
Customer Retention Manager
at Indian multinational consumer goods company providing consu
Company Overview:
It is one of India’s leading consumer products companies in the global beauty and wellness space.
Has a turnover of Rs. 73.3 billion (USD 1.05 billion) through its products sold in India and chosen markets in Asia and Africa.
Its portfolio of brands include Parachute, Parachute Advansed, Saffola, Saffola FITTIFY Gourmet, Coco Soul, True Roots, Hair & Care, Nihar Naturals, Livon, Kaya Youth O2, Set Wet, Set Wet Studio X, Revive and Mediker
Role Description for Customer Retention Manager (DTC):
Role in a brief:
What will you do?
As Customer Retention Manager, you will own end to end planning & execution of various CRM channels (Email, Notification, SMS, etc.) along with the help of team members. You will drive initiatives to engage users of the brands.
-
Responsible for strategizing and executing marketing automation, segmentation, and complex workflow builds to drive growth, engagement, and retention throughout the customer journey.
-
Complete ownership of engagement, retention, and reactivation funnel and marketing activities and focus on improving product metrics (DAU, MAU, Retention, etc)
-
Developing Strategies for Improving Direct Marketing Channels with Impactful Retention Strategies.
-
Develop the CRM strategy for reactivation to drive and maintain a constant retention rate across all categories.
-
Drive all marketing automation activities to develop and execute end-to-end user journeys from onboarding to reactivation.
-
Work closely with product, UX/design engineering to enable Growth and Merchant marketing initiatives to drive bottom-line conversion.
-
Responsible for creating monthly/quarterly plans for critical retention metrics (Repeat Rate, Activation Rate, Resurrection Rate) and ensuring the achievement of the same
-
Help strengthen data-led thinking and lead the development of customer intelligence frameworks (Churn prediction, Most Valuable Customer, etc) across the retention charter
-
Work on customer segmentation strategies to deliver personalized campaigns to reduce churn & reactivate churned users
-
Lead the reporting, monitoring, tracking for all CLM initiatives
What will you bring to the table:
-
Well-versed with one or more CRM and marketing automation tools such as Netcore Cloud, CleverTap, WebEngage, MoEngage, etc.
-
Should have strong analytical skills and a data-driven problem-solving approach.
-
Should be able to strategize and execute campaigns and link them to the organizational goals
-
Familiarity with major digital marketing channels and tools
-
Minimum 3 years of experience in Retention Marketing / Growth roles
-
Prior Startup experience
-
Prior demonstrated excellence in previous roles
Experience bracket – 3+yrs in customer retention marketing & growth marketing

Similar jobs
Data Center Engineer – Hosting Operations
Company Name: Trelleborg
Company Website
Website: www.tss.trelleborg.com/tssindia
Location: BANGALORE - Hosa Road
About Company
Company Profile
Trelleborg Sealing Solutions (TSS), a business area of Trelleborg Group is headquartered in Sweden, with manufacturing locations and marketing network across the world.
Trelleborg Group is the world's largest non-tire rubber supplier with presence in almost 40 countries and employing about 16700 people. 2022 worldwide sales figures stood at SEK 30 Billion (Euro 2.8 billion) in the 2 business areas (Trelleborg Industrial Solutions and Trelleborg Sealing Solutions).
Trelleborg Sealing Solutions is a leading global supplier of precision seals for the Industrial (No. 1 in Europe), Automotive (leading in specific niches) and Aerospace markets (No. 1 in Europe / No.2 in US). Vital Statistics are as follows:
➢ Sales: Over Euro 1473 M
➢ Employees: 9,500 approx
➢ Manufacturing in 44 Sites
➢ 62 Customer Solution Centers, 12 R&D, 2 Customer Innovation Center and 7 SCM Centers.
Positions: 1
Mode of Working: Work From Office
Responsibilities
Position title: Data Center Engineer – Hosting Operations
Summary -
Focused on the operational support and provision of virtual /physical systems hosted in the Trelleborg Environment.
Join a team of highly competent individuals to provision and provide support to the ongoing operation of Hosting services for Trelleborg internal customers.
Responsibilities:
- Operate and maintain a mission critical environment consisting of:
- VMware, Hyper-V,
- Citrix application delivery, Remote Desktop Services
- Windows Servers (2016, 2019 and 2022); Standalone and Cluster
- Linux (RedHat, Oracle Linux)
- Ansible, Terraform, Kubernetes
- Database environments (MSSQL and Oracle)
- Preparing/Amending Hosting documentation for new/existing environments
- Validating with Customer in building Hosting request form.
- Physical Server hardware
- SAN Storage
- Load Balancing Appliances
- Provision virtual servers and services based on customer request and Senior analyst design
- Perform scheduled and ad-hoc backup and restore operations to meet the business needs
- Perform regular patching of Windows and Linux operating systems
- Maintain and support the physical infrastructure and data center environment
- Work within the Service desk to support the hosted systems, on an operational level or provide sufficient details for escalation to the senior team
- Participate in call rotation/duties
Education and Experience:
- 3+ years of work experience in enterprise environments, preferably within a data center
- Degree in Engineering background: Computer Science / Information Technology or equivalent.
- Experience or working knowledge in ITIL processes and standards is an added advantage though not essential
- Experience of some or all technologies currently deployed in the data center (covered in responsibilities)
- Excellent verbal and written communication skills in English is essential
Competencies:
- Structured approach to daily routines and troubleshooting processes
- Interest in applying change and process management rules in a disciplined manner.
- Ability and motivation to listen and learn from colleagues and peers
- Ability to work in co-operation with vendors and colleagues across multiple business areas and countries
Behavioral Characteristics
- Must be a strong believer of documentation.
- Must possess initiative and passion to strive for excellence and exhibit an eye for detail.
- Must have a desire to constantly improve the technical and process landscape
- Strives to improve own skills and knowledge through training opportunities, professional publications and technical communities.
Geography to cover and Travel requirements
- Based in Bangalore, India
- Occasional short-term travel within EMEA may be required
Key Interfaces and Stakeholders
- Customers in the different business areas within Trelleborg
- External providers of technology and services
- Team members within the Hosting Services and Technical Services team as a whole, 1st level IT Operations support
Mandatory Skills:
- Experience in VMware, Hyper-V,
- Experience in Windows Server
- Experience in Linux (Basics) - (RedHat, Oracle Linux)
- Citrix application delivery, Remote Desktop Services
- Windows Servers (2016, 2019 and 2022); Standalone and Cluster
- Ansible, Terraform, Kubernetes
- Database environments (MSSQL and Oracle)
- Preparing/Amending Hosting documentation for new/existing environments
- Validating with Customer in building Hosting request form.
- Physical Server hardware
- SAN Storage
- Load Balancing Appliances
Interview process
2 rounds - Virtual interview and 1 round Face to Face
Any other Criteria
- Notice Period: Below 60 Days only. No Negotiation on Notice Period
- Gender: Female and Male
- Qualification: Engineering Background
- Experience: 3+ years
- We don’t consider candidates who have changed multiple companies.
- Without mandatory skills experience, the candidate profiles will not be considered
- We want a candidate from Bangalore/Karnataka; we can look for a candidate from Tamil Nadu, Andhra Pradesh, and Kerala. Other Location candidates will not be accepted.
Alphabin Technology Consulting
Alphabin is an innovative Software Testing firm that leverages automation, RPA, generative, and applied AI. We create custom automation testing solutions that test the software within a short time, to change the game our clients are playing.
Our approach integrates cutting-edge automation technology with our extensive experience, enabling our clients to accelerate their releases. By aligning harmoniously with our clients' strategic objectives and offering fully customized Testing/QA solutions that expedite the release cycle, we set ourselves apart from traditional software testing companies.
📍 Address: 1100 Silver Business Point, Near VIP Circle, Utran, Surat – 394105
📍 Location: Surat – https://goo.gl/maps/owdWTzESYSSirsLNA
🖥 Internship Type: Full-time
Why Join Alphabin as a Fresher?
- Industry recognition: Start your journey in a supportive environment with guidance
- Learn from Experts: Start your journey in a supportive environment with guidance from experienced professionals.
- Build a Portfolio: Gain hands-on experience with real-world content creation that showcases your skills.
- Upskill: Access training sessions, certifications, and workshops to enhance your knowledge in technology and content writing.
- Collaborative Culture: Be part of a team that values fresh ideas and teamwork.
Join Our Dynamic Marketing Team!
Do you have a knack for understanding customer needs and a passion for driving business growth? Are you someone who thrives on connecting ideas with opportunities? Alphabin is searching for Marketing champions to fuel our ambitious growth trajectory and help position us as a leader in AI-driven QA solutions.
What You'll Do:
Role Responsibilities: Marketing Specialist
- Strategize and Execute Campaigns
- Design and implement marketing campaigns to promote Alphabin’s automation testing and AI-driven solutions.
- Leverage digital channels, such as SEO, content marketing, email campaigns, and social media, to drive brand awareness and generate leads.
- Content Creation
- Develop engaging content, including blogs, whitepapers, case studies, and presentations that highlight Alphabin’s unique value proposition.
- Work on creating impactful visual and written material for both online and offline channels.
- Market Research
- Conduct in-depth research to identify industry trends, competitor strategies, and emerging opportunities.
- Gather customer insights to align marketing strategies with business goals.
- Event Management
- Plan and execute webinars, trade shows, and client workshops to showcase Alphabin’s expertise.
- Analytics and Reporting
- Use tools like Google Analytics, HubSpot, and others to measure campaign performance and optimize strategies for better results.
What You'll Experience:
- Fast-Paced Innovation: Work in an environment that embraces new ideas, technologies, and solutions to keep Alphabin at the cutting edge of marketing and sales strategies.
- Collaborative Culture: Join a team of passionate marketers and sales professionals who thrive on teamwork and shared goals.
- Career Growth: Advance your skills and career trajectory in a company that prioritizes employee development and rewards high performance.
Qualifications and Skills:
For Marketing Specialist:
- A Bachelor's degree in Marketing, Communications, Maths or a related field.
- Experience in digital marketing tools and platforms like, HubSpot, Salesforce or similar.
- Excellent copywriting and content creation skills.
- Strong analytical skills to measure and optimize campaign performance.
- Ability to manage multiple projects with attention to detail.
- Preferred Skills:
- Knowledge of AI, automation, and QA industry trends is a plus.
- Experience with tools like Canva, Figma, or Adobe Suite for marketing collateral.
- Familiarity with LinkedIn marketing and social selling techniques.
- Exceptional organizational and negotiation skills.
Take the first step toward your dream career—apply now!

Position: Visual merchandiser (Retail & E-Commerce Marketing)
Experience: 3+ yar in fashion industry
salary: Negotiable
Location Gurgaon
Role Overview
The Retail & E-commerce Marketing Executive is responsible for driving the retail and e-commerce merchandising, forecasting, and marketing/sales operations for our Brands. The role focuses on ensuring optimal product presentation, accurate forecasting, smooth retail operations end to end, and a premium online shopping experience across all sales channels — including Retail, brand website, Tata CLiQ Luxury, Myntra, and Amazon etc.
This position bridges the gap between sales, marketing, and operations, aligning product availability, brand presentation, and customer experience to achieve business and retail KPIs.
Key Responsibilities
1. Apparel Merchandising & Forecasting
- ? Lead end-to-end merchandising planning for Apparel across retail and e-commerce platforms.
- ? Collaborate with the forecasting team to predict sales trends, manage stock levels, and minimize stockouts or overstock.
- ? Conduct Weekly/monthly leftover, cut-size, and size-gap reviews to maintain healthy inventory and improve sell-through rates.
2. Retail & Online Planogram Management
- Develop and execute seasonal planograms for stores and e-commerce channels.
- Maintain brand consistency and ensure premium visual merchandising standard across physical stores and online PDPs (Product Display Pages).
- Coordinate with e-commerce teams to ensure updated imagery, descriptions, and product tags and listing.
3. E-Commerce Operations
- Manage and monitor listings, pricing, and availability across brand website, Tata CLiQ Luxury, Myntra, and Amazon.
- Align with marketplaces for promotional visibility, banner placement, and campaign participation.
- Track sales and conversion metrics per channel to identify performance opportunities.
4. Retail Operations & Placement
- Optimize store space allocation and ensure product rotations to improve sales per sq. ft.
- Coordinate with store teams for new season rollouts, VM updates, and inventory replenishment.
- Support corporate orders and B2B requests with accurate and timely inventory support to internal sales team with catalogue and as per requirement.
5. Staff Training & Customer Experience
- Conduct product knowledge and visual merchandising training sessions for retail staff.
- Enhance customer experience through improved staff engagement, storytelling, and service excellence.
- Measure training impact through post-training sales uplift and feedback scores.
6. Promotions, Events &Exhibitions
- Plan and execute seasonal retail and e-commerce promotions (festive, clearance, and end-of-season).
- Coordinate participation in exhibitions and brand activations for visibility and lead generation.
- Track promotional ROI and leads generated for future optimization.
7. Visual Merchandising & Catalogue Management
- Maintain premium brand display standards through regular VM audits and refreshes.
- Create and manage seasonal catalogues and look books for sales and digital channels.
- Work with design and marketing teams for photo shoots and brand content.
8. Data Analytics & Reporting
- Provide weekly and monthly performance reports covering sales, stock health, and forecast accuracy.
- Analyze data to identify slow movers, bestsellers, and opportunity gaps.
- Present actionable insights to management for decision-making.
Key Objectives
- Ensure premium product presentation and brand alignment across all channels.
- Improve forecast accuracy and inventory efficiency.
- Strengthen staff capability and customer engagement.
- Increase e-commerce conversion rates through effective merchandising and campaign planning.
Skills &Competencies
- Strong command of retail and online merchandising principles.
- Proficiency in Excel / Google Sheets, inventory dashboards, and marketplace management tools.
- Excellent coordination and communication across teams and partners.
- Analytical mindset for data interpretation and forecasting.
- Creative eye for visual merchandising and storytelling.
- Passion for premium lifestyle and apparel brands.
Experience & Qualifications
- Bachelor degree in Marketing, Fashion Management, or Business Administration.
- 3–4 years of experience in apparel merchandising, e-commerce management, or retail planning, preferably within the premium or lifestyle segment.
mail updated resume with salary details-
email: etalenthire[at]gmail[dot]com
satish: 88O 27 49 743
website: www.glansolutions.com
As a Product Quality Analyst, you will play a critical role in ensuring that our platform delivers a polished, intuitive, and dependable experience. You will work closely with product and engineering to investigate issues, validate new functionality, and identify opportunities for improvement across the product. You will also contribute to evaluation dataset improvements when relevant to product performance. This role is ideal for someone who enjoys understanding how systems behave, digging into root causes, and shaping a high-quality product through thoughtful testing and analysis.
Requirements
- Strong written and verbal communication skills.
- 5+ years of experience in QA, product operations, or a related role.
- Demonstrated product intuition: ability to understand user workflows, diagnose root causes, and propose improvements.
- Detail-oriented, analytical, and comfortable navigating ambiguous or incomplete information.
- Familiarity with LLMs, AI workflows, or evaluation datasets is a plus.
Responsibilities
- Perform structured QA activities, including exploratory testing, regression testing, and release validation.
- Analyze product behavior and real user interactions to identify bugs, UX issues, and improvement opportunities.
- Write clear, well-scoped engineering tasks with reproduction steps, expected behavior, and impact assessments.
- Collaborate closely with product and engineering teams to prioritize issues and confirm fixes.
- Maintain feedback loops that align observed product behavior with roadmap decisions and customer needs.
- Contribute as needed to evaluation dataset improvements that support product accuracy and reliability.
- Help refine internal QA workflows and product discovery processes.
Main tasks
- Test preparation (test design, creation of test specifications and test cases for regression tests and tests of new and further developments)
- Sprint-accompanying testing in the Scrum team
- Test evaluation/documentation of the test results
- Cypress testing tool hands-on experience for Automation testing
- Further development of existing test automation processes
- Close cooperation with the SOL business unit and the test departments at other locations
Qualification profile
- Completed degree or comparable training with an IT background
- Affinity and many years of experience in systematic testing of software products
- Excellent ability to work in a team and an independent, structured way of working
- Practical knowledge of the application of test methods and quality management standards as well as test automation knowledge is advantageous
- Fluent in English
We are looking for an analytical and enthusiastic “Automation Engineer” who holds expertise and passion in designing, developing and implementing innovative automation solutions that will help in improving the processing capabilities and efficiency of the entire system.
Position Name: Automation Engineer
Location: Fully remote
Department: Automation
* Responsible for creating easy to understand, well-presented and appropriately illustrated
content for the Finxera product technical documentation.
* Responsible for updating all Finxera product related documentation including technical help
documentation related to product APIs and editing existing materials for changes in scope /
content etc.
* Create Finxera Release Notes in a timely fashion for use by customers and employees.
* Organize material and complete writing projects in a clear, concise style and maintain
multiple revisions of product documentation.
* Work closely with Product Management, Development, Customer Support and Internal
customers to review product functional specifications, QA documentation and test product
releases to fully grasp and create product feature documents.
* Excellent technical writing skills and ability to peer review technical documents for grammar,
content and style of writing.
* Adhere to all Company security policies, standards and procedures in the performance of job
duties.
* Plan and execute end-to-end content development activity.
* Standardize the content across platforms.
* Revise documents and provide updates as necessary.
Performance Standards:
* Bachelor's degree in a technical or communications field
* Ability to manage multiple deliverables independently within tight deadlines
* Extensive experience of technical documentation
* Strong team player with excellent communication skills
* Experience in making challenging, complex ideas, concepts, and tasks understandable and
engaging to diverse set of stakeholders. Maybe that means you have past experience as a
technical writer, or maybe it means you come from the world of teaching, curriculum
development, scientific journalism, or some other realm.
Good to have:
* Background with banking or other finance is a plus.
* Experience documenting cloud-based enterprise software.
* Understanding of data management concepts.
* Experience using and documenting analytics tools.
Responsibilities
- Designing and implementing new features and functionality
- Establishing and guiding the website’s architecture
- Ensuring high-performance and availability, and managing all technical aspects of the CMS
- Helping formulate an effective, responsive design and turning it into a working theme and plugin.
Skills and Qualifications
- Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery
- Experience building user interfaces for websites and/or web applications
- Experience designing and developing responsive design websites
- Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
- Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers
- Ability to convert comprehensive layout and wireframes into working HTML pages
- Knowledge of how to interact with RESTful APIs and formats (JSON, XML)
- Strong understanding of PHP back-end development
Ganit Inc. is the fastest growing Data Science & AI company in Chennai.
Founded in 2017, by 3 industry experts who are alumnus of IITs/SPJIMR with each of them having 17+ years of experience in the field of analytics.
We are in the business of maximising Decision Making Power (DMP) for companies by providing solutions at the intersection of hypothesis based analytics, discovery based AI and IoT. Our solutions are a combination of customised services and functional product suite.
We primarily operate as a US-based start-up and have clients across US, Asia-Pacific, Middle-East and have offices in USA - New Jersey & India - Chennai.
Started with 3 people, the company is fast growing with 100+ employees
1. What do we expect from you
- Should posses minimum 2 years of experience of data analytics model development and deployment
- Skills relating to core Statistics & Mathematics.
- Huge interest in handling numbers
- Ability to understand all domains in businesses across various sectors
- Natural passion towards numbers, business, coding, visualisation
2. Necessary skill set:
- Proficient in R/Python, Advanced Excel, SQL
- Should have worked with Retail/FMCG/CPG projects solving analytical problems in Sales/Marketing/Supply Chain functions
- Very good understanding of algorithms, mathematical models, statistical techniques, data mining, like Regression models, Clustering/ Segmentation, time series forecasting, Decision trees/Random forest, etc.
- Ability to choose the right model for the right data and translate that into code in R, Python, VBA (Proven capabilities)
- Should have handled large datasets and with through understanding of SQL
- Ability to handle a team of Data Analysts
3. Good to have skill set:
- Microsoft PowerBI / Tableau / Qlik View / Spotfire
4. Job Responsibilities:
- Translate business requirements into technical requirements
- Data extraction, preparation and transformation
- Identify, develop and implement statistical techniques and algorithms that address business challenges and adds value to the organisation
- Create and implement data models
- Interact with clients for queries and delivery adoption
5. Screening Methodology
- Problem Solving round (Telephonic Conversation)
- Technical discussion round (Telephonic Conversation)
- Final fitment discussion (Video Round







