The person would be a customer champion and responsible for resolving all customer queries arising largely through emails.
Responsibilities and Duties
- Needs to resolve & respond to customer queries primarily through emails.
- Needs to speak to customers over phone occasionally in case of any escalations
- May need to also speak to customers over a call as and when any business need arises
Required Experience, Skills and Qualifications
- Good communication skills - Verbal & Written
- Empathy & Patience
- Calm headed