
Customer Retention Manager
at Indian multinational consumer goods company providing consu
Company Overview:
It is one of India’s leading consumer products companies in the global beauty and wellness space.
Has a turnover of Rs. 73.3 billion (USD 1.05 billion) through its products sold in India and chosen markets in Asia and Africa.
Its portfolio of brands include Parachute, Parachute Advansed, Saffola, Saffola FITTIFY Gourmet, Coco Soul, True Roots, Hair & Care, Nihar Naturals, Livon, Kaya Youth O2, Set Wet, Set Wet Studio X, Revive and Mediker
Role Description for Customer Retention Manager (DTC):
Role in a brief:
What will you do?
As Customer Retention Manager, you will own end to end planning & execution of various CRM channels (Email, Notification, SMS, etc.) along with the help of team members. You will drive initiatives to engage users of the brands.
-
Responsible for strategizing and executing marketing automation, segmentation, and complex workflow builds to drive growth, engagement, and retention throughout the customer journey.
-
Complete ownership of engagement, retention, and reactivation funnel and marketing activities and focus on improving product metrics (DAU, MAU, Retention, etc)
-
Developing Strategies for Improving Direct Marketing Channels with Impactful Retention Strategies.
-
Develop the CRM strategy for reactivation to drive and maintain a constant retention rate across all categories.
-
Drive all marketing automation activities to develop and execute end-to-end user journeys from onboarding to reactivation.
-
Work closely with product, UX/design engineering to enable Growth and Merchant marketing initiatives to drive bottom-line conversion.
-
Responsible for creating monthly/quarterly plans for critical retention metrics (Repeat Rate, Activation Rate, Resurrection Rate) and ensuring the achievement of the same
-
Help strengthen data-led thinking and lead the development of customer intelligence frameworks (Churn prediction, Most Valuable Customer, etc) across the retention charter
-
Work on customer segmentation strategies to deliver personalized campaigns to reduce churn & reactivate churned users
-
Lead the reporting, monitoring, tracking for all CLM initiatives
What will you bring to the table:
-
Well-versed with one or more CRM and marketing automation tools such as Netcore Cloud, CleverTap, WebEngage, MoEngage, etc.
-
Should have strong analytical skills and a data-driven problem-solving approach.
-
Should be able to strategize and execute campaigns and link them to the organizational goals
-
Familiarity with major digital marketing channels and tools
-
Minimum 3 years of experience in Retention Marketing / Growth roles
-
Prior Startup experience
-
Prior demonstrated excellence in previous roles
Experience bracket – 3+yrs in customer retention marketing & growth marketing

Similar jobs
NEED TO HAVE :
1) Have some knowledge of front end like React.JS
2) HTML, CSS
3) Strong in Javascript concepts
4) Good communication skills
5) Loves to code
GOOD TO HAVE :
1) Experience with type script will be a plus
2) Experience with Nest.JS framework will be a plus
3) Strong hold on ES6 principles.
4) Familiar with TDD ( Test Driven Development ) will be a plus.
5) Familiar with working in CI / CD will be a plus
6) Micro-Service architecture knowledge will be an added benefit.
WhatsApp us on nine three one six one two zero one three two
REQUIRED SKILLS & QUALIFICATIONS:
● 8+ years of proven excellence in business development, inside sales and/or software sales in which the activity of Appointment Setting is must.
● Experience in B2B sales is preferred but not required Experience using Salesforce or comparable CRM strongly desired
● Experience using Outreach, strong plus
● Strong understanding of SDR and lead development best practices and procedures
● Proven ability to perform successfully given low oversight and limited process 100% reliable and detail-oriented
● Strong consultative selling skills
● Positive can-do attitude and tireless work ethic
● Driven and self-sufficient Adaptable to the startup environment with the hustle attitude, dynamic/diverse environment, potential for broadened responsibilities and, of course, work hard play hard attitude
PREFERRED SKILLS & QUALIFICATIONS:
● A Bachelor Degree in any field from a recognized University
● Experience with LinkedIn Sales Navigator, Hubspot, SalesForce, Outreach etc
REPORTING: This position will report to Director- Inside Sales
EMPLOYMENT TYPE: Full-Time
LOCATION: Remote (Pan India)
We seek a skilled and motivated Azure DevOps engineer to join our dynamic team. The ideal candidate will design, implement, and manage CI/CD pipelines, automate deployments, and optimize cloud infrastructure using Azure DevOps tools and services. You will collaborate closely with development and IT teams to ensure seamless integration and delivery of software solutions in a fast-paced environment.
Responsibilities:
- Design, implement, and manage CI/CD pipelines using Azure DevOps.
- Automate infrastructure provisioning and deployments using Infrastructure as Code (IaC) tools like Terraform, ARM templates, or Azure CLI.
- Monitor and optimize Azure environments to ensure high availability, performance, and security.
- Collaborate with development, QA, and IT teams to streamline the software development lifecycle (SDLC).
- Troubleshoot and resolve issues related to build, deployment, and infrastructure.
- Implement and manage version control systems, primarily using Git.
- Manage containerization and orchestration using tools like Docker and Kubernetes.
- Ensure compliance with industry standards and best practices for security, scalability, and reliability.
Full job description
Job Title : Technical Content Writer
Experience : 1 - 2 years
Job Location : Madurai (On-site)
We are seeking an experienced candidate to support PhD scholars across all departments in high-quality academic paper writing.
Job Description:
- Strong skills in academic and technical writing, including experience in analysing the nature of the work.
- High level of accuracy and attention to detail in writing and editing.
- Good written and verbal communication skills.
- Ability to manage multiple projects and meet deadlines.
- Strong commitment to participation and excitement to recognize risk.
- Possess thorough knowledge of the education field and write the research materials according to client needs.
- Achieve and maintain relevant product knowledge.
- You will assist in creating high-quality academic content that aligns with our research initiatives and promotes our mission
Key Responsibilities:
- Conduct literature reviews and gather data from credible sources.
- Analyze research findings using statistical/analytical tools.
- Collaborate with researchers and faculty to refine methodologies.
- Write and edit academic/technical content (reports, papers, articles).
- Ensure accuracy, originality, and adherence to citation standards.
- Translate complex topics into clear, structured content.
- Maintain organized documentation and research databases.
- Deliver high-quality outputs within deadlines.
- Coordinate with editorial/research teams to meet project goals.
Roles & Responsibility:
- Collaborate effectively as a team player, quick learner, and proactive self-starter.
- Set clear goals, monitor team performance, and ensure timely delivery of quality research outputs.
- Conduct in-depth research on technology, innovation, and related fields.
- Review, edit, and refine content for clarity, coherence, and academic standards.
- Demonstrate expert-level English writing with strong technical and innovative content development skills.
- Maintain up-to-date knowledge of research activities and emerging trends.
- Coordinate with project managers to allocate resources, prioritize tasks, and meet deadlines.
- Exhibit strong verbal and written communication, technical writing, and editing skills.
Qualifications & Skills:
- Any Bachelor’s or Master’s degree
- Strong analytical and critical thinking.
- Academic writing and documentation skills.
- Familiarity with research tools (SPSS, Python, R, Excel, etc.).
- Knowledge of referencing styles and academic standards.
- Attention to detail and ability to work with complex data.
Why Join Us?
- Opportunity to work on diverse academic and technical projects.
- Growth-oriented work environment.
- Competitive pay and rewards based on performance.
- Opportunities for professional development and advancement.
- A workplace that encourages teamwork and inclusion
Looking for Mid level to Senior tester.
Scope is manual + Automation with focus on automation testing with Selenium.
This is an immediate requirment. Kindly apply only if you can join in a weeks time.
Job Description:-Technical Support Executive
The candidate will handle the escalated issues and resolve them over the phone/e-mail/remote meeting.
Addressing end clients and channel partners/system integrators/solution partners/service providers/consultants.
Conduct product demos and training
Should be open to work in general shift.
Should be open to travel locally or out of state.
Skills:-
Hardware and Networking are a must
Graduation is must
Good Knowledge of Hardware and Networking concepts
Good Knowledge of Windows, Linux and Mac OS, Android and iOS
Good Knowledge of Antivirus, DLP, MDM, and Remote technologies.
Should be capable of handling a team of L1 engineers.
Prepare documents on technical knowledge.
Create and compares different solution from the same league.
Job Types: Full-time, Regular / Permanent
Job Description:
We are seeking a talented WordPress Developer to join our team. The ideal candidate will have a passion for coding and be proficient in WordPress development. As a WordPress Developer, you will be responsible for designing, implementing, and maintaining WordPress sites for our clients. You will work closely with our design and marketing teams to ensure that our websites are visually appealing, user-friendly, and optimized for performance.
Responsibilities:
1. Develop custom WordPress themes and plugins based on client requirements.
2. Customize existing WordPress themes and plugins to enhance functionality and meet client needs.
3. Collaborate with the design team to create visually appealing website layouts and user interfaces.
4. Optimize websites for speed, performance, and search engine optimization (SEO).
5. Troubleshoot and debug issues with WordPress sites, themes, and plugins.
6. Perform website updates, backups, and maintenance tasks as needed.
7. Stay up-to-date with the latest trends and best practices in WordPress development.
Requirements:
1. Bachelor's degree in Computer Science, Web Development, or a related field (or equivalent work experience).
2. Proven experience as a WordPress Developer with a strong portfolio of WordPress sites you have developed.
3. Proficiency in HTML, CSS, JavaScript, and PHP.
4. Experience with responsive design principles and techniques.
5. Familiarity with popular WordPress plugins and frameworks.
6. Strong problem-solving skills and attention to detail.
7. Excellent communication and teamwork skills.
8. Ability to work independently and manage multiple projects simultaneously.
9. Experience with other content management systems (CMS) is a plus.
Qualifications:
A Bachelor’s degree in Computer Science (or equivalent experience)
Job Role:
Experience building and maintaining code for:
Android platform (Android Studio, Kotlin, Java, Android SDK) OR
Any other platform, with proven track record of picking up new skills
Hands-on experience with modern technologies.
Excellent Kotlin/Java programming skills
Excellent analytical, debugging and troubleshooting skills (battery usage, network usage optimization, etc)
Passion for usability, simplicity and consistency in software development.
Excellent communication and collaborative skills.
Exposure to Agile methodologies
Bonus points for knowledge of iOS platforms, hybrid platforms(React native, Flutter).
- Knowledge of PHP CMS/Frameworks including, Laravel, Yii, CakePHP, and Codeigniter.
- Familiarity with SQL/NoSQL databases, Version Control Tools, and developing Web Services.
- Understanding of object-oriented programming (OOPS)
- Ability to manage projects.
- Good problem-solving skills.
You will pitch about PagarBook desktop solution on call to customers.
You will explain the benefits of PagarBook desktop solution to customers.
Better and Easier accessibility, also available on mobile web.
Minimum 100 calls to be made
Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls.
Understanding customer needs and requirements, Pitching the product accordingly based on the clients need.
Routing qualified opportunities accordingly for further development and closure.
Access to rich reports which gives you business knowledge.
Unlimited free upgrades for a year.
Bulk update features.
Expense management.
The users can register on the desktop for a free trial for 7 days first.
Sales associates would convert the customer into a paid customer.











