What you will do:
- Defining the brand voice of the company (i.e., the uniformity in selection of words, the attitude and values of the brand while addressing the target audience over different media) in line with the company vision and in collaboration with the management, marketing & branding teams
- Relaying meaningful and empirical customer insights across teams to constantly enhance the company’s customer experience
- Driving a passionate, customer-centric culture within the company; partnering cross- functionally and influencing the company’s product roadmap to positively impact customer experience
- Training and supporting customer experience team members to deliver best in class service by developing proper standards, policies and procedures
- Setting the customer experience team goals and ensuring that it is in line with Company vision
- Establishing a consistent, accurate and timely reporting framework on key individual and team metrics
- Conceptualizing and rolling out the company’s customer experience roadmap on a quarterly, bi-annual and annual horizon
- Ensuring non- recurrence of customer issues by root cause analysis and elimination of key problems/ issues in the customer life cycle
- Developing a holistic customer journey and shaping all customer touchpoints: exhibitions, digital and print communication, social media interactions, in order to drive maximize customer satisfaction across all stages of engagement
- Taking full ownership of key performance indicators relevant to particular stages of customer engagement
- Discussing and handling complex escalations by coordinating with the company’s legal counsel
- Identifying the CRM needs of the company and keep making necessary additions to the company’s prowess in terms of software and hardware
- Working with HR and Management in hiring new members for the team from time to time
- Regular competitive landscape analysis and staying ahead of the curve
- Regularly assessing, appraising and training team members and helpng in building organisational capability
What you must have:
- Education from Tier 1 B-Schools with 6 to 8 years’ experience
- Proven Experience in augmenting customer experience and ratings at a company
- Ability to work independently
- Prior experience or deep understanding of omni-channel business strategies
- Strong Understanding or keen interest in technology/ automation
- Strong interpersonal skills
- Proven experience in managing teams
- Excellent written and spoken communication skills
- Hands on experience in managing teams and getting results
- Should have worked on integrating a CRM for a company
- Strong Analytical abilities and an empirical thought process
- Ability and readiness to work and thrive in an ambiguous and constantly changing
environment - Keen interest and prior experience in building systems and processes from the ground up
- Deep understanding of business and business metrics
- Ability to stretch long hours
- Proactive approach to business problems
Candidates with prior marketing experience are preferred - Excellent problem identification and solving abilities
- Inquisitive bent of mind
- Strategic thinking and the ability to make holistic and well-grounded in reality business plans
- Should exhibit strong leadership abilities
- Should understand Web Technologies
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
PythonRole Overview:
We are seeking a backend-focused Software Engineer with deep expertise in REST APIs,
real-time integrations, and cloud-based application services. The ideal candidate will build
scalable backend systems, integrate real-time data flows, and contribute to system design
and documentation. This is a hands-on role working with global teams in a fast-paced, Agile
environment.
Key Responsibilities:
• Design, develop, and maintain REST APIs and backend services using Python, FastAPI,
and SQLAlchemy.
• Build and support real-time integrations using AWS Lambda, API Gateway, and
EventBridge.
• Develop and maintain Operational Data Stores (ODS) for real-time data access.
• Write performant SQL queries and work with dimensional data models in PostgreSQL.
• Contribute to cloud-based application logic and data orchestration.
• Containerize services using Docker and deploy via CI/CD pipelines.
• Implement automated testing using pytest, pydantic, and related tools.
• Collaborate with cross-functional Agile teams using tools like Jira.
• Document technical workflows, APIs, and system integrations with clarity and
consistency.
• Should have experience in team management
Required Skills & Experience:
• 8+ years of backend or integrations engineering experience.
• Expert-level knowledge of REST API development and real-time system design.
• Strong experience with: Python (FastAPI preferred), SQLAlchemy.
• PostgreSQL and advanced SQL.
• AWS Lambda, API Gateway, EventBridge.
• Operational Data Stores (ODS) and distributed system integration.
• Experience with Docker, Git, CI/CD tools, and automated testing frameworks.
• Experience working in Agile environments and collaborating with cross-functional
teams.
• Comfortable producing and maintaining clear technical documentation.
• Working knowledge of React is acceptable but not a focus.
• Hands-on experience working with Databricks or similar data platforms.
Education & Certifications:
• Bachelor’s degree in Computer Science, Engineering, or a related field (required).
• Master’s degree is a plus.
• Certifications in AWS (e.g., Developer Associate, Solutions Architect) or Python
frameworks are highly preferred.
Job description
Motion Graphic Artist with experience to develop our company's overall layout and production design. Motion Graphic Artist: Photoshop / After Effects / Illustrator. Take the design brief to record requirements and needs. Think creatively and develop innovative design concepts and graphics.
Required Candidate profile
Adobe After Effects, Making Explanatory Videos, Promotional Videos.
Knowledge of After Effects
Expertise in all forms of animation and design, especially for brands and branded content.
Must be able to work with a wide range of mixed media, stop motion, 2D
Design and animation aesthetic
Eagerness to learn and improve software skills.
An inquisitive attitude and explorative approach to work.
Finance Analyst
Location - Bangalore
About Company
It's India’s leading digital payments platform with over 280 million registered users. Using users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017, forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24- karat gold securely on its platform. has since launched Mutual Funds and Insurance products like tax-saving funds, liquid funds, international travel insurance, Corona Care, a dedicated insurance product for the COVID-19 pandemic among others.
We have launched its Switch platform in 2018, and today its customers can place orders on over 300 apps including Ola, Myntra, IRCTC, Goibibo, RedBus, Oyo etc. directly from within the mobile app. We are accepted at over 18 million merchant outlets across 500 cities nationally.
Culture,- we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at the company. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
Key Responsibilities :
- Ensuring monthly book closure, revenue recognition & accrual of proper costs in all categories to be in line with the internal guidelines and the statutory requirements
- Preparation of MIS reports, schedules, reports & MTM change analysis.0
- Validating monthly revenues, analytical checks on system reports
- Ensure compliance of all statutory audits, internal audits & ICFR related requirements within timelines. - Drive automation for various reports & activities.
- Collaborate with internal stakeholders for reporting requirements
- Work with the team for preparation of the monthly closure & Quarterly Audit plans
Job Requirements :
- CA with good academic records
- Systematically process, measure and verify financial and accounting information
- Analyze financial details and do value addition to business
- Strong Bias for action, problem solving and ownership
Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits - Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy
Analysis/audits inbound/outbound calls, emails, and customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the CS support /Sales teams
Provides structured and timely recommendations; verbal and/or written feedback to the advisors.
MongoDB
Data Science1. ROLE AND RESPONSIBILITIES
1.1. Implement next generation intelligent data platform solutions that help build high performance distributed systems.
1.2. Proactively diagnose problems and envisage long term life of the product focusing on reusable, extensible components.
1.3. Ensure agile delivery processes.
1.4. Work collaboratively with stake holders including product and engineering teams.
1.5. Build best-practices in the engineering team.
2. PRIMARY SKILL REQUIRED
2.1. Having a 2-6 years of core software product development experience.
2.2. Experience of working with data-intensive projects, with a variety of technology stacks including different programming languages (Java,
Python, Scala)
2.3. Experience in building infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data
sources to support other teams to run pipelines/jobs/reports etc.
2.4. Experience in Open-source stack
2.5. Experiences of working with RDBMS databases, NoSQL Databases
2.6. Knowledge of enterprise data lakes, data analytics, reporting, in-memory data handling, etc.
2.7. Have core computer science academic background
2.8. Aspire to continue to pursue career in technical stream
3. Optional Skill Required:
3.1. Understanding of Big Data technologies and Machine learning/Deep learning
3.2. Understanding of diverse set of databases like MongoDB, Cassandra, Redshift, Postgres, etc.
3.3. Understanding of Cloud Platform: AWS, Azure, GCP, etc.
3.4. Experience in BFSI domain is a plus.
4. PREFERRED SKILLS
4.1. A Startup mentality: comfort with ambiguity, a willingness to test, learn and improve rapidl
Job Description - Jasper
- Knowledge of Jasper report server administration, installation and configuration
- Knowledge of report deployment and configuration
- Knowledge of Jaspersoft Architecture and Deployment
- Knowledge of User Management in Jaspersoft Server
- Experience in developing Complex Reports using Jaspersoft Server and Jaspersoft Studio
- Understand the Overall architecture of Jaspersoft BI
- Experience in creating Ad Hoc Reports, OLAP, Views, Domains
- Experience in report server (Jaspersoft) integration with web application
- Experience in JasperReports Server web services API and Jaspersoft Visualise.JS Web service API
- Experience in creating dashboards with visualizations
- Experience in security and auditing, metadata layer
- Experience in Interacting with stakeholders for requirement gathering and Analysis
- Good knowledge ETL design and development, logical and physical data modeling (relational and dimensional)
- Strong self- initiative to strive for both personal & technical excellence.
- Coordinate efforts across Product development team and Business Analyst team.
- Strong business and data analysis skills.
- Domain knowledge of Healthcare an advantage.
- Should be strong on Co- ordinate with onshore resources on development.
- Data oriented professional with good communications skills and should have a great eye for detail.
- Interpret data, analyze results and provide insightful inferences
- Maintain relationship with Business Intelligence stakeholders
- Strong Analytical and Problem Solving skills
About us
Dapps is a decentralized app store that makes it easy to adopt and find Web 3 applications. Dapps use protocol-level technology as their foundation to create a decentralized, open-source app store.
To us, a company’s culture is the team’s everyday actions and beliefs. We aspire to create a team of individuals who hold common values but are diverse in their worldviews.
Responsibilities
- Work with multi-disciplinary teams: design, art, production, engineering, etc. from product conception and throughout production to shape and thoroughly document the product strategy, including feature sets, merchandising, purchasing drivers, pricing, tools, and other success factors.
- Measure the success of product features after release and optimize their performance through split testing and rapid, data-informed iteration.
- Ideally, you have previous technical experience with Decentralized products. You are driven by shipping financial services built on crypto assets and public blockchain infrastructure.
- Highly organized with the ability to manage projects and consistently meet deadlines.
- Ability to resolve business as well as technical issues and served as a liaison between business groups and technical developers.
- Flexibility to adapt to a changing environment, keeping current with new and updated processes and procedures
Requirements
- 3+ years of relevant experience
- Conversant in the fundamentals of DeFi/Web3/Blockchain/Crypto
- Strong analytical skills and ability to strategize across multiple product areas and potential business opportunities
- Love for unicorns :)
You take care of our business we will take care of you,
- We make sure you are growing professionally with quarterly goals and appraisals
- Health is wealth, so we provide health insurance
- Stand on Top - Employee professional development program
- Welcoming a new member of the family is a great please so we provide maternity and paternity leave
And much more...
At Cypherock, We are disrupting the current financial system by increasing the adoption of Blockchain-based digital assets through better key management solutions. We build "Worlds' first products" from India, work at the intersection of Blockchain, Security, Embedded Hardware & Cryptography, and have worked with companies like Google, Blockgeeks, Samsung, Lockheed Martin, Apollo Munich, Bank of America amongst others.
As the primary person working directly with the CEO on all things non-tech, we think it will be a great fit if -
- You are interested to work in Web3 & Crypto.
- You can work on general management operations for the company.
- You do not wait for instructions and guidelines but believe in taking end-to-end ownership of things.
- You have preferably worked with a hardware startup before.
- You have good negotiation skills and can handle procurement and inventory through Alibaba and other international sourcing.
- You can handle international logistics and procurement of electronic components.
- You can handle inventory of the hardware product.
- You strive towards operational peak efficiency.
- You can handle the accounting and finances of the company.
- If need be, you can help us with the QA of the product.
- You can commit for at least 6 months.
- Directly impact revenue generation
- Advise patients about the service through structured way.
- Understand patients profile & problems to explain the benefits
- Hand holding the patients throughout their journey
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon