Customer Retention Manager

Job Overview:

We are looking for a skilled professional with:

• 7+ years of overall experience, including minimum 5 years in Computer Vision, Machine Learning, Deep Learning, and algorithm development.
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• Proficiency in Data Science and Data Analysis techniques.
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• Hands-on programming experience with Python, R, MATLAB or Octave.
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• Experience with AI frameworks like TensorFlow, PySpark, Theano, and libraries such as PyTorch, Pandas, NumPy, etc.
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• Strong understanding of algorithms like Regression, SVM, Decision Trees, KNN, and Neural Networks.
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Key Skills & Attributes: 

• Fast learner with strong problem-solving abilities
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• Innovative thinking and approach
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• Excellent communication skills
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• High standards of integrity, accountability, and transparency
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• Exposure to or experience with international work environments

Notice Period : Immediate to 30Days

What does the role look like?

We are looking for a high-energy, detail-oriented, and technically-savvy Quality Assurance Engineer (QAE). Should be an excellent individual contributor capable of understanding and driving test execution with minimal help. Who can work towards understanding application performance, functionality, and features to great depth enabling them to report issues, take ownership and drive them to closure.

What will you be doing?
 Develop and execute automated tests and test plans
 Efficiently execute test cases across all functional areas of the products(API and App)
 Review product user interface for conformity to design guidelines
 Find, isolate, document, regress, and track bugs through resolution
 Interpret and report testing results, and be a vocal proponent for quality in every phase of the development process
 Work with Engineering and product to understand the overall product requirements and technical architecture and how each feature is implemented
 Ensure the highest quality product delivery with security.
 Evaluating and integrate open source and in house developed toolsets

What will you need ?
 Bachelor/Master degree in CS or related field from a reputed college
 Experience in manual testing for Application and APIs
 Experience in automation testing using available framework.
 Strong knowledge of QA methodologies, testing frameworks and tools
 Demonstrated experience in test planning, test design, test execution and reporting.
 Excellence in technical communication with peers and non-technical partners.
 Understanding & experience with software design pattern, restful APIs and microservice architecture
 Prior experience in start-ups or health-tech will be a plus

Xoxoday is looking for an AVP of Empuls product. Empuls is an employee engagement SaaS platform focussed on USA & EMEA markets. The Empuls product is going through a 10X to 100X growth journey and we are looking for a seasoned product professional who has experience of taking products from 10X to 100X growth journeys. This role ll report to the CTO of the Empuls product. 

As an AVP Product you will be responsible for the product roadmap, product metrics, feature details, designs and GTM, . This includes defining and prioritizing product roadmap, listening to customers, creating business requirements, driving functional requirements, driving this through development teams, and getting the go-to-market for various product features.

To read more about the kind of qualities we are looking for in this role, please check this link -https://a16z.com/2012/06/15/good-product-managerbad-product-manager/"> https://a16z.com/2012/06/15/good-product-managerbad-product-manager/

• Develop business cases for each product feature to demonstrate feasibility including target pricing and margin, addressable and realizable market, SWOT analysis, RICE metrics and go to market. 
• Solve customer problems and build functional, technical, and design specifications for the solution.
• Map the user journey for various customer profiles - simplify and bring more structure and clarity to problem statements which translate into product solutions. 
• Have strong systems thinking - understanding the impact of process/technology decisions and trade-offs in order to achieve the best possible outcomes to solve the problem.
• Holistic approach covering all aspects including edge cases and future possibilities.
• Abreast with the latest Innovations happening in the Employee Experience, Employee Benefits & Workplace culture domain. Experience in the HR Tech industry will be important in this role. 
• Help define the value proposition of the product for the sales team and work closely with the sales-marketing team for GTM and SaaS revenues.

