Customer Resolution Officer

📌 E-commerce Manager

🔹 Job Summary

E-commerce Manager is responsible for managing and growing a company’s online sales, website, and digital presence. The role focuses on increasing revenue, improving customer experience, and optimizing online operations.

🔹 Key Responsibilities

• Develop and execute e-commerce strategies to increase sales and market share
• Manage day-to-day operations of the online store (website, product listings, pricing)
• Monitor website performance, traffic, and conversion rates
• Plan and run digital marketing campaigns (SEO, SEM, social media, email marketing)
• Analyze sales data and customer behavior to improve performance
• Coordinate with IT, marketing, logistics, and customer service teams
• Manage inventory, product catalog, and promotions
• Ensure smooth customer journey and high satisfaction levels
• Track competitors and market trends

🔹 Required Skills

• Strong knowledge of e-commerce platforms (Shopify, Amazon, etc.)
• Digital marketing (SEO, PPC, social media)
• Data analysis & tools (Google Analytics, Excel)
• Project management & leadership skills
• Problem-solving and decision-making ability
• Communication and teamwork

About the Role :

 We are looking for an experienced Senior Network Engineer with a good background in Ansible to join our team. The ideal candidate will involve in implementation, and management of advanced network infrastructures, focusing on automation and optimization.

Key Responsibilities:

·         Managing network infra with 24/7 support environment and provide 99% network up time 

·         Managing & Troubleshooting of LAN, VLAN, Web filter, IP routing, LACP, Wireless & WAN networks

·         Hands on experience on Palo Alto firewalls, Cisco switches, HP Procurve, Aruba Wireless

·         Good to have knowledge on F5 load balancer, ClearPass, Aruba Wireless IAP/ Controller based Radius Integration

·         Develop, test, and maintain Ansible for network automation.

·         Monitor network performance and implement improvements.

·         Troubleshoot and resolve advanced network issues.

·         Collaborate with cross-functional teams to ensure network reliability and security.

·         Mentor junior network engineers and provide technical guidance.

Maintain comprehensive network documentation and ensure compliance with industry standards.

Qualifications:

·         Bachelor’s degree in computer science, Information Technology, or a related field.

·         Extensive experience as a Network Engineer, with a focus on senior-level responsibilities.

·         Knowledge in Ansible for network automation.

·         Deep understanding of network protocols (e.g., TCP/IP, BGP, OSPF).

·         Experience with network hardware (e.g., routers, switches, firewalls).

·         Proficiency in Cisco Meraki configuration and management.

·         Expert-level knowledge of Palo Alto firewalls.

·         Strong problem-solving and communication skills.

·         Relevant certifications (e.g., CCNA, CCNP, CPNSA) are highly desirable.

·         Experience with other automation tools (e.g., Terraform, Puppet).

Preferred Skills:

·         Experience with cloud networking (e.g., AWS, Azure).

·         Knowledge of network security best practices.

·         Knowledge in scripting languages (e.g., Python, Bash).

·         Experience with network monitoring tools (e.g., Nagios, SolarWinds).

·         Understanding of SDWAN (Software-Defined Networking) technologies.

·         Knowledge of containerization and orchestration (e.g., Docker, Kubernetes).

·         Experience with VPN and remote access solutions.

·         Familiarity with ITIL processes and frameworks.

About us

At Lucidity, we are a year and a half old company and we work on helping large enterprises manage their cloud storage platform. 

Our founders bring with them more than a decade of experience working with top tech Gaints in the world, building and selling large tech products from zero to one. We are seeing a lot of early traction and expanding aggresively.

We are a B2B product based startup building the next generation of storage orchestration system for cloud. We are hiring agressively across multiple roles and looking for passionate engineers to join a very young and energetic team at Lucidity.

What you'll do

Technology is at the heart of our organization. As part of the tech team you will

• Understand product requirements and brainstorm ways to address them.
• Build features from scratch and have complete ownership for it.
• Deliver efficient, reliable, scalable code with high automated test coverage.
• Contribute to team decisions in the overall architecture and practices of the company.

What you'll need

Must haves

• At least 1 year experience in a product based company.
• Experience working with distributed environments.
• Comfortable with at least one Object Oriented Programming language.
• Hands on with AWS or at least one other public cloud.

Good to have

• Experience handling highly scalable systems.
• Experience with at least one among C++, Java.
• Experience with docker and Kubernetes.
• Experience with Linux file systems.

Additional

• B Tech/M Tech in Computer Science or equivalent from a reputed college.
• Good problem solving skills.
• Deeply technical with a track record of successful delivery.

Why us
We're hiring a set of highly skilled, enthusiastic and passionate people who thrive in a high growth environment. We believe the best way to grow is to give everyone the opportunity to pursue their interests. At Lucidity, you have complete freedom to work on projects that interest you. Plus, with benefits like flexible hours, company offsites, unlimited leaves, we ensure you enjoy the journey as much as we do.