Cutshort logo
Fast Growing Ethnic Wear Brand logo
Head - Customer Experience
Fast Growing Ethnic Wear Brand
Head - Customer Experience
Fast Growing Ethnic Wear Brand's logo

Head - Customer Experience

at Fast Growing Ethnic Wear Brand

Agency job
via Unnati
6 - 8 yrs
₹10L - ₹15L / yr
Delhi, Gurugram, Noida
Skills
Customer Retention
Customer Service
Business Planning
Business Development
Team Management
Team building
Management Information System (MIS)
Automation
Business Analysis
omnichannels
Our client is the most sought after traditional Indian outfit manufacturing and exporting company. Their contemporary and stylishly designed clothes are full of unique patterns, matchless embroidery, gorgeous mirror-work and beautiful block prints.

Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.

As a Head - Customer Experience, you will be taking full ownership of key performance indicators relevant to particular stages of customer engagement.
 
What you will do:
  • Helping in defining Brand Voice of the company
  • Selecting uniform words, the attitude and values of the brand while addressing the target audience over different media in line with the company vision
  • Collaborating with the management, marketing & branding teams.
  • Relaying meaningful and empirical customer insights across teams to constantly enhance the company’s customer experience.
  • Driving a passionate, customer-centric culture within the company
  • Influencing the company’s product road map to positively impact customer experience.
  • Training and supporting customer experience team members to deliver best in class service by developing proper standards, policies and procedures.
  • Setting the customer experience team goals and ensuring that it is in line with Company vision.
  • Establishing a consistent, accurate and timely reporting framework on key individual and team metrics.
  • Conceptualizing and rolling-out the company’s customer experience roadmap on a quarterly, bi-annual and annual horizon.
  • Ensuring non- recurrence of customer issues by root cause analysis
  • Eliminating key problems/ issues in the customer life cycle.
  • Developing a holistic customer journey and shaping all customer touch points
  • maximizing customer satisfaction across all stages of engagement by exhibitions,
    digital and print communication, social media interactions
  • Discussing and handling complex escalations by coordinating with the company’s legal counsel.
  • Identifying the CRM needs of the company
  • Making necessary additions to the company’s prowess in terms of software and hardware.
  • Working with HR and Management in hiring new members for the team from time to time.
  • Analysing regular competitive landscape and staying ahead of the curve.
  • Assessing, appraising and training regularly team members and help in building organisational capability.

 

What you need to have:

  • Proven experience in augmenting customer experience and ratings at a company
  • Ability to work independently.
  • Prior experience or deep understanding of Omni-channel business strategies.
  • Strong Understanding/ keen interest in technology/ automation.
  • Strong interpersonal Skills
  • Proven Experience in managing teams.
  • Excellent Written and Spoken Communication Skills
  • Hands on experience in managing teams and getting results.
  • Should have worked on integrating a CRM for a company.
  • Strong analytical abilities and an empirical thought process.
  • Ability and readiness to work and thrive in an ambiguous and constantly changing environment.
  • Keen interest and prior experience in building systems and processes from the ground up.
  • Deep understanding of business and business metrics
  • Ability to stretch long hours.
  • Proactive approach to business problems.
  • Candidates with prior marketing experience are preferred.
  • Excellent problem identification and solving abilities.
  • Inquisitive bent of mind.
  • Strategic thinking and the ability to make holistic and well-grounded in reality business plans.
  • Should exhibit strong leadership abilities.
  • Should understand Web Technologies.
  • Tier 1 B-Schools with 6 to 8 years’ experience.
  •  
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

Antier Solutions Pvt. Ltd (Antech)
Remote only
3 - 7 yrs
₹15L - ₹25L / yr
Gaming

📍 Location: Remote

🕒 Experience: 3+ Years

🧾 Employment Type: Full-Time


About the Role:

Are you passionate about gaming and fascinated by the Web3 revolution? Do you have a strong background in sales and an understanding of the gaming ecosystem—especially Web3 gaming? If yes, we want to talk to you.

We are seeking a Sales Executive who brings hands-on experience in gaming sales, particularly within the Web3, blockchain, or NFT-based gaming landscape. In this role, you will be responsible for developing new business opportunities, building client relationships, and driving revenue growth by connecting with gaming companies, publishers, platforms, and studios across the globe.

This is a high-impact, client-facing role that blends strategic thinking with tactical execution. You’ll be at the forefront of expanding our presence in the evolving gaming industry and work closely with internal teams to shape customized solutions that cater to clients' unique needs.


