Head - Customer Experience

Technical Test Engineer Job Description

VoltusWave Technologies is hiring an experienced QA Manual Tester to ensure the quality and reliability of our web and mobile applications. This role involves hands-on testing, API validation using Postman, and monitoring AWS services.

Key Responsibilities

• Develop and execute test plans and cases for web and mobile applications.
• Perform API testing with Postman for functionality and reliability and security.
• Analyze logs across AWS services (e.g.DynamoDB, Lambda, S3, Cloudwatch) for debugging.
• Conduct manual testing, including regression, functional, and UAT.
• Log and manage defects using tools like JIRA.
• Collaborate closely with developers, product managers, and other stakeholders during the software development lifecycle.
• Stay updated with the latest tools and technologies in software testing and AWS.

Required Skills and Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 2+ years of manual testing experience.
• Proficiency in AWS services for troubleshooting and log analysis.
• Experience in API testing using tools like Postman or similar platforms.
• Attention to detail, excellent problem-solving skills, and the ability to manage tasks efficiently.

Preferred Skills and Qualifications

• AWS certifications are a strong plus.
• Experience with CI/CD tools like GitLab or Jenkins.
• Familiarity with cloud technologies like Azure (in addition to AWS).

We’re Hiring! Join our growing team at Oneforma.

📌 Role: Search Engine Evaluator.

📍 Location: Remote

🕒 Type: Part-time / Freelance / Internship

💼 Experience: Freshers welcome/Evaluation experience.

Main requirements:

• You are a native or fluent speaker of English
• You are fluent in English, as all Guidelines and certifications will be in English
• You are currently based in India, and you have been living here for at least 5 years. Our evaluators must be familiar with the local businesses, points of interest , colloquialisms, etc.
• You have access to a good internet connection and a computer.
• You are available for at least 20 hours per week – Schedule is totally flexible: you decide when to work!
• You are willing to take our entry certifications to ensure you qualify for this project.

Apply Here: https://go.oneforma.com/3W6H5Hd

Responsibilities:

·       Conduct keyword research to identify high-volume, relevant keywords that align with our business goals.

·       Optimize website content (including title tags, meta descriptions, headings, and body copy) for target keywords and search engine algorithms.

·       Perform technical SEO audits to identify and fix website issues that are hindering search engine ranking.

·       Build high-quality backlinks to our website through strategic outreach and content marketing initiatives.

·       Monitor website traffic and analyze key SEO metrics using Google Search Console and Google Analytics.

·       Stay up-to-date on the latest SEO trends and algorithm updates.

·       Generate reports and present SEO findings and recommendations to stakeholders.

·       Collaborate with content creators, web developers, and marketing teams to ensure a holistic SEO approach.

Qualifications:

·    2+ years of experience in SEO

·     Proven track record of success in increasing website traffic and organic search rankings

·    Strong understanding of on-page SEO, off-page SEO, and technical SEO best practices

·    Experience with keyword research tools (e.g., SEMrush, Ahrefs)

·    Proficiency in Google Search Console and Google Analytics

·    Excellent analytical and problem-solving skills

·    Strong written and verbal communication skills

·    Ability to work independently and manage multiple projects simultaneously

• Drive Customer Success Outcomes
  • Increase renewal rates and reduce churn
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
  • Drive new business growth through greater advocacy and reference-ability
• Optimize Customer Lifecycle
  • Identify opportunities for continuous improvement
  • Learn from best practices in industry
  • Take Decisions on contentious issues during customer journey
• Manage Customer Success Activities
  • Customer Support Management
  • Customer Success Management
  • Renewals
  • Billing and Collections (along with finance)
  • Advocating for Cross Sell and Upsell
• Inspire Customer Success Across Company
  • Create company-wide culture of Customer Success
  • Align with Marketing around marketing to existing clients
  • Align with Product around driving product roadmap
  • Align with Sales around cross-sell and up-sell and focus on selling with a retention focus
  • Create company-wide customer feedback loop
  • Align with Finance around measurement and forecasting
  • Align with Executive Team around key metrics and objectives

Requirements:

• 2+ years experience in B2B organizations
• Strong empathy for customers AND passion for revenue and growth
• Ability to manage influence through persuasion, negotiation, and consensus building
• Ideally combined background of post-sale and sales or business experience
• Excellent communication and presentation skills
• Deep understanding of value drivers in recurring revenue business models
• Analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• Relevant Bachelor’s degree; preference for computer science or related degrees
• Need - good excel skills. Want - good ppt skills
• Handling tough situations or unhappy customers

• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.