
What you will do:
- Defining the brand voice of the company (i.e., the uniformity in selection of words, the attitude and values of the brand while addressing the target audience over different media) in line with the company vision and in collaboration with the management, marketing & branding teams
- Relaying meaningful and empirical customer insights across teams to constantly enhance the company’s customer experience
- Driving a passionate, customer-centric culture within the company; partnering cross- functionally and influencing the company’s product roadmap to positively impact customer experience
- Training and supporting customer experience team members to deliver best in class service by developing proper standards, policies and procedures
- Setting the customer experience team goals and ensuring that it is in line with Company vision
- Establishing a consistent, accurate and timely reporting framework on key individual and team metrics
- Conceptualizing and rolling out the company’s customer experience roadmap on a quarterly, bi-annual and annual horizon
- Ensuring non- recurrence of customer issues by root cause analysis and elimination of key problems/ issues in the customer life cycle
- Developing a holistic customer journey and shaping all customer touchpoints: exhibitions, digital and print communication, social media interactions, in order to drive maximize customer satisfaction across all stages of engagement
- Taking full ownership of key performance indicators relevant to particular stages of customer engagement
- Discussing and handling complex escalations by coordinating with the company’s legal counsel
- Identifying the CRM needs of the company and keep making necessary additions to the company’s prowess in terms of software and hardware
- Working with HR and Management in hiring new members for the team from time to time
- Regular competitive landscape analysis and staying ahead of the curve
- Regularly assessing, appraising and training team members and helpng in building organisational capability
What you must have:
- Education from Tier 1 B-Schools with 6 to 8 years’ experience
- Proven Experience in augmenting customer experience and ratings at a company
- Ability to work independently
- Prior experience or deep understanding of omni-channel business strategies
- Strong Understanding or keen interest in technology/ automation
- Strong interpersonal skills
- Proven experience in managing teams
- Excellent written and spoken communication skills
- Hands on experience in managing teams and getting results
- Should have worked on integrating a CRM for a company
- Strong Analytical abilities and an empirical thought process
- Ability and readiness to work and thrive in an ambiguous and constantly changing
environment - Keen interest and prior experience in building systems and processes from the ground up
- Deep understanding of business and business metrics
- Ability to stretch long hours
- Proactive approach to business problems
Candidates with prior marketing experience are preferred - Excellent problem identification and solving abilities
- Inquisitive bent of mind
- Strategic thinking and the ability to make holistic and well-grounded in reality business plans
- Should exhibit strong leadership abilities
- Should understand Web Technologies

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Mandate Skills:
- 3 - 7 years of experience in cloud-native applications (Azure strongly preferred) using Python.
- Thorough understanding of Object-Oriented Programming (OOP) design and practices.
- Strong RDBMS experience (PostgreSQL, MS SQL etc.) designing tables & writing queries.
- Great command of design patterns (especially integration design patterns)

Overview:
We are seeking a skilled Full Stack Engineer with strong backend experience in .NET/.NET Core and frontend development using TypeScript and modern JavaScript frameworks. You will play a key role in building robust, scalable web applications that deliver a seamless user experience.
Responsibilities:
- Design, develop, and maintain backend services and APIs using .NET/.NET Core (C#)
- Build responsive and interactive frontend components using TypeScript and frameworks like React, Angular, or Vue
- Collaborate cross-functionally with designers, product managers, and other engineers
- Ensure code quality through unit testing, code reviews, and best practices
- Optimize application performance and scalability
Requirements:
- Strong programming skills in C# and experience with .NET/.NET Core
- Proficiency in TypeScript and modern frontend frameworks (React, Angular, or Vue)
- Experience with REST APIs, relational and/or NoSQL databases, and Git
- Solid understanding of web security, performance, and responsive design
- Strong problem-solving and communication skills
Nice to Have:
- Experience with cloud platforms such as Azure or AWS
- Familiarity with containerization tools like Docker and orchestration using Kubernetes
- CI/CD pipeline knowledge

Role Overview: As an Angular Developer (SDE 1), you will be responsible for developing and
maintaining high-performance, scalable web applications using Angular. You will work closely with
product managers, designers, and backend developers to create seamless and efficient user
experiences.
Key Responsibilities:
• Application Development: Design, develop, and maintain robust web applications using
Angular.
• UI/UX Implementation: Work with designers to implement responsive and user-friendly
interfaces.
• Code Quality: Write clean, maintainable code and conduct code reviews to ensure high
quality standards.
• Bug Fixing: Identify and resolve bugs and performance issues in a timely manner. •
Collaboration: Collaborate with cross-functional teams including backend developers,
designers, and product managers to deliver high-quality solutions.
• Testing: Develop and execute unit tests and integration tests to ensure application reliability. •
Documentation: Create and maintain technical documentation for code and processes.
Requirements:
• Education: Bachelor’s degree in Computer Science, Engineering, or a related field, or
equivalent practical experience.
• Experience: 1-2 years of professional experience in developing web applications with
Angular.
• Technical Skills:
o Proficiency in Angular (version 2+), TypeScript, HTML, and CSS.
o Experience with RESTful APIs and integrating with backend services.
o Familiarity with version control systems (e.g., Git).
o Understanding of responsive design principles and cross-browser compatibility.
• Soft Skills:
o Strong problem-solving skills and attention to detail.
o Ability to work collaboratively in a team environment.
o Good communication skills and the ability to articulate technical concepts to non
technical stakeholders.
Nice-to-Have:
• Experience with state management libraries such as NgRx or RXJS.
• Knowledge of modern front-end build tools and workflows (e.g., Webpack, npm). •
Familiarity with Agile methodologies and practices.
Responsibilities:
- Participation in the requirements analysis, design, development and testing of applications.
- The candidate is expected to write code himself/herself.
- The candidate is expected to write high level code, code review, unit testing and deployment.
- Practical application of design principles with a focus on the user experience, usability, template designs, cross browser issues and client server concepts.
- Contributes to the development of project estimates, scheduling, and deliverables.
- Works closely with QA team to determine testing requirements to ensure full coverage and best quality of product.
- There is also the opportunity to mentor and guide junior team members in excelling their jobs.
Requirements:
- BE/B. Tech. Computer Science or MCA from a reputed University.
- 3.5 - 6.5 Years of experience in software development, with emphasis on JAVA/J2EE Server side programming.
- Hands on experience in Core Java, Multithreading, RMI, Socket programing, JDBC, NIO, webservices and Design patterns.
- Should have Knowledge of distributed system, distributed caching, messaging frameworks ESB etc.
- Knowledge of Linux operating system and PostgreSQL/MySQL/MongoDB/Cassandra database is essential.
- Additionally, knowledge of HBase, Hadoop and Hive are desirable.
- Familiarity with message queue systems and AMQP and Kafka is desirable.
- Should have experience as a participant in Agile methodologies.
- Should have excellent written and verbal communication skills and presentation skills.
Scrum Master(BA)
· Working with customers and product manager to prioritize and validate requirements.
· Coordinate with the work efforts of 8+ person team for various projects and help team complete tasks successfully and on-time and resolved obstacles encountered by team members.
· Should Coordinate and participate in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items.
· Develop the crucial functional requirement specifications, creating detailed use cases and process flow diagrams to support functional specifications.
· Facilitate Daily Scrum Meetings and Monthly Reviews meetings. Conduct sprint retrospective and followed up on action items for continuous improvement.
· Prepare extensive cost - benefit analysis to support system and process changes
· Meticulously analyze complex data, staffing plans and variances to recommend solutions to improve revenue per call and customer satisfaction/retention
· Should be Responsible for two Agile Scrum teams
· Should be able to guide three development teams through transition from waterfall to Agile development.
· Coach the team members on Agile processes and facilitate planning meetings and retrospectives. Maintained task board and produced daily burndown charts.
· Remove impediments and protect team members from interruptions and distractions to maximize productivity.
· Work closely with Product Owners, coordinating product backlog grooming and story.
· Generate test plans work instructions and procedures from client requirements and industry standards.
· Interface with stake holders and facilitate communication between client and the IT department.
· Prepare use case documents and utilized JIRA to create UML diagrams including use case, activity and class diagrams to extract business process flows and workflows, thereby assisting development and quality assurance teams in understanding the requirements.
· Work on a team environment to finalize use cases to develop functional and detail design specifications of the application.
· Participate in JAD sessions for requirement, feasibility and risk analysis with various stakeholders, including designers, developers, QA and management to identify critical and high risk areas of the application.
· Collaborate with the QA team in reviewing and validating test plans and test cases, ensuring that the final application catered to the user requirements.
· Develop a user acceptance test plan and test case scenarios to guide a select group of key end-users in testing the user interface and functionality of the application.
· Examine and evaluate testing fixtures and procedures for appropriateness in the specific requirements.
· Conduct 5+ levels of testing including functional, regression, user acceptance, integration and performance to verify the client’s needs are met.
· Should be able to Communicate client’s business requirements by constructing easy-to-understand data and process models.



- 5+ years’ experience in customer focused product management in a technical product, end-to-end implementation and deployment within cloud systems.
- Must have experience in SaaS applications.
- Must have knowledge of Angular 8+, Azure, HTML CSS, JQuery, JavaScript ASP.Net, C#, SQL Server 2012/2014+ etc.
- Should have sound knowledge of Object-Oriented (OOPS) concepts.
- Must have experience in end-to-end product ownership and project management.
- Good experience in Relational Database Management Systems, Database design and Normalization.
- Hands-on experience in design, development, and debugging of systems.
- Object-Oriented Design (OOD) to ensure scalability and maintainability.
- Experience managing multiple clients with strong knowledge of Agile/SCRUM processes.
- Hands-on experience in DevOps and Azure functions.
KEY DUTIES AND RESPONSIBILITIES
· Working on and at times leading the full software development lifecycle of systems
- Solid technical background with understanding and/or hands-on experience in software development, web technologies.
- Works with the product development team on the validation and verification process.
- Coordinate with the sales team to promote the product.
- Experience of going through a full product lifecycle, integrating internal and external customer feedback into product requirements, managing change requests, driving prioritization and pre- / post-launch execution.
- Define product tasks and resource requirements.
- Analysis of systems, considering reliability, systems risks and code.
- Create technical and feature roadmaps along with release planning, sprint goals, and grooming of both technical and business functions.
- Manage project conflicts, challenges, and dynamic business requirements to meet expected deliverables.
- Experience in maintaining the document of application functionality.
- Excellent understanding of process management, improvement practices, operation services.
- Strong written and verbal communication skills.


- Liaise with fellow developers.
- Designing and implementing microservices which use the spring boot framework.
- Working in compliance with the full Software Development Life Cycle.
- Connecting microservices to interact with databases.
- Understanding of how streaming technologies work such as Kafka.
- Identifying and finding solutions to bugs.
- Ensure you've written adequate test cases to verify design requirements are being met.
- Create well written documentation for the individual microservices.
Kuliza helps BFSI enterprises build new-age Fintech products and platforms to power their digital business. We work with leading financial enterprises such as HDFC Life, Aditya Birla Finance, UTI MF, Birla Sun Life AMC, Coverfox, ICICI bank, VP Bank (Vietnam), Standard Chartered Bank and more and help them create world-class digital products as a part of their transformation assignments.
We are a 250+ strong team, headquartered in Bangalore with offices in other cities such as Mumbai and Singapore and have built 120+ digital products for various enterprises in India, Singapore, MiddleEast and US.
This opening is for Kuliza's Lending Software SBU which is in the business of implementing new-age lending systems/ platforms for banks and NBFCs across Indian and Global clients. More information about our lending product is available on our site: http://www.getlend.in/">www.GetLend.In
Awards and Accolades
Kuliza has been the recipient of multiple awards including the following featured ones:
- Awarded by Deloitte as one of the fastest-growing tech startups in India
- Awarded by Ernst & Young and Banking Frontier as provider of top 5 most innovative banking products in India
- Awarded by The Economic Times and Deloitte as a provider of most promising Fintech product in the Lending category in India
- Awarded by Elets as Best Lending System for NBFCs
Role Introduction
Technical leads oversee a team of personnel focused on technical issues, including software development, product releases, and engineering tasks. They are responsible for the end to end operations of the Development team. They often evaluate their team's work processes and best practices and implement changes to streamline operations.
Role Base Location: Bangalore
Responsibilities
- Design, develop, test and implement high-quality software, as a member of an agile development team
- Participate in code reviews, design reviews, architecture discussions
- Understanding the requirement and design/develop sustainable and agile application architecture
- Proactively identify architectural weaknesses and recommend appropriate solutions
- Proactively share technical knowledge and best practices with team members
- Engage in continuous learning and adoption of new concepts, technologies, and functionality
- Utilize Lend.in Platform to deploy the customer requirements in the BFSI Sector
Must-Have Qualification
- Solid Web developer with at least 4-5 years of Java/ J2EE experience
- 3+ years of Java experience along with spring boot is mandatory
- 3+ years of professional experience with enterprise architecture and developing highly scalable websites/services
- 3+ years of experience with database design and maintenance (MySQL)
- Proficiency with back and front end caching strategies (Memcached, Redis)
- Hands-on experience developing, releasing, and maintaining large-scale software
applications
- Must be a self-starter and enjoy working in a team
- Must have led a team of size 5 to 7
- High Energy levels and passionate to try new technology stacks
Good to have Qualification
- Prior experience in BFSI/Lending domain is a strong plus
- Startup DNA
- Experience in React and React Native

enterprise products
Strong experience with SOLID and programming design patterns
Strong experience of C#, ASP.NET, MVC, .Net Core
Experience with XML, ADO/ADO.NET, LINQ, AJAX, IIS
Extended experience with SQL, relational and non-relational databases like MongoDb,
DynamoDb
Experience in GIT/AWS DevOps.
Experience with Web API/ Rest API is a must.
Experience of cloud (AWS) is a must
Experience with Agile methodology

