Customer Resolution Officer

Strong B2B Tech / SaaS Sales Profile, with a focus on Global Large Enterprises

Mandatory (Experience 1): Must have minimum 8+ YOE in B2B Tech Sales for complex ERP Tech, B2B SaaS, or Tech Product Sales.

Mandatory (Experience 2) : Must have 2+ YOE in B2B SaaS Sales.

Mandatory (Experience 3): Must have minimum 2+ YOE in dealing with Direct Sales to Large Enterprise accounts in US Market.

Mandatory (Experience 4): Must have handled deal / ticket size of average 70K+ USD and 750K+ USD of Annual Target.

Mandatory (Experience 5): Must have experience with long sales cycles (3 to 6-months) for complex ERP solutions, consultative selling, and working with CXO-level stakeholders

Mandatory (Experience 6): Must have seen strong career growth/promotions in last 5 years, and should be a Senior Manager or above in the current role

Mandatory (Compensation): Current total compensation (Fixed + Variable) must be ₹60 LPA or above.

form :https://forms.gle/ncGqEJrJDvEDhXtL7

AI Researcher, Speech & Audio, Intern -

Internship Opportunity at JoshTalks AI Lab

(ai.joshtalks.com)

Location: Gurgaon, India

Type: Full-time Internship (6–12 months)

Who: Final-year engineering students or recent graduates passionate about AI/ML

in speech

About Us

At JoshTalks AI Lab, we believe that voice will be the primary medium of interaction

between man and machine. Our mission is simple yet ambitious:

● Help machines talk like humans.

● Build the benchmarks and datasets that become the backbone of global

progress in speech AI.

● Drive improvements not just through compute or algorithms — but through

high-quality, diverse, real-world data.

Our datasets today power some of the largest and most widely used speech

models in the world (you’ve definitely used them, even if we can’t name them

😉).

What You’ll Work On

This is not a “just another internship.” You’ll be directly contributing to the global

race to perfect speech AI:

1. Benchmarking the world’s speech models

○ Design and run evaluations for ASR and speech-to-speech systems.

○ Create benchmarks that will guide top AI labs on where their models

fail and where they shine.

2. Modeling & Fine-Tuning

○ Fine-tune speech recognition systems (like Whisper/wav2vec2) to push

Word Error Rates toward ~5%.

○ Experiment with multilingual, code-switched, and noisy speech

to mimic real-world conditions.

3. Impact at Scale

○ Your work won’t just sit in a paper. It will influence how the

world’s largest AI models get built, tested, and improved.

Who We’re Looking For

● Final-year undergraduates (B.Tech/B.E.) in CSE, EE, AI/ML, or related fields.

● Strong interest in speech, audio, NLP, or multimodal AI.

● Hands-on experience in one or more of:

○ Fine-tuning speech or language models (Whisper, wav2vec2,

HuBERT, SER, etc.)

○ Building speech-driven projects (assistants, classifiers, chatbots,

SER systems)

○ Working with PyTorch, TensorFlow, or Hugging Face transformers.

● Bonus: past projects on GitHub, Kaggle, or research papers.

Why Join Us

● Ownership: Even as a final-year student, you’ll get the chance to own

problems of global importance — from reducing ASR word error rates toward

5% to building benchmarks that influence how the next generation of

speech-to-speech models are developed. These are not side projects:

the problems you’ll work on may define how billions of people interact

with machines in the future.

● Front-row seat in speech AI: Your work will shape benchmarks and datasets

used by the world’s top model labs.

● Learning: Work with experts solving speech challenges across 20+

Indian languages and noisy, real-world audio.

● Impactful projects: The benchmarks and models you help build will

set direction for global AI progress.

● Startup energy, global scale: Small team, big impact — perfect for ambitious

builders.

● Co-Authorship: If any of the work you contribute to is published as a paper,

benchmark report, or dataset release, you will be credited as a co-author.

This means your contributions won’t just stay inside the lab — they’ll be

visible to the wider research community and part of the academic and

industry record.

Details

● Location: Gurgaon (on-site preferred for collaboration)

● Duration: 6–12 months

● Type: Paid Internship (full-time)

● Start Date: Flexible for final-year students (aligns with academic calendar)

If you’re someone who dreams of making speech AI as natural as human

conversation, this is your chance to work on the real frontier. Super interested?

Description

Industry- Beverages

Required Skills:team handling, Willingness to Travel, Defining the pricing strategy, Delivery of brand P&L Performance targets, Define brand positioning

Responsibilities for Brand Manager

With our Consumer at the heart, your key focus will be to:

• Build deep understanding of target consumer groups, across key geographies in India
• Own the Brand Purpose and define positioning for the brand. Drive communication development in line with Brand purpose and positioning.
• Identify the key market intelligence that will drive strategic business decisions
• Partner with Sales teams in achieving brand plans, and channel execution plans.
• Participate in defining the pricing strategy in close partnership with the commercial team.
• Secure sign-off from Regional Commercial Managers on the proposed Volume Budget and then own delivery of the plan, inspiring distributors, and commercial teams to execute the plan with excellence
• Be accountable for delivery of brand P&L performance targets. Closely monitor brand KPI's: Revenue / Profitability / Market Share & Equity
• Ensure measurement and evaluation & a learning plan to identify, codify and rollout successful brand growth drivers
• Oversee design and execution of selected brand assets
• Digitally savvy with social media expertise to lead digitalization of activities.
• Oversees development of all consumer-facing brand assets and activities during Annual Planning process and secure alignment with Regional Commercial Managers on all planned brand communication
• Develop Brand Playbooks and Templates for market use.
• Ensure all brand assets developed adhere to brand guidelines.

Job Description Roles and Responsibilities

1. Create and implement email marketing campaigns to drive customer engagement, sales, and retention

2. Develop creative and engaging content for emails, including subject lines, email copy, and CTAs

3. Conduct A/B testing and analysis to optimize email campaigns for the best results

4. Manage and segment our email lists to ensure targeted and personalized communications

5. Collaborate with other marketing team members to align email campaigns with broader marketing strategies

6. Monitor and report on email marketing performance metrics, including open rates, click-through rates, conversion rates, and unsubscribe rates

7. Stay up-to-date with industry trends and best practices in email marketing

Viha Technosoft - building tech products that matter to people

At Viha Technosoft, we’re a happy family of 50+ young and experienced talents. We work in Media and Entertainment (M&E)t, Healthcare, and Payments domains.

We’re looking for a competent individual to help develop a scalable backend system for our project Cast India.With Cast India, We’re out to revolutionize the way people onboard, train, and get opportunity in M&E domain.

• Must-Have Skills

  • Strong knowledge of any PHP web framework Codeigniter, Laravel, CakePHP, Yii, Symfony, etc along with strength in OOPS
  • Understanding of MVC design patterns
  • Working experience with any Payment Gateways is desirable. Experience with REST-based API Development is a must
  • Experience with front-end technologies, such as JavaScript, HTML5, and CSS frameworks along with Angular 6+ and ReactJS
  • Confident with Mysql database, framing complex queries for optimum performance
  • Good knowledge of Javascript, Json, Jquery, Ajax

  Additional Skills

  • Hands-on experience working on Microservices development
  • Integration of multiple data sources and databases into one system

  Build and hosting experience

  • Must have a strong DevOps experience
  • Exhibited CI/CD experience with Jenkins tools and plugins.
  • Strong experience in auto-deployment, deployment testing, and overall automated pipeline management.
  • Good to have knowledge of Cpanel, FileZilla, Docker, and Kubernetes
  • Must have a strong experience with source control tools like GitHub

  Testing

  • Must have strong advanced Unit testing experience and Agile experience
  • Must have strong working experience in agile
  • Must have participated in SCRUM and must be well aware of the scrum ceremonies
  • Must be able to self-manage the pipeline and should be well prepared to meet challenging timelines

  MySQL competency

  • Must be able to write complex queries
  • Understanding and implementation level knowledge of key joins, constraints, and triggers
  • Able to analyze the query and perform query optimization
  • Independently handle the Table DDL and DML statements as part of the development
  • Ability to create ER diagrams and data mapping diagrams and document data entity chang

Responsibilities

• Provide leadership in building and growing a Custom layout team from the ground up to support the global DRAM layout requirement;
• Provide leadership in developing Analog and custom layouts to meet schedules and milestones;
• Provide leadership in training the team’s technical skills and cultural healthiness.
• Effectively communicating with engineering teams across multiple countries to ensure the success of the layout project.
• Organize, prioritize, and manage logistics on tasks and resource allocations for multiple projects.
• Manage the performance and development of team members.
• Managing hiring and retention.
• As a critical member of the core DRAM leadership team in India, contributed to the overall success

Qualification/Requirements

• 5 + year experience in analog/custom layout in advanced CMOS process.
• Minimum 3+ years people management experience.
• Expertise in Cadence VLE/VXL and Mentor Graphic Calibre DRC/LVS is a must.
• Must have strong skills in layout and floor planning skills and manual routing.
• Strong ability to build, and continuously develop a premier analog/mixed-signal layout team
• Experienced in managing multiple Custom IC layout projects
• Highly motivated with passion, detail-oriented, systematic, and methodical approach in IC layout design.
• The ability to work and communicate effectively in a team and to be able to multi-task effectively in a fast-paced working environment.
• Excellent verbal and written communication skills required.
• Independent with strong analytical skills, creative thinking and self-motivation.
• Capable of working in a cross-functional, multi-site team environment in multiple time zones.
• Previous work experience in DRAM/NAND layout design is desirable however not mandatory.

Job Description: The ideal candidate for this role is that you are a proven sales performer adept in direct-toconsumer consultative sales. You are comfortable working with high ticket size products that require focussed nurturing over a period and yet can build urgency for the end consumer to decide fast. You have worked in a highly competitive sales environment and have been at the top 10 percentile of your team. What will you be doing?

●Being a mentor and guide, who potential learners can look up to for career advice.

● Counselling potential learners, helping them plan their career path and understanding how upGrad can catalyse their career.

●Carrying weekly enrolment/revenue and collection targets.

●Establishing the uniqueness and effectiveness of upGrad's model of online/blended learning.

● Owning the complete sales closing life cycle for leads assigned to you. This includes making phone/video calls, product demonstration, sales closing and post-sales relationship management.

● Maintaining a detailed database of all the interactions on the CRM with the leads and providing constant feedback to the marketing team on lead quality. What are we looking for?

● Individual with outstanding English communication skills (written and verbal), interpersonal and presentation skills. ● Hardworking Individuals with high dedication and extreme determination.∙ Experience in EdTech sales would be an advantage.

●Rockstar sales performers with proven track records.

● Great listeners and trustworthy individuals who can bond with our potential learners. Individuals with the ability to approach any situation with patience and powerful empathy.

● Individuals who take a disciplined approach towards building funnels, tracking feedback, prioritising tasks and overachieving targets and deadlines.

● Sales bent of mind, to understand and effectively communicate what upGrad is offering to its prospective learners and achieve revenue targets.

●Passion for always delivering the highest levels of customer service.

●Basic proficiency in MS Office Suite is required.

What are your deliverables / KPI's?

●Minimum of 100+ Dials every day with 40+ Connects.

●2 hours of talk time on an average per day & 1 Video Session

●2 enrolled students per week.

●Weekly revenue targets to be met consistently. 

ROLES AND RESPONSIBILITIES

• Interface with leads via inbound and outbound calls with various source (in-house / Microsite) Converting leads into confirmed applications PAN India

•Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails

• Responsible for student admission and achieve their targets

• Understand student needs / requirements and pitch a suitable program

• Counselling, Interacting with students and Parents.

• Support students one on one in their selection of course, application process and meeting application deadlines.

• Should be able to assist students in obtaining the necessary documentation needed for the application process.

• Provide students, parents, and guardians with information regarding admissions requirements and processes, enrolment process or other procedures.

• Coordinate systematic and efficient handling of applications and communications with parents of student applicants.

CANDIDATE SPECIFICATIONS

• Ability to empathize with students and parents, thus able to build relationships through conversations

• Ability to handle end to end admission cycle

•Vendor management

• Strong inclination to work in a target driven sales environment.

• Proven expertise in converting leads into a sale

• Experience working with CRM

• Strong listening and presentation skills

• Minimum UG degree

• 1+ years of relevant experience

Is software engineering your passion? Are you always hungry for challenges? Do you like to take risks?  Do you always crave to learn more and more? Do you like to help others solve their problems? Do you like to solve complex problems by simple methods?

• Culture to promote learning and growth by relentless focus on innovation.
• A team of aces to work with
• Streamlined engineering processes woven around Agile methodology with the help of tools
• Design led engineering focus
• Opportunity to work on B2B and B2C products in various domains like healthcare & education

• Opportunity to work on cutting edge technologies 

You have:

• Proficiency in Angular 4+, Typescript, JavaScript, JQuery, HTML/CSS
• Thorough understanding of OOJS & commonly used design principles and design patterns
• Working knowledge of State management using NgRxState management & custom npm packages
• Hands on ES6 features to reduce code and keep code clean
• Working knowledge of RxJS
• Working experience in writing automated unit tests using Jasmine, Mocha or any other similar framework.
• Experience of integrating RESTful Web APIs in Web Application.
• Written efficient and production ready code
• Working experience building high performance and scalable applications
• Ability to troubleshoot and debug application for functional and common problems
• At least 6 years of experience in software development 
• Knowledge of databases - NoSQL or RDBMS. 
• Experience working with version control like Git / Bitbucket
• Experience working in Agile Scrum Methodology
• Excellent written and verbal communication skills 

• Experience working on Web APIs
• Working knowledge of modern programming/scripting languages and runtime environments including node.js, Python/Ruby/Java, and experience in mid-tier web services development.
• Experience building proof of concepts, architecting new systems, and improving existing systems to solve business problems and support scaling
• Exposure to various tools that help in maintaining code quality like SonarQube
• Exposure with Atlassian JIRA application lifecycle management tool
• Exposure to Cloud Platforms like Azure or AWS or GCP