Customer Retention Manager

Key Responsibilities:

1. Build and maintain strong relationships with existing and potential clients, acting as their primary point of contact.

2. Identify sales opportunities and develop strategies to meet and exceed sales targets.

3. Conduct in-person client visits to personally demonstrate software solutions as an integral part of the sales internship.

4. Prepare and deliver engaging sales presentations and proposals to prospective clients.

5. Stay up-to-date with product knowledge and industry developments to effectively promote our offerings.

You will be responsible for:

• Managing all DevOps and infrastructure for Sizzle
• We have both cloud and on-premise servers
• Work closely with all AI and backend engineers on processing requirements and managing both development and production requirements
• Optimize the pipeline to ensure ultra fast processing
• Work closely with management team on infrastructure upgrades

You should have the following qualities:

• 3+ years of experience in DevOps, and CI/CD
• Deep experience in: Gitlab, Gitops, Ansible, Docker, Grafana, Prometheus
• Strong background in Linux system administration
• Deep expertise with AI/ML pipeline processing, especially with GPU processing. This doesn’t need to include model training, data gathering, etc. We’re looking more for experience on model deployment, and inferencing tasks at scale
• Deep expertise in Python including multiprocessing / multithreaded applications
• Performance profiling including memory, CPU, GPU profiling
• Error handling and building robust scripts that will be expected to run for weeks to months at a time
• Deploying to production servers and monitoring and maintaining the scripts
• DB integration including pymongo and sqlalchemy (we have MongoDB and PostgreSQL databases on our backend)
• Expertise in Docker-based virtualization including - creating & maintaining custom Docker images, deployment of Docker images on cloud and on-premise services, monitoring of production Docker images with robust error handling
• Expertise in AWS infrastructure, networking, availability

Optional but beneficial to have:

• Experience with running Nvidia GPU / CUDA-based tasks
• Experience with image processing in python (e.g. openCV, Pillow, etc)
• Experience with PostgreSQL and MongoDB (Or SQL familiarity)
• Excited about working in a fast-changing startup environment
• Willingness to learn rapidly on the job, try different things, and deliver results
• Bachelors or Masters degree in computer science or related field
• Ideally a gamer or someone interested in watching gaming content online

Skills:

DevOps, Ansible, CI/CD, GitLab, GitOps, Docker, Python, AWS, GCP, Grafana, Prometheus, python, sqlalchemy, Linux / Ubuntu system administration

Seniority: We are looking for a mid to senior level engineer

Salary: Will be commensurate with experience. 

Who Should Apply:

If you have the right experience, regardless of your seniority, please apply.

Work Experience: 3 years to 6 years

• Work in a Business Process Outsourcing (BPO) Module providing Sales and Operations solutions to different local and international Business Development Unit and clients.

• Liaise with the Marketing Team, in order to deliver accurate information of new promotions and games updates to BPO Sales and Operations Team.

• Create variety of training solutions and methods based on the difficulty metrics of new product updates, in order to ensure the completeness of training materials

• Deliver training and standardize flow handling process to BPO Sales and Operations Team, in order to improve team’s skill and knowledge in technical/product and also to ensure customer satisfaction

• Liaise with leads across Sales and Operations function in finding gaps of interpersonal improvements, in order to provide recommendations and meet the company’s standard

• Deliver training, constructive feedback, and coaching of the trainees/agents, in order to improve customer service and engagement skills and communication

• Identify and assess the training needs of the business organization.

• Create a curriculum to facilitate strategic training based on the organization's goals

• Develop annual training programs and development needs assessment.

• Effectively manage the training budget.

• Obtain and /or develop effective training materials utilizing a variety of media.

• Train and coach managers, supervisors and others involved in employee development efforts

• .Evaluate organizational performance to ensure that training is meeting business needs and improving performance

• .Becoming a business partner to department heads, provide solutions and help identify challenges.

The specific responsibilities and requirements for a Call Centre Trainer - English Speaker in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards.

Salary : Php50,000 - Php65,000

Work Experience Requirements

1. High interests in BPO set-up of Sales and Operations, especially in people development.

2. Ability to build relationships with employees to improve employee well being while upholding company values.

3. Ability to present and communicate effectively.

4. High analytical thinking, planning, organizing, and creativity.

5. Proficient in performing Training Need Analysis, working on learning development budget, setting a full-year training plan, and working with a target to execute and review.

