Customer Resolution Officer

We at Zycus are looking to hire MBA 2023-24 graduates specializing in supply chain and operations to work as Trainee Procurement Analysts. The trainee will work as part of Customer Success & Operations Team, solution-oriented services to Fortune 500 clients. In this role, you will be supporting the US Region and contribute to the success of our clients.

Roles and Responsibility:

• Serve as Trainee Procurement Analyst on Zycus Procurement Applications (Source to Pay)
• Work on all aspects of maintenance of an already implemented customer including business process mapping
• Work with the Technical Account Manager to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple teams from Zycus & customer side to achieve customer satisfaction
• Participate and contribute to best practices (tools/process), knowledge sharing like customer KYC
• Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance testing
• Evaluate and suggest innovative solutions and workarounds for customer requirements
• Work efficiently on, Zycus products configuration, Incident management tools, MS-Excel, etc
• Provide strong technical understanding of our product with the ability to discuss and demonstrate the Zycus solution and how it may be configured to meet a customer’s business needs.

External Skills And Expertise

• MBA in Supply Chain and Operations
• 0-3 years of relevant experience
• Prior Work Experience in any fields related to Customer Success, Operations, SaaS products, Procurement/ Supply Chain domain with MBA specialization in any other streams (other than Supply Chain and Operations) may be considered basis on merit.
• Excellent written and oral communication skills is a must.
• Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
• Collaboration with various internal and external stakeholders.
• Ability to learn, execute and excel. Multitask and work with priorities.
• This role requires to work with our US customers, therefore the candidates should be willing to work in shifts.
• Working hours : As per the geography and region assigned.

Refer the below link for detail and to apply

https://zycus.sensehq.com/careers/jobs/56571

About Springworks

At Springworks, we're on a mission to revolutionize the world of People Operations. With our innovative tools and products, we've already empowered over 500,000+ employees across 15,000+ organizations and 60+ countries in just a few short years.

But what sets us apart? Let us introduce you to our exciting product stack:

• SpringVerify: Our B2B background verification platform
• EngageWith: Spark vibrant cultures! Our recognition platform adds magic to work.
• Trivia: Fun remote team-building! Real-time games for strong bonds.
• SpringRole: Future-proof profiles! Blockchain-backed skill showcase.
• Albus: AI-powered workplace search and knowledge bot for companies

Join us at Springworks and be part of the remote work revolution. Get ready to work, play, and thrive in an environment that's anything but ordinary!

Role Overview

This role is for our Albus team. As a SDE 2 at Springworks, you will be responsible for designing, developing, and maintaining robust, scalable, and efficient web applications. You will work closely with cross-functional teams, turning innovative ideas into tangible, user-friendly products. The ideal candidate has a strong foundation in both front-end and back-end technologies, with a focus on Python, Node.js and ReactJS. Experience in Artificial Intelligence (AI), Machine Learning (ML) and Natural Language Processing (NLP) will be a significant advantage.

Responsibilities:

• Collaborate with product management and design teams to understand user requirements and translate them into technical specifications.
• Develop and maintain server-side logic using Node.js and Python.
• Design and implement user interfaces using React.js with focus on user experience.
• Build reusable and efficient code for future use.
• Implement security and data protection measures.
• Collaborate with other team members and stakeholders to ensure seamless integration of front-end and back-end components.
• Troubleshoot and debug complex issues, identifying root causes and implementing effective solutions.
• Stay up-to-date with the latest industry trends, technologies, and best practices to drive innovation within the team.
• Participate in architectural discussions and contribute to technical decision-making processes.
• 
  

Goals (not limited to):

1 month into the job:

• Become familiar with the company's products, codebase, development tools, and coding standards. Aim to understand the existing architecture and code structure.
• Ensure that your development environment is fully set up and configured, and you are comfortable with the team's workflow and tools.
• Start contributing to the development process by taking on smaller tasks or bug fixes. Ensure that your code is well-documented and follows the team's coding conventions.
• Begin collaborating effectively with team members, attending daily stand-up meetings, and actively participating in discussions and code reviews.
• Understand the company's culture, values, and long-term vision to align your work with the company's goals.

3 months into the job:

• Be able to independently design, develop, and deliver small to medium-sized features or improvements to the product.
• Demonstrate consistent improvement in writing clean, efficient, and maintainable code. Receive positive feedback on code reviews.
• Continue to actively participate in team meetings, offer suggestions for process improvements, and collaborate effectively with colleagues.
• Start assisting junior team members or interns by sharing knowledge and providing mentorship.
• Seek feedback from colleagues and managers to identify areas for improvement and implement necessary changes.

6 months into the job:

• Take ownership of significant features or projects, from conception to deployment, demonstrating leadership in technical decision-making.
• Identify areas of the codebase that can benefit from refactoring or performance optimizations and work on these improvements.
• Propose and implement process improvements that enhance the team's efficiency and productivity.
• Continue to expand your technical skill set, potentially by exploring new technologies or frameworks that align with the company's needs.
• Strengthen your collaboration with other departments, such as product management or design, to ensure alignment between development and business objectives.

Requirements

• Minimum 4 years of experience working with Python along with machine learning frameworks and NLP technologies.
• Strong understanding of micro-services, messaging systems like SQS.
• Experience in designing and maintaining nosql databases (MongoDB)
• Familiarity with RESTful API design and implementation.
• Knowledge of version control systems (e.g., Git).
• Ability to work collaboratively in a team environment.
• Excellent problem-solving and communication skills, and a passion for learning. Essentially having a builder mindset is a plus.
• Proven ability to work on multiple projects simultaneously.
• 
  

Nice to Have:

• Experience with containerization (e.g., Docker, Kubernetes).
• Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud).
• Knowledge of agile development methodologies.
• Contributions to open-source projects or a strong GitHub profile.
• Previous experience of working in a startup or fast paced environment.
• Strong understanding of front-end technologies such as HTML, CSS, and JavaScript.

About Company / Benefits

• Work from anywhere effortlessly with our remote setup perk: Rs. 50,000 for furniture and headphones, plus an annual addition of Rs. 5,000.
• We care about your well-being! Our health scheme covers not only your physical health but also your mental and social well-being. We've got you covered from head to toe!
• Say hello to endless possibilities with our learning and growth opportunities. We're here to fuel your curiosity and help you reach new heights.
• Take a breather and enjoy 30 annual paid leave days. It's time to relax, recharge, and make the most of your time off.
• Let's celebrate! We love company outings and celebrations that bring the team together for unforgettable moments and good vibes.
• We'll reimburse your workation trips, turning your travel dreams into reality.
• We've got your lifestyle covered. Treat yourself with our lifestyle allowance, which can be used for food, OTT, health/fitness, and more. Plus, we'll reimburse your internet expenses so you can stay connected wherever you go!
• 
  

Join our remote team and experience the freedom and flexibility of asynchronous communication. Apply now!

Know more about Springworks:

• Life at Springworks: https://www.springworks.in/blog/category/life-at-springworks/ 
• Glassdoor Reviews: https://www.glassdoor.co.in/Overview/Working-at-Springworks-EI_IE1013270.11,22.htm
• More about Asynchronous Communication: https://www.springworks.in/blog/asynchronous-communication-remote-work/

• 4+ years of development experience and at least 1 year of smart contract developer experience in solidity
• Solid experience in delivering resilient and secure code in Solidity
• Knowledge and experience of the test-driven development
• Very good understanding of the Blockchain technologies, especially Ethereum
• Familiar with the common Smart Contract vulnerabilities
• Solid understanding about Ethereum infrastructure, e.g. like Gnosis, TheGraph

About us:

Do Your Thng (DYT) is a creator community platform with an overarching vision to democratise influence and build a thriving creator community. We offer two solutions. An app for creators that helps them make a living out of content creation. And a self-serve web desk module for marketers to execute influencer campaigns in a quick, frictionless, targeted, and economically attractive manner.

• 2-4years of experience as an iOS developer. 
• Must have Working Experience in a product based organization at least 18 months.
• Good Communication skills must. 

• Understanding the project requirement intuitively and providing proper time estimation.-Always read for troubleshooting in all important projects. ● Experience in accessing data as JSON/XML using REST API. 
• Candidate should have good knowledge of iOS, Swift, xCode and Git. ● Ability to build complex iOS standalone client applications & user interfaces, design & implementation. 
• Experience with iOS Frameworks such as UIKit, Auto-layout using storyboards, etc. ● Knowledge of Apple's design principals, application interface guidelines, and experience with 
• AutoLayout. 
• Good communication skills with the ability to work in a highly-collaborative, agile team 
• Strong analytical and problem-solving skills 
• Flexibility to learn, and work with new technologies

Designation: Game Designer

Department: Game Development Team

Location: Bangalore

Qualification: Any Graduate or Post Graduate

Experience: 3+ years of relevant experience in mobile game design, including at least one year on a game in live ops.

Responsibilities:

1. Experience building in-game content designed to appeal to a specific audience
2. Deep understanding of game currency and reward systems
3. Experience writing clear and concise specs, user flows, and feature documentation
4. Wide exposure to having played a variety of mobile and computer games
5. 300+ hours of obsessive gaming experience in the last 1 year.
6. Excellent written and verbal communication via phone, email and in-person meetings.
7. Strength in collaborating with cross-functional teams

Skills:

1. Proactivity - acts without being told; Brings new ideas in marketing.
2. Organization and Planning - schedule, budget, focus on key priorities. Highly process driven.
3. Handles pressure well - performs well under pressure; sets goals for self and product, and stays focused on the goals.
4. Team Player - Works well with cross-functional teams; overcomes obstacles by collaborating with others. Can inspire teams.
5. Analytical Skills - structure and process qualitative/quantitative data draw insights.
6. Attention to Detail - doesn’t let important details slip or derail projects.
7. Tech Skills - Strong technical background in game development
8. Creative- has the ability to think outside the box; willing to take calculated risks with innovative solution approaches
9. Decisive - ability to make informed decisions and stand by them

Salary: Upto 6LPA (Negotiable)

IMMEDIATE JOINING PREFERRED!

Key Skills: Responsible for creating successful campaigns, responsible for generating the ROI of the company, should have great knowledge of how ads work, great knowledge on landing pages. 

About Company:  Workhours is India's 1st Ed-Tech Company Focusing on Self-Employment. We want to change the way people think about their careers from how to get a job to how to become self-employed. Example of how digital payments changed the behaviour of a person paying from cash to paying using digital apps. 

Job Description: We are looking for a skilled Social Media Marketing executive who is excellent at creating successful campaigns, should be responsible for Generating the ROI of the company and should have a piece of great knowledge of how ads work and who has a piece of great knowledge of landing pages. 

Roles and Responsibilities:

• Responsible for creating Successful Campaigns.
• Responsible for generating the ROI of the company. 
• Should have a piece of great knowledge of how ads work. 
• knowledge on landing pages. 

mandatory Skills:

•  Excellent communication skills
• Work Report Submissions
•  Team Player
•  Able to Handle Multitasking 
•  Should be Good at Training (Very Very Important) 
•  Good at Planning Strategies.

• Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period 
• Provide product training to enable the customers to realize the potential of the company
• Identify product usage gaps and provide actionable solutions to the customers 
• Build value-based relationships with customers and create company champions 
• Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI, 
• Drive desired customer outcomes through a consultative approach 
• Ensure customer retention by negotiating and closing renewals 
• Identify opportunities of upselling and cross-selling along with the Account Managers 
• Identify appropriate business use cases where the company can be deployed 
• Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully 
• Have a strong business sense to keep looking out for new use cases and solutions using a company to create a win-win situation with customers 
• Communicate and brain-storm with the product team on customer feedback and help refine product roadmap 
• Work with the marketing team to execute customer surveys, case studies, etc 
• Identify and Process Success milestones for the customers 
• Optimize existing processes within the company and actively enhance all Customer Success initiatives 
• Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customer's organization 

Our ideal Customer Success Manager: 

• Has relevant 3 to 7 years of work experience (CSM - 3 to 5 yrs; Sr CSM - 4 to 6 yrs; Lead or Principal CSM - More than 7 yrs)  in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company 
• Being an organization that believes in a flat hierarchy, we have only 1 people manager per region for the CS team and everyone else, including those with 15+ yrs of Customer Facing experience add value to the company and its customers in the capacity of an individual contributor 
• Should be open to aligning with the US / EU time zone (5 PM to 2:00 AM / 1 PM to 10 PM IST). Note - The company does provide free lunch + dinner, and a cab drop facility with an additional allowance for the ones working in the US time zone. 
• Showcases exemplary written and verbal communication skills to work along with Global Customers 
• Has worked directly with Large Enterprise Customers in the Americas or European region  
• Has an exceptional ability to communicate and foster positive business relationships
• Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products
• Managed customers across different segments in the past and knows how to manage them differently
• Exhibits a true passion for customers and for Customer Success