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About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status.
- Good knowledge of SaaS and IT sales.
- Collaborate with the sales team to identify and grow opportunities within the territory
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or a relevant field
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/" target="_blank">www.rezo.ai
• Gain in-depth knowledge of current Operations processes, inefficiencies, issues, and risks.
• Pro-actively engage, manage and build strong relationships with both Operations business and
technology) stakeholders.
• Knowledge of Agile.
• Ability to drive multiple agendas and effectively manage priorities
• Strong communication and presentation skills, with senior stakeholders, with an excellent
standard of English (written and spoken)
• Work with the business to understand their requirements, define new processes and
workflows.
• Be an active, vocal team member of workshops, discussions, and working groups.
• Document requirements in a clear, unambiguous manner. Ensure they are understood by all
parties and sign-off are achieved.
• Propose relevant solutions and alternatives to meet business needs. Translate into clear,
automated and globally standardized future state models
• Create functional and design specifications, ensuring all stakeholders, globally, are in
agreement and provide sign off
• Preparing Data Flow Diagram, Process Flow Manual DFD in Visio, UML diagrams.
• Ensure the overall quality of business requirements, functional specifications, and supporting
documents meet the bank's standards
• Ensure development and testing teams understand the requirements and future state
processes and that they are fully engaged early on in the project.
• Provide ongoing support to the technology and testing teams as required e.g. reviewing of
test cases, closeout open issues/questions, manage change request process, etc.
• Assist the business with UAT, including communications, planning, preparation, and test cases
• Proficiency in Access, PowerPoint, and MS Word
• Identify risks and issues early. Communicate them to the relevant people in a timely manner.
Propose and plan mitigating steps.
• Work closely with Project Managers to ensure stakeholders are fully engaged,
communications are regular and honest and expectations are well managed.


A minimum of 6 years of software development experience
In-depth knowledge of C#
Hands-on experience with ASP. NET MVC Framework
Strong knowledge and experience in designing and developing Web solutions using ASP.
NET MVC Framework
Rich experience in creating REST-based web-services using ASP. NET Web API or ASP.
NET Core
Working experience of Relational Databases (MS SQL, Oracle nice to have), ORM (Entity
Framework, EF Core)
Affinity with unit and integration testing frameworks and TDD
Knowledge of Azure cloud and DevOps pipeline nice to have
Analyze, plan and estimate requirements as well as identify risks involved and provide
solutions
Understanding of design principles behind scalable and testable applications
Continuous improvement and innovative mind-set.
Ability to take a lead role and take ownership of complex data integration deliveries.
A degree in Computer Science and/or a business related degree; or equivalent work experience.
This person MUST have:
- B.E Computer Science or equivalent
- 2+ Years of hands-on experience troubleshooting/setting up of the Linux environment, who can write shell scripts for any given requirement.
- 1+ Years of hands-on experience setting up/configuring AWS or GCP services from SCRATCH and maintaining them.
- 1+ Years of hands-on experience setting up/configuring Kubernetes & EKS and ensuring high availability of container orchestration.
- 1+ Years of hands-on experience setting up CICD from SCRATCH in Jenkins & Gitlab.
- Experience configuring/maintaining one monitoring tool.
- Excellent verbal & written communication skills.
- Candidates with certifications - AWS, GCP, CKA, etc will be preferred
- Hands-on experience with databases (Cassandra, MongoDB, MySQL, RDS).
Experience:
- Min 3 years of experience as SRE automation engineer building, running, and maintaining production sites. Not looking for candidates who have experience only as L1/L2.
Location:
- Remotely, anywhere in India
Timings:
- The person is expected to deliver with both high speed and high quality as well as work for 40 Hours per week (~6.5 hours per day, 6 days per week) in shifts which will rotate every month.
Position:
- Full time/Direct
- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
- We dont believe in locking in people with large notice periods. You will stay here because you love the company. We have only a 15 days notice period.
Day Shift
Gulf Client
Skills:
PL/SQL
ALTERNATE TITLES HR Consultant
DEPARTMENT Human Resources
COMPANY Project Eagle
REPORT TO Senior Management
Your role as an HR Generalist will be far from one-dimensional. You’ll undertake a wide range of HR tasks, like organising trainings, administering employee benefits and leaves and crafting HR policies. You will use HRIS to ensure all employee records are up-to-date and confidential. And you’ll also act as the main point of contact for employees’ queries on HR-related topics.
The ideal HR Consultant will possess in-depth knowledge of HR management. They will have experience in consulting as well as dealing with actual HR issues. The goal is to ensure the HR department’s operations will be running smoothly and effectively to deliver maximum value to the client's organisation as a whole.
ABOUT COMPANY
Founded in 2020 by Tarang Sanghi under the innovation lab Project X, Project Eagle is a full-service talent acquisition, and management consultancy based in Jaipur, RJ (India) at its stealth-startup phase.
Every successful organisation is formed with effective teamwork. We fetch the essential talent and put it in the right place with our lens. It is our intrinsic ability to listen to the client's specific talent requirements, and meet and exceed their expectations.
Backed with cutting edge technology, proprietary database and a passionate team, is a combination that you won’t find anywhere else. We are here to change the way people perceive HR. The new-age HR is cool, vibrant and instrumental in getting people the jobs they love. We have only just begun!
Currently, we are putting together a team of the best and the brightest! We look forward to receiving your application!!
ABOUT DEPARTMENT
In People (you probably know us better as "Human Resources"), we "find them, grow them, and keep them". Put people first and success will follow. On our people-focused teams—Talent Acquisition, Human Resources and Resource Management—we aim to create an environment where our people can learn, develop, achieve, and grow. From the first interview to a person’s last day, we are here to guide, listen, and help our people have a valuable and inspiring experience.
THE PROJECT(s)
- Design and document all in-house and client policies, procedures and systems.
- Deploy an HRMS / HRIS system for entire organisation.
- Assist in recruiting the new teams.
- Assist in the development of new HR products and services.
Environment Consulting Startup
Fresh / Established You are the first person on team.
AREA OF RESPONSIBILITIES*
Strategy & advice
- Formulate strategic and practical plans, and provide advice to clients and employees to address daily issues, and HR matters.
- Conduct research (data collection, surveys etc.) to identify the root cause. Develop and implement HR policies, systems and processes or make modifications to address issues.
- Promote HR programs to create an efficient and conflict-free workplace.
- Devise plans and techniques to drive change and culture management.
- Select and implement suitable HR technology.
- Administer compensation and benefit plans.
- Refurbish knowledge of advancements in the field and present new ideas.
- Conduct recruiting, onboarding, training, off-boarding, and management of personnel.
- Approach, communicate and recruit talent through social networking, job search and portfolio websites.
- Maintain recruitment database, keep track of internal and external job applicants, and respond to speculative recruitment enquiries.
- Initiate and lead human resource programs and projects
- Coordinate Employee Relations and Engagement activities, including rewards and recognition.
- Organize training & development initiatives
- Handle all leave of absence requests from start to finish.
- Maintain employee files and records in electronic and paper form
- Maintain the work structure by updating job requirements and job descriptions for all positions.
- Motivating, developing, and directing people as they work. Identifying the best people for the job.
- Undertake tasks around performance management.
- Ensure compliance with labor regulations
Gather and analyse data with useful HR metrics, like time to hire and employee turnover rates.
Organize quarterly and annual employee performance reviews.
Requirements
- Years of Relevant Experience 3+ years of proven experience as an HR Generalist / Consultant
- Education & Work experience** - Relevant degree in HR Management. Additional HR trainings will be a plus. Experience in project management preferably HR related.
- Software and Applications- Tech savvy with outstanding knowledge of MS Office; HRIS / HRMS (e.g. Zoho), ATS, Ticketing System.
Nature / Personality
- An analytical mind with problem-solving abilities
- Desire to work as a team with a results driven approach
- Should adhere to strict confidentiality in maintaining all company and client data.
- Excellent communication, interpersonal and consulting skills
- Ability to strategise and formulate business plans
- In-depth knowledge of HR principles, functions, methods and best practices
- Good knowledge of employment/labor laws
- Understanding of research methods and analysis.
Benefits
We offer competitive compensation and benefits.
We are looking for a UI/UX Designer to turn our software into easy-to-use products for our clients.
UI/UX Designer responsibilities include gathering user requirements, designing graphic elements and building navigation components. To be successful in this role, you should have experience with design software and wireframe tools. If you also have a portfolio of professional design projects that includes work with web/mobile applications, we’d like to meet you.
Ultimately, you’ll create both functional and appealing features that address our clients’ needs and help us grow our customer base.
Responsibilities
- Gather and evaluate user requirements in collaboration with product managers and engineers
- Illustrate design ideas using storyboards, process flows and sitemaps
- Design graphic user interface elements, like menus, tabs and widgets
- Build page navigation buttons and search fields
- Develop UI mockups and prototypes that clearly illustrate how sites function and look like
- Create original graphic designs (e.g. images, sketches and tables)
- Prepare and present rough drafts to internal teams and key stakeholders
- Identify and troubleshoot UX problems (e.g. responsiveness)
- Conduct layout adjustments based on user feedback
- Adhere to style standards on fonts, colors and images
Requirements
- Proven work experience as a UI/UX Designer or similar role
- Portfolio of design projects
- Knowledge of wireframe tools (e.g. Wireframe.cc and InVision)
- Up-to-date knowledge of design software like Adobe Illustrator and Photoshop
- Team spirit; strong communication skills to collaborate with various stakeholders
- Good time-management skills
- BSc in Design, Computer Science or relevant field





