Brand Manager

Experience Level: Intern

Job Description:

As a Customer Support Intern, you will be responsible for supporting users, addressing their queries, and contributing to the overall customer satisfaction. This is a hands-on opportunity to learn and grow in a fast-paced environment, focusing on developing your skills in customer service and support strategies.

Key Responsibilities:

Issue Resolution:

• Assist in responding to customer queries and concerns via email, chat, or phone.
• Escalate complex issues to senior team members and follow up until resolved.
• Document customer issues and solutions for reference.

Customer Assistance:

• Guide users on how to navigate the platform and resolve common issues.
• Provide proactive assistance to improve user experience.

Process Improvement Support:

• Assist in identifying common issues and suggest solutions to enhance support processes.
• Collect feedback from customers and share it with relevant teams.

Team Collaboration:

• Work closely with the customer support team to learn best practices and improve response quality.
• Coordinate with other departments to resolve cross-functional customer issues.

Qualifications:

• Pursuing or recently completed a Bachelor's degree in any field (preferred).
• Excellent communication skills (written and verbal).
• A positive attitude with a customer-first approach.
• Basic understanding of social media platforms and online communities is a plus.
• Strong problem-solving skills and the ability to work collaboratively.
• Willingness to learn and adapt to a dynamic work environment.

Perks of the Internship:

• Hands-on experience in customer service in the social media industry.
• Opportunity to work in a collaborative and innovative work environment.
• Certificate of Internship upon completion.
• Mentorship from experienced professionals.
• Opportunity for a full-time role based on performance.

How to Apply:

If you're eager to kickstart your career in customer support, submit your resume and a brief cover letter to mail I'd outlining your interest and how you can contribute to our team.

We look forward to welcoming a motivated and enthusiastic intern to our team!

Thanks & Regards,

Yamini Patel

HR Manager

•  Work experience as a Java Developer.
•  Experience designing, building and testing Java EE applications.
•  In-depth knowledge of popular Java frameworks like JSF and Spring MVC.
•  Very good understanding of design patterns Hands on experience on ORM framework
•  Design and develop reusable libraries and APIs.
•  Experience with Object-Oriented Design (OOD).
•  Experience on handling exceptions Experience on handling transaction
•  Excellent knowledge of Relational Databases, SQL and ORM technologies ( JPA2, Hibernate)

About Apexon:

Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. For over 17 years, Apexon has been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving our clients’ toughest technology problems, and a commitment to continuous improvement. We focus on three broad areas of digital services: User Experience (UI/UX, Commerce); Engineering (QE/Automation, Cloud, Product/Platform); and Data (Foundation, Analytics, and AI/ML), and have deep expertise in BFSI, healthcare, and life sciences.

Apexon is backed by Goldman Sachs Asset Management and Everstone Capital.

To know more about us please visit: https://www.apexon.com/

About the role:

This role will help build and support the data factory, keying and Linking and Credit Products on Azure. The role will also in addition automate Infra as a code to protect data, performance, secure product and customer interactions. Configure and deploy tools to leverage operational metrics to support customers with sys on glass monitoring and via alerts to help with L2 and L3 support.

Responsibilities:

• Contribute to all phases of the development lifecycle
• Produce well-designed, testable, efficient quality code
• Ensure designs comply with specifications
• Prepare and produce releases of software components
• Support continuous improvement and innovation
• Produce quality documentation for the support teams
• Troubleshoot / Diagnose issues and identify appropriate solutions

Requirements:

• Bachelor’s degree in Computer Science, Computer Engineering or equivalent experience required.
• 8 to 12 years of experience designing, developing and implementing software applications and hands-on experience with large-scale applications at large institutions with technologies like Java/J2EE, Spring, Spring Boot, producing & consuming REST API’s.
• Experience with front-end / UI technologies – ReactJS, JavaScript, HTML CSS
• Strong expertise on Kafka, event-driven architecture
• Strong experience using one or more Relational & non-relational NoSQL databases (Oracle, SQL Server, Cosmos DB, MongoDB, Cassandra, Redis).
• Expertise in Security, IAM Policies and Networking.

Great to Have:

• Experience with Kubernetes, Openshift
• Experience with Azure Event Hub, Azure Blob Storage, Stream Analytics.
• Practical experience with the end-to-end DevOps CI/CD pipeline including one or more of the following: Azure DevOps, Jenkins, Maven, Gitlab, and SonarQube.
• Strong experience on event-based architecture leading strategy, governance and execution of event-based architecture at large institutions.
• Financial services industry experience.
• Experience with analytics and performance monitoring.
• Knowledge of Test Driven Development (TDD) and/or Behavior-Driven Development (BDD).
• Experience in the day-to-day practicalities of Agile software Product Development Lifecycles such as Scrum, SAFe, DAD, Lean-Agile, Kanban, etc.

About Us

We help teachers do better what they do best - teach!

We do this by creating intuitive technology tools that empower teachers across all stages of teaching and learning. We're reimagining how education is delivered in the classroom and we're building a world-class, product-first organisation as we scale. Our mission is to amplify teaching for 60 million K-12 educators globally and support them in delivering meaningful and personalised learning experiences.

Our first product is a collaboration platform for IB PYP teachers. Be it curriculum planning or parent communication, student portfolios or reports creation, we make working together simple and fun. Currently, is being used by 1,000+ progressive schools and 25,000+ teachers across the world. All our growth has been 100% organic and fuelled by positive word of mouth. Over the next 3 years, our goal is to become the preferred teaching partner of more than 50% K-12 teachers across the world.

We are a diverse group of people (educators, engineers, designers) who have been fortunate to study at some of the best colleges - Stanford, Harvard, Brown, IITs. We have experience of working in companies like McKinsey, Unilever, Sprinklr, Zomato, Bridge International Academies,and, Teach for India. We also own and operate a network of progressive schools (www.todden.com); this gives us the opportunity to work in a tight loop with teachers and incorporate their feedback into the products and services we build. We are backed by leading VCs and Angel Investors.

"Good design is as little design as Possible" - Dieter Rams

Design is one of our core competencies and as a Visual Designer on the team, you'll lead the way. Our designers are makers and storytellers. They envision how people experience our brand and bring that vision to life in a way that feels inspired, refined and even magical.

• Has an interest in designing for education
• Is a design expert with deep understanding spanning digital, print, and experiential design
• Is obsessed with breaking new creative ground through crafting the best ideas in design
• Is optimistic and open to new ideas and ways of working
• Has a diverse portfolio that shows good aesthetic judgment and attention to detail

• 2+ years' of experience in designing for brands, digital products and services
• Formal design training with an incredible eye for detail and obsessive appreciation for typography, design and layout
• Demonstrated mastery of the Adobe Creative Suite
• Excellent organisational, collaboration, and communication skills

Client Servicing Manager must have strong interpersonal and communication skills and must have worked in an Advertising agency before. They must be able to strengthen the relationship between the agency and the clients. They must be good at:

Backend Developer - Node.JS - AirFi

AirFi is a market leader in providing portable Onboard Passenger Entertainment and Mobile Crew Sales Solutions to various passenger travel segments. Founded in 2011 in The Hague, Netherlands - AirFi is the world's fastest-growing company in mobile InFlight Entertainment space and in providing ancillary sales solutions to enterprise customers.

AirFi brings disruptive innovations in a cost-effective manner to the airline cabin and other modes of passenger transport mediums and is making thousands of passengers and crew happy every day all over the globe!

Your key responsibilities

• Responsible for ideating, designing, developing, and supporting the backend services of AirFi web apps for different modes of passenger transport including major airlines across the world.
• Manage your components independently, including but not limited to: gather requirements; communicate design decisions to cross-functional teams including data science, engineering, analytics, and operations; proactively seek user feedback.
• You will help AirFi to quickly iterate and scale web app development to different segments of customers with standard processes, automation, monitoring, and rapid quality assurance.
• Proactively monitor the web apps space for continuous improvements and optimisations, looking for new opportunities and challenges.

What we look for

• Exposure to product development, self-driven, highly motivated and you must be independent in managing on your own components or features
• You must be extremely collaborative and enjoy working cross-functionally with other engineers, designers, and stakeholders
• You must possess an affinity for metrics and analytics - You must be proactive and must move fast or pivot to meet the changing needs of the product
• You are a problem solver and can use everything from front end to command-line tools to help you identify and fix issues.
• You should be diligent, thoughtful, have an eye for detail and have great oral and written communication skills
• Work with product and engineering teams on different data driven products and help drive/implement the Data flows for the same.
• Designing, integrating and documenting technical components for seamless data extraction and analysis

Must have technical skills

• MUST: Experience in Javascript or any modern-day JS frameworks - 7+ years
• Experience NodeJS, MongoDB or any other NoSQL DB - 7+ years
• Experience on building RESTful services and MVC patterns - 5+ years

You get bonus point for

• Responsive web-frameworks (e.g. Foundation, Bootstrap)
• Experience in AngularJS, React, etc - 2+ years
• Linux skills (we run on embedded Linux)
• Expertise HTML5, CSS,
• Experience on Cloudant, AWS, GCP etc.

• Experience on eCommerce or payments related domains

We promise to provide opportunities that not only satisfy your creative instincts but also let you make a significant impact on the products that we create and ultimately the business we are in. We provide a great platform to take up multiple roles based on individual interests or skills and collaborate with different global teams. We boast of a professional, fun work environment with a flat hierarchy and super supportive people to work with. We also encourage a work culture where - no idea is a bad idea and the team can shout it out to be heard!

Some of our benefits that our employees cherish:

• Flexible work timings, remote working and work from home options
• Liberal employee policies including genuine open-door policy and special focus on keeping the work culture non toxic
• A very liberal leave policy that includes paternity, adoption and sabbatical leaves
• We provide Skill enhancement sponsorships
• Celebratory team events, regular team virtual GupShups and fun engagement activities including the annual team (destination) meetings and the annual family gala dinner!
• Meal coupons and random gift vouchers
• Career longevity perks and so on!

When we're in office some of the things that make AirFi an interesting place to work are - healthy breakfast, snacks and a fully loaded pantry (read: health alert!); we try to keep AirFi as a fun place to work at and have interesting team activities on Fridays with occasional beers. 

You get the opportunity to work and socialise with our global team when they visit or when you visit our customer offices/hangers. Last but not the least, in case you are an aviation geek - the opportunity to be on test flights and learn how the aviation industry works!

• https://www.linkedin.com/company/airfi">LinkedIn
• https://www.facebook.com/AirFi.aero">Facebook
• https://twitter.com/airfi_aero">Twitter
• http://airfi.aero/">Website

1. A candidate with 2+ years of experience in building high-quality Android apps. 
2. A strong understanding of the full life cycle of app development.
3. Experience in designing, developing, debugging and deploying software for server-side development using Java/ Kotlin language.
4. Understanding and the sound of Android SDK, in different versions of Android, and how to effectively write code for a multitude of Android devices.
5. Excellent knowledge of Android design principles and third-party libraries 
6. Experience in building RESTful API's focusing on integration with back-end services.
7. Hands on experience with continuous integration.
8. Passionate about Android and are always up to date with the latest industry trends concerning OS, devices, applications, web technologies and new user interactions as they are released.