What you will do:
- Defining the brand voice of the company (i.e., the uniformity in selection of words, the attitude and values of the brand while addressing the target audience over different media) in line with the company vision and in collaboration with the management, marketing & branding teams
- Relaying meaningful and empirical customer insights across teams to constantly enhance the company’s customer experience
- Driving a passionate, customer-centric culture within the company; partnering cross- functionally and influencing the company’s product roadmap to positively impact customer experience
- Training and supporting customer experience team members to deliver best in class service by developing proper standards, policies and procedures
- Setting the customer experience team goals and ensuring that it is in line with Company vision
- Establishing a consistent, accurate and timely reporting framework on key individual and team metrics
- Conceptualizing and rolling out the company’s customer experience roadmap on a quarterly, bi-annual and annual horizon
- Ensuring non- recurrence of customer issues by root cause analysis and elimination of key problems/ issues in the customer life cycle
- Developing a holistic customer journey and shaping all customer touchpoints: exhibitions, digital and print communication, social media interactions, in order to drive maximize customer satisfaction across all stages of engagement
- Taking full ownership of key performance indicators relevant to particular stages of customer engagement
- Discussing and handling complex escalations by coordinating with the company’s legal counsel
- Identifying the CRM needs of the company and keep making necessary additions to the company’s prowess in terms of software and hardware
- Working with HR and Management in hiring new members for the team from time to time
- Regular competitive landscape analysis and staying ahead of the curve
- Regularly assessing, appraising and training team members and helpng in building organisational capability
What you must have:
- Education from Tier 1 B-Schools with 6 to 8 years’ experience
- Proven Experience in augmenting customer experience and ratings at a company
- Ability to work independently
- Prior experience or deep understanding of omni-channel business strategies
- Strong Understanding or keen interest in technology/ automation
- Strong interpersonal skills
- Proven experience in managing teams
- Excellent written and spoken communication skills
- Hands on experience in managing teams and getting results
- Should have worked on integrating a CRM for a company
- Strong Analytical abilities and an empirical thought process
- Ability and readiness to work and thrive in an ambiguous and constantly changing
environment - Keen interest and prior experience in building systems and processes from the ground up
- Deep understanding of business and business metrics
- Ability to stretch long hours
- Proactive approach to business problems
Candidates with prior marketing experience are preferred - Excellent problem identification and solving abilities
- Inquisitive bent of mind
- Strategic thinking and the ability to make holistic and well-grounded in reality business plans
- Should exhibit strong leadership abilities
- Should understand Web Technologies
Shubham Vishwakarma
Full Stack Developer - Averlon
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Designation: Junior Digital Marketing Executive Experience:
1-6 months
Key Requirements:•Digital marketing fundamentals
•SEO knowledge (on-page, off-page, technical) & SEM
•Google Ads & Meta Ads understanding
•Social media management (Facebook, Instagram, LinkedIn)
•Tracking setup: Meta Pixel, Google Tag Manager basics
•Google Search Console & Google Analytics Set up knowledge
•Write SEO optimized website content using AI and other tools
•Create static posts and reels using tools (Canva or AI tools)
•Strong communication skills
Role: Support digital campaigns, manage social media, create content, analyze performance metrics, and assist in SEO/SEM activities under supervision.
What We Offer:
•Supportive atmosphere & learning environment
•Professional and personal growth opportunities
•Good remuneration with growth scope
•Exposure to work with US-based clients
Job Title: QA Tester (Manual Testing)
Department: Technology
Location: Remote
Company: Mercer Talent Enterprise
Company Overview:
Mercer Talent Enterprise is a leading provider of talent management solutions, dedicated to helping organizations optimize their workforce. We foster a collaborative and innovative work environment where our team members can thrive and contribute to our mission of enhancing talent strategies for our clients.
Position Overview:
We are looking for a detail-oriented QA Tester to join our Lighthouse Tech Team. In this role, you will be responsible for performing manual testing of our software applications to ensure they meet the highest quality standards. You will work closely with developers and product managers to identify testing requirements and ensure that all features function as intended.
Key Responsibilities:
- Execute manual test cases and document results.
- Identify, report, and track defects in a timely manner.
- Collaborate with the development team to understand application functionality and testing requirements.
- Participate in test planning and design activities.
- Conduct regression testing and ensure that existing functionality is not affected by new changes.
- Provide feedback on usability and user experience.
- Assist in the development of testing documentation and processes.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 1+ years of experience in manual software testing.
- Strong understanding of software testing methodologies and best practices.
- Experience with defect tracking tools (e.g., Azure,JIRA, Bugzilla).
- Excellent attention to detail and analytical skills.
- Strong communication and teamwork abilities.
Benefits:
- Competitive salary and performance-based bonuses.
- Professional development opportunities.
React.js
Javascript
Redux/Flux
jQuery
BootstrapExperience • 1-3 years.
Skill to Test
• ReactJS
• JavaScript, jQuery
Primary Skills
• Frontend frameworks (ReactJS and/or Angular)
• Pure JavaScript, jQuery
• Bootstrap, HTML5, CSS, SASS
• CRM Development (Salesforce, Dynamics, ServiceNow)
• Working with third-party APIs
Secondary Skills (nice to have)
• Java EE (Servlets, JSTL, JSP, JDBC)
• Passionate about Implementing UX\UI of web applications
• API Design (REST)
• Understanding of browser technologies and limitations
Soft Skills
• Thrives collaborating in a team environment with a diverse range of people
• Passionate about delivering an amazing customer experience
• Able to have a change of mind, and able to change the minds of others
• Writes clearly and concisely
• Capable of working without a company office, with a fully remote team
Growth Skills
• Possesses a good work ethic; a self-starter with a desire to grow
• Always looking for better ways to get the job done
We don't like to waste time.
We are:
• A profitable media company sharing the latest on AI and technology to business owners in the US.
• Our audience consists of 100,000+ top CEOs and leaders in the US.
• Profitable from day 1 and led by an amazing management team
• Hustlers, active, and we bring the fire everyday 🔥
Here's why you should join us:
• Completely remote team
• Working at the cutting edge of technology (artificial intelligence)
• The clients we/you work with in the US will be some of the nicest people in the world
• Our company has big plans to grow over the next 5 years. Join us if you want to be part of this journey :)
We're looking for a killer Sales Account Executive. Ideally, you have sold advertising before.
You understand: CPMs, CPCs, CPLs, advertising terms, sales, how to manage clients, and how to deal with US clients (proper English is required for this role).
Job Description:
Email communication: Build rapport with our current clients and create sponsorship packages for them in our newsletter. Here’s our sponsorship page.
Prospecting New Sponsors: Identify and engage potential sponsors for our newsletter through various channels, inbound, and outbound (cold outreach, warm intros etc.)
Closing and Processing Sponsors: Take charge of the entire sales cycle - from prospecting potential sponsors to closing deals and facilitating the processing of sponsorships, ensuring a seamless collaboration with sponsors.
Content Collaboration: Collaborate with the content team to integrate sponsorships seamlessly, ensuring a win-win for both sponsors and our audience.
Sales Strategy Development: Develop and refine sales strategies based on market trends and feedback, continuously improving our sales approach.
Qualifications
Experience in Ad Sales: Preferably 2+ years of experience in ad sales, preferably in the newsletter or media industry. Bonus points if you've closed $1M+ deals before (combined) and ideally $50k+ deals (singular). Not required!
Proactive Approach: A proactive approach to identifying and pursuing potential sponsors, with a knack for opening doors and establishing relationships.
Excellent Communication Skills: Strong verbal and written communication skills, with the ability to present sponsorship packages compellingly.
Team Collaboration: Experience working in collaborative environments, partnering with cross-functional teams to achieve business goals.
Tech Stack: familiarity with CRMs, Airtable, Superhuman (for email and follow ups)
Availability: Open to working during US timezone and available to dedicate 2 to 3 hours on weekends for promptly responding to client email inquiries.
opportunities for the organization.
Create a contact channel with the client
Solving the queries within the TAT of 48 hours.
Meet their quarterly targets on time.
Keep prospective client database constantly updated.
Aggressive follow up and coordination within teams on production
Constantly conduct market research and stay up to date on the
current standpoint of the marketplace and the competitors
- Configure assets as per their compliance applications.
- Does Hardware and software related troubleshooting.
- Addressing Application related concerns via a remote tool
- Address escalation and priority concerns (VIP users)
- Trouble shooting on all kind of desktop calls.
- Configuring network services such as LAN. Win proxy & DNS services.
- Installation & Troubleshooting of printer calls.
- Configuration of MS Outlook, Outlook Express & solving related problems on user systems.
- Installing & configuring different Windows based Application Software’s.
- Configuring and troubleshooting for RDP.
- Installing & configuring client system to the domain.
- Installing, Configuring, Monitoring & troubleshooting network printers & solving related problems on user systems.
- User profile management.
- Remote configuring enables the Remote Desktop on the host PC and add/enable Remote Desktop users.
Javascript
Angular (2+)
HTML/CSS- Deep understanding of JavaScript and Angular Framework
- Understanding of Git and pull requests
- Clear written and spoken communication skills
- Excellent analytical skills
- 2+ years in web development using Angular
JavascriptHTML/CSS
AngularJS (1.x)jQuery
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon