Head - Customer Experience

Job Description: 

Please find below details:

Experience - 5+ Years

Location- Bangalore/Python

Role Overview

We are seeking a skilled Python Data Engineer with expertise in designing and implementing data solutions using the AWS cloud platform. The ideal candidate will be responsible for building and maintaining scalable, efficient, and secure data pipelines while leveraging Python and AWS services to enable robust data analytics and decision-making processes.

Key Responsibilities

• Design, develop, and optimize data pipelines using Python and AWS services such as Glue, Lambda, S3, EMR, Redshift, Athena, and Kinesis.
• Implement ETL/ELT processes to extract, transform, and load data from various sources into centralized repositories (e.g., data lakes or data warehouses).
• Collaborate with cross-functional teams to understand business requirements and translate them into scalable data solutions.
• Monitor, troubleshoot, and enhance data workflows for performance and cost optimization.
• Ensure data quality and consistency by implementing validation and governance practices.
• Work on data security best practices in compliance with organizational policies and regulations.
• Automate repetitive data engineering tasks using Python scripts and frameworks.
• Leverage CI/CD pipelines for deployment of data workflows on AWS.

Required Skills and Qualifications

• Professional Experience: 5+ years of experience in data engineering or a related field.
• Programming: Strong proficiency in Python, with experience in libraries like pandas, pySpark, or boto3.
• AWS Expertise: Hands-on experience with core AWS services for data engineering, such as:
• AWS Glue for ETL/ELT.
• S3 for storage.
• Redshift or Athena for data warehousing and querying.
• Lambda for serverless compute.
• Kinesis or SNS/SQS for data streaming.
• IAM Roles for security.
• Databases: Proficiency in SQL and experience with relational (e.g., PostgreSQL, MySQL) and NoSQL (e.g., DynamoDB) databases.
• Data Processing: Knowledge of big data frameworks (e.g., Hadoop, Spark) is a plus.
• DevOps: Familiarity with CI/CD pipelines and tools like Jenkins, Git, and CodePipeline.
• Version Control: Proficient with Git-based workflows.
• Problem Solving: Excellent analytical and debugging skills.

Optional Skills

• Knowledge of data modeling and data warehouse design principles.
• Experience with data visualization tools (e.g., Tableau, Power BI).
• Familiarity with containerization (e.g., Docker) and orchestration (e.g., Kubernetes).
• Exposure to other programming languages like Scala or Java.

Job Summary: 

We are looking for a talented Full Stack Developer with experience in C# (ASP.NET Core Web API), React, and SQL Server. The successful candidate will be responsible for designing, developing, and maintaining robust web applications and APIs, ensuring seamless integration between the front-end and back-end systems. 

Key Responsibilities: 

Full Stack Development: Design, develop, and maintain web applications using C#, ASP.NET Core Web API, and React. 

API Development: Create and maintain RESTful APIs to support front-end applications and integrations. 

Database Management: Design, optimize, and manage SQL Server databases, including writing complex queries, stored procedures, and indexing. 

Front-End Development: Implement user interfaces using React, ensuring a smooth and responsive user experience. 

Code Quality: Write clean, scalable, and well-documented code following best practices in software development. 

Collaboration: Work closely with cross-functional teams, including UI/UX designers, back-end developers, and DevOps, to deliver high-quality software solutions. 

Testing & Debugging: Conduct unit testing, integration testing, and debugging to ensure the quality and reliability of applications. 

Continuous Improvement: Stay updated on the latest industry trends and technologies and integrate them into development processes where applicable. 

Required Qualifications: 

Experience: Proven experience as a Full Stack Developer with a strong focus on C#, ASP.NET Core Web API, React, and SQL Server. 

Technical Skills: 

Proficient in C# and ASP.NET Core Web API development. 

Strong experience with React and related front-end technologies (JavaScript, HTML, CSS). 

Expertise in SQL Server, including database design, query optimization, and performance tuning. 

Familiarity with version control systems like Git. 

Understanding of RESTful architecture and Web API design. 

Problem-Solving: Excellent analytical and problem-solving skills with the ability to troubleshoot complex issues. 

Communication: Strong verbal and written communication skills, with the ability to articulate technical concepts to non-technical stakeholders. 

Team Collaboration: Ability to work effectively in a team environment, collaborating with cross-functional teams to achieve project goals. 

Preferred Qualifications: 

Experience with ASP.NET Core MVC or Blazor. 

Knowledge of cloud platforms such as Azure or AWS. 

Experience with Agile/Scrum development methodologies. 

Education: 

Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent experience)

Job Title: AI/ML Engineer

Expereince: 5+ Years

Location: Remote

Responsbilities

Algorithm Development:

• Design and develop cutting-edge algorithms for solving complex business problems.

• Collaborate with cross-functional teams to understand business requirements and translate them into effective AI/ML solutions.

Content Customization:

• Implement content customization strategies to enhance user experience and engagement.

• Work closely with stakeholders to tailor AI/ML models for specific business needs.

Data Collection and Preprocessing:

• Develop robust data collection strategies to ensure the availability of high-quality datasets.

• Implement preprocessing techniques to clean and prepare data for model training.

Model Training and Evaluation:

• Utilize machine learning frameworks such as TensorFlow, Pytorch, and Scikit Learn for model training.

• Conduct rigorous evaluation of models to ensure accuracy and reliability.

Monitoring and Optimization:

• Implement monitoring systems to track the performance of deployed models.

• Continuously optimize models for better efficiency and accuracy.

Data Analytics and Reporting:

• Leverage statistical modelling techniques to derive meaningful insights from data.

• Generate reports and dashboards to communicate findings to stakeholders.

Documentation:

• Create comprehensive documentation for algorithms, models, and implementation details.

• Provide documentation for training, deployment, and maintenance procedures.

Skills:

• 6+ years of experience in AI/ML engineering.
• Proficiency in Python and machine learning frameworks (TensorFlow, Pytorch, Scikit Learn).
• Experience in Natural Language Processing (NLP) and Computer Vision.
• Expertise in Generative AI techniques.
• Familiarity with cloud platforms such as Azure and AWS.
• Strong background in statistical modelling and content customization.
• Excellent problem-solving skills and ability to work independently.
• Strong communication and collaboration skills

• Interacting with assigned leads/clients to understand their property requirement in detail via Phone

• Fix up an Face to Face meeting for better understanding of client requirement and To advise suitable options

• Maintain and develop relationships with new & existing customers in person and via telephone calls,chat and emails

• Lineup site inspection/visits for shortlisted/suitable options as advised on Face to Face meeting

• Maintain good relationship with Developer employees to ensure the client get the proper info like Features,Specifications,Pricing and Availability at the time of site visit

• Should have quality to engage and build strong relationship with customers from the enquiry to property registration

• Get updated about exciting & upcoming projects,industry developments,schemes,govt.subsidies,housing loan benefits for home buyers

• Prepare and Maintain on Daily, Weekly and Monthly reports in the shared formats

• Achieving Sales targets and Adhere organisation policies religiously 

• Maintains quality service for clients and Developers by establishing and enforcing organization standards

• Identify new projects/inventory to add on exciting inventory 

• Contributes to team effort by accomplishing related results as needed

At Smart Audit, we rely on our dynamic team of engineers to solve the many challenges and puzzles that come with our rapidly evolving technical stack. We’re seeking a full-stack engineer who is ready to work with new technologies and architectures in a forward-thinking organization that’s always pushing boundaries. Here, you will take complete, end-to-end ownership of projects across the entire stack. Our ideal candidate has experience building products across the stack and a firm understanding of web frameworks, APIs, databases, and back end languages. You’ll be joining a small team working at the forefront of new technology, solving the challenges that impact both the front end and back end architecture, and ultimately, deliver amazing global user experiences.

What do we expect:

• Experience in MERN Stack
• Passion for learning & solving challenging problems
• Hands-on role and huge potential to grow
• Saas experience and design skills are a huge plus
• Creative thinking

This position is open for freshers & experienced Business Developers. You will be working with an amazing team and will have tremendous opportunities to learn and grow quickly. We are looking for Business development executive to work on our product Faveo Helpdesk

• Prospect for potential new clients and turn this into increased business from across the world.
• Most of the clients will be from outside India. Manage your work time efficiently to cover different timezones.
• Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities.
• Meet potential clients by growing, maintaining, and leveraging your network.
• Identify potential clients, and the decision makers within the client organization.
• Research and build relationships with new clients.
• Set up meetings between client decision makers and company’s practice leaders/Principals.
• Plan approaches and pitches.
• Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.
• Participate in pricing the solution/service.
• Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.
• Use a variety of styles to persuade or negotiate appropriately.

• Present new products and services and enhance existing relationships.
• Work with technical staff and other internal colleagues to meet customer needs.
• Arrange and participate in internal and external client debriefs.

• Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
• Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.
• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
• Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.

• Submit weekly progress reports and ensure data is accurate.
• Ensure that data is accurately entered and managed within the company’s CRM or other sales management system.
• Forecast sales targets and ensure they are met by the team.
• Track and record activity on accounts and help to close deals to meet these targets.
• Work with marketing staff to ensure that prerequisites (like prequalification or getting on a vendor list) are fulfilled within a timely manner.
• Ensure all team members represent the company in the best light.
• Present business development training and mentoring to business developers and other internal staff.
• Research and develop a thorough understanding of the company’s people and capabilities.
• Understand the company’s goal and purpose so that will continual to enhance the company’s performance.

• Business development management positions require a bachelor’s degree preferably Engineering.
• 2-5 years of sales or marketing experience.
• An MBA is preferred.

Networking, Persuasion, Prospecting, Public Speaking, Research, Writing, Closing Skills, Motivation for Sales, Prospecting Skills, Sales Planning, Identification of Customer Needs and Challenges, Territory Management, Market Knowledge, Meeting Sales Goals, Professionalism, CRM, and Microsoft Office.

• You are invited to send us your complete resume
• Attach previous work or portfolio or project details
• Resume should have candidate photograph in it
• Mention Linkedin Profile URL in the resume
• Do go over our company website http://www.ladybirdweb.com/" target="_blank">www.ladybirdweb.com | http://www.faveohelpdesk.com/" target="_blank">www.faveohelpdesk.com & LinkedIn profile before applying

• Market research using suitable tools and processes to identify potential clients.
• Lead generation and closure as per weekly/monthly sales/revenue target.
• Rigorous follow up for new business opportunities and setting up meetings.
• Work closely with Subject Matter Expert for developing strategy of business.
• File weekly promotion and business activities report as per company norms
• Overseeing the development of assigned accounts.
• Conduct research to identify new markets and customer needs.
• Keep records of sales revenue, invoices, etc.
• Build long term relationship with new and existing clients.
• Create awareness and usage of company's products by the customers with high impact communication with effective / proper usage of given marketing inputs.
• Regularly provide feedback to the company on competitors activities.
• Internal / external stake holder management
• Key Account Management

-Handle inquires from different platforms like India Mart and Trade India and converts them into business.

- Convert the leads into sales by meetings and visits.

- 80% marketing and feild work.

-Candidate should create contact with the prospective customer through Mobile or Telephone and explain the company products.

- Will be responsible for keeping relationships with company's clients.

-Contacting potential clients via email or phone to establish report and set up meetings.

-Research key customer wants and needs.

-Research and source new potential clients.

-Create reports for upper management.