Sales Analyst

We're Hiring: Escalation Handling Cum Operations Executive

📍 Location: FBD One Complex, Unit - 202A, 2nd Floor, By Pass Road, Badarpur, Sector - 37, Faridabad, Haryana – 121003

🕘 Work Schedule: 6 Days a Week | 9:00 AM – 6:00 PM 📅

🏢 About Us: Bikefixup.com

At Bikefixup, we're redefining the automobile aftermarket service industry! we provide expert repairs, doorstep service, and hassle-free maintenance with a customer-first approach. Our mission is simple: deliver quality, convenience, and trust in every ride.

As we expand rapidly across India, we’re looking for a smart, calm, and solution-oriented professional who can handle escalated customer complaints, manage smooth operations, and ensure customer delight.

👤Your Role: Escalation Handling & Operations Executive

In this role, you’ll be responsible for resolving high-priority customer complaints while also ensuring smooth daily operations. You’ll act as the bridge between customers, mechanics, and internal teams, making sure issues are resolved quickly and customers leave happy.

🔑 Key Responsibilities:

✅ Handle escalated customer complaints with empathy, patience, and professionalism

✅ Coordinate with mechanics, operations, and finance teams to resolve issues on time

✅ Track, document, and close all escalations while ensuring customer satisfaction

✅ Conduct root cause analysis (RCA) and suggest process improvements 

✅ Monitor service quality and ensure compliance with company standards 

✅ Support daily operational activities like scheduling, service tracking, and reporting

✅ Share weekly/monthly reports of escalations and operational challenges with management

🎯 Who You Are:

✔️2+ years of experience in customer support, complaint handling, or operations (BPO/automobile/service industry preferred) 

✔️ Excellent communication skills (Hindi + English) 

✔️ Strong problem-solving, negotiation, and conflict resolution abilities 

✔️ Calm under pressure with the ability to handle angry/frustrated customers

✔️ Basic knowledge of MS Excel/Google Sheets for reporting & tracking 

✔️ Self-motivated, proactive, and a strong team player

💼 Perks of Working with Bikefixup:

🌱 Opportunity to grow with a fast-scaling automobile service brand

🏍️ Direct involvement in ensuring customer satisfaction and operational excellence

🏆 Attractive incentives & performance-based career growth

📈 Chance to build a career in customer experience & operations management

Job Description:

> Minimum 2 years of relevant experience in residential designing

> Min. 1 Year of experience In modular industry

> Sketchup + Vray/ Enscape

> Clear understanding of capturing the client’s expectations from the space

> Client handling is a must-have requirement

> Fair knowledge of materials/ finishes

> Fair knowledge of ergonomics and design principles

> willing to work in a fast-paced environment

The role is directly linked with revenue collection & Client experience, thus ensuring the projected revenue targets are achieved on time.

Probation duration: 3 months

Working Days: Tuesday to Sunday (Monday fixed week off)

Work Timing: 10:30AM - 7:30PM

"We're seeking an experienced Business Analyst with Pre-Sales experience to help us drive growth and maximize revenue. If you have a passion for business development, we want to work with you!"

Desired Skill Sets: 

-Possess a proven track record of accomplishments in the areas of Requirement Scoping, Functional Analysis, Technology Solution Design (nice to have), Effort and Cost Estimation, Proposal Preparation, Client Presentations, and Cross-Functional Collaboration. 

-Understanding and Creating Requirements Specifications 

-Solution-based research 

-Negotiation and solution drafting Skills 

-Should have worked on presales role in terms of guiding on Innovations in Solution, Proposal Flow, Value proposition, etc. for opportunities that include Fixed Price, T&M, and Service-based engagements.  

-Significant exposure to various technology stacks across the Digital landscape, Next Gen. Technologies (AI/ML, Blockchain, IoT) UX, Mobility, Platform Development, e-commerce, Cloud Ops, etc. 

Responsibilities: 

-Conduct initial requirements gathering with clients to elicit key business requirements and project/ system objectives. 

-Manage the entire proposal lifecycle, which includes understanding & finalizing the scope of work, technical & functional solution review with the Engineering teams, commercials with the Finance team, and proposal submission. 

