Customer Support executive

About the Role

We’re hiring a Full Stack Engineer who can own features end to end, from UI to APIs to data models.

This is not a “ticket executor” role. You’ll work directly with product, AI, and founders to shape how users interact with intelligent financial systems.

If you enjoy shipping real features, fixing real problems, and seeing users actually use what you built, this role is for you.

What You Will Do

• Build and ship frontend features using React, Next.js, and React Native
• Develop backend services and APIs using Python and/or Golang
• Own end-to-end product flows like onboarding, dashboards, insights, and AI conversations
• Integrate frontend with backend and AI services (LLMs, tools, data pipelines)
• Design and maintain PostgreSQL schemas, queries, and migrations
• Ensure performance, reliability, and clean architecture across the stack
• Collaborate closely with product, AI, and design to ship fast and iterate
• Debug production issues and continuously improve UX and system quality

What We’re Looking For

• 2 to 3+ years of professional full stack engineering experience
• Strong hands-on experience with React, Next.js, and React Native
• Backend experience with Python and/or Golang in production
• Solid understanding of PostgreSQL, APIs, and system design
• Strong fundamentals in HTML, CSS, TypeScript, and modern frontend patterns
• Ability to work independently and take ownership in a startup environment
• Product-minded engineer who thinks in terms of user outcomes, not just code
• B.Tech in Computer Science or related field

Nice to Have

• Experience with fintech, dashboards, or data-heavy products
• Exposure to AI-powered interfaces, chat systems, or real-time data
• Familiarity with cloud platforms like AWS or GCP
• Experience handling sensitive or regulated data

Why Join Alpheva AI

• Build real product used by real users from day one
• Work directly with founders and influence core product decisions
• Learn how AI-native fintech products are built end to end
• High ownership, fast execution, zero corporate nonsense
• Competitive compensation with meaningful growth upside

Roles and Responsibilities:

1. Support Cybersecurity Assessments:

o Assist in conducting cybersecurity governance risk assessments for

applications.

o Help in the preparation and review of the Cybersecurity Governance

Assessment Questionnaire (CGAQ).

o Ensure all necessary information is collected and documented accurately.

o Provide guidance and support to ensure understanding and compliance with

cybersecurity requirements.

2. Issue and Exception Management:

o Track and follow up on issues and exceptions identified during assessments.

o Ensure timely closure of findings from assessments and audits.

o Document and report the status of issues and exceptions to relevant

stakeholders.

3. Documentation and Reporting:

o Assist in maintaining accurate records of assessments, issues, and exceptions.

o Maintain contact with with IT and Business to ensure customer satisfaction

We are seeking a talented specialist to help design and implement a cutting-edge automation and tracking ecosystem using GoHighlevel software, integrated with the powerful PhoneBurner power dialer. This short-term project comes with the potential for future opportunities and offers flexible working hours, making it perfect for a dynamic and skilled individual looking to make a significant impact.

Project Overview:

Part 1 - Design Phase:

• Grasp our vision for the ultimate automation ecosystem.
• Craft a comprehensive plan to maximize GoHighlevel's capabilities.
• Seamlessly integrate PhoneBurner power dialer using meaningful webhooks.
• Provide expert insights on GoHighlevel’s limitations and capabilities.
• Share best practices for automating follow-ups, appointment scheduling, and lead/task assignments.
• Outline key metrics and effective monitoring strategies.

Part 2 - Implementation Phase:

• Bring the approved design plan to life.
• Set up and configure GoHighlevel and PhoneBurner integration.
• Implement automation workflows and reminders for agents.
• Ensure smooth lead and task assignments to team members.
• Configure robust tracking and reporting of key metrics.
• Deliver comprehensive training and documentation for ongoing management.

Requirements:

• GoHighlevel software certification.
• Experience with PhoneBurner or similar power dialers.
• Strong understanding of automation and CRM integration.
• Ability to design and implement complex workflows.
• Excellent communication skills to explain GoHighlevel’s capabilities and limitations.
• Experience in setting up webhooks for integrations.

Complete this form to apply:

https://docs.google.com/forms/d/e/1FAIpQLSdOYq1xLowhrkqBaXaDEb2y8Cb5r4m2uZd76ky94uXJXG9xHA/viewform

Duties & Responsibilities

You will be responsible for

● Working closely with our digital marketing team to develop digital marketing plans.

● Track and report digital marketing plans for effectiveness and efficiency.

● Assist our digital marketing team with Off page, On page & Technical SEO activities.

● Produce content for content marketing & for On page optimization.

● Track keyword rankings

● Keep track of the latest trends in the industry and communicate ideas for improvement with the team. Skills and Qualifications A successful Digital Marketing Intern needs various skills and qualifications to perform the required duties of their role.

Essential skills for this position include the following:

● Strong written & verbal communication skills

● Creativity and ability to develop engaging content

● Detail-oriented and highly organized.

● Prior experience in digital marketing or related field is a plus.

● Proficiency with word processing, spreadsheet and presentation software

● Knowledge of basic design tools will be an added advantage.

● Ability to quickly learn and process information

● Organization and time management skills

● Strong desire to learn along with professional drive

● Solid understanding of different marketing techniques

● Passion for the digital marketing industry and its best practice

Mandate Skills:- Appium, Java

Responsibilities:

• Should have hands on experience Java have flexibility to learn new programming languages, tools & can build PoC around them
• Should have hands on experience on Functional Testing (UI, Mobile, API), Regression Testing, Testing Web Services/API (Postman/Swagger/YAML)
• Experience on load testing/performance testing is good to have
• Should have hands on experience with API testing tools like ReadyAPI, SOAPUI, JMeter, Blaze meter etc.
• Should have hands on knowledge in writing PL/SQL's to collect and verify test data and should have worked on relational databases.
• Must have knowledge on setting up test automation pipeline in CI/CD tools like Jenkins, Teamcity, and Azure DevOps etc.

Desired profile:

• Should have excellent communication skills and should be able to handle communications independently and confidently with business and development teams.
• Should have good documentation skills & experience in defining and publishing key quality metrics and governance around it.
• Experience with Test Management tools like Atlassian JIRA, TestRail will be a plus.
• Experience working in Agile software development

Key Skills

• Java, C#, JavaScript & have flexibility to learn new programming languages
• Designing Proof-of-Concepts (PoC) & Test automation architecture/framework
• Automation Testing (UI, Mobile, API, dB)
• PL/SQL , MS-SQL Server
• API testing tools like RestAssured, RestSharp, ReadyAPI, SOAPUI, JMeter, Blaze meter etc.
• CI/CD tools like Jenkins, Teamcity, and Azure DevOps etc.
• Open Source tools - Appium.

• Work with modern tools and technologies including Azure
• Work in a highly collaborative agile/scrum delivery environment.
• Ability to influence testing methodologies and tools.
• Opportunity for long-term advancement and career growth.
• Thrive in a company that values a culture of safety, sustainability, inclusiveness, and performance.

WHAT YOU WILL DO

• Proactively learn and understand the existing platform and proposed new feature requirements
• Designs create, and executes test plans, scenarios, scripts, or procedures that address areas such as database impacts, regression testing, negative testing, error or bug retests, or usability.
• Collaborate with the other members to create a world-class QA function
• Verify or validate model outcomes
• Python coding
• Identify, analyze, and document problems with requirements, program functionality, and /or data
• Validate Production releases
• Document software defects, using a bug tracking system (Azure Dev Ops), and report defects to software developers and stakeholders

Required Qualifications

• 8+ years’ experience working in an IT environment
• Experience putting together a roadmap plan for QA functions and features
• Experience performing feature testing on multiple applications and platforms
• Experience in writing, executing, testing SQL queries, and ETL processes
• Experience in API testing
• Experience in DevOps
• Experience in Insight validation

Preferred Qualifications:

• Exposure to the Microsoft BI stack including (Azure SQL, SQL Server, SQL queries, Azure Data Factory, SSIS, SSAS, Power BI, SSRS)
• Experience with Azure Dev Ops
• Experience with data warehouse and/or BI environments
• Experience with an Agile software methodology
• Experience designing, developing and maintaining automated test scripts
• Excellent communication skills, both written and verbal, with strong analytical and problem-solving skills
• Automation skills
• Good to have Python DS/ML library knowledge

• Experience in PHP & MySQLi, various open source frameworks,
• Strong knowledge in JavaScript, XHTML, CSS, AJAX, SQL,
• Strong Knowledge in Frameworks like Laravel
• Strong skills of APIs Creation & integration
• Knowledge of Cloud Servers like AWS, Digital ocean
• Know how to Secure the PHP Scripts from attacks or injections,