Head - Customer Experience

Role & Responsibilities

The campaign manager is responsible for the technical implementation, management, and optimization of Google Ads campaigns. This role involves ad trafficking, troubleshooting technical issues, and ensuring accurate and efficient campaign execution. The ideal candidate will have strong technical skills, a deep understanding of Google Ads, and a meticulous approach to campaign management.

• Campaign Setup and Management: Create and manage Google Ads campaigns across Search, Display, & UAC.
• Performance Optimization: Monitor and optimize campaigns to improve key metrics such as CTR, CPC, CPA, and ROI.
• Reporting & Analytics: Generate insightful reports to communicate actionables, campaign performance and ROI to stakeholders.
• A/B Testing: Conduct A/B tests on ad copy, creatives, and landing pages to enhance campaign performance.
• Technical Troubleshooting: Identify and resolve technical issues related to ad delivery,tracking , and ad disapprovals.
• Collaboration: Work closely with product and design teams to ensure campaign success.
• Competitor Research: Periodically monitor and evaluate competitor best practices to stay ahead and grow market share.
• Automation: Utilize Google Scripts/rules to automate repetitive tasks and optimize campaign management.
• Industry Trends: Stay ahead in the constantly evolving digital marketing landscape.

Ideal Candidate

• Strong B2C Performance Marketing Profile
• Mandatory (Experience 1): Must have 3+ YOE in managing performance marketing in atleast 1 of Google ads campaigns (Search, Display, Universal App Campaigns UAC)
• Mandatory (Experience 2): Must have hands-on experience with campaign setup, execution, daily optimization, reporting, and performance tracking across key KPIs (CTR, CPC, CPA, ROI)
• Mandatory (Experience 3): Must have strong technical skills including familiarity with Google Tag Manager, Google Analytics
• Mandatory (Company): Must have worked at a B2C digital/tech product company or a digital marketing agency managing B2C digital/tech product clients
• Mandatory (Exclusion): Avoid all e-commerce companies like Meesho, Amazon, Flipkart, Swiggy, as their scope of work is limited and irrelevant to their requirement.
• Note: Candidates must be from B2C tech product companies where the core user experience is driven by the technology itself—not from companies like Ola, Swiggy, Zepto, Zomato, Uber, where the user experience is shaped by a tangible service (e.g., food delivery or cab rides).
• Mandatory (Stability): Minimum 2 years per role required. One short stint is acceptable if there’s a long tenure (eg: 5+ years) in a prior role. Frequent job changes are straight rejects.
• Note: Total years of experience must not exceed 6 years.

Perks, Benefits and Work Culture

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Center Manager – Telesales (Telugu Mandatory)

Base Location: Hyderabad

Experience: 3+ Years

Department: Sales

Reportsto: Sr. Manager - Telesales

Employment Type: Full-time

About Livekeeping:

Livekeeping is a leading mobile-first SaaS solution that brings Tally ERP data live on mobile, enabling

business owners, accountants, and teams to access real-time accounting, receivables, and business

insights anytime, anywhere.

We serve thousands of MSMEs, accountants, and enterprises across India, empowering them to

make faster decisions, improve cash flow, and enhance productivity.

Role Overview

We are looking for a highly driven and hands-on Centre Manager – Telesales to lead the telesales

operations at a single location, managing a team of 40 telecallers along with team leaders. The

Centre Manager will be responsible for achieving sales targets, improving conversion ratios, and

ensuring operational excellence on the floor.

The ideal candidate will bring at least 3+ years of telesales experience, with proven ability to lead

teams, drive performance, and deliver results in a fast-paced environment.

Key Responsibilities

Team & Floor Management

 Manage and lead a team of 40 telecallers, including team leaders.

 Conduct daily huddles,set targets, and ensure achievement of sales goals.

 Monitor call quality,sales scripts, and customer interactions.

 Maintain high levels of motivation, discipline, and energy on the floor.

Sales Execution & Target Achievement

 Drive telesales performance to achieve monthly and quarterly sales targets.

 Work closely with telecallers to improve pitch delivery, objection handling, and closing

techniques.

 Ensure adherence to sales processes and compliance standards.

Performance Monitoring & Reporting

 Track and analyze daily/weekly/monthly KPIs such as call volume, conversion rate, and

revenue per telecaller.

 Prepare and share performance reports with the Senior Manager.

 Identify low performers and provide targeted coaching and improvement plans.

Training & Development

 Conduct regular training sessions for telecallers on sales techniques, product knowledge,

and customer handling.

 Provide continuous feedback and one-on-one coaching.

On-Ground Involvement

 Actively participate in floor activities by monitoring live calls and assisting team members.

 Be a role model by demonstrating strong selling skills and closing deals when required.

Customer-Centric Approach

 Ensure telecallers follow a consultative sales approach, building trust with customers.

 Address escalations promptly and ensure positive customer experiences.

Key Requirements

 Experience: Minimum 3+ years in telesales, with at least 1 year in a team

leadership/managerial role.

 Proven ability to manage teams of 30–50 telecallers in a telesales environment.

 Strong people management, coaching, and motivational skills.

 Hands-on and willing to work directly on the floor with the team.

 Good analytical skills; ability to track performance metrics and improve efficiency.

 Proficiency in CRM tools and telesales processes.

 Preferred Industry Experience: Insurance or Fintech. (EdTech experience not preferred.)

 Must be fluent with Telugu language.

Performance Metrics(KRA/KPI)

 Achievement of monthly sales targets for the centre.

 Lead-to-conversion ratio.

 Average revenue per telecaller.

 Call quality and compliance scores.

 Telecaller productivity and attrition rate.

 Training effectiveness and performance improvements.

About Gyaan:

Gyaan empowers Go-To-Market teams to ascend to new heights in their sales performance, unlocking boundless opportunities for growth. We're passionate about helping sales teams excel beyond expectations. Our pride lies in assembling an unparalleled team and crafting a crucial solution that becomes an indispensable tool for our users. With Gyaan, sales excellence becomes an attainable reality.

About the Job:

Gyaan is seeking an experienced backend developer with expertise in Python, Django, AWS, and Redis to join our dynamic team! As a backend developer, you will be responsible for building responsive and scalable applications using Python, Django, and associated technologies.

Required Qualifications:

• 2+ years of hands-on experience programming in Python, Django
• Good understanding of CI/CD tools (Github Action, Gitlab CI) in a SaaS environment.
• Experience in building and running modern full-stack cloud applications using public cloud technologies such as AWS/
• Proficiency with at least one relational database system like MySQL, Oracle, or PostgreSQL.
• Experience with unit and integration testing.
• Effective communication skills, both written and verbal, to convey complex problems across different levels of the organization and to customers.
• Familiarity with Agile methodologies, software design lifecycle, and design patterns.
• Detail-oriented mindset to identify and rectify errors in code or product development workflow.
• Willingness to learn new technologies and concepts quickly, as the "cloud-native" field evolves rapidly.

Must Have Skills:

• Python
• Django Framework
• AWS
• Redis
• Database Management

Qualifications:

• Bachelor’s degree in Computer Science or equivalent experience.

If you are passionate about solving problems and have the required qualifications, we want to hear from you! You must be an excellent verbal and written communicator, enjoy collaborating with others, and welcome discussing a plan upfront. We offer a competitive salary, flexible work hours, and a dynamic work environment.

Responsibilities:

• Designing and developing mobile-first applications.
• Creating and maintaining clean and clear front-end code and backend APIs for our web and mobile applications.
• Automation and Deployments of builds - Frontend and Backend.
• Application Performance And Error Monitoring and Automation.
• Maintaining excellent test coverage for our code base.
• Working with our shared services and field teams to identify application bottlenecks and make relevant architectural decisions.
• Constantly optimizing our code bases with an eye for modularity and legibility.
• Writing documentation for our external and internal APIs.

Requirements:

• 4-7 years of professional web development experience.
• WordPress custom theme/plugin development from scratch.
• Mandatory experience in PHP and NodeJS packages (e. g. express, socket-io).
• Experience with AWS Lambda and EC2 is required.
• MySQL/PostgreSQL/Oracle.
• Javascript / jQuery / ES6
• CSS/SCSS
• Unix Server Administration.
• Gitlab and CI deployment experience.

Nice to have:

• Familiarity with at least one Javascript framework (React, Vue.js, etc.).
• Familiarity with CI/CD Pipeline.
• Excellent documentation skills.
• Ability to clearly articulate technical problems, design and implementation choices to a broad range of stakeholders (e. g. sales team, users, security experts).

Perks and Benefits

• Work from anywhere
• Competitive salary and bonus program
• Annual company retreats to fantastic places
• Unlimited Vacation Policy
• Great healthcare coverage
• Professional development allowance
• Internet Allowance
• Customised CMMversary rewards on your 1,3,5,7 and 10-year work anniversaries
• Career Enablement – We meld your upskilling initiatives with organization’s strategic planning
• Take your Birthday Off

• Should have 4 – 7 years’ experience in Performance Testing
• Experience in JMeter or Load Runner
• Perform root cause analysis to identify application performance issues
• Design and Develop test scripts, scenarios, plans and programs to automate
• Prior experience in troubleshooting using Apm tools
• Good Knowledge of Agile
• Good Knowledge in Quality and Testing
• Good communication skills

Position Summary:

The Oracle EDM/DRM Associate is responsible for delivery of Oracle Enterprise Data Management Cloud (EDM) and Data Relationship Management (DRM) consulting projects and shows a demonstrated propensity of technical and functional proficiency in the design and development of enterprise-wide master data applications. 

The Oracle EDM/DRM Associate will also:

• Build and deploy master data solutions for Huron client engagements
• Build and deploy data governance procedures for Huron client engagements
• Work effectively on a team with Huron leadership and peers as well as client personnel

Qualifications:

• 1-6 years of design, implementation, and support of master data management applications and familiarity with ERP/EPM/BI applications
• Bachelor's Degree in Computer Science/Management, Information Systems, Business Administration or equivalent
• Experience with Oracle Enterprise Data Management (EDM) or Oracle Data Relationship Management/Data Relationship Governance (DRM/DRG)
• Familiarity with Oracle ERP, EPM or BI applications and Oracle integration methodologies
• Knowledge of business workflows and change processes
• Knowledge of data governance concepts and master data management best practices

Additional Preferred Skill Requirements:

• Has successfully participated in large-scale MDM and Enterprise Performance Management or Enterprise Resource Planning solutions
• Has experience working with REST APIs, Oracle Data Management (Cloud/FDMEE), Oracle Integration Cloud (OIC), PowerShell, Groovy
• Has strong presentation and collaborative skills and can communicate all aspects of the job requirements, including the creation of formal documentation/deliverables
• Excellent analytical and problem-solving skills
• Excellent organizational, time-management, and communication skills

Medical content writer

Salary: 5-9 LPA

About ZenOnco.io:

https://zenonco.io/">ZenOnco.io is the world’s first integrative oncology healthtech platform. At ZenOnco.io, we aim to extend life and improve the quality of life for cancer patients through integrative oncology treatment, which covers both medical treatment as well as complementary treatment (Nutrition, emotional wellness, fitness, and community support).

To provide the best medical treatment options to cancer patients, we have partnered with 50+ hospitals across India, and cover 1,000+ oncologists. We also provide patients access to a full range of diagnostic tests that are required to arrive at the most effective cancer treatment.

We heavily deploy technology in our operations, and have recently launched the world’s first Integrative Oncology Preliminary Assessment Report tool (ZIOPAR) to guide cancer patients free of cost on the possible treatment options based on their cancer profile, symptoms and other conditions.

We believe in innovation, dedication and commitment. While we have the thrill to seek out and capture the world, we are looking for a responsible partner in you. If you feel you can become one of us, apply today.

Company introduction video: https://bit.ly/ZenOncoIOintroduction">https://bit.ly/ZenOncoIOintroduction

Role and responsibility:

Acts as Lead Medical Writer and performs competently on straightforward projects, with guidance from senior staff as required. Takes responsibility for preparation of assigned documents to a high standard, working in accordance with Quintiles SOPs and the customer’s requirements. Identifies project needs, tracks project timelines and implements client requests with senior review.

• Participates in both internal and external project team meetings and liaises directly with the customer on medical writing issues, as appropriate and with senior support as needed.
• Arranges appropriate internal review of assigned documents and takes responsibility for on-time delivery.
• May perform QC review of documents or parts of documents prepared by more senior staff.
• Takes responsibility for managing day-to-day workload for assigned tasks and projects, in collaboration with senior staff.
• Keeps abreast of current data, trends, medical writing/regulatory knowledge, developments and advances in area of drug development/medical writing.
• Complies with Company SOPs and participates in the implementation of new SOPs.

Required knowledge, skills, and abilities:

Excellent standard of written English, and ability to communicate fluently and effectively in English, both in writing and verbally.

• Familiarity with the structural and content requirements of clinical study reports, protocols, and similar documents.
• Ability to integrate, interpret, and summarize data from a variety of sources in a clear and concise manner.
• Competence in completing a good first draft clinical study report in a routine therapeutic area within a reasonable timeframe with limited guidance.
• Good understanding of common statistical methods used in clinical trials and interpretation of their results.
• Ability to give a simple presentation to a project team and/or customer, e.g. on Medical Writing processes.
• Ability to identify inconsistencies and deficiencies in statistical output.
• Coordinate with various technical professionals to gather, organize and compile information on new products or processes
• Go through medical topics and assist physicians in writing research related articles and reviews
• Assist in preparing press releases, training material and marketing content
• Write articles and reports on research discoveries connected to health and medical fields
• Communicate complex medical information in a succinct way
• Work with clinical researchers in the development of research protocols
• Participate in the preparation of various clinical research and regulatory documents
• Prepare annual reports, brochures, abstracts and presentations
• Prepare training materials and eLearning content according to the needs of the audience
• Make sure all applicable guidelines and regulations are followed
• Stay up to date on current industry practices and regulations
• Knowledge of regulations relevant to medical writing

Education and Experience:

Bachelor’s or Master’s degree in a life science-related discipline, plus at least 4 years+ experience as a medical writer within a pharmaceutical environment; or equivalent combination of education, training and experience.

You will get:

• Some of the best people to work with (founders are IIM graduates and investment banker)
• An opportunity to make a difference in the lives of millions of cancer patients across the globe
• A great learning environment and opportunity to grow

You would possess experience building web applications using MVC frameworks (Reactjs, Redux) in a service-oriented environment.

• In-depth experience in object oriented Javascript.
• Excellent knowledge of professional software engineering practices and best practices for the full Software Development Lifecycle, including coding standards, code reviews, source control management, build processes, testing and operations.
• Proficiency to code in front-end technologies such as Javascript/HTML/CSS.

Client Acquisition - BDM role.

Job Description.

- Will be involved in Client Acquisition.

- Needs to do cold calls and generate leads.

- Identify the potential prospects and work accordingly by prioritising the tasks.

- Responsible for sales target.

-Build Client relationship professionally and have a good rapport.

- Will have to bring in New clients who have Recruitment and Staffing Requirements to THB. 
- Should have the ability to contact & speak to the HR Heads of Organizations and give them an introduction about THB. 
- Should convince Clients to give their requirements on a regular basis & maintain a good rapport with the client.
- Should ideally interact with the HR Heads (Director, VP, HR Head, Talent Acquisition Head, Recruitment Head, Managers etc) in these organizations
- Excellent Communication & Convincing ability required. 

- If needed promoting and selling THB concepts and Software Products.

- 75% field work(Cold calls, Meetings demos etc) and 25% office works(Follow-ups, proposals closures etc)