Job Title: Customer Success Associate
Location: Pune
Work Mode: Work from Office
Experience Required:
Prior experience in Customer Support (Voice Process) in B2B, Sales, or Motor Insurance or freshers
Key Responsibilities:
Handle outbound calls efficiently.
Provide exceptional customer service and sales advisory.
Address customer queries and objections effectively.
Assist customers in understanding products and services.
Required Skills:
Excellent English communication skills (spoken & written).
Strong objection-handling and persuasion skills.
Qualification:
Any Graduation (Mandatory)
Interview Rounds:
HR Round
Versant Round
Operations Round
Client Round
Working Days & Shifts:
6 days a week (Rotational Week Off)
Rotational shifts
Shubham Vishwakarma
Full Stack Developer - Averlon
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Location: Navi Mumbai
SALARY: 3-8 LPA
Buildesk is seeking a highly motivated and customer-centric Customer Success Manager to cultivate strong client relationships, drive revenue growth, and ensure exceptional customer satisfaction. The ideal candidate will be adept at understanding client needs, proficient in CRM and ERP systems, and possess a proven ability to foster customer retention and expansion.
Responsibilities:
- Client Relationship Management:Develop and maintain robust, trust-based relationships with Buildesk clients.
- Proactively understand client objectives and challenges to ensure alignment with Buildesk solutions.
- Software Proficiency & Training:Achieve mastery of CRM and ERP workflows to guide clients effectively.
- Provide comprehensive training to clients on Buildesk products and best practices.
- Revenue Growth & Account Management:Drive revenue through proactive outreach, including cold calling and consistent follow-up.
- Identify and pursue opportunities for upselling and cross-selling within existing accounts.
- Market & Product Insight:Conduct market research to understand client-specific CRM application needs.
- Articulate the value proposition of Buildesk products and recommend optimal solutions.
- Issue Resolution & Support:Efficiently address and resolve client inquiries, escalating complex issues as necessary.
- Serve as the primary point of contact for post-sales support, ensuring seamless onboarding and ongoing engagement.
- Proactive Engagement & Retention:Conduct regular client check-ins and provide proactive guidance to maximize product adoption.
- Implement and track engagement strategies to achieve target customer retention (80%) and renewal (70%) rates.
- Customer Health & Churn Mitigation:Monitor key customer health metrics within the CRM to identify and mitigate potential churn risks.
- Outbound Communication:Execute outbound calling and follow-up strategies to nurture leads and client relationships.
Requirements
- Proven experience in a Customer Success, Account Management, or related role, preferably within a software or technology company.
- Demonstrated ability to deliver effective product training and support software business models.
- Exceptional communication, interpersonal, and presentation skills, with the ability to serve as a liaison between clients and internal teams.
- A verifiable track record of increasing customer satisfaction, retention, and revenue through proactive engagement.
- Strong analytical and problem-solving skills, with the ability to address client issues promptly and effectively.
- Experience in monitoring customer health metrics and implementing strategies to minimize churn.
- Proficiency in CRM and ERP systems.
.NET
C#• Job Location:- DoIT, Yojna Bhawan, C scheme, Jaipur
• Education:- B.E./ B. Tech./ M.E./ M. Tech/ MCA
• Desired Skills:- Development experience in C#, http://asp.net/">ASP.NET MVC, SQL Server with Min 3 years exp
• Experience:- 03yrs to 04yrs
• 5 Days working
Roles & Responsibility:-
• Producing clean, efficient code based on specifications.
• Fixing and improving existing software.
• Integrate software components and third-party programs.
• Verify and deploy programs and systems.
• Troubleshoot, debug and upgrade existing software.
• Gather and evaluate user feedback.
• Recommend and execute improvements.
• Create technical documentation for reference and reporting
Job Requirement:-
• Must have good experience on Asp.Net, MCV, C#, Java script, Jquery etc.
• Experience with software design and development in a test-driven environment.
• Knowledge of coding languages (e.g. C#,VB, JavaScript) and frameworks/systems (e.g. AngularJS, Git).
• Experience with databases and Object-Relational Mapping (ORM).
• Ability to learn new languages and technologies.
• Excellent communication skills.
Python
Django
FlaskThe Back-end Developer primarily participates in designing and implementing new services as well as participates in customer delivery. It will be possible to influence your work profile based on your interests.
While not mandatory, a generic understanding of user interfaces and being able to position oneself as an end-user is highly desirable. We appreciate also prior knowledge of the Image Processing domain.
