Exp : 7- 15 yrs
- 7+ years strong technology background with excellent hands-on knowledge of Salesforce application development.
- Strong in developing Lightning components, Aura framework & UI designing web- pages. Hands on experience on LDS components and lightning app builder.
- Experience in consuming and exposing SOAP and REST based APIs
- Strong fundamentals in SFDC database with SOQL & SOSL
- Hands on Salesforce Channels such as Partner Community, Success Community & cloud communities.
- In depth understanding of SFDC Profiles / Roles and Sharing Rules , Validation Rules , Tasks , Workflow rules , Triggers , Process Builder etc.
- Experience with the https://ind01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsalesforce.com%2F&;data=04%7C01%7CRJagan%40TechMahindra.com%7C747a7614a2ca4743ec1b08d90ef65b00%7Cedf442f5b9944c86a131b42b03a16c95%7C0%7C0%7C637557273514172899%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uDcwmfR55KJjKle%2FkoPprdxeypszF%2BW85MOJWXe0WU0%3D&reserved=0">Salesforce.com APEX data loader , https://ind01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsalesforce.com%2F&;data=04%7C01%7CRJagan%40TechMahindra.com%7C747a7614a2ca4743ec1b08d90ef65b00%7Cedf442f5b9944c86a131b42b03a16c95%7C0%7C0%7C637557273514182896%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wsvlAMzgXJ35%2FTMHJPWUur54rXEEeL7GD5ZVqZk9Vd0%3D&reserved=0">Salesforce.com web services APIs
- Certified in SFDC technical domain would be preferred.
Subodh Popalwar
Software Engineer, Memorres
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Skill to Test
• ReactJS
• JavaScript, jQuery
Primary Skills
• Frontend frameworks (ReactJS and/or Angular)
• Pure JavaScript, jQuery
• Bootstrap, HTML5, CSS, SASS
• CRM Development (Salesforce, Dynamics, ServiceNow)
• Working with third-party APIs
Secondary Skills (nice to have)
• Java EE (Servlets, JSTL, JSP, JDBC)
• Passionate about Implementing UX\UI of web applications
• API Design (REST)
• Understanding of browser technologies and limitations
Soft Skills
• Thrives collaborating in a team environment with a diverse range of people
• Passionate about delivering an amazing customer experience
• Able to have a change of mind, and able to change the minds of others
• Writes clearly and concisely
• Capable of working without a company office, with a fully remote team
Growth Skills
• Possesses a good work ethic; a self-starter with a desire to grow
• Always looking for better ways to get the job done
About the company
Extramarks is a leading educational - technology company, creating student-friendly digital learning solutions and keeping pace with globalization and technology in education. We have been in the market for the last 13 years operating different verticals PAN India. We provide education learning techniques across India, Singapore, Kuwait, UAE and South Africa. We at Extramarks are looking for Customer Relations Executives tasked with leading a team of executives and maintaining fruitful relations with our existing customers. The priority is to assist the organization to acquire new customers, and to maintain a good relationship with our existing ones. This means effective business development and customer relations executives are in massive demand in nearly every job sector there is including business to business, business to customer and even non –profit organizations.
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The role being offered is Customer Relations Executive for B2C segment. As a Customer relations executive, you will be required to maintain continuous contacts with our existing customers and ensure the highest level of Engagement score.
Location
Noida, India
Roles and responsibilities
- Keep abreast with Extramarks latest offerings and best practices
- Ensure smooth onboarding of the user/customer, and tell them about the features of the product for better engagement of the Customer
- Maintain and strengthen relationship with existing customers
- Collaborate with the support team (technical and academic) to address customer queries
- Conducting in-depth needs assessments to better understand each customer’s requirements to ensure highest satisfaction and Higher Utlization of the Application
- Prompting clients to upgrade their existing packages and to purchase additional offerings.
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- Ensuring a good renewal rate of the subscribed packages
- Retain customers who raised an issue for refund/cancellation
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There are two rounds for the selection process:
➢ PI - 1st Round
➢ PI - 2nd Round
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- B.E. / B.Tech, MBA, PGDM, Or Any Graduate/Post Graduate
- Excellent interpersonal and communication skills
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- Upholding our KYC & Compliance framework in place working closely with the Risk & Data team to ensure monitoring & portfolio performance.
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Follow CutshortSubodh Popalwar
Software Engineer, Memorres