Salesforce Architect

Director of Engineering — Flights Platform

AI-First Travel Commerce · High-Scale Distributed Systems · Marketplace Infrastructure

🌏 The Problem Space

A flight search looks trivially simple. It is anything but.

Every query you fire triggers a choreography of distributed systems operating in real-time — integrating with a dozen airline GDS/NDC providers, computing dynamic fares across inventory buckets and fare rules, ranking thousands of itineraries by relevance and business intent, and returning a ranked, priced, bookable result set — all in under 100ms.

→ Millions of search queries per minute

→ <100ms end-to-end SLA with external API dependencies

→ High-value transactions — a bug here means a missed booking, not a failed render

→ Pricing errors erode trust faster than any other failure mode

We are rebuilding the Flights platform as a real-time commerce engine for Bharat — AI-native from day zero, built to power both B2C consumer journeys and high-stakes B2B enterprise corridors.

This is a once-in-a-decade opportunity to build national-scale flight infrastructure from first principles.

🧠 What You Will Own

You will own the full Flights platform — systems, architecture, and the teams that build them.

Core System Domains:

•Search Systems — high-throughput, low-latency query pipelines returning ranked, bookable options

•Pricing & Fare Engine — dynamic pricing logic, fare rules, promotional overlays, and real-time validation

•Booking & Ticketing — transaction-critical flows requiring strict consistency, idempotency, and zero data loss

•Airline Integrations — managing unreliable external GDS/NDC APIs with retries, circuit-breakers, and reconciliation

•Post-Booking Flows — cancellations, modifications, refunds — correctness at the margin is non-negotiable

Platform Scope:

•High-scale APIs serving consumer apps, B2B enterprise clients, and third-party partners

•Event-driven state machines managing booking workflows across async boundaries

•Observability and reliability infrastructure across all mission-critical flows

Team Scope:

•Lead 15–30+ engineers across multiple product and platform teams

•Manage Engineering Managers and Principal/Staff engineers

•Own hiring, org design, and technical direction

⚙️ Core Engineering Challenges

This role is fundamentally about making the right trade-offs under uncertainty — at scale.

Latency vs. Accuracy — when do you serve a cached fare vs. call a live airline API?

Availability vs. Consistency — graceful degradation at booking time vs. strict price validation

Cost vs. Performance — when is an external API call worth it vs. a cache hit?

Scalability vs. Simplicity — the best system is the one your team can reason about under incident

🤖 AI-First Engineering

AI is not an afterthought. It is load-bearing architecture.

•LLM-powered pricing intelligence — dynamic fare prediction and demand signals

•RAG pipelines for fare rules, refund policy, and support automation

•Agentic booking resolution workflows — