Business Development Executive

+ About Us

At Pathfinder we identify with the need to build Strategy for Innovative Ventures in a ‘Digital Native’ manner. Our frameworks provide holistic guidance to startups navigating the challenging 0-1 terrain. We imbibe the adage – Strategy is what you see & not what you say, and transforming our frameworks into intuitive playbooks is the act at the end of the play.

+ Role Overview

We are looking for a highly motivated and detail-oriented specialist to join our team as a Venture Analyst. In this role, you will work with innovative ventures and play a pivotal role in our advisory team to build compelling cases that foster strategic initiatives. You will conduct client interviews, develop case wireframes, and structure work to represent strategic paths. The ideal candidate should possess the following capabilities – critical thinking, logical reasoning, and a keen business acumen.

+ Key Responsibilities

• Proficient in framing questions for RFIs: Skilled in identifying critical data requirements and crafting precise & insightful questions to gather essential information from clients through Requests for Information (RFIs)
• Process Documentation: Develop and record systematic methodologies for analysing business cases to ensure consistency across projects
• Team Collaboration: Foster a collaborative environment across teams to develop effective solutions to engagement pain points that improve client satisfaction and retention
• Report Presentation: Collaborate with clients and internal stakeholders to understand their requirements and present your findings. Engage with both parties to ensure their needs are met and effectively communicate your work

+ Qualifications

Education: ·Master’s degree in Business Administration, Finance, Economics, Statistics or a related field

Experience: 2-4 years of experience as a business analyst role within a start-up or management consulting firm

Skills & Capabilities:

• Understanding of business and innovation concepts
• Good knowledge of representing qualitative and quantitative info sets
• Proficiency in data visualization tools and software (e.g., MS Office, Tableau)
• Excellent report writing and presentation skills
• Familiarity with financial analysis and projections

+ Attributes

• Entrepreneurial mind-set with a passion for start-ups
• Ability to thrive in a fast-paced, dynamic environment
• High level of professionalism and integrity.

+ Why Join Us?

• Impact: Create industry-first propositions that propel start-ups towards exponential growth.
• Growth: Opportunities for professional development and career advancement.
• Culture: Be part of a collaborative and supportive team that values innovation and creativity.
• Compensation: Competitive salary and benefits package.

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

• Strong knowledge of the Go programming language
• Knowledge of common Go-routine and channel patterns
• Router packages, such as Gorilla Mux
• Development experience in embedded systems and Linux OS environments.
• Have expertise in implementing micro-services (using tools and technologies for messaging, RPC, containerization, etc.), Docker, container, Docker-swarm, Kubernetes, and Helm.
• Cloud-native architecture, Virtualization, Orchestration, VNFM, MANO, VIM (Virtualization Infrastructure Management).
• LCM (Life Cycle Management of microservices and VMs) - Monitoring, Resiliency, High Availability (HA) & Scalability
• Primary Skills: Golang
• Secondary Skill: Microservices
  
  
  
  

Talent Acquisition
Sakshi Kulkarni
Website: velankanigroup.com

43, Hosur Rd, Electronics City Phase 1,

Electronic City, Bengaluru, Karnataka 560100

Role: Flutter Developer

Experience: 1-2 years

Location: Madurai

Mode: Work from office

We have vast experience in delivering high-quality products with significant output on time. We are specialized in creating web and mobile applications with the latest technology. We are experts in developing a perfect solution for rental marketplace services and on-demand businesses done by our proficient team of experts with strong experience in development.

• Proficient in Flutter
• Experience in MVVM Code architecture.
• Experience in working with API, local data.
• Knowledge in all the updated widgets
• Knowledge in BLOC design patterns
• Knowledge in the Flutter app life cycle.
• Familiarity with cloud message APIs and push notifications in Android and iOS.
• Have experience in Android app submission in the Play Store.
• Have experience in iOS app submission in the App Store.
• Ensure the performance, quality, and responsiveness of applications.

• Building and operationalizing large scale enterprise data solutions and applications using one or more of AZURE data and analytics services in combination with custom solutions - Azure Synapse/Azure SQL DWH, Azure Data Lake, Azure Blob Storage, Spark, HDInsights, Databricks, CosmosDB, EventHub/IOTHub.
• Experience in migrating on-premise data warehouses to data platforms on AZURE cloud. 
• Designing and implementing data engineering, ingestion, and transformation functions

• Experience with Azure Analysis Services
• Experience in Power BI
• Experience with third-party solutions like Attunity/Stream sets, Informatica
• Experience with PreSales activities (Responding to RFPs, Executing Quick POCs)
• Capacity Planning and Performance Tuning on Azure Stack and Spark.