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- Key Skills:
- Expert Proficiency in anyone the below programming language - Node JS, PHP or GoLang
- Expert Computer Science fundamentals like Data Structures, Algorithms, Time Complexity, and others
- Strong Microservices, REST API, Git source control, CI/CD, and other latest technology trends
- Strong System Design, DB Design proficiency
- Strong knowledge in Design Patterns, best software development practices
- Good exposure to working in Open Source stack, E-Commerce, or Fintech domain.
About InEvolution:
Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency.
Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams. We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth.
Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.
Our Commitment:
We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.
Primary Customer-Facing Responsibilities:
- Handle technical service and support tickets efficiently, acting as the first point of contact over chat, email, and phone support.
- Proactively communicate with customers regarding post-purchase support, including order activation, troubleshooting error issues, etc.
- Utilize the ticketing and live chat support systems to ensure prompt and effective resolution of customer queries.
Benefits:
- Work-from-home flexibility.
- Career advancement opportunities and professional development support.
- Supportive and collaborative team environment.
Key Responsibilities:
Case Analysis and Critical Thinking:
- Develop comprehensive knowledge of client products and the ticketing and chat systems.
- Investigate and understand user issues using effective probing techniques.
Problem Solving:
- Provide accurate information and solutions for client software products or services.
- Offer alternative solutions when necessary and guide users through the resolution process.
Post-Resolution Follow-Up:
- Ensure customer satisfaction by following up and updating customer status before case closure.
Client and Operational Responsibilities:
- Coordinate with team leads and managers for guidance on escalated cases.
- Record detailed events and problem resolutions in system logs.
- Forward customer feedback and suggestions to the relevant internal teams.
- Propose process and knowledge resource improvements.
- Participate actively in team meetings and maintain effective communication with internal teams.
- Report to client leads and managers as required.
Requirements:
- Experience in help desk and software product technical support.
- Tech-savvy with knowledge of computer operating systems, software, and hardware.
- Excellent written and verbal communication skills in English.
- Degree in a relevant field preferred.
- Proficiency with Microsoft Office, Google Sheets, and other business software.
- Own a desktop/laptop with a stable internet connection.
- Demonstrated proactive, learning-oriented approach with a focus on continuous process improvement.
Additional Information:
- This is a fully remote position with a 5-day work week.
- The position requires approximately 9 hours of work per weekday.
- Opportunity for long-term growth and additional responsibilities within the organization.
Hiring Process
1. Resume Fitment:
Begin your journey with us by submitting your resume and a cover letter. Your cover letter should highlight your relevant experience and explain why you're the ideal candidate for the Software Support Analyst role. We use an advanced Application Tracking System (ATS) to ensure your skills and experience are aligned with our requirements. Only the most suitable candidates will be shortlisted for the next stage.
2. Phone Screening:
If your profile resonates with our needs, you'll be invited to a phone screening. This is a great opportunity for us to learn more about you and for you to ask preliminary questions about the role and our company. We'll discuss your communication skills, technical understanding, and other essentials like availability and salary expectations.
3. Virtual Interview-1 with InEvolution:
Following a successful phone screen, you'll proceed to a virtual interview with our InEvolution team. This interview is crucial for assessing your fit within our company culture, as well as your communication and problem-solving skills. We'll delve deeper into your technical expertise and experience, involving key stakeholders to gain a comprehensive view of your potential in our team.
4. Written Assessment:
Showcase your technical prowess and customer service skills with our written assessment. Designed to mirror real-life challenges, this assessment is your chance to demonstrate how you would handle situations you’re likely to encounter in the role. The assessment is timed to ensure authenticity and effectiveness.
5. Virtual Interview-2: Technical Round with Client:
Excel in the written assessment, and you'll find yourself in our technical round. This is where your technical skills will be thoroughly evaluated through practical problem-solving tasks and technical queries. It’s your opportunity to impress us with your practical knowledge and application in a customer support context.
6. Offer:
The final stage! If you've shone through the interviews and assessments, we'll extend an offer to join our team. This includes a comprehensive onboarding process where you'll be acquainted with our company policies, tools, and the specifics of your role. We ensure you're well-prepared to start your journey with InEvolution.
● Hands-on coding on Java/ GoLang, primarily for testing.
● Hands-on experience on more of TestNG, JUnit, Spring Test, GoLang testing, etc. OR
If you are a motivated developer who wants to move to testing.
● Ability to find bottlenecks & thresholds in existing code with the help of automation
tools.
● Understanding of Object Oriented Design.
● Crisp understanding of various testing methodologies and categories.
● Ability to come up with, document and code test scenarios & test cases.
● Experience of working on ‘Agile + DevOps’ process management methodology.
● Experience in using one or more of RestAssured, SuperTest, Postman, Swagger.
Good To Have :
● Knowledge of other programming languages, like Javascript, Python etc
● Experience in using mocking frameworks
● Experience in using API testing frameworks
● Experience in Performance testing frameworks and the ability to design performance
tests
● Experience in some scripting languages, like Shell, Python etc.
● Good communication skills in English, both written and verbal
● Valid US Business visa
Roles & Responsibilities :
● Perform Test Automations, including creation & management of test scenarios,
documentation and coding tests.
● Environment set up for testing applications across channels like Web, Mobile and
Desktop as well as backend applications involving large scale data migration
● Create & manage automation reports and regularly communicate the same to the
team.
● Work with deployments teams and resolve any level issues for the system.
About the role
As a core team member in our growing startup, we're looking for an exceptionally hard working candidate who is full of ideas, accountable and has self-learning abilities and make a significant contribution to our growth journey.
Requirement:
The candidate must have at least 2 years and ideally up to 8 years of experience in an IT Product company / Startup. Must have expertise in
MUST HAVE SKILLS
Back-end development using Laravel, Lumen, MySQL / PGSQL
- RESTful API development & integration of 3rd party services (like payment gateways, Email marketing tools, SMS/ Whatsapp, etc.)
- High quality coding which can be replicated and used to scale.
- Prompt to troubleshoot and fix bugs and use of GIT
PREFERRED SKILLS (Not Mandatory)
- Experience in React.JS, AWS, DevOps
- Experience in a Product based SaaS Startup.
- Passionate about building products and features and building a product from scratch with thrust on DevOps, Web security, TLS/SSL, web sockets, etc.
- Have a good understanding of setting up & managing cloud servers like AWS, Google cloud, etc.
- Manage Key-value based databases like Redis
Additional Information
- Immediate / Early joiners preferred.
- This is a Work from Office / Hybrid role.
- Office is in Green Park, New Delhi 110016 (5 min walk from Metro station)
- BYOD - Bring your own device (Laptop)
- Candidate must be willing to work in a high exposure - high accountability Startup environment and grow significantly with the company.
About the Company
hiringplug™ is an AI Marketplace of specialist Recruiters that enables companies to acquire top talent, faster. The company offers an Award winning RaaS™ Marketplace: Recruitment as a Service Marketplace™ The company is at an interesting expansion stage and looking for exceptional talent to be a part of their growth story. | www.hiringplug.com
Get to know us
- https://www.instagram.com/" target="_blank">https://www.instagram.com/hiringplug
- https://www.facebook.com/" target="_blank">https://www.facebook.com/hiringplugofficial
- https://twitter.com/" target="_blank">https://twitter.com/hiringplug
- https://blog.hiringplug.com
- www.hiringplug.com
- “Top HR & Work Tech Startup” – by People Matters both in 2019 & 2020
- “10 Best HR Tech startups 2019” – by Silicon India in Oct 2019
- “Best resourcing software 2019” – by HR Association of India in Jan 2019
Talk to you soon!
Must Haves: Openshift, Kubernetes
Location: Currently in India (also willing to relocate to UAE)
Preferred an immediate joiner with minimum 2 weeks to 1 month of Notice Period.
Add on skills: Terraform, Gitops, Jenkins, ELK
Job Location: Chennai
Client: A leading Indian IT major hiring for a leading insurance client
Experience: 5-9 Years
Primary skills: Filenet
Secondary Skill: IBM FileNet Capture/Oracle DBA/
Domain Skill: Technical Lead File Net
Detailed Job Description:
- Overall 3-6 years of experience in IT.
- Strong understanding of Application admin / Software Development Life Cycle
- ability to work with a technical team to meet sure deliverables everyday.
- Must have 1-2 years of an experience in working in IBM FileNet, IBM Data Capture, Oracle DB
- Prefer to have 1-2 years of experience WAS, HA Configuration, Cantera storage & EMC ECS storage.
- Must stay current on IBM, Windows, WAS… versions.
- must have experience in managing workflow having API CALLs & Documaker to FileNET
- having support experience dealing with interfaces from internal and external sources.
- should be able to do deployment to production
- Applying patches to production with the GIT technical team.
- Excellent communication skills
- Willing to work in 24x7 Shifts
Do you want to be part of a fast-paced environment, supporting the growth of cutting edge technology in
cloud computing?
Silverline employees are passionate about what they do. We’re a diverse group of cloud technology
professionals with the same goal: to make our clients’ lives easier through technology and we have a good
time while we’re at it!