Key Responsibilities:

Lead Generation & Outreach: Identify, approach, and connect with potential clients within the gaming and Web3 space—including blockchain-based gaming projects, metaverse platforms, NFT-based games, and traditional studios venturing into Web3.


Client Relationship Management: Build and maintain long-term relationships with stakeholders, including C-level executives, product managers, and decision-makers.


Sales Strategy: Develop and execute tailored sales strategies that align with the company’s offerings, addressing industry pain points and business goals.


Consultative Selling: Understand each client's objectives and propose relevant product or service solutions that generate value and address challenges in the gaming ecosystem.


Cross-functional Collaboration: Work closely with marketing, product, and tech teams to ensure alignment and successful onboarding of clients.


Pipeline & CRM Management: Maintain accurate records of your pipeline, opportunities, and outreach activities using CRM tools.


Market Intelligence: Keep abreast of industry trends, competitor activities, new technologies, and Web3 gaming innovations to provide clients with insightful, up-to-date knowledge.


Target Achievement: Consistently meet or exceed quarterly sales targets, KPIs, and revenue goals.



Who You Are:

You have a minimum of 3 years of sales experience, with at least 1–2 years in gaming or Web3-related business development.


You’re deeply familiar with the gaming industry, especially the blockchain/NFT/Web3 space—you understand the business models, pain points, and emerging opportunities.


You’re a strong communicator and negotiator, able to translate technical ideas into compelling business pitches.


You’ve worked remotely before or are confident in thriving in a remote-first environment.


You have a proactive, entrepreneurial mindset—you don’t wait for opportunities, you create them.


You are comfortable engaging with international clients across time zones.


You’re passionate about emerging technology, gaming trends, and digital innovation.



Preferred Skills:

Knowledge of blockchain fundamentals, NFTs, metaverse, and token-based gaming economies


Existing network within the gaming/Web3 industry


Experience using sales tools like HubSpot, Zoho, Pipedrive, or Salesforce


Strong analytical skills to track ROI and optimize outreach strategy



What We Offer:

💼 Full-time remote opportunity


💰 Competitive base salary + performance-based commission


🌍 Work with innovative gaming and Web3 clients across the globe


🚀 Fast-paced startup environment with plenty of room to grow


🧠 Autonomy to experiment and lead your own initiatives


📚 Access to the latest tools and training in Web3, gaming, and sales

Read more
Wama Technology
at Wama Technology
2 candid answers
HR Wama
Posted by HR Wama
Mumbai
0 - 2 yrs
₹1.8L - ₹2.4L / yr
Communication Skills
Negotiation
Sales management
Presentation Skills
Relationship building
+1 more

Job Title: Business Development Executive

Location: Borivali, Mumbai

Experience: 0-2 years

Industry: IT Service Industry


Job Description:

We are seeking a results-driven and dynamic Business Development Executive with 3+ years of experience in the IT service industry. The ideal candidate will be responsible for identifying new business opportunities, building strong client relationships, and driving revenue growth. The role involves market research, lead generation, proposal creation, and negotiation. A strong understanding of IT solutions, services, and trends is essential to succeed in this fast-paced and competitive environment.


Key Responsibilities:

  • Identify and develop new business opportunities within the IT service sector
  • Build and maintain relationships with prospective clients, partners, and stakeholders
  • Conduct market research to stay updated on industry trends and competitor offerings
  • Prepare and deliver compelling sales presentations and proposals
  • Negotiate contracts and close sales to meet revenue targets
  • Collaborate with the technical and marketing teams to tailor solutions that meet client needs
  • Track sales performance, analyze metrics, and adjust strategies to improve results

Key Requirements:

  • Minimum 3 years of business development experience in the IT service industry
  • Strong knowledge of IT services and market dynamics
  • Excellent communication, negotiation, and presentation skills
  • Proven ability to build relationships and close deals
  • Self-motivated, goal-oriented, and a strong team player
  • Bachelor's degree in Business, IT, or related field.


Read more
Seed funded product-based company
Seed funded product-based company
Agency job
via Qrata by Blessy Fernandes
Bengaluru (Bangalore)
1 - 3 yrs
₹5L - ₹10L / yr
skill iconJava
Spring
Hibernate (Java)
ORM
skill iconSpring Boot
+5 more
As a Backend Engineer, you will be responsible for creating REST APIs which are used to drive the User Interface. Given the nature of the application, these APIs need to be very efficient and high performing. This requires optimizing queries for faster execution and introducing database changes that may be required. We are looking for individuals with great attention to detail, who are genuine, confident, committed and not only passionate about technology but excited to work in a fun and friendly start-up environment. The ideal candidate will be passionate about technology and GETTING IT DONE.

Responsibilities:

  • Develop, test, implement and maintain application software
  • Take part in software and architectural development activities
  • Debug application issues and helping support respond to client queries
  • Participate in application development meetings
  • Provide accurate estimates, clearly communicate status of tasks and identification of risks
  • Commitment to accomplishing the task at hand and identify the fastest and most reliable way to solve a problem
  • Performance tuning of application code at different service levels
  • Interact with customers of the application and help address issues reported

 

Requirements:

  • Bachelor's degree in Computer Science or equivalent
  • 1-3 years of experience with Java and Spring frameworks.
  • Having good knowledge in a scripting language like python is a plus
  • Experience with Spring and Hibernate/ ORM
  • Understanding of relational database and normal forms
  • Understanding of NoSQL / RDBMS (Mongo or Postgres) and ability to write optimized and high performing queries
  • Strong understanding of Java concurrency, concurrency patterns, experience building thread safe code
  • Experience building RESTful web services
  • Strong written and verbal communication skills
  • Strong interpersonal skills and time management skills
  • Strong problem solving and analytical skills
  • Experience with GIT as a VCS, Unix based systems
  • Experience with NoSQL Database is a plus
  • Following are a set of 'good to have' skills React AWS Bitbucket, JIRA
Read more
JNJ Technologies  Services
Remote only
2 - 5 yrs
₹4L - ₹7L / yr
Sales and operations planning
Training and Development

Position: Team Leader


Shift Timing: 10 AM to 6 PM - Monday to Saturday (Remote)

Company: JNJ Technologies & Services LLP - http://jnjservices.co.in/

Language: English

Salary: 5 LPA to 6 LPA

We are looking for a result-driven Team Leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the sales team's potential.


Requirements:

• A bachelor's or associate's degree in marketing, sales, or a related field may be advantageous.

• Experience in sales is necessary.

• Strong sales ability, business acumen, and commercial awareness.

• Excellent communication, interpersonal, and customer service skills.

• Strong leadership abilities.

• Good time management, strategic planning, and organizational skills.


Responsibilities:

• Identifies the primary concerns, long-term strategies, and targets to be assigned to the team members.

• The responsibilities of a Team Leader Own recruiting, objectives setting, coaching and performance monitoring of sales representatives.

• Develops the product sales blueprint, a set of standards for sales associates to conform to, encompassing lead filtering and deal modeling.

• Guides sales personnel to function efficiently by capitalizing on their passions and capabilities.

Read more
TRAKR by Hacklab Solutions Private Limited
Bengaluru (Bangalore)
1 - 5 yrs
₹3L - ₹8L / yr
Computer Networking
Shell Scripting
skill iconPython

We are seeking a dedicated and skilled AI Project Field Engineer to join our team. The successful candidate will be responsible for executing AI projects on-site, ensuring the seamless deployment and operation of AI models and systems. This role requires a combination of technical expertise, problem-solving skills, and a strong customer focus.


Responsibilities:

  • Execute and manage AI projects on customer sites, ensuring timely and successful deployment.
  • Deploy and run AI models using PyTorch on various hardware configurations.
  • Set up and maintain computer networks, particularly those involving IP cameras.
  • Write and maintain shell scripts to automate deployment and monitoring tasks.
  • Develop and troubleshoot Python code related to AI models and their deployment.
  • Collaborate with customers to understand their needs and ensure their success with our AI solutions.
  • Perform on-site visits as required to install, test, and troubleshoot AI systems.
  • Provide training and support to customers on the use and maintenance of deployed AI systems.
  • Work closely with the development team to provide feedback and insights from the field.
  • Document all processes, configurations, and customer interactions for future reference.
Read more
AMN Life Science Private Limited
AMN Life
Posted by AMN Life
Mumbai
4 - 10 yrs
₹1L - ₹3L / yr
Banking
Finance
Accounting
Documentation
Subject-matter expert
+2 more
  • Responsible for handling Imports/ exports/ shipping Documentations in Banks
  • Knowledge of L/ c Documentation for Import and Export & coordinate banker for the Same
  • Responsible for Account Payables and Receivables , GST filings & Accounting
Read more
Opt IT Technologies
at Opt IT Technologies
1 recruiter
Satish Narule
Posted by Satish Narule
Bengaluru (Bangalore)
5 - 9 yrs
₹5L - ₹10L / yr
Linux administration
Linux/Unix
Shell Scripting
Bash
skill iconPython
+3 more
The engineer will be placed at the client location
2. Can demonstrate an understanding of the
following concepts
● Common Linux Utilities
● Server/Application Architecture and
Security Hardening
● Virtualization
● Load Balancing
● Networking Concepts
3. Install, configure, manage and maintain all Linux
server-based applications
4. Strong Knowledge in redhat Clustering
5. Ensure all Linux based systems have the
appropriate patches installed, includes but is not
limited to, security, applications, and OS
6. Ensure all Linux based systems are running
current versions of antivirus software with
current virus definition files
7. Follow the Policies and procedures at the client
location
Read more
LMV INVESTMENT SERVICES PVT LTD
at LMV INVESTMENT SERVICES PVT LTD
1 video
1 recruiter
Anju Mane
Posted by Anju Mane
Hyderabad
3 - 4 yrs
₹2.2L - ₹2.4L / yr
Team Management
skill iconLeadership
Insurance
Health insurance
Customer Relationship Management (CRM)

Hi , Greeting form LMV Investment Services Pvt Ltd!!

Looking for TEAM LEADER- FEMALE !!!!

Job Description:                         

We are looking for an experienced Telecaller who can handle the team and align them towards the sales targets.

Roles and Responsibilities:

  • The team leader will be responsible for supervising & managing the team and also responsible for Handling the team & and also need to focus to reach  the targets & revenue of the company
  • Handle the Telecalling team.
  • Should have a good knowledge about health insurance, life insurance & general insurance
  • Communicating verbal acceptances of offers to our Sales team for closing.
  • Recording all successful and unsuccessful attempts to close sales.
  • Attending regular team meetings to clarify progress and performance-related expectations.
  • Monitoring the calls
  • Managing and maintaining the given data
  • Submitting the reports of calls at the end of the day

Requirements:

  • Computer Literacy
  • Leadership capabilities
  • Prior Telecalling experience

Criteria Required:

  • Age Limit Upto 27 years.
  • Education Qualification: Graduate any stream.
  • Job Location : soamjiguda branch
  • Experience of at least 3 to 4 years of Life Insurance sales.

 

Read more
IT service company initiated in the year 2000 - SAP ERP
IT service company initiated in the year 2000 - SAP ERP
Agency job
via SynWin by Vidya Nile
Navi Mumbai, Mumbai
0 - 2 yrs
₹1L - ₹4L / yr
Sales
Marketing
Marketing & Communication

Job Description : We are looking for field Sales/ Marketing representative to develop sales strategies and should be having experience in field sales related software Product or Fresher also can apply. The successful salesperson will source new sales opportunities and close sales to achieve quotas.

 

Preferring both Male/ Female Candidate

 

Responsibilities and Duties

 

  • Cold calling and generating new leads and business opportunities by identifying prospective companies
  • Be creative and implement activities to contact new customers and generate new business.
  • Take 100% ownership of building and creating your own pipeline.
  • Follow up with new & existing leads

 

Required Experience, Skills and Qualifications

Presentation Skills, Good communication skills, Client Relationships, Energy Level, Negotiation, Prospecting Skills, Meeting Sales Goals, Creativity, Sales Planning, Independence, Motivation for Sales and persuasion.

 

Read more
TRIPVENZA PVT LTD
at TRIPVENZA PVT LTD
2 recruiters
Arjit Verma
Posted by Arjit Verma
greater noida, NCR (Delhi | Gurgaon | Noida)
0 - 2 yrs
₹1L - ₹2L / yr
skill icon.NET
ASP.NET
MVC Framework
Job Summary -Should be well versed in C#, ASP.net, MVC, jQuery ,Jquery,Ajax,Html -Should be familiar with Database design and implementation -Web API, Angular JS,HTML 5/CSS3 will be add-on - Ability to work independently as well as in a team -Version control systems like SVN, GIT. -ORM tool Dapper Note: We are looking for immediate joiner Qualifications and Skills Asp.net,Asp.net Core,C#,SQL,JavaScript,Jquery,Ajax,Html,CSS,WebServices. Job Types: Full-time, Exp- Fresher to 2 years Location - Greater Noida or Pitampura Salary - Negotiable Joining - Immediate.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos