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Account Manager Client Servicing
Account Manager Client Servicing

Account Manager Client Servicing at Curejoy Media Pvt Ltd · Bengaluru (Bangalore) · 2 - 5 years · ₹6L - ₹10L / yr · Raised funding · Posted 27 Jan 2023

Curejoy Media Pvt Ltd's logo

Account Manager Client Servicing

Padmini Veeranki's profile picture
Posted by Padmini Veeranki
2 - 5 yrs
₹6L - ₹10L / yr
Bengaluru (Bangalore)
Skills
Client Management
Corporate Communications
Online advertising management
Digital media
Branding
Advertising

Key Responsibilities

    • Day to day management and successful long-term relationships with different accounts.
  • Experience in fronting client relationships directly
  • Handling operations and client management
  • End to end project management
  • Briefing the creative team, helping in the creation of a concept.
  • Facilitating communication between Client Service Operations & other business units to ensure an effective operating environment.
  • Focusing on the strategic aspects of maintaining and growing long-term relationships.
  • Establishing growth plans for teams and managed accounts
  • Strategizing and executing campaigns for clients.
  • Identifying prospective clients, establishing strategic partnerships and alliances
  • Working with senior management keeping them informed of new developments, service issues and new business opportunities.
  • Managing paid social media campaigns 

 

Preferred Requirements:

  • 4-10 yrs RELEVANT experience 
  • Must have worked with digital agencies managing social media marketing and performance marketing (preferable)
  • Also willing to consider exceptionally talented folks from offline agencies
  • Located in Bangalore and willing to travel to HSR layout
  • Experience in fronting client relationships directly
  • Experience in social media marketing (organic & paid)
  • Experience in relationship management, strong verbal and written communications skills



 

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About Curejoy Media Pvt Ltd

Founded :
2014
Type :
Products & Services
Size :
20-100
Stage :
Raised funding

About

About UNIGAGE


Our Story


We don’t like to brag, but though we just started out in 2017, we’ve already gotten digital media figured out. How, you ask? We are a tech-driven social media company that has built a 20-million-strong wellness community that gets over 1 billion impressions every month. We perceive Social as a space with limitless possibilities to augment engagement, drive sales, harness communities, create conversations and build relationships.


Why We Are Different


Our Data Scientists have cracked the code of social media and have broken down content to an absolute science, thus resulting in the highest engagement and virality rate on social; yep, it’s in our DNA. We believe that great things happen when art and science come together, and that’s exactly what we strive to achieve every day—the culmination of creativity and technology.


Our Team


Our spectacular core team comprises brilliant minds from every front of Digital Marketing—Data Scientists, Marketing Executives, Client Servicing Managers, Ad Managers, Community Managers, Content Creators, Art Directors, Graphic Designers, and Video Animators. Each one of our team members has been hand-picked for roles they are bound to excel in and needless to say, they never disappoint! Our workplace is quite a transparent one, every single team member has access to anything and anyone. 


P.S. We are a tenacious bunch that works hard and plays harder. 


What We Do


In a nutshell, we make your brand awesome, period. We can help you find your “One”—the customer of your dreams, that one fish waiting for you in an ocean of possibilities. We take care of everything so you don’t have to. Our services include Social Media Marketing, Community Building and Management, Content Strategization, Lead Generation, Creative and Visual Design and Paid Media. 


Trust us, nobody does Social like we do.

 


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Candid answers by the company

What does the company do?
What is the location preference of jobs?


In a nutshell, we make your brand awesome, period. We can help you find your “One”—the customer of your dreams, that one fish waiting for you in an ocean of possibilities. We take care of everything so you don’t have to. Our services include Social Media Marketing, Community Building and Management, Content Strategization, Lead Generation, Creative and Visual Design and Paid Media. 


Company social profiles

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  • Quality control at scale. The hard part. Twenty accounts of AI-generated analysis means twenty accounts of plausible-looking output. Some of it is wrong. All of it is spending someone's money. You're the check.
  • The AI layer, applied. We build the systems. You decide how they're used on each account. You spot where they're working and where they're producing confident nonsense. You tell us what to build next.
  • A small pod. A couple of people plus the systems. You coach them and set how the pod works.


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Five to ten years in account management, client servicing, performance marketing or growth. We care more about the shape of your judgment than the label on your CV.

  • Business judgment. You see what actually drives a client's business. When you see a number, you have an instinct for whether it's plausible before you check.
  • Client trust. You've held senior relationships and kept them. You've challenged a client and been right.
  • AI fluency you can show. Not "I use ChatGPT." You've changed how you work. You know where the tools break. You've built something other people now use.
  • The scepticism to catch a wrong answer. You don't accept confident output because it's well formatted.


On advertising knowledge, read carefully. You need to read performance data with confidence. You need to hold your own with a media buyer. You need to be credible with a client about why performance moved. That's a real bar and we'll test it. You do not need to build campaigns yourself. We think the buying craft moves into the systems. What doesn't move is judgment about whether the output is any good. If you're a strong media buyer who wants to keep building campaigns, this job will frustrate you.


Compensation

Fixed: ₹20–26 lakh a year, depending on experience. Variable: up to 20% of fixed, paid twice a year. Three targets: client retention in your portfolio, portfolio margin, and accounts under management.


Why this is worth your time

  • You'd be early on the thing everyone's about to do. Every agency will claim to be AI-native within two years. You'd have actually done it, with proof.
  • Your output is your market value. If you can run twenty-five accounts where a peer runs six, you're worth several times that peer in the market. The variable is built to reflect that. This role makes you more valuable, not more locked in.
  • Direct line to the founder building the system you use. Your feedback goes straight to the person building it.


The honest version

  • The AI layer runs on a few accounts today. It's being expanded. Some of what you need will be ready when you join. Some won't. You'd shape it from real problems.
  • The ramp is real. You start with five to eight accounts, not twenty. Twenty to thirty is where this goes within a year, if the systems deliver. That's the direction, not the starting line.
  • Gurgaon-based, hybrid, three days a week in office; days agreed with Varun.
  • We work to the outcome. When a client outcome, a launch or a live problem needs attention outside normal hours, we deal with it. That expectation grows with seniority. Three things come with it. Your manager owes you recovery time after a heavy stretch. Anything that causes repeated out-of-hours work gets fixed as a process problem, not absorbed. And nobody here measures commitment by response time at midnight.
  • We're mid-repair. We're a founder-led business fixing how it manages people. You'd be joining during, not after.
  • Nobody has done this job before. Including us.


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  2. Assignment: A three-hour take-home exercise.
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  4. Values and ways of working: A two-way conversation.


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● Collaborate with the creative team to conceptualize engaging content that resonates with the intended audiences.

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● Lead, mentor, and inspire a team of social media account managers and executives.

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● Develop and maintain strong relationships with the clients through regular communication, meetings & strategic interaction.

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● Present campaign proposals, strategies, and other integrated marketing reports to clients in a compelling and informative manner.

● Proactively address client concerns, feedback, and requests to ensure their satisfaction and long-term partnership.


Requirements:

1. Bachelor's degree in Marketing, Communications, or a related field (Master's degree preferred).

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4. Profound understanding of social media platforms, algorithms, content formats, and best practices.

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8. Proven leadership skills with experience in managing and developing high-performing teams.

9. Adept at managing multiple client relationships simultaneously and adept at handling client feedback and expectations.

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We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups & Corporates like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha,

Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, coders and a puppy momo, who believe Moshi Moshi is an experience rather than a company.


Job Role - Social Media Executive

Experience Level - 1 year

Location - Bangalore


Responsibilities:

● Create Campaign Strategies and monitor the execution to achieve the brand objective

● Objective Identification and delivery via curating the best digital strategy

● Managing and Supervising Facebook ads, Instagram Ads, Twitter Ads, and Linkedin Ads

● Handling social pages of Instagram, Facebook, LinkedIn, etc.

● Develop, implement and manage a brand's social media strategy on a monthly basis.

● Define the most important social media KPIs.

● In-depth knowledge of paid marketing and daily implementation, reporting, and running of paid marketing on all social platforms.

● Measure the success of every social media campaign, as per required metrics

● Stay up to date with the latest social media best practices and updates

● Work with copywriters and designers to ensure content is informative and appealing or has relevant writing capability.

● Monitor SEO and user engagement and suggest content optimization.

● Communicate with industry professionals and influencers to create a strong network via social media.

● Provide constructive feedback to the team and train them to achieve desired results.

Read more
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