
Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
- Helping in defining Brand Voice of the company
- Selecting uniform words, the attitude and values of the brand while addressing the target audience over different media in line with the company vision
- Collaborating with the management, marketing & branding teams.
- Relaying meaningful and empirical customer insights across teams to constantly enhance the company’s customer experience.
- Driving a passionate, customer-centric culture within the company
- Influencing the company’s product road map to positively impact customer experience.
- Training and supporting customer experience team members to deliver best in class service by developing proper standards, policies and procedures.
- Setting the customer experience team goals and ensuring that it is in line with Company vision.
- Establishing a consistent, accurate and timely reporting framework on key individual and team metrics.
- Conceptualizing and rolling-out the company’s customer experience roadmap on a quarterly, bi-annual and annual horizon.
- Ensuring non- recurrence of customer issues by root cause analysis
- Eliminating key problems/ issues in the customer life cycle.
- Developing a holistic customer journey and shaping all customer touch points
- maximizing customer satisfaction across all stages of engagement by exhibitions,
digital and print communication, social media interactions - Discussing and handling complex escalations by coordinating with the company’s legal counsel.
- Identifying the CRM needs of the company
- Making necessary additions to the company’s prowess in terms of software and hardware.
- Working with HR and Management in hiring new members for the team from time to time.
- Analysing regular competitive landscape and staying ahead of the curve.
- Assessing, appraising and training regularly team members and help in building organisational capability.
What you need to have:
- Proven experience in augmenting customer experience and ratings at a company
- Ability to work independently.
- Prior experience or deep understanding of Omni-channel business strategies.
- Strong Understanding/ keen interest in technology/ automation.
- Strong interpersonal Skills
- Proven Experience in managing teams.
- Excellent Written and Spoken Communication Skills
- Hands on experience in managing teams and getting results.
- Should have worked on integrating a CRM for a company.
- Strong analytical abilities and an empirical thought process.
- Ability and readiness to work and thrive in an ambiguous and constantly changing environment.
- Keen interest and prior experience in building systems and processes from the ground up.
- Deep understanding of business and business metrics
- Ability to stretch long hours.
- Proactive approach to business problems.
- Candidates with prior marketing experience are preferred.
- Excellent problem identification and solving abilities.
- Inquisitive bent of mind.
- Strategic thinking and the ability to make holistic and well-grounded in reality business plans.
- Should exhibit strong leadership abilities.
- Should understand Web Technologies.
- Tier 1 B-Schools with 6 to 8 years’ experience.

Similar jobs
Qualification / Requirement
. 4-12 years core development experience in VisionPLUS product in
credit card processing domain
. Exposure to VMx / WNGSFM is required
. Strong hands-on working knowledge in CMS/FAS module
. Strong knowledge of CICS
. Should have strong knowledge of VisionPLUS online architecture and troubleshooting experience in online area
. Should be experienced in z/OS Software Change Management tools - Endevor and Changeman
. Experience in design and development of medium complexity problems
. Good knowledge and experience of DevOps & Agile discipline
Strong interpersonal and communications skills
Job Requirements:
- Strong command over language
- Strong visualisation skills
- Highly skilled with creating content and understanding the needs of the client and delivering the right grammar for the audience for each piece of content
- Can effectively research and organise data for all related topics for various industries/businesses
- Can create and edit original copy that is accurate, well-researched, and meets client/company needs and deadlines.
- Should have enough experience with creating content for B2B and for B2C marketing
- Should have written for videos, blogs, websites, podcasts,etc.
- Having worked on content for corporate videos/ explainers will be an added advantage.
- Can work well under pressure and to tight timelines
- Exposure to understanding the video production process would be an added benefit
- Understanding of global quality and trends in marketing content and content writing
Qualifications:
- Strong creative vision, insight-driven, problem solving skills and understanding of business objectives and brand strategy
- A proven track record of leading and managing teams.
- Great communication and presentation skills
- Exceptional writing skills
- Ability to craft engaging and persuasive content that resonates with the target audience while adhering to brand guidelines and voice.
- Capacity to think outside the box and develop unique angles and approaches to communicate messages effectively.
- Ability to conduct thorough research to understand client needs, brand positioning, and competitive landscapes.
- The ability to work well under pressure and adhere to tight deadlines
● Grow our partner network and,
● Strike business partnerships and alliances to help our network scale by generating
qualified leads.
You will be responsible for the overall revenue target for the company. You will lead a team
of 4-5 members when you join.
About the startup
● We are a young insurance-technology start-up that is trying to augment human with
technology to enable them to sell more and therefore lead to higher earnings
● We are looking for people who share our vision, are passionate about fintech, and
have the potential to become thought leaders in the field.
