Customer Retention Manager

Job description

● Design effective, scalable architectures on top of cloud technologies such as AWS and Kubernetes

● Mentor other software engineers, including actively participating in peer code and architecture review

● Participate in all parts of the development lifecycle from design to coding to deployment to maintenance and operations

● Kickstart new ideas, build proof of concepts and jumpstart newly funded projects

● Demonstrate ability to work independently with minimal supervision

● Embed with other engineering teams on challenging initiatives and time sensitive projects

● Collaborate with other engineering teams on challenging initiatives and time sensitive projects

Education and Experience

● BS degree in Computer Science or related technical field or equivalent practical experience.

● 9+ years of professional software development experience focused on payments and/or billing and customer accounts. Worked with worldwide payments, billing systems, PCI Compliance & payment gateways.

Technical and Functional

● Extensive knowledge of micro service development using Spring, Spring Boot, Java - built on top of Kubernetes and public cloud computing such as AWS, Lambda, S3.

● Experience with relational databases (MySQL, DB2 or Oracle) and NoSQL databases

● Experience with unit testing and test driven development

Technologies at Constant Contact

Working on the Constant Contact platform provides our engineers with an opportunity to produce high impact work inside of our multifaceted platform (Email, Social, SMS, E-Commerce, CRM, Customer Data Platform, MLBased Recommendations & Insights, and more).

As a member of our team, you'll be utilizing the latest technologies and frameworks (React/SPA, JavaScript/TypeScript, Swift, Kotlin, GraphQL, etc) and deploying code to our cloud-first microservice infrastructure (declarative CI/CD, GitOps managed kubernetes) with regular opportunities to level up your skills.

● Past experience of working with and integrating payment gateways and processors, online payment methods, and billing systems.

● Familiar with integrating Stripe/Plaid/PayPal/Adyen/Cybersource or similar systems along with PCI compliance.

● International software development and payments experience is a plus.

● Knowledge of DevOps and CI/CD, automated test and build tools ( Jenkins & Gradle/Maven)

● Experience integrating with sales tax engines is a plus.

● Familiar with tools like Splunk, New relic or similar tools like datadog, elastic elk, amazon

cloudwatch.

● Good to have - Experience with React, Backbone, Marionette or other front end frameworks.

Cultural

● Strong verbal and written communication skills.

● Flexible attitude and willingness to frequently move between different teams, software architectures and priorities.

● Desire to collaborate with our other product teams to think strategically about how to solve problems.

Our team

● We focus on cross-functional team collaboration where engineers, product managers, and designers all work together to solve customer problems and build exciting features.

● We love new ideas and are eager to see what your experiences can bring to help influence our technical and product vision.

● Collaborate/Overlap with the teams in Eastern Standard Time (EST), USA.

We are looking for Sr Executive-HR for a security industry

Important-

Candidates must have good experience in Spine-HR.

Candidate must have experience of working in manufacturing plant.

Candidate who can join in 20/30 days or immediate preferred.

 A candidate with at least 8+ years of experience of working as a HR Generalist. 

 Expertise in payroll processing and Statutory compliances

Candidates with experience in SPINE is preferred

Must be good with MS Office (Excel and PowerPoint)

 Strong communication skills, quick learner, a strong team player, must be good in handling pressure, be ready to take over new responsibilities as and when required to do so.

To apply please send me your updated resume on

Job Description: Customer Service Executive (Hindi Voice Process)

Company: Hippdocloud Technologies

Location: Visakhapatnam

Experience: 0-1 year

Qualification: Any Graduate

Job Overview:

As a Customer Service Executive, you will be responsible for providing excellent customer service to clients in the Hindi language.

You will handle customer inquiries, resolve complaints, and provide information about company products and services.

The role involves communicating with customers primarily through voice calls.

Responsibilities:

Handle incoming customer calls and provide assistance in a professional and courteous manner.

Address customer inquiries, complaints, and provide appropriate solutions.

Maintain accurate and detailed records of customer interactions and transactions.

Collaborate with team members and other departments to ensure customer satisfaction.

Stay updated on company products, services, and policies to provide accurate information to customers.

Follow communication scripts and guidelines to ensure consistent and effective customer interactions.

Identify and escalate priority issues to the appropriate department or supervisor.

Provide feedback and suggestions for process improvements to enhance customer experience.

Requirements:

Fluency in Hindi and Telugu languages is essential.

Excellent verbal and written communication skills in Hindi.

Strong customer service orientation and problem-solving skills.

