Customer Support executive

Pega Developer:

Total Yrs of Experience: 6 to 7

PEGA Experience: 6 years

Certification:

Must – CSSA or valid CLSA – part 1

Nice to have - CLSA

Job description:

Must

•            At least 6+ yrs experience in PEGA implementation

•            Hands on experience in OOAD, technical architecture definition

•            Working experience on database SQL programming , J2EE

•            Experience with BPM implementation methodology like SmartBPM, Scrum and onshore-offshore mode.

•            Experience with client facing management role at onsite/offshore

•            Experience with estimation

•            Experience with project planning, scheduling, risks/issues identification,

•            Experience in business development activities like proposal response, solution building, client presentation

•            Strong leadership and people management skill

Nice to Have

•            Knowledge on DSM, mobile Framework

•            Experience with App-server configurations, deployment in complex technical environment

•            PMP/Prince II certification

Job Overview:

To generate revenue by selling telecommunications services and products to businesses and individuals, including mobile, internet, voice, and data solutions. The role involves building and maintaining strong customer relationships, meeting sales targets, and providing excellent customer service.

Job Description*

* Exceptional communication skills to provide support to customers & team members if and when required.

* Ability to lead a customer through the sales process, determining needs, and closing the sale.

* Strong foundational knowledge in information technology on data and voice solutions from telco service providers.

* Worked on solutions like MPLS, SD-WAN, SIP (Voice), Cloud Telephony, Data Centre, Mobility SIM Card, Cloud solutions (Azure/ AWS).

* Strong Interpersonal skills to liaise with other departments and people within the organization.

* Strong C level connects in the SME & Mid-market segment within the defined geography.

* Ability to lead by example and act with integrity.

* Min experience of 3 years Plus in hardcore IT sales & Telecommunication is mandatory.

Qualifications:

*Education: Bachelor's degree in Business, Marketing, Telecommunications, or a related field.

Experience in telecom sales, B2B/B2C sales, or a related field. 

Skills:

* Strong communication, negotiation, and interpersonal skills.

* Ability to build relationships and handle objections.

* Knowledge of telecom products and services (mobile, internet, broadband, ILL, MPLS, PRI, SD Wan, Sip Trunk, etc.).

* Goal-oriented with a proven ability to achieve sales targets.

* Problem-solving skills and a customer-focused approach.  

Benefits:

• Career Growth Opportunities: Emphasis on continuous learning, internal promotions, and opportunities for upward mobility within the organization.

• Performance-based Incentives: Bonuses, rewards, or recognition programs tied to meeting or exceeding performance goals.

• Professional Development: Access to training programs, certifications, and workshops to enhance skills and competencies.

Are you interested in creating products with outstanding user interfaces, meticulously coding to deliver the most user-friendly and efficient experience?

We at Lynkzo are creating a modern omnichannel communication platform for companies to meet the changing requirements in the market.

We are looking for someone who:

• has adequate(3+ years) experience with frontend libraries like React, Vue, Angular or Svelte, etc.
• has experience in developing scalable user-friendly experience. This may include testing the application extensively, error reporting, etc.
• can convert real-world business challenges into effective technical solutions.
• has experience working with an agile/scrum team.
• can work independently with limited supervision.

*Prior experience working in start-ups will be good to have.

*Experience in electron will be good to have.

*Experience in nodejs will be good to have.

Benefits

Our hybrid work model supports a healthy work-life balance. You'll have the opportunity to work in a collaborative, innovative, and process-driven environment that encourages exploration and learning.

We are looking for candidates who can join as soon as possible.

Responsibilities:

- Develop and maintain high-quality mobile applications using React Native.

- Collaborate with cross-functional teams to gather requirements and translate them into high-level designs.

- Write clean, reusable, and well-structured code following industry best practices and coding standards.

- Conduct code reviews and provide constructive feedback to ensure code quality and adherence to standards.

- Mentor and guide junior developers, providing technical expertise and promoting professional growth.

- Collaborate with backend developers to integrate APIs and ensure smooth data flow between the app and server.

- Stay updated with the latest trends and advancements in React Native and mobile app development.

- Work in a 10 AM to 6 PM, six-day office role, maintaining regular attendance and punctuality.

Required Skills and Qualifications:

- Strong proficiency in React Native development.

- Experience with Redux or similar state management libraries.

- Proficiency in integrating APIs and working with backend services.

- Sound knowledge of JavaScript, ES6+, and modern web technologies.

- Familiarity with Git version control system and agile development methodologies.

- Good problem-solving and debugging skills.

- Excellent communication and teamwork abilities.

- Bachelor's degree in Computer Science or a related field (preferred).

Join Arroz Technology Private Limited as a React Native App Developer and be part of an innovative team driving the development of cutting-edge mobile applications. This role offers competitive compensation and growth opportunities within a dynamic work environment.

Responsibilities:

Work with developers to design specific testing strategies for features being developed and look forward to automating them Create comprehensive test plans and execute them Support the development team in troubleshooting or addressing issues with applications and dev/test environments and do functional Cross-browser testing. Work in an agile team and adhere to agile best practices Maintain existing test frameworks/cases To use several testing techniques to track and address any discovered issues. To use tools (such as IDE, debugger, build tools, and source control) to assist with daily tasks. Work with counterparts/clients on established quality assurance measures and testing Standards for new applications, products, and enhancements to existing applications throughout their development/product lifecycles Work in close co-ordination with the dev team to include test cases in the existing CI/CD pipelines

Requirements:

Proven work experience in software quality assurance in a product based organisation. Strong knowledge of software QA methodologies, tools, and processes. Intermediate experience with automated testing tools. Keen eye for detail and a commitment to excellence. Be willing to help your teammates, share your knowledge with them, and learn from them. Be open to receiving constructive feedback and turning it into process improvements. Key Skills - Selenium, Maven, Test Automation (QA), puppeteer js Keen to work in a startup with a dynamic and fast-paced environment

• Designing and Developing web applications using Laravel 7 / 8
• Closely working front-end and back-end developers on projects.
• Hands on experience with handing MySQL queries
• Excellent logical and analytics skill
• Experience on handling and developing API end points
• Experience with Payment Gateway integrations and implementations
• Knowledge on any Frontend Framework - Bootstrap / Foundation / Backbone (Secondary skills, added advantage)

• Follow standard coding structure with Security first approach to avoid vulnerabilities such as SQL Injection and XSS
• Sound knowledge on integrating multiple payment gateway

CommerceIQ is a well funded fast growing enterprise SaaS platform that is helping brands grow and sell more on e-commerce channels through its machine learning technology. Are you excited about building distributed crawling engine at global scale that will crawl and parse 1000’s of websites with 10+ million crawls on a daily basis? Would you enjoy building something as ambitious as “Google/Facebook Ad platform” for Amazon (and other e-commerce retailers)? Does building a CI/CD and containerisation framework that will allow our products to be released and deployed every week across dozens of geographies and data centers seamlessly excite you? Do you find building machine learning models that will optimize billions of dollars in ad and promotions spend exhilarating? Do you find it super exciting to build a plug and play product UI platform where leaders of brands will spend hours daily (almost as much as an email inbox) to optimize their business? We can keep writing, but you will get the idea.

In our journey of building and scaling CommerceIQ, Engineers and data scientists in our team tackle these and many more problems daily. If you are as excited as we are after reading this, we would love to talk to you! 30+ global brands including Kellogg, Unilever, Johnson & Johnson, MARS, Nestle, Logitech and many more trust our product to manage their growth on Amazon. If you are excited about building product that will write the script for how brands sell and grow on e-commerce channels please reach out to us.

Are you ready to power intelligent commerce? @CommerceIQ, you will :

• You will be responsible for developing, testing and releasing features within time and with high quality that will drive revenue and margin impact to top brands.

• You will be designing your own features keeping in mind the scale and high availability of the systems. • You will be working with the team and expected to perform code reviews, conduct design discussions and mentor other developers.

•You will be the owner of your feature and work directly with product teams to drive customer impact.

• You will be expected to participate in all phases of the software development cycle as part of a Scrum team.

Experience : 3+ Years in developing in designing and developing complex and scalable software modules..

Skillset : • The ideal candidate will be an experienced Java developer with exceptional software system design, problem solving, and object-oriented coding skills

• Experience with distributed transaction-processing systems or asynchronous messaging technology is required.

• Good understanding of system performance trade-offs, load balancing, and engineering for high availability.

• Obsessed about building quality software and owning end to end responsibility for the developed features.

• Understanding of enterprise information systems, service oriented architectures, and operational data stores is a plus

• BS or MS in Computer Science/Engineering, Mathematics, Statistics or similar degree from a top tier institution