Head - Customer Experience

Job description

Company: iCloudEMS

Location: [Work From Home / Remote]

Experience: 4–8 Years

Employment Type: Full-time

Job Summary

iCloudEMS is looking for a highly skilled PHP Backend Developer with strong experience in web application development and hands-on expertise in React Native for mobile applications. The ideal candidate will be responsible for developing scalable backend systems, integrating APIs, and collaborating closely with frontend and mobile teams to deliver high-quality education management solutions.

Key Responsibilities

• Design, develop, and maintain PHP-based backend web applications
• Build and manage RESTful APIs for web and mobile applications
• Integrate backend services with React Native mobile applications
• Optimize application performance, security, and scalability
• Work with databases (MySQL/PostgreSQL) for data modeling and query optimization
• Implement authentication, authorization, and role-based access controls
• Collaborate with UI/UX designers, frontend developers, and QA teams
• Troubleshoot, debug, and enhance existing applications
• Follow coding standards, best practices, and documentation guidelines

Required Skills & Qualifications

• Strong expertise in Core PHP / Laravel / CodeIgniter
• Solid understanding of backend architecture and MVC frameworks
• Hands-on experience in React Native (Android & iOS)
• Experience with REST APIs, JSON, and third-party API integrations
• Proficiency in MySQL and complex SQL queries
• Knowledge of server-side security (JWT, OAuth, data protection)
• Familiarity with Git / GitHub / Bitbucket
• Experience with payment gateways, notifications, and background jobs
• Understanding of web hosting, deployment, and server management (Linux)

Good to Have

• Experience in education domain / ERP / CRM/LMS/HRMS/Inventory/ EMS platforms
• Knowledge of Node.js or other backend technologies
• Exposure to cloud services (AWS, Azure, etc.)
• Experience with CI/CD pipelines
• Basic understanding of UI/UX principles

Why Join iCloudEMS?

• Opportunity to work on scalable education management systems
• Collaborative and growth-oriented work environment
• Exposure to modern technologies and enterprise-level projects
• Competitive salary and performance-based growth

Role Overview

The Hydrologist / Drainage Planning Expert will lead hydrological, hydraulic, and drainage design

tasks across infrastructure, transportation, water resources, and urban development projects. The

role involves rainfall-runoff analysis, watershed delineation, hydraulic modelling, flood-risk evaluation,

stormwater drainage design, and integration of survey and geospatial datasets such as LiDAR, drone

imagery, DEMs, and topographic survey data. The candidate will collaborate with multidisciplinary

teams and prepare technical reports, drawings, and engineering-ready deliverables.

Key Responsibilities

• Conduct rainfall-runoff analysis using standard hydrological methods.

• Perform catchment delineation, infiltration assessment, and runoff estimation.

• Analyse rainfall, discharge, and historical flood data.

• Develop hydraulic models using HEC-RAS, HEC-HMS, SWMM, or equivalent tools.

• Design stormwater drainage systems including channels, culverts, and outfall structures.

• Prepare GL–IL sheets, drainage profiles, and hydraulic gradient calculations.

• Integrate survey datasets such as LiDAR, DEMs, and drone orthomosaics.

• Identify drainage bottlenecks and propose mitigation measures.

• Prepare hydrology reports, calculations, drawings, and GIS layers.

• Coordinate with GIS, CAD, LiDAR, Survey, and engineering teams.

• Conduct field visits for drainage assessment and validation.

Key Performance Indicators (KPI)

• Accuracy of hydrological and hydraulic calculations.

• Quality and completeness of drainage design deliverables.

• Timely submission of reports and drawings.

• Reduction of rework and improved dataset integration.

• Client acceptance of deliverables with minimal revisions.

• Effective interdisciplinary communication and coordination.

Skills & Competencies

• Strong understanding of hydrology, surface water drainage, and hydraulics.

• Knowledge of modelling tools such as HEC-RAS, HEC-HMS, SWMM, or MIKE.

• Proficiency in GIS tools (ArcGIS/QGIS) for terrain and watershed analysis.

• Ability to interpret LiDAR point clouds, DEMs, and topographic data.

• Familiarity with AutoCAD/Civil 3D for drainage drawings.

• Strong analytical, problem-solving, and documentation skills.

• Good communication and technical writing abilities.

Educational Qualifications

• M.Tech/M.Sc in Hydrology, Water Resources, Civil Engineering, or Environmental Engineering.

• B.Tech (Civil) with strong hydrology knowledge may also apply.

• Training/certifications in hydraulic modelling tools preferred.

Experience Requirements

• 3 to 12 years of experience in hydrology, drainage planning, stormwater modelling, or water

resource engineering.

• Experience integrating LiDAR/drone-based datasets is an added advantage.

ROLES AND RESPONSIBILITIES:

We are looking for a dynamic, tech-savvy Technical Account Manager who is passionate about emerging technology and dedicated to delivering exceptional customer experiences. As a key member of our global supply team, you will be pivotal in engaging with both prospective and existing clients, particularly with top endemic publisher accounts in the AdTech/Pharma Tech sectors, support the onboarding process, helping customers gain maximum value from our solutions.

• Account management: build and maintain strong, strategic relationships with clients, acting as a trusted technical advisor throughout the onboarding and post-implementation phases
• Onboarding & implementation: support technical onboarding for new clients, managing integrations and ensuring clients are set up for success from day one
• Ongoing client support: act as the primary technical contact for key accounts, troubleshooting issues, and proactively identifying opportunities to drive client satisfaction and retention
• Conduct live demos: present our solutions to prospective clients, emphasizing unique benefits and features, and tailor demos for varying audience levels, with a focus on endemic and top publisher accounts
• Cross-functional collaboration: identify client needs and customise demo experiences for prospective and new clients, ensuring alignment with their goals, particularly with top publisher accounts
• Feedback & reporting: gather insights from client interactions to inform product development. Regularly report on account health, demo success, and product feedback, helping share future enhancement

IDEAL CANDIDATE:

• Total experience 8+ Yrs
• 8+ years of experience as a technical account manager, publisher ops role or similar role, with experience in the AdTech, digital media, programmatic advertising space
• Strong hands-on expertise working with top SSP platforms and publisher accounts
• Strong understanding of programmatic technology, SSPs, and the AdTech ecosystem, comfortable explaining technical concepts in clear, accessible language
• Skilled in building and nurturing client relationships, with a strong commitment to costumer success and satisfaction
• Demonstrated ability to think on your feet, solve technical issues in real time, and effectively address client concerns
• Exceptional presentation skills, with the ability to engage diverse audiences and adapt content to client needs
• Team player with ability to work collaboratively with sales, customer success, and product teams
• Adaptable and able to thrive in a dynamic, fast-paced environment
• Bachelor's degree

PERKS, BENEFITS AND WORK CULTURE:

• Competitive Salary Package
• Generous Leave Policy
• Flexible Working Hours
• Performance-Based Bonuses
• Health Care Benefits

About WiseTech Global:

WiseTech Global is a leading force in empowering and revolutionizing the world's supply chains. Our innovative technologies play a pivotal role in safeguarding the data and ensuring the security of thousands of users globally, including the world's largest freight forwarders. We are dedicated to delivering efficiency, transparency, and confidence through our Governance, Risk, and Compliance (GRC) framework.

The Opportunity:

We are seeking an experienced Senior Governance, Risk, and Compliance (GRC) Analyst with expertise in managing acquisitions, integrating them seamlessly into our company's way of working as well as responding to our customers' security questionnaires.

The ideal candidate should have 7+ years of direct work experience and a proven track record of successfully navigating the challenges associated with assimilating newly acquired entities into existing business operations.

The role requires a keen understanding of regulatory compliance, risk management, and a strategic mindset to ensure smooth and efficient integration processes. The GRC Analyst will play a critical role in enhancing our overall GRC posture and maintaining regulatory compliance for WiseTech Global.

Given the close collaboration with technical security teams, the ideal candidate will bring a solid background in technical cybersecurity (e.g. experience as a Security Analyst, SecOps Analyst, Incident Response Analyst or similar), alongside recent and relevant experience in governance, risk, and compliance (GRC).

Key Responsibilities:

· Acquisition Assessment: Collaborate with cross-functional teams to assess the GRC landscape of newly acquired companies, identifying gaps and alignment opportunities.

· Integration Planning: Develop comprehensive integration plans tailored to each acquisition, ensuring alignment with the company's overarching GRC strategy.

· Risk Management: Evaluate and mitigate risks associated with integration processes, working closely with risk management teams.

· Policy and Procedure Harmonization: Bridge gaps between existing practices and those of acquired entities, harmonizing policies, procedures, and controls.

· Communication and Stakeholder Management: Effectively communicate integration plans and progress, fostering strong relationships with key stakeholders.

· Reporting and Documentation: Maintain accurate documentation of integration activities and generate insightful reports for senior management.

· Continuous Improvement: Identify areas for improvement and drive enhancements to the integration process.

· Customer Security Questionnaire Support: Collaborate with various teams to ensure accurate and comprehensive responses to customer security questionnaires.

· Strong foundation in core IT or Cybersecurity principles, ideally supported by hands-on experience in areas such as networking, system administration, or security operations.

Qualifications and Desired Experience:

· 7+ years of hands-on experience in GRC, preferably with a focus on acquisition integration.

· Strong knowledge of regulatory compliance requirements, risk management frameworks, including ISO 27001, NIST.

· Experience with SOC1/2, GDPR, and privacy frameworks.

· Proficiency in information security tools, techniques, and controls.

· Experience with metrics and KPIs to measure and track information security risk.

· Ability to develop policies, standards, and guidelines.

· ISO27001:2022 Lead Implementer, and lead auditor certifications are desirable.

· CISA, CISM, CISSP, or CRISC certifications are desirable.

· Experience with GRC tools, such as Vanta, Archer, ServiceNow Risk modules is highly desirable.

· Exposure to CMMC/FedRAMP is highly desirable.

Candidate Characteristics:

· Exceptional communication and interpersonal skills.

· Analytical mindset with the ability to identify, assess, and mitigate risks.

· Good project management skills with ISMS and control implementation experience.

· Knowledge of GRC software tools and technology.

· Attention to detail and commitment to high-quality deliverables that meet business and compliance objectives.

Why Join WiseTech Global:

At WiseTech Global, we don't just offer a job; we provide an opportunity to excel. We believe in hiring the best talent who can drive themselves and our business to greater heights. Join us in our mission to transform global trade, one innovation at a time.

Join WiseTech Global and be a part of a dynamic and innovative team dedicated to transforming global trade.

Before You Apply:

From time to time, WiseTech Global may use an external service provider to assess applications on our behalf. Accordingly, by applying for this role and providing your personal information to WiseTech Global, you consent to WiseTech Global providing this information to our external service providers who are required to treat such information with strict confidentiality in line with privacy and data protection laws and regulations.

Responsibilities:

• Lead technical processes and designs with a focus on reliability, scalability, and maintainability.

• Review developmentteam code to ensure quality and adherence to standards.

• Mentor junior developers and foster talent development.

• Collaborate with Infrastructure teams for optimal hosting environments.

• Define scalability and performance benchmarks for applications.

• Ensure compliance with performance, privacy, and security requirements.

• Validate test plans for security and performance adherence.

• Support business and technical presentations related to technology solutions.

• Mitigate risks by following procedures and monitoring controls.

• Develop cost-effective solutions aligned with business requirements.

• Implement best practices consistent with corporate standards.

• Partner with cross-functionalteams to ensure project success.

• Manage software development lifecycle and drive process improvements.

• Estimate costs for modules/projects, including effort and expenses.

• Research and evaluate technologies for solution design.

• Construct end-to-end application architecture.

Qualifications:

• Bachelor's degree required; Master’s or equivalent experience preferred.

• Minimum of 6 years of related experience.

• 6+ years of active development experience in Java/J2EE-based applications.

• Expertise in Hibernate, JPA, Spring, and Spring MVC.

• Exposure to XML/XSD, JSON, and similar data presentation components.

• Familiarity with microservices architecture and distributed systems.

• Experience developing and working with REST APIs using the Spring Boot framework.

• Knowledge of IBM MQ and messaging protocols like JMS.

• Proficiency in Unix/Linux OS and shell scripting.

• Strong database and PL/SQL skills.

• Experience with CI/CD tools such as GIT, Jenkins, JoCoCo, and Maven.

• UI framework experience with Angular, NodeJS, and NPM is a plus.

• Familiarity with CSS, HTML, JavaScript, and related UI frameworks (jQuery, React, Angular) is a plus.

• Understanding of Agile development methodology.

Job Insights - Must-Have Skills:

• Minimum of 6 years of related experience.

• 6+ years of active Java/J2EE development experience.

• Expertise in Hibernate, JPA, Spring, and Spring MVC.

• Familiarity with microservices architecture.

• Experience developing REST APIs using Spring Boot.

We're seeking a skilled Front-end Lead Engineer to lead an ongoing production-ready enterprise project and contribute to code while leading the frontend team. If you're adept at creating user-friendly products and eager to work with cutting-edge tech in a growing company, we want to hear from you. We value an entrepreneurial mindset and passion for technology in our team members.

Experience: 5+ Year

Working Time: 12.30 PM to 9.30 PM

• Front-End Development: Develop and maintain front-end components for our applications using React.js, Material UI, TypeScript, React Hook Form, and React Query.
• Collaboration: Work closely with Back-End, Business, and Design teams, as well as other Front-End developers to align efforts and successfully bring solutions to market.
• Quality Assurance: Ensure all work is properly stored, maintained, and developed on the company's network, servers, and other tools. Ensure that the code adheres to established quality standards and best practices.
• Prototyping and Development: Develop prototypes, software applications, systems, and solutions for business problems using the latest tools, open-source technologies, software applications and systems, cloud-based applications, and programming languages such as Java, C++, C#, SQL, and other languages.
• Full Lifecycle Development: Participate in the full lifecycle development of applications and complex systems, including coding standards, code reviews, source control management, build processes, testing, and operations, while maintaining the best possible performance, quality, and responsiveness of such systems and/or applications.
• Agile Development: Contribute to the development and implementation of an efficient and effective solution delivery system. Utilize tools like Jira to establish trackable timelines and measurable impacts on company productivity, ensuring adherence to agile methodologies.
• Security: Ensure the confidentiality and integrity of company materials, programs, issues, business strategies, and solutions; report suspected information security violations or breaches.
• Architecture and Design: Assist in building the architecture and design of critical databases and user interfaces for use by the company, its expert network, and clients.
• Troubleshooting: Troubleshoot software applications and systems, identifying bottlenecks, bugs, and defects, and devising solutions to mitigate and address such issues as they arise.
• Compliance: Ensure that software is developed to meet functional, non-functional, and compliance requirements, maintaining continued quality, organization, and automation.

Requirements

• Bachelor's degree in Computer Science or related field.
• 5+ years of professional experience in front-end development.
• Strong proficiency in React.js, Material UI, TypeScript, React Query, and React Hook Form.
• Experience with monorepo development, Nx knowledge is a plus.
• Excellent problem-solving and communication skills.
• Ability to collaborate effectively in a team environment.
• Experience with agile development methodologies and ceremonies

Benefits

• Gain real-world experience in corporate functioning.
• Learn to collaborate with diverse teams and meet deadlines in a professional environment.
• Access various learning and development programs to explore your passion.
• Work in a fast-paced, rapidly expanding tech team undergoing a revamp, with exposure to advanced technology and tools relevant to your role

Intuitive is the fastest growing top-tier Cloud Solutions and Services company supporting Global Enterprise Customer across Americas, Europe and Middle East.

Intuitive is looking for highly talented hands-on Cloud Infrastructure Architects to help accelerate our growing Professional Services consulting Cloud & DevOps practice. This is an excellent opportunity to join Intuitive’ s global world class technology teams, working with some of the best and brightest engineers while also developing your skills and furthering your career working with some of the largest customers

Responsibilities

• Lead by example and provide recruitment support to the technical team
• Own the recruiting cycle from end to end, spanning all areas and disciplines
• Coach, mentor and train team members to find the best employees for our company
• Drive technology, process and teamwork efforts to enhance the recruitment process
• Proactively recruit passive talent to join the Intuitive team
• Work with hiring managers to provide guidance, expertise, collaboration and teamwork to hire the best talent for our team
• Utilize the world’s best recruiting tools to get the job done better, faster and more efficiently than ever before

Basic Qualifications

Qualifications

• BE/B.TECH degree in a related field or equivalent experience
• 4+ years of experience in recruiting or talent acquisition
• Must have Cloud, devops hiring experience

Preferred Qualifications

• Experience with applicant tracking systems and passive candidate sourcing
• Experience using LinkedIn Recruiter or LinkedIn as a recruiting tool
• Experience effectively hiring and motivating talent
• In-house and agency experience
• Expert knowledge of MS Office (Word, Excel and Outlook) and familiarity or hands on experience in Cloud technologies
• Strong understanding of talent and competency models, recruiting fundamentals, competitive market awareness and online/social media
• Knowledge of the web/Internet market space, including trade journals, academic institutions, alumni associations and other sources of great candidates
• Excellent communication, time management and negotiation skills
• Ability to work with internal clients to develop and iterate best-in-class profiles to reflect the talent needs of the business
• Ability to work in a fast-paced, startup environment

Levelup11 is a Fantasy Gaming Startup, which aims to entertain the people not with Cricket, Football, Kabaddi but Horse Racing . Levelup11's vision is to make accessible the elite game of Horse Racing to masses of tier 2 and tier 3 users

We are growing and looking to expand our team in backend, frontend , UI/UX.

We are looking for dynamic folks for our Frontend development, who are passionate to work in Game Tech Startup

Frontend Developer:

• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly-responsive user interface components using React concepts.
• Writing application interface codes using JavaScript following React.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.