About the role
Pendo is seeking a Senior Agentforce Revenue Management (ARM) Developer to lead the architectural transformation of our global quote-to-cash systems. You will own the technical strategy for migrating our existing CPQ infrastructure to Agentforce Revenue Management and serve as the primary architect for our revenue systems, ensuring that our pricing, billing, and subscription engines are built for enterprise scale.
Role responsibilities
- Architectural leadership: Lead the end-to-end technical migration from legacy CPQ to ARM, defining the target data model and transformation roadmap.
- ARM/CPQ solution design: Architect scalable pricing procedures and bundle logic for complex global requirements, multi-currency support, and intricate discounting hierarchies.
- Technical governance: Establish best practices for CPQ and ARM development, including configuration standards, documentation requirements, and code reviews.
- Integration architecture: Design and oversee high-performing integrations between ARM, Salesforce Billing, and ERP systems (Zuora) to ensure a single source of truth for revenue data.
- Advanced automation: Develop custom Apex solutions and complex Flows to handle unique business scenarios beyond standard ARM/CPQ capabilities.
- Stakeholder management: Partner with Finance, RevOps, and Sales leadership to translate business strategy into technical revenue configurations.
- Mentorship: Act as a technical mentor for junior and mid-level developers.
- Release management: Oversee deployment of revenue system enhancements using CI/CD tools, ensuring zero downtime for critical sales functions.
- Strategic roadmap: Evaluate new Agentforce and Revenue Cloud features to continuously improve the Pendo sales experience and operational efficiency.
Minimum qualifications
- 7+ years of Salesforce development experience with expert-level proficiency in Apex (Triggers, Classes, Async Apex), LWC, SOQL/SOSL, and Salesforce Flow.
- 5+ years of experience with the Salesforce Quote-to-Cash system, with strong experience in Salesforce CPQ configuration.
- Direct hands-on technical experience with Agentforce Revenue Management (ARM), specifically in architecture and data model transition.
- Proven experience leading a large-scale platform migration (e.g., CPQ to ARM or similar enterprise Quote-to-Cash transformations).
- Expert-level knowledge of the Salesforce CPQ and Revenue Cloud Advanced (ARM) data models and engine.
- Deep experience with the Order-to-Cash lifecycle, including amendments, renewals, and revenue schedules.
- Demonstrated ability to lead technical project teams and manage complex, multi-month implementation timelines.
- Bachelor's degree in Computer Science, Engineering, or a related field.
- Ability to work from the office at least 3 days per week.
Preferred qualifications
- Salesforce Certified Revenue Cloud Consultant and Salesforce Certified CPQ Specialist.
- Experience with Agentforce Revenue Management (ARM) / Revenue Cloud Advanced (RCA) early adopter programs.
- Experience integrating Salesforce with Zuora Billing or Zuora Revenue.
Shubham Vishwakarma
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About Pendo
About
About Pendo
Pendo is a leading product experience and software analytics platform that helps companies understand how users interact with their software and improve those experiences. It operates in the product analytics and digital adoption space, enabling organizations to combine analytics, in-app guidance, and user feedback in one unified platform.
Pendo – Key Highlights
- Founded in 2013, headquartered in Raleigh, North Carolina
- Serves 14,000+ companies globally
- Processes 20B+ daily events and supports 1B+ users
- 850+ employees across global offices
- Raised $350M+ total funding from investors like General Atlantic, Tiger Global, and Sapphire Ventures
Chisel was acquired by Pendo in 2026, marking a key milestone in its journey. The acquisition strengthens Pendo’s push into AI-driven product experience, with Chisel’s agentic capabilities becoming a core part of Pendo’s broader platform vision.
Chisel Labs is an AI-powered product management platform built to help product teams move faster and make better decisions. It operates in the product management and AI SaaS space, bringing feedback, roadmapping, and documentation into a unified system of record.
At its core, Chisel functions as an AI PM Agent, automating workflows like PRDs, research, and feedback analysis - allowing teams to focus on strategy, prioritization, and product outcomes.
About Chisel
Chisel is a lean, globally distributed team with presence across the US and India. The team operates at the intersection of AI, product management, and enterprise SaaS, with a strong emphasis on ownership, speed, and building for real-world product teams at scale. Post-acquisition, the team is now part of Pendo’s broader organization.
🏆 Milestones
- Founded in the early 2020s as a next-gen product management platform
- Built one of the early AI-native PM agents for automating product workflows
- Grew adoption across global teams with integrations like Jira, Salesforce, and Zendesk
- Achieved strong product recognition across PM tooling ecosystems
- Acquired by Pendo (2026) to accelerate AI innovation in product experience
Candid answers by the company
Pendo is a product experience platform that helps companies understand how users interact with their software and improve those experiences through analytics, in-app guidance, and feedback tools.
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