
Customer Retention Manager
at Indian multinational consumer goods company providing consu
Company Overview:
It is one of India’s leading consumer products companies in the global beauty and wellness space.
Has a turnover of Rs. 73.3 billion (USD 1.05 billion) through its products sold in India and chosen markets in Asia and Africa.
Its portfolio of brands include Parachute, Parachute Advansed, Saffola, Saffola FITTIFY Gourmet, Coco Soul, True Roots, Hair & Care, Nihar Naturals, Livon, Kaya Youth O2, Set Wet, Set Wet Studio X, Revive and Mediker
Role Description for Customer Retention Manager (DTC):
Role in a brief:
What will you do?
As Customer Retention Manager, you will own end to end planning & execution of various CRM channels (Email, Notification, SMS, etc.) along with the help of team members. You will drive initiatives to engage users of the brands.
-
Responsible for strategizing and executing marketing automation, segmentation, and complex workflow builds to drive growth, engagement, and retention throughout the customer journey.
-
Complete ownership of engagement, retention, and reactivation funnel and marketing activities and focus on improving product metrics (DAU, MAU, Retention, etc)
-
Developing Strategies for Improving Direct Marketing Channels with Impactful Retention Strategies.
-
Develop the CRM strategy for reactivation to drive and maintain a constant retention rate across all categories.
-
Drive all marketing automation activities to develop and execute end-to-end user journeys from onboarding to reactivation.
-
Work closely with product, UX/design engineering to enable Growth and Merchant marketing initiatives to drive bottom-line conversion.
-
Responsible for creating monthly/quarterly plans for critical retention metrics (Repeat Rate, Activation Rate, Resurrection Rate) and ensuring the achievement of the same
-
Help strengthen data-led thinking and lead the development of customer intelligence frameworks (Churn prediction, Most Valuable Customer, etc) across the retention charter
-
Work on customer segmentation strategies to deliver personalized campaigns to reduce churn & reactivate churned users
-
Lead the reporting, monitoring, tracking for all CLM initiatives
What will you bring to the table:
-
Well-versed with one or more CRM and marketing automation tools such as Netcore Cloud, CleverTap, WebEngage, MoEngage, etc.
-
Should have strong analytical skills and a data-driven problem-solving approach.
-
Should be able to strategize and execute campaigns and link them to the organizational goals
-
Familiarity with major digital marketing channels and tools
-
Minimum 3 years of experience in Retention Marketing / Growth roles
-
Prior Startup experience
-
Prior demonstrated excellence in previous roles
Experience bracket – 3+yrs in customer retention marketing & growth marketing

Similar jobs
Develop, implement, and manage marketing campaigns across various digital channels to
enhance brand awareness and increase online traffic.
Analyze and report on the performance and efficiency of campaigns using key metrics.
Plan and execute all digital marketing, including SEO/SEM, marketing database, email,
social media and display advertising campaigns
Design, build and maintain our social media presence
Measure and report performance of all digital marketing campaigns, and assess against
goals (ROI and KPI)
Identify trends and insights, and optimize spend and performance based on the insights
Brainstorm new and creative growth strategies
Plan, execute, and measure experiments and conversion tests
Collaborate with internal teams to create landing pages and optimize user experience
Utilize strong analytical ability to evaluate end-to-end customer experience across
multiple channels and customer touch points
Instrument conversion points and optimize user funnels
Evaluate emerging technologies. Provide perspective for adoption where appropriate
Candidate must have strong analytical, organizational and multi-tasking skills.
Lead SEO/SEM and digital campaign efforts.
Requirements
Graduate with diploma/degree in digital marketing.
Proven working experience 2-3years in digital marketing.
Demonstrable experience leading and managing SEO/SEM, marketing database, email,
social media and/or display advertising campaigns.
Highly creative with experience in identifying target audiences and devising digital
campaigns that engage, inform and motivate.
Experience in optimizing landing pages and user funnels.
Experience with A/B and multivariate experiments.
Solid knowledge of website analytics tools.
Experience in setting up and optimizing Google AdWords campaigns.

