Customer Support Associate

Job Title: Chief Agentic Systems Architect

Location: Remote

Type: Contract

ROLE OVERVIEW

We are hiring a Chief Agentic Systems Architect to transform a 10+ year legacy codebase into a high‑velocity, agent‑operable architecture. This role sits at the intersection of software architecture, AI‑agent orchestration, and engineering governance. You will design system patterns, MCP interfaces, and cognitive context layers that allow LLMs and autonomous agents to safely refactor, test, and ship production code with minimal human intervention.

WHAT YOU’LL DO

1. AGENT‑OPERABLE SYSTEM ARCHITECTURE

• Decompose legacy monoliths into agent‑readable, modular systems with strict boundaries and single responsibility
• Lead incremental modernization using the Strangler Pattern, wrapping legacy logic in modern, contract‑driven interfaces
• Enforce SOLID principles, Dependency Injection, and Hexagonal Architecture to ensure deterministic AI execution and low regression risk

2. AGENTIC FRAMEWORK & MCP LEADERSHIP

• Architect and maintain the agent context layer: standardized Skills, Rules, and Commands for AI‑driven engineering workflows
• Build and operate Model Context Protocol (MCP) servers exposing legacy APIs, services, and databases as typed, secure, AI‑consumable tools
• Own contract‑first API design as the primary interface between human intent and autonomous agent execution

3. ENGINEERING GOVERNANCE & AI QUALITY CONTROL

• Act as architectural gatekeeper for AI‑generated pull requests, ensuring scalability, security, and long‑term maintainability
• Mandate test‑driven development (TDD) and characterization testing to preserve legacy behavior during refactoring
• Monitor and optimize agentic reasoning loops to balance cost, speed, and architectural integrity

WHAT WE’RE LOOKING FOR

• 6+ years in software architecture, platform engineering, or technical leadership
• Proven experience modernizing large, undocumented legacy systems
• Deep hands‑on expertise with TypeScript, .NET, and Node.js
• Strong background in API design, distributed systems, and modular architectures
• Practical experience with agentic development, MCP, LLM tooling, or AI‑assisted engineering
• Bias toward clean code, deterministic systems, and production‑grade AI

NICE TO HAVE

• Experience with remote‑first or globally distributed teams
• Background in SaaS transformations, scale‑ups, or private equity-backed environments
• Comfort operating in high‑ambiguity, high‑ownership settings

Location - Remote (India)

Key Responsibilities 

• Design, develop, and maintain database schemas, stored procedures, views, and queries in SQL Server and MySQL. 

• Identify and resolve query performance bottlenecks using execution plans, indexing strategies, and tuning techniques. 

• Conduct regular database health checks and performance reviews to ensure optimal operation. 

• Collaborate with development and operations teams to support application data requirements. 

• Write and optimize complex SQL scripts to meet business and operational needs. 

• Support the DBA Team Lead with day-to-day database operations and incident resolution. 

• Assist in monitoring database availability, integrity, and backups. 

• Document database structures, procedures, and changes in a clear and organized manner. 

• Implement best practices for data storage, retrieval, and processing efficiency. 

• Contribute to the continuous improvement of database standards and internal processes. 

• Identify and effectively prioritize situations requiring urgent attention. 

• Stay current with system information, database technologies, changes, and updates. 

• Experience with cloud-managed databases (e.g., Microsoft Azure SQL Database, Amazon RDS) and understanding of scaling, cost optimization, and high availability in cloud environments. 

• Hands-on exposure to database automation and CI/CD practices (schema versioning, deployment pipelines, Infrastructure as Code). 

• Strong knowledge of high availability and disaster recovery design, including replication, failover, and defined RPO/RTO ownership. 

• Familiarity with database security best practices (encryption, access control, auditing, and protection of sensitive/regulated data). 

• Experience with monitoring and observability tools, with a proactive approach to performance tuning and alerting. 

• Scripting ability (PowerShell, Python, or Bash) to automate routine database operations and reduce manual effort. 

• Experience with database migrations, version upgrades, or modernization initiatives (on-prem to cloud or legacy to current platforms). 

• Ability to operate in a DevOps-oriented environment, partnering closely with engineering teams and owning database performance tied to application SLA. 

• Proficiency in T-SQL and/or standard SQL. 

• Ability to multi-task and adjust priorities quickly in a fast-paced environment. 

• Ability to research and implement solutions using available technical resources. 

• Strong analytical and problem-solving skills with attention to detail. 

• Ability to clearly communicate technical concepts to non-technical stakeholders. 

• Advanced knowledge of database performance tuning and query optimization. 

• Familiarity with cloud database platforms such as Microsoft Azure SQL, AWS   RDS, or equivalent. 

• Experience with database deployment automation and CI/CD pipelines. 

• Understanding of high availability, disaster recovery, and data protection strategies. 

• Working knowledge of database monitoring and performance management tools. 

• Basic scripting skills (PowerShell, Python, or Bash) for automation. 

• Awareness of data security and compliance considerations in regulated environments. 

Required Skills 

• Proven working experience as a Database Administrator or in a similar role. 

• Working knowledge of Microsoft SQL Server (SSIS, T-SQL, DDL, SML) 

• Working knowledge of MySQL or MariaDB. 

• A minimum of 5 years of experience in database administration. 

• Understanding of database normalization and data modeling principles. 

Nice to Have 

• MacOS, iOS, Android, Linux OS beneficial but not required. 

• ETL processes or data warehouse experience beneficial but not required. 

• Microsoft Certified: Azure Database Administrator Associate or equivalent SQL Server certification preferred but not required. 

• MySQL certification preferred but not required. 

Roles & Responsibilities

1. Business Development & Sales

o Drive sales of LAN/WAN Networking, Wi-Fi, Firewall, Passive Cabling,

Server & Storage, and CCTV/Power Solutions.

o Generate new business across PAN India through tenders, GeM, and

direct enterprise engagements.

o Prepare techno-commercial proposals and close deals independently.

2. Government & Corporate Account Management

o Identify and pursue opportunities in Central/State Government

departments, PSUs, and Enterprises.

o Manage the entire sales cycle — from lead generation to final order

booking.

3. OEM & Channel Coordination

o Liaise with key OEMs and distributors (Arista, ALE, Juniper, D-Link,

Sophos, Molex, Commscope, etc.) for pricing and solution support.

o Stay updated on latest product offerings, certifications, and programs.

4. Sales Planning & Target Achievement

o Achieve an annual sales target of ₹5.0 Crore with a minimum 12-15%

margin.

o Ensure annual in-hand earnings equivalent to 5× company bottom-line

contribution.

o Plan and execute monthly/quarterly sales forecasts.

5. Customer Relationship & Market Growth

o Build long-term relationships with clients, OEMs, and channel partners.

o Participate in OEM events, exhibitions, and partner programs to enhance

brand visibility.

6. Reporting & Documentation

o Maintain sales activity reports, project trackers, and collection updates.

o Report regularly to management at the NSP, Delhi office.

7. Travel & Local Conveyance

o Frequent travel across India as per project and customer requirements.

Key Responsibilities:

❖ Engage with clients through outbound calls and follow up on potential leads to drive conversions.

❖ Understand client requirements and proactively identify relevant sales opportunities.

❖ Respond to client inquiries and share detailed information via email or other communication channels.

❖ Build and manage a robust database of existing and prospective clients.

❖ Create and execute effective lead conversion strategies using networking, cold calling, and direct client meetings.

❖ Proactively identify and secure new business to consistently exceed revenue goals.

❖ Present and clearly explain services to prospective clients to generate interest and trust.

❖ Conduct research to identify and qualify high-potential leads.

❖ Consistently close deals and meet defined sales targets.

Key Responsibilities

Campaign Management

• Design/optimize LinkedIn ad campaigns for B2B tech lead gen, managing budgets up to $100K+.
• Develop audience strategies (job titles, company size, industry) and refine via performance analysis.
• Execute manual bids, retargeting, and A/B tests across formats (Sponsored Content, InMail, Text Ads).

Audience & Data

• Build custom audiences using client CRM/data and implement exclusion rules.
• Track lead quality and align targeting with sales pipelines.

Performance & Reporting

• Deliver client reports tying metrics (CTAs, conversions) to business goals.
• Collaborate with Google Ads teams for cross-platform attribution.

Technical Setup

• Implement LinkedIn Insight Tag, CRM integrations, and conversion tracking.

Requirements

• 2–3 years agency experience managing LinkedIn Ads for B2B / B2B SaaS clients.
• Proven skill in scaling budgets, manual bidding, and CRM integration.
• Strong analytics and ability to present data-driven insights to clients.
• Experience working with teams from Google Ads, SEO, or marketing automation.
• Knowledge of B2B sales cycles.

Why Join?

Drive measurable ROI for tech innovators and master LinkedIn’s evolving B2B ad ecosystem in a data-first environment.

What we offer:

• CTC: 7 LPA - 9 LPA
• Hybrid
• Health insurance
• Growth opportunities working directly with founders with backgrounds in Investment Banking, B2B SaaS leadership, and IIT/ISB education

If you're detail-oriented, results-driven, and excel at client management, we want to hear from you

Dear Candidate,

We are urgently looking for a Release- Big data Engineer For Pune Location.

Experience : 5-8 yrs

Location : Pune

Skills: Big data Engineer , Release Engineer ,DevOps, Aws/Azure/GCP Cloud exp. ,

JD:

• Oversee the end-to-end release lifecycle, from planning to post-production monitoring. Coordinate with cross-functional teams (DBA, BizOps, DevOps, DNS).
• Partner with development teams to resolve technical challenges in deployment and automation test runs
• Work with shared services DBA teams for schema-based multi-tenancy designs and smooth migrations.
• Drive automation for batch deployments and DR exercises. YAML based micro service deployment using shell/Python/Go
• Provide oversight for Big Data toolsets for deployment (e.g., Spark, Hive, HBase) in private cloud and public cloud CDP environments
• Ensure high-quality releases with a focus on stability and long-term performance.
• Able to run the automation batch scripts and debug the deployment and functional aspects/ work with dev leads to resolve the release cycle issues.

Regards,

Minakshi Soni

Executive- Talent Acquisition

Rigel Networks

About Thrillophilia :

At Thrillophilia, we are building multiple digital travel brands leveraging our proficiency in ecommerce, technology, distribution and marketing. We love to start from “Zeroes”. We plan, build and scale travel marvels from scratch and are absolutely obsessed about creating the best travel experiences for our customers. Our goal is to create 100+ sizable travel brands across the globe by 2027.

Thrillophilia is one of the key brands under 53 Takeoffs umbrella. Today, 100 Million+ travelers use our brands to discover and book diverse travel experiences. With multiple tourism and start-up awards as well as global recognition under our belt, we have scaled ten-fold over the past three years. You might know us from early Thrillophilia’s days. The journey of Thrillophilia is rooted in a passion for travel, technology, and people. It began back in 2011 when the global market was still too young for online travel. Ever since we have grown to become India’s largest online platform for booking affordable travel experiences across 55+ countries. Our offerings are diverse and wholesome, with 24,000+ products and services ranging from tours and activities to luxury and culture stays, powered by exclusive deals and extra effort to bring joy to all our travelers.

Awards we won at Thrillophilia -

• YourStory’s best places to work!
• ISB’s BizQuest.
• Singapore Bash’s best startup.
• London Mayor’s IE20.

About our people - Ah, let's talk a bit about the folks over at Thrillophilia, where hard work and ownership run rampant, and problem-solving is the name of the game. The team here doesn't just punch the clock and head home. They're in it to win it, do the best work of their life by taking ownership of their work and striving for excellence in everything they do.

Whether it's finding the best hidden gem in the world or developing tech solutions, there is a deep ownership and accountability and Remarkable is one word to summarize their work!

They're a fun-loving bunch, they party really hard and share a passion for travel, and they're not afraid to let loose and enjoy the journey. From backpacking through Southeast Asia to exploring the hidden corners of their own cities, these adventure seekers somehow always manage to take out time to party and travel the world.

So, if you're looking for some inspiration, just take a look at the people of Thrillophilia. They're living proof that with hard work, ownership, and a vision to solve problems at scale, anything is possible.

We are seeking a highly skilled and passionate Senior Software Developer with expertise in Ruby on Rails and React.js to join our dynamic and innovative tech team. As a Senior Software Developer, you will play a crucial role in designing, developing, and implementing high-quality software solutions that drive the success of our travel platform. You will work closely with cross-functional teams, including product development, UI/UX design, and quality assurance, to ensure seamless integration of features and deliver exceptional user experiences.

Responsibilities:

- Develop and maintain robust, scalable, and efficient web applications using Ruby on Rails and React.js.

- Collaborate with product managers, UI/UX designers, and fellow developers to understand requirements, translate them into technical solutions, and deliver high-quality software products.

- Write clean, maintainable, and well-documented code following industry best practices and coding standards.

- Conduct thorough code reviews, provide constructive feedback, and mentor junior developers to enhance team productivity and code quality.

- Optimize application performance and ensure efficient resource utilization by conducting performance testing, monitoring, and troubleshooting.

- Stay updated with the latest industry trends, tools, and technologies related to Ruby on Rails and React.js, and share knowledge with the team.

- Collaborate with the DevOps team to deploy and maintain applications in cloud-based environments.

- Contribute to the continuous improvement of development processes, tools, and methodologies.

Requirements:

- Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).

- Proven experience as a Senior Software Developer / Module Lead, preferably with a focus on Ruby on Rails and React.js. (At least 4+ years of experience)

- Strong expertise in Ruby on Rails and React.js, with a solid understanding of their core principles, frameworks, and ecosystem.

- Proficient in front-end development technologies such as HTML, CSS, and JavaScript.

- Experience with database systems, including SQL and NoSQL databases especially PostgresSQL.

- Familiarity with version control systems, such as Git.

- Ability to write efficient, maintainable, and testable code, with a strong emphasis on software quality and best practices.

- Strong problem-solving and analytical skills, with the ability to tackle complex technical challenges and provide innovative solutions.

- Excellent communication and collaboration skills, with the ability to work effectively in a team-oriented environment.

- Self-motivated and detail-oriented, with a passion for continuous learning and staying updated with emerging technologies.

If you are passionate about building revolutionary travel products, thrive in a collaborative and innovative environment, and are ready to take on exciting challenges, we would love to hear from you.

Apply now and embark on a transformative journey to redefine the future of travel!

Responsibility

• Driving performance campaigns across Mobile, Desktop, App/APK
• Identifying and onboarding new affiliates and monitoring affiliate promotions
• Maintaining stimulating relationships with the current affiliates
• Lead business development initiatives for user growth
• Continually motivating affiliates to perform better
• Keeping track of affiliate performance, lead quality, and payments
• Strong Media buying & negotiation skills
• Hands-on understanding of the affiliate ecosystem; ideally large-scale platform experiences.
• Good working knowledge with 3rd party affiliate platforms (Affise, hasOffers, AppsFlyer, Apsalar, etc.)
• A good understanding of Earned Media would be an advantage
• Freshers also can apply.

What you need to have: