Customer Resolution Officer

Experience: 3 to 5

Location: Bangalore

Wissen Technology is now hiring for a Senior Java Developer - Bangalore with hands-on experience in Core Java, algorithms, data structures, multithreading and SQL. We are solving complex technical problems in the industry and need talented software engineers to join our mission and be a part of a global software development team. A brilliant opportunity to become a part of a highly motivated and expert team which has made a mark as a high-end technical consulting. 

Required Skills:

• Exp. - 3 to 5 years
• Experience in Core Java and Spring Boot.
• Extensive experience in developing enterprise-scale applications and systems. Should possess good architectural knowledge and be aware of enterprise application design patterns.
• Should have the ability to analyze, design, develop and test complex, low-latency client- facing applications.
• Good development experience with RDBMS.
• Good knowledge of multi-threading and high-performance server-side development.
• Basic working knowledge of Unix/Linux.
• Excellent problem solving and coding skills.
• Strong interpersonal, communication and analytical skills.
• Should have the ability to express their design ideas and thoughts.

About Us:

At Wissen Technology, we deliver niche, custom-built products that solve complex business challenges across industries worldwide.

Founded in 2015, our core philosophy is built around a strong product engineering mindset—ensuring every solution is architected and delivered right the first time. Our commitment to excellence translates into delivering 2X impact compared to traditional service providers. How do we achieve this? Through a combination of deep domain knowledge, cutting-edge technology expertise, and a relentless focus on quality. 

We don’t just meet expectations—we exceed them by ensuring faster time-to-market, reduced rework, and greater alignment with client objectives. We have a proven track record of building mission-critical systems across industries, including financial services, healthcare, retail, manufacturing, and more. 

Wissen stands apart through its unique delivery models. Our outcome-based projects ensure predictable costs and timelines, while our agile pods provide clients the flexibility to adapt to their evolving business needs. Whether it’s AI/ML for unstructured data processing, cloud enablement, or data engineering, Wissen leverages its thought leadership and technology prowess to drive superior business outcomes. Our success is powered by top-tier talent. Our proprietary Interview Ninja platform ensures we hire the best, building high-performing teams that deliver unmatched results. 

Today, Wissen Technology has a global footprint with 2200+ employees across offices in the US, UK, UAE, India, and Australia. Our mission is clear: to be the partner of choice for building world-class custom products that deliver exceptional impact—the first time, every time.

Website : www.wissen.com 

About Company: Settlin, (founded 2016) has built an efficient platform for enabling and executing property transactions and services. This is the most systematic approach to Real Estate consultancy, driven by high-end technology, built to cater every detail of it. Settlin entered the real estate industry with a vision to disrupt the resale real estate market and to automate the whole process and experience of buying a resale property by providing all the necessary information on one single platform. After a tremendous success in the resale real estate segment we have recently ventured into the primary real estate vertical to help those who are looking to buy a new property by suggesting them the right property from the plethora of projects across Bangalore.

To know more visit https://settlin.in

Basic Requirements:-

● Experience of 2-4 years in sales/pre-sales/counseling/customer support

● Good analytical, excellent leadership & communication skills (English) ● Quick learning ability, adaptability to changing business needs

● Real estate sales is an added advantage

● Any Graduate/Post-Graduate with experience in sales

Key Responsibilities:

● Meeting Triage and Management:

1. Evaluate and categorize incoming negotiation meeting requests based on validity, alignment with company objectives, and established criteria.

2. Schedule and coordinate valid meetings, including managing logistics, preparing agendas, and ensuring participant availability.

3. Maintain accurate meeting records, tracking assessments, classifications, outcomes, and action items.

4. Negotiation Support and Liaison

5. Collaborate closely with the legal team throughout the negotiation process to ensure compliance and provide necessary information/documentation.

6. Serve as the central communication hub for negotiations, coordinating between internal teams (Legal, banks, buyers, sellers) and external parties.

7. Contribute to the continuous improvement of negotiation best practices, optimizing processes and outcomes.

Additional Responsibilities: -

Participate in cold-calling activities to generate leads and build pipelines when necessary. Target Expectations: - Achieve a target of 10-12 successful deals per month.Expectation is to reach a minimum of 30 deals in a quarter Compensation: CTC: 5.4LPA to 7.8LPA plus incentives. There is a component called Productivity Pay in the compensation structure. For Eg. If your gross salary is 50k per month, 5k would be assigned to productivity pay which will be paid on the closure of the 10th deal in a month. Monthly Incentives: Close deals and watch your rewards grow! - Deals 5-9: Earn Rs. 22,000. - Reaching 10th deal will give you 12,000 and from 11th deal earn Rs.7,000 per deal. -So on achievement of 10 deals, a moderator would earn a total incentive of RS.34000 per month Bonus Opportunities: Go the extra mile, get heavily rewarded! - Earn additional Rs. 5000 per deal you source directly by suggesting a property and scheduling a Customer visit - Over & above, hit the quarterly target of 30 deals and receive a quarterly bonus of Rs. 10,000 or more

Responsibilities:

• Content Creation:
• Write clear, concise, and compelling content for websites, blogs, articles, social media, email campaigns, marketing materials, and other platforms.
• Develop content that aligns with our brand voice and target audience.
• Conduct thorough research on industry-related topics to generate original content.
• Proofread and edit content for accuracy, grammar, and style.
• Content Strategy & Planning:
• Collaborate with marketing and other teams to develop content calendars and strategies.
• Brainstorm and pitch content ideas to support marketing campaigns and initiatives.
• Optimize content for search engines (SEO) and user experience.
• Content Management:
• Manage and update existing content on various platforms.

Skills required

·      Certified in Google Analytics (any popular certifier)

·      A minimum of 4+ years of experience in the web analytics domain

·      Consolidated knowledge of the GA4 platform

·      Excellent communication skills (written & verbal)

·      Good understanding of Analytics, Tag Manager, and Data Studio.

·      Basic knowledge of BigQuery & JavaScript

·      Familiar with HTML, CSS and Javascript, and will have the ability to read, reuse and customise code

·      Advanced understanding of Events Tagging and Custom dimensions.

·      Hands-on experience with data visualization (custom dashboards)

Roles and Responsibilities

·      Responsible for managing our Analytics (G4) and GTM accounts

·      Implementation of highly effective web data analytic solutions

·      Visualize customer behavioral data such as page/path analysis, clickstream, funnel progression, CTA optimization, page/site abandonment, etc.

·      Implement tagging and configuration that ensures data collection is accurate and adequate based on the business needs

In-depth knowledge in the following areas.

·      Determine tracking requirements.

·      Create functional and technical design (Dom Scrapping & Custom HTML) of the tags.

·      Install GTM container tag on the live/staging websites.

·      Create, publish and test tags on the live/staging websites.

·      Able to track the successful form submission.

·      Do regular Tag audits for the live/staging websites.

·      Coordinate with the marketing heads to understand and develop custom reports and dashboards.

·      Create specified digital analytics tagging standards to ensure robust and consistent data capturing.

·      Testing and validating the tracking using various debugging tools.

We are seeking a creative and detail-oriented Graphic Designer to join our digital marketing team. The ideal candidate will have a passion for design, a strong understanding of branding, and a talent for creating visually compelling digital content that engages and converts audiences. You will work closely with our marketing, content, and social media teams to create graphics for web, social media, ads, emails, and other digital platforms.Someone who has the ability to understand what a brand requires and has good skills in video editing too.

• Lead the end-to-end product lifecycle, from conceptualization to delivery, for next-gen AI solutions on our codeless platform
• Collaborate closely with cross-functional teams, including engineering, design, and marketing, to define product requirements and roadmap.
• Conduct market research and analysis to identify emerging trends, customer needs, and competitive landscape in the AI and software industry.
• Prioritize features and enhancements based on business objectives, user feedback, and technical feasibility.
• Track and analyze key performance indicators (KPIs) to measure product success and iterate on strategies for continuous improvement.
• Act as a subject matter expert for the product, providing guidance and support to internal teams and external stakeholders.
• Assist in the identification and implementation of process improvements to optimize project delivery and efficiency.
• Communicate project progress, findings, and recommendations to stakeholders through reports, presentations, and meetings.
• Work closely with mentors and senior team members to enhance technical skills and knowledge in AI and software development.

Responsibilities

1. Create data funnels to feed into models via web, structured and unstructured data
2. Maintain coding standards using  SDLC, Git, AWS deployments etc
3. Keep abreast of developments in the field
4. Deploy models in production and monitor them
5. Documentations of processes and logic
6. Take ownership of the solution from code to deployment and performance

Safety Connect is a growing company in the domain of field force and road safety.

We are looking for a driven, patient, and passionate problem solver to join our team. In this role, you will be responsible for training and onboarding new customers and managing customer relationships throughout their entire life cycle. We’re looking for superior people skills and a positive attitude.

we’re growing and evolving, and if you are flexible then you’ll need to come along for the ride.

Responsibilities:

• Creating MIS reports, Weekly /Monthly /Quarterly/Annual reports as required to the customers.

• Manage incoming calls and emails and handle appropriate follow-up calls and emails.

• Address, resolve and record any customer issues that arise about business growth, billing, and general account satisfaction.

• Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals.

• Coordinate and train all new customer starts in an efficient and streamlined way.

• Prepare necessary documentation or visuals for the client to demonstrate the performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement.

• Work with the sales and marketing team to drill customer references and develop case studies.

Requirements /Qualifications: 

• 1-2 years of experience in communications, marketing, sales, account management, or customer success.

• Multi-tasking skills, strategic planning, and project management skills.

• Exceptional communication skills (verbal and written). 

• Analytical and process-oriented mindset.

• The ability to solve problems & to think quickly on your feet.

• An eye for detail.

• Knowledge of SalesForce and project management tools.

• Event planning experience is a plus.

Responsibilities

• Develop our products front end
• Optimize applications for maximum speed
• Collaborate with back-enddevelopers and web designers to improve usability
• Stay up-to-date on emerging technologies

Requirements

• 4 to 6 years of work-experience as a Front-end developer
• Experience in developing front end applications at scale
• Strong knowledge and experience with JavaScript ,CSS, Angular,AJAX and jQuery,react,node
• Experience in CSS preprocessor (SASS/LESS/COMPASS), CSS framework – Bootstrap.
• In-depth understanding of the entire web development process
• Knowledge of Wordpress theme integration Template customization
• Able to Write code as Per W3 validation Rules, Cross browser, Cross Device, and SEO Friendly