Customer Resolution Officer

Role :Ecommerce Executive

Location : Pune- Hadapsar

Industry: FMCG - Food Products (D2C Brand)

Employment Type: Full-Time, Permanent

Roles and Responsibilities:

1. Online Catalog Management

Ensure menu and product catalog hygiene across all e-commerce platforms.

Update product listings, descriptions, pricing, and availability.

Regularly audit online catalogs to identify and resolve bugs or inconsistencies.

2. E-Commerce Platform Operations

Handle operations on platforms like Amazon, Shopify, Big Basket, Swiggy Instamart,

Blinkit, and others.

Liaise with platform points of contact (POCs) to align on promotions, campaigns, and

strategies.

Coordinate with platforms to resolve technical or operational issues promptly.

3. Sales and Performance Optimization

Meet and exceed sales targets through data-driven strategies and promotions.

Formulate and execute marketing strategies to boost product visibility and increase sales.

Research and on board new e-commerce portals to expand the brand’s digital footprint.

Analyse sales trends, identify gaps, and optimize listings for maximum visibility and

conversion.

4. Customer Coordination

Address and resolve customer queries and complaints across e-commerce platforms.

Collaborate with customer service teams to enhance the buying experience and build

customer loyalty.

Implement strategies for improving customer satisfaction and online reviews.

5. Logistics and Order Fulfilment

Coordinate with production, warehousing, and logistics teams to ensure seamless order

fulfilment.

Track and resolve issues related to order delays, returns, and cancellations.

Monitor inventory levels to prevent stock outs or overstocking.

6. Online Reputation Management

Monitor and manage the brand’s online reputation across all platforms.

Respond to customer feedback and reviews professionally and promptly.

Work with the marketing team to implement strategies for maintaining a positive brand

image.

7. Data Analysis and Reporting

Use tools like Excel to analyse sales data, customer trends, and platform performance.

Generate and present weekly and monthly performance reports.

Provide actionable insights to optimize campaigns and product placements.

8. Collaboration and Coordination

Work closely with internal teams, including marketing, production, warehousing, and

logistics.

Partner with digital media teams to develop promotional campaigns for e-commerce

platforms.

Stay updated on the latest trends in the e-commerce landscape and implement best practices.

Desired Candidate Profile:

Experience: Minimum 2 years in e-commerce operations, preferably in FMCG or D2C

sectors.

Platforms Expertise: Hands-on experience with Amazon, Shopify, Swiggy Instamart,

Flipkart, and similar platforms.

Skills:

Strong proficiency in Microsoft Excel for data analysis and reporting.

Excellent organizational and multitasking abilities.

Strong communication skills for internal and external coordination.

Analytical mind-set to identify trends and formulate data-driven strategies.Education: Bachelor’s degree (B.B.A/B.M.S or equivalent preferred).

Key Skills:

E-Commerce Management: Online catalog management, platform operations, order

fulfilment.

Digital Marketing: Campaign planning, lead generation, promotional strategies.

Customer Relationship Management: Handling customer queries, feedback, and reputation

management.

Data Analysis: Sales performance tracking, trend analysis, and reporting.

Logistics Coordination: Inventory and order flow management.

About Flipr & FCAT

Flipr is a fast-growing platform focused on bridging the gap between student capabilities and industry expectations. Our flagship product, FCAT (Flipr Career Assessment Test), is designed to streamline hiring by assessing candidates through structured evaluations including aptitude, coding, and behavioral analysis.

Role Overview

We are looking for a highly motivated and enthusiastic Business Development Intern to support the expansion of the FCAT platform across colleges and institutions. This role involves outreach, relationship building, and execution support for internship drives and assessments.

Key Responsibilities

• Identify and connect with colleges, universities, and training institutions for conducting FCAT-driven internship and placement drives
• Assist in lead generation through various channels (LinkedIn, email campaigns, cold outreach, etc.)
• Coordinate with institutional stakeholders (TPOs, placement cells, faculty) for scheduling drives
• Support in pitching FCAT and explaining its value proposition to potential partners
• Maintain and update CRM/database with lead and client information
• Assist in planning and executing campus drives and assessments
• Collaborate with internal teams (operations, product, marketing) to ensure smooth execution
• Track and report outreach performance and conversions

Required Skills & Qualifications

• Strong communication and interpersonal skills
• Proactive attitude with a willingness to learn and take ownership
• Basic understanding of sales/business development processes
• Ability to manage multiple tasks and meet deadlines
• Familiarity with tools like Google Sheets, MS Excel, and LinkedIn is a plus

Who Should Apply

• Students or recent graduates from any discipline (preferably Business, Management, or related fields)
• Individuals interested in sales, partnerships, and startup ecosystems
• Candidates who are self-driven and comfortable with outreach and communication

What You Will Gain

• Hands-on experience in business development and B2B outreach
• Exposure to the ed-tech and hiring ecosystem
• Opportunity to work closely with a fast-paced startup team
• Certificate of Internship and Letter of Recommendation (based on performance)
• Potential full-time opportunity based on performance 

• Strong Fullstack Engineering Profile with SaaS Product Experience
• Mandatory (Experience 1) – Must have 4+ years of experience in building production-grade SaaS applications.
• Mandatory (Experience 2) – Must have 3+ years of hands-on backend development using Python (FastAPI/Django/Flask).
• Mandatory (Experience 3) – Must have 1+ years of frontend experience using React (with Hooks and TypeScript).
• Mandatory (Experience 4) - Must have experience with Relational Databases (like MySQL, PostgreSQL, Oracle etc)
• Mandatory (Experience 5) - Must have good experience in Micro Services or Distributed System frameworks(eg, Kafka, Google pub / Sub, AWS SNS, Azure Service Bus) or Message brokers(eg, RabbitMQ)
• Mandatory (Experience 6) – Hands-on experience with cloud services (EKS, Lambda, S3 IAM) along with Docker/Kubernetes containerization.
• Mandatory (Company) - B2B SaaS Product Companies

Role: Digital Marketing Executive

Exp: 1-2 Years

CTC: up to 4 LPA

Location: Pune

Requirements and skills:

• Proven experience as Digital Marketing Executive or similar role
• Excellent understanding of digital marketing concepts and best practices
• Experience with B2C social media, Google Adwords and email campaigns and SEO/SEM
• Working knowledge of ad serving tools (e.g., DART, Atlas)
• Perfect knowledge of web analytics tools (e.g. Google Analytics, NetInsight, WebTrends etc.)
• Skills and experience in creative content writing
• Analytical mindset and critical thinking
• Excellent communication and interpersonal skills

Who we are :

Stanza Living is India's largest and fastest growing tech-enabled, managed accommodation company that delivers a hospitality-led living experience to migrant students and young working professionals across India. We have a full-stack business model that focuses on design, development and delivery of daily living solutions tailored to the young consumers' lifestyle. From smartly-planned residences, host of amenities and services for hassle-free living to exclusive community engagement programmes - everything is seamlessly integrated through technology to ensure the highest consumer delight.

Today, we are :

• India's largest managed accommodation company with over 75,000+ beds under management across 25+ cities
• Most capitalized player in the managed accommodation space, backed by global marquee investors - Falcon Edge, Equity International, Sequoia Capital, Matrix Partners, Accel Partners
• Recognized as the Best Real Estate Tech company across the Globe in 2020 by leading analysis agency, Tracxn
• LinkedIn Top Startup to Work for - 2019

Objectives of this role :

- Work in tandem with our engineering team to identify and implement the most optimal cloud-based solutions for the company

- Define and document best practices and strategies regarding application deployment and infrastructure maintenance

- Provide guidance, thought leadership, and mentorship to developer teams to build their cloud competencies

- Ensure application performance, uptime, and scale, maintaining high standards for code quality and thoughtful design

- Manage cloud environments in accordance with company security guidelines

Job Description :

- Excellent understanding of Cloud Platform (AWS)

- Strong knowledge on AWS Services, design, configuration on enterprise systems

- Good knowledge on Kubernetes configuration, Dockers

- Understanding the needs of the business for defining AWS system specifications

- Understand Architecture Requirements and ensure effective support activities

- Evaluation and choosing suitable AWS Service or and suggesting methods for integration

- Overseeing assigned programs and guiding the team members

- Providing assistance when technical problems arise

- Making sure the agreed infrastructure and architecture are implemented

- Addressing the technical concerns, suggestions, and ideas

- Configure Monitoring systems to make sure they meet business goals as well as user requirements

- Excellent knowledge of AWS IaaS Layer

- Ability to lead & implement PS workloads or POCs

- Ensure continual knowledge management

Job Role:

• Build pixel-perfect, buttery smooth UIs across both mobile platforms.

• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.

• Maintain and write clean code to ensure the product is of the highest quality.

In this role you will

• Be a part of a small UI team and will work closely with the UXdesigner and product manager to shape the product design.
• Build web UI components for a cloud-native SaaS product.
• Drive clear requirements for the backend APIs working closely withthe backend engineers.
• Focus on quality and velocity by developing appropriate tests.

Requirements

• Highly motivated self-starter with a builder’s mindset.
• 5+ years of web UI development experience.
• Highly skilled in JavaScript, HTML and CSS.
• Deep knowledge and experience of REST APIs.

Preferred: experience with frameworks such as React

Preferred: full stack development experience