Customer Resolution Officer

POWER APPS DEVELOPER:

MUST HAVE SKILLS:

POWER APPS - 5 YEARS, POWER BI - 3 YEARS

NICE TO HAVE SKILLS:

DATA MODELING - 3 YEARS, WORKFLOW - 2 YEARS

JOB DESCRIPTION:

-         Design, develop, and implement custom applications using Power Apps, ensuring high performance, scalability, and usability.

-         Collaborate with stakeholders to gather requirements and translate them into technical specifications.

-         Create and maintain data models, forms, workflows, and custom connectors within Power Apps.

-         Develop and optimize Power BI reports and dashboards to provide actionable insights for business users.

-         Integrate Power Apps and Power BI with other systems and data sources, such as SharePoint, Dynamics 365, SQL Server, etc.

-         Troubleshoot and resolve issues related to Power Apps and Power BI applications.

-         Stay up to date with the latest features and capabilities of Power Apps and Power BI and provide recommendations for process improvements.

REQUIREMENTS:

-         Minimum of 5 years of experience as a Power Apps developer, with intermediate hands-on experience in Power BI.

-         Strong proficiency in building canvas apps, model-driven apps, and portals using Power Apps.

-         Solid understanding of data modeling concepts and ability to design efficient data models within Power Apps.

-         Proficiency in creating custom connectors, workflows, and business rules within Power Apps.

-         Experience in developing complex reports, dashboards, and visualizations using Power BI.

-         Strong knowledge of DAX (Data Analysis Expressions) language for creating calculated columns, measures, and queries in Power BI.

-         Familiarity with data integration techniques, such as APIs, OData, SQL Server, SharePoint, etc.

-         Ability to troubleshoot and resolve technical issues related to Power Apps and Power BI applications.

-         Excellent problem-solving skills and ability to work independently or as part of a team.

-         Strong communication skills to effectively collaborate with stakeholders and gather requirements.

PREFERRED TECHNICAL QUALIFICATIONS:

-         Microsoft certifications in Power Apps and Power BI.

-         Experience with other Microsoft Power Platform technologies like Power Automate (Flow) and Power Virtual Agents.

-         Knowledge of Azure services and cloud-based solutions.

Role and Responsibility – Inside Sales Executive

• Act as relationship manager for the Paid customers of NoBroker.

• Build sustainable relationships and trust with customer accounts through open and

interactive communication.

• Identify and assess customers’ needs.

• Service customer in finding the right tenant / house as per the requirement of customer.

• Dial outbound and attend inbound calls of customer and leads.

• Use internal tools and methods to provide best possible service to the customer.

• Negotiate with leads on behalf of customer.

• Keep customer up-to date on the progress of his account.

• Follow communication procedures, guidelines and policies.

• Go extra mile to provide excellent customer service.

• Develop product vision and key-value props for owned areas (strategy & roadmap). Drive alignment and excitement, aligning priorities and executing plans. Lead product development by collaborating with cross-functional teams of engineers, designers, business development managers, marketers, and other product leads.
• Manage all aspects of the product lifecycle, including problem definition, product strategy/roadmap, roadmap execution, customer needs, designs, product requirement documents
• Ensure accountability with Engineering (Internal/Vendor) on strict adherence to timelines & processes.
• Lead connection of technical and business worlds by breaking down complex problems into a roadmap and steps that drive product development.
• Understand markets, competition, and products in-depth to create clarity and drive the right set of requirements and specifications.
• Anticipate customers’ needs and market opportunities to drive improvements. Show empathy for customers, be sensitive to their needs and drive the feature team to deliver a great customer experience. Research and user test prototypes to maximise user satisfaction and performance
• Develop, cultivate and share thought leadership in emerging and trending technology areas.
• Define success criteria and performance metrics and drive telemetry requirements to measure results. Define, monitor, and analyse metrics for launched products and feed feedback into the product development process.
• An obsession with technology - pro-activeness in exploring and understanding the potential of technology and how to convert it to solve innate consumer needs
• Good in data-driven analytical skills and able to operate with partial information and ambiguity.
• Design thinking (UIUX), user empathy and deep understanding of Indian customers

• 4 to 8 years experience, including product experience, preferably in a fast-paced B2C internet/e-commerce/Edtech company
• B- Tech and MBA or equivalent experience (or equivalent industry experience)

• Track record of exhibiting technical depth and quick ramp-up on new products and technologies
• Ability to assume end-to-end ownership of large features and initiatives
• Proficiency in end-to-end innovation, planning, organizing, and executing.
• Solid written and verbal communication skills
• Self-motivated, can-do attitude and great at dealing with ambiguity
• Experience collaborating and communicating with cross-functional teams
• Experience in identifying, analysing and interpreting data to make data-led product decisions
• Understanding of capturing user insights to create exceptional user experiences
• Excellent focus on attention to detail, with quantitative skills
• Experience in building & leading high-performance teams
• UI/UX skills with an ability to get the best out of designers and recognize great design

• Defining new merchandising or reporting functionality
• Adding more advanced search capabilities
• Improving scoring/recommendation models
• eCommerce platform integrations/API implementations
• Load testing/scaling features as we continuously grow
• Something new. There are always interesting new challenges that come our way. Here are a couple of things we’ve worked on recently:
  • Managing background jobs with competing performance goals like quick turnaround while staying within platform API limits
  • Embedding and dynamically changing products in an email even after sending it
  • Managing and coordinating multi data-center processes

• 1-3 years of experience in Ruby On Rails (or a similar MVC framework like Express or Django). You are comfortable with Routes, Migrations, Models, Callbacks, Validations, and so on.
• Ability to design clean, scalable data structures for new features.
• A good understanding of design patterns so that complex processes are written in a maintainable way.
• Knowledge of managing source code with Git.
• Comfortable in a Linux OS.
• Good communication skills, and ability to clearly plan and describe features before building.

• Challenging, exciting work, at scale
  You get to understand the challenges our customers face first-hand, and collaboratively design and build amazing solutions that will be used by millions of shoppers through billions of API requests. There’s always something new and exciting to build.
• Have a direct impact
  Seven engineers currently build, refine, and scale the entire product. Working in a small team means you will have a say in the way the product is built, and your performance will have a direct impact on the company’s outcome.
• Culture
  Tagalys is a place for you to be yourself, enjoy your work, and achieve your potential. We love the energy that comes from working with smart people in a simple and welcoming environment. We design our workflow to make sure you are also able to focus on everything else in life that is important: family, friends, and health.
• Benefits
  You get great pay, coupled with flexible hours, a hybrid work model, and comprehensive insurance for your and your dependents. For the people contributing significantly, we also offer ESOPs so there is an opportunity to build wealth as you help the company grow.

What you need to have:

• 2-5 years of relevant work experience ideally in a fintech/payments/E-commerce/ tech environment with strong growth and analytics background
• 2+ years experience in maintenance & management of CRM platforms (customer.io/CleverTap experience is required)
• MBA or equivalent post-graduation, with at least two years of experience in digital marketing in B2C company
• Strong understanding of advertising tools like AdWords, Facebook Business Manager, Adobe AdCloud.
• Experience with/understand fundamentals of brand building and marketing i.e. audience mapping, positioning, media planning/media mix etc.
• Excellent written and verbal communication skills
• Prior startup experience is a plus