Head - Customer Experience

Requirements: 

• 5-8 years of experience in software development 

• Solid working experience in Java and J2EE development skills. 

• Object-oriented and service-oriented design concepts, including knowledge of data transfer objects and associated design patterns. 

• Experience with Angular Framework, JavaScript, and CSS. 

• Comprehensive knowledge of Web design patterns and front end technologies like HTML5, JQuery and MVC framework like spring and Spring Boot. 

• Excellent communication skills with the ability to solicit and formalize requirements and work with end users/customers. 

• Experience with agile development methodology. 

JOB PURPOSE:
• This position is responsible for the development, improvement and day-to-day management of
T India and SEA’s compliance programs and systems. This position is also responsible for
implementing compliance standards, policies and procedures and ensuring that these standards
are communicated and institutionalized throughout T India. This position serves as the
local subject matter expert on one or more compliance topics or functions such as anti-corruption
or regulatory. This position requires the ability to be a business partner as well as work
independently and utilize good judgment.
• This position also provides legal advice and protect the legal interests T Medical India and
SEA by ensuring that business is conducted in accordance with applicable laws, rules and
regulations, and follows highest standards of corporate governance. Responsibilities will include
advising the business on a broad range of commercial matters and relationships, spanning
customers, governmental authorities, healthcare professionals, distributors and suppliers.
• This position will report directly to APAC Compliance Officer and act as a key member of India
and SEA leadership team.
KEY RESPONSIBILITES:
Key responsibilities will include (but are not limited to) the following:
Implementation of in-country compliance initiatives, controls and measures
• Oversee, manage and further develop the T Anticorruption Compliance Program in India
and SEA regions including delivery of training and communications, implementation of enhanced
compliance controls and work in collaboration with the APAC Compliance Officer to ensure the
compliance program is appropriately implemented and in line with T company-wide
compliance program and in compliance with the local laws and regulations.
• Conduct due diligence on distributors, agents and other Third-Party Intermediaries consistent
with the various Anticorruption regulations including FCPA and ensure effective oversight of
selection and use of Third-Party Intermediaries.
• Assist in developing and implementing TIndia and SEA policies and procedures designed
to ensure full compliance with legal, regulatory, accounting and contractual requirements
• Work with the Auditing, Monitoring and Investigation team to support the development and
execution of the auditing and monitoring program for India and SEA.
• Develop, distribute and/or deliver effective training and communications in support of the
T India and SEA Compliance Program.
• Actively promote awareness of the TCompliance Program with employees, customers
and other Third-Party Intermediaries.
• Collaborate closely with internal stakeholders- HR, Internal Audit, Finance, Commercial and
Supply Chain to identify, mitigate and resolve ethics and compliance matters.
• Lead cross-functional project teams as needed to implement compliance initiatives and
operationalize compliance functions effectively.
• Support compliance and ethics related investigations to ensure recommendations have been
appropriately and timely implemented.
• Build the India and SEA external reputation relating to commitment to a
culture of compliance, maintaining appropriate visibility and involvement in relevant ethics and
compliance community.



KEY RELATIONSHIPS / INTERFACES
• External: Law Firms, Government and regulatory authorities
• Internal: Global Legal and Compliance, Regional Compliance Team, TMI employees
ESSENTIAL SKILLS / EXPERIENCE
• Bachelor of Laws Degree from accredited law school and admitted to practise law in India.
• Minimum 10 years or more of post-admission experience.
• In-house legal and compliance experience with a multi-national pharmaceutical /medical device/
healthcare company similar to T
• Familiarity with the US FCPA and anti-corruption compliance laws would be preferable.
• Ability to provide practical, commercially focused and value-added legal advice.
• Strong drafting and negotiation skills.
• Strong business acumen.
• Ability to critically review and advise business programs and procedures in accordance with
legal requirements and corporate policies and standards.
• Very strong communication skills, both verbal and written.
• Ability to deal with a broad range of people across all levels.
• Ability to influence cross-functional teams and senior management in the business.
• Ability to work independently, often without assistance or on-site supervision
• Flexibility to travel if needed
BEHAVIOURS / VALUES
• Team player with own initiative who focus on problem solving skills
• Display Positivity, entrepreneurial spirit and is trustworthy
• Approachable and enthusiastic individual
• Flexible and adaptable to changing environment and needs
• Quick comprehension, thinking in terms of the big picture and organizational skills
• Embraces and supports change in a dynamic environment
• Strong sense of integrity, business transaction transparency and the ability to balance business
interests with the need to exercise independent judgment.

About Us

We Innvoage Technology Private Limited, incorporated in the year 2021, with a dream to revolutionise the Fintech industry by our innovative solutions in the field of online transactions. Our Vision is to “Be the most trusted and innovative service provider in the payment industry, with smoothest and most convenient to use interface and to offer unparalleled solutions to our valued customers in all our markets.”

We are looking for a core team to be the lead developers for our Payment Gateway Solution - UPayI.

 

Job Responsibilities

• Take UI designer's images and transfer it into html + JS + CSS code
• Use Laravel view template
• Modify WordPress theme, or plugin's template
• Other web frontend tasks

Required Skills

• JavaScript, we use Vue in our project mainly and use jQuery for some projects.
• Bootstrap 4 and Bootstrap 5.
• Must be familiar with AJAX and API calling (ITS VERY IMPORTANT)
• Must be familiar with Laravel View template.

Must have at least 3 years of experience in Frontend Web Development

About Tars:

Tars is a Conversational Marketing Platform which enables businesses to increase their conversion rate, generate more qualified leads by using chatbot landing pages and automated customer support. Some of our customers include American Express, Daimler, Vodacom, University of California and they have been using our chatbots for requirements in marketing, customer service, customer onboarding, engagement as well as internal operational aspects.


Till date, our product has enabled over 20,000 creators to build over 35,000 chatbots that have together completed over 50 million conversations.


What's more, we are poised for scale and growth, which is why we need more talent like yourself.


We believe in:

- Building a large profitable business: We envision building a capital-efficient, large, profitable business to achieve our mission. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building Value SaaS.
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

The Opportunity:

Tars is looking to hire an Account Executive to close new sales. In this role, your goal is to help:

- Marketers get better ROI in their campaigns
- Help customer support teams deliver a better experience with automation

You will be handed sales qualified leads that are generated through various inbound & outbound channels, and you will be responsible for handling that relationship until they sign a contract. Once they sign a contract, customer success will take over and help them succeed.


Our ideal candidate is confident, can communicate clearly, and has a passion for sales.


Please be aware that the market you will be selling into in this position currently will be the US. So you are expected to work during US EST hours.


Responsibilities:

- KPIs - Number of new deals closed, $ revenue added, opportunity to closed-won conversion rate.
- Follow a solution selling approach to understand the challenges customer is looking to solve and helping them realise why our product is the solution for them.
- Handle product demos for sales qualified leads - Show them how Tars can solve their challenges and achieve their goals. You’ll also present pricing, according to their requirements.
- Handle all further conversations from product questions to contract negotiations after an opportunity is created to eventually close the deal and handover to customer success team.
- Prioritize and consistently nurture all the leads in your pipeline with high quality followups.
- You will be supported by the rest of the team whenever you need assistance. Eg: if there are deep technical questions, an engineer can join the call with you. If there are questions about the product roadmap, a product manager will join the call. If you need help with negotiating a contract, the CEO will join the call with you.
- Identify insights and pain points from conversations with prospects, and contribute to the product roadmap by providing active feedback to the product team.

Requirements


Skills & Experience:


- Excellent written and verbal business communication skills.
- Experience in SaaS sales, to the US geography is a bonus.
Ability to learn quickly. Eg: learn the product, learn solution selling methodology, etc.

Personality traits:


- Fun & confident personality. Someone who loves to meet new people and build relationships.
- Pays great attention to detail, loves taking notes and maintains discipline with CRM.
- Highly motivated to work at a scaling startup.

What will a typical quarter look like?


- By the beginning of the quarter we’ll come up with the targets for the quarter, in terms of number of new deals closed, and $ revenue added.
- Based on the targets, you will prioritize the right leads to maximize your pipeline and close more revenue.
- You will participate in weekly deal reviews to discuss and get tactical advice to drive closure.
- In the last two weeks of the quarter we’ll start working on goals for the next quarter.

What will make you successful in this role?


- First and foremost, you need to be good at building rapport with prospects. Relationship building is very critical to be successful as a salesperson in this market. They need to first trust you before buying anything from you.
- You need to get really good at solution selling. Our product is not a commodity with simple features. You need to be able to connect the customer’s needs, don the consultant’s hat, and provide the right solution to them. That’s half the sale. You need to develop a good enough understanding of the product and the market to be effective at this.
- You need patience but you need to be proactive in nurturing the prospect to succeed in this role.
- You need to be resilient, be ready to face rejections and still keep going. Without an intrinsic motivation to perform well and constantly improve, this is a hard job. It will take time to succeed.
- You need to be disciplined and good at multi tasking. When you have many leads in your pipeline at any time, prioritization & context switching become critical skills. Otherwise, it’s easy to get overwhelmed.

How will we set you up for success in this role?

- We will provide you with detailed training to give you a head start. We’ll also talk about the competitive landscape, provide you access to hundreds of recorded conversations, and existing marketing materials. Our CRM is a treasure trove :)
- We will provide you an in-depth training into our product along with sandbox access to let you play around. The focus is for you to figure out how each piece helps toward solving the puzzle for customers.
- We’ll walk you through our current sales playbook and sales enablement materials. We’ll also do a deep dive on competitors and handling other objections, along with role plays to get you prepared.
- During the first 4 weeks, you will be invited to shadow plenty of sales calls just to listen in and understand how we go about sales currently. We believe everybody will learn different things from this process but it has worked very effectively in the past.
- We have a weekly 30 min standup for marketing, SDRs, and AEs to sync up along with the CEO. It ensures we are all aligned and understand the priorities. You will have a quarterly 1:1 review with the CEO to discuss your career goals and overall success, apart from regular mentoring.
- We will provide you access to the best SaaS sales resources and add you to a few SaaS sales communities so you can discuss with other people in similar roles - learn and teach at the same time. We’ve found that this is the fastest way to improve your skills.
- Most importantly, we will help you setup a one-on-one casual chat with every member of the Tars team so you get to know everyone well.

Why should you join Tars?


SaaS is set to explode in India and Inside Sales is one of the most critical functions for any growing SaaS company. Over the years we have developed some of the best practices in inside sales. In this role, you will get to learn a lot and become a highly skilled salesperson. At the same time, the team is still small enough for you to change how things are done and have an outsized impact.


Benefits

This is what our team members enjoy the most about Tars:

- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your personal boundaries, then this is the right place for you.
- Great Salary & Equity: For our top performers and leaders, we grant stock options. As Tars continues to grow, you’ll have a real opportunity to create wealth for yourself and your family. We'll ensure you are financially well-off in the end.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with Tars gives you that opportunity to experience it all first hand.
- Remote-work friendly: Allowances to setup workspace at home and recurring allowances to make you happier and more productive.

If all of this sounds exciting to you, join us for an exciting and fulfilling ride at Tars!

Selected Candidate have to take online class on digital marketing, one hour every day from their home.

We are looking for a frontend engineering lead to build an exciting SaaS product.  5-10 years of relevant experience Skills: - Excellent Javascript Programmer - Advanced ReactJS knowledge - HTML/CSS - Responsive Layouts - Database, ORM, GraphQL - Team mentoring, training and handling This is an opportunity to start from the first line of code written. To help build and scale the entire product and take it to market. It's an exciting journey, to say the least.  As an early team member, you will have ample growth opportunities in the organisation. The office is located in Sai Radhe complex behind the Hotel Sheraton near Pune Station.