Customer Support Associate

EaseMyTrip, founded in 2008, is one of India’s leading travel platforms, serving both B2B2C and B2C markets, with a focus on delivering seamless travel experiences.

About the Role:

We're looking for a proactive Marketing Executive to support event planning, brand promotions, and college partnerships. The role involves fieldwork, coordination, and strategic marketing activities.

Key Responsibilities:

• Plan & execute BTL/offline events, product launches, and activations

• Liaise with vendors, venues, and internal teams

• Build and manage college sponsorships & partnerships

• Track marketing performance and competitor activities

Requirements:

• Bachelor’s degree in Marketing or related field

• Strong communication & analytical skills

• Field-ready with own vehicle & valid driver’s license

• Flexible for rotational shifts/week offs

About the Role:

We are seeking an experienced Tech Lead with 8+ years of hands-on experience in backend development using Java. The ideal candidate will have strong leadership capabilities, the ability to mentor a team, and a solid technical foundation to deliver scalable and maintainable backend systems. Prior experience in the healthcare domain is a plus.

Key Responsibilities:

• Lead a team of backend developers to deliver product and project-based solutions.
• Oversee the development and implementation of backend services and APIs.
• Collaborate with cross-functional teams including frontend, QA, DevOps, and Product.
• Perform code reviews and enforce best practices in coding and design.
• Ensure performance, quality, and responsiveness of backend applications.
• Participate in sprint planning, estimations, and retrospectives.
• Troubleshoot, analyze, and optimize application performance.

Required Skills:

• 8+ years of backend development experience in Java.
• Proven experience as a Tech Lead managing development teams.
• Strong understanding of REST APIs, microservices, and software design patterns.
• Familiarity with SQL and NoSQL databases.
• Good knowledge of Agile/Scrum methodologies.

Preferred Skills:

• Experience in the healthcare domain.
• Exposure to frontend frameworks like Angular or React.
• Understanding of cloud platforms such as Azure/AWS/GCP.
• CI/CD and DevOps practices.

What We Offer:

• Collaborative and value-driven culture.
• Projects with real-world impact in critical domains.
• Flexibility and autonomy in work.
• Continuous learning and growth opportunities.

Worksoft Certify

ROLE – Worksoft Certify Tester

Experience: 4 -13 years

Location – Blore/Chennai/Hyderabad

• Experience on SAP SD / MM functional testing experience
• Hands on experience in integrating Worksoft Certify with other applications like SolMan, HP ALM, selenium by using API's
• Requirement Analysis: Understand business requirements and translate them into test cases and scenarios for SAP modules.
• Test Planning: Develop test plans and strategies for SAP testing, considering both manual and automated testing approaches.
• Tool Configuration and Setup: Configure Worksoft automation tools to suit the specific requirements of SAP testing.
• Exposure in cloud applications
• Experience Design & implement automation framework
• Customize automation best practices experience
• Good communication, documentation & presentations skills.
• Experience in implementing Devops tools added advantage
• Experience & automation exposure in S4 journey is the plus
• Experience in building Test management & reporting Dashboard

Skill:

SAP Automation with Worksoft Certify

Mandatory

Web Automation with Worksoft Certify

Non-Mandatory

Execution manager or CTM

Mandatory

SAP Functional Knowledge on SD, MM & FICO

Mandatory

Excel Automation

Non-Mandatory

Immediate Joiners Preferred. Notice Period - Immediate to 30 Days

Interested candidates are requested to email their resumes with the subject line "Application for [Job Title]".

Only applications received via email will be reviewed. Applications through other channels will not be considered.

Overview

Adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job Description

We are seeking a Senior/Architect ServiceNow Developer to join our team. In this role, you will take ownership of ServiceNow development projects, leading the technical implementation of solutions. You will customize ServiceNow applications to meet specific client requirements, ensuring optimal functionality and user experience. 

Responsibilities:

• Independent, technically demanding (further) development of ServiceNow-solutions: Take ownership of ServiceNow development projects, leading the technical implementation of solutions.
• Configuration and customization of ServiceNow applications: Customize ServiceNow applications to meet specific client requirements, ensuring optimal functionality and user experience.
• Development of components for system integration: Create and implement integrations like SSO, LDAP, REST API, SOAP, etc., to ensure seamless data flow.
• Collaborate with business consultants: Work closely with business consultants to understand client needs and translate them into technical solutions, with a focus on ServiceNow (modules ITSM, ITOM, CSM, FSM, IRM, SecOps, Custom plus industry products).
• Configuration of ServiceNow components: Configure Workflows, Business Rules, UI Policies, UI Actions, and Client/Server Scripts to optimize ServiceNow functionality.
• Configuration of Service Portal: Customize and configure Service Portals to provide intuitive user interfaces.
• Create reports, dashboards, and NOW-Performance Analytics widgets.
• Technical documentation: Prepare and maintain detailed technical documentation for developed solutions and configurations.
• Support Competence Center development: Actively support the establishment and growth of the Competence Center in the company.
• Knowledge transfer: Provide mentorship and knowledge transfer to ServiceNow developers, ensuring the team's continuous improvement.

Requirements:

• Several years of experience in the development environment with a focus on ServiceNow.
• Very good knowledge of solution and interface concepts, as well as industry standards such as Ajax, CSS, REST API, Angular, Web Services, SOAP, and XML.
• Excellent programming/scripting skills, ideally in JavaScript.
• Experience in +2 of ServiceNow applications "Customer Service Management", "Field Service Management", "Security Operations", "Integrated Risk Management / Governance, Risk and Compliance", "Financial Services Operations" and/or "IT Service Management", plus custom apps.
• ServiceNow certifications: "ServiceNow Certified System Administrator" (NOW-CSA) and “ServiceNow Certified Application Developer” (NOW-CAD).
• Strong communication skills with very good English language skills (German skills are a plus).
• A degree in computer science or comparable training is required.

Skills & Requirements

ServiceNow development, Ajax, CSS, REST API, Angular, Web Services, SOAP, XML, JavaScript, Customer Service Management, Field Service Management, Security Operations, Integrated Risk Management, Governance Risk and Compliance, Financial Services Operations, IT Service Management, ServiceNow custom applications, ServiceNow Certified System Administrator (NOW-CSA), ServiceNow Certified Application Developer (NOW-CAD).

• Responsible for providing technical leadership, design and development of complex pieces of the service oriented architecture based platform.
• Modelling Database Design for large scale applications.
• Develop for performance engineering.
• Design for the right use of micro services, containerization and observability.

• Drive technology and product innovation through rapid prototyping and iterative development.
• Create reference implementation for our integrations and for backward compatibility.
• Not interested in managerial responsibilities

Requirements, Desired Skills and Experience

• Tech Stack based on Ruby-on-Rails, Python-Django or Node.js frameworks.

• Engineering degree 

   Opportunities for the right candidate

• Build and develop SaaS and PaaS products from scratch
• Build the best-in-class UX based products
• State of Art technologies (Latest trends in the industry)
• Work with a well-knit team, almost like one’s family
• Startup culture and advantages of working in a co-working space
• Performance based career progress and high visibility with management and founders

• 0-2 years exp in Product Support Role.
• Need to Understand the product and features, to demonstrate them to the end users.
• Sound knowledge of Java and SQL
• Need to Analyze and Resolve the Product specific queries, MySQL.
• Consistently Deliver customer requirements.
• Engage with the Development team and manage the progress of cases.
• Should be able to cope with a high-pressure work environment.
• The working model will be 24X7.

Must require

• Good Communication both verbal and written
• Analytical skills
• Team player

• 2+ years of work experience in consumer-facing high traffic (millions of concurrent users) mobile applications with a desire to work in growing fast-paced startups.
• Worked on applications from scratch. Well-versed with building apps for various screen densities and sizes.
• Up to date on upcoming trends in android and its ecosystem with respect to design, architecture, etc.
• Experience in optimizing all important parameters like network utilization, application size, and battery.
• Experience with kotlin, coroutines, dagger, retrofit, Rx-android, and android architecture components, etc.
• Should have used mock frameworks, modular code design, and popular design patterns.

• Good grasp of algorithms, design patterns, memory management, and multithreaded programming.
• Experience with SAAS platforms for mobile development like Analytics, Push Notifications, Cloud Storage, Ad Networks, etc.
• Hands-on experience with Android's debugging, unit-testing, memory, and performance optimization tools.
• Experienced in databases like SQLite, ROOM DB.
• Experience in using Device hardware integrations like GPS, Camera, etc.
• Experience with performance and memory tuning with tools.
• Knowledge of engineering practices like CI-CD.
• Strong communication and team collaboration skills.
• Experience in iterative development methodologies like Agile.

• Expertise in building web applications and APIs.
• Strong knowledge in PHP core and web framework Laravel
• Basic understanding of front-end technologies such as HTML, CSS, Javascript, Bootstrap, AJAX.
• Familiar with MYSQL query language
• Knowledge of frontend backend integration
• Knowledge in Linux based OS like Ubuntu is an added advantage
• writing well designed, testable, efficient code
• Excellent Communication Skills
• Willingness to own a responsibility
• Ability to work in a team as well as an individual
• Ability to work under pressure and maintain deadlines
• Good to have worked on end to end in projects