Salesforce Developer

As a customer success manager, your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)

• Be the single point of contact for all your customers from the time they sign the contract.
• Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering the value promised.
• Understand the customer’s goals, org structure, key challenges, and define their success.
• Work with sales and onboarding team to plan and execute a seamless customer onboarding process, ensuring a smooth ‘go live’.
• Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
• Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value, and renewal timeframe, making sure subscriptions are renewed timely.
• Monitor at-risk customer behavior and carry out activities to retain them.
• Own churn and expansion for all your accounts.
• Identify opportunities for portfolio growth and contact customers for upsells.
• Work towards turning customers into advocates of QDC.
• Collaborate with the Marketing team to build customer case studies, testimonials, and referrals. 

• At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ready to work during US hours - in future

• Drive Customer Success Outcomes
  • Increase renewal rates and reduce churn
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
  • Drive new business growth through greater advocacy and reference-ability
• Optimize Customer Lifecycle
  • Identify opportunities for continuous improvement
  • Learn from best practices in industry
  • Take Decisions on contentious issues during customer journey
• Manage Customer Success Activities
  • Customer Support Management
  • Customer Success Management
  • Renewals
  • Billing and Collections (along with finance)
  • Advocating for Cross Sell and Upsell
• Inspire Customer Success Across Company
  • Create company-wide culture of Customer Success
  • Align with Marketing around marketing to existing clients
  • Align with Product around driving product roadmap
  • Align with Sales around cross-sell and up-sell and focus on selling with a retention focus
  • Create company-wide customer feedback loop
  • Align with Finance around measurement and forecasting
  • Align with Executive Team around key metrics and objectives

Requirements:

• 2+ years experience in B2B organizations
• Strong empathy for customers AND passion for revenue and growth
• Ability to manage influence through persuasion, negotiation, and consensus building
• Ideally combined background of post-sale and sales or business experience
• Excellent communication and presentation skills
• Deep understanding of value drivers in recurring revenue business models
• Analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• Relevant Bachelor’s degree; preference for computer science or related degrees
• Need - good excel skills. Want - good ppt skills
• Handling tough situations or unhappy customers

We are looking for a Business Intelligence (BI)/Data Analyst to create and manage Power Bl and analytics solutions that turn data into knowledge.  In this role, you should have a background in data and business analysis. If you are self-directed, passionate about data,

and have business acumen and problem-solving aptitude, we'd like to meet you. Ultimately, you will enhance our business intelligence system to help us make better decisions.

Requirements and Qualifications

• BSc/BA in Computer Science, Engineering, or relevant field.
• Financial experience and Marketing background is a plus
• Strong Power BI development   skills including Migration of existing deliverables to PowerBl.
• Ability to work autonomously
• Data modelling, Calculations, Conversions, Scheduling Data refreshes in Power-BI.
• Proven experience as a Power BI Developer is a must.
• Industry experience is preferred.  Familiarity with other BI tools (Tableau, QlikView).
• Analytical mind with a problem-solving aptitude.

Responsibilities

• Design, develop and maintain business intelligence solutions
• Craft and execute queries upon request for data
• Present information through reports and visualization based on requirements gathered from stakeholders
• Interact with the team to gain an understanding of the business environment, technical context, and organizational strategic direction
• Design, build and deploy new, and extend existing dashboards and reports that synthesize distributed data sources
• Ensure data accuracy, performance, usability, and functionality requirements of BI platform
• Manage data through MS Excel, Google sheets, and SQL applications, as required and support other analytics platforms
• Develop and execute database queries and conduct analyses
• Develop and update technical documentation requirements
• Communicate   insights   to both   technical   and non-technical audiences.

Bachelor’s degree in Computer Science, Information Systems or related field and/or equivalent relevant experience  Three years of progressively challenging experience working as a CC&B suite Senior Developer in solution architecture, project management, system design, development testing, implementation and support  Advanced knowledge in CC&B Java, C2M, Oracle Database, CC&B data model and Oracle Utilities Application Framework  Proficient in usingHibernateQuery Language, XAIIWSWeb Services, CCB Configuration Tools, web-based languages(e.g., HTML, XML, SOAP, JavaScript, etc.) and UNIX • Extensive experience with Oracle Utilities SDK and Eclipse 3.7 and with writing high performance, multi-threaded, critical java applications over large databases including Oracle 10g and Oracle 11g.  Proficient working knowledge of SQL and relational database concepts and developing stored procedures in Oracle 10g and Oracle 11g  Knowledge and understanding of software development life cycle and industry best practices  Proficient in the use of MicrosoftOffice applications  Experience should include multi-product implementations (CC&Bintegrations with MWM, MDM, WAM, CSS, etc).  Must have experience with other integrations involving the XAI IWS interfaces  Must have in-depth knowledge of field order and field activities workflow, configuration and writing custom services  Must have prior experience implementing MWM (mobile workforce) or any other third party workforce tool with CC&B  Must have prior experience implementing CC&Bwith a customer portal 

Job description – Backend Developer

About Wekan Enterprise Solutions

Wekan Enterprise Solutions helps companies grow by modernizing their most critical legacy and on-premise applications, migrating them to the cloud and leveraging the most cutting-edge technologies. With a strong focus on Cloud, Mobile and IoT environments, our solutions help companies reduce TCO and improve their ROI on their technology investments. We are also the #1 MongoDB Global Strategic SI partner for mobile modernization.

Location - Chennai or Bangalore

Who are you ? An individual with...

• Good problem solving skills
• Good understanding of software design patterns.
• Believes in software as an enabler and is not constrained by one language or technology and is willing to scale with the product needs.
• Passion for Quality in the work being done.
• Excellent verbal and written communication skills.

Roles & Responsibilities

• Building and developing products and platforms for both client side as well as server-side scalable applications. These include designing Omni-channel (mobile, tablet & web) applications.
• Collaborate well with engineers, researchers, and data implementation specialists to design and create advanced, elegant, and efficient systems.
• Suggest & implement best practices for performance tuning while working on the larger datasets.
• Maintain quality and ensure responsiveness of applications.
• Perform design reviews and code Reviews with the Team
• Provide real time knowledge transfer to the team on the Requirements I UI Design & Development.
• Manage the infrastructure & deployment of the release artefacts by coordinating with respective peoples.
• Work in an agile environment with the defined sprints to deliver the assigned work in the stipulated timelines.
• Adhere to software development best practices and coding standards in all work products and participate in the refinement of those practices and standards to improve quality and productivity.

Skills

1. Must have strong 4 to 5 years of hands on experience Web Applications Development with good expertise in Node JS Stack using ORM like mongoose/Typeorm.
2. Proven experience building application using micro service environment using Docker/Kubernetes platform.
3. Experience in creating node modules and packaging through package manager’s.
4. Strong development and coding skills, good analytical and problem-solving skills.
5. Experience in writing JUnitest cases & performing code coverage using tools like mocha/sonarcube/hudson.
6. Rest API implementation using GraphQL.
7. Experience is building Dashboards with any chart library in Angular is a must 5. Experience in writing Restful API’s using Node/Python/Scala/Java, etc.
8. Knowledge of modern authorization mechanisms such as JSON Web Token, OAuth2.
9. Familiarity with code versioning tools such as Git, Bit bucket
10. Experience in working on Build Tools like NPM, Gulp, Bower, and Web pack.
11. Understanding of Agile & Scrum development methodology.
12. Knowledge of AWS, Azure will be an added advantage.

Tools & Technologies

Web Technologies: 1 NodeJS,  HTML5, CSS3, jQuery, Bootstrap, JavaScript, AJAX, Postman, REST API, Express 2. Testing:Jest, Karma 3. Databases: Mongodb, NoSQL, Redis 4. Code Management: Git, Bit bucket 5. Operating System: Mac, Linux, Windows 5. Cloud Technologies: AWS, Azure.

QA automation engineers to design automated tests to validate the functionality of network protocol software stack. Their job is to create the initial test plan, write the scripts, install the automation testing protocols, and report the results.

Experience Required: 0-2 years

Primary Skills:

Hand on experience to QA the product following customer requirements.

Prepared test cases, testing, documenting errors (depending on the phase of the project) Checking the bug tracking system for the fixed errors.

Following the automation testing plan to prepare and execute the automation testing and verifying the automation testing results and fixing the automation cases and automation environment issues.

Candidate should have fundamental core networking skills, with basic knowledge of TCP/IP Protocol suite, OSI layered architecture and should be able to relate that knowledge in troubleshooting related issues.

Ability to learn quickly and adapt to new product as organization evolves.

Additional Skills (Preferred):

0-2 years of experience in QA in the field of computer networking is plus.

Hands on experience with Cloud systems, APIs, Application and Database systems.

Hands on experience with Linux and knowledge of Operating System concepts.

Good understanding of complete software delivery cycle(worked with ticketing system, escalation management and building knowledge base for customer support organization)

Nice to have experience in Selenium.

Knowledge in SNMP Protocol.

Familiarity with IXIA Traffic Generator and its APIs for Automation.

Minimum Qualifications:

B.Tech / M.Tech / M.Sc (Computer Science/Information Technology/MCA)