Customer Support executive

Company Description

Connect and Heal - CNH Care is a healthcare organization based in Bengaluru that provides holistic outcome-focused, patient-centric care. The company serves as the first point of contact for the healthcare needs of employees and their families through virtual and in-person care. With a subscriber base of over 6 million lives, Connect and Heal aims to provide a care continuum by offering integrated healthcare services, including acute and primary care, emergency response, chronic care management, preventive health checks, diagnostics, and hospital assistance.

Role Description

This is a full-time on-site role for a Customer Care Executive at Connect and Heal - CNH Care. The Customer Care Executive will be responsible for providing customer support, ensuring customer satisfaction, delivering exceptional customer service, and effective communication. They will also be responsible for sales-related tasks to promote the company's services.

Responsibilities:

• Handling customer queries via any support channel
• Approach all queries with customer centric attitude
• Offering exceptional customer service and satisfaction
• Help build and improve processes
• Adhere to set standards of TAT and SLA
• Demonstrates customer empathy during all interactions with customers.

Candidate requirements:

• 1 to 3 years’ experience in a customer support role
• Can handle verbal and non-verbal process (chat, email, phone)
• Excellent interpersonal skills
• Excellent written and oral communication skills in English and Hindi
• A quick learner
• Ability to make high quality decisions & Multi task.

Language Proficiency: English (Fully proficient), Hindi (working proficiency), Marathi & Telegu( limited working proficiency), Tamil & Kannada ( Elementary proficiency) 

CTC offered: 2- 3.50 LPA

Location: Bangalore, HSR Layout

What is company looking for:

Company is looking forward to onboard a diligent Full Stack Developer/ Software Engineer to produce scalable software solutions. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment. As a Full Stack Developer. you should be comfortable around both front-end and back-end coding languages, development frameworks and

third-party libraries. You should also be a team player with a knack for visual design and utility.

Responsibilities:

1. Work with development teams and product managers to ideate software solutions.
2. Design client-side and server-side architecture.
3. Build the front-end of applications through appealing visual design.
4. Develop and manage well-functioning databases and applications.
5. Write effective APIs.
6. Test software to ensure responsiveness and efficiency.
7. Troubleshoot, debug and upgrade software.
8. Create security and data protection settings.
9. Build features and applications with a mobile responsive design.
10. Write technical documentation.

Requirements:

1. Backend: Scrapy (Python), Spring (JAVA), Laravel (PHP), MySQL, NoSQL, NGINXPlus.
2. Frontend: Angular 5+ Ngrx/store5.
3. nfrastructure: Google cloud platform (App engine, CloudSQL, BigQuery, PubSub,
4. Firebase Hosting), Scrapy Cloud, Pusher.io (WebSockets), Getstream.io, Filestack,
5. Postmark app, AS2Gateway.
6. Tools: Beanstalk app, Postman app, JIRA
7. 6 years proven experience as a Full Stack Developer or similar role.
8. Experience working with service-oriented architectures and web based solutions.
9. Familiarity with common stacks.
10. Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML,
11. jQuery).
12. Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks
13. (e.g. Angular, React, Node.js).
14. Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design.
15. Experience working on Agile processes (Scrum, Kanban).
16. Experience working on the AWS technologies.
17. Excellent communication and teamwork skills
18. Great attention to detail.
19. Organizational skills.
20. An analytical mind.
21. Degree in B.tech/BE.

iOS Developer:

1+ years of experience in iOS mobile application development

• Proficient with Swift and Cocoa Touch
• Experience with iOS frameworks such as Core Data, Core Animation, Core Location etc
• Experience in Design patterns such as POP, MVVM, CleanSwift, Facade
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Familiarity with cloud message APIs and push notifications
• Understanding of Apple's design principles and interface guidelines
• Ensure the performance, quality, and responsiveness of applications
• Experience with offline storage, threading, and performance tuning
• Understanding of the full mobile development life cycle
• Understanding of Git

• Work across all phases of application development including requirement gathering, coding, release, bug fixing, documentation.
• Lead and mentor a team of developers guiding them in their day to day activities.
• Collaborate with other engineering teams to develop and deliver new features and enhance existing ones.
• Rapid prototyping (POCs) based on requirements.
• Test, debug and fix any functional or non-functional issues.
• Work with the architects to ensure feasibility of the design while ensuring all quality attributes are met.
• Participate in deployment and release activities.

• 5+years of relevant experience.
• Experience in leading a team.
• Expertise in Python, Django DRF, REST APIs
• Experience with Document DB, RDBMS and ORM.
• Demonstrated ability to write clean and testable code.
• Knowledge of MongoDB, PostgreSQL, Redis, ElasticSearch is preferred.
• Exposure to AWS will be an added advantage.
• Familiarity with front-end technologies (ReactJS, Javascript etc) will be a plus.
• Strong team player who can work efficiently in a highly collaborative effort.
•  Self-motivated and able to work independently as well as within a team.

About Rolling Arrays

Rolling Arrays provides HR Software and HR System Implementation Services (SAP SuccessFactors, Qualtrics, Reimburse, CICO, eFile, eAuthoring) to Clients in Singapore, Malaysia, Australia, UAE, Hong Kong. Rolling Arrays (RA) was featured as Singapore’s Top 75 fastest growing companies by the leading newspaper of Singapore - The Straits Times in 2021 where RA was ranked 48. Rolling Arrays has 2 lines of businesses: 

HR System Implementation Services: 

Rolling Arrays is regarded as number ONE mid-size firm in the South East Asian Market with a strong track record of 12 Years and more than 200 enterprise level HR Technology Implementation projects till date. The services include – 

• SAP SuccessFactors Design Consulting
• SAP SuccessFactors Implementation
• SAP SuccessFactors Change Management
• SAP SuccessFactors Support Services (AMS)

HR Software Products in Rolling Arrays’ portfolio (partner’s products and own products): 

• SAP SuccessFactors (World’s leading End to End Cloud HR Software solution)
• Qualtrics (World’s leading Experience Management Software)
• Reimburse (AI Enabled Travel & Expense Management Software for Enterprises)
• CICO (Intelligent Time Capture Machine, a software alternative to Physical Biometric Devices)
• eFile (Digitize and contextualize all employee documents in one place)
• eAuthoring (Author and publish your own learning content to capture tacit knowledge in the organization)

• Design and Build sophisticated and highly scalable apps using Flutter.
• Build custom packages in Flutter using the functionalities and APIs already available in native Android and IOS.
• Translate and Build the designs and Wireframes into high-quality responsive UI code.
• Write efficient queries for core Data.
• Use of Model-View-Controller (MVC) and Model-View-View Model-Controller (MVVM) as it relates to designing, developing architecture and developing maintainable, testable, and functional software that meets product requirements.
• Explore feasible architectures for implementing new features.
• Suggest space and time-efficient Data Structures.
• Follow the best practices while developing the app and keep everything structured and well documented.
• Use CI/CD for smooth deployment.
• Document the project and code efficiently.
• Manage the code and project on Git in order to keep in sync with other team members and managers.
• Communicate with the Project Manager regarding status of projects and suggest appropriate deadlines for new functionalities.
• Ensure security guidelines are always followed while developing the app.
• Validate the cloud system to ensure any new changes do not compromise the security of the backend server.
• Suggest new features and/or enhancements.
• Consulting with our customer-facing representatives about software system design and maintenance.
• Maintaining software through product lifecycle including design, development, verification and bug fixes.
• Connect regularly with the Quality Assurance Specialist to deliver a stable app.
• Resolve all the bugs reported by the Quality Assurance Specialist in a timely manner.
• Perform time profiling and memory leaks assessment.
• Execute app verification protocol.
• Write tests for the App.
• Following company policies and quality procedures to ensure quality product deliverables.

Hello, 

We are looking to hire a Full-Stack developer - Team Lead with expertise in PHP-Laravel. 

Designation: Team Lead - Full Stack Developer

Experience: Minimum 5 years

Website: http://www.itlh.in">www.itlh.in

Location: Belapur, Navi Mumbai (Work from Home temporary, soon office will start)

Job Responsibilities:

• Build efficient, testable, and reusable PHP modules.
• Manage Laravel web framework to design and build web applications, services, sites, and tools.
• Troubleshooting issues in the implementation and debug builds. 
• Working with front-end and back-end developers on projects. 
• Testing functionality for users and the backend. 
• Ensuring that integrations run smoothly.
• Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache), and UI/UX design
•  

Skills Required:

• Minimum 5 years experience working with PHP, Laravel, performing unit testing, and managing APIs such as REST.
• A solid understanding of application design using Laravel.
• Knowledge of database design and querying using SQL.
• Proficiency in HTML and JavaScript.
• Practical experience using the MVC architecture.
• Problem-solving skills and critical mindset.
• Good communication skills & Team management.

Regards,

Team HR

• Investigating user experience design requirements for our suite of digital assets.
• Developing and conceptualizing a comprehensive UI/UX design strategy for the brand.
• Producing high-quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes.
• Designing UI elements and tools such as navigation menus, search boxes, tabs, and widgets for our digital assets.
• Testing UI elements such as CTAs, banners, page layouts, page designs, page flows, and target links for landing pages.
• Collaborating with the marketing team, and internal and external designers to ensure the creation and delivery of tailored experiences for the digital user.
• Providing advice and guidance on the implementation of UX research methodologies and testing activities in order to analyze and predict user behavior.
• Adhering to style standards on typography and graphic design.

• A bachelor's degree and a minimum of 2 years UI/UX design experience for digital products or services.
• A portfolio of professional UI/UX design work for both web and mobile platforms.
• Working knowledge of the following technologies and software: Sketch, InVision, Visio, HTML, CSS (SCSS), iOS, Android, Design Systems, and Adobe Creative Suite.
• A team player but can work independently too.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks

• Develop and execute influencer marketing strategies and creative

campaigns

• Identify and build relationships with prominent influencers
• Building an influencer ecosystem for e-commerce/start-ups.
• Research relevant influencers and contact them.
• Build good relationships with influencers.
• Negotiating with influencers
• Monitor influencer activity, analyse their performance, identify areas

of improvement, and recommend

• Research relevant industry experts, competitors.
• Brainstorm new, creative approaches to influencer/ affiliate/

collaboration campaigns.

• Liaising with the marketing team to create and coordinate

marketing strateg

• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Should be able to resolve queries over the calls or have experience in Outbound or Inbound process.
• Good to have experience in Service/Product Support.