-Lead and create customized proposals in response for different leads and RFP’s.  

-Liaising between internal departments to ensure all requirements are met, which may include effort estimates, system architecture and wireframes. 

-Identify key features to be included in a Proof-of-Concept (POC)/ Solution Demo if requested by the Client, and lead POC team in the development of this POC. 

-Ensuring that the team meets customer requirements and adds value to the customer ecosystem. 

-Maintaining a Knowledge Base of ongoing technical projects and case studies to build an institutional memory of reference-ability. 

-Coordinate with the Sales, Engineering/delivery, and other internal teams and ensure the highest quality proposals are delivered on time. 

-Market research of the latest tech and business trends, exploring business opportunities in conjunction with the organization capabilities. 

Company - Apptware Solutions

Location Baner Pune

Team Size - 130+

Job Description -

Cloud Engineer with 8+yrs of experience

Roles and Responsibilities

● Have 8+ years of strong experience in deployment, management and maintenance of large systems on-premise or cloud

● Experience maintaining and deploying highly-available, fault-tolerant systems at scale

● A drive towards automating repetitive tasks (e.g. scripting via Bash, Python, Ruby, etc)

● Practical experience with Docker containerization and clustering (Kubernetes/ECS)

● Expertise with AWS (e.g. IAM, EC2, VPC, ELB, ALB, Autoscaling, Lambda, VPN)

● Version control system experience (e.g. Git)

● Experience implementing CI/CD (e.g. Jenkins, TravisCI, CodePipeline)

● Operational (e.g. HA/Backups) NoSQL experience (e.g. MongoDB, Redis) SQL experience (e.g. MySQL)

● Experience with configuration management tools (e.g. Ansible, Chef) ● Experience with infrastructure-as-code (e.g. Terraform, Cloudformation)

● Bachelor's or master’s degree in CS, or equivalent practical experience

● Effective communication skills

● Hands-on cloud providers like MS Azure and GC

● A sense of ownership and ability to operate independently

● Experience with Jira and one or more Agile SDLC methodologies

● Nice to Have:

○ Sensu and Graphite

○ Ruby or Java

○ Python or Groovy

○ Java Performance Analysis

Role: Cloud Engineer

Industry Type: IT-Software, Software Services

Functional Area: IT Software - Application Programming, Maintenance Employment Type: Full Time, Permanent

Role Category: Programming & Design

We are hiring for marketing

mba fresher for pursuing can apply

• Take charge of all marketing-related activities, including ATL & BTL Marketing.
• Generate admissions through effective marketing strategies.
• Visit schools and colleges for presentations to promote Amity programs.
• Establish tie-ups with consultants for international admissions.
• Conduct seminars to showcase Amity's offerings.
• Counsel students and parents to provide information and guidance.
• Handle day-to-day activities at the center.
• Motivate and lead the team towards achieving common goals.

Location: Mumbai, Maharashtra, India

Desired Experience: 3+ years

Roles and Responsibilities :

We are seeking an experienced Java Engineer to join our team. The ideal candidate will be responsible for designing and developing scalable applications using Java and related frameworks.

Core Accountabilities:

• Design and develop high-quality Java applications using best practices and design patterns Write clean, maintainable, and testable code using Java and related frameworks
• Collaborate with cross-functional teams to develop and deploy applications
• Develop and maintain continuous integration and continuous deployment pipelines using Git and related tools
• Troubleshoot and debug applications in production and development environments
• Stay up-to-date with emerging trends and technologies in software engineering and Java development

Experience required :

• Bachelor's degree in Computer Science or a related field
• 3+ years of experience in developing applications using Java and related frameworks
• Strong experience in Core Java, Spring Framework, Hibernate, and related Java frameworks
• Experience in working with Git for version control and collaboration.

Additional optional requirements

• Knowledge of AWS services
• Experience in working with NoSQL databases such as MongoDB and Cassandra
• Experience in other programming languages such as Python and Node.js

Skills required :

• Excellent problem-solving skills and ability to work in a fast-paced environment Strong communication and collaboration skills

Responsibility :