
What you will do:
- Defining the brand voice of the company (i.e., the uniformity in selection of words, the attitude and values of the brand while addressing the target audience over different media) in line with the company vision and in collaboration with the management, marketing & branding teams
- Relaying meaningful and empirical customer insights across teams to constantly enhance the company’s customer experience
- Driving a passionate, customer-centric culture within the company; partnering cross- functionally and influencing the company’s product roadmap to positively impact customer experience
- Training and supporting customer experience team members to deliver best in class service by developing proper standards, policies and procedures
- Setting the customer experience team goals and ensuring that it is in line with Company vision
- Establishing a consistent, accurate and timely reporting framework on key individual and team metrics
- Conceptualizing and rolling out the company’s customer experience roadmap on a quarterly, bi-annual and annual horizon
- Ensuring non- recurrence of customer issues by root cause analysis and elimination of key problems/ issues in the customer life cycle
- Developing a holistic customer journey and shaping all customer touchpoints: exhibitions, digital and print communication, social media interactions, in order to drive maximize customer satisfaction across all stages of engagement
- Taking full ownership of key performance indicators relevant to particular stages of customer engagement
- Discussing and handling complex escalations by coordinating with the company’s legal counsel
- Identifying the CRM needs of the company and keep making necessary additions to the company’s prowess in terms of software and hardware
- Working with HR and Management in hiring new members for the team from time to time
- Regular competitive landscape analysis and staying ahead of the curve
- Regularly assessing, appraising and training team members and helpng in building organisational capability
What you must have:
- Education from Tier 1 B-Schools with 6 to 8 years’ experience
- Proven Experience in augmenting customer experience and ratings at a company
- Ability to work independently
- Prior experience or deep understanding of omni-channel business strategies
- Strong Understanding or keen interest in technology/ automation
- Strong interpersonal skills
- Proven experience in managing teams
- Excellent written and spoken communication skills
- Hands on experience in managing teams and getting results
- Should have worked on integrating a CRM for a company
- Strong Analytical abilities and an empirical thought process
- Ability and readiness to work and thrive in an ambiguous and constantly changing
environment - Keen interest and prior experience in building systems and processes from the ground up
- Deep understanding of business and business metrics
- Ability to stretch long hours
- Proactive approach to business problems
Candidates with prior marketing experience are preferred - Excellent problem identification and solving abilities
- Inquisitive bent of mind
- Strategic thinking and the ability to make holistic and well-grounded in reality business plans
- Should exhibit strong leadership abilities
- Should understand Web Technologies

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We are seeking a highly motivated and results-driven Telesales Executive to join our team in Delhi. This is a full-time office-based role.
Key Responsibilities:
- Make outbound calls to potential customers to promote products/services.
- Generate leads and follow up on existing inquiries.
- Achieve daily/weekly/monthly sales targets.
- Handle customer queries and resolve issues promptly.
Requirements:
- 1-3 years of experience in telesales or a similar sales role.
- Excellent verbal communication skills in English and Hindi.
- Basic computer knowledge (MS Excel, CRM tools preferred).
- Only females are preferred.
- Graduation is mandatory.
About the company
KPMG International Limited, commonly known as KPMG, is one of the largest professional services networks in the world, recognized as one of the "Big Four" accounting firms alongside Deloitte, PricewaterhouseCoopers (PwC), and Ernst & Young (EY). KPMG provides a comprehensive range of professional services primarily focused on three core areas: Audit and Assurance, Tax Services, and Advisory Services. Their Audit and Assurance services include financial statement audits, regulatory audits, and other assurance services. The Tax Services cover various aspects such as corporate tax, indirect tax, international tax, and transfer pricing. Meanwhile, their Advisory Services encompass management consulting, risk consulting, deal advisory, and other related services.
Job Description
Position: SAP S4 HANA
Education Qualification: CA OR MBA in Finance
Experience:
- 8-12 years of experience as an accountant in NON- Financial services sector (Should not be financial services, ideally manufacturing, can be other services)
- 2-5 years of minimum experience in the SAP S4 HANA
- Financial services sector experience- DO NOT APPLY PLEASE
Location: Bangalore, Gurgaon, Mumbai
CTC: 25-40 LPA pa, commensurate with experience
Skill requirement
- Proven experience in ERP implementations (SAP ECC, SAP S/4 Hana, Oracle EPBCS, Oracle fusion)
- Strong expertise in finance modules (R2R, FA,AR,AP, Project Accounting, Costing, Margin Analysis)
- Experience with emerging technologies are (RPA, AI) and EPM tools (SC/Anaplan, One stream, Oracle PBCS)
- Outstanding analytical and communication skills
- FICO certification would be an advantage
- Experience in managing large scale finance transformation projects
- Strong project management skills with a focus on delivering high quality results
- Ability to work in a fast-paced dynamic environment
- Excellence stakeholder management and relationship building skills
- Proficiency in data analytics and advanced data analytics tools
- Experience with cloud-based finance solutions
- Knowledge of regulatory and compliance regulation in finance
- Ability to adapt to different industries and remain current on economic developments
Responsibilities
- Lead the implementation of SAP S/4HANA from inception to completion.
- Collaborate with cross-functional teams to define project scope, goals, and deliverables.
- Develop and manage project plans, timelines, and budgets.
- Ensure successful integration of SAP S/4HANA with existing financial processes and systems.
- Provide expert guidance on best practices for all accounting related processes.
- Conduct training sessions and workshops for end-users to ensure smooth adoption of new tools.
- Monitor and report on project progress, identifying and mitigating risks as needed.
- Work closely with stakeholders to gather requirements and translate them into technical specifications.
- Drive continuous improvement initiatives to enhance financial reporting and consolidation processes.
- Stay updated on industry trends and emerging technologies in finance transformation.
Job Summary:
We are seeking a skilled DevOps Engineer to join our dynamic team. The ideal candidate will be responsible for managing, maintaining, and troubleshooting Rancher clusters, with a strong emphasis on Kubernetes operations. This role requires expertise in automation through shell scripting and proficiency in configuration management tools like Puppet and Ansible. Candidates should be highly self-motivated, capable of working on a rotating schedule, and committed to owning tasks through to delivery.
Key Responsibilities:
- Set up, operate, and maintain Rancher and Kubernetes (K8s) clusters, including on bare-metal environments.
- Perform upgrades and manage the lifecycle of Rancher clusters.
- Troubleshoot and resolve Rancher cluster issues efficiently.
- Write, maintain, and optimize shell scripts to automate Kubernetes-related tasks.
- Work collaboratively with the team to implement best practices for system automation and orchestration.
- Utilize configuration management tools like Puppet and Ansible (preferred but not mandatory).
- Participate in a rotating schedule, with the ability to work until 1 AM as required.
- Take ownership of tasks, ensuring timely delivery with high-quality standards.
Key Requirements:
- Strong expertise in Rancher and Kubernetes operations and maintenance.
- Experience in setting up and managing Kubernetes clusters on bare-metal systems is highly desirable.
- Proficiency in shell scripting for task automation.
- Familiarity with configuration management tools like Puppet and Ansible (good to have).
- Strong troubleshooting skills for Kubernetes and Rancher environments.
- Ability to work effectively in a rotating schedule and flexible hours.
- Strong ownership mindset and accountability for deliverables.
Are you a fun loving and passionate to be a part of Global Innovator team? Are you planning to grow your career, which enhance your skills in technology? A career at SmartDocs can open many doors for you in the world of technology. If you are looking for a company that is dedicated to your ideas, recognizes you for your unique competency & contributions and provides a fun, flexible and delightful work atmosphere.
Then, we are the right place to ignite your passion. We are totally committed about our employees, our Clients & Customers, our work culture and especially our technology. We are a flat organization where opportunities are provide based on talent and we always encourage new ideas of employees through collaboration and creativity.
We are seeking for smart-driven JAVA Programmer’s to join us. The candidate will work with the global product development team and subject matter experts. An ideal candidate must possess excellent business skills with outstanding Analytical & logical skills, professionalism, Intelligent and should have the zeal to learn.
Desirable Skills & Expertise:
- Master’s or bachelor’s degree in Engineering (CSE / IT / MCA / Software) are preferred.
- Possesses intellectual humility; smart-driven, creative and able to learn things from slipups, willing to raise others up.
- Excellent Logical & Analytical skills with integrated professionalism at all levels.
- Strong Knowledge in Java, Frame-works like Spring, Spring boot; J2EE technologies like Servlets, JSP and Web Application Server.
- Good knowledge in web technologies like HTML, Java Script, XML and CSS.
- Candidates must be team players, have a thirst for knowledge, the energy to work in a fast-paced environment and a desire to grow in an entrepreneurial company.
Key Responsibilities:
- The role is responsible for designing, coding and deploying of high-performance applications.
- Excellent interpersonal, Communication and effective organizational skills with solid technical skills.
- Should be able to communicate effectively with both technical and non-technical personnel.
- Excellent trouble shootings & problem-solving skills.
- Practical Knowledge with SDLC from requirement analysis through testing and deployment is a plus.
- Devising possible solutions to anticipated problems.
- Develop and maintain strong product knowledge.
- Guide the clients through various stages of the project and transition to support organization.
- Review existing business processes and participate in the Process Improvement Program.
- Solid experience in building high quality collateral development, proposals, statements of
work, for services spanning the complete SDLC life cycle.
- Minimum experience must be 3 to 6 years writing winning RFP responses and winning
the RFP from Enterprise and mid-level companies against the best of breed competition
- Should have created compelling solution and RFP defense presentations for both
Enterprises and mid-level companies for deals with Contract Value for each spanning at
least 1 million USD
- Adept at proposing creative engagement and commercial models ensuring win win for
both customer and WAL
- Support the sales team in terms of high quality collateral and All deadlines are met and
all requests are managed on time, zero escalations from the sales.
- Contributor in building Pre Sales collaterals, Service line capabilities, new pricing models
and knowledge
- Strengthen reusable assets repository across domains and key service offerings and
provide trainings to team on customer advocacy, new service offerings
- Proactive ownership, periodic updates to Corporate Deck to stay ahead of the game
- Have good understanding of overall SDLC processes
- Understanding of emerging practices and concepts related software and product
engineering, security engineering, Agile and DevOps
Key Responsibilities
- Recognizes and seizes opportunities to contribute to agency new business
- Build product GTM narrative, and clearly explain products, value proposition, commercial and engagement model
- Organize Product trainings and roadshows across agencies
- Accountable for maintaining a positive relationship with Media agency, and providing clear lanes of communication and support
- Responsible for development of direct reports
- Establish regular check-ins with key stakeholders
- Understand who and when to pull in Tech Product team to support client-direct conversations, and more specific requests
- Manage & prioritize incoming requests from agencies
- Partner with business stakeholders to define product application & usage goals and working to ensure solutions are properly integrated, applied, and activated
- Provide feedback to product team share client & agency specific feedback, areas for improvement, opportunities, etc.
- Display strong consulting and collaboration skills
- Exhibits enthusiasm for clients’ business and industry. Maintains leading edge of knowledge of clients’ business and industry
Requirements
- 10+ years of experience, ideally in a digital or media agency or consultancy
- Strong knowledge of leading data and technology tools
- Excellent written and verbal communication skills, including demonstrated ability to create and deliver professional presentations and customer deliverables requiring little review/input from others.
- Strong attention to detail, excellent organization skills, and ability to manage multiple projects
- Demonstrable track record of success in operations and client engagement in a cross-functional environment, including product, tech, or media.
- Has deep knowledge and experience with paid media agencies
Summary
We are building the fastest, most reliable & intelligent trading platform. That requires highly available, scalable & performant systems. And you will be playing one of the most crucial roles in making this happen.
You will be leading our efforts in designing, automating, deploying, scaling and monitoring all our core products.
Tech Facts so Far
1. 8+ services deployed on 50+ servers
2. 35K+ concurrent users on average
3. 1M+ algorithms run every min
4. 100M+ messages/min
We are a 4-member backend team with 1 Devops Engineer. Yes! this is all done by this incredible lean team.
Big Challenges for You
1. Manage 25+ services on 200+ servers
2. Achieve 99.999% (5 Nines) availability
3. Make 1-minute automated deployments possible
If you like to work on extreme scale, complexity & availability, then you will love it here.
Who are we
We are on a mission to help retail traders prosper in the stock market. In just 3 years, we have the 3rd most popular app for the stock markets in India. And we are aiming to be the de-facto trading app in the next 2 years.
We are a young, lean team of ordinary people that is building exceptional products, that solve real problems. We love to innovate, thrill customers and work with brilliant & humble humans.
Key Objectives for You
• Spearhead system & network architecture
• CI, CD & Automated Deployments
• Achieve 99.999% availability
• Ensure in-depth & real-time monitoring, alerting & analytics
• Enable faster root cause analysis with improved visibility
• Ensure a high level of security
Possible Growth Paths for You
• Be our Lead DevOps Engineer
• Be a Performance & Security Expert
Perks
• Challenges that will push you beyond your limits
• A democratic place where everyone is heard & aware
We need candidates to join immediately to 15days
Salary: Upto 10 LPA
Industry: Fintech
Roles and Responsibilities:
- 2-3 years of Android development experience.
- Kotlin, Android SDK, Java
- Rest API, JSON, XML, Retrofit
- MVVM
- SQLite, Room, Offline storage, Encryption
- Google APIs, Maps, Navigation, Google Play Optimization
- Live Data, Dagger, Co-Routines, Multithreading
- Memory management and optimizations using Data Structures and Algorithms
- Espresso, JUnit, kotlin, work manager, Co-Routines,, data structure, multithreading.
inai is building the future of payments
inai is Segment for payments. We make the lives of digital/online merchants easier
by enabling them to manage their payments’ stack in a low-touch / no-code
fashion. Merchants can now future proof their payment stack and break out of the
consistent trade-off between a great checkout experience and the flexibility
required to maintain the same.
inai was founded by serial entrepreneurs who have decades of experience in
finance and tech. inai has been backed by marquee investors including Kunal
Shah, Razorpay, the first investors in Square/Twitter, and other stellar investors.
Background
Back-end engineers will build the core of inai’s platform which comprises of 3
broad teams:
• Front-end: handle the checkout experience for our merchants and the
dashboard their product teams would be using daily
• Integrations: that handle our integrations with various payment processors,
wallets, BNPLs, analytics providers, fraud and risk providers and accounting
software.
• Platform: The glue that holds it all together. APIs will be the norm, databases
your core, scalability, reliability, and system design your everyday concern.
You will
• Develop APIs to integrate with 3rd party systems — primarily in the payments
domain
• Work closely with our front end and integrations engineering teams and also
with our colleagues across the globe.
• Take ownership for the modules you develop and key technology decisions,
and customer issues.
• Contribute towards documentation (internal and customer-facing), code
reviews, tooling, and processes.
You will have
• 2 to 8 years experience as a full stack engineer. Atleast 1+ years in handling
payments recently.
• Experience in working with 3rd party APIs. You should be able to peruse 3rd
party API documentation and retro-fit the APIs with the platform team.
• Experience writing APIs in Python, relational databases
• Can communicate and interact with a larger team
• Experience in working with multiple payment gateways or integrating them
• Experience with handling payment tokens.
Good-to-have
• Experience with OpenAPI, JSON API specs
Benefits
• Health insurance for you and your loved ones - on us.
• Work-life balance: Our success will not come at the expense of your work-life
balance
• Grow with us: Working in the intersection of fintech and SaaS, you will have
all the opportunities to grow in this thriving sector.
• Work from Home: We will help set up your home in your residence in India.
Inai will continue to operate remotely till the situation returns back to normal.