As a Salesforce Platinum Cloud Alliance Partner, Silverline combines Strategic Advisory, technical
implementation, and ongoing Managed Services to enable organizations to achieve maximum value with the
Salesforce platform. Silverline is the #1 Company to Work for among small and medium size companies in this
years annual Glassdoor Employees’ Choice Awards, a list of the Best Places to Work in 2018. Come be a part of
our team!
Job Summary
A Tech. Lead is responsible for seamless execution of the development plan; by providing optimal and
innovative solutions, developing high quality code and guiding a team of devs or sr. devs. A Tech. Lead is
expected to possess expert level knowledge of CRM platforms, business functions and essentials of systems’
integration.
A Tech. Lead needs to conduct following responsibilities at work -
1. Billability of at least 34 hrs per week (Util Target). Resource needs to ensure that assigned hours are
utilized on each project.
2. Perform thorough analysis by
a. Understanding business/functional needs of the project and correlating it on individualtask
levels
b. Check whether the implementation is possible or not; respecting the Salesforce environment’s
limitations or governors. c. Evaluate whether stated requirements (or a part) can be achieved via configuration before
opting for coding. d. Determine all hidden use cases
e. Framing workarounds for any identified blockers, challenges or risks
f. Ideating optimal solutions for complex requirements
g. Sharing impact analysis results with stakeholders
h. Evaluating feasibility of using any library assets/components (either already sold or not)
A Tech. Lead must discuss the approach with TM or an onshore TAand finalize the ETAs.
3. Develop high quality scalable code by - a. Following Salesforce.com and Silverline-crm standards/best practices
b. Leverage recommended frameworks (ex. Testframework or Trigger framework) and comeup
with the most optimal design patterns / architecture
c. Write comprehensive test code asserting all possible use cases
d. Perform thorough unit tests
e. Fix all bugs reported from QA/UAT
f. Work on deployments through recommended tools and methodologies. g. Perform time bound R&D for any unknown or newer areas
h. Architect/engineer and/or audit the code base
i. Troubleshoot or debug issues encountered by onshore team or peer devs/sr.devs
j. Identify/develop reusable code components and suggest the same to Foundry panel
k. Mentor, assist and review peer devs/sr. devs and promote the best engineering practises
l. Document, review and deliver CDDDs
4. Ensure devops processes is followed across the team i.e. a. All devs/sr. devs are using recommended IDEs
b. Ensuring daily code check-in/check-out
c. Performing diligent functional code reviews
d. Ensuring that code staysin compliance with Clayton
e. Ensure good health of project repos
5. Facilitate proactive communication with project/product teams i.e. a. Use all relevant channels - Emails, JIRA, Slack or Zoom meetings
b. Ensure the team is in sync with project/product/sprint movements
c. Ensure the team has a definite plan of action for the day
d. Ensure consolidated DSRs are sent by EOD
e. Ensure decent overlap/availability in onshore team’s timezone (whenever required)
6. Facilitate learning & development for self and the team by - a. By setting OKRs for the quarter in alignment with the Company goals. b. Constantly perform self review and Identify improvement areas
c. Seek timely assistance from Reporting Managers
d. Actively contribute on technical presentations, knowledge sharing, training initiatives, building
POCs, regular salesforce release notes discussions and help in skill development of peerdevs/sr. Devs
e. Become expert in USABILITY based design and development
7. Exhibit good interpersonal skills by being a team player,staying approachable and collaborative. 8. Obtain and maintain certifications related to Salesforce, nCino, vlocity, Mulesoft, MarketingCloud. Required
Experience and Qualifications
● Required - Minimum 6 - 8 years experience in Software Development
● Required - Minimum 5 - 6 years experience with SFDC
● Required - Good in communication and interpersonal skills
● Required - Certified Salesforce - Platform Developer I
● Required - Certified Salesforce - Platform Developer II
● Required - Minimum Bachelor's Degree in Engineering or Science(Only Computers or Electronics&
Telecommunications)
Mandatory Skills
● Custom Development :
○ Hands on experience with building Lightning Aura Components or Lightning Web Components. ○ Hands on experience with SOQL & SOSL, Apex Triggers, Batch Apex & Apex Schedulers. ○ Hands on experience with Integrations. ● Administrative :
○ Good understanding & implementation of either of the below mentioned clouds:
■ Sales Cloud / Service Cloud / Community Cloud / Health Cloud / Financial Services Cloud
○ Security Model, Data Modelling, Automations like Workflow, Visual Flows, Process Builders
Preferred Qualifications
● Certified nCino Advanced Commercial/Retail Developer
● Certified vlocity Developer
● Certified Mulesoft Developer Certified - Level 1
● Certified Marketing Cloud Email Specialist/Developer
Benefits
Industry leading benefits including Health Insurance offered. Will be part of a US based/headquartered
company.
Job Type:
Full-time(Flexible with Remote working, if outside Bangalore