What you will do:
- Defining the brand voice of the company (i.e., the uniformity in selection of words, the attitude and values of the brand while addressing the target audience over different media) in line with the company vision and in collaboration with the management, marketing & branding teams
- Relaying meaningful and empirical customer insights across teams to constantly enhance the company’s customer experience
- Driving a passionate, customer-centric culture within the company; partnering cross- functionally and influencing the company’s product roadmap to positively impact customer experience
- Training and supporting customer experience team members to deliver best in class service by developing proper standards, policies and procedures
- Setting the customer experience team goals and ensuring that it is in line with Company vision
- Establishing a consistent, accurate and timely reporting framework on key individual and team metrics
- Conceptualizing and rolling out the company’s customer experience roadmap on a quarterly, bi-annual and annual horizon
- Ensuring non- recurrence of customer issues by root cause analysis and elimination of key problems/ issues in the customer life cycle
- Developing a holistic customer journey and shaping all customer touchpoints: exhibitions, digital and print communication, social media interactions, in order to drive maximize customer satisfaction across all stages of engagement
- Taking full ownership of key performance indicators relevant to particular stages of customer engagement
- Discussing and handling complex escalations by coordinating with the company’s legal counsel
- Identifying the CRM needs of the company and keep making necessary additions to the company’s prowess in terms of software and hardware
- Working with HR and Management in hiring new members for the team from time to time
- Regular competitive landscape analysis and staying ahead of the curve
- Regularly assessing, appraising and training team members and helpng in building organisational capability
What you must have:
- Education from Tier 1 B-Schools with 6 to 8 years’ experience
- Proven Experience in augmenting customer experience and ratings at a company
- Ability to work independently
- Prior experience or deep understanding of omni-channel business strategies
- Strong Understanding or keen interest in technology/ automation
- Strong interpersonal skills
- Proven experience in managing teams
- Excellent written and spoken communication skills
- Hands on experience in managing teams and getting results
- Should have worked on integrating a CRM for a company
- Strong Analytical abilities and an empirical thought process
- Ability and readiness to work and thrive in an ambiguous and constantly changing
environment - Keen interest and prior experience in building systems and processes from the ground up
- Deep understanding of business and business metrics
- Ability to stretch long hours
- Proactive approach to business problems
Candidates with prior marketing experience are preferred - Excellent problem identification and solving abilities
- Inquisitive bent of mind
- Strategic thinking and the ability to make holistic and well-grounded in reality business plans
- Should exhibit strong leadership abilities
- Should understand Web Technologies
Similar jobs
1. Making cold calls to potential customers & booking demos
2. Sourcing/generating leads for our product segment
3. Devoting some time to marketing activities like social media posts, product videos, and blogs
Sales Development Representative
We are hiring Superstars who are passionate about sales and are looking for an opportunity to learn, grow and do awesome work. You bring the skills and hunger for work; we provide you with the training and the opportunity to achieve world-class success.
Job Responsibilities-
- Setting up meetings with these key decision makers to sell our SAAS-based platform, which is revolutionizing the logistics industry.
- Connecting with Chief Executives, VPs and Directors of the largest companies of the world.
- Source new sales opportunities through inbound lead follow-up and outbound cold calls
- Running emails campaigns to attract interest of target prospects
- Route qualified opportunities to the appropriate sales executives for further development and closure
- Research accounts, identify key players and generate interest
- Maintain and expand your database of prospects within your assigned territory
- Job Role will be expanded over time based on ability to handle work and demonstrating personal growth.
Key Prerequisites-
- Excellent verbal and oral communication and presentation skills.
- Ambitious and passionate about sales.
- Ability to engage with C level executives and decision drivers in large corporations
- Self-driven and motivated to achieve success
- Hardworking, Hungry for growth.
- Should be a fast-Self-learner
- Ability to work in a high-energy, fast-paced environment with teamwork
- Should have experience in USA
Benefits:
- Collaborative and innovative work environment.
- Dynamic & high-performing team that thrives in a fast-paced environment.
- Opportunities for professional growth and development.
- Cutting-edge technology stack and tools.
- Make a significant impact on our products and the user experience.
- Join a team of passionate, creative, and driven individuals.
- 5 Days working.
- Flexible Working Hours.
- Experience good work culture with regular fun activities.
- Health medical insurance coverage with Family, etc.
Job Location: Mumbai
Why Gocomet?
GoComet is a dynamic SaaS start-up that provides AI-powered transportation visibility solutions to revolutionize the trillion-dollar logistics sector. At GoComet, we are revolutionizing the logistics sector one day at a time, and every team member is committed to making it a reality.
We're seeking individuals who embody our core values, character, and attitude. While we recognize that skills can be developed with the right mindset and learnability, we prioritize those who share our philosophy. Our recruitment processes reflect this belief.
Look no further if you're looking for a diverse, talented, and vibrant workplace that recognizes and rewards hard work. We're ambitious, fast-paced, and unafraid to experiment, fail, learn, and ultimately succeed. This is us! Join our team if you share our culture and values.
We're an equal-opportunity employer. We welcome qualified applicants from all races, colors, religions, sexes, nationalities, sexual orientations, gender identities, and abilities.
Know more about us: www.gocomet.com
https://www.youtube.com/watch?v=YxGt9ZCkaA8 https://youtu.be/jv9cAsgenSE
https://www.youtube.com/watch?v=Er0dHqxaaXc https://youtu.be/0ql1eCVhiWA
What we are looking for:
=> Bachelors/Masters degree in Computers/IT or equivalent.
=> 5-8 years of relevant experience in web development.
=> Strong PHP, MySQL & Codeigniter (MVC Framework) hands-on experience (at least 12-15 projects).
=> Database schema design and query optimization.
=> AWS hands-on experience with EC2, ELB, RDS, CloudFront, Lambda, code deploy, etc.
=> Experience with e-commerce platforms, payment gateways will be a big advantage, especially on content-heavy platforms.
=> Hands-on experience and a good understanding of GIT Commands.
=> Good to have experience with the RESTful API.
=> Ability to decipher and write complex database queries for analysis and optimization.
=> Troubleshoot, test, and maintain the core product software and databases to ensure strong optimization and functionality.
=> Understanding of scalability issues and their solutions.
=> Need to be articulate with a good degree of written & oral communication skills.
=> Exposure to UI/UX would be a added value.
=> We are looking for an immediate joiner (within 15 days or less).
=> This role may include night shifts.
Head Office: Koramangala, Bengaluru, Karnataka, India.
Work Location: Work From Home
Working Days: Monday to Friday
Shift & Timming: Regular (09:00 AM to 06:00 PM) / Night (08:00 PM to 05:00 AM)
Working Hours: 9 Hrs
Skills: In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
Knowledge of REACT tools including React.js, Redux, Mongo DB,Node.JS
Experience with browser-based debugging and performance testing software.
Work From office only
We are looking for a highly skilled 3D Character Artist with rigging expertise to join our team. The ideal candidate should be proficient in creating characters from scratch and rigging them for Unity and Unreal Engine. The role requires a keen eye for detail and a passion for bringing characters to life.
Responsibilities:
- Create 3D characters from concept art or references, adhering to project specifications and style
- Design and implement realistic or stylized facial expressions using blend shapes and rigging techniques
- Create efficient and optimized character rigs for animation, including skinning and weight painting
- Collaborate with the art and animation team to ensure consistency of character design and quality across all assets
- Troubleshoot and fix technical issues related to rigging, animation, and integration into game engines
- Stay up-to-date with industry trends and techniques, continuously improving skills and workflows
Requirements:
- Proficiency in 3D modeling and texturing using software such as Maya, 3ds Max, or and any major 3D softwares.
- Strong knowledge of character rigging techniques, including skinning, weight painting, and blend shapes
- Experience in creating characters for Unity and Unreal Engine, and knowledge of their respective pipelines and limitations
- Understanding of human anatomy, facial expressions, and body mechanics
- Excellent communication and collaboration skills, ability to work effectively in a team environment
- Strong problem-solving skills and attention to detail
- A portfolio demonstrating high-quality character modeling, rigging, and animation work
If you are passionate about creating engaging and realistic characters for games and have the required skills and experience, we encourage you to apply for this exciting opportunity. We offer competitive salary, benefits, and a dynamic work environment.
Android using React Native.
Key Skills required :
1. Understanding of the Mobile Application Development lifecycle
2. Hands-on experience with React Native
3. Experience with Redux or Flux or MobX
4. Understanding of Advanced JavaScript – ES6
5. Understanding of Flexbox
6. Preferable experience with iOS (Swift) or Android (Java) development
- JavaScript, HTML ,
- SCSS/CSS/LESS skills
• - Strong on React JS (Minimum 2 years of experience is mandatory)
• - ES6
Competencies:
- Strong understanding of JavaScript
- Good understanding of web markup, including HTML5 and CSS3
- Good understanding of advanced JavaScript libraries and frameworks.
- Proficient understanding of cross-browser compatibility issues and ways to work around such issues
- Familiarity with JavaScript module loaders, such as Require.js and AMD
- Familiarity with front-end build tools, such as Grunt and Gulp.js
- Proficient understanding of code versioning tools, such as (Git / Mercurial / SVN)
- Good understanding of browser rendering behavior and performance
- Proven technical expertise with Bootstrap and Foundation.
- Familiar with Service-Oriented Architecture (SOA).
- Develop responsive design websites using frameworks like Bootstrap.
- Develop websites using JavaScript frameworks like JQuery, AngularJS and Backbone.
- Must be are eager to learn, seek out new solutions and can adapt quickly within a dynamic technical environment.
- Excellent communication and self-motivation skills.
- Ability to adapt quickly to changing priorities and unforeseen requests
- Proven interpersonal, analytical, attention to detail/strategy, and creative problem-solving skills
- Passionate about technology
- Must be able to work with minimal supervision on multiple concurrent projects
- Familiarity with Agile/Scrum software development methodologies.