Customer Resolution Officer

Job Title : Python Django Developer

Location : Gurgaon (On-site)

Work Mode : 6 Days a Week (Work from Office)

Experience Level : 3+ Years

About the Role :

We are seeking a highly skilled and motivated Python Django Developer to join our team in Gurgaon. This role requires a hands-on developer with expertise in building scalable web applications and APIs using Python and Django. The ideal candidate will have a strong background in relational databases, message brokers, and distributed systems.

Key Responsibilities :

• Design, develop, and maintain robust, scalable, and secure web applications using Python and Django.
• Build and optimize back-end services, RESTful APIs, and integrations with third-party tools.
• Implement and maintain asynchronous task processing using Celery and RabbitMQ.
• Work with PostgreSQL to design and optimize database schemas and queries.
• Utilize Redis and Kafka for caching, data streaming, and other distributed system needs.
• Debug and troubleshoot issues across the application stack.
• Collaborate with cross-functional teams to gather requirements and deliver solutions.
• Ensure code quality through comprehensive testing, code reviews, and adherence to best practices.

Required Skills and Qualifications:

Technical Expertise:

• Proficiency in Python and strong experience with Django framework.
• Hands-on experience with PostgreSQL for database design and management.
• Familiarity with RabbitMQ, Celery, and Redis for asynchronous processing and caching.
• Experience with Kafka for building real-time data pipelines and event-driven architectures.

Other Skills:

• Strong understanding of software development best practices and design patterns.
• Proficiency in writing efficient, reusable, and testable code.
• Good knowledge of Linux/Unix environments.
• Familiarity with Docker and containerized deployments is a plus.

Soft Skills:

• Excellent problem-solving and analytical skills.
• Good communication and teamwork abilities.
• Ability to work independently and in a collaborative team environment.

Preferred Qualifications:

• Experience in microservices architecture.
• Exposure to DevOps tools and practices.
• Knowledge of front-end technologies like React or Angular is a bonus.

This candidate will be responsible for prospecting, qualifying, and generating new sales opportunities. In order to be successful in this role and meet or exceed the quota, this candidate should feel comfortable communicating with prospects via phone and email who are discovered through a variety of avenues.

Responsibilities:

• Motivated, self-driven individual who is looking to work in a lean and dynamic team.
• Identify and reach out to new business prospects/leads based on predefined criteria.
• Ideally, have experience in the technology industry prospecting and selling solution-led deals to C-level executives.
• Preferred proven SaaS or technology sales experience, in the Indian market.
• Preferred proven ability in penetrating small and large corporations to find decision-makers through various tools & platforms.
• Pitch to Prospects/Customers via cold calling.
• Develop a robust pipeline and monitor it using the Company's CRM system.
• Demonstrate operational excellence in order to relentlessly and resourcefully meet objectives.
• Prior experience in generating leads in the Indian market is essential.
• Follow up with prospects on a regular basis.
• Route BANT qualified leads & opportunities to the appropriate VPs for further discussions and closure.
• Understanding tools & platforms like Mr E, Lusha, Apollo.io, and LinkedIn is a must.

Requirements:

• Bachelor's degree or equivalent
• 1-6 years of previous inside sales experience
• Experience with CRM systems

Job Description

• Meeting with the client and internal team to review website and application requirements.
• Setting up project completion timelines with client and tracking it to closure.
• Configuring the company SharePoint systems to specified requirements.
• Developing new web components using XML, .NET, SQL, and C#.
• Designing, coding, and implementing scalable applications.
• Extending SharePoint functionality with forms, web parts, and application technologies.
• Testing and debugging code, troubleshooting software issues.
• Reviewing website interface and software stability.
• Maintaining and updating SharePoint applications.
• Prepare Solution Design Documentation of projects.
• Providing systems training to staff and customers.

• Reporting - Dashboard, Growth Report, All Project Reports MTD, QTD, YTD wise
• Collect the Data from Project Team to analyze it daily or monthly basis
• Expertise in MS Office and Report Generation
• Work very closely with teams across delivery locations and client
• SharePoint and VBA skills
• To be willing to work in US shifts
• Perform requisite MIS (Count sheets, internal & external reporting)
• Adhere to reasonable operational requests from the management
• Expert in managing new SharePoint sites with approval workflow and maintenance of the existing sites.
• High-level coding skills.
• Ability to solve complex software issues.
• Detail orientated.
• Self-motivated.

If you are the kind of person who wants to build content & communication layer around SaaS products that impact millions of users, has a passion for making wordplay work for you and wants to own the content layer in an early stage company, this is the place for you. If you make the cut, we guarantee that you will be given complete autonomy and the right team to hit your metrics.

Responsibilities

• Strategise, develop, and implement content initiatives to educate and grow our beauty professional community.
• Collaborating with team leaders to develop and implement a customer-centric and appealing content strategy.
• To work with the growth team and learn how to increase an audience in a sustainable way.
• Keeping an eye on changing beauty industry trends to ensure that content is topical and relevant.
• Work with our product and technical teams to raise awareness of and adoption of new  product features.
• Control all aspects of campaign optimization, troubleshooting, and reporting, with a focus on scalability and efficiency.
• Use analytics to show the clear impact of all efforts.
• By combining internal and external learnings, create and record best practises and playbooks.

Skills/Experiences:

• 1-2 years of experience in building and engaging a community for a tech startup or business
• Experience in playing an influencer role on social media would be highly preferred
• Demonstrated track record of delivering high-impact solutions in collaborative teams, particularly with designers
• Proven track record of creating high impact outcomes
• Self-starter, comfortable operating in a fast-paced, ever-changing environment.
• Experience in problem solving and tackling problems with a creative mindset.

1.Create content properties that drive cross-platform interaction for the brand

1. Work with creative team, to create and deploy quality content, across digital communication channels
2. Ensure adherence to brand and internal guidelines for communication across digital channels
3. Execute editorial calendars and content programs for various digital platforms like blogs, websites,

microsites etc.

1. Be a part of strategy team, create and execute 360-degree brand campaigns on web and mobile
2. Track and analyze content performance, and suggest solutions
3. Conceptualize and co-create content for scalable websites

Required Candidate profile

1. 
   Eye for Grammar, Clarity, Accuracy and Creative language
2. Must have exposure to International Trends
3. Must have excellent command over Proof Reading and web content writing
4. Review & Rewriting of Content. Proof reading and writing for web based applications
5. Excellent Researching and Conceptualization Skills

Our client is an e-retailer of wellness products and provider of personalized ayurvedic consultation to its client.

• Managing Director’s calendar, tasks, calls and assessing the priority of appointments and reallocation as necessary
• Maintaining executive’s agenda and assisting in planning appointments, board meetings, conferences, etc.
• Attending meetings and preparing “Minute of Meetings”, organizing meetings with timely reminders and ensuring that the Director is well prepared for those meetings, preparing agendas, pre-meeting briefings and meeting papers
• Managing Directors' and other accompanying guests' travel arrangements (including visas/ accommodation)
• Maintaining Director’s office systems, including data management and filing
• Ensuring necessary documentation of tasks and projects as advised and required as per good documentation practices
• Maintaining records of the Director’s contacts, screen calls inquiries and requests and dealing with them when appropriate
• Supervising all incoming/ outgoing mail
• Assisting Director in researching and following up with the action on matters which fall within the Director’s responsibility– chasing responses, triggering follow-up action
• Producing documents, briefing papers, reports and presentations for the Director
• Meeting and greeting visitors empathetically at all levels of seniority
• Assisting the Director in connecting to various people over the phone and dial-ins
• Handling sensitive and complex issues in a professional and objective manner

What you need to have:

• Bachelor’s degree or Vocational degree or diploma
• 1-2 years of proven experience as executive secretary or similar administrative role
• Excellent IT skills, including a working knowledge of presentation software packages, preferably MS Office, Google Workspace and PowerPoint
• Strong ability to organize effectively, delegate responsibility, solve problems quickly and communicate clearly
• Administrative qualities to manage smooth office operations
• Basic research capabilities
• Ability to operate calling software
• Good listening skills
• Ability to enable professional interactions with a wide range of contacts, both internal and external
• Excellent time management, communication skills, interpersonal skills and organizational skills
• Good negotiation skills and problem-solving skills
• Excellent attention to detail, with the ability to maintain a high level of accuracy
• A flexible, proactive approach to work including the ability to prioritize and re-prioritize
• Ability to deal with sensitive information with discretion and to maintain confidentiality
• Good professional outlook towards task closure
• Confidence when interacting with seniors and people with authority      

Short runs at Bourdaina are 3 month fast track programs with clearly defined processes & objectives. Atleast one short run is mandatory before joining us for long haul.

Here's what you'll do day-to-day:

•  Actively seeking out new sales opportunities through networking and social media.
• A sales intensive role where you help restaurants, F&B brand, Hotels and FMCG brands by selling Bourdaina products
• Demonstrating and presenting products and services.
• Account management for key clients of the organisation.
• Manage end-to-end client relationships including pitching, negotiation, contracting, billing/invoicing, and payment collection, result tracking and troubleshooting.

Here's what we're looking for:

• People with 0 - 3 years of work experience. Relevant experience in B2B sales will be great!
• Someone who comes with a strong sense of initiative and personal leadership demonstrating the ability to function independently, and comfortable working in a startup environment.
• A person who is articulate, organized, detail-oriented, and has the ability to multitask.

• Should be able to handle softwares like Illustrator & Photoshop for creating / resizing layouts, and image editing.
  Basic indesign knowledge would be an add on to make edits in the collaterals.
• Understanding the brand guidelines to select colours, imageries, and types.
• Understanding specifications such as dimensions, colour codes & resolution of images if required for print.

We’re seeking a qualified Sales Manager to sell Whitehat Jr’s product that our customers have grown to rely on. The Sales Manager will utilise their skills to generate high quality leads, build a strong relationship with customers and close deals. The ideal candidate will be a quick learner with strong negotiating skills, and demonstrate the ability to showcase our offerings in a compelling way.

Role details (please read)

Scope: Exceed targets for New Sales, Referrals or Renewals, in an individual contributor role

Work Location: Remote online work until offices reopen, candidate may be based anywhere in India

Working days: 6 working days with 1 day-off which may be during week

Shifts (subject to change): shift start hour will be after 6 AM and shift end hour before 12 midnight

Mandatory Language Fluency: English, Hindi

Laptop/Wi-fi: candidates to use their own laptops, wi-fi will be reimbursed

Additional Compensation: If applicable, this will be decided basis your allocated shift after you join

Qualifications

• Proven B2C Sales track record of exceeding targets, >2 years of Sales experience

• Fluency in English and Hindi, ability and willingness to deliver in a high pressure environment

• Excellent communication, interpersonal, problem-solving, presentation, and organisational skills.

• Ability to counsel a parent for the child's future

• Comfortable with changing shift timings so that we may serve our customers better

• Graduation is not mandatory for candidates with 3+ years of experience

• Working knowledge of Salesforce, spreadsheets (Excel, Google Sheets ) and powerpoint