Head - Customer Experience
Fast Growing Ethnic Wear Brand
6 - 8 yrs
₹15L - ₹20L / yr
Delhi, Gurugram, Noida
Skills
Customer Relationship Management (CRM)
Customer Service
Customer Retention
customer engagement
Our client is the most sought after traditional Indian outfit manufacturing and exporting company. Their contemporary and stylishly designed clothes are full of unique patterns, matchless embroidery, gorgeous mirror-work and beautiful block prints.
Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
As a Head- Customer Experience, you will be responsible for shaping the overall life cycle for every customer interacting with the brand. You will be expected to drive a customer-first approach across the company, which is also the company’s most important core value. You have to build a competitive advantage for the company pillared on strong customer experience.
What you will do:
What you will do:
- Defining the brand voice of the company (i.e., the uniformity in selection of words, the attitude and values of the brand while addressing the target audience over different media) in line with the company vision and in collaboration with the management, marketing & branding teams
- Relaying meaningful and empirical customer insights across teams to constantly enhance the company’s customer experience
- Driving a passionate, customer-centric culture within the company; partnering cross- functionally and influencing the company’s product roadmap to positively impact customer experience
- Training and supporting customer experience team members to deliver best in class service by developing proper standards, policies and procedures
- Setting the customer experience team goals and ensuring that it is in line with Company vision
- Establishing a consistent, accurate and timely reporting framework on key individual and team metrics
- Conceptualizing and rolling out the company’s customer experience roadmap on a quarterly, bi-annual and annual horizon
- Ensuring non- recurrence of customer issues by root cause analysis and elimination of key problems/ issues in the customer life cycle
- Developing a holistic customer journey and shaping all customer touchpoints: exhibitions, digital and print communication, social media interactions, in order to drive maximize customer satisfaction across all stages of engagement
- Taking full ownership of key performance indicators relevant to particular stages of customer engagement
- Discussing and handling complex escalations by coordinating with the company’s legal counsel
- Identifying the CRM needs of the company and keep making necessary additions to the company’s prowess in terms of software and hardware
- Working with HR and Management in hiring new members for the team from time to time
- Regular competitive landscape analysis and staying ahead of the curve
- Regularly assessing, appraising and training team members and helpng in building organisational capability
Candidate Profile:
What you must have:
- Education from Tier 1 B-Schools with 6 to 8 years’ experience
- Proven Experience in augmenting customer experience and ratings at a company
- Ability to work independently
- Prior experience or deep understanding of omni-channel business strategies
- Strong Understanding or keen interest in technology/ automation
- Strong interpersonal skills
- Proven experience in managing teams
- Excellent written and spoken communication skills
- Hands on experience in managing teams and getting results
- Should have worked on integrating a CRM for a company
- Strong Analytical abilities and an empirical thought process
- Ability and readiness to work and thrive in an ambiguous and constantly changing
environment - Keen interest and prior experience in building systems and processes from the ground up
- Deep understanding of business and business metrics
- Ability to stretch long hours
- Proactive approach to business problems
Candidates with prior marketing experience are preferred - Excellent problem identification and solving abilities
- Inquisitive bent of mind
- Strategic thinking and the ability to make holistic and well-grounded in reality business plans
- Should exhibit strong leadership abilities
- Should understand Web Technologies
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma
Full Stack Developer - AverlonI had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
Similar jobs
Noida
3 - 8 yrs
₹3L - ₹4L / yr
Lead Generation
Mobile App Development
Business Development
Sales
LinkedIn
+2 more
Job description
Roles and Responsibilities
- Must have experience in generating leads for IT services like Mobile App, Software Development, Web Application ( For International Market )
- Lead generation of new leads for regular sales cycles for IT Industry.
- Good Knowledge of lead generation and market research through Linkedin and Email.
- Who can build the tie-ups with the IT companies from USA,UK and Europe.
- Develop and maintain relationships with key stakeholders to ensure that all lead sources are properly identified, tracked and optimized in order to maximize revenue.
- Oversee client relationship management through direct contact and other channels as needed.
- Provide support on marketing initiatives.
- Work closely with sales managers/representatives to develop strategies to drive conversion rates across multiple channels.
Desired Candidate Profile
- Bachelor's degree in business, marketing or related field
- Minimum of 5 years of experience as a lead generation specialist with an emphasis on lead generation and/or sales automation
- Experience working within the marketing industry is preferred
- Must have strong communication skills
- Strong analytical abilities
Office Timing : 12 PM to 9 PM
Regards
Read more
Mumbai
8 - 12 yrs
₹8L - ₹12L / yr
.NETASP.NET
C#Senior Software Developer will be responsible for the design, development, and implementation of software applications using primarily Microsoft technologies, such as .NET. The candidate will work as part of a software development team.
