
What you will do:
- Defining the brand voice of the company (i.e., the uniformity in selection of words, the attitude and values of the brand while addressing the target audience over different media) in line with the company vision and in collaboration with the management, marketing & branding teams
- Relaying meaningful and empirical customer insights across teams to constantly enhance the company’s customer experience
- Driving a passionate, customer-centric culture within the company; partnering cross- functionally and influencing the company’s product roadmap to positively impact customer experience
- Training and supporting customer experience team members to deliver best in class service by developing proper standards, policies and procedures
- Setting the customer experience team goals and ensuring that it is in line with Company vision
- Establishing a consistent, accurate and timely reporting framework on key individual and team metrics
- Conceptualizing and rolling out the company’s customer experience roadmap on a quarterly, bi-annual and annual horizon
- Ensuring non- recurrence of customer issues by root cause analysis and elimination of key problems/ issues in the customer life cycle
- Developing a holistic customer journey and shaping all customer touchpoints: exhibitions, digital and print communication, social media interactions, in order to drive maximize customer satisfaction across all stages of engagement
- Taking full ownership of key performance indicators relevant to particular stages of customer engagement
- Discussing and handling complex escalations by coordinating with the company’s legal counsel
- Identifying the CRM needs of the company and keep making necessary additions to the company’s prowess in terms of software and hardware
- Working with HR and Management in hiring new members for the team from time to time
- Regular competitive landscape analysis and staying ahead of the curve
- Regularly assessing, appraising and training team members and helpng in building organisational capability
What you must have:
- Education from Tier 1 B-Schools with 6 to 8 years’ experience
- Proven Experience in augmenting customer experience and ratings at a company
- Ability to work independently
- Prior experience or deep understanding of omni-channel business strategies
- Strong Understanding or keen interest in technology/ automation
- Strong interpersonal skills
- Proven experience in managing teams
- Excellent written and spoken communication skills
- Hands on experience in managing teams and getting results
- Should have worked on integrating a CRM for a company
- Strong Analytical abilities and an empirical thought process
- Ability and readiness to work and thrive in an ambiguous and constantly changing
environment - Keen interest and prior experience in building systems and processes from the ground up
- Deep understanding of business and business metrics
- Ability to stretch long hours
- Proactive approach to business problems
Candidates with prior marketing experience are preferred - Excellent problem identification and solving abilities
- Inquisitive bent of mind
- Strategic thinking and the ability to make holistic and well-grounded in reality business plans
- Should exhibit strong leadership abilities
- Should understand Web Technologies

Similar jobs
About the Role:
We are seeking a skilled Java Developer to join our team. The ideal candidate will have strong experience in core Java development along with exposure to modern frameworks and tools. You will be responsible for designing, developing, and maintaining scalable applications while ensuring performance, security, and code quality.
Key Responsibilities:
- Design, develop, test, and maintain Java-based applications.
- Write clean, efficient, and reusable code following best practices.
- Collaborate with cross-functional teams (Product, QA, DevOps, etc.) to deliver high-quality software.
- Troubleshoot, debug, and optimize application performance.
- Participate in code reviews and contribute to continuous improvement.
- Stay updated with emerging trends, tools, and technologies in the Java ecosystem.
Required Skills & Qualifications:
- Strong proficiency in Core Java (Java 8/11/17).
- Experience with frameworks such as Spring / Spring Boot / Hibernate.
- Good knowledge of REST APIs, Microservices architecture.
- Familiarity with SQL/NoSQL databases (MySQL, PostgreSQL, MongoDB, etc.).
- Understanding of multithreading, collections, and design patterns.
- Experience with version control systems (Git) and build tools (Maven/Gradle).
- Solid problem-solving skills and ability to work in an Agile environment.
Good to Have:
- Exposure to cloud platforms (AWS, Azure, GCP).
- Knowledge of containerization (Docker, Kubernetes).
- Experience with messaging systems (Kafka, RabbitMQ).
- Familiarity with CI/CD pipelines.
- Have you used Swift in production code ? If yes please share the duration
- Have you used RxSwift in production code? What were the common scenarios for using it ?
- Have you used Combine in production code? What were the common scenarios for using it ?
- Have you used GCD or Operation queues in production code? What were the common scenarios for using it ?
- Have you used CocoaPods or Swift Package Manager for dependancy handlings in any of the projects you have worked ? What were the common scenarios for using it ?
- Have you used any of MVVM or VIPER or any other architecture in production code? Please specify which one.
- What size team have you been a part of? Were there interactions with designers, Product Managers and/or testers?
- Share links of your app/s on the App Store that you have contributed to.

Hello,
Greetings for the day !!!
We are hiring "Technical Support L3 - Exchange Server" for one of the international MNC specialized into Hardware & Networking based @ Mumbai/Pune !!!
Position: Technical Support L3 - Exchange Server
Must Have Skills
Exchange Server, O365
Experience Level: 4+ Years
Required Skills
- Knowledge of Exchange Management & troubleshooting.
- Knowledge of Office 365 Management & troubleshooting.
- Knowledge of Active Directory management & troubleshooting.
- Knowledge of mail routing and client connectivity.
- Knowledge of Back up configuration & troubleshooting.
- Well versed with Windows event log & analysis.
- Enthusiasm for learning new skills.
- Good communication skills - both written and verbal.
- Passion for providing exceptional service to customers.
- Strong sense of ownership and accountability.
- Strong work ethics.
Roles & Responsibility:
- Expert knowledge of Exchange 2010, 2013, 2016, and 2019 its troubleshooting.
- Advanced Knowledge of handling Office 365 issues.
- Advanced Knowledge of Active Directory Replication, Permission Management, Group Policy, and troubleshooting will be added advantages.
- Must have a minimum of 4 years working experience and intimate proficiency with Microsoft Exchange 2010, 2013, 2016, and 2019 administration and troubleshooting in a large-scale multi-site environment.
- Must have skills in deploying Exchange in a large enterprise environment.
- Knowledge of Exchange Hardening.
- Expert knowledge of mail flow and third-party smart host filtering.
- Expert knowledge of Outlook and OWA configuration and troubleshooting.
- Expert knowledge in Troubleshooting issues by checking Exchange Logs and Windows Event Logs.
- Advanced knowledge in a clustered environments (Windows Cluster / DAG).
- Expert knowledge in Backup Applications with respect to Active Directory and Microsoft Exchange 2010, 2013, 2016.
- Good to have knowledge of Azure.
Employment Mode: Permanent Opportunity
Work Mode: Work from office
Shift: 24*7 Rotational Shift
Location:
Mumbai - Andheri
Pune - Hinjewadi Phase 2
Founded by two MDI alumnus, it is a student centric and personalised learning platform that delivers enjoyable learning content as per the state boards. This ed-tech provides a solution which is easy to use, lets students enjoy learning, makes life easy for a teacher and delivers learning in the language that students are most comfortable. The organisation has worked in 14 states across India and awarded Google India under "Impacting Change through Digital".
- Taking ownership of the current web based reporting backends of our current solutions/ apps and developing/ stabilizing/ scaling them further as per product plans
- Ensuring development and ongoing growth of a web based content management engine as the central node of our apps and tablet based learning products.
- Licensing, Encryption, Reporting & Analytics for all our products have to be integrated into a single user and licensing management backend.
What you need to have:
- Deep and Practical experience with Node. JS (primary work component), Firebase, AWS/ Heroku, SQL/ NoSQL Databases with Server side integration.
- 2-5 years of deep hands-on experience with web based solutions, backend development and web development in the above mentioned tech.
- Should have worked on a web based backend in Node.JS for preferably an android app based solution which had scaled to a large number of users.
- Developed, managed and scaled usage/ analytics and reporting of end user based solutions.
- Should have developed and managed APIs.
- Should have practical experience of integrating and managing online payment systems.
- Built and managed online learning platforms with login, video security, online payment and reports.
Apply here:
Responsibilities
- Understand both functional and non-functional requirements and translate them into tasks that can be worked upon individually or in a team.
- Use your skills in programming and system design to develop robust and scalable software.
- Perform POCs and build solutions that require integration with other systems.
- Provide estimations for a Sprint or Tasks, and share inputs in design and architectural choices.
- Work in a fast-paced environment and contribute to all phases of SDLC.
- Maintain minimal yet essential engineering documentation to complement the product.
- Collaborate with engineers, product, and business teams as part of Agile delivery.
- Perform code reviews and provide guidance to the team in building software and following the defined process.
- Carry an ownership attitude when working on any solution.
Requirements
- Strong at problem-solving using Java 8 and above.
- Good understanding of SDLC using agile methodologies iterative development.
- Basic skills in HTML, CSS, and JavaScript are desired.
- Hands-on knowledge of using Spring Boot or Quarkus for building Microservices or API driven solutions.
- Good knowledge of SQL and experience in using any RDBMS like MySQL, PostgreSQL.
- Understanding or exposure to Cloud-Native development using AWS is an added advantage.
- Any experience in working on projects built using Microservice architecture, esp if using React and Java with Docker is an added advantage.
What you’ll do -
- Design and implementation of the overall web architecture.
- Design and deployment of database.
- Ensuring the entire stack is designed and built for speed and scalability.
- Design and construction of our REST API
- Integrating our front-end UI with the constructed API
- Design and implementation of continuous integration and deployment.
- Work remotely with our global clients and teams across the US
What you should have -
- Should have 5+ years of experience expertise in developing applications using any of the frameworks and programming languages
- 5-8 years’ experience Fluent in CSS (Foundation or Bootstrap), JavaScript and HTML, with an understanding of CSS, React.JS
- Experience working with server technologies Node.js
- Experience in API design and development.
- Understanding of SQL / NoSQL databases MongoDB.
- Strong knowledge of data structures, system design, and algorithms.
- Great organizational and time-management skills.
- Great interpersonal and communication skills.
job location is abhudhabi
Salary range:1200 to 1400 dnr
AGE limit must be till 40 years

