Customer Retention Manager

Customer Support Roles

1. Customer Support Representative: Handles customer inquiries, resolves issues, and provides product information via phone, email, or chat. Should be good in English and Hindi

2. Customer Service Agent: Provides assistance and support to customers, answering questions and resolving concerns in a timely and professional manner.

3. Help Desk Support: Troubleshoots and resolves technical issues for customers, providing timely and effective solutions.

Chat Process Roles

1. Chat Support Agent: Responds to customer inquiries and resolves issues via live chat, providing quick and accurate solutions.

2. Live Chat Representative: Engages with customers in real-time, addressing their concerns and providing support through live chat platforms.

3. Virtual Customer Support Agent: Handles customer support requests via chat, email, or social media, providing timely and effective solutions.

Key Skills

- Excellent communication and interpersonal skills

- Strong problem-solving and analytical skills

- Ability to work in a fast-paced environment

- Patience and empathy when dealing with customer issues

- Strong product knowledge and understanding of company policies

ICL Immigration is a pioneering educational consultancy dedicated to unlocking study-abroad opportunities for students worldwide. With a focus on students from India aspiring to pursue their education in New Zealand, we provide tailored advice and support throughout their application and enrollment journey.

Our deep understanding of the educational landscapes in both India and New Zealand, as well as our expertise in navigating the visa process, enables us to connect students with programs that align with both their academic ambitions and personal growth objectives.

The Role

We seek an enthusiastic and proactive Sales Representative to manage and convert leads of prospective Indian students interested in studying in New Zealand. You will serve as the primary liaison, guiding students through the initial stages of considering studying abroad and assisting them in navigating the path to realizing their educational goals.

Key Responsibilities

• Build and nurture relationships with prospective students via email, phone calls, and video chats, offering detailed information about New Zealand's study options, application procedures, visa requirements, and lifestyle.
• Assist students in identifying educational opportunities that align with their career aspirations, providing clear, logical, and persuasive advice.
• Diligently follow up on leads, utilizing our CRM to track interactions and progress with prospective students.
• Work closely with our marketing team to enhance lead generation strategies using a data-driven approach.
• Engage in promotional activities such as educational fairs, webinars, and seminars to advocate for our services and New Zealand as a prime study destination.
• Achieve and exceed sales targets on a monthly and quarterly basis.

Requirements

• Demonstrable sales experience, preferably within the education sector or similar fields.
• Exceptional communication skills, characterized by the ability to convey information clearly, logically, and persuasively without relying on complex vocabulary or specific accents.
• Proficiency in using smart sales automation tools and a data-driven methodology to increase customer satisfaction and conversion rates.
• Comprehensive knowledge of the Indian educational system and the unique needs of students looking to study abroad.
• Familiarity with New Zealand’s educational system and visa regulations is preferred.
• Fluent in English and at least one major Indian language (e.g., Hindi, Punjabi).
• Capable of working autonomously in a remote environment.

What We Offer

• A competitive salary complemented by performance incentives.
• The flexibility of remote work.
• Career development opportunities within a growing company.
• A chance to be part of a passionate team dedicated to significantly impacting students' futures.

How to Apply

Interested candidates are invited to submit their resume along with a cover letter detailing their suitability for the role, including examples of past successes in sales, particularly those involving smart automation and a data-driven sales approach. Please highlight your ability to communicate effectively and persuade prospective students in your interactions.

Fresher also welcome with good communication skill

Age = 18 years to 25 Years

Qualification = Graduates & Post Graduates 

Shift time = 10 am to 7 pm ( 6 days Working )

Salary = 15 k to 18 k + attractive Invectives

Requirements

Excellent communication and interpersonal skills

Generate leads and qualify prospects

Build relationships with clients

Provide excellent customer service

• Strong experience of Angular 2+ and above along with other technologies like HTML5, CSS, jQuery, AJAX with good knowledge of ECMA Scripts.
• Strong knowledge of JS Fundamentals.
• Design & development of Angular applications as per desired specifications, along with experience in frameworks/libraries like jQuery, Bootstrap, Typescript etc.
• Architecture design, development, testing and maintenance of Web Apps, Implementation based on Angular Application MVC Patterns.
• Own end to end product modules/features (from the requirement to going live)- Design & code review, troubleshoot & help team members on issues.
• Gather requirements by interacting directly with the end-users.
• Research on open source framework/technology required for developing the feature/application.

Mactores is a trusted leader among businesses in providing modern data platform solutions. Since 2008, Mactores have been enabling businesses to accelerate their value through automation by providing End-to-End Data Solutions that are automated, agile, and secure. We collaborate with customers to strategize, navigate, and accelerate an ideal path forward with a digital transformation via assessments, migration, or modernization.

We are looking for a DataOps Engineer with expertise while operating a data lake. Amazon S3, Amazon EMR, and Apache Airflow for workflow management are used to build the data lake.

You have experience of building and running data lake platforms on AWS. You have exposure to operating PySpark-based ETL Jobs in Apache Airflow and Amazon EMR. Expertise in monitoring services like Amazon CloudWatch.

If you love solving problems using yo, professional services background, usual and fun office environment that actively steers clear of rigid "corporate" culture, focuses on productivity and creativity, and allows you to be part of a world-class team while still being yourself.

What you will do?

• Operate the current data lake deployed on AWS with Amazon S3, Amazon EMR, and Apache Airflow
• Debug and fix production issues in PySpark.
• Determine the RCA (Root cause analysis) for production issues.
• Collaborate with product teams for L3/L4 production issues in PySpark.
• Contribute to enhancing the ETL efficiency
• Build CloudWatch dashboards for optimizing the operational efficiencies
• Handle escalation tickets from L1 Monitoring engineers
• Assign the tickets to L1 engineers based on their expertise

What are we looking for?

• AWS data Ops engineer.
• Overall 5+ years of exp in the software industry Exp in developing architecture data applications using python or scala, Airflow, and Kafka on AWS Data platform Experience and expertise.
• Must have set up or led the project to enable Data Ops on AWS or any other cloud data platform.
• Strong data engineering experience on Cloud platform, preferably AWS.
• Experience with data pipelines designed for reuse and use parameterization.
• Experience of pipelines was designed to solve common ETL problems.
• Understanding or experience on various AWS services can be codified for enabling DataOps like Amazon EMR, Apache Airflow.
• Experience in building data pipelines using CI/CD infrastructure.
• Understanding of Infrastructure as code for DataOps ennoblement.
• Ability to work with ambiguity and create quick PoCs.

You will be preferred if

• Expertise in Amazon EMR, Apache Airflow, Terraform, CloudWatch
• Exposure to MLOps using Amazon Sagemaker is a plus.
• AWS Solutions Architect Professional or Associate Level Certificate
• AWS DevOps Professional Certificate

Life at Mactores

We care about creating a culture that makes a real difference in the lives of every Mactorian. Our 10 Core Leadership Principles that honor Decision-making, Leadership, Collaboration, and Curiosity drive how we work.

1. Be one step ahead

2. Deliver the best

3. Be bold

4. Pay attention to the detail

5. Enjoy the challenge

6. Be curious and take action

7. Take leadership

8. Own it

9. Deliver value

10. Be collaborative

We would like you to read more details about the work culture on https://mactores.com/careers 

The Path to Joining the Mactores Team

At Mactores, our recruitment process is structured around three distinct stages:

Pre-Employment Assessment: 

You will be invited to participate in a series of pre-employment evaluations to assess your technical proficiency and suitability for the role.

Managerial Interview: The hiring manager will engage with you in multiple discussions, lasting anywhere from 30 minutes to an hour, to assess your technical skills, hands-on experience, leadership potential, and communication abilities.

HR Discussion: During this 30-minute session, you'll have the opportunity to discuss the offer and next steps with a member of the HR team.

At Mactores, we are committed to providing equal opportunities in all of our employment practices, and we do not discriminate based on race, religion, gender, national origin, age, disability, marital status, military status, genetic information, or any other category protected by federal, state, and local laws. This policy extends to all aspects of the employment relationship, including recruitment, compensation, promotions, transfers, disciplinary action, layoff, training, and social and recreational programs. All employment decisions will be made in compliance with these principles.

Job Description - Business Development

We are looking for driven Business Development who can onboard new Hospitals/Diagnostic Centers dealing with Cancer, Transplant, ICU, and cardiac treatments in India and participate in efforts to increase new fundraisers for patients for funding critical illnesses.

Responsibilities:

- Partner with Doctors and Hospitals for major alliances and regular patient referrals,

- Create and manage digital fundraising campaigns for patients for crowdfunding,

- Lead and grow the Business Development and Partnerships team, including remote / field team members all across the country,

- Forge new crowdfunding partnerships across India across various medical verticals,

- Work closely with cross-functional teams in Content, PR and Communications teams,

- Set revenue and partnership goals for the BD team, and manage team's weekly & monthly partnership pipelines,

- Manage existing relationships and client engagement in a thoroughly structured way,

- Provide market feedback to the company leadership regarding competitive offerings, customer needs and generate product development ideas.

Required Skills:

- Startup experience in a medical / healthcare company,

- 1 to 3 years of experience in a Business Development or B2B sales role,

- Experience in independently sourcing, negotiation, meeting, and closing deals,

- Hands-on or sound knowledge of CRM systems such as Sales Force,

- Flexible to travel within the country for business purposes.

Perquisites & Benefits:

- Opportunity to be part of a diverse working environment, valuable fintech / health-tech experience.

- A competitive salary and performance bonus per month.

The ideal candidate is a highly resourceful and innovative developer with extensive knowledge in the layout, design and coding of websites specifically in PHP format. You must also possess a strong knowledge of web application development using PHP programming language and MySQL Server databases. 

Responsibilities

• Perform a mix of maintenance, enhancements, and new development as required
• Work in a data analyst role and with business intelligence applications
• Document features, technical specifications & infrastructure Responsibilities
• Work cross-functionally to convert business needs into technical specifications

Qualifications

• Trained PHP Candidates
• Need to have good skills in web development and software design
• Expertise in front-end technologies (HTML, JavaScript, CSS), PHP frameworks, and MySQL databases