• An enthusiastic individual with 8+ years of product management function in a product or SaaS company.
• Have experience in leading product management of fast-growing products (or) major modules of fast large products (or) been an entrepreneur in the past.
• Strong desire to disrupt, re-invent, and optimize existing processes to build next-generation Enterprise solutions.
• We'll look forward to the technical skills required for a product role along with the soft skills required to manage multiple stakeholder roles.
• Candidates should have strong experience in problem solving, UI/UX, analytics, team management, customer success & sales enablement. 
• Candidates from HR Tech, rewards, and employee benefits experience will be preferred.
• Candidates from IIM, IIT, NIT, BITS, NSIT, and other premier engineering colleges will be preferred.
• Experience in managing onboarding, customer success, and support functions preferred.

Challenging opportunity, tough problems, and a very good growth path. An excellent opportunity to work with a team of highly talented young professionals. We also offer a competitive salary and a whole load of benefits to make your stay enjoyable with Xoxoday.

You will closely work with technology, design, sales and customer care teams. You will report to the CTO of Empuls. You will provide constant updates to the stakeholders of the product.

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 3500 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 400+ strong team with four global offices in Bangalore, San Francisco, Dublin, Singapore, Dubai.

We look forward to connecting with you. Once we review your resume, the next step will be a discovery call followed by detailed interview rounds. There will be three rounds of interviews. We will prefer candidates who are located in Bangalore and ready to work in hybrid work arrangements (partly in office, partly WFH). 

My Client's India is its largest studio outside USA with 400+ people and growing rapidly. It manages some of the biggest global games in the Casual Gaming, Action Strategy, Match-3, Slots, and Invest Express genres. The game teams are responsible for the long term-vision of the game, its entire Game Design & Tuning, Product Roadmap, Features, Content & Creative decisions, Art work (2D, 3D, Animation), Development, QA/Testing, Analytics & Performance Tracking, User Acquisition & Live Operations.

The India team is full of passionate gamers, who love to play, build great products, and have fun doing it. Studio I expect continued growth and is looking for strong leaders to expand the studio into this next growth phase.

As a Principal Software Engineer, you will be responsible for the software design of large scale applications and features & enhancements which reaches millions of players. You should be passionate about players, performance, scalability and holds a very high bar for quality of the game.

Responsibilities

• Work with Product Management to translate business requirements into technical requirements.
• Owns technical roadmap, design and review for end-to-end games, ensure design quality and integrity
• Modernizing the tech stack
• Bring tech innovations in the game which will help in growth of the games
• Design, code, and develop new features/fix bugs/add enhancements
• Analyze and improve efficiency, scalability and stability of various system resources
• Lead and Mentor junior engineers and drive a culture of technical perfection.
• Drive creative and innovative solutions to complex problems, exemplifying good technical discernment.
• Drive improvements and new approaches to address potential systemic pain points and technical debt, anticipate and avoid problems.
• Take a hands-on approach in the development of prototypes, independently and with others, to establish design decisions and/or technical feasibility.

Required Skills

• Masters or Bachelor’s Degree in Computer Science, Engineering or equivalent
• A minimum of 7 years of professional experience in software development, mobile, desktop or web application development with hands on coding experience covering full stack
• Experience coding in C#, C++, Python, Javascript and SQL
• Working knowledge of mobile landscape, architectures, trends, and emerging technologies.
• A proven foundation in computer science, with strong competencies in data structures, algorithms, OOPS and software design
• Strong problem solving and debugging skills
• Excellent communication skills and the ability to work effectively in a team environment.

Desired Skills

• Experience with mobile development – Android/iOS/Native OR on game engines such as Cocos-2D, Unity or other.

• Experience with Amazon Web Services (EC2, ELBs, ElastiCache, DynamoDB, terraform etc)
• Experience with setting up server monitoring, alerting and server provisioning
• Familiarity with micro service architecture, containers and related technologies (Docker, Kubernetes, ECS)
• Experience with development tools & integrated build systems: XCode, IntelliJ, Git/Jenkins
• Experience of driving activities, review process to ensure software and product quality.
• Willing to pick up any languages, technologies, or methodologies necessary to smite a challenge—and if a conventional solution does not exist, then innovate as necessary.