6. Get used to Training Need Analysis, Training Design & Development, Training Delivery, Coaching, and Training Evaluation

7. Microsoft Office & Presentation Skills

8. Independent

9. Structured thinking, able to evaluate problems

10.Positive and energetic outlook

11. Willing to be placed in Cambodia

Content Creator:

We are hiring an anchor/content creator for our YT channel. The candidate must be able to explain things well and can easily break down complex topics. The candidate would be adept at analyzing which content will work in the YouTube space. The candidate will have to prepare the script for this content with a clear and catchy flow right from the introduction to the body to the conclusion along with industry examples. The anchor will be creating videos on interesting career/educational topics. Past experience in creating educational content will be given priority. 

What You Will Do:

• Create content for our YouTube and social media handles
• Break down complex concepts of higher education and career and present it to the audience in an engaging way
• Be the face of the organization and endorse it to the world outside
• Assist in managing the YouTube channel’s content efficiently
• Engage with subscribers of the channel through our community channel

What You Should Have :

• 2+ years of content creation/anchoring experience
• Excellent command of Hindi and English
• Comfort to be in front of the camera and can shoot videos independently
• Interested and/or experienced in educational content
• Can also do voiceovers if required
• Good communication Skills and Clear pronunciations
• BBA/BTECH/BCA degree holder or have made content on these courses in the past

We are seeking extremely smart programmers who are gung ho about building large scale systems that are going to have a big impact on millions of customers.

Responsibilities:

• Design and develop products by working closely with business team.
• Gain experience with hands on coding and independent ownership of software components.
• Build performant, scalable, enterprise ready back end architectures that can support millions of users in parallel.
• Follow strong engineering best practices and champion their adoption.

Requirements:

• 2+ years’ experience in software product development and delivery.
• Bachelors or Masters degree in engineering from a reputed institute(preferably IITs, NITs, or other top engineering institutes).
• Strong grasp of CS fundamentals, algorithms and excellent problem solving abilities.
• All experience should be from good product development or e-commerce background.
• Must have shown good stability in all your previous associations.
• Have strong backend knowledge and cloud development exposure.
• Expert at Java, Spring boot, Hibernate, REST API development.
• Worked with at least 1 RDBMS (Mysql preferred). NoSql is a plus.
• Have used or are very hands-on with Microservices, Docker, Kubernetes, Gradle/Ant, Kafka, GIT/bitbucket in a very agile work place.
• Writing high quality code which is made better by unit tests and integration tests is how you work.
• Comfortable with exploring proven open source tech stack like Grafana, Kibana, Jira, Prometheus, caches like Redis/Memcached, task queues like celery, to name a few.
• Knowledge of test driven development and AWS tech stack will be a good plus.

• Proven software development experience
• Proven working experience in Android
• Strong Java OOPs concepts and design patterns understanding 
• Hands-on experience on Kotlin.
• Good understanding of C and data structures, JavaScript
• Must have a good understanding of React Native or Cordova
• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
• Have published at least one app in the Store.
• Experience in writing SDK frameworks
• Experience working with remote data via REST and JSON
• Strong knowledge of Android UI design principles, patterns, and best practices
• Experience with third-party libraries and APIs
• Knowledge of JNI, security algorithms
• Experience with offline storage, threading, and performance tuning
• Ability to design applications around natural user interfaces
• Knowledge of the open-source Android/iOS ecosystem and the libraries available for common tasks
• Must be proficient in code versioning tools such as Git, SVN
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies Solid understanding of the mobile development life cycle
• Good to have: Experience in working on cross-platform such as Flutter, Kony.

• Web-based portal development for end to end process management
• Work with the real-time feedback from users to make the product better
• Discover, design, develop, deploy, debug. Repeat! In highly agile environment.

Role: Relationship Manager

Location: Mumbai (Andheri; Vashi)

Experience: 1-4 Years

Qualification: Any graduate
Salary offered: Fixed salary + Travel reimbursement + gratuity + telephone reimbursement + Performance Linked Incentives

Key Responsibilities:

• Contacting and following up with new prospective Clients and setting up new business opportunities.
• Convert prospects into customers by showcasing appropriate residential properties to the prospects matching the investment/ residential needs of the prospects.
• Plan approaches and pitches
• Build relationships with new clients.
• In some cases, Cold calling for sales of Primary properties.
• Achieving written down sales targets by the organisation.
• Attending Developer meetings & Channel partner orientations as and when required.
• Participate in the negotiation meeting with buyer & Seller.

Skills Required:

• Excellent communication and negotiation skills
• Persuasive with Marketing and Sales skills
• Customer Service orientation
• High levels of Passion and Ownership
• Result-driven individual

Qualifications & Experience:

1. Graduate & above
2. Must have two wheeler with a valid Driving license. Should believe in riding with safety (Helmet, Law-abiding, etc.).
3. 1 to 4 years of Sales Experience in Any Sector
4. Must be willing to travel within the city