
Customer Retention Manager
at Indian multinational consumer goods company providing consu
Company Overview:
It is one of India’s leading consumer products companies in the global beauty and wellness space.
Has a turnover of Rs. 73.3 billion (USD 1.05 billion) through its products sold in India and chosen markets in Asia and Africa.
Its portfolio of brands include Parachute, Parachute Advansed, Saffola, Saffola FITTIFY Gourmet, Coco Soul, True Roots, Hair & Care, Nihar Naturals, Livon, Kaya Youth O2, Set Wet, Set Wet Studio X, Revive and Mediker
Role Description for Customer Retention Manager (DTC):
Role in a brief:
What will you do?
As Customer Retention Manager, you will own end to end planning & execution of various CRM channels (Email, Notification, SMS, etc.) along with the help of team members. You will drive initiatives to engage users of the brands.
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Responsible for strategizing and executing marketing automation, segmentation, and complex workflow builds to drive growth, engagement, and retention throughout the customer journey.
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Complete ownership of engagement, retention, and reactivation funnel and marketing activities and focus on improving product metrics (DAU, MAU, Retention, etc)
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Developing Strategies for Improving Direct Marketing Channels with Impactful Retention Strategies.
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Develop the CRM strategy for reactivation to drive and maintain a constant retention rate across all categories.
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Drive all marketing automation activities to develop and execute end-to-end user journeys from onboarding to reactivation.
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Work closely with product, UX/design engineering to enable Growth and Merchant marketing initiatives to drive bottom-line conversion.
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Responsible for creating monthly/quarterly plans for critical retention metrics (Repeat Rate, Activation Rate, Resurrection Rate) and ensuring the achievement of the same
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Help strengthen data-led thinking and lead the development of customer intelligence frameworks (Churn prediction, Most Valuable Customer, etc) across the retention charter
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Work on customer segmentation strategies to deliver personalized campaigns to reduce churn & reactivate churned users
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Lead the reporting, monitoring, tracking for all CLM initiatives
What will you bring to the table:
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Well-versed with one or more CRM and marketing automation tools such as Netcore Cloud, CleverTap, WebEngage, MoEngage, etc.
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Should have strong analytical skills and a data-driven problem-solving approach.
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Should be able to strategize and execute campaigns and link them to the organizational goals
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Familiarity with major digital marketing channels and tools
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Minimum 3 years of experience in Retention Marketing / Growth roles
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Prior Startup experience
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Prior demonstrated excellence in previous roles
Experience bracket – 3+yrs in customer retention marketing & growth marketing

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We are seeking an experienced Senior Java Developer to join the software team of a leading Clinical Research organization.
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Java 8+, Hibernate, Oracle Database, PostgreSQL, JAX-RS (RestEasy), Jackson, REST APIs, JSP, React.js, GitHub, GitHub Actions, SonarQube, SonarLint, and basic AWS services (IAM, SNS, SQS, S3, CloudWatch).
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- Manage source code and CI/CD pipelines using GitHub and GitHub Actions.
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Interested? Let’s Connect!
Brand Product Manager
Location: Bengaluru / Hybrid
Company: Miror Therapeutics
About Miror
Miror is India's leading FemTech platform focused on supporting women through Perimenopause, Menopause, Hormonal Health, Emotional Wellbeing, and Preventive Care. Through technology, expert care, community, and strategic partnerships, Miror is building a comprehensive ecosystem dedicated to women's midlife health.
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Product Manager
· Product Strategy & Vision: Own the product roadmap from 0 to 1 and scale, aligning community features with overarching business and health outcome goals.
· User-Centric Design: Collaborate with UX/UI designers to create intuitive, accessible, and user journeys suitable for diverse age groups and varying health literacy levels.
· Community Features & Engagement: Design and optimize features like peer-to-peer matching, Q&A forums, support groups, expert AMAs, and localized resource sharing .
· Compliance & Trust: Partner with legal, regulatory, and clinical teams to enforce strict data privacy standards (e.g., HIPAA in the US, DPDP in India) and maintain a safe, moderated community.
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· Opportunity to work with senior leadership
· Stable role with long-term growth potential
Best Regards,
Indrani Dutta
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