Job Description:
We are seeking a skilled Shopify App Developer with experience in React/Remix and a strong foundation in HTML, CSS, JavaScript, and jQuery. The ideal candidate will be responsible for building and maintaining custom Shopify applications, enhancing user interfaces, and ensuring seamless e-commerce experiences for our clients. This role requires a strong understanding of Shopify’s ecosystem, combined with frontend development skills to deliver high-quality, scalable solutions.
Key Responsibilities:
- React Develop, test, and maintain custom Shopify apps to enhance store functionality.
- Collaborate with the design and product teams to implement responsive and user-friendly UI/UX features.
- Utilize React and Remix frameworks to build dynamic, interactive web applications.
- Write clean, modular, and scalable code using HTML, CSS, JavaScript, and jQuery.
- Integrate third-party APIs and manage data securely within Shopify.
- Optimize applications for speed and scalability across various devices and browsers.
- Stay updated on Shopify platform updates, best practices, and industry trends.
- Develop, test, and maintain custom Shopify apps to enhance store functionality.
- Collaborate with the design and product teams to implement responsive and user-friendly UI/UX features.
- Utilize React and Remix frameworks to build dynamic, interactive web applications.
- Write clean, modular, and scalable code using HTML, CSS, JavaScript, and jQuery.
- Integrate third-party APIs and manage data securely within Shopify.
- Optimize applications for speed and scalability across various devices and browsers.
- Stay updated on Shopify platform updates, best practices, and industry trends.
- Strong analytical and research skills
- Excellent communication skills, both verbal and written
- Experience in sales and marketing
- Ability to think creatively and strategically
- Strong leadership and team management abilities
- Entrepreneurial mindset and ability to identify opportunities
- Knowledge of the AR/VR industry and technologies
- Experience in the healthcare industry is a plus
- Bachelor's degree in a relevant field
##** Includes investments**## We are ready to raise Pre-Seed funds.
Key Responsibilities:
Developing and implementing HR strategies and initiatives aligned with the overall business
strategy
Bridging management and employee relations by addressing demands, grievances or other
issues
Managing the recruitment and selection process
Job brief
We are looking for a skilled HR manager to oversee all aspects of Human Resources practices and
processes. You will support business needs and ensure the proper implementation of company
strategy and objectives.
The goal is to promote corporate values and enable business success through human resources
management, including job design, recruitment, performance management, training & development,employment cycle changes, talent management, and facilities management services.
Responsibilities:
Develop and implement HR strategies and initiatives aligned with the overall business strategy
Bridge management and employee relations by addressing demands, grievances or other
issues
Manage the recruitment and selection process
Support current and future business needs through the development, engagement, motivation
and preservation of human capital
Develop and monitor overall HR strategies, systems, tactics and procedures across the organisation.
Nurture a positive working environment
Oversee and manage a performance appraisal system that drives high performance
Maintain pay plan and benefits program
Assess training needs to apply and monitor training programs
Report to management and provide decision support through HR metrics
Ensure legal compliance throughout human resource management
Requirements:
Proven working experience as HR manager or other HR executive
People oriented and results driven
Demonstrable experience with human resources metrics
Knowledge of HR systems and databases
Ability to architect strategy along with leadership skills
Excellent active listening, negotiation and presentation skills
Competence to build and effectively manage interpersonal relationships at all levels of the
company
In-depth knowledge of labour law and HR best practices
Bachelor's/ Master’s degree in Human Resources or related field



We have a permanent opening for a Java Developer with one of our product based IT client.
Client: Intellect Design Area
Position: Java Developer
Job Location: Gurgaon
Website: http://www.knrglobal.com">www.knrglobal.com
About KNR: KNR Management Consultants is India’s forthcoming end-to-end HR service provider with focus on Executive Search; Offshore Recruitments; HR Consulting for client organisations worldwide.
KNR offers high quality services aimed at improving market place performance of its clients and facilitating the entry of foreign clients into India. We continuously strive toward being known in the industry as the best & the quickest by combining our functional specialist expertise with thorough research and speed to provide exceptionally responsive and effective services.
It is one of the leading executive search firm catering to the clients in Asia Pacific, Africa, Middle East, Europe & America and has been ranked among the top 50 most socially engaged organizations in Asia by LinkedIn in 2018.
About Intellect Design Arena:
Intellect Design Arena Limited is a global leader in Financial Technology for Banking, Insurance and other Financial Services. With a rich suite of products across the organization, we are an authority on vertical and integrated products that enable institutions to meet their ambition to be the principal service provider to their customers.
Job Description-
- Java
- Spring
- Micoservices
Key Job Functions/Requirements:
- Design, develop, implement, and maintain java application phases, code, and software.
- Conduct software analysis, programming, testing, and debugging, as well as recommending changes to improve the established processes.
- Transform requirements into stipulations and identify production and non-production application issues


Xfinito is building a portfolio in new product innovation, product contribution and infrastructure goals while providing individuals and teams the freedom to emphasize specific types of work.
Our work focuses on real –world problems that span the breadth of biomedical engineering, embedded systems, computer science, such as machine and deep learning, data mining, natural language processing, hardware and software performance analysis and much more.
JOB ROLE: EMBEDDED SYSTEMS ENGINEER
ROLES AND RESPONSIBILITIES:
- Work with multi-disciplinary engineering team and customer to identify and recommend hardware needs and requirements for project/product.
- Modify or assist in the development of software architecture and design for new products, prototype, or re-design, including sourcing build environments and writing technical support and control documentation.
- Read Block Diagrams and detail circuit schematics and layout of proposed or existing hardware and assess the software and driver requirements.
- Participates in cross-divisional Edge IoT projects and/or proposals.
- Develop, oversee, and document automated tests for electrical hardware design and products as well as final operating drivers and systems.
- Evaluate and investigate product failures, and recommend repair or design modifications based on specifications, cost, resources, and risks.
REQUIREMENTS:
- Ability to creatively approach challenges and cleverly solve difficult problems.
- Ability to independently identify daily design and customer support tasks, self-start and motivate.
- Ability to manage several projects and prioritize appropriately, with minimal supervision.
- Ability to work in a collaborative team environment as well as independently.
- Ability to learn and work in virtual environments (CAD & Hardware build packages) in-which candidate’s skills are low but persevere and overcome skill gaps autonomously.
- Some experience programming with embedded systems designs and multithreaded real-time operating systems is required.
- Solid programming experience. Preferably in C or C++, .NET, and Java programming languages.
EXPERIENCE:
We as a team are looking for freshers or young professionals with (0-4 years of experience) passion and eagerness to create scalable and optimized software systems and execute complete embedded software development lifecycle.

- Contribute to front-end development of web applications
- Handle production incidents
- Working closely with stakeholders to ensure a smooth user experience
- Build reusable components and front-end libraries for future use
- Translate designs and wireframes into high-quality code
Job Requirements:
- 2+ years experience in front-end web development is required
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Extensive experience in working with HTML5, CSS, Bootstrap and JavaScript
- Thorough understanding of React.js and its core principles
- Familiarity with newer specifications of EcmaScript
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc
- Ability to understand business requirements and translate them into technical requirements
- Familiarity with code versioning tools (such as Git, SVN, etc)
- Experience in developing an application with cross-browser compatibility in IE, Firefox, Safari, Chrome, including tablets, phone, etc
We are looking for a highly capable https://www.linkedin.com/feed/hashtag/?keywords=node&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6854010812688846849">Node.js https://www.linkedin.com/feed/hashtag/?keywords=developer&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6854010812688846849">Developer as part of our backend team for a mobile application.
You will be collaborating with our android developers, front-end application developers, designing back-end components, and integrating data storage and protection solutions.
To ensure success as a Node.js developer, you should possess extensive knowledge of Node.Js based services and experience in a similar role. An accomplished Node.js developer will be someone whose expertise results in the stable, fast, and secure exchange of data between servers and end-users.
Roles & Requirements:
Minimum 3 years of coding experience with Node.js.
Knowledge and understanding of Request, Response, and proficiency in REST-ful APIs.
Implementation of security like OAuth 2.0, OAuth 1.0, JWT, Basic Auth, and data protection.
Integration & Design of data storage solutions like MySQL, MongoDB,
Design, build and configure applications to meet business process and application requirements.
Extensive experience in using tools like Jenkins/ Git/ AWS Cloud.
Experience in writing Unit Tests and Test Frameworks.
Experience with Agile Development Model.
Developing and maintaining all server-side network components.
Ensuring optimal performance of the central database and responsiveness to front-end requests.
Collaborating with front-end developers on the integration of elements.
Extensive knowledge of JavaScript, web stacks, libraries, and frameworks
Developing high-performance applications by writing testable, reusable, and efficient code.
Implementing effective security protocols, data protection measures, and storage solutions.
Running diagnostic tests, repairing defects, and providing technical support.
Documenting Node.js processes, including database schemas, as well as preparing reports.
Recommending and implementing improvements to processes and technologies.
Thanks & Regards!

