Customer Support Associate

Position:

Versatile Commerce is an innovative bespoke software development company with headquarters in the UK and additional locations in the US and India. With a team of over 70 skilled members, we specialize in creating custom IT solutions to address unique client challenges across various industries. Our portfolio includes over 100 projects, ranging from enterprise web applications to infrastructure, mobile apps, and cloud solutions. As strategic partners in our clients' digital transformation journeys, we are committed to driving tangible business outcomes and ensuring they are future ready.

Key Responsibilities:

• Manage External IT Partners: Oversee relationships with external IT partners, especially a Microsoft Partner. Ensure effective communication, collaboration, and goal alignment.

• Develop Systems, Policies, and Procedures: Design and implement strategies for IT systems, policies, and procedures to optimize organizational efficiency and productivity.

• Coordinate Software Releases and Upgrades: Work with technical teams and end-users to manage new software releases, bug fixes, and upgrades, ensuring minimal operational disruption.

• Support and Enhancement Requests: Review and prioritize support and enhancement requests based on business needs. Facilitate resolutions in collaboration with relevant stakeholders.

• Programming in AL, C/AL, & C/SIDE: Customize and develop functionalities within Dynamics NAV/BC using AL, C/AL, and C/SIDE programming languages.

• Oversee Technical Lifecycles: Manage the entire technical lifecycle of IT projects from conceptualization to implementation, including bespoke module development.

• Code Review and 3rd Line Support: Conduct code reviews and provide third-line support to ensure IT solution quality and reliability, addressing complex technical issues.

• Integrate Third-Party Solutions: Ensure seamless integration and interoperability between various IT systems and third-party solutions to enhance functionality and performance. 

Required Qualifications:

• Microsoft Dynamics NAV/D365 Business Central: Deep understanding and hands-on experience with Microsoft Dynamics NAV and/or D365 Business Central.

• Implementation Experience: Proven experience in implementing Microsoft Dynamics 365 Business Central.

• MS Dynamics NAV Background: Strong background in MS Dynamics NAV environments.

• C/SIDE and C/AL Proficiency: Expertise in C/SIDE and C/AL programming, particularly in pipeline configuration.

• SQL Knowledge (Desirable): Familiarity with SQL for database interactions and data-related tasks within Dynamics NAV/BC is beneficial but not mandatory.

• Project Management Skills: Ability to manage multiple projects and tasks simultaneously with strong organizational and multitasking abilities.

Role: ML Engineer

Location: Remote

Experience: 5+ Years

𝗞𝗲𝘆 𝗦𝗸𝗶𝗹𝗹𝘀 Required:

• Azure ML Studio, AKS, Blob Storage, ADF, ADO Pipelines

• Model deployment & versioning via Azure ML

• MLflow for experiment tracking & model lifecycle management

• MLOps best practices — orchestration, CI/CD, model monitoring

• Strong Python skills (Linting, Black, dependency management)

• Drift detection & performance monitoring

• Docker-based deployment (good to have)

Mandatory Criteria (Can't be neglected during screening) :

• Candidate Must have Project management experience.
• Strong hands-on experience with SQL, including the ability to write, optimize, and debug complex queries (joins, CTEs, subqueries).
• Must have experience in Treasury Module.
• Should have a basic understanding of accounting principles and financial workflows
• 3+ years of implementation experience is required.
• Looking candidates from Fintech company ONLY. ( Candidate should have Strong knowledge of fintech products, financial workflows, and integrations )
• Candidate should have Hands-on experience with tools such as Jira, Confluence, Excel, and project management platforms.
• Candidate should have Experience in managing multi-stakeholder projects from scratch.

Position Overview

We are looking for an experienced Implementation Lead to drive the onboarding and implementation of our platform for new and existing fintech clients. This role is ideal for someone with a strong understanding of financial systems, implementation methodologies, and client management. You’ll collaborate closely with product, engineering, and customer success teams to ensure timely, accurate, and seamless deployments.

Key Responsibilities

• Lead end-to-end implementation projects for enterprise fintech clients
• Translate client requirements into detailed implementation plans and configure solutions accordingly.
• Write and optimize complex SQL queries for data analysis, validation, and integration
• Oversee ETL processes – extract, transform, and load financial data across systems
• Collaborate with cross-functional teams including Product, Engineering, and Support
• Ensure timely, high-quality delivery across multiple stakeholders and client touchpoints
• Document processes, client requirements, and integration flows in detail.

Required Qualifications

• Bachelor’s degree in Finance, Business Administration, Information Systems, or related field
• 3+ years of hands-on implementation/project management experience
• Proven experience delivering projects in Fintech, SaaS, or ERP environments
• Strong understanding of accounting principles and financial workflows
• Hands-on SQL experience, including the ability to write and debug complex queries (joins, CTEs, subqueries)
• Experience working with ETL pipelines or data migration processes
• Proficiency in tools like Jira, Confluence, Excel, and project tracking systems
• Strong communication and stakeholder management skills
• Ability to manage multiple projects simultaneously and drive client success

Preferred Qualifications

• Prior experience implementing financial automation tools (e.g., SAP, Oracle, Anaplan, Blackline)
• Familiarity with API integrations and basic data mapping
• Experience in agile/scrum-based implementation environments
• Exposure to reconciliation, book closure, AR/AP, and reporting systems
• PMP, CSM, or similar certifications

Skills & Competencies

Functional Skills

• Financial process knowledge (e.g., reconciliation, accounting, reporting)
• Business analysis and solutioning
• Client onboarding and training
• UAT coordination
• Documentation and SOP creation

Project Skills

• Project planning and risk management
• Task prioritization and resource coordination
• KPI tracking and stakeholder reporting

Soft Skills

• Cross-functional collaboration
• Communication with technical and non-technical teams
• Attention to detail and customer empathy
• Conflict resolution and crisis management

What We Offer

• An opportunity to shape fintech implementations across fast-growing companies
• Work in a dynamic environment with cross-functional experts
• Competitive compensation and rapid career growth
• A collaborative and meritocratic culture

Redlio Designs is looking for a creative and talented UI/UX Designer with 1 year of experience to join our team. As a UI/UX Designer, you will be responsible for designing intuitive and visually appealing user interfaces for our web and mobile applications.

Responsibilities:

• Collaborate with the product team to define and understand user needs and requirements.
• Create wireframes, mockups, and prototypes to effectively communicate design concepts and ideas.
• Design intuitive and visually appealing user interfaces for our web and mobile applications.
• Conduct user research and usability testing to gather feedback and insights for continuous design improvements.
• Work with developers to ensure design concepts are implemented correctly.
• Stay up-to-date with emerging trends and technologies in UI/UX design.

Requirements:

• 1 year of experience as a UI/UX Designer.
• Proficient in design tools like Sketch, Figma, Adobe Photoshop, and Adobe Illustrator.
• Strong understanding of user-centered design principles and best practices.
• Ability to create wireframes, mockups, and prototypes.
• Experience with user research and usability testing.
• Familiarity with HTML, CSS, and JavaScript is a plus.
• Strong communication and collaboration skills.
• Strong problem-solving skills.

If you are a creative thinker with a passion for UI/UX design and a desire to work on challenging projects, we encourage you to apply. Please include your resume and a cover letter explaining your experience and why you are the best fit for this role. This is a full-time position at Redlio Designs.

• SAAS
• Enterprise 
• fintech 
• Payments
• Healthcare

• See less

Selected candidates day-to-day responsibilities include:

1. Working on computer vision/image processing applications like object classification, segmentation, etc.
2. Working on deep learning algorithms for machine vision based inspection usecases
3. Working on Machine Vision Cameras involving variety of Lens, Filters and other Optical Elements to collect data
4. Having full stack development experience will be plus