Business development Executive

This is a full-time on-site role for a Tech Sales Intern at DIGITALAPSS located in Bengaluru. As a Tech Sales Intern, you will be responsible for providing technical support to customers, handling sales inquiries and orders, and delivering exceptional customer service. Your day-to-day tasks will involve communicating with clients, assisting them in finding the right solutions for their needs, and ensuring customer satisfaction.

Responsibilities:

• Identify and engage with potential clients to understand their domain, hosting, and server requirements.
• Provide expert advice and technical guidance to clients, helping them choose the most suitable hosting and server solutions based on their specific needs.
• Prepare and deliver compelling presentations and proposals to prospective clients, showcasing the advantages of Spark Cloud Host services.
• Develop and maintain strong client relationships, serving as their primary point of contact for technical and sales-related inquiries.
• Collaborate with our technical support and operations teams to ensure seamless onboarding and support for new clients.
• Stay up-to-date with industry trends and emerging technologies related to domain, hosting, and server services.
• Meet or exceed sales targets and revenue goals set by the company.
• Participate in networking events and industry conferences to expand your client base and promote Spark Cloud Host's services

Qualifications

• Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science, or Business) or equivalent work experience.
• Self-motivated, results-oriented, and able to work independently as well as part of a team.
• Knowledge of the domain and hosting industry trends and competitive landscape.

Responsibilities :

• Get involved in the entire customer lifecycle from onboarding through the duration of their subscription period
• Provide product training to enable the customers to realize the potential of Empuls.
• Identify product usage gaps and provide actionable solutions to the customers.
• Build value-based relationships with customers and create Xoxoday champions.
• Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI,
• Drive desired customer outcomes through a consultative approach.
• Identify opportunities for upselling and cross-selling along with the Account Managers.
• Communicate and brainstorm with the product team on customer feedback and help refine the product roadmap.
• Work with the marketing team to execute customer surveys, case studies, etc.
• Optimize existing processes within the company and actively enhance all Customer Success initiatives.
• Drive customer advocacy through reviews, testimonials, and customer meetups; and create a center of excellence within the customer's organization.

Requirements:

• Has relevant 4 to 6 years of work experience in a Customer Success role in a B2B SaaS company
• Hands-on with tools like Pendo, HubSpot, Postman etc.
• Should be open to aligning with the different time zones based on business requirements.
• Showcases exemplary written and verbal communication skills to work with Global Customers.
• Has worked directly with Customers in the Americas or European region.
• Has an exceptional ability to communicate and foster positive business relationships.
• Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products.
• Managed customers across different segments in the past and knows how to manage them differently.
• Exhibits a true passion for customers and for Customer Success.

What can you look for?

This a wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

We are

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.

Way forward

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Responsibilities

• Create & Deliver motion graphics for a variety of media like Websites, and mobile devices among others.
• Working with the Video design Lead to understanding the storyboard in creating exceptional motion graphic videos.
• Assist the Video design team in creating the animation styles.
• keep up with the latest motion design trends & brainstorm to create new design ideas for videos.
• Edit raw video footage, Colour correct, and add effects & Transitions to create innovative video deliverables.

• upGrad was awarded the Best Tech for Education by IAMAI for 2018-19,
• upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-after startups in India.
• upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany.
• We were also covered by the Financial Times along with other disruptors in Ed-Tech.
• upGrad is the official education partner for Government of India - Startup India program.
• Our program with IIIT B has been ranked #1 program in the country in the domain of Artificial Intelligence and Machine Learning.

• Writing clean, high-quality, high-performance, maintainable code.
• Develop and support software including applications, database integration, interfaces, and new functionality enhancements.
• Coordinate cross-functionally to insure project meets business objectives and compliance standards. 
• Support test and deployment of new products and features.
• Participate in code reviews.

• A highly talented developer with 6-9 years of hands-on experience in building secure and scalable web based applications using Java in backend and JS based frontend frameworks
• Strong knowledge of Java 8+, databases (SQL and NoSQL) , MySql, Mongo
• Experience working with Cassandra, Spring Boot, Apache Spark, Kafka, RabbitMQ is highly desirable.
• Working knowledge of any one or more of AngularJS/ReactJS/VueJS and CSS3, HTML5.
• Strong experience in data modelling for data storage tools in SQL; experience with noSQL is highly desirable.
• Experience building scalable solutions for 2x, 5x and 10x growth with high quality and flexibility.
• Practitioner of test driven development practices. Experience in creating and adhering to best practices for development.
• Experience working with container technologies like Docker and knowledge of CI/CD processes for automated integration and deployment. Basic knowledge of AWS preferred.
• Strong experience in Microservices (SRP) paradigm.
• Willing to learn new technologies (Golang).

• Install and configure software and hardware
• Manage network servers and technology tools
• Set up accounts and workstations
• Monitor performance and maintain systems according to requirements
• Troubleshoot issues and outages
• Ensure security through access controls, backups and firewalls
• Upgrade systems with new releases and models
• Develop expertise to train staff on new technologies
• Build an internal wiki with technical documentation, manuals and IT policies
• Maintain all local software and hardware licensing to ensure conformance.
• Support determination of local and customer needs for yearly budgeting process and request for proposal processes.

• Any B.Tech / BE graduate
• Minimum 3+ years of experience into IT system administration
• A working knowledge of IT operating systems, particularly Windows, IOS
• Hands on experience of installing IT hardware and software
• Strong communication skills

• Proven experience as a System Administrator, Network Administrator or similar role
• Experience with databases, networks (LAN, WAN) and patch management
• Experience with Firewall management
• Handling LAN / WAN networks an coordinating with ISPs
• Working with vendors for purchasing / renting laptops and desktops.
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
• Familiarity with various operating systems and platforms
• Resourcefulness and problem-solving aptitude

Chennai

• Oversee the sales process to attract new clients.
• Work with senior team members to identify and manage risks.
• Maintain fruitful relationships with clients and address their needs effectively.
• Research and identify new market opportunities.
• Prepare and deliver pitches to potential investors.
• Foster a collaborative environment within the organization