Customer Support Associate

Job Title: Project Coordinator

Job Type: Full-Time

Location: Indore

Summary/Objective:

The primary objective of hiring a Project Coordinator is to efficiently manage customer data, oversee project development, and ensure the successful deployment of websites. This role involves close collaboration with various teams, handling customer feedback, and maintaining high-quality website deliverables.

Responsibilities/Duties:

1. Customer Data and Project Management

• Effectively manage customer data and related information.
• Ensure accurate documentation and organization of workflow details.
• Collaborate with the Design team to create mockups and visuals.
• Communicate design concepts and seek customer approval via email.

2. Development and Progress Tracking

• Coordinate with the Development team to ensure smooth task flow.
• Monitor project progress to ensure adherence to timelines.
• Verify websites to ensure they meet customer requirements.

3. Testing and Quality Assurance

• Work closely with the Testing Department to assess task status and identify bugs.
• Collaborate with team members to resolve identified issues.
• Conduct rigorous testing to ensure high-quality website deliverables.

4. Customer Engagement and Feedback

• Deliver beta versions of websites to customers for review and feedback.
• Collaborate with the team to implement customer-suggested changes.
• Serve as the primary point of contact for customer feedback and concerns.
• Communicate with customers via email regarding changes and updates.

5. Website Deployment and Live Process

• Manage the transition from beta to live website based on customer approvals.
• Oversee the live website deployment process for a seamless transition.
• Implement post-approval customer changes to ensure a polished final product.

6. Product Management

• Manage and upload customer and vendor product information.
• Collaborate with the team to ensure accurate product representation on the website.
• Update and maintain product details to provide current information to customers.

7. Website Maintenance and Continuous Improvement

• Facilitate day-to-day website changes and improvements to enhance user experience.
• Proactively identify opportunities for website optimization and suggest improvements.

Qualifications/Requirements:

Education:

• Graduate/Post Graduate.
• IT background preferred.

Experience:

• 2 to 3 years of experience as a Project Coordinator.
• Experience in the IT sector is mandatory.

Skills:

• Strong communication skills to articulate ideas and project requirements clearly.
• Foster open and transparent communication within the project team.
• Ability to prioritize tasks and manage time efficiently.
• Capable of handling multiple tasks simultaneously without compromising quality.
• Proactive in identifying potential issues and addressing them promptly.
• Flexibility to navigate unforeseen challenges.
• Ensure accuracy in project documentation and data management.

Preferred:

Candidates from Indore are highly preferred.

The Role

As a DevOps Engineer at Blitzy's Pune headquarters, you'll build and operate the infrastructure that powers our AI agents and the applications they produce. You'll work at the intersection of cloud infrastructure, developer tooling, and AI-native systems — designing the pipelines, clusters, and automation that allow Blitzy to ship production-ready software at machine speed. This is a hands-on, high-ownership role for an engineer who moves fast, automates everything, and cares deeply about developer experience and system reliability.

What Success Looks Like

• Kubernetes clusters are running reliably at scale, with clear deployment standards, Helm-managed releases, and minimal manual intervention required from engineering teams.
• CI/CD pipelines are fast, consistent, and trusted — developers ship confidently knowing the automation handles the rest.
• Observability is comprehensive: alerts are actionable, dashboards are meaningful, and incidents are resolved faster because the right data is always available.
• Infrastructure provisioning is fully automated — no snowflake environments, no manual setup, everything reproducible through code.
• AI agent orchestration infrastructure is stable and scalable, directly enabling Blitzy's core product to deliver for enterprise customers.
• Engineering teams notice the difference — developer productivity is measurably higher and infrastructure is no longer a bottleneck to shipping.

Areas of Ownership

• Build and manage Kubernetes clusters supporting AI agent workloads and application deployment at scale.
• Design, implement, and maintain CI/CD pipelines for application and AI service delivery — ensuring speed, reliability, and repeatability.
• Automate infrastructure provisioning and dynamic scaling using Python scripts and Terraform IaC.
• Deploy and manage applications using Helm charts; own packaging standards and release automation.
• Build and maintain comprehensive observability stacks — alerting, distributed tracing, metrics, and logging (e.g., Prometheus, Grafana, Datadog, OpenTelemetry).
• Monitor and maintain production services and APIs; own incident response and drive blameless postmortems.
• Build dedicated infrastructure for AI agent orchestration and management, enabling Blitzy's core autonomous development capabilities.
• Collaborate with engineering teams on deployment strategies and continuously improve developer experience through tooling and automation.

Required Experience

• 5–8 years of DevOps, infrastructure, or platform engineering experience.
• Python proficiency for scripting, automation, and infrastructure tooling.
• Deep Kubernetes expertise — cluster management, workload deployment, scaling, and troubleshooting.
• Hands-on Helm experience for application packaging and release management.
• Proven ability to design and implement CI/CD pipelines across complex, multi-service environments.
• Practical experience with at least one major cloud platform (AWS, GCP, or Azure).
• Terraform proficiency for infrastructure-as-code provisioning and state management.
• Strong Linux administration and containerization fundamentals (Docker, OCI).

What Makes You Stand Out

• CKA (Certified Kubernetes Administrator) certification.
• Familiarity with MLOps tooling such as MLflow, Kubeflow, or similar platforms for AI/ML workload management.
• Experience with microservices architecture and distributed systems design.
• Knowledge of API gateways and service mesh technologies (Istio, Linkerd, or equivalent).
• Prior experience in a high-growth AI or software startup where you moved fast and owned broadly.
• Track record of meaningfully improving developer productivity through platform and tooling investments.

What Makes This Role Different

Most DevOps roles have you maintaining existing systems. At Blitzy, you're building the infrastructure layer for a platform that autonomously writes enterprise software — a genuinely new category of product. You'll work on AI agent orchestration, Kubernetes at scale, and developer tooling that is directly responsible for how fast Blitzy delivers value to Fortune 500 customers. As an early member of the Pune engineering team, you'll have outsized influence over our infrastructure culture and technical direction. High performers are eligible for company equity — giving you real ownership in what you build.

Type, Location

Mumbai, Maharashtra, India

Desired Experience

4+ years

Roles and Responsibilities :

Skills required :

• Strong knowledge of javascript programming, ReactJS, HTML5, CSS3, SASS, ES6 Strong knowledge of modern responsive design techniques
• Strong knowledge of stateless microservices (node/java/etc..), HTTPS/REST, JSON, Webpack/Grunt/Gulp
• Very good understanding and implementation experience of web application UI using OpenID Connect login/authentication
• Version Control – Git, CI/CD of UI projects(e.g. CircleCI, Travis CI, Jenkins), configuration and deployment of static UI assets

Must have skills :

• Must have at least 4 years of industry experience in white labeled Front End web application design & development
• Experience in Test Driven Development, Front End testing and performance optimization (e.g. Jest, unit testing, end-to-end testing)

• Minimum 2 years of experience as a UI/UX Designer.
• A solid understanding of the crypto landscape and web3 technology.
• Strong leadership skills and ability to collaborate with other teams.
• Professionalism and ability to deliver exceptional work within tight deadlines.
• Proficiency in composition, color theory, imagery, typography, and design principles for web and mobile platforms.
• Advanced skills in tools like FIGMA, Adobe Photoshop, Figjam, and JIRA.
• Leading customers throughout projects and drove innovative ideas for user experience, particularly for web3 crypto markets.

Job description

The ideal candidate must have extensive development experience of microservices using Java Spring Boot. In addition, they should know the installation, configuration, platform operations, and troubleshooting of API products. Besides, they should also have experience in API design, BaaS, Advanced proxies, Analytics, Developer Portal, and creating RESTful API patterns.

Responsibility

Develop and design RESTful microservices and APIs

Be involved in the development life cycle and would be doing definition and feasibility analysis

Apply latest software design techniques and contribute to the technical design of new solutions

Troubleshoot issues and solve problems where needed

Write object-oriented and maintainable code

Deliver quality results on time with minimal supervision

Work with multiple stakeholders involved in the project

Deliver APIs with standard documentation as per Open API standards

Skillset

Bachelor’s/Master’s degree in computer science, information technology, or engineering

At least 3-5+ years of experience in developing APIs and microservices using Spring Boot

Expertise in Java

Hands-on Experience in OOPS concepts, Spring Boot, Spring 3.x, Spring Dependency Injection (IOC, MVC, JDBC, JMS, etc.), and hibernate or any other ORMs

Hands-on experience in web services-RESTful

Knowledge of Restful API design patterns

Working knowledge in Databases (SQL Server, Oracle) and SQL

Hands-on experience in NGINX (Webserver and Reverse proxy)

Hands-on experience in setting up MTLS between microservices

Hands-on experience in docker implementation

Hands-on experience in consuming SOAP services from microservices

Hands-on experience in application servers like Tomcat and WebLogic

Hands-on experience in any of Java IDE (Eclipse, IntelliJ)

Hands-on experience in dependency and build management tools preferably Maven

Familiarity with code versioning tools, like Git, SVN, and Mercurial

Familiarity with APIGEE API gateway

Familiarity with Node.js

Onsite - Bahrain

• Must be from good companies and have been working on high Scale of Traffic.
• Proficiency in engineering practices and writing high quality code, with expertise Go Langauge
• Experience building microservices.
• Strong knowledge of data structures, algorithms, and designing for performance
• Good knowledge of cloud technologies like AWS/Google Cloud/Azure Proficient with RDBMS