Customer Support Associate

Job Title: Customer Success Associate (International Process)

Location: Gurugram, Haryana

Work Mode: Work from Office

About the Role:

We are seeking passionate and customer-focused professionals to join our international support team. If you have excellent communication skills, a problem-solving mindset, and prior experience in customer service—especially within international or healthcare domains—this opportunity is for you.

As a Customer Success Associate, you will be responsible for managing and resolving customer queries efficiently while ensuring an exceptional service experience.

Key Requirements:

• Excellent English communication skills (C1 level – mandatory)
• Education: Graduates and Undergraduates both are eligible
• Minimum 1 year of experience in International Customer Support (Healthcare background preferred)
• Salary: Up to ₹35,000 CTC (₹30,517 in-hand)
• 5 Days Working with 2 rotational week-offs
• Rotational Shifts (24/7 environment)
• Two-way cab facility available (for hiring zone only)

Roles & Responsibilities:

• Handle inbound and outbound calls, chats, or emails from international customers.
• Provide prompt, accurate, and empathetic assistance for customer queries or concerns.
• Analyze customer issues and ensure first-contact resolution wherever possible.
• Escalate unresolved or complex issues to higher support tiers when necessary.
• Maintain detailed and accurate documentation of all customer interactions.
• Ensure adherence to process guidelines, SLAs, and quality parameters.
• Collaborate with internal teams to improve overall customer experience.
• Stay updated on product knowledge, policies, and procedures.
• Demonstrate a positive attitude and maintain professionalism under pressure.

Why Join Us:

• Competitive salary with performance-based growth opportunities
• Exposure to global customer experience standards
• Supportive work culture with professional development programs

About Master-O

Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.

Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.

We are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.

Role Overview

The CS Associate will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients.

You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.

Key Responsibilities

Customer Success & Key Account Management

• Own end-to-end customer success for enterprise corporate accounts, primarily in the domestic market
• Drive onboarding, adoption, engagement, and value realization of the Master-O platform
• Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
• Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
• Track success metrics such as usage, renewals, and expansions

Stakeholder & Internal Collaboration

• Work closely with Product & Design, Tech and CS teams to ensure seamless execution
• Translate client business objectives into platform use cases and success roadmaps
• Support case studies, testimonials, and references from satisfied customers

Required Skills & Experience

• 2+ years of full-time experience in Customer Success / Key Account
• Prior experience in B2B SaaS companies, handling enterprise-level clients
• Proven experience working with domestic customers and managing stakeholders across regions
• Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
• Experience in fast-paced startup environments preferred
• Excellent communication, presentation, and stakeholder management skills
• Strong business acumen with the ability to connect product value to business outcomes

What You’ll Get

• Opportunity to work with both: Pan-India and Global enterprise brands
• High ownership role with direct impact on customer outcomes and revenue growth
• Exposure to cutting-edge AI-driven learning and sales enablement technology
• Fast-paced environment with room to grow into a leadership role
• Competitive compensation aligned with experience

Job Title: Customer Success Associate

Work Mode: Work From Office

Location: Gurugram, Haryana

Key Details

Shift: Rotational (Male & Female)

Salary: Up to ₹34,000 CTC

Qualification: Graduate / Undergraduate

Experience: Minimum 6 months of BPO Voice or Chat experience (BFSI or Customer Support experience preferred)

Required Skills:

• Excellent spoken and written English communication.
• No Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI).
• Clear pronunciation and strong grammatical skills.
• For Chat Process: Typing speed of approximately 35 WPM with 95% accuracy.
• Ability to handle multiple chats efficiently.
• Strong customer handling and problem-solving abilities.

Roles and Responsibilities:

• Handle international customer queries through voice and chat channels.
• Provide accurate and complete information to customers.
• Resolve customer issues with end-to-end ownership.
• Maintain detailed records of customer interactions in CRM systems.
• Adhere to international quality, compliance, and data security standards.
• Ensure high levels of customer satisfaction and service excellence.

Job Description: Customer Success Executive

Department: Customer Success Team(CX)

Reports To: Customer Success Manager

Role Summary:

The Customer Success executive will be responsible for delivering a seamless support

experience across customer touchpoints including calls, chats, emails, callbacks, and

escalations. The role focuses on improving customer experience, resolving issues efficiently,

and ensuring customer satisfaction throughout the investment journey.

Key Responsibilities:

• Handle incoming and outgoing customer calls,chats, and email support

• Assist customers with account-related queries and partial KYC support

• Resolve customer concerns and coordinate with internal teams for timely closure

• Manage customer escalations and ensure proper follow-up until resolution

• Maintain customer interaction records in CRM systems

• Identify recurring issues and provide feedback for process improvements

• Support customer retention initiatives and improve customer satisfaction metrics

• Deliver a high-quality support experience across all customer touchpoints

Required Skills:

• Strong verbal and written communication skills

• Customer handling and problem-solving ability

• Ability to multitask across calls, chats, and emails

• Good interpersonal and relationship management skills

• Basic understanding of financial products preferred

Qualification & Experience:

• Graduate in any discipline

• 1–3 years of experience in customer support, customer success, or financial services

preferred

Job Description: Customer Success Executive

Department: Customer Success Team(CX)

Reports To: Customer Success Manager

Role Summary:

The Customer Success executive will be responsible for delivering a seamless support

experience across customer touchpoints including calls, chats, emails, callbacks, and

escalations. The role focuses on improving customer experience, resolving issues efficiently,

and ensuring customer satisfaction throughout the investment journey.

Key Responsibilities:

• Handle incoming and outgoing customer calls,chats, and email support

• Assist customers with account-related queries and partial KYC support

• Resolve customer concerns and coordinate with internal teams for timely closure

• Manage customer escalations and ensure proper follow-up until resolution

• Maintain customer interaction records in CRM systems

• Identify recurring issues and provide feedback for process improvements

• Support customer retention initiatives and improve customer satisfaction metrics

• Deliver a high-quality support experience across all customer touchpoints

Required Skills:

• Strong verbal and written communication skills

• Customer handling and problem-solving ability

• Ability to multitask across calls, chats, and emails

• Good interpersonal and relationship management skills

• Basic understanding of financial products preferred

Qualification & Experience:

• Graduate in any discipline

• 1–3 years of experience in customer support, customer success, or financial services

preferred

About the Role:

We are looking for a Customer Success Executive to manage day-to-day customer support, relationship management, and retention for our growing D2C wellness business. The ideal candidate should have strong communication skills and a genuine sense of empathy, while ensuring every customer has a smooth, satisfying experience with our brand.

Key Responsibilities:

1. Manage day-to-day customer interactions across email, chat, and calls.

2. Respond to customer queries and concerns accurately and promptly.

3. Maintain and update customer records and interaction history on our CRM.

4. Track customer satisfaction and health metrics; flag at-risk or unhappy customers proactively.

5. Handle escalations and difficult conversations with empathy and sound judgment.

6. Educate customers on product usage, ingredients, and routines to improve outcomes and encourage repeat purchases.

7. Coordinate with the operations/logistics team on order issues, returns, and delivery concerns.

8. Collect and organize customer feedback and share actionable insights with the product and marketing teams.

9. Maintain and improve FAQs, help documentation, and response templates.

10. Monitor reviews and ratings across marketplaces (Amazon, Flipkart, website, social media, etc.) and respond where required.

Other requirements:

• Experience in customer support, customer success, or a related role (Not Mandatory but is an added advantage).
• Excellent verbal and written communication skills.
• Hands-on experience with CRM or helpdesk tools.
• Working knowledge of MS Excel or Google Sheets.
• Close attention to detail and accuracy in maintaining customer records.
• Ability to work independently and manage multiple conversations.
• Experience in a D2C, e-commerce, or wellness/health company is an added advantage.
• High level of empathy and patience.
• Strong ownership and accountability.
• Organized and detail-oriented approach.
• Willingness to learn and grow in a fast-paced startup environment.

Annual CTC: ₹ 2,50,000 / year.

Work-in-office role - Near Kudlu Gate Metro Station.

Customer Experience Specialist / Sales Representative

Aliens Art Pvt. Ltd. | Mumbai

About Aliens

Aliens is India’s leading premium tattoo and lifestyle brand, redefining customer experiences through creativity, craftsmanship, and innovation. With studios across India, we are committed to delivering exceptional experiences and building customer relationships.

Role Overview

We are looking for an energetic, customer-focused Customer Experience Specialist / Sales Representative to join our team. You will be the first point of contact for prospective customers, handling calls and chats, understanding their requirements, providing personalized guidance, and converting inquiries into successful business opportunities.

Key Responsibilities

• Handle inbound and outbound calls with prospective customers.

• Respond promptly to customer queries through chat and other communication channels.

• Understand customer needs and recommend suitable services.

• Convert, follow up, and nurture leads to maximize sales opportunities.

• Build strong relationships with prospects and existing customers.

• Maintain accurate customer information and updates in the CRM.

• Follow sales processes, SOPs, and customer engagement guidelines.

• Coordinate with internal teams to ensure a seamless customer journey.

• Achieve individual and team sales targets while maintaining service quality.

Requirements

• Minimum qualification: 12th pass; graduates preferred.

• 1+ year of experience in sales, customer service, telecalling, inside sales, customer support, or business development.

• Excellent verbal and written communication skills.

• Strong persuasion, negotiation, listening, and relationship-building abilities.

• Customer-centric, empathetic, adaptable, and target-oriented approach.

• Basic CRM knowledge is an advantage.

Why Join Aliens?

Enjoy high-growth career opportunities, performance-based incentives, a creative and collaborative work environment, continuous learning and development, and the opportunity to make an impact on customer experience.

Job Opening: Banking & Loan Processes

Location: Bhandup West, Mumbai (10 minutes walking distance from Bhandup Station)

1. HDFC Loyalty Banking Process – Lead Generation

• Qualification: HSC (12th Pass) or above
• Experience: Freshers and experienced candidates can apply
• Salary: ₹14,000/month for females | ₹13,800/month for males
• Incentives: Daily performance-based incentives
• Shift: 9:30 AM – 7:00 PM
• Week Off: Rotational

2. Loan Wise Process – Sales Calling

• Qualification: HSC (12th Pass) or above
• Experience: 6 months–1 year of hardcore sales calling experience
• Salary: Up to ₹20,000/month
• Shift: General shift

Required Skills

• Good communication skills
• Customer handling and convincing skills
• Lead generation and telesales
• Ability to achieve targets
• Customer follow-up and relationship management

Freshers can apply for the HDFC Loyalty Banking process. Experienced sales callers are required for the Loan Wise process.

Interested candidates can apply now!

Location: Sector 48, Gurugram

 Working Days: Monday to Friday (5 Days)

 Working Hours: 9:00 AM – 5:00 PM

 Experience: 0–1 Year (Freshers are welcome to apply)

Role Summary

We are looking for a Junior Customer Success Executive to join our growing team. This is an excellent opportunity for fresh graduates and candidates with up to 1 year of experience who are passionate about customer interaction and eager to build a career in the SaaS industry. You will support customers with onboarding, resolve their queries, and ensure they have a great experience using our platform.

Key Responsibilities

Respond to customer queries via email, WhatsApp, phone calls, and support tickets.

Assist customers with product onboarding and provide basic product demonstrations.

Coordinate with internal teams to resolve customer issues.

Follow up with customers to ensure timely issue resolution and satisfaction.

Collect customer feedback and share insights to improve the customer experience.

Maintain accurate records of customer interactions in CRM or support tools.

Requirements

Bachelor's degree in any discipline.

0–1 year of experience in Customer Support, Customer Success, Sales, or a customer-facing role.

Freshers are welcome to apply.

Internship experience in Customer Support, Customer Success, Sales, or a customer-facing role will be an added advantage.

Good verbal and written communication skills in English.

Comfortable communicating with customers via calls, email, WhatsApp, and chat.

Basic knowledge of MS Office or Google Workspace.

Positive attitude, willingness to learn, and strong problem-solving skills.

What We Offer

Training and mentorship from experienced professionals.

Opportunity to work in a fast-growing SaaS startup.

Performance-based incentives.

Career growth opportunities.

A collaborative and supportive work environment.

Job Responsibilities:

Handling all fresh inquiries by making outbound phone calls, answering basic queries, and scheduling their appointments with the Counsellors of K11.

These would be all the leads who have already inquired about the courses at K11 through various media.

The calls would NOT be cold calls to random data. Follow up calls to all these inquiries as required.

Update the details on CRM and other systems used by the company Submit daily activity report to immediate superior.

Desired Profile:

Excellent communication and coordination skills, counseling skills required.

Should be target-oriented, focused, proactive, and a keen learner (one who reads or is constantly learning and upgrading his or her knowledge base)

Preferred Qualifications:

Experience: 1 -4 years (Preferred a call center experience) Education: Graduate