Customer Support executive

Responsibilities

• Build and enhance backend features as part of the tech team.
• Take ownership of features end-to-end in a fast-paced product/startup environment.
• Collaborate with managers, designers, and engineers to deliver user-facing functionality.
• Design and implement scalable REST APIs and supporting backend systems.
• Write clean, reusable, well-tested code and contribute to internal libraries.
• Participate in requirement discussions and translate business needs into technical tasks.
• Support the technical roadmap through architectural input and continuous improvement.

Requirements

• Experience: 4 - 5 years.
• Strong understanding of Algorithms, Data Structures, and OOP principles.
• Integrate with third-party systems (payment/SMS APIs, mapping services, etc. ).
• Proficiency in Python and experience with at least one framework (Flask / Django / FastAPI).
• Hands-on experience with design patterns, debugging, and unit testing (pytest/unittest).
• Working knowledge of relational or NoSQL databases and ORMs (SQLAlchemy / Django ORM).
• Familiarity with asynchronous programming (async/await, FastAPI async).
• Experience with caching mechanisms (Redis).
• Ability to perform code reviews and maintain code quality.
• Exposure to cloud platforms (AWS/Azure/GCP) and containerization (Docker).
• Experience with CI/CD pipelines.
• Basic understanding of message brokers (RabbitMQ / Kafka / Redis streams).

Apply here: https://grnh.se/4efe4a454us

Drive growth at one of the fastest-growing companies in America. 

Fresh Prints is an NYC-based custom apparel brand. We find incredible students and give them training and support to build the business at their schools. We have 600+ students who will do $40+ million in sales over the next 12 months. 

You’ll be focused on the next $100 million. How do we create unique value propositions? How do we optimize the existing revenue channels and develop additional revenue channels? How do we usher in the next stage at Fresh Prints? 

Those are the questions the members of our cross-functional Growth Team work on every day. They do so not as developers, designers, or marketers but as entrepreneurs determined to drive the business forward. 

This role is perfect for someone with 3+ years of experience in search and social ad marketing, paid ad campaigns, A/B testing, segmentation, conversion rate/funnel optimization, budget management, etc. For the right person, this role offers an uncapped opportunity. With time, the role will develop into a higher-level role, and you’ll be given the space to own the ads channel. 

We’re looking for someone willing to take ownership of projects, be super attentive to details, be proactive, stay calm under pressure, and execute on tight deadlines. The ideal candidate should love taking on new challenges. Needless to say, you’ll grow as Fresh Prints grows. You’ll get the time and support you need to learn, develop professionally, and have a big impact. 

Description of the Role 

• Own hitting our ad channel MQL volume and cost goals 
• Work with our agency to manage and build an overall search and social ads marketing strategy 
• Collaborate with our creative team to design ad creatives 
• Write compelling on-brand ad copy that grabs attention, communicates key messages, and drives action
• Work with our agency to plan and execute A/B tests to evaluate different ad variations and optimize for better results
• Continuously optimize ad placements, targeting options, and bidding strategies to improve campaign performance
• Utilize audience segmentation strategies to target specific demographics, interests, and behaviors effectively
• Ensure that all ads meet quality & brand standards
• Generate comprehensive reports on advertising performance, providing actionable insights and recommendations to stakeholders
• Manage advertising budgets based on performance, market trends, and business objectives
• Conduct regular analysis of competitor advertising activities to identify strengths, weaknesses, and opportunities for differentiation
• Collaborate with cross-functional teams, including revenue, brand awareness, and retention, to align advertising efforts with overall business goals

Requirements 

• 3+ years of experience with search & social ads 
• Proven experience in advertising management and funnel optimization
• Strong understanding of digital advertising platforms like Google & Facebook Ads
• Familiarity with advertising metrics and KPIs, such as CTR, CPC, CPA, ROAS, etc
• Ability to multitask and manage multiple projects simultaneously in a fast-paced environment
• Excellent analytical skills and ability to provide actionable insights from data
• Excellent communication, negotiation, and interpersonal skills 
• Creative thinker with a passion for staying abreast of industry trends and innovations
• Strong time management & prioritization skills 
• Super detail-oriented and meticulous with work 
• Self-motivated and excited to work on different projects 

Personal Attributes 

• Proactive. You believe it’s always on you to ensure that anything you do is a success
• In love with a challenge. You revel in solving problems and want a job that pushes you out of your comfort zone
• Goal-oriented. You’re incredibly ambitious. You’re dedicated to a long-term vision of who you are and where you want to go
• Open to change. You’re inspired by the endless ways in which everything we do can always be improved
• Calm under pressure. You have a sense of urgency but channel it into productively working through any issues
• Super attentive to detail. You have an eagle’s eye for detail and can catch any mistake within seconds

Compensation & Benefits 

• 14 lakhs (per annum) 
• Health Insurance 
• Mental Health Benefits
• The opportunity to learn a lot rapidly 
• Working with a talented and busy team dedicated to building a business together

Details 

• This is a WFH role and could be based anywhere in India
• Hours are Monday - Friday, 12:30 PM IST - 9:30 PM IST 

Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.

At Egnyte we build and maintain our flagship software: a secure content platform used by companies like Red Bull and Yamaha.

We store, analyze, organize, and secure billions of files and petabytes of data with millions of users. We observe more than 1M API requests per minute on average. To make that possible and to provide the best possible experience, we rely on great engineers. For us, people who own their work from start to finish are integral. Our Engineers are part of the process from design to code, to test, to deployment, and back again for further iterations.  

We have 300+ engineers spread across the US, Poland, and India.

You will be part of the Site Reliability Engineering Team. This role involves the design, scale, performance tuning, monitoring, and administration activities on the various databases (majority on MySQL).

Your day-to-day at Egnyte:

• Build, scale, and administer a large fleet of MySQL servers spread over multiple data centers with a focus on performance, scale, and high availability.
• Monitor and troubleshoot critical performance bottlenecks for MySQL databases before it causes downtime.
• Review and assess the impact of database schema design, topology changes prior to their implementation
• Ensure that databases are secured, maintained, backed up, and highly available.
• Review stress testing results and provide recommendations to development teams
• Automate anomaly detection to surface databases with failures, IOPS, deadlocks, and other failure reasons.
• Automate management tasks, streamline processes, and perform standard administrative functions

About you:

• Understanding of MySQL’s (5.7+) underlying storage engines
• Knowledge of Performance and scalability issues with MySQL
• Strong experience with MySQL HA using Orchestrator/ProxySQL/Consul/Pacemaker
• Experience with configuration management like Puppet/Ansible
• Knowledge of limitations in MySQL and their workarounds in contrast to other popular relational databases
• Automation experience with ‘Python/Ruby/Perl’ and ‘SQL’ scripting
• Analytical skills necessary to perform troubleshooting of errors and performance issues on a large array of Mysql cluster spread over multiple data centers.

Due to the nature of the role, it would be nice if you have also:

• Experience in other distributed systems like Redis, Elasticsearch, Memcached.
• Experience in managing a large fleet of database servers.
• Knowledge of HA and scalability issues with PostgreSQL

NET Profile 

DESIRED SKILLS

·         Experience in Microsoft technologies (Microsoft Dot Net, C#, http://asp.net/" target="_blank">ASP.NET, MVC, Microsoft SQL, .NET Core, Web API, WCF, Bootstrap, JavaScript, Angular JS, Web API, Web services, Rest API)

·         Design a complex architecture landscape involving API integrations.

·         Hands-on experience in ASP.Net, C#, MVC, WCF, Restful services, Web API, AngularJS, Entity Framework

·         Strong analytical & problem-solving skills

·         Must have excellent oral & email communication skills.

·         Strong analytical and problem-solving skills

·         Must have a positive attitude and a yearning to get things done and demonstrate ownership of deliverables.

NICE TO HAVE SKILLS

·         Knowledge in Microsoft Azure.

·         Good Command on Agile Development & Azure DevOps.

·         Knowledge in Angular / React / Node JS

·       Mainly they are looking for:

C#

http://asp.net/" target="_blank">ASP.NET MVC,

AJAX,

LINQ,

jQuery,

WebApi.

Job Description:

• The Position will gather user requirements, create and maintain procedures, and assist in the configuration/customization of the system.This position requires flexibility with changing priorities.
• Generates new code and corrects, convert’s, and/or modifies existing code to meet specifications.
• Prepares detailed specifications from which code will be written.
• Writes and update’s Technical Documentation such as users' manuals, product specification’s, and Training Materials.
• Performs a variety of Testing Procedures on assigned products, analyzes test results, and correct the problems.
• Good Knowledge in Asp.Net , C# Windows application , MVC/Web API & SQL Experienced in integrating clinical Diagnostic Processes into LIS processes through software development Life-cycle test, and verification and validation. Development of instrument interfaces from LIS to Clinical Laboratory Instruments, and data interfaces with external Stakeholders. Knowledge and Experience in LIS life cycle form Implementing requirements and Design through Configuration and Development