Roles and Responsibilities
Recruitment
Individual Partners
When it comes to lead generation, it generally becomes a little bit tougher to get if we're new and we are without a client list. But there's no reason to wait to talk or reach people who already trust us, such as friends, family, former co-workers.
We need to be active in our community – volunteering is a good way to establish our
reputation as head of sales. But we can also show off our insurance industry chops by:
● Hosting insurance seminars for small-business owners.
● Taking part in area meetups or online forums.
Business Partners
You will be responsible to onboard wealth managers, financial planners, health tech
companies who want to upsell health insurance and make a business case for them to
generate revenue via this channel.
Training
Individual Partners
● We provide them a user-friendly platform from where they can easily register for free
and can access the Training Program via Mobile application/ website.
● Throughout the 7 days of the online course, it should be self-explanatory that they
will be able to understand the process, requirements, benefits, advantages of the
training –
○ Is your health covered enough?
○ Why do you need health insurance?
○ How to be smart about taxes.?
○ How much income can I generate by becoming a partner?Business Partners
● Build a process based on the business requirement of the partner and enable the
partner to upsell health insurance effectively.
● Ensure technology, marketing, and operation undertakings are implemented to
ensure smooth functioning of the created business processes
● Execute partnership agreements and timeline to take the partner live.
Activate Partners
Individual Partners
Networking
Tons of people need insurance, but most of them aren't sitting in any agency. They need to
start meeting them by:
● Attending meetup groups and networking events.
● Getting active on social media.
● Connecting with their alumni association.
Expand their Horizons
If we only go to the same old events, we’re only going to meet the same old people. We
need to do some homework to find out which events attract ideal clients. For example, we
might take our business cards to -
● Charity events.
● Meetup groups.
● Small business associations.
Use Social Media
Social media sites, such as LinkedIn, Facebook, Instagram, Twitter, can be a networking
goldmine. Every business professional has a LinkedIn profile we can endorse, a Facebook
page we can like, or tweets we can retweet.
Business Partners
Launch OneAssure as an insurance partner with the business partner. Help the partner
achieve their revenue outcome by planning and executing a plan in conjunction with
Marketing activities.
Experience Required
5-8 years of Marketing/Business Development/Sales/ Operations experience in an Insurance Company or Broker or any Insurance Intermediary.
Skills Required
● Strong communication, networking, and persuasion capabilities
● Data-driven problem-solving attitude
● Go-getter with a positive attitude and the ability to think outside the box
implementation project with AATP experience.
* Sound knowledge of SD module with MTO and MTS scenario.
*Should be well versed with Inquiries, Quotes, Sales Orders, Sales Return, Consignment Contract,
Scheduling Agreements, Credit Debit Memo requests, Rush Orders Cash Sales, Back Orders etc.
* Shipping Interface handling with 3rd Party and able to Handle EDI/IDOC Processing.
* Proficient with Z development handling.
* Candidate should have hands-on experience on of Sales Processes and SD Sales, Shipping, Billing,
Pricing, Credit Management, Outputs, & Basic Functions. Experience in preparation of functional specs
for development objects.
* Interacting with end-user and taking their inputs for any new requirements.


Job Description
We're a fast growing fintech startup based in Pune. In June 2019, we launched, an app to check and monitor credit scores. It is the only app in India that helps consumers improve their credit score via an AI-based score planner.
WE are on a mission to re-imagine credit and payments from first principles and is building a mobile-first credit card in India.
- Roles & Responsibilities:-
Strong proficiency in JavaScript.
Thorough understanding of React.js and its core principles.
Experience with popular React.js workflows (such as Flux or Redux)
Familiarity with newer specifications of Ecma Script.
Familiarity with RESTful APIs.
Knowledge of modern authorization mechanisms, such as JSON Web Token.
Familiarity with modern front-end build pipelines and tools.
Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
Ability to understand business requirements and translate them into technical requirements.
A knack for benchmarking and optimization.
Company Details
A company founded by 2 BITSians with a simple mission statement - “App Business Made Easy”. We are building a SaaS company focused on the needs of SMB App Developers from around the world. This is a $15 Billion+ opportunity which is ripe for disruption especially with increasing internet penetration, adoption and digitization of businesses. We are profitable from Day-1 and are already growing at breakneck speeds and solving some really hard problems. We are a team of 40+ people.
Culture
We are working hybrid and building a unique culture that allows you flexibility. We believe your work should talk for itself and hence focus on KRA(Key Result Areas) and projects.
Flexible Benefits:
Salary 💸 We offer competitive salaries with a performance-based bonus
Work Remotely 🌎 At Appbroda, it’s your contribution to the team that matters. We support you in working remotely wherever you’d like.
Unlimited Sick Leaves ❤ Times are tough, and we are all in this together. Sick leaves are not meant just for yourself but also to take care of your loved ones when they need you the most
What are we looking for?
The ideal candidate will have to assess mobile applications and websites on a day-to-day basis which will come via a ticketing system and analyze if they are compliant with the quality standards already set in place. He/she will also be required to assess the top applications and websites daily, and ensure that they are policy compliant. Apart from being driven and enthusiastic, the ideal candidate needs to have great communication skills and strong analytical ability to deliver consistently.
What will you do with us?
Working daily to review tickets with a critical eye as per the internal processes.
Host and/or facilitate meetings/ticket reviews with all teammates.
Identify the lack of and/or improvements to policy and process, assess the effectiveness of current policies and processes and recommend and implement required changes.
Maintain a high level of confidentiality regarding the results and specific findings of the quality process.
Ensure strict timelines(SLAs) are maintained depending on the priority list of the clients.
Building and/or improving knowledge management documents as required.
Communicate effectively with the other members of the team and organisation, and contribute to the training and development of the team.
Responsibility for the quality compliance duties, responsibilities and obligations of the organisation including direction, strategic development, performance and maintenance.
From time to time, you may be expected to be part of special projects as are reasonably required of your job role.
Effective liaison, support and assistance between the department and remainder of organisation.
Understand and build case studies on how to communicate effectively with international clients as the organisation rapidly expands.
Developing plans for team activities to include quality compliance strategy to achieve agreed targets, and effective planning.
Set an example for team members of commitment, quality compliance activities, work ethics and habits and personal character.
What are you bringing to the table?
2 years or more of Quality Analyst/Customer Service/Technical Support experience (with a phone, email, and chat background) would be good to have.
Must have strong analytical and problem-solving skills
Proficiency with Microsoft Office and Google suite
Must have strong/effective verbal and written communication skills
Must have a genuine interest in the project, people and concern for customers
Must be energetic, positive and have the ability to listen hard, and change & improve fast
Must have the ability to work well in a team environment, as well as alone
Must demonstrate the ability to effectively manage time, prioritise tasks and work within deadlines.
Must have an everyday passion to do the job and improve yourself and everyone around.
Must have the drive to grow in the short term and long term.
Skills & Responsibilities
- Remotely manage host of daily order pick-up schedules, ensuring 100% on-time delivery
- Own a robust real-time connect over information and documents with our service partner for smooth flow of daily collections and process adherence
- Ensure top customer experience; attend to and manage escalations, ensure proper RCA and corrective action in place
- Own and drive key metrics of product rating, on-time delivery and customer contact ratio; analyse and present weekly and monthly trends in operation forum
- Oversee monthly reconciliation of service data with vendor, and ensure internal & external reporting are finished on time
- Present insights and propose new ideas on business progress based on ops metrics, and industry trends
- Diligent real-time follow ups on sample collections and quick thinking on the feet to effectively handle customer ticket resolutions will be 2 critical expectations
- Relevant work-experience in sample collection monitoring, lab/order handling will be helpful
Online Coding Educator
Part-Time: - 150 hours a month/ full time: - 180 hours a month
We are looking for part-time coding instructors to teach computer coding classes to school students (3-15 years old). Classes are taught online, so you will be working remotely from your home and utilizing a virtual classroom environment.
We provide a structured curriculum, teaching platform, and instruction materials. The primary role of a Coding Educator is to deliver the curriculum in an engaging way and ultimately be responsible for student retention and parent satisfaction.
Responsibilities
– Deliver the curriculum in a fun and engaging way
– Provide feedback for curriculum improvement
– Engage with parents / students as needed
– Positively advocate for the school and the program
Requirements
– PC or a LAPTOP with microphone headset and high-speed internet access
– A quiet workspace free of distractions
– A technical degree related to computers equivalent to BE, Btech, ME, MTech, MCA, BCA, BSc, MSc, etc.
2. Assemble large, complex data sets that meet business requirements
3. Identify, design, and implement internal process improvements
4. Optimize data delivery and re-design infrastructure for greater scalability
5. Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and AWS technologies
6. Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency, and other key business performance metrics
7. Work with internal and external stakeholders to assist with data-related technical issues and support data infrastructure needs
8. Create data tools for analytics and data scientist team members
Skills Required:
1. Working knowledge of ETL on any cloud (Azure / AWS / GCP)
2. Proficient in Python (Programming / Scripting)
3. Good understanding of any of the data warehousing concepts (Snowflake / AWS Redshift / Azure Synapse Analytics / Google Big Query / Hive)
4. In-depth understanding of principles of database structure
5. Good understanding of any of the ETL technologies (Informatica PowerCenter / AWS Glue / Data Factory / SSIS / Spark / Matillion / Talend / Azure)
6. Proficient in SQL (query solving)
7. Knowledge in Change case Management / Version Control – (VSS / DevOps / TFS / GitHub, Bit bucket, CICD Jenkin)