We are looking for well-rounded people who care about their craft and understand software development. While we value a formal degree in computer science we do not require one - a candidate with a strong background, open mind and ability to learn would be an ideal addition to our team.
That being said, here is what we think the ideal team member would be:
Responsibilities:
- Develop and Integrate Django backend and API's with frontend framework.
- Working closely with UX and Front-end Developers
- Participating in architectural, design and product development
- Designing and creating RESTful APIs for internal and partner consumption
- Working in an agile environment with an excellent team of engineers.
- Experienced with the Django REST framework
- Good experience of Python coding skills
- Hands on experience on designing and structuring of database most likely ORM (i.e MongoDB)
- Knowledge of how to build and use with RESTful APIs
- Strong knowledge of version control (i.e. git, etc.)
- Experience deploying Python applications into production.
- Working experience on Apache services.
- Knowledge of cloud services is a plus.
Qualification: Engineering from CSE/IT
Headquartered in Bangalore, our client was co-founded by a team of four young veteran entrepreneurs who were all specially mentioned by ‘Forbes 30 under 30’. They focus on their online programs conducted by young professionals and educators who have made a mark in their fields as published authors, young entrepreneurs, investors etc. They have been funded by tier 1 investors and have recently raised $3M in funding.
What you will do:
- Serving as a go-between the candidates and hiring managers
- Coordinating the hiring process end-to-end
- Building and reporting on quarterly and annual hiring plans
- Creating and publishing job ads in various portals
- Networking with potential hires through professional groups on social media and during events
- Collaborating with hiring managers to set qualification criteria for future employees
- Screening resumes and job applications
- Conducting initial phone screens to create shortlists of qualified candidates
- Interviewing candidates in person for a wide range of roles (junior,senior, and executive)
- Tracking hiring metrics including time-to-hire, time-to-fill, and source of hire
- Designing, distributing and measuring the results of candidate experience surveys
- Training and advising hiring managers on interviewing techniques and assessment methods
- Hosting and participating in job fairs
- Following up with candidates throughout the hiring process
- Maintaining a database of potential candidates for future job
What you need to have:
- Excellent communication skills
- Compliance knowledge
- Time management skills
- Organizing & Relationship building skills
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
Javascript- Strong core Java skills
- Experience of web development with spring MVC or 3+ years with Spring Boot micro services
- Excellent knowledge of Spring Framework (3 and above) and a clear understanding of dependency injection
- Good understanding of Hibernate/JPA and Object-relational mapping, including performance considerations
- Experience with build tools such as Maven, gradle
- Continuous Integration- Jenkins/Gitlab Cli
- Experience developing REST based web services
- Experience integrating systems using a wide variety of protocols like REST, SOAP, JSON and a number of others
- Proven ability to understand and troubleshoot large systems, drilling down to code level to identify the root cause of issues
- Source Code Management- Git, BitBucket, Subversion
- Experience with agile tools and methodologies (eg Scrum, Confluence, JIRA)
- Excellent communication skills- written & oral
- Must be able to work in a team environment with minimal supervision, comfort with collaboration, open communication and reaching across functional borders.
- Significant experience of agile development practices - TDD, BDD, automated builds, continuous integration, tooling to monitor code quality
About OpsCruise
Digital business is driving a fundamental shift to cloud-native applications, creating a new set of operational and performance challenges ill-suited to the currently available solutions. At OpsCruise, we imagine a world of autonomous operations and are innovating a fundamentally different approach to performance management. OpsCruise’s vision is to automate the performance assurance of cloud applications using a model-driven closed-loop platform.
Team
The OpsCruise team represents a global and talented team that includes domain experts in IT Operations, Networking, Storage, Hyperscale Systems and AI/ML that have built market-leading solutions at companies such as Cisco, Google, Hitachi, HP, Infoblox, Oracle and VMWare among others.
Our engineering culture values creativity, pragmatism, honesty, and simplicity to solve hard problems the right way.
Role
We are looking for a Senior QA Engineer who will join our team building and rolling out our SaaS platform in the cloud AI/Ops space.
