therefore, commitment to collaborative problem-solving, sophisticated design, and creating quality products is essential.

Requirements :

• BS/MS degree in Computer Science, Engineering, or a related subject
• 3-4+ yrs experience as Backend, prior startup experience, should have led the team, python django expertise, AWS cloud stack knowledge are all must.
• Prior experience in Team Management
• Backend or Full-Stack experience in a work setting or classroom-setting.
• Work experience, open-source code, or coursework in any of the following languages: Python/Django, Golang, Ruby/Ruby on Rails
• Evidence of exposure to architectural patterns of a large, high-scale web application (e.g., well-designed APIs, high-volume data pipelines, efficient algorithms).
• Join our dynamic and innovative team to contribute to the development of cutting-edge web applications and make a meaningful impact in the industry.

Why should an employee join ?

We offer a competitive salary, flexible working hours, and opportunities for professional growth and advancement.

About Us:

Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.

Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.

Position Overview:

We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.

Key Skills:

• 5+ years of experience in an IT services / Software product company with B2B SAAS implementation. 
• Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
• Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
• In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
• Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
• Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
• Analytical and problem-solving skills to identify and address project risks and issues proactively.
• Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.

Key Responsibilities:

1. Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
2. Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
3. Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
4. Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
5. Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
6. Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
7. Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
8. Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
9. Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
10. Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.

• Manual Testing and Automation Testing (Any tool).
• Good knowledge of UI automation using Selenium
• Writing advanced SQL queries and data validation technique
• Functional Testing
• Experience in Regression testing & Defect life cycle management
• Good Experience of working in an AgiLe
• Experience working with defect management tools like JIRA Well versed with all types of testing artifacts.
• Experience in Api testing
• Experience in Mobile App testing
• Good understanding of SDLC
• Good Communication

• Product Manager leads multiple inter-dependent work-streams, each with massive business potential and scale, immediately:
• Complete end-to-end product design for web-based Ed-Tech Platform with blockbuster in-market results as we go from MVP to scaled product.
• Lead complexity of creating a platform that should be absolutely delightful for kids 6-14 while delivering perceived academic value to parents.
• Have a global aesthetic—the product will expand globally in 3 months time and aesthetic should transcend cultural boundaries to deliver a true global experience.
• Have strong detail orientation—the product will have inter-dependent flows on both front-end as well as teacher/admin/ops back-end.

• 7-10 years of experience with at least 6 years of experience as a Product Manager
• Scaled consumer product experience
• Building a product from scratch and grown to 2x or 3x.
• Good to have candidates from IIT/NIT/BITS Pilani and Top colleges