What we offer you:

• Work in a studio that has complete P&L ownership of games
• Competitive salary, discretionary annual bonus scheme and  RSUs
• Full medical, accident as well as life insurance benefits
• Catered breakfast, lunch and evening snacks
• Child care facilities for women employees and discounted facilities for male employees
• Well stocked pantry
• Generous Paid Maternity/Paternity leave
• Employee Assistance Programs
• Active Employee Resource Groups – Women 
• Frequent employee events
• Additional leave options for most employees
• Flexible working hours on many teams
• Casual dress every single day
• Work with cool people and impact millions of daily players!

Preferred work start time is 8AM IST (Reason for that is Client location is Australia)

We are seeking a skilled C# Developer to join our team. The ideal candidate will have a strong background in C# programming and experience in developing SSRS reports. Familiarity with Azure Functions is a plus. This role requires a quick learner who can adapt to new technologies and challenges with ease.

Responsibilities:

• Develop and maintain applications using C#.
• Create and manage SSRS reports to support business needs.
• Optionally work with Azure Functions to build and deploy services.
• Participate in all phases of the software development lifecycle.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Ensure the performance, quality, and responsiveness of applications.
• Identify and correct bottlenecks and fix bugs.
• Help maintain code quality, organization, and automatization.

Qualifications:

• Proven experience as a C# developer.
• Strong knowledge of the .NET framework.
• Proficient in creating and managing SSRS reports.
• Experience with Azure Functions is advantageous but not required.
• Excellent problem-solving skills and ability to work independently.
• Adept at learning new technologies quickly.

Additional Notes:

• The ideal candidate would be able to start their day at 8 AM IST to synchronize with the team in Perth, Australia. While this is highly preferred, it is not a strict requirement. Candidates should be prepared for early starts regardless to attend essential team meetings.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work on exciting projects with cutting-edge technologies.
• A supportive and collaborative work environment.
• Professional growth and development opportunities.

Job Type: Full-time

Position Overview: We are seeking an experienced ASP.NET Developer to join our development team. As an ASP.NET Developer, you will be responsible for designing, developing, and maintaining web applications using the ASP.NET framework. You will work closely with cross-functional teams to deliver high-quality software solutions that meet our clients' needs.

Responsibilities:

• Collaborate with project managers, business analysts, and other stakeholders to gather requirements and understand project objectives.
• Design and develop web applications using ASP.NET, C#, asp.net core and related technologies.
• Write clean, scalable, and maintainable code following coding standards and best practices.
• Develop database structures, queries, and stored procedures using Microsoft SQL Server or other database systems.
• Implement and integrate third-party libraries, APIs, and frameworks as required.
• Conduct thorough testing of developed applications to ensure functionality, performance, and security.
• Troubleshoot and debug issues in existing applications and provide timely resolutions.
• Participate in code reviews and provide constructive feedback to team members.
• Stay up-to-date with industry trends, technologies, and best practices to continuously improve development processes and techniques.

Qualifications:

• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent work experience).
• Proven experience as an ASP.NET Developer or in a similar role.
• Strong knowledge of ASP.NET framework and proficiency in C# programming language.
• Experience with web technologies such as HTML, CSS, JavaScript, and jQuery.
• Solid understanding of relational databases and proficiency in SQL.
• Familiarity with front-end frameworks/libraries (e.g., Angular, React) is a plus.
• Experience with version control systems (e.g., Git) and agile development methodologies.
• Ability to work independently as well as in a collaborative team environment.
• Strong problem-solving skills and attention to detail.

              Excellent communication and interpersonal skills.

Responsibilities:

• Interact & Interview Chairperson of college or university.
• Featured & Research oriented articles about the Education System.
• Interview of famous personalities from the educational industry.
• Stories of success from leading professionals.

Requirements:

• Proven working experience as a Reporter.
• Portfolio of published articles.
• Computer proficiency (MS Office, digital editing, web search, databases)
• Excellent communication, lobbying, and active listening skills.
• Good hold in education industry persons.
• Bachelors degree in journalism or mass communications.

Contact Details:

Website : www.educationasia.in