What you will do:
- Defining the brand voice of the company (i.e., the uniformity in selection of words, the attitude and values of the brand while addressing the target audience over different media) in line with the company vision and in collaboration with the management, marketing & branding teams
- Relaying meaningful and empirical customer insights across teams to constantly enhance the company’s customer experience
- Driving a passionate, customer-centric culture within the company; partnering cross- functionally and influencing the company’s product roadmap to positively impact customer experience
- Training and supporting customer experience team members to deliver best in class service by developing proper standards, policies and procedures
- Setting the customer experience team goals and ensuring that it is in line with Company vision
- Establishing a consistent, accurate and timely reporting framework on key individual and team metrics
- Conceptualizing and rolling out the company’s customer experience roadmap on a quarterly, bi-annual and annual horizon
- Ensuring non- recurrence of customer issues by root cause analysis and elimination of key problems/ issues in the customer life cycle
- Developing a holistic customer journey and shaping all customer touchpoints: exhibitions, digital and print communication, social media interactions, in order to drive maximize customer satisfaction across all stages of engagement
- Taking full ownership of key performance indicators relevant to particular stages of customer engagement
- Discussing and handling complex escalations by coordinating with the company’s legal counsel
- Identifying the CRM needs of the company and keep making necessary additions to the company’s prowess in terms of software and hardware
- Working with HR and Management in hiring new members for the team from time to time
- Regular competitive landscape analysis and staying ahead of the curve
- Regularly assessing, appraising and training team members and helpng in building organisational capability
What you must have:
- Education from Tier 1 B-Schools with 6 to 8 years’ experience
- Proven Experience in augmenting customer experience and ratings at a company
- Ability to work independently
- Prior experience or deep understanding of omni-channel business strategies
- Strong Understanding or keen interest in technology/ automation
- Strong interpersonal skills
- Proven experience in managing teams
- Excellent written and spoken communication skills
- Hands on experience in managing teams and getting results
- Should have worked on integrating a CRM for a company
- Strong Analytical abilities and an empirical thought process
- Ability and readiness to work and thrive in an ambiguous and constantly changing
environment - Keen interest and prior experience in building systems and processes from the ground up
- Deep understanding of business and business metrics
- Ability to stretch long hours
- Proactive approach to business problems
Candidates with prior marketing experience are preferred - Excellent problem identification and solving abilities
- Inquisitive bent of mind
- Strategic thinking and the ability to make holistic and well-grounded in reality business plans
- Should exhibit strong leadership abilities
- Should understand Web Technologies
Shubham Vishwakarma
Full Stack Developer - Averlon
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Java
Javascript
Job Responsibilities:
● Conceptualizing, executing & managing branded campaigns across LBB formats on web, app & social media based on client briefs
ensuring high repeat rate
Should have worked on branded content / content marketing
● Ensuring a mix of client objectives & LBB tonality
● Social Media Marketing & execution for sales collaborations
● Client servicing: Being the SPOC for a partner brand, daily liaison, end to end life cycle management of the brand campaigns from
brief to deliverables
● Creating pitches, briefs, presentations, campaign plans, innovations & partners to maximize conversion
● Mapping daily progress of branded content & reporting the success of a campaign post closure
● Keeping up with client deadlines & incorporating feedback/changes
React.jsJavascript
Redux/Flux
HTML/CSS
NodeJS (Node.js)Primary Skills :
React
Redux
Node basics for API integration
Convert design to code
Good HTML CSS
JS Fundamentals
Product Manager
About us:
At Porter, we are passionate about improving productivity. We want to help businesses, large and small, optimize their last-mile operations and empower them to unleash the growth of their core functions. Last mile delivery logistics is one of the biggest and fastest growing sectors of the economy with a market cap upwards of 50 billion USD and a growth rate exceeding 15% CAGR.
Porter is the fastest growing leader in this sector with operations in major cities, a fleet size exceeding 1L registered and 50k active driver partners and a customer base with 3.5M being monthly active. Our industry-best technology platform has raised over 150 million USD from investors including Sequoia Capital, Kae Capital, Mahindra group, LGT Aspada, Tiger Global and Vitruvian Partners.
We are addressing a massive problem and going after a huge market. We’re trying to create a household name in transportation and our ambition is to disrupt all facets of supply chain. At Porter, we’re here to do the best work of our lives.
If you want to do the same and love the challenges and opportunities of a fast paced work environment, then we believe Porter is the right place for you.
Company URL: https://porter.in/
Who are we looking for?
We are looking for team players with natural product intuition who can help us build world-class solutions for the logistics space in India. You will be developing various parts of the application that will directly affect the user experience. We are working on some ground-breaking assignment and fleet optimization solutions, dynamic pricing algorithms, active-geofencing and heat-map analysis. You’ll get an opportunity to work with some of the best minds in the country to make a major dent in the 150-billion-dollar surface transport industry.
Roles & Responsibilities:
• We’re seeking a talented product leader to define and execute against a giant vision that we have for the logistics sector
• Deeply understand Porter’s mission and strategies.
• Lead market, user research; drive innovation, definition, roadmap planning, deliverable tracking and design of new Porter products and product features to deliver against team and company goals.
• Requires challenging all members of cross-functional team (engineering, business, design, etc.) to think boldly and creatively and then to funnel that energy into concrete products and execution plans.
• Be data driven: The product design and direction should be based on data (customer behaviour analytics, business metrics etc.). Solicit and embrace critical feedback.
• Monitor and measure launched products and feed leanings back into product development process. • Clearly communicate product plans, benefits and results, as appropriate, to all the stakeholders.
Skills Required:
● Software engineering experience and a very sound technical understanding.
● Have an experience in delivering consumer Internet products from the ideation board to the customer ● Stellar design instincts and product taste
● Ability to leverage data to make decisions without getting stuck in analysis paralysis and a never ending desire to grow and learn.
● Minimum 3 to 5 years’ experience in Product management
HTML/CSS- Providing creative direction for visual design
- Creating processes to improve quality & streamline work for the UI design team in collaboration with UX designers, PMs, technology and QA.
- Growing, managing & mentoring a diverse team of UI designers, graphic designers & illustrators
- Conceiving a robust creative vision and executable strategy for the UI design function in close collaboration with the product, UX & Agile engineering teams
- Being an integral part of the creation, implementation, and company-wide application of a design system
- Coaching & inspiring the visual design team to understand, define & measure the impact of their creative vision
- Having a user-centric approach to your work and assist in the inculcation of a design thinking culture within the organization
Java
Spring BootOut of which, an experience of 1 to 2 years in Spring Boot and Microservices is mandatory
Need to have an experience working on Digital Domain or E-Commerce Domain or Travel Domain
Strong experience with Java 8, Spring and Spring Boot, Spring MVC, Spring Data
Working experience on Microservices
Version Control: Git
Strong understanding of functional/reactive programing, OOP, design
Experience on Docker and Kubernetes.
SDLC: Working experience in Agile methodology
Strong written and verbal communication skills
Strong Interpersonal skills and Time Management skills
Immediate Joiners Preferred
Within maximum 30 days notice period can also apply
Currently remote working, however, post pandemic, candidates need to relocate to any of the location given above
Summary
A design lead at Moonraft is a UX design expert with a disruptive approach to design that brings together empathy for users and understanding of business. They must possess a guerrilla-like attitude to quick visioning and lateral thinking combined with the ability to articulate design. Openness and flexibility to appreciate ideas from anywhere is important.
Responsibilities
Create and lead the design engagement with UX Strategy, Conceptualization, User Journeys, Information Architecture, Prototyping & Visual Designs for large-scale solutions along with the ability to drive conversations with the skate-holders.
Identify opportunities to create business value and improve the user experience, based on user research, organize opportunities into visually compelling matrices.
Identify strategic opportunities for competitive advantage based on findings. Understand the target audience deeply, develop user profiles, conduct task analysis, create user scenarios, and navigate smoothly through ambiguity.
Lead development of personas/segmentations based on research findings, integrate personas/ segmentations with related deliverables such as opportunity maps
Facilitate user scenario planning sessions/design thinking workshops with internal teams & clients
Estimate, plan, and lead tracks of creative work/projects in the development of a quality solution track progress according to the plan created for the project (e.g., conduct design reviews and creative status meetings as needed)
Collaborate closely with the engineering team and make sure designs are implemented to meet Moonraft’s quality standards.
Lead participatory design/user testing sessions, present findings & recommendations to cross- functional teams and client stakeholders, and manage operational level client meetings.
Inspire, mentor and support the members of the design team
Qualification and Experience
Masters/Bachelors degree in design discipline: Interaction, Information or Interface design, Human-Computer Interaction, Design Planning, Graphic Design, Product Design, Communication Design or Fine Arts
An online portfolio or samples of work showing relevant experience
Experience with rapid prototyping and familiar with front-end development/technologies
Minimum 5 years of industry experience
Self-directed but also collaborative
Proficiency with tools such as Sketch, Axure, Invisionapp, Photoshop, Illustrator, InDesign and understanding of all the latest tools
Ability to work collaboratively on multi-disciplinary teams.
About Moonraft
We are here to advance the human experience through design-driven innovation. Design, to us, is all about creating new meanings, while art is about self-expression and emotive appeal. Bringing these two creative disciplines together and operating at their intersection with business and technology, we drive business innovations with differentiating customer experience.
We place the human at the center, bringing quantitative and qualitative techniques together to develop consumer insights. Our techno-creative team, bridging consumer insights, business understanding, and advanced technology skills, then builds humanistic technology solutions.
We believe experimentation is at the core of every innovation. Radical innovation, in our view, is just an event recognized in hindsight when a number of trial-and-error attempts spark off a breakthrough. Our approach embraces rapid prototyping and empirical evidence in everything we do. As the name says, we are Moonraft Innovation Labs, driving innovation through experimentation.
"Rafters", who inhabit Moonraft, recognize ideas as the boss. They live by imagination, simplicity, and speed. Our egalitarian culture and environment are designed for rafters to thrive and deliver elegant solutions for complex problems.
Docker
Kubernetes
Ruby on Rails (ROR)Role : DevOps Engineer
Experience : 1 to 2 years and 2 to 5 Years as DevOps Engineer (2 Positions)
Location : Bangalore. 5 Days Working.
Education Qualification : Tech/B.E for Tier-1/Tier-2/Tier-3 Colleges or equivalent institutes
Skills :- DevOps Engineering, Ruby On Rails or Python and Bash/Shell skills, Docker, rkt or similar container engine, Kubernetes or similar clustering solutions
As DevOps Engineer, you'll be part of the team building the stage for our Software Engineers to work on, helping to enhance our product performance and reliability.
Responsibilities:
- Build & operate infrastructure to support website, backed cluster, ML projects in the organization.
- Helping teams become more autonomous and allowing the Operation team to focus on improving the infrastructure and optimizing processes.
- Delivering system management tooling to the engineering teams.
- Working on your own applications which will be used internally.
- Contributing to open source projects that we are using (or that we may start).
- Be an advocate for engineering best practices in and out of the company.
- Organizing tech talks and participating in meetups and representing Box8 at industry events.
- Sharing pager duty for the rare instances of something serious happening. ∙ Collaborate with other developers to understand & setup tooling needed for Continuous Integration/Delivery/Deployment (CI/CD) practices.
Requirements:
- 1+ Years Of Industry Experience Scale existing back end systems to handle ever increasing amounts of traffic and new product requirements.
- Ruby On Rails or Python and Bash/Shell skills.
- Experience managing complex systems at scale.
- Experience with Docker, rkt or similar container engine.
- Experience with Kubernetes or similar clustering solutions.
- Experience with tools such as Ansible or Chef Understanding of the importance of smart metrics and alerting.
- Hands on experience with cloud infrastructure provisioning, deployment, monitoring (we are on AWS and use ECS, ELB, EC2, Elasticache, Elasticsearch, S3, CloudWatch).
- Experience with relational SQL and NoSQL databases, including Postgres and Cassandra.
- Knowledge of data pipeline and workflow management tools: Azkaban, Luigi, Airflow, etc.
- Experience in working on linux based servers.
- Managing large scale production grade infrastructure on AWS Cloud.
- Good Knowledge on scripting languages like ruby, python or bash.
- Experience in creating in deployment pipeline from scratch.
- Expertise in any of the CI tools, preferably Jenkins.
- Good knowledge of docker containers and its usage.
- Using Infra/App Monitoring tools like, CloudWatch/Newrelic/Sensu.
Good to have:
- Knowledge of Ruby on Rails based applications and its deployment methodologies.
- Experience working on Container Orchestration tools like Kubernetes/ECS/Mesos.
- Extra Points For Experience With Front-end development NewRelic GCP Kafka, Elasticsearch.
PHP
ProgrammingDevelop complex plugins, extensions, applications and Workflows
Develop websites, eCommerce stores, CRM systems and custom web solutions
Integrate disparate systems using extensive API Programming
Participate in the development (and possibly, architecture) of indigenous products/offerings
Participate and contribute to community based open source projects
Well, we believe true software engineers are different. They might not even have a computer engineering degree. But you will find them sitting in computer labs for long, possibly building a command prompt game or learning a new programming language.
Were looking for true software engineers to join our company. For us, your academic performance is not a yardstick for selection. It does not matter if you were not at the top of your class, if you did not score a consistent first-class every semester, or if you had multiple KTs. Your marks do not define your abilities. Your interest lies in programming clubs, hackathons, following latest technologies, in practical learning. You have a passion for building great software, and the urge to prove your abilities by exceeding expectations.
If this sounds like you, then write to us. Tell us why we should hire you. Share with us your ambition, your interests and about a memorable project you worked on.
Desired Candidate Profile:
Passion for programming
Sound coding logic and analytical ability to design test scenarios and debug issues
Ability to work in a disciplined manner, follow standards, processes & rules
Keen interest in research about the latest web technologies and advancements
Enthusiasm to learn new technologies and incorporate them in the new offerings/solutions
Excellent verbal and written communication skills
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon