Customer Support executive

Scrum Master

Bangalore (Marathahalli)

Key Responsibilities

• Lead digital transformation initiatives for global clients within the data engineering domain, aligning technical solutions with business objectives
• Act as a bridge between business and technical teams to gather, analyze, and translate requirements into user stories and acceptance criteria
• Own and manage product backlogs, ensuring continuous grooming and prioritization aligned with client goals
• Facilitate Agile/Scrum ceremonies including daily stand-ups, sprint planning, and retrospectives
• Collaborate with cross-functional teams (Data Engineering, QA, DevOps, and stakeholders) to ensure seamless delivery
• Drive Agile best practices and continuous improvement in processes, timelines, and product quality
• Track and report team performance metrics, sprint progress, and release planning

Required Qualifications

• 8+ years of experience in IT services with a mix of business analysis and Agile delivery roles
• Strong experience working with data engineering teams / data platforms
• Proven experience in delivering client-facing digital products and managing complex stakeholder environments
• Hands-on experience with Agile tools such as JIRA, Confluence, and backlog management platforms
• Strong analytical, communication, and facilitation skills with the ability to balance business and technical priorities

We are looking for a creative and detail-oriented Video Editor to produce high-quality video content for our wealth management brand. The role involves editing educational, promotional, and social media videos that build trust, clarity, and brand credibility among investors.

Key Responsibilities

• Edit videos for social media, YouTube, website, ads, and internal communications
• Create engaging short-form content (Reels, Shorts) and long-form videos
• Add graphics, subtitles, transitions, sound effects, and background music
• Ensure videos align with BFC Capital’s brand tone and compliance guidelines
• Collaborate with marketing, content, and leadership teams
• Optimize videos for different platforms (Instagram, YouTube, LinkedIn)
• Manage video files, versions, and timelines efficiently

Required Skills

• Proficiency in Adobe Premiere Pro, After Effects, Final Cut Pro, or similar tools
• Strong understanding of storytelling, pacing, and visual aesthetics
• Experience with motion graphics and subtitles
• Basic knowledge of color correction and sound editing
• Ability to meet deadlines and handle multiple projects

Preferred Qualifications

• Experience editing finance, investment, or corporate content
• Understanding of YouTube & social media algorithms
• Familiarity with branding and compliance-sensitive content
• Basic knowledge of thumbnails and visual hooks

ROLES AND RESPONSIBILITIES

Essential Functions:

• Handle a portfolio of projects and clients in parallel from Fortune 1000 companies and across geographies.
• Plan for a quarter ahead and develop an execution plan for projects and people in the team. Need to be ahead of both client and internal resources in planning and execution.
• Establish and maintain strong relationships with product delivery, the sales team, client and account managers.
• Make sure that the projects are achieving promised business value/RoI and figure out ways to achieve it if there is a gap.
• Build Rapport with clients and manage those effectively, high end consulting touch would be required
• Manage escalations, variations, complexities in projects effectively.
• Able to effectively use the established frameworks in project execution, client handling, resource utilization, resource mentoring etc.
• Directly supervises functional consultants, solution architects; conducts employee performance reviews/evaluations and career development discussions
• Manage up- Make sure to keep the higher management honest and able to strike a right balance between issues/items that are to be escalated vs that are to be handled.

REQUIREMENTS AND QUALIFICATIONS

Education:

• Bachelor's or Master’s Degree (preferably from a top reputed university) 
• Strong presentation and facilitation skills with small and large groups
• Strong analytical skills with the ability to understand Fortune 1000 client business complexities and handle those

Experience:

• Overall 8+  years of professional services experience with extensive experience in customer facing  roles and involved in requirements gathering, gap analysis, feasibility study etc.
• Minimum 2 years of experience as Project manager or equivalent role demonstrating management and leadership experience, preferably in a fast paced consulting / professional services set-up.
• Minimum 1 year of experience managing large portfolio, leading cross-functional teams and tracking the project progress against the plans
• Experience in leading and mentoring people as part of the project life cycle.
• Experience in following the established processes/standards/templates to achieve successful results.
• Experience with Invoice-to-Cash related business process is desirable

Critical Knowledge, Skills, and Abilities Requirements:

• Excellent communication and presentation skills
• Team management and collaboration skills
• Strong organizational skills and detail oriented
• Ability to negotiate with stakeholders and have challenging discussions
• Proven problem solving, risk mitigation and analytical skills
• Excellent team and interpersonal skills
• Strong ownership to drive the projects from start to finish with maximum client delight

Roles and Responsibilities

§ Writing, editing and publishing engaging content for various social networks, including Instagram, Linkedin, Twitter and Facebook etc.

§ Tracking and reporting on social media responses by analyzing traffic to the site

§ Update our social media pages with compelling company news, events, celebrations or solutions and services

§ Respond to questions and comments on our social media pages in a timely and accurate manner

§ Maintaining a visible online on social media presence and adhering to the marketing goals

§ Increasing the company's awareness and readership by using relevant advertising techniques

§ Optimize social media content (language, message, tone) on the basis of the behaviour of our target audience

§ Familiarity with paid advertisement and aware about different websites, and tools for creating graphics, images and video content

§ To create a range of engaging digital content such as Marketing and      

 Promotional videos and Reels to be used across a variety of online

 platforms and social media channels.

§ To help us maximise our online profile and develop our ever-growing social media presence through the creation of video driven strategies and digital media content.

§ Pays attention to trends on Instagram Reels creating and analyzing what works for our business.

§ Coordinate with the creative department to create advertising/engagement posts (e.g. for Company Events, Job posts, etc.)

§ Contribute to the creation of various content materials including: Blogs, Articles, Website Pages, Email templates, Social Media posts etc

§ Develop a deep understanding of MHFAI’s business, brand voice, and target audiences.

§ Develop posts and articles on a wide range of topics that resonate with our target audience and drive traffic to our website

§ Proofread and edit content to ensure high-quality standards, including grammar, spelling, and punctuation

§ Continuously discover and implement new editing technologies and      industry best practices to maximize efficiency

§ Requirements and skills

§ 3+ years of solid experience in digital content marketing or related fields

§ Excellent written and oral Communication skills

§ The ability to create original web content with images or videos

§ Proven work experience as a Social Media content writer or a similar role

§ Hands-on experience using various social media platforms to advertise

§ Proven record of excellent writing demonstrated in a professional portfolio

§ Ability to work independently with little or no daily supervision

§ Working knowledge of SEO, analytics tools, and keyword research

§ Strong research skills and the ability to synthesize complex information into clear and concise content

§ Creative thinking and the ability to generate innovative ideas

We are looking for a good JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.

Responsibilities

• Developing new user-facing features using React.js
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high-quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers

Skills:

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (Redux)
• Familiarity with newer specifications of ECMAScript
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)

• 5+ years’ experience in customer focused product management in a technical product, end-to-end implementation and deployment within cloud systems.
• Must have experience in SaaS applications.
• Must have knowledge of Angular 8+, Azure, HTML CSS, JQuery, JavaScript ASP.Net, C#, SQL Server 2012/2014+ etc.
• Should have sound knowledge of Object-Oriented (OOPS) concepts.
• Must have experience in end-to-end product ownership and project management.
• Good experience in Relational Database Management Systems, Database design and Normalization.
• Hands-on experience in design, development, and debugging of systems.
• Object-Oriented Design (OOD) to ensure scalability and maintainability.
• Experience managing multiple clients with strong knowledge of Agile/SCRUM processes.
• Hands-on experience in DevOps and Azure functions.

KEY DUTIES AND RESPONSIBILITIES

·         Working on and at times leading the full software development lifecycle of systems

• Solid technical background with understanding and/or hands-on experience in software development, web technologies.
• Works with the product development team on the validation and verification process.
• Coordinate with the sales team to promote the product. 
• Experience of going through a full product lifecycle, integrating internal and external customer feedback into product requirements, managing change requests, driving prioritization and pre- / post-launch execution.
• Define product tasks and resource requirements.
• Analysis of systems, considering reliability, systems risks and code.
• Create technical and feature roadmaps along with release planning, sprint goals, and grooming of both technical and business functions.
• Manage project conflicts, challenges, and dynamic business requirements to meet expected deliverables.
• Experience in maintaining the document of application functionality.
• Excellent understanding of process management, improvement practices, operation services.
• Strong written and verbal communication skills.

• Augmenting, improving, redesigning, and/or re-implementing Dolat's low-latency/high-throughput production trading environment, which collects data from and disseminates orders to exchanges around the world
• Optimizing this platform by using network and systems programming, as well as other advanced techniques
• Developing systems that provide easy access to historical market data and trading simulations
• Building risk-management and performance-tracking tools
• Shaping the future of Dolat through regular interviewing and infrequent campus recruiting trips
• Implementing domain-optimized data structures
• Learn and internalize the theories behind current trading system
• Participate in the design, architecture and implementation of automated trading systems
• Take ownership of system from design through implementation

Job Responsibility: 

• Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions. Analyzes requests, provide solutions or ascertains who best can provide the information, and routes the request to the appropriate department/individual 

• Resolves level 1 product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.

• Contributes to team effort by accomplishing team metrics and SLA   

• Provides all billing-related information to customers – helps in resolving any billing issues 

• Receives, processes and verifies the accuracy of requests from customers utilizing the company’s internal tools and systems 

• Ensures and provides quality service to both internal and external customers. 

• Receives inquiries and contacts the organization’s other departments to resolve a variety of account-related issues 

• Participates and provides expertise as a member of the Customer Care group 

• Attends regular meetings and feedback sessions 
  
  

Total Rewards Analyst

From day one, Smarsh was built on a set of core values that have motivated and sustained us – People First, Inspire Confidence, and Embrace the Impossible. We ask that each of our employees – whether new or old- ingrain these values in our day-to-day decisions, call on them while serving our customers and our peers and apply them when creating the best possible products, we can imagine.

Smarsh is a global leader in natural language processing, artificial intelligence, and machine learning. Smarsh’s SaaS solutions transforms the risk and compliance industry with the first integrated, AI-powered solution for the retention, oversight, and analysis of electronic communications.

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility, and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like

What You Will Be Doing

As a Total Rewards Analyst you will be responsible for developing, implementing, and administering the entire spectrum of total rewards and not limited to compensation and benefit policies and programs, which support company objectives and local practices. You will also provide HR and leadership with processes and tools that facilitate the administration of equitable quality programs and ensures a competitive market position for the organization. You will be developing and/or participating in compensation/benefit surveys to analyse company’s competitive position. You will be ensuring company compliance with government laws governing both compensation and benefits practices.

Responsibilities

• Support day to day compensation & benefits management and operations in the region to ensure alignment with business goals and a robust Total Rewards framework to attract, motivate, engage, and retain employees
• Overall compensation philosophy design – Building the system to keep pay equitable to market and creation of systems for delivery at scale.
• End to End Support to our rewards cycles (mid-year and year-end) including the review current offerings and plans for enhancements and changes, rollout and communication materials.
• Assist with the compliance and governance of compensation and benefits policies and programs, monitor market trends, identify risks, perform audits, and provide solutions
• Act as the first point of contact for compensation and benefits queries and issues raised by employees, payroll, HR, and vendors including managing invoices.
• Lead compliance and adherence to global and local instructions/policies, and relevant local regulations / legislations.
• Create and maintain the regional compensation and benefits content on the employee portal based on the current programs and policies.
• Conduct routine market research and provide timely compensation analysis and support for new hire offers compensation & benefits packages related to job changes and relocations.
• Can contribute to a collaborative work environment with the goal to improve the delivery of compensation and benefits.
• Demonstrate excellent customer service through using effective communication skills in written and verbal interactions.
• Are comfortable working independently/with minimum supervision and interacting with employees at all levels across the globe
• Manage enrolment data for benefits including reconciliation and coordination with vendors to find solutions and resolve inquiries.
• Work on benefits solutions during M&A Cycles, planning on budgeting and harmonization.
• Partner with global total rewards teams to derive and deliver solutions at scale

Why Smarsh?

Ready to join a thriving tech company that’s redefining digital archiving and business intelligence?

Smarsh is the leading comprehensive archiving platform. Recognized as one of today’s fastest growing companies in the U.S., Smarsh delivers innovative cloud-based solutions that help organizations manage and enforce flexible and secure records retention and compliance strategies for electronic communications, including social media and enterprise social networks (Yammer, Chatter, Facebook, LinkedIn and more).

Our motto is ‘People First. Inspire Confidence. Embrace the Impossible.’ We hire lifelong learners who have a passion for their discipline and a track record of excellence. To learn more about us, visit www.smarsh.com/careers