Inside Sales Lead

About Cognida.ai:

Our Purpose is to boost your competitive advantage using AI and Analytics.

We Deliver tangible business impact with data-driven insights powered by AI. Drive revenue growth, increase profitability and improve operational efficiencies.

We Are technologists with keen business acumen - Forever curious, always on the front lines of technological advancements. Applying our latest learnings, and tools to solve your everyday business challenges.

We Believe the power of AI should not be the exclusive preserve of the few. Every business, regardless of its size or sector deserves the opportunity to harness the power of AI to make better decisions and drive business value.

We See a world where our AI and Analytics solutions democratise decision intelligence for all businesses. With Cognida.ai, our motto is ‘No enterprise left behind’.

Position: Python Fullstack Architect

Location: Hyderabad

Job Summary

We’re seeking a seasoned Python Fullstack Architect with 15+ years of experience to lead solution design, mentor teams, and drive technical excellence across projects. You'll work closely with stakeholders, contribute to architecture governance, and integrate modern technologies across the stack.

Key Responsibilities

• Design and review Python-based fullstack solution architectures.
• Guide development teams on best practices, modern frameworks, and cloud-native patterns.
• Engage with clients to translate business needs into scalable technical solutions.
• Stay current with tech trends and contribute to internal innovation initiatives.

Required Skills

• Strong expertise in Python (Django/Flask/FastAPI) and frontend frameworks (React, Angular, etc.).
• Cloud experience (AWS, Azure, or GCP) and DevOps/CI-CD setup.
• Familiarity with enterprise tools: RabbitMQ, Kafka, OAuth2, PostgreSQL, MongoDB.
• Solid understanding of microservices, API design, batch/stream processing.
• Strong leadership, mentoring, and architectural problem-solving skills.

Who are we?

Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.

Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.

Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.

What will you be doing?

- Leading and managing our Customer Support team with regular 1-1s and identifying the training needs.

   -  Looking for more technical support person with troubleshooting and product bug fixing experience.

- Coaching the team to improve and striving to give our customers the best experience.

- Planning and implementing customer support strategy whilst leading by example providing first class customer support.

- Brainstorming and implementing process improvements to increase efficiency in customer service operations.

- Measure and enhance customer experience with data-led decisions and tracking KPIs.

- Coordinating with CS/Product/Engineering teams to ensure that escalated customer support issues are resolved quickly and efficiently.

- Leverage technical support skills, including writing scripts and basic bug fixes, to assist customers effectively.

What are we seeking in you?

- 5+ years of experience in Customer Support for a B2B SaaS platform company.

- You are obsessed with delivering exceptional customer experiences, creating and implementing strategies backed up with metrics.

- You understand operational processes and how to build teams and reporting structures.

- You have a rapid ability to learn & teach others.

- You have strong written and verbal communications.

- You have excellent attention to detail, alongside the ability & willingness to work quickly.

- Technical support experience, including scripting and basic bug fixes, is a must.

- If you have knowledge of XML, XSLT, SQL Javascript and/or experience in publishing domain, it would be an added advantage.

This is a work from office opportunity, and you will be working out of our office in Chennai.

What is it really like to work here?

At Kriyadocs, every Kriyator is driven by our culture at the core to

· Deliver Excellence - Deliver Delight

· Stay Curious - Stay Driven

· Dream Big - Rise Together

You could also be a Kriyator, if you are

· Fearless in taking on challenges

· Focused on learning, demonstrating new skills and working towards successful outcomes

· Fanatical in taking pride and responsibility in all your work

Why should you join us?

· Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.

· Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.

· Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.

As Customer Support Lead at Kriyadocs, you will be at the forefront of ensuring our customers receive top-notch support and technical assistance. You will manage and lead our Customer Support team, focusing on both traditional support and technical problem-solving. The candidate should be a self-starter, a good collaborator, and must have a bias for action. They should be comfortable with ambiguity and the challenges within a growing startup. If this excites you, we want to talk to you!

·       3+ yrs of experience in product development (Preferring SaaS based)

·       Must have experience in Java web-based application development

·       Hands on development experience on Java/J2EE, Springboot, Spring, Struts, Hibernate, REST Services

·       Experience on HTML, JavaScript, JQuery

·       Hands on experience on database-writing queries/procedures

·       Experience on SVN,GIT,

·       Knowledge of Server configuration

·       Knowledge of cloud preferably AWS

• Be a hands-on user interface and visual designer for our toughest design challenges.
• Develop and detail visual designs and design specifications; drawing on existing high level designs and digital brand guidelines.
• Work alongside product, marketing, UX designers, copywriters, and developers to come up with complete design solutions.
• Review UX design documentation such as wireframes to identify gaps and issues and raise these within the team.
• Own the quality of visual design execution for your design directions as well as extend the existing design styles.
• Present and defend your work to colleagues, other teams, and management.
• Contribute to the development of our Design Club to promote learning, growth, comradeship and innovative thinking across the organisation.

• 2 or more years of experience and proven track record.
• An impressive portfolio of work that showcases excellent practical design skills including layout, colour, typography, and multi channel design.
• Full project lifecycle experience from concept through to completion.
• Experience designing for complex systems across Desktop and Mobile applications.
• Expert user of Sketch, Zeplin, Creative Suite, other tools of the trade.
• Ability to multitask, prioritise projects and communicate across teams, and take feedback positively to turn it into intuitive design solutions.
• Strong understanding of Design Systems.
• Creative ideas with a problem solving mindset.

• Degree in a design-related field.
• Recognised UX / UI certifications.
• Experience working in an agile development process.
• Basic knowledge of HTML/CSS and JavaScript.
• Basic knowledge of analytics, including Google Analytics.
• Passion for sports.

• Degree in Computer Science.
• 3-10 years of experience as a full stack developer.
• Must have proficiency with fundamental front-end languages such as Java, Nodejs and React JS.
• Familiarity with database technology such as MySQL, Oracle, and MongoDB.
• Excellent verbal communication skills.
• Very Good problem-solving skills.

• Designing, coding and production support of the feature.
• Designing user interactions on web pages.
• Developing back-end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.