Customer Support Associate

Job Purpose:

The role entails the responsibility to be a part of IT Governance and Compliance Team of the bank and would be working towards GRC control function: Compliance & Regulatory reporting viz Cyber KRI, TRANCHE, ICAAP etc.

Roles & Responsibilities:

• Custodian of IT governance and IT process governance framework.
• Handling of Regulatory audits and submissions.
• To understand Indents from regulators, collated, review the data and timely submission.
• Responsible for IT policy creation, review, update, awareness, and monitoring.
• Administration of key IT processes: E.g., incident management, policy exception management
• Will be reporting to Lead IT Governance.
• Identify improvements and breakdowns in IT governance elements with significant business impact.
• Create and maintain library of governance artifacts and other supporting documentation.
• Proactively identify and manage risks/issues, ensure proper visibility and communication occur to senior management.
• Ensures compliance with all policies and procedures in the execution of technology projects.
• Provide guidance and trainings to Project team members in the field regarding IT governance.
• Capture and share best- practice knowledge amongst the team.
• Create an environment that promotes collaborative learning and collective ownership of responsibilities.
• Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities.
• Ability to work independently and collaborate effectively in a team environment.

Education Qualification (Fulltime): 

Certified Chartered Accountant (CA)

Hungry, Humble, Honest, with Heart.

The Opportunity

We are looking for a Senior Member of Technical Staff QA with extensive experience in automation development, strategy, and testing skills to be part of our dynamic team.

About the Team

At Identity & Access Management, we are trying to build the next-generation IAM to help enterprises & internal clients.

Your Role

As the gatekeeper of our product quality, you would be required to ensure that product releases adhere to the highest quality norms. You will design and develop a testing framework for our products and be part of a ruthless quality team. You will develop test tools, test cases, maintain test beds, and provide metrics and test/quality status.

What You Will Bring

• Be a self-starter who can flourish in a fast-paced technology company
• Be the owner of our automation and delivery systems
• Be actively participating in Coding & Code reviews
• Have expertise with automation and building tools such as Selenium, Jenkins, REST API, SDK
• Strong systems background (Linux systems with exposure to Process, Memory and IO Management tools
• Strong Coding skills (DS, Algos).
• You will enable our engineers to generate known-quality releases with every commit, discover defects early and iterate fast.
• Good understanding of Kubernetes 
• Good experience in building & maintaining an Automation Framework
• Excellent programming and scripting capabilities to develop code for automated tests using Python/C++/Perl/Go/Java Lang
• Min 9 - 17 years of relevant experience 

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 2 - 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.

As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback. You will partner with the other Analysts on the team, as well as the Directors, in delivering impactful presentations that drive action across the organization.

You come with an understanding of customer feedback and experience analytics and the ability to tell a story with data. You are a go-getter who can take a request and run with it independently but also does not shy away from collaborating with the other team members. You are flexible and thrive in a fast-paced environment with changing priorities.

Responsibilities

• Stitch and analyze data from primary/secondary sources to determine key drivers of customer success, loyalty, risk, churn and overall experience.
• Verbalize and translate these insights into actionable tasks.
• Develop monthly and ad-hoc reporting.
• Maintain Qualtrics dashboards and surveys.
• Take on ad-hoc tasks related to XM platform onboarding, maintenance or launch of new tools
• Understand data sets within the Data Services Enterprise Data platform and other systems
• Translate user requirements independently
• Work with Business Insights, IT and technical teams
• Create PowerPoint decks and present insights to stakeholders

Qualifications

• Bachelor’s degree in data science/Analytics, Statistics or Business. Master’s degree is a plus.
• Extract data and customer insights, analyze audio or speech, and present them in any visualization tool.
• 5+ years of experience in an analytical, customer insights or related business function.
• Basic knowledge of SQL and Google Big Query.
• 1+ year of experience working with Qualtrics, Medallia or another Experience Management platform
• Hands-on experience with statistical techniques: profiling, regression analysis, trend analysis, segmentation
• Well-organized and high energy

Non-technical requirements:

• You have experience working on client-facing roles.
• You are available to work from our Bangalore office from Day 1 in a night shift. (US Shift)
• You have strong communication skills.
• You have strong analytical skills.

Job Title: Executive Assistant to CEO

Job Description: We are looking for candidates with Good communication skills and are energetic to join our team as an executive assistant!!

Requirement:

• Good communication and interpersonal skills
• Must be good in handling calls
• Must be a graduate
• MS office

Responsibilities:

• Assisting the CEO with the day to day tasks
• Setting up meetings
• Managing tasks and updating
• Calendar management
• Email drafting and reverting
• Handling calls for the CEO
• Managing the floor and supervising

QA Engineer - Automation:

We are looking for a candidate who will be an agent of change and who will drive and execute based on our Quality and Reliability Transformation Roadmap. He/She will be responsible for testing Education Service domains across platforms, automation of functional/regression and RFB (sanity) service test suites, Continuous Integration/Continuous Delivery pipeline and Shift Left methodologies. We will also expect the candidate to take ownership of a functional domain and play a hands-on role in the execution of testing for projects in this area.

The candidate should have extensive experience in testing, testing automation, testing leadership and software development. The candidate should be proficient in-service automation testing tools like Eclipse, IDNE, Jenkins, GIT hub. The candidate should have at least 4-8 years of service testing or software development experience.

The candidate should be flexible, highly adaptable and an excellent team player. The candidate is expected to work with Agile teams that consist of test analysts, developers, automation engineers and other stake holders. The candidate should expect to work in a global virtual team, sometimes across multiple time zones. The candidate may be assigned to more than one role or project at a time.  

QA Engineer - Automation Responsibilities:

• Create automation plan and delivery roadmaps
• Develop test automation solutions for applications across different platforms
• Adhere to existing standards; provide suggestion to improve and set new standards
• Participate in technical discussions with engineering teams to understand application architecture and API model
• Collaborate with QA Engineers and Software Developers to identify test automation scope and priorities
• Configure, maintain, and operate service test automation tools and frameworks
• Capture requirements and test cases, understand application features, analyse requirements and develop test automation solution with a view of the end to end application flow
• Design and create robust automated test scripts to address business and technical use cases
• Integrate test automation scripts with Continuous Integration and Delivery pipeline
• Communicate progress to the senior leadership on a regular basis
• Should have Education Service domain and application knowledge

QA Engineer - Automation Requirements: 

• A Bachelor's degree in Computer Science or related field
• 4-8 years’ experience working as a Service Test Automation Engineer
• Experience in collaborating effectively across a variety of IT and business groups, across regions, roles, and able to interact effectively with all levels
• Proven record of execution of QA strategy and unification of QA processes across organization
• Must have hands-on experience with Selenium automation using Java
• Working knowledge of any Relational Database and DB Queries.
• Working knowledge of tool and technologies like Jenkins, GIT, JIRA and ALM
• Well versed with approaches like BDD, Keyword Driven, Data Driven and hybrid Driven test automation.
• Good to have understanding of model-based testing.
• Understanding of Agile/Waterfall development process and is comfortable diving into the technical architecture of complex and highly scalable solutions
• Excellent leadership, communication (written and oral) and interpersonal skills. Experience in presenting to diverse audiences and conducting education and training.
• Have deep experience in defining and developing the service test automation framework.
• Development background is a major plus.
• knowledge of Rest, SOAP, MQ and microservices. (Nice to Have)

Greeting from Maticz Technologies Pvt Ltd!!!

We are looking for a dynamic and organized professional to our HR team in Madurai Branch who are excel in everything he or she does and interested in learning and grow along with MATICZ Team and enhance their hands in the development of the Organization.

Kindly find below the Job Description and share your updated resume with the needed information

Knowledge or Experience in IT Recruitment:

Current Take-Home:

Expected Take-home:

Notice Period:

Current Location:

Availability for F2F:

Experience: 0 to 2 Years

Designation: HR Recruiter

Job Location: Madurai

Job Description:

• Should have experience in Technical Recruitment

• Must have experience in E2E Recruitment Life cycle

• Exposure in Job portals and Social Network is must

• Should be responsible MIS and On boarding

• Should have strong communication skill and Interpersonal Skill

And it's highly appreciated if you can refer any of your friends, whose profile is suitable for the same.

JOB DESCRIPTION

Position: Product Manager

We are looking for an experienced Product Manager with great technology background and impressive interpersonal skills. You need to be passionate about people and products. You will join a dynamic and fast-paced start-up environment and work with talented teams to design, build and roll-out products that deliver the company’s vision and strategy.

The Product Manager will be responsible for both product planning and product marketing. This includes managing the product throughout the product lifecycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, to deliver winning products. It also includes working with sales, marketing, design and operations and support to ensure revenue and customer satisfaction. You also need to ensure that the product and marketing efforts support the company’s overall strategy and goals.

The Product Manager will need to act as the bridge between the CEO and the Team. He/She will act as a trusted advisor to the CEO. At the same time, you must build strong relationships with team members across the organization in order to maintain momentum and enable outcomes.

The Product Manager is expected to

• Support define the product strategy and roadmap and co-ordinate with various functions to translate product strategy into detailed requirements and prototypes. Run beta and pilot programs with early-stage products and prototypes.
• Improving the product innovation and management process and gaining consistency are top priorities. Needs to ensure the teams are not just aware of best-in-class approaches, but are also consistently following those frameworks
• Act as a leader within the company to work closely across teams and act as a champion for company culture. Should be able to drive home the culture and values of MMW.
• Work Closely with the CEO, to organize and align strategic priorities with members of the senior leadership team, act as a gatekeeper of tasks that can be resolved without direct involvement of the CEO. Organise follow up meetings to ensure that the decisions made in meeting rooms, make it into action. Language not in line with the rest of the document.
• Work closely with Engineering teams to optimize resources and deliver within turnaround time. Ensure smooth coordination amongst different engineering teams to deliver a seamless product
• Work closely with the Sales team to design product demos to be delivered to customers, deliver a monthly revenue forecast, develop sales tools and collateral, brief and train the sales force at quarterly sales meetings
• Work closely with the Operations team and propose an overall budget to ensure success. Ensure that the budget target is met.
• Work closely with the Marketing team to Develop product pricing, core positioning and messaging for the product. Brief press and analysts and go on press tours. Drive product launches including working with public relations team, executives, and other product management team members
• Gain a deep understanding technology, innovation and customer experience. Need to work with the Design team and identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth.

Requirements:

• Master’s degree from Tier-1 institute (IIT/IIM/BITS/ISB) in Business and/or Engineering. With a Bachelors degree of Engineering.
• 7+ Years of Experience in Product Management Roles
• Excellent teamwork skills. Proven ability to influence cross-functional teams without formal authority. Skilled at working effectively in a matrix organization
• An analytical mindset driven by data, research and arithmetic. Not just by intuition.
• Excellent written and verbal communication skills. Ability to build world class presentations, excel sheets and reports
• Ability to build easy to understand dashboards and reports from complex systems
• Displays high degree of discipline, confidentiality, integrity and trust.
• A thorough understanding of the Impact of technology and AI on Innovation and Product Development. Is updated about and able to keep pace with evolving technologies across the globe.
• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done.