Ability to handle customer inquiries and complaints with empathy and professionalism.

Basic computer skills and familiarity with CRM systems.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Prior experience in customer service or call center roles is preferred but not mandatory.

Roles and Responsibilities 

Build database systems of high availability and quality depending on each end user’s specialised role

Design and implement database in accordance to end users information needs and views

Define users and enable data distribution to the right user, in appropriate format and in a timely manner

Use high-speed transaction recovery techniques and backup data

Minimise database downtime and manage parameters to provide fast query responses

Provide proactive and reactive data management support and training to users

Determine, enforce and document database policies, procedures and standards

Perform tests and evaluations regularly to ensure data security, privacy and integrity

Skills

Proven working experience as a Database Administrator

Hands-on experience with database standards and end user applications

Excellent knowledge of data backup, recovery, security, integrity and SQL

Familiarity with database design, documentation and coding

Previous experience with DBA case tools (frontend/backend) and third party tools

Problem solving skills and ability to think algorithmically

Degree in a computer discipline or relevant certification

• 5+ Years Java/JEE development experience in an enterprise.
• 3+ Experience in #Grails Web Framework and #Groovy Language.
• Must have experience integrating Grails code with front-end JavaScript frameworks including Jquery.
• Must have experience working with XML and JSON using Grails, JMS and Web, services, XML, Apache Tomcat, SQL and Unix and GIT.
• Experience with RDMS concepts and SQL.
• Experience with RESTful Web Services.
• Understanding of proper application design techniques and methodologies.
• Proficient understanding of SDLC processes desired – Agile

TeamExtn is looking for a passionate Senior Scala Engineer. It will be expected from you to build pragmatic solutions on mission-critical initiatives. If you know your stuff, see the beauty in code, have knowledge in depth and breadth, advocate best practices, and love to work with distributed systems, then this is an ideal position for you.

As a core member of our Special Projects team, you will work on various new projects in a startup-like environment. These projects may include such things as building new APIs (REST/GraphQL/gRPC) for new products, integrating new products with core Carvana services, building highly scalable back end processing systems in Scala and integrating with systems backed by Machine Learning. You will use cutting edge functional Scala libraries such as ZIO. You will have the opportunity to work closely with our Product, Experience and Software Engineering teams to deliver impact.

Responsibilities:

• Build highly scalable APIs and back end processing systems for new products
• Contribute in the full software development lifecycle from design and development to testing and operating in production
• Communicate effectively with engineers, product managers and data scientists
• Drive scalability and performance within our distributed AI platform
• Full software development lifecycle from design and development to testing and operating in production
• Communicate effectively with engineers, product managers and data scientists

Skills And Experience:

• 4+ years experience with Scala or other functional language
• Experience with Akka and Lightbend stack
• Expert with PostgreSQL, MySQL or MS SQL
• Experience in architecting, developing, deploying and operating large scale distributed systems and actor systems
• Experience with cloud APIs (e.g., GCP, AWS, Azure)
• Messaging systems such as GCP Pub/Sub, RabbitMQ, Kafka
• Strong foundation in algorithms and data structures and their real-world use cases.
• Solid understanding of computer systems and networks
• Production quality coding standards and patterns

BONUS SKILLS:

• Experience with functional programming in Scala
• Knowledge of ZIO and related ecosystem
• Experience with functional database libraries in Scala (Quill preferred)
•  

Our Interview Process:
Our interview involves 3 steps.

1. Code Evaluation - In this step we send you a simple assignment that you implement

2. First Technical Round - In this technical round we evaulate you on your skills, concepts and knowledge in Scala.

3. Second Technical Round - If the first round goes well we check how hands you are with Scala and have online problem solving session.

About Amritsar Digital Academy

Amritsar Digital Academy is a certified digital marketing training academy in Amritsar offering advance online marketing courses. The stream of digital marketing creates a pool of great job opportunities for students and also assists business owners to increase their sales. Our experts would help you in learning digital marketing trends and getting hands-on different live projects to gain in-depth practical knowledge.

PHP Web Developer Roles and Responsibilities

• Expertise in Programming Core Php, Php, Any framework.

• Expertise with HTML5/CSS3/Javascript for web application development.
• Hands-on with third party integration is mandatory.
• MySQL for implementing database-driven, web-based applications.
• The person must be enthusiastic about development and should enjoy doing challenging projects.

Salary

No Bar For Experienced Candidates

Job Types: Full-time, Walk-In

Salary: From ₹15,000.00 per month