Customer Support Associate

   At BigThinkCode, we build innovative technology solutions that solve complex enterprise challenges. We are looking for a highly skilled Go/Golang Engineer who thrives in building low-latency, distributed systems and enjoys working on security sensitive platforms.

This role offers the opportunity to work on cutting-edge SaaS platforms, building scalable backend systems that operate in demanding environments requiring high reliability, security, and performance.

Please find below our job description, if interested apply / reply sharing your profile to connect and discuss.

Company: BigThinkCode Technologies

URL: https://www.bigthinkcode.com/

Experience required: 3-6 years

Work location: Chennai

Joining time: Immediate – 4 weeks

Work Mode: Work from office / Hybrid

Must have skills:

• Hands on expertise in Go / Golang, low-latency routing, distributed systems.
• Experience designing and troubleshooting low-latency applications.
• Experience in enterprise software deploy / developing SaaS application is a plus
• Event drive architecture (EDA) microservices project experience is a plus.
• Additional programming knowledge: Typescript or NodeJS or Python
• Hands on experience using docket containers and Kubernetes.
• Aware about Observability, Asynchronous and Loose Coupling.
• Familiar with deep knowledge on infrastructure and customer application deployment
• Work with message brokers and streaming technologies such as Kafka, or similar event-driven platforms.

A skilled Go/Golang Developer with 3–6 years of experience in building scalable applications using event-driven architecture within distributed systems. The ideal candidate should be comfortable in low level programming, high-performance backend services and have a strong understanding of Observability, asynchronous programming patterns.

Experience or exposure to knowledge embedding and vectorization techniques is a strong plus, especially in the context of modern data-driven or AI-powered systems.

Required Skills

• 4+ years of hands-on experience with Go / Golang
• Strong engineer with security-sensitive, correctness-critical code paths
• Engineer worked on SAAS / On-prem environment
• Experience with containerization tools like Docker and orchestration tools like Kubernetes

Ideal Candidate

We are looking for engineers who:

• Have strong ownership mindset and platform thinking.
• Can balance correctness, performance, and simplicity under pressure.
• Are comfortable making architectural decisions in distributed environments.
• Use AI-assisted development tools effectively while maintaining engineering judgment.
• Can distinguish robust production-grade solutions from generated boilerplate code.
• Have experience supporting SaaS, hybrid-cloud, or on-premise deployments.

Why Join Us:

• Collaborative work environment.
• Exposure to modern tools and scalable application architectures.
• Medical cover for employee and eligible dependents.
• Tax beneficial salary structure.
• Comprehensive leave policy
• Competency development training programs.

Location: Bangalore

Experience: 2–3 years

Type: Full-time | On-site

Open Roles: 1

Start: Immediate

Why this role exists

Most teams treat QA as the last step.

That’s why bugs reach production.

We are building AI agents where failures are:

• Visible to customers
• Hard to debug
• Expensive to fix

This role exists to ensure:

• Bugs are caught before production
• Releases are safe and predictable
• Teams can ship fast without fear

What you’ll do

You will not just test features.

You will build the system that guarantees quality.

1. Build an automated regression system

• Create a test suite that catches 90%+ of conversation quality issues before release
• Cover:
• Conversation flows
• Edge cases
• Multilingual behavior
• Ensure regression testing is:
• Fast
• Reliable
• Mandatory before deployment

2. Own conversation test harness

• Build a system to simulate:
• Real user conversations
• Edge cases
• Failure scenarios
• Enable teams to:
• Test workflows quickly
• Validate changes before release
• Make daily releases safe and repeatable

3. Reduce production incidents

• Bring P1 incidents down to <1 per account per month, even at 5x scale
• Identify:
• Root causes
• Recurring failure patterns
• Ensure issues are fixed permanently, not patched temporarily

4. Define quality standards

• Establish clear definitions of:
• What is a bug
• What is acceptable quality
• Create:
• QA benchmarks
• Release gates
• Ensure quality is measurable, not subjective

5. Enable fast and safe releases

• Work closely with:
• Engineering
• Product
• Conversation design
• Ensure:
• Testing does not slow down shipping
• Shipping does not compromise quality

6. Move toward zero-bug production mindset

• Build systems where:
• Bugs are rare
• Failures are predictable
• Drive a culture where:
• Quality is owned by everyone
• QA enables, not blocks

What success looks like

• ≥ 90% of bugs caught before production
• P1 incidents drop to <1 per account per month
• Teams can ship daily without fear
• Conversation quality remains consistent at scale
• Production issues become rare and predictable

Who you are

• You have 2-3 years of experience in QA / testing / automation
• You have built:
• Automated test systems
• Regression suites
• You think in:
• Systems
• Failure modes
• You care about:
• Quality
• Reliability
• Real-world performance

What will make you stand out

• Experience testing:
• Conversational systems
• AI / chatbot / voice systems
• Strong understanding of:
• Automation frameworks
• API testing
• End-to-end testing
• Ability to:
• Design test strategies, not just execute them

Why join

• You will define quality standards for an AI platform
• Your work directly impacts:
• Customer experience
• Reliability
• Product trust
• You will move the system from:
• Reactive QA → predictive quality systems

What this role is not

• Not manual testing only
• Not a release blocker
• Not reactive bug reporting

What this role is

• A builder of quality systems
• A guardian of production reliability
• A multiplier of engineering confidence

One question to self-evaluate

Can you build a testing system where bugs are caught before users ever see them?

We are looking for a Talent Acquisition Associate with 1–2 years of experience to support end-to-end recruitment. The role involves sourcing candidates, coordinating interviews, screening profiles, and ensuring a smooth hiring process. Strong communication skills and the ability to work in a fast-paced environment are essential.

Skills:

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (Redux)
• Familiarity with newer specifications of ECMAScript
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)

• Knowledge of Adobe Aftereffects is Mandatory
• Create Video Content for User Acquisition and User Engagement. Marketing Videos, Educational Videos and Training Videos.
• An expert at telling a story through visual design, editing raw video footage, and adding effects/elements to enhance motion graphics
• Ability to fully understand the marketing team's needs and specifications
• Create and follow an editorial calendar and collaborate with other members of the marketing team to ensure timely delivery of the videos
• Ensure strict adherence to the style guides, tone, and voice of the company

Roles and Responsibilities

• Managing available resources such as hardware, data, and personnel so that deadlines are met.
• Analyzing the ML and Deep Learning algorithms that could be used to solve a given problem and ranking them by their success probabilities
• Exploring data to gain an understanding of it, then identifying differences in data distribution that could affect performance when deploying the model in the real world
• Defining validation framework and establish a process to ensure acceptable data quality criteria are met
• Supervising the data acquisition and partnership roadmaps to create stronger product for our customers.
• Defining feature engineering process to ensure usage of meaningful features given the business constraints which may vary by market
• Device self-learning strategies through analysis of errors from the models
• Understand business issues and context, devise a framework for solving unstructured problems and articulate clear and actionable solutions underpinned by analytics.
• Manage multiple projects simultaneously while demonstrating business leadership to collaborate & coordinate with different functions to deliver the solutions in a timely, efficient and effective manner.
• Manage project resources optimally to deliver projects on time; drive innovation using residual resources to create strong solution pipeline; provide direction, coaching & training, feedbacks to project team members to enhance performance, support development and encourage value aligned behaviour of the project team members; Provide inputs for periodic performance appraisal of project team members.

Preferred Technical & Professional expertise

• Undergraduate Degree in Computer Science / Engineering / Mathematics / Statistics / economics or other quantitative fields
• At least 2+ years of experience of managing Data Science projects with specializations in Machine Learning
• In-depth knowledge of cloud analytics tools.
• Able to drive Python Code optimization; ability review codes and provide inputs to improve the quality of codes
• Ability to evaluate hardware selection for running ML models for optimal performance
• Up to date with Python libraries and versions for machine learning; Extensive hands-on experience with Regressors; Experience working with data pipelines.
• Deep knowledge of math, probability, statistics and algorithms; Working knowledge of Supervised Learning, Adversarial Learning and Unsupervised learning
• Deep analytical thinking with excellent problem-solving abilities
• Strong verbal and written communication skills with a proven ability to work with all levels of management; effective interpersonal and influencing skills.
• Ability to manage a project team through effectively allocation of tasks, anticipating risks and setting realistic timelines for managing the expectations of key stakeholders
• Strong organizational skills and an ability to balance and handle multiple concurrent tasks and/or issues simultaneously.
• Ensure that the project team understand and abide by compliance framework for policies, data, systems etc. as per group, region and local standards

• Performing research on current benchmark trends and audience preferences
• Designing and implementing social media strategy to align with business goals
• Coordinating with key stakeholders to stay aligned with the brand's requirements in various aspects
• Heading Social Media efforts to achieve the brand's marketing goals while maintaining the brand's identity
• Setting specific objectives and reporting on ROI
• Generating, editing, publishing and sharing engaging content daily on our official handles
• Collaborating with other teams, like marketing, sales and customer service to ensure brand consistency
• Communicating with followers, responding to queries in a timely manner and monitoring customer reviews
• Overseeing social media accounts’ design (e.g. Facebook timeline cover, profile pictures)
• Suggesting and implementing new features to develop brand awareness, like promotions and competitions
• Staying up-to-date with current technologies and trends in social media, design tools and applications
• Strategizing ways to increase followers and interactions
• Planning various activities and contests to enhance brand visibility and community engagement
• Devising plans to enhance community engagement
• Optimising influencer activity

Desired Candidate Profile

• Experience in managing Social Media in the current profile
• Ability to create Social media calendar
• Ability to coordinate with the Creative team or vendor for visual content
• Ability to search on relevant & trending hash tags
• Ability to manage Facebook, Instagram, LinkedIn, Twitter, YouTube
• Hands on experience in content management
• Excellent copywriting skills
• Ability to deliver creative content (text, image and video)
• Knowledge of online marketing channels
• Excellent communication skills
• Analytical and multitasking skills    

At FINPRO, we believe there is a better way to do most of the professional routines and reduce the burden on end-users. A more valuable, automated way, where customers can do their tasks with ease. We build intelligent solutions to help customers in the financial and marketing industry.

Job description:

We are looking for Angular developers to work on product delivery. Responsibilities will include implementing features in the front end using angular. You will work with other front developers to design and implement the web applications.

Tasks:

· Support and improve existing applications and their codebases

· Participate in the implementation and delivery of features

· Building reusable code and libraries for future use, following code style convention

· Ensure the technical feasibility of UI/UX designs

· Optimize application for maximum speed and scalability

· Assure that all user input is validated before submitting it to the back-end

· Collaborate with other team members and stakeholders

· Constantly propose new ideas to enhance the global UX

· Understanding of related front-end technologies for this SPA - React, Redux, GraphQL

Skill set:

· Minimum 4 years of experience with working in angular V2, and ideally experience with Angular 6

· Proficient knowledge of web markup, including HTML5, CSS3

· Perfect understanding of server-side CSS pre-processing platforms, such as SASS

· Perfect understanding of asynchronous request handling, partial page updates, and AJAX

· Proficient understanding of cross-browser compatibility issues and ways to work around them

· Proficient understanding of code versioning tools, such as Git / Gitlab

· Good understanding of SEO principles and ensuring that application will adhere to them

· Ability to work directly with Backend Developers to implement APIs and Software Logic to Angular Framework

· Experience working with python.

· Experience in working with AWS in a CI/CD environment

We are looking for a high-performing Developer to build our ecommerce platform and API framework powered by Machine Learning and Artificial Intelligence. Candidates for this role will be passionate about well-written code, testing, and excel at coming up with simple approaches to complex problems.

Our work culture is overachiever, very amiable, and at the same time always charged with excitement. We encourage our team members to take responsibility and grow into future leaders in the industry.

Job Responsibilities:

• Understand project requirements, writing bug-free clean code and ensure that the solution works per the agreed architecture, SLAs, KPIs and business model
• Integrate Django backend with third party API
• 100% Hands-on role
• Adapt to rapidly evolving requirements and changing priorities and drive the team accordingly
• Reverse engineer for debugging errors in code and ensure quality control in the process.
• Continually drive products towards a meaningful balance between user needs, business objectives and technical feasibility
• Operate in a hyper-collaborative way and follow these guiding principles: Value common sense and simplicity over complexity.

Qualifications:

• Bachelor or Master Degree in Computer Science from a reputed University
• 3 to 5 years of experience working in Django and Python.
• React and/or Angular for front end
• Proficiency in MongoDB and MySql
• Technical Skills: JIRA, Gitlab, Rest API, GCP or AWS
• Experience in performance profiling, tuning, and optimization, caching mechanisms with Enterprise level applicants
• Experience in writing unit testing and test case automation.
• Ability to operate in an Agile environment with a start-up mentality and unstructured environment, Energy, drive and passion to work, and operate in a digital world.