Our Technology Stack
Our product involves the following technology areas with one or more tools in use in each area:
- Container technologies, including creating Docker plugins and extensions
- Serverless technologies including instrumentation, addons
- Orchestrators including Kubernetes, OpenShift, Mesos, Swarm
- Metric generation and collection including Prometheus and tools such as Dynatrace and Datadog
- Tracing including OpenTracing, Jaeger
- Graph tools and Databases including neo4j, JanusGraph, TinkerPop/Gremlin
- TimeSeries databases such as Prometheus, OpenTSDB
- NoSQL and Indexing tools such as MongoDB, Cassandra, Solr and Elastic
- Languages including Java, Scala, Javascript, Python, R, and Go
- Messaging tools including Kafka, Akka
- Big Data tools including HDFS, YARN, Spark, Flink
- AI/ML techniques including Statistical Analysis, Classification, Deep Learning, etc.
- Cloud services: AWS, GCP, and Azure, their services in databases, networking and ML tools
- High performance User Interfaces including AngularJS, Vue, D3.js and local stores
- Authentication and Authorization including tools such as Okta and KeyCloak.
Responsibilities
- Understand user level requirements, write up the test strategy, derive test plan and test cases in detail.
- System and integration testing with automation of test cases using Python or Java.
- Use test frameworks such as Robot Framework.
- Use traffic generator tools such as JMeter for performance testing
- Set up the target test environments in AWS, Azure or GCP
- Containers based environment setup with Kubernetes and Docker, monitoring tools setup with Prometheus
- Debug incidents and issue to narrow down to a root cause
- Understand and reproduce internally issues reported by customers
Qualifications
The ideal candidate must have the following qualifications.
- B.E/B.Tech Degree from a reputed institution with at least 4 years of relevant experience.
- Hands-on experience with test automation using Python or Java.
- Experience with test frameworks such as Robot Framework or TestNG.
- Traffic generation tools usage such as curl-loader or JMeter
- QA engineers for Networking Technology products such as switches, routers, L4-L7 products testing can also apply.
- Knowledge of public clouds, AWS, Azure or GCP, is desired
- Working knowledge in Kubernetes, Docker or Openshift environments required
- Hands on experience with Linux
- Strong problem solving and debugging abilities
- Familiarity with continuous integration tools such as Jenkins or CircleCI
- Interest in machine learning (ML) and data science is a plus
Most importantly, you should be someone who is passionate about building new and innovative products that solve tough real-world problems.
LOCATION
Chennai, India
Toppr is looking for an Academic Consultant (AC) who is passionate about changing the way millions of children learn. He/she schedules and conducts structured counseling sessions. Through this session, the AC analyses a student’s need for Toppr and helps him/her buy the subscription. ACs at Toppr are enthusiastic about bringing a change in the field of education. They take independent, well-informed decisions based on their insight into ground reality. So, if you love interacting with people, are extremely student-centric and are committed to spread personalized learning, then we are looking for you.
WHY SHOULD YOU JOIN TOPPR
Weekly incentives: Opportunity to earn incentives on a weekly basis. Participate in regular contests and get a chance to win exciting prizes.
Perks and bonuses: Earn 3x more than your fixed pay. We appreciate your efforts by providing exciting perks and bonuses tailored specifically for you.
Custodian of a bright future: Create the right educational path for students.Help them overcome their obstacles to learning by using Toppr.
As the business grows, you grow: We want Toppr to be built from within. We look at you as someone with the potential to become a future sales leader.
Learn from the best: Learn from leaders whose teams have brought over 25x growth over the last 2 years.
Toppr’s journey, mission, values, future outlook, and footprint across India.
Spend time with our product and sales experts to get up-to-speed on Toppr’s product, marketing, and sales strategies. Attend counseling sessions with your experienced team members to gain first-hand experience of the counseling process.
Carry out at least 3 counseling sessions/day with students and their parents at their homes.
Become an expert at understanding students’ profiles and their problems through structured counseling sessions. Explain to students how Toppr’s personalised learning app addresses their needs.
Bring in 1.5 lakh+ revenue every week. Manage a portfolio of a large number of students. Watch the revenue you bring in make a widespread impact on Toppr’s business.
Coach and mentor your new team members and help them get up-to-speed with Toppr and its counseling process.
MBA/PGDM or B.Tech/BE from recognized institutes. B.Com or equivalent graduates from reputed colleges can also apply.
2 - 4 years of Business to Consumer (B2C) sales experience is preferable. Freshers can also apply.
Awareness of the subjects taught from classes 5 to 12 across various boards/curriculums globally. Sound knowledge and understanding of the challenges students face in schools/coaching classes.
Integrity: As an AC, we entrust you with our Customer Resource Management (CRM) tool and sensitive student-related data. We expect you to handle it with utmost responsibility and care.
Empathy: Ability to approach any situation with patience and natural empathy.
Drive: Enthusiasm and will to work relentlessly for achieving and exceeding business targets.
Communication: Excellent communication skills in English and/or the regional language.
Continual learning: Eagerness to learn and upgrade your product knowledge. Stay updated about the changes in the educational system.
HOW YOU’LL RAMP
In First Week…
By Day 30…
By Day 90…
WHO YOU ARE
To be successful in this role, you’ll need to have the following skills:
ABOUT TOPPR
Toppr is India’s leading edtech company with a mission to make learning personalized. Our adaptive after- school learning app for classes 5th to 12th is used by over 60 lakh students. We have the widest syllabus support that covers over 20 subjects, 20 boards, and 50 exams. We believe each child is unique with distinct learning needs. We are building Toppr as an adaptive platform to increase engagement, optimize learning and improve outcomes for all students. Toppr was started in 2013 by IIT Bombay alumni Zishaan Hayath and Hemanth Goteti and is backed by venture capital firms like SAIF, Helion, Eight Roads, and Kaizen.
Requirements
Laptop
Two wheeler
Android device
Benefits
Unlimited Incentived & Other Allowances
Java
Spring BootOut of which, an experience of 1 to 2 years in Spring Boot and Microservices is mandatory
Need to have an experience working on Digital Domain or E-Commerce Domain or Travel Domain
Strong experience with Java 8, Spring and Spring Boot, Spring MVC, Spring Data
Working experience on Microservices
Version Control: Git
Strong understanding of functional/reactive programing, OOP, design
Experience on Docker and Kubernetes.
SDLC: Working experience in Agile methodology
Strong written and verbal communication skills
Strong Interpersonal skills and Time Management skills
Immediate Joiners Preferred
Within maximum 30 days notice period can also apply
Currently remote working, however, post pandemic, candidates need to relocate to any of the location given above
JavaJob Type: Full-time
Job Summary: Adobe Experience Manager (AEM) Architects are a crucial part of our team. They bring the experience designs to fruition to achieve the business goals of the organization. As an AEM Architect, in this role it's important to step back and look at the big picture to see how the solution fits with the overall vision. Our AEM Architects working with our clients, as the go-to person collaborating with top-notch engineers to create and bring the experience into the real world for their customers/users.
Requirements for this role include:
• Ideal candidate shall possess extensive Adobe Experience Manager (AEM) development experience with strong Java/J2EE background
• 10 to 12 years of IT experience with at least 4 years of experience in AEM
• Understand the business, current and envisaged business and IT models, be a part of the core group of architects to
execute tactical and strategic initiatives
• Strong understanding of the AEM platform, architecture and infrastructure setup, management and performance
optimization to include Apache Sling, Apache Felix (OSGi) and the various implementations of the Java
Content Repository (JCR)
• Hands on experience and well versed in template/components/workflows, Sling API’s and integration of AEM
with other systems like Single Sign-On (SSO)
• Experienced back-end and web service developer
• Strong understanding CMS platform, architecture and infrastructure setup, management and integrations with
SSO, other J2EE implementations is highly preferred
• Candidate with a strong background in implementation of large Web Content Management Systems (CMS) is
highly preferred
• Experience with other offerings under Adobe Marketing cloud such as Adobe Analytics, Target, Campaign is a
plus
• Excellent communication skills both spoken and written with effective stakeholder management skills is expected • Ability to mentor, handle and work collaboratively with development, quality and user experience teams is highly
preferred
• Ability to support deployment of applications to the various environments using DevOps tools and methodologies • Conversant with communicating and leading globally diversified teams across time zones and Agile centric
delivery models is a plus
• Strong problem-solving skills and the abilities to analyse quantitatively, scope technical requirements and
effectively architect solutions with appropriate tools is essential Qualifications:
Education and Experience requirements include:
• At least a Bachelor's Degree in Engineering, Science, Math or Business
• Experience with implementing Web Content Management Systems on a large scale is required • Ability to create architecture diagrams using tools like Visio or other modern tools
• Effectively use services and APIs, key customizations and extensions of the systems
• Work collaboratively with other application teams
• Work with globally diversified team in different time zones
• Guide & mentor other team members
• Work on more than one project simultaneously
• Self-starter with excellent written and verbal communication skills
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon