Salesforce Developer

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We are seeking enthusiastic individuals to join our team as Customer Care Executives for both Voice and Sales processes. As a Customer Care Executive, you will be responsible for addressing customer inquiries, resolving issues, and promoting our products/services to potential customers.

Qualifications:

- Minimum educational qualification: 12th pass.

- Age between 18 to 30 years.

- Excellent communication skills in English and Hindi

- Ability to handle customer queries and provide appropriate solutions.

- Prior experience in customer service or sales is preferred but not mandatory.

Responsibilities:

- Handle inbound/outbound calls professionally and provide information about products/services.

- Identify customer needs, clarify information, and close sales.

- Maintain a high level of customer satisfaction through effective problem-solving.

- Achieve sales targets and goals as set by the company.

Salary and Benefits:

- Starting salary of INR 18,000 per month.

- Performance-based incentives and bonuses.

- Comprehensive training and career development opportunities.

About Company

Our client is a luxury home décor brand where technology enables world class home interior design.

Job Overview: We are seeking a highly creative and talented Copywriter to join our team. As the Copywriter, you will be responsible for written material for various platorms, such as websites, blogs, social media, and marketing campaigns that showcases the elegance and uniqueness of our luxury interior designs. Your words will play a pivotal role in enhancing our brand image, driving client engagement, and to produce engaging, informaƟve, and well-structured content that resonates with the target audience.

Responsibilities:

·       Develop captivating content surrounding our luxury interior projects that is well researched and in line with the organisations brand communication.

·       Team up with designers and marketers to create compelling content across our platform.

·       Dig deep into interior trends to create authentic content that resonates with readers.

·       Conducting keyword research and using SEO best practices to enhance online visibility and increase organic traffic.

·       Develop related content for multiple platforms, such as websites, email marketing, product descriptions, videos, and blogs.

·       Bring fresh ideas to the table and collaborate with our creative squad.

·       Edit & improvise content consistently to improve readability.

·       Edit and proofread content for impeccable grammar, spelling, and coherence, ensuring the highest quality output.

·       Stay up-to-date with industry trends, emerging technologies, and relevant news to infuse fresh perspectives into the content.

·       Prior experience in the luxury sector is mandatory.

Requirements:

·       Master’s degree in English, Journalism, Communications/PR, or a related field.

·       Substantial experience in content writing, copywriting, or a related field.

·       Portfolio of relevant writing samples.

·       Familiarity with web publication techniques, marketing tools, MS Office or Google Suite.

·       Impeccable grasp of the English language, including idioms and current trends in slang and expressions

·       Excellent verbal and written communication skills

·       Creativity along with a keen eye for details

·       Strong grasp of SEO principles and keyword integration for optimized content.

·       Monitor and analyse the performance of key performance indicators (KPIs) to offer suggestions for improvement.

Position - HR Head

Job Description:

- The Head- Human Resources will play a critical role in attracting, developing and building human capital for the organization. The candidate must demonstrate strong functional knowledge of all aspects of human resource management in formulating and executing Human Resource Strategy, which aligns to the overall business goals.

- The candidate will be responsible for building a strong performance driven culture through appropriate HR interventions including talent management, learning and leadership development.

- The Head-HR will lead and contribute in strengthening the culture and key values of the organization to develop a strong and unique Employee Value Proposition for the organization.

- The Head-HR will be responsible for all functions within HR and work closely with various business functions in the organization to contribute to the company's overall success.

Job Responsibilities :

- Be a strategic advisor on all aspects of people management for the organization

- Develop and foster a work environment that is entrepreneurial, customer focused, results-oriented

- Encourage employee participation and contribution to the growth and well-being of the business and bring in external recognition for our brand as Employer of choice

- Establish and maintain high levels of employee engagement activities and commitment

- Design and implement Annual Employee Satisfaction Survey (ESAT) and disseminate the feedback and learning to the entire organization

- Provide accurate and constructive analytics to the leadership team and help formulate people strategies basis the information

- Design the annual HR budget and ensure optimal utilization of resources to ensure effective outcome for all HR metrics

- Responsible for Talent Management strategy including appropriate learning interventions and leadership development

- Develop, build and manage Professional and Career Development programs along with relevant and contextual training programs in line with the growth and evolution of the organization

- Guide and coach the HR team to deliver efficient, high-quality HR solutions and services with respect to - Recruitment, onboarding, Performance Management, Employee Engagement,

- Organization Development, Training and Development, Rewards and Benefits

- Align the annual Compensation & Benefit strategy with business goals and objectives and drive the performance link pay and ESOP as per the Performance Management System cycle

- Build an organization that is fully compliant with all statutory and regulatory requirements

Skills/ Experience/ Education :

- Master's degree in Business, Human Resources or related field required

- Should have experience of establishing Human Resources as a strategic corporate asset and tool in building a unique corporate culture

- Expertise in HR functional areas including talent acquisition, performance management, learning and development, compensation and benefits

- Should have created and executed programs in strategic HR areas like operations efficiency, organization development and change management

- Experience in coaching and mentoring leadership to next level, being an effective sounding board for the Business Leaders of the organization and leadership team of group companies will be important

- Great team player and ability to work effectively in a matrix organization environment

- Strong written and oral communication is essential

We are seeking a talkative, sensible, and skilled negotiator to join our team as an operations associate. The ideal candidate will possess excellent communication skills, a friendly and engaging personality, and the ability to negotiate with clients in a persuasive and professional manner.

Key Responsibilities:

Contact potential customers by phone, or email.

Establish and maintain long-term relationships with customers

Negotiate with clients to achieve objectives

Analyse and understand customer concerns and Company requirements

Prepare and maintain Data Report

Follow up with customers

Qualifications:

Graduate, team, and coordination project experience preferred

Excellent communication and negotiation skills, both verbal and written

Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Good problem-solving skills and the ability to think on your feet

Familiarity with basic computer applications and sales software

Ability to work well in a team and with customers from diverse backgrounds

Prior sales or customer service experience is a plus

If you are a talkative and sensible individual with a talent for negotiation and a passion for delivering exceptional customer servicing, we encourage you to apply for this exciting opportunity.

Preferred candidates, usually spend a lot of time and are familiar with influencers on Instagram and YouTube.

Responsibilities 

• Gain a deep understanding of customer experience, identify, and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth

• Translate product strategy into detailed requirements and prototypes

• Scope and prioritize activities based on business and customer impact

• Define vision, strategy, teams and detailed roadmap for the Customer Acquisition area, maximizing monetization through marketing channels like SEO, SEM, CRM, Display Advertising,

• Drive operational product delivery: specify user stories/ product features, determine business value, priorities and MVP. Support product build. Provide acceptance for delivered product.

• Identify customers behaviours and needs through research and analysis on the upper funnel of the customer journey

• Analyse, understand and share learnings from experimentation to build a strong knowledge base of the product
  
  Skills and Experience
  
  - AARRR
  
  - Min. 4 years experience in B2C Product Management
  
  - Experience on Customer Acquisition Marketing, being able to define strategies to achieve marketing goals though product roadmap planning
  
  - Solid end-to-end understanding of internet businesses
  
  - Solid technical understanding
  
  - Experience with web analytics software such as Google analytics
  
  - Familiarity with A/B testing or other multivariate testing
  
  - Knowledge and experience in conversion optimisation, digital marketing, UX design and/or consumer psychology and research is a plus
  
  - Highly developed interpersonal and communication skills
  
  Abilities/Qualities
  
  - User focused individual who keeps the customer at the heart of everything we do, while having strong commercial awareness
  
  - Data driven. Base your decisions on facts rather than opinions
  
  - A go-getter who isn't afraid to get their hands dirty and dives into a project to achieve success by problem solving
  
  - Eager to learn and aware that valuable information can come from both positive and negative results through experimentation -Passionate about product development and constantly looking for ways to improve it
  
  - Open minded team player with excellent communication skills -Self-motivated and results driven with a take charge attitude to manage the full development cycle of a product

• Skilled at working effectively with cross functional teams in a matrix organization