What you will do:
- Defining the brand voice of the company (i.e., the uniformity in selection of words, the attitude and values of the brand while addressing the target audience over different media) in line with the company vision and in collaboration with the management, marketing & branding teams
- Relaying meaningful and empirical customer insights across teams to constantly enhance the company’s customer experience
- Driving a passionate, customer-centric culture within the company; partnering cross- functionally and influencing the company’s product roadmap to positively impact customer experience
- Training and supporting customer experience team members to deliver best in class service by developing proper standards, policies and procedures
- Setting the customer experience team goals and ensuring that it is in line with Company vision
- Establishing a consistent, accurate and timely reporting framework on key individual and team metrics
- Conceptualizing and rolling out the company’s customer experience roadmap on a quarterly, bi-annual and annual horizon
- Ensuring non- recurrence of customer issues by root cause analysis and elimination of key problems/ issues in the customer life cycle
- Developing a holistic customer journey and shaping all customer touchpoints: exhibitions, digital and print communication, social media interactions, in order to drive maximize customer satisfaction across all stages of engagement
- Taking full ownership of key performance indicators relevant to particular stages of customer engagement
- Discussing and handling complex escalations by coordinating with the company’s legal counsel
- Identifying the CRM needs of the company and keep making necessary additions to the company’s prowess in terms of software and hardware
- Working with HR and Management in hiring new members for the team from time to time
- Regular competitive landscape analysis and staying ahead of the curve
- Regularly assessing, appraising and training team members and helpng in building organisational capability
What you must have:
- Education from Tier 1 B-Schools with 6 to 8 years’ experience
- Proven Experience in augmenting customer experience and ratings at a company
- Ability to work independently
- Prior experience or deep understanding of omni-channel business strategies
- Strong Understanding or keen interest in technology/ automation
- Strong interpersonal skills
- Proven experience in managing teams
- Excellent written and spoken communication skills
- Hands on experience in managing teams and getting results
- Should have worked on integrating a CRM for a company
- Strong Analytical abilities and an empirical thought process
- Ability and readiness to work and thrive in an ambiguous and constantly changing
environment - Keen interest and prior experience in building systems and processes from the ground up
- Deep understanding of business and business metrics
- Ability to stretch long hours
- Proactive approach to business problems
Candidates with prior marketing experience are preferred - Excellent problem identification and solving abilities
- Inquisitive bent of mind
- Strategic thinking and the ability to make holistic and well-grounded in reality business plans
- Should exhibit strong leadership abilities
- Should understand Web Technologies
Shubham Vishwakarma
Full Stack Developer - Averlon
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Internship Title: Website Operations Intern
Description:
The Website Operations Intern will be responsible for managing the day-to-day operations of the CityHangAround platform. The intern will support website management activities including reviewing business listings, organizing categories, monitoring customer orders, and ensuring the platform runs smoothly. This role requires attention to detail, coordination with internal teams, and maintaining accurate information on the website.
Key Responsibilities:
- Review and approve business listings on the CityHangAround website
- Manage and update category listings on the platform
- Monitor and track customer orders on the website
- Ensure listings and information on the platform are accurate and updated
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Strong Enterprise Data Modeller profile (Modern Data Platforms)
Mandatory (Experience 1) – Must have 7+ years of experience in Data Modeling or Enterprise Data Architecture, with strong hands-on expertise in designing conceptual, logical, and physical data models for enterprise data platforms
Mandatory (Experience 2) – Must have Strong hands-on experience with enterprise data modeling tools such as Erwin, ER/Studio, PowerDesigner, SQLDBM, or similar enterprise data modeling tools
Mandatory (Experience 3) – Must have Deep understanding of dimensional modeling (Kimball / Inmon methodologies), normalization techniques, and schema design for modern data warehouse environments.
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React.js
Redux/FluxJob Overview:
We are looking for a skilled and experienced React developer to join our web development
team. You will play a key role in designing and developing modern, scalable single-page
applications using React and related technologies. You will collaborate with cross-functional
teams, contribute to architectural decisions, and guide junior developers while remaining
hands-on with code.
Key Responsibilities:
● Design, develop, and maintain enterprise-grade React applications.
● Collaborate with UI/UX designers, product owners, and backend developers to deliver
efficient solutions.
● Contribute to and maintain scalable architecture and reusable component libraries.
● Ensure performance, accessibility, and responsiveness of applications.
● Review code and mentor junior developers, promoting best practices and clean code.
● Participate in sprint planning, technical discussions, and continuous improvement
initiatives.
● Research and propose modern frontend technologies and tools for future adoption.
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Required Skills and Qualifications:
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Redux.
● Hands-on experience building Single Page Applications (SPA).
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● Familiarity with frontend tooling: Webpack, Babel, ESLint, NPM/Yarn.
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● Exposure to RxJS or similar reactive programming libraries is a plus.
● Should have experience in Hooks concepts.
● Familiarity with REDUX Middlewares like Saga or Redux Thunk.
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● Strong communication and teamwork skills.
● Bachelor’s degree in Computer Science or a related field.
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Urban Venue is looking for a creative and performance-driven Digital Marketing Executive to manage online presence, generate leads, and enhance brand awareness for venue and events business.
The role involves planning and executing digital marketing campaigns, managing social media platforms, creating engaging content, and running online advertisements to drive reach and conversions.
The ideal candidate should have prior experience in digital marketing, and the ability to optimize campaigns for better performance.
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l Design, maintain, and supply content for the organization's website
l Formulate strategies to build lasting digital connection with customers
l Monitor company presence on social media
l Launch advertisements to increase brand awareness.
l Manage and optimize social media platforms (Instagram, Facebook, Google,Linkedin)
l Plan and execute digital marketing campaigns for events & bookings
l Generate leads through paid ads (Meta Ads, Google Ads)
l Handle SEO & improve website visibility
l Create engaging content (posts, reels, captions, creatives)
l Monitor campaign performance and prepare reports
l Coordinate with design and sales team for promotions
l Manage online listings (Google My Business, Justdial, etc.)
l Coordinate with Agency.
Requirements
u Min 3 years experience in Digital Marketing
u Knowledge of Meta Ads & Google Ads
u Basic understanding of SEO.
u Good communication & content writing skills.
u Experience in events/hospitality industry preferred.
Qualification
Ø Graduate in Marketing / Business / Related field
Ø Certification in Digital Marketing (preferred)
Ø Excellent understanding of digital marketing concepts
Ø Strong creative and analytical skills
Salary
₹20,000 – ₹35,000 (based on experience)
Location
Fatehpurberi, Chattarpur, New Delhi (Work from Office)
As a Senior Technical Writer, you will produce high-quality documentation that
contributes to overall success of our products. You will join a team of talented tech
writers who work collaboratively with developers, quality engineers, product
managers, and usability experts to make our products easier to use. You get to work
with some of the best minds in the industry at a place where opportunity lurks
everywhere and in everything.
Responsibilities
Your responsibilities are as follows.
• Work with internal teams to obtain an in-depth understanding of the product
and the documentation requirements
• Produce high-quality documentation that meets applicable standards and is
appropriate for its intended audience
• Write easy-to-understand user interface text, online help and developer guides
• Create tutorials to help end-users use a variety of applications
• Analyse existing and potential content, focusing on reuse and single-sourcing
opportunities
• Create and maintain the information architecture
Required Qualifications
We are looking for individuals who are curious, excited about learning, and navigating
through the uncertainties and complexities that are associated with a growing
company. Some qualifications that we think would help you thrive in this role are:
• Minimum 3 Years of experience in technical content writing
• Knowledge of IT services, Mobile Platforms and Mobility Solutions
• Proven working experience in technical writing of software documentation
• Ability to deliver high quality documentation paying attention to detail
• Ability to quickly grasp complex technical concepts and make them easily
understandable in text and pictures
• Excellent written skills in English
• Strong working knowledge of Microsoft Office
• Basic familiarity with the SDLC and software development
• Bachelor/Masters of CS/IT Engineering, BCA/MCA, B Sc/M Sc in CS/IT
Preferred Qualifications
• Exceptional and proven written communication and organization skills
• Flexibility and willingness to take on new responsibilities
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• Effective communicator
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About the company - Exploring Infinities is a EdTech company headed by Neelakantha Bhanu Prakash, which reaches out to students across different educational institutions, employees across a lot of corporates and training them in speed and mental ability by harnessing the infinite brain potentials of the human brain, addressing a variety of audiences in various conferences, for creating awareness on capacities of the human brain by holding demonstrations, workshops.
Role : Full-time
Location : HSR Layout, Bengaluru
Roles and Responsibilities:
- Willing to familiarise yourself with the company's vision and mission seeking to accomplish set goals and objectives.
- Collating and maintaining client information in the CRM database.
- Make calls to clients and respond to callback requests for international regions like US, Canada, Middle East, ANZ, EMEA, LATAM etc...
- Email & whatsapp conversations with potential leads.
- Convert potential leads into customers.
- Learning & using our customer relations management software & others.
- Related computer softwares.
Requirements:
- Excellent written and verbal communication skills.
- Laptop is mandatory.
- Willing to work in a startup environment (fast paced).
- Willing to work 6 days a week.
Benefits:
- Competitive salary benefits
- Uncapped Incentives
- Exemplary growth cycle
- Impressive workspace and culturally diversified workforce.
About Vidhai :
Vidhai Technologies has built business-process expertise, in addition to knowledge of SAP application outsourcing. At Vidhai Technologies, we have a dedicated team of SAP consultants and we provide high quality work that complies with international standards.
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- Technical analysis, designing, reviews, testing an implementation of SAP ECC/EWM developments, ranging from small enhancements to large projects
- Ensure compliance to existing and development of required data and reporting standards
- Ability to write and validate the technical specification and able to create test Scripts
- Cross-functional knowledge of Finance, Sales, Marketing, Logistics and their use of data. Rich experience with SAP ABAP & SAP EWM ABAP.
- Will work closely with the Business solutions group, to complete on demand work requests, as well as being assigned for large scale SAP cross functional project Projects.
- Keep abreast of SAP releases, enhancements/new functionality and perform application research.
- The Job role involves all phases of the project - Requirement gathering, Estimation, Project Planning, Execution, Go-live and support.
- Ability to help resolve complex technical issues and independently manage critical/complex situations.
- Proven success designing and developing SAP solutions on the SAP ECC/ SAP EWM platform.
- Strong oral and written communication ability.
Required Qualifications :
- Bachelor’s Degree – Engineering or Computer Science
- 8+ years overall SAP experience with minimum 2 End to End Implementations and at least 2 Support Projects
- Should have worked on SAP EWM S/4 2021.
- Must be expert at testing and debugging procedures.
- Must be able to evaluate user requirements relative to current application functionality.
- Requires clear written and verbal communication in a technical context.
- Should have thorough knowledge on EWM PPF, EWM RF framework, ITS Mobile, CIF, Reports, Forms, OOPS ABAP, BAPI, Enhancements, BADI, ALE.
- Experience in ECC <-> EWM integration.
- Ability to develop new and enhance existing RF functions.
- Experience in Smartforms, Label Development and EWM enhancements.
- Able to work with Functional and Technical Teams
- Proven ability Delivering complex and time sensitive projects
- Experience working on a team operating under an Agile Scrum delivery methodology
- Excellent analytical skills and the ability to provide alternative solutions to technical problems
- Responsible for promoting and selling memberships to potential new clients - Walk-ins/Trials
-Responsible for achieving the target by driving conversion
-Responsible for Upselling
-Should maintain a record of every interaction with new user
-Should enter all details of customers, walk-ins on internal tools
-Managing center experience and incremental enhancements
-Timely Opening and Closing of the center
-Inventory management: Ensure inventory of essentials, supplies and equipment, responsible for
both stocking and re-ordering (first-aid, stationary, water, towels etc.)
-Managing classes and workouts
-Ensuring the punctuality of trainers and classes
-Handle issues with respect to attendance, equipment and space availability
-Customer interactions and troubleshooting
-Interact with walk-ins and prospective clients
-Improving member attendance through meet and greet, familiarity building and creating a
welcoming atmosphere
-Take feedback from members and partners about classes and document the same
-Handle issues that may lead to consumer experience during or pre/post-class
-Center facility audits and inputs
-Ensure that we do daily audits of the center and facility including all supplies and essentials
-After 12 Months of consistent performance, the Consultant shall be eligible for a conversion to Full
Time employment.
Desired Background
-A Bachelor’s degree
-0-2 years of work experience
-Passion for fitness and healthy living
-People management skills
-Good Communication skills (Proficiency in English)
-Customer centrism
-Positive attitude
-Ability to resolve conflict
-Eagerness to learn
How does your work impact the team’s success?
Providing consistent great customer experience creates long-lasting relationships with our users &
members, We're able to #makehealtheasy for these customers at an unprecedented scale.
What is in it for you?
You get an end-to-end view of a business or product. You will play an active role in interacting with
customers, trainers and cluster managers which will provide continuous learning in these areas and
enable you to transition into roles where you can lead one or more of these charters.
Website: https://www.cult.fit/
Do you prefer to get speeding tickets or parking tickets?
Because at Cogoport we are speeding ahead to do something remarkable for the world. We are trying to solve the Trade Knowledge and Execution Gap, which is currently widening and preventing trade to the tune of $3.4 trillion annually. This Gap has enormous economic as well as human impact and disproportionately hits small and medium businesses globally.
The team at Cogoport is working on developing a new category, the Global Trade Platform, that helps companies discover and connect with appropriate trade partners, optimize shipping and logistics options and costs, and improve cash management and cash flow.
Cogoport is currently in hypergrowth mode. We are proud to have been named an Asia-Pacific High-Growth Company by the Financial Times and an Indian Growth Champion by the Economic Times. We are aiming to reach an annualized revenue of $1 billion (7700 Crores INR) by this summer and are hiring over 500 additional employees. We are currently hiring in Mumbai, Gurgaon, Chennai and Bangalore.
Cogoport Culture: We have two core values at Cogoport—Intrapreneurship and Customer-centricity. If you share these values and are a hard worker who is willing to take risks (and occasionally get a speeding ticket), you can make a huge impact and propel your career in an endless number of directions with Cogoport.
Cogoport Leadership
https://www.linkedin.com/in/purnendushekhar/">https://www.linkedin.com/in/purnendushekhar/
https://www.linkedin.com/in/amitabhshankar/">https://www.linkedin.com/in/amitabhshankar/
Life at Cogoport :It’s rare to be able to join a company that can give you the resources, support and technology you need to break new ground and see your ideas come to life. You’ll be surrounded by some of the smartest engineers and commercial specialists in India and the Asia Pacific Region.
With huge growth and the right entrepreneurial mindset, comes huge opportunities! So, wherever you join us, you’ll be able to dream, deliver better and brighter solutions, and speed ahead with the possibility to propel your career forward in endless directions as our company continues to grow and expand.
For more insights about the company: https://cogoport.com/about">https://cogoport.com/about
Why Cogoport?
International Trade can be complicated at times and every day brings new challenges and opportunities to learn. When we simplify international trade, it empowers and affects every human being on the face of this earth. Seven billion people - one common problem.
As a part of the Design team at Cogoport, you will get an opportunity to be a part of an industry-wide revolution in the world of shipping and logistics by collaborating with other brilliant minds to resolve real world on-ground challenges. You will have a direct impact on the revenue and profitability growth for the organization.
Designation
Senior Product Designer
Areas of Impact for you
- Finalizing concept along with product managers and stakeholders to understand product requirement
- Creating personas through user research and data
- Developing wireframes and prototypes around customer needs
- Finding creative ways to solve UX problems
- Working with other designers to implement attractive designs and maintaining design systems
- Communicating design ideas and prototypes to developer
- Conducting usability testing and gathering user feedback
- Work in collaboration with the product, design and tech teams for effective delivery of the designs
- Account for and track the human-computer interaction (HCI) element of a design
- Assist in brainstorming activities for upcoming projects
Desirable Skills and Experience
- 5+ years of relevant UX experience in technology driven companies
- Being a great team player, experienced in working with agile teams. Ability to collaborate closely with developers, product managers, and designers
- Capability to create, improve, and use information architecture, wireframes, prototypes, user flows, to effectively communicate your interaction ideas.
- Ability to present and defend your design decisions. All your design decisions should be based on the overall design roadmap as well as your own design thinking and fundamental principles (cognitive loads, information flow, etc.)
- Continually keep yourself and team updated with the latest changes in your industry’s standards.
- Being diligent, organized, well prepared, with an attention to detail
- Good control over language and display effective communication skill
- Experience in designing interfaces for mobile and web
- Portfolio displaying the required skills
- Understanding of tech (front-end and APIs) desirable
- Ability to work individually as well as in teams
- Ability to meet deadlines regularly with precision
- Proficiency with standard tools (Figma, Notion, Analytics tools etc..)
Cogoport is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and respected at work.
PythonAbout Us
Punchh is the leader in customer loyalty, offer management, and AI solutions for offline and omni-channel merchants including restaurants, convenience stores, and retailers. Punchh brings the power of online to physical brands by delivering omni-channel experiences and personalization across the entire customer journey--from acquisition through loyalty and growth--to drive same store sales and customer lifetime value. Punchh uses best-in-class integrations to POS and other in-store systems such as WiFi, to deliver real-time SKU-level transaction visibility and offer provisioning for physical stores.
Punchh is growing exponentially, serves 200+ brands that encompass 91K+ stores globally. Punchh’s customers include the top convenience stores such as Casey’s General Stores, 25+ of the top 100 restaurant brands such as Papa John's, Little Caesars, Denny’s, Focus Brands (5 of 7 brands), and Yum! Brands (KFC, Pizza Hut, and Taco Bell), and retailers. For a multi-billion $ brand with 6K+ stores, Punchh drove a 3% lift in same-store sales within the first year. Punchh is powering loyalty programs for 135+ million consumers.
Punchh has raised $70 million from premier Silicon Valley investors including Sapphire Ventures and Adam Street Partners, has a seasoned leadership team with extensive experience in digital, marketing, CRM, and AI technologies as well as deep restaurant and retail industry expertise.
About the Role:
Punchh Tech India Pvt. is looking for a Senior Data Analyst – Business Insights to join our team. If you're excited to be part of a winning team, Punchh is a great place to grow your career.
This position is responsible for discovering the important trends among the complex data generated on Punchh platform, that have high business impact (influencing product features and roadmap). Creating hypotheses around these trends, validate them with statistical significance and make recommendations
Reporting to: Director, Analytics
Job Location: Jaipur
Experience Required: 4-6 years
What You’ll Do
- Take ownership of custom data analysis projects/requests and work closely with end users (both internal and external clients) to deliver the results
- Identify successful implementation/utilization of product features and contribute to the best-practices playbook for client facing teams (Customer Success)
- Strive towards building mini business intelligence products that add value to the client base
- Represent the company’s expertise in advanced analytics in a variety of media outlets such as client interactions, conferences, blogs, and interviews.
What You’ll Need
- Masters in business/behavioral economics/statistics with a strong interest in marketing technology
- Proven track record of at least 5 years uncovering business insights, especially related to Behavioral Economics and adding value to businesses
- Proficient in using the proper statistical and econometric approaches to establish the presence and strength of trends in data. Strong statistical knowledge is mandatory.
- Extensive prior exposure in causal inference studies, based on both longitudinal and latitudinal data.
- Excellent experience using Python (or R) to analyze data from extremely large or complex data sets
- Exceptional data querying skills (Snowflake/Redshift, Spark, Presto/Athena, to name a few)
- Ability to effectively articulate complex ideas in simple and effective presentations to diverse groups of stakeholders.
- Experience working with a visualization tool (preferably, but not restricted to Tableau)
- Domain expertise: extensive exposure to retail business, restaurant business or worked on loyalty programs and promotion/campaign effectiveness
- Should be self-organized and be able to proactively identify problems and propose solutions
- Gels well within and across teams, work with stakeholders from various functions such as Product, Customer Success, Implementations among others
- As the stakeholders on business side are based out of US, should be flexible to schedule meetings convenient to the West Coast timings
- Effective in working autonomously to get things done and taking the initiatives to anticipate needs of executive leadership
- Able and willing to relocate to Jaipur post pandemic.
Benefits:
- Medical Coverage, to keep you and your family healthy.
- Compensation that stacks up with other tech companies in your area.
- Paid vacation days and holidays to rest and relax.
- Healthy lunch provided daily to fuel you through your work.
- Opportunities for career growth and training support, including fun team building events.
- Flexibility and a comfortable work environment for you to feel your best.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon