Customer Support Associate

Innovacx is a global enterprise innovation company with far-reaching customer success stories across On-premise and Cloud solutions with experience in many industries, including retail, consumer goods, manufacturing, insurance, Pharma, hospitality, financial services, airlines, hi-tech, and professional services. We put our customers' success at the center of everything we do. Serving customers across Europe, Asia, Middle East, the Americas, and Australia, with our unparalleled Product Development, Engineering and industry Solution Experience, we focus on constantly adding value to our customers through innovations.

Innovacx brings a unique combination of Domain, Product, and Technology expertise and an A+ team that has a passion for innovation, to ensure optimal business success out of our client's IT investment portfolio of CX products – Cloud, On-Premise, and Combination.

Visit us at www.innovacx.com

Job Details Role : Specialist - Enterprise Innovations

Responsibilities

• Work with clients across the globe to implement Cloud-based Enterprise Software Applications on Oracle Technologies.

• Implement Industry Best Practices using Oracle enterprise cloud applications namely CRM, ERP, HCM, etc.

• Enhance Oracle enterprise cloud applications using Oracle standard cloud technologies to meet the customer business requirements.

• Integrate and extend different enterprise applications to enable business processes by leveraging Oracle Platform as Service Cloud namely Oracle Integration Cloud, Oracle Visual Builder Cloud, Oracle Process Cloud, and several open technology tools.

• Design and build Mobile Apps & Web portals to deliver a superior customer experience.

An Ideal Candidate:

• 2024, 2025 Graduate from B.Tech/M.Tech(CSE/IT) OR MCA with strong coding Skills

• Min. of 7 CGPA or equivalent

• No backlogs

• Strong Coding, Problem-solving, and Analytical skills in any programming language (ReactJs, HTML/CSS ,JavaScript,C, C++,Java, SQL, or any other programming language)

• Excellent communication and interpersonal skills

• Self-motivated and hungry to learn

• Preparing product information and research reports for critical care segment products
• Providing clinical research data, trial information, latest medical trend to team and customers.
• Preparing presentations, MIS, product information brochures, and any other related responsibilities
• Meeting super specialty doctors and providing product information, studies, engaging and discussion on segment related trends and advancements.
• Engaging with business team and planning development activities
• Active engagement with management for expansion of business activities and providing inputs for company development.
• Any other responsibilities required on ongoing growth of the company.

Requirements:

• Proven experience in product management within the pharmaceutical industry.
• Loves to travel and meet customers.
• Strong analytical and research skills.
• Excellent presentation and communication abilities.
• Ability to engage with super specialty doctors and the business team effectively.
• Strategic mindset for contributing to the company's growth.

Roles and Responsibilities:-

1. Developing, generating, and growing new digital marketing business

2. Creating innovative online marketing sales plans

3. Exhibiting expertise in digital marketing solutions

4. Selling services like SEO, SEM, PPC, social media, online reputation management, etc. (for the US and Canada locations)

5. Maintaining accurate and up-to-date pipeline and forecasts

Desired Candidate Profile:-

1. The position demands an entrepreneurial-minded individual with high energy and a strong motivation to sell (we like increasing numbers)

2. A strong candidate will have excellent sales and closing skills

3. Strong organizational skills and ability to handle multiple tasks and priorities

4. Demonstrated time management skills

5. Knowledge of digital marketing/SEO services will be a plus

6. Excellent communication skills

Why should you join us:

· Fixed working timings- 5 days working

· Attractive Incentives

· Young & Vibrant work culture

Job Location: Block A-128, Sector-63, Noida

Salary Package: Depends on skills

Working Days: Monday to Friday

Shift: Night Shift

About Graygraph Technologies:

Graygraph Technologies LLC is an IT services provider company that has skills and expertise to facilitate complex business solutions. We offer services like staffing solutions, software development, web development, Content Management Solutions, and Creative Design from the very beginning until the end. Our overall process includes concept, design, development, incorporation, and implementation. We have a squad of experts, who are working on modern technologies and tools with vast experience to carry out web-based projects.

To know more, please visit our Websites:

www.Graygraph.com

www.DigitalGuider.com

Regards,

Yashika Thakur

HR Recruiter

at Graygraph Technologies

• Recognizes and seizes opportunities to contribute to agency new business
• Build product GTM narrative, and clearly explain products, value proposition, commercial and engagement model
• Organize Product trainings and roadshows across agencies
• Accountable for maintaining a positive relationship with Media agency, and providing clear lanes of communication and support
• Responsible for development of direct reports
• Establish regular check-ins with key stakeholders
• Understand who and when to pull in Tech Product team to support client-direct conversations, and more specific requests
• Manage & prioritize incoming requests from agencies
• Partner with business stakeholders to define product application & usage goals and working to ensure solutions are properly integrated, applied, and activated
• Provide feedback to product team share client & agency specific feedback, areas for improvement, opportunities, etc.
• Display strong consulting and collaboration skills
• Exhibits enthusiasm for clients’ business and industry. Maintains leading edge of knowledge of clients’ business and industry

• 10+ years of experience, ideally in a digital or media agency or consultancy
• Strong knowledge of leading data and technology tools
• Excellent written and verbal communication skills, including demonstrated ability to create and deliver professional presentations and customer deliverables requiring little review/input from others.
• Strong attention to detail, excellent organization skills, and ability to manage multiple projects
• Demonstrable track record of success in operations and client engagement in a cross-functional environment, including product, tech, or media.
• Has deep knowledge and experience with paid media agencies

Not just a delivery company…

RaRa Delivery is revolutionising instant delivery for e-commerce in Indonesia through data driven logistics.

RaRa Delivery is making instant and same-day deliveries scalable and cost-effective by leveraging a differentiated operating model and real-time optimisation technology. RaRa makes it possible for anyone, anywhere to get same day delivery in Indonesia. While others are focusing on ‘one-to-one’ deliveries, the company has developed proprietary, real-time batching tech to do ‘many-to-many’ deliveries within a few hours.. RaRa is already in partnership with some of the top eCommerce players in Indonesia like Blibli, Sayurbox, Kopi Kenangan and many more.

We are a distributed team with the company headquartered in Singapore 🇸🇬 , core operations in Indonesia 🇮🇩 and technology team based out of India 🇮🇳

Future of eCommerce Logistics.

• Data driven logistics company that is bringing in same day delivery revolution in Indonesia 🇮🇩
• Revolutionising delivery as an experience
• Empowering D2C Sellers with logistics as the core technology

A section describing benefits and life at your company is a great way to attract talent.
About the Role

1. Architect, build, and maintain excellent React Native applications with clean code.
2. Implement pixel-perfect UI's that match designs.
3. Implement clean, modern, smooth animations and transitions that provide an excellent user experience.
4. Integrate third-party APIs.
   1. Work as part of a small team to build applications.
5. Write unit and integration tests.
6. Release applications to IOS and Google Play stores.
7. Work with native modules when required.
8. Work as part of a small team, which will include other React Native developers, a project manager, QA professional, and designer.
9. Complete two-week sprints and participate in sprint retrospectives and daily standups.
10. Assist with building estimates.
11. Interface with clients via Slack, Zoom, and email.
12. Track your time throughout the day using Toggle.
13. Work with modern tools including Jira, Slack, GitHub, Google Docs, etc.
14. Be part of a community of React Native developers who share knowledge and help each other as problems arise

Experience: 4+ yrs
Salary: Not Disclosed
Location: Hyderabad

Responsibilities:

• Analyze, design and support implementation of business specific Pega solutions and/or framework
• Responsible for implementing technical solutions on Pega 8.x
• Ability to create reusable components that can be leveraged across the enterprise for providing top-notch user experience
• Ability to translate complex business requirement into functional technical requirements using Pega Systems Smart BPM methodology and DCO tools
• Good hands on implementing PEGA integration services using REST, SOAP, Email etc. Good understanding of PEGA case management features
• Design and implement product features in collaboration with business and IT stakeholders
• Design reusable components, frameworks and libraries
• Ability to interact with business analysts and business team members to refine requirements, Use Cases
• Perform all phases of software engineering including requirements analysis, application design, code development and testing
• Work very closely with architecture groups and drive solutions
• Participate in an Agile / Scrum methodology to deliver high-quality software releases
• Design and develop innovative solutions to meet the needs of the business
• Review code and provide feedback relative to best practices and improving performance
• Troubleshoot production support issues post-deployment and come up with solutions as required
• Mentor and guide other software/Pega engineers within the team
• Experience with troubleshooting Production log files and performance issues
• Responsible for unit testing more complex individual and team deliverables based on established test plans
• Responsible for ensuring an efficient integration of programming deliverables timely builds and overall code quality
• Contributes to the delivery of new applications and to the maintenance and enhancement of existing applications with shared responsibility for the technical issues

Experience and Qualifications:

• Bachelor’s Degree in computer science, or Information Systems or Engineering is required, else in lieu, a demonstrated equivalence in work experience is mandatory.
• Pega Systems Certified Senior System Architect (CSSA)
• 5+ Years of Experience on Pega PRPC (8.x/7.x versions) and Frame worked Case Management
• In-Depth knowledge of Pega Upgrades, Integration, Performance Management and all Pega relevant Tools
• Ability to negotiate and allocate resources appropriately for development and implementation
• Excellent written, communication and presentation skills

Role : Frontend Developer

Department : Technology Team

Experience : 2 - 3 Years of working experience in Frontend 

Proficiency using modern web development technologies and techniques, including

(HTML5, JavaScript) 

Location : South Delhi; 5 Day Working

Qualification : Bachelor’s degree in Computer Science or related field

Major Skills : JavaScript and ES6; HTML5/CSS3, Minimum 1 year flutter experience, etc

Requirements :

• Experience with Node.js as a backend framework and MongoDb or dynamodb (NoSQL)
• Experience with AWS and bitbucket
• Knowledge of integrating HTML with JAVA

Responsibilities :-

• Experience working with front-end web development and have worked on frameworks

like react js, angular js and / or Flutter

• Architect and develop a scalable and maintainable website/app
• Proven experience in troubleshooting, investigated and solved UI performance issues
• Architect solutions, establish best practices and introduce/implement new technologies.

• Knowledge of industry standard software best practices, development lifecycle processes and Agile and SCRUM methodologies

Preferred Qualities :-

• Ability to meet deadlines
• Assertive and go getter attitude
• Strong team player
• Analytical mind
• Relationship building
• Strong data understandings
• Strong problem-solving skills