Technical Skill:
1. Excellent knowledge of Vb.Net, C#, .Net 3.0/4.0/4.5, ASP.Net, ADO.Net
2. Experience in developing web applications and web services in Microsoft Visual Studio
3. Good proficiency in CSS, HTML, AJAX, XML and Java Script
4. Experience in developing T-SQL queries, Stored Procedures, Triggers using SQL Server 2008/2012
Requirement:
Extensive experience in all stages of SDLC with strong coding, debugging and analytical skills.
Good communication and interpersonal skills.
Sound analytical and grasping skills to understand business/functional requirements.
Ability to work independently on assigned tasks and with peers and stakeholders.
Experience: Minimum 3+ years of relevant experience in Dot Net.
Read more
Noida
6 - 12 yrs
₹8L - ₹12L / yr
Partnership and Alliances
Business partnership
Strategic alliance
Partnership
Partner relationship management
Job Description:
- Develop business plans and manage partnerships to offer value added services for Prepaid card users.
- Compare with competition, keep track and maintain competitive track sheet.
- Brings strategic tie-ups which can aligned with card offerings.
- Building relationships with affiliates & partners for more business, better placements & visibility.
- Managing end-to-end promotions & offer execution for partner sale events- Festive campaigns, OEM launches.
Read more
NCR (Delhi | Gurgaon | Noida)
3 - 8 yrs
₹7L - ₹23L / yr
NodeJS (Node.js)
HTML/CSS
Amazon Web Services (AWS)6 days working -Remote working would do
JOB DES RIPTION
Founded by experienced founders and funded by Tier-1 VCs, It's a solution for democratizing the shopping experience on e-commerce platforms. Our aim is to provide a superior shopping experience for all our partners and improve both customer satisfaction and their GMV.Being an early-stage company, we are looking for self-driven, motivated people who want to build something exciting and are always looking out for the next big thing. We plan to build this company remotely, which brings freedom but also an added sense of responsibility. If all this sounds interesting to you read on
Responsibilities
- Writing testable and efficient code
- Design and implementation of low-latency, high-availability, and performant applications
- Implementation of security and data protection
- implementing business logic and developing APIs and services
- Build reusable code and libraries for future use.
Skills And Qualifications
- 2-3 years of hands-on experience in back-end development with Node.js.
- Knowledge of Node.js frameworks such Resitfy
- Good understanding of server-side templating languages
- Basic understanding of front-end technologies, such as HTML5, and CSS3
- Expertise with Linux based systems
- Proficient understanding of code versioning tools, such as Git
- Have worked in any of the cloud based platform AWS, GCP, Docker, Kubernetes.
Traits we value
- Independent, resourceful, analytical, and able to solve problems effectively
- Ability to be flexible, agile, and thrive in chaos
- Excellent oral and written communication skills
Read more
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
2 - 6 yrs
₹40L - ₹50L / yr
Python
DjangoAbout the company:
Clinical Trials are the biggest bottleneck in bringing new drugs, devices, and vaccines to patients. On average, getting a new drug through the trial process takes nearly a decade and frequently costs $1B+. To make it worse, the process is inflicted with a great number of transparency issues. We are aiming to solve this through technology and platformization of clinical trials. We develop and offer next-generation technology platforms to pharmaceutical and biotech companies for running their clinical trials by integrating the entire process in an end-to-end workflow. Since Day 1, our vision is to make clinical trials faster, seamless, accessible to patients, and more transparent. We are driven by our technology-first approach to reduce inefficiency and increase patient-centricity in Clinical Trials. Founded by IIT Roorkee Alumni, Triomics is backed by top investors such as Y Combinator, Nexus Venture Partners, and General Catalyst.
Responsibilities:
1. Writing clean, modular, scalable, and reusable code with well-maintained documentation.
2. Working closely with the founding team to come up with product implementation architecture.
3. Designing and Implementing APIs while closely collaborating with front-end developers.
4. Implementing a stable and automated DevOps pipeline with state-of-the-art cloud services.
5. Developing database schemas and routinely evaluating them as per product requirements.
6. Maintaining a high coverage of testing by implementing Unit as well as Integration tests.
Tech Stack:
Our tech stack includes Python, Django, PostgreSQL for the backend, and ReactJS for the frontend.
We also use Celery and Redis for scheduling and multiple AWS services combined with docker for
deployment.
Requirements:
1. Bachelors in Computer Science or related field with 1-6 years of experience
2. Have implemented and deployed at least 1 or 2 production-level applications in the past.
3. Strong experience with Python (Django) as well as REST APIs.
4. Comfortable working with SQL Databases (Preferably PostgreSQL)
5. Experience with DevOps - Docker or Kubernetes, CI/CD pipelines, and AWS.
6. Prior experience of working in an early-stage startup environment is a plus.
Benefits:
1. Competitive CTC: 10-30% hike in the fixed component from your last or current salary +
ESOPs ( 10 - 25L)
2. Rent-Free accommodation in Gurugram
3. Flexible paid time off for full-time employees & paid leave for new parents
Clinical Trials are the biggest bottleneck in bringing new drugs, devices, and vaccines to patients. On average, getting a new drug through the trial process takes nearly a decade and frequently costs $1B+. To make it worse, the process is inflicted with a great number of transparency issues. We are aiming to solve this through technology and platformization of clinical trials. We develop and offer next-generation technology platforms to pharmaceutical and biotech companies for running their clinical trials by integrating the entire process in an end-to-end workflow. Since Day 1, our vision is to make clinical trials faster, seamless, accessible to patients, and more transparent. We are driven by our technology-first approach to reduce inefficiency and increase patient-centricity in Clinical Trials. Founded by IIT Roorkee Alumni, Triomics is backed by top investors such as Y Combinator, Nexus Venture Partners, and General Catalyst.
Responsibilities:
1. Writing clean, modular, scalable, and reusable code with well-maintained documentation.
2. Working closely with the founding team to come up with product implementation architecture.
3. Designing and Implementing APIs while closely collaborating with front-end developers.
4. Implementing a stable and automated DevOps pipeline with state-of-the-art cloud services.
5. Developing database schemas and routinely evaluating them as per product requirements.
6. Maintaining a high coverage of testing by implementing Unit as well as Integration tests.
Tech Stack:
Our tech stack includes Python, Django, PostgreSQL for the backend, and ReactJS for the frontend.
We also use Celery and Redis for scheduling and multiple AWS services combined with docker for
deployment.
Requirements:
1. Bachelors in Computer Science or related field with 1-6 years of experience
2. Have implemented and deployed at least 1 or 2 production-level applications in the past.
3. Strong experience with Python (Django) as well as REST APIs.
4. Comfortable working with SQL Databases (Preferably PostgreSQL)
5. Experience with DevOps - Docker or Kubernetes, CI/CD pipelines, and AWS.
6. Prior experience of working in an early-stage startup environment is a plus.
Benefits:
1. Competitive CTC: 10-30% hike in the fixed component from your last or current salary +
ESOPs ( 10 - 25L)
2. Rent-Free accommodation in Gurugram
3. Flexible paid time off for full-time employees & paid leave for new parents
Read more
Product development company focusing on Banking domain
Agency job
via Novo tree minds by Pranamya Devadiga
Bengaluru (Bangalore)
1 - 5 yrs
₹15L - ₹18L / yr
AngularJS (1.x)
Angular (2+)
JavascriptHTML/CSSAngular
Develop web-based application for analytics using Angular
Integrate and extend Python REST APIs and create visually stunning UI experiences for analysts and
users.
Create flexible dashboards and reports (using plotly, d3, etc) and leverage open source technology to
create various components.
Create a flexible UI for data analytics and big data usecases which can be used by Large Tier banks as
well as smallscale agile startups
Write unit tests and functional tests for the component using tools like Jasmine, Karma, Cypress, etc.
Follow software development practices with continuous testing, development and integration (CD/CI)
Write and maintain technical design documents and new-feature documents
Collaborate closely with developers, engineers, testers, and product managers
Participate in peer-based code reviews and design reviews
Follow agile methodology and encourage collaboration with tools such as GIT, Confluence and Slack
applications
Integrate and extend Python REST APIs and create visually stunning UI experiences for analysts and
users.
Create flexible dashboards and reports (using plotly, d3, etc) and leverage open source technology to
create various components.
Create a flexible UI for data analytics and big data usecases which can be used by Large Tier banks as
well as smallscale agile startups
Write unit tests and functional tests for the component using tools like Jasmine, Karma, Cypress, etc.
Follow software development practices with continuous testing, development and integration (CD/CI)
Write and maintain technical design documents and new-feature documents
Collaborate closely with developers, engineers, testers, and product managers
Participate in peer-based code reviews and design reviews
Follow agile methodology and encourage collaboration with tools such as GIT, Confluence and Slack
applications
Read more
Remote only
5 - 8 yrs
₹12L - ₹20L / yr
Laravel
PHPAmazon Web Services (AWS)DevOps
CI/CD
+3 more
Responsibilities
. Deep knowledge of FullStack Development via PHP 7 (Laravel or Phalcon) and React based tech stack.
. Deep understanding about Ubuntu OS, Nginx Server, PM2, Supervisor, PHP FPM.
. Good knowledge of microservices based architectures which can scale over a period of time.
. Should be able to create a plan to break an existing monolith into microservices.
. Hands-on experience on AWS IAM, EC2, Route53, S3, RDS, Elasticsearch etc.
. Define and maintain coding standards, and guide team members to comply with these standards.
. Onboarding new developers and members e.g. AWS IAM and granting access to repositories.
. Planning product technical requirements and SDLC for critical projects like ecommerce, real time gaming projects etc.
. Work on DevOps, CI/CD and automation initiatives in Favcy. . Researching and incorporating latest frameworks, design patterns and coding architecture to create a scalable product.
. Proactively working for Favcy OS Enhancements and obsession towards keeping the Favcy Cloud Infrastructure updated.
. Drive issue resolution, risk identification and mitigation, and dependency management.
. Maintaining security and implementing security processed for third party integrations and accounts.
. Designing or reviewing backend and frontend architectures and UML diagrams, test cases, website functionalities.
. Follow agile approach to get the projects done via daily scrum and project tracking.
. Plan and sequence release deployment activities like DB migrations in coordination with Release Management
. Monitoring backend and frontend telemetric data and project progress e.g. New Relic, Kibana.
. Planning project pipeline as per the deadlines and resources. . Collaborate with business analysis and quality assurance engineers to fix defects.
. Should be able to manage multiple projects and communicate to clients directly.
. Focus on a seamless experience for users by ensuring availability, latency, scalability
. Documenting features, APIs and workflows for client side integrations and onsite web-hook integrations.
Requirements
Must have Technical abilities:
. Passion for programming, excellent debugging skills, expertise in designing scalable backend architecture.
. Know-how for using Design Patterns, Caching, Batch Processing, Rest APIs, JSON, Microservices, Test Cases, Git, Nginx, Webpack, NodeJS, React
. Rich experience in third party integrations like RazorPay Payments/Payouts, Webhooks, Authentication Methods like OAuth2, .
. Can take technical decisions and finding creative solutions.
. Teaching someone something new which makes tech team motivated.
. Proactively resolving the issues of production
Soft Skills
. A good team player who can help the team whenever needed including coding if needed.
. Can communicate clearly and write well.
. Can speak eloquently and explain just about anything to anyone.
And you’re comfortable communicating in writing and on the phone
. Should be motivated and driven.
You volunteer for new challenges without waiting to be asked.
You’re going to take ownership of the time you spend with us and truly make a difference.
. Should point out the bad practices and bring a positive change in the culture.
. Should bring a sense of ownership among the team members.
. Should help the team to grow professionally and help them to achieve their professional goals.
. Deep knowledge of FullStack Development via PHP 7 (Laravel or Phalcon) and React based tech stack.
. Deep understanding about Ubuntu OS, Nginx Server, PM2, Supervisor, PHP FPM.
. Good knowledge of microservices based architectures which can scale over a period of time.
. Should be able to create a plan to break an existing monolith into microservices.
. Hands-on experience on AWS IAM, EC2, Route53, S3, RDS, Elasticsearch etc.
. Define and maintain coding standards, and guide team members to comply with these standards.
. Onboarding new developers and members e.g. AWS IAM and granting access to repositories.
. Planning product technical requirements and SDLC for critical projects like ecommerce, real time gaming projects etc.
. Work on DevOps, CI/CD and automation initiatives in Favcy. . Researching and incorporating latest frameworks, design patterns and coding architecture to create a scalable product.
. Proactively working for Favcy OS Enhancements and obsession towards keeping the Favcy Cloud Infrastructure updated.
. Drive issue resolution, risk identification and mitigation, and dependency management.
. Maintaining security and implementing security processed for third party integrations and accounts.
. Designing or reviewing backend and frontend architectures and UML diagrams, test cases, website functionalities.
. Follow agile approach to get the projects done via daily scrum and project tracking.
. Plan and sequence release deployment activities like DB migrations in coordination with Release Management
. Monitoring backend and frontend telemetric data and project progress e.g. New Relic, Kibana.
. Planning project pipeline as per the deadlines and resources. . Collaborate with business analysis and quality assurance engineers to fix defects.
. Should be able to manage multiple projects and communicate to clients directly.
. Focus on a seamless experience for users by ensuring availability, latency, scalability
. Documenting features, APIs and workflows for client side integrations and onsite web-hook integrations.
Requirements
Must have Technical abilities:
. Passion for programming, excellent debugging skills, expertise in designing scalable backend architecture.
. Know-how for using Design Patterns, Caching, Batch Processing, Rest APIs, JSON, Microservices, Test Cases, Git, Nginx, Webpack, NodeJS, React
. Rich experience in third party integrations like RazorPay Payments/Payouts, Webhooks, Authentication Methods like OAuth2, .
. Can take technical decisions and finding creative solutions.
. Teaching someone something new which makes tech team motivated.
. Proactively resolving the issues of production
Soft Skills
. A good team player who can help the team whenever needed including coding if needed.
. Can communicate clearly and write well.
. Can speak eloquently and explain just about anything to anyone.
And you’re comfortable communicating in writing and on the phone
. Should be motivated and driven.
You volunteer for new challenges without waiting to be asked.
You’re going to take ownership of the time you spend with us and truly make a difference.
. Should point out the bad practices and bring a positive change in the culture.
. Should bring a sense of ownership among the team members.
. Should help the team to grow professionally and help them to achieve their professional goals.
Read more
Kolkata
0 - 3 yrs
₹1.2L - ₹2.8L / yr
Business Process Outsourcing (BPO)
B2B Marketing
website sales
SEO sales
Voice process
+1 more
Designation: Web Consultant/ Sr.web consultant/ Team Leader.
Candidates with experience in website selling campaign can apply
Open to work in full time morning/ Night shift job.
Both Fresher and experienced candidates can apply for this job opening.
>Fresher graduates with good communication skills in english can also apply.
>Candidates with 1-2 year experienced in outbound sales at international BPO (Website Sales exp is prefered).
>Both morning and Night shift available with 5 working day.
Fixed Salary - upto 10K for freshers.
Monthly Sales Incentives.
Saturday and sunday fixed off Fixed OFF.
For more information contact RAheel @ 829^611^57^04
Thank you.
Candidates with experience in website selling campaign can apply
Open to work in full time morning/ Night shift job.
Both Fresher and experienced candidates can apply for this job opening.
>Fresher graduates with good communication skills in english can also apply.
>Candidates with 1-2 year experienced in outbound sales at international BPO (Website Sales exp is prefered).
>Both morning and Night shift available with 5 working day.
Fixed Salary - upto 10K for freshers.
Monthly Sales Incentives.
Saturday and sunday fixed off Fixed OFF.
For more information contact RAheel @ 829^611^57^04
Thank you.
Read more
Mumbai
5 - 7 yrs
₹1L - ₹1L / yr
Technical Architecture
JavaPythonJavascriptAmazon Web Services (AWS) +2 more
Managing tender related activities (Understanding the tender documents, preparing pre-bid queries, tracking important dates, checking for corrigendum’s, maintaining records for that tender etc.) Preparing tender synopsis
Tender documentations (MAF, SAC etc.), solution documentations (Technical proposal, solution assumptions, hardware & OS requirements
Interact with eco system partners, arriving at integration methodologies, preparing system architecture, preparing solution PPT, interaction with customer & consultant on the solution proposed and making presentations, supporting sales team Full Technical rating of the tender
Understanding POC requirements, Interacting with sub system vendors and development team for integration of sub-systems in to CCC for POC, Coordinating with MSI for POC requirements, demonstrating the POC to customer/MSI/Consultant
Setting up standard process and check list to speed up the response to RFP
Read more
Mumbai
0 - 3 yrs
₹2L - ₹3L / yr
Sales
Business Development
Telesales
Marketing
Product Marketing
*Marketing and selling the courses from our catalog to potential customers via emails, whatsapp or calls.
*To work on projects to increase brand's social media presence.
*To work on projects pertaining to marketing activities for the brand.
*To engage with the strategy team and take active part in product evolution and future business scaling and sales.
*Maintain Relations with the prospects.
*Candidate will be required to understand the customer and figure out customer patterns.
*Candidate will be working with the marketing team closely regarding lead generation and marketing patterns.
*Developing customized targeted sales strategies.
*Creating and maintaining a list/database of prospect clients.
Read more
Why apply to jobs via Cutshort
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
Follow CutshortUsers love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma
Full Stack Developer - AverlonI had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort