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About Centelon
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Key Responsibilities:
- Make outbound calls to customers and explain products/services in Tamil
- Handle inbound customer queries politely and professionally
- Maintain call logs, update customer records, and follow up regularly
- Achieve daily/weekly targets for call volume and lead conversion
- Provide accurate information and resolve customer concerns
- Report call status and feedback to the team lead/manager
Requirements:
- Good communication skills in Tamil (additional languages a plus)
- Basic computer knowledge and typing skills
- Patience and customer-friendly attitude
- Previous experience in telecalling or customer service is an advantage
- Minimum qualification: 10th/12th/Any Degree
Looking for a passionate Production Support Lead and team player who wants to learn, contribute and bring fun & energy to the team. We are a friendly startup where we provide opportunities to explore and learn a lot of things(new technology/tools etc.,) in building quality products using best-in-class technology.
Responsibilities :
· Customer Relationship Management
· Incident Management. Manage ticket queue and resolve it in timely manner.
· Analyzing the incidents and either responding to the end user with a solution or escalating it to the other IT teams.
· Troubleshoot minor and major system problems in a timely manner and escalate to L3 support when necessary.
· SLA Management
· Develop and maintain accurate technical and user documentation.
· Working with QA to ensure the quality and timing of new release deployments.
Skills/Experience :
· Strong analytical and problem-solving skills and interest in learning new things will be the key.
· Excellent interpersonal skills handling internal and external customers
· About 3 years of professional experience in providing product support in leading BFSI sector organisations
· Experience in any DB (SQL/noSQL)
· Testing Exposure will be an added advantage
● Deep knowledge and hands-on experience of Java & UI stack.
● Proficient experience of web technologies, frameworks and tools like HTML, CSS, JavaScript, React, NodeJS, XML, jQuery, Spring, etc.
● Should be well versed with State Management, Redux, Reducers, Java Script, CSS in ReactJS/UI
● Practical experience of test-driven development and constant refactoring in continuous integration environment.
● Experience in Oracle PL/SQL programming is required, knowledge of SQL and relational databases
● Experience working in an agile team, practicing Scrum, Kanban, or XP
● Experience of performing Functional Analysis is highly desirable.
● Excellent communication and teamwork skills.
People skills:
● End to end ownership in driving team towards delivery.
● Performance and productivity orientation to promote high-quality results.
● Profound analytical skills and problem-solving abilities.
● Good communication and excellent interpersonal skills.
● Pro-active and flexible working approach.
● Ability to think outside the box to resolve problems.
● Efficient and well organized, detail oriented.
designing powerful new integrations to scaling our real-time web service to hundreds
of users
2. Build high-impact, end-user features that vastly improve user productivity.
3. In a small cross-functional team you will collaborate closely to discuss the feasibility
and direction of prototypes or planned product features.
4. Address complex problems at both an application and system-level, and maintain
existing codebases
5. Work directly with CTO to set the tone for the engineering culture and create
processes for improving engineering standards
This role is tailor-made for you if
1. You have a work experience of 3+ years as a full-stack engineer
2. You have hands-on experience with Node JS, React JS, React Hooks, Javascript,
TypeScript
3. Demonstrated fluency with REST APIs, third-party libraries, and client/server
architectures
4. You are passionate about great UX
5. You have experience with maintaining backend microservices
6. You are comfortable conducting code reviews and giving feedback to ensure high
standards of code maintainability and extensibility
7. You are energized by ambiguity and can create structure in a dynamic, fast-paced
environment
8. You’ve high confidence, low ego, and are generally a good human being :)
You earn brownie points if
1. You love Slack (we are a Slack first company)
2. You have been part of an early/mid-stage start-up before
3. You love TechCrunch. We are obsessed with reading and talking about startups
4. You have created some amazing open-source projects
Strong experience in social media recruitment, catering to a good number of profiles from, Social media (LinkedIn, Twitter, Facebook).
Good experience in X-Ray searches has been able to source good profiles using the same.
Highly efficient and effective at creating strings and searches using all Boolean operators.
Thorough knowledge of sourcing using different job portals, networking sites, Google search, Boolean Search, LinkedIn Search (Advanced), and
using complex Syntax for mentioned.
Lead coordination of candidates. Have grass-root exposure to headhunting for across verticals, complex and simple feasible searches.
Managing end-to-end recruitment life cycle process. Developing a search strategy to locate suitable candidates.
Sourcing the right kind of profiles through an internal database, headhunting, job portals, and networking as per job specifications given.
Validating, Screening and short listing of Candidates. Conducting first-level interviews (Telephonic) to check communication skills, technical skills,
interest level, availability, salary, and everything possible. Validating, Screening, and short listing of Candidates.
Arranging and coordinating both Telephonic and in-person interviews for the shortlisted, candidates.
Negotiating salary. Assisting in smooth transition: Documentation and Joining.
Navgurukul is a collective of changemakers who are passionate about creating a large-scale social impact, particularly, improving the quality of our education system while making it accessible to the marginalised communities.
We train students from low-income & marginalised communities in Software Engineering in our residential programme for students for enabling them to get aspirational jobs, have a voice, and be equipped to bring at least 10 families out of poverty in a financially sustainable model. So far we have placed around 150+ students in various companies including but not limited to Mindtree, Thoughtworks, Unacademy, etc.
You can be a part of this movement through the CIF Fellowship.
To know more about CIF visit us at codeindiafellowship.org and to apply you can fill the form at bit.ly/cifapply.
- 4+ years of experience
- Excellent technical skill on Salesforce or similar applications which include building customized applications using JAVA, MIcroservices, Apex classes and Triggers, Visualforce Pages, Apex Jobs, Lightning Component, Integration, Process Builder or configure components/Flexi pages to implement expected functionality.
- Worked with different tools like Copado, Data loader, Jira, VS Code, Eclipse, SonarQube, etc.
- Able to Manage deployment activities, code review, and deployment using data loader
- Implementation of Entitlement and Milestones, platform events, visual flows, etc.
- Implement web services using REST API/SOAP API.
- Inbound / Outbound Integration.
- Involvement in Solution designing and Estimations.
- Create Email Templates, Page Layouts, Record Types, Custom Fields, Lightning Record Pages, etc.
- Performed pre-deployment and post-deployment activities.
- Experience in Workflows, custom metadata
- Implementing DevOps in Enterprise application
- For Support Developer – Problem-solving mindset
Good to have –
- BFSI industry experience
- Agile project management experience
Dear All,
On behalf of one of our clients, we are hiring ambitious Sales & Marketing Executives
Job Description
As the sales and marketing executive you will be involved in developing marketing strategies, implementing marketing plans, developing sales strategies, maintaining customer relations, and creating sales reports.
Research and recommend prospects for new business opportunities. Research and analyze sales options. Build and maintain relationships with clients and prospects. Working with the sales team to develop targeted sales strategies. Answering client queries about product specifications and uses. Maintaining client relations. Collect and analyze information and prepare data and sales reports. Build and maintain professional networks
Requirements
1. MBA in Marketing, Business, or a related field.
2.Proven work experience as a Sales and Marketing Executive.
3.High-level communication and networking skills.
4.A passion for sales.
5.Understanding of commercial trends and marketing strategies.
6.Ability to negotiate and understanding of marketing skills
7.Self-motivated and goal-oriented, desire to deliver results
8.Ability to create and deliver presentations
9.Fast learner and a quick thinker









