Customer Resolution Officer

Branch Overview

Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world’s emerging middle class to access banking options and achieve financial flexibility. 

Branch’s mission-driven team is led by the founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. In 2019, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms including Andreessen Horowitz, Trinity Capital, Foundation Capital, Visa, and the International Finance Corporation (IFC).

We value diversity and are committed to providing an inclusive working environment where human beings of all backgrounds can thrive. 

Job Overview

We are seeking a talented Backend Platform Engineer to build and enhance the core platform that powers our backend services. You will focus on designing scalable architectures, optimizing backend performance, and improving developer productivity. This role involves working closely with product engineers, DevOps, and data teams to build high-performance, fault-tolerant systems that scale seamlessly. You will work closely with our engineering team based in India, United States, Nigeria, and Kenya, collaborating across time zones to develop a world-class Fin-Tech platform.

As a company, we are passionate about our customers, fearless in the face of barriers, and driven by data. As an engineering team, we value bottom-up innovation and decentralized decision-making — we believe the best ideas can come from anyone in the company. We work hard to create an environment where everyone feels empowered to propose solutions, challenge assumptions, and drive meaningful impact. We are looking for individuals who thrive in a fast-moving, innovative, and customer-focused setting and want to contribute to building scalable, reliable, and efficient backend systems.

Responsibilities

• Design, develop, and optimize scalable backend systems and APIs that support high-traffic workloads.
• Build and maintain developer platforms, frameworks, and tooling to enhance productivity and system efficiency.
• Ensure high availability, fault tolerance, and observability in distributed systems by implementing best practices.
• Collaborate with engineers across teams to create efficient service architectures and improve system reliability.
• Work on database scalability and optimization, ensuring data consistency and performance for high-volume applications.
• Implement asynchronous processing, caching strategies, and event-driven architectures to improve system efficiency.
• Define and enforce coding standards, CI/CD pipelines, and automation to improve software quality and delivery speed.
• Identify and resolve performance bottlenecks, optimizing query execution, load balancing, and resource utilization.
• Document technical architectures, best practices, and engineering processes to drive knowledge-sharing within the team.
• Stay up to date with emerging technologies in backend engineering, distributed systems, and cloud infrastructure to enhance platform capabilities.

Qualifications

• You have strong experience (3+ years) of building backend software for web-based or mobile products.
• You have strong knowledge of software development fundamentals, including relevant background in computer science fundamentals, distributed systems, data storage, and agile development methodologies.
• You are pragmatic and combine a strong understanding of technology and product needs to arrive at the best solution for a given problem.
• You are highly entrepreneurial and thrive in taking ownership of your own impact. You take the initiative to solve problems before they arise.
• You are an excellent collaborator & communicator. You know that startups are a team sport. You listen to others, aren’t afraid to speak your mind and always try to ask the right questions. 
• You are excited by the prospect of working in a distributed team and company, working with teammates from all over the world.

Benefits of Joining

• Be part of a mission-driven, fast-paced, and entrepreneurial environment that fosters innovation and impact.
• Receive a competitive salary and equity package, reflecting your value and contributions.
• Thrive in a collaborative and flat company culture that encourages open communication and idea-sharing.
• Enjoy the flexibility of a remote-first work setup, with opportunities for occasional in-person collaboration.
• Benefit from fully-paid Health Insurance to support your well-being.
• Work-life balance is not a myth. Take advantage of paid time off, including personal leave, bereavement leave, and sick leave.
• Access fully paid parental leave, with 6 months of maternity leave and 3 months of paternity leave.
• Leverage annual professional development budget to upskill and advance your career.
• Participate in discretionary trips to our offices around the globe, supported by global travel medical insurance.
• Enjoy team meals and social events, both virtual and in-person, to connect and bond with colleagues.

We are hiring Senior Talent Acquisition Manager for an EdTech platform in Bangalore. 

Responsibilities:

• Overlooking at end-to-end recruitment process.
• Prepare recruitment materials and post jobs to appropriate job boards.
• Ensure all the best-recruiting equipment, software, and practices are being used in the process.
• Developing a strategic continuous candidate pipeline.
• Consistent networking, future candidate engagement strategies and communication cadence.
• Handling communication within the team and aiding in preparing schedules for recruitment activities and their execution.

Required Skills:

• Proven recruitment experience at start-ups.
• Experience with applicant tracking systems and HR databases. Prior experience with freshteam will be desirable.
• Hands-on experience with recruiting and sourcing candidates.
• Excellent knowledge of MS Office (PPT, Word, Excel).
• Excellent analytical & time management skills.
• Excellent communication, interpersonal and people skills.

• Investigating user experience design requirements for our suite of digital assets.
• Developing and conceptualizing a comprehensive UI/UX design strategy for the brand.
• Producing high-quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes.
• Designing UI elements and tools such as navigation menus, search boxes, tabs, and widgets for our digital assets.
• Testing UI elements such as CTAs, banners, page layouts, page designs, page flows, and target links for landing pages.
• Collaborating with the marketing team, and internal and external designers to ensure the creation and delivery of tailored experiences for the digital user.
• Providing advice and guidance on the implementation of UX research methodologies and testing activities in order to analyze and predict user behavior.
• Adhering to style standards on typography and graphic design.

• A bachelor's degree and a minimum of 2 years UI/UX design experience for digital products or services.
• A portfolio of professional UI/UX design work for both web and mobile platforms.
• Working knowledge of the following technologies and software: Sketch, InVision, Visio, HTML, CSS (SCSS), iOS, Android, Design Systems, and Adobe Creative Suite.
• A team player but can work independently too.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks

1. Ensure that accounting books (Zoho Books) are closed on day-to-day basis and entries are made on tally and Zoho books.
2. Ensure that journal entries required to be passed are entered on day-to-day basis on company accounting software (Zoho books).
3. Ensure that adjustment entries and reclassification are properly passed in accounting software.
4. Ensure that reconciliation of general ledger and sub ledger are done accurately.
5. Ensure reconciliation of intercompany counter parties.
6. Complies and analyzes financial information – Complies and analyzes financial information to prepare entries to accounts, such as general ledger accounts – includes inventory adjustments, standard cost adjustments, job cost adjustments, and other cost accounting-related areas.
7. Reconcile general ledger activity reports, researching and correcting any errors or omissions.
8. Review systems of recording transactions and input information into a general ledger – Review systems of recording transactions and input information into general ledger including monthly sales and manufacturing cost reconciliations within sub-ledgers; the documentation of Inventory system- including the flow of information from customer order to production and inventory.
9. Take charge of ensuring full and prompt payment to utility companies and company vendors. They handle invoices, cut checks, and handle relationships with creditors.
10. Check for the approvals of the HOD of the respective department for making any payment to vendors.

• Delivering a comprehensive service to enquiring customers
• Possibly delegating certain customer enquiries to specific teams
• Managing a large number of incoming calls and emails
• Managing customers’ accounts
• Keeping a record of customer interaction and details of actions taken
• Communicating with internal teams to discuss sales targets
• Generating sales leads, building sustainable relationships where necessary
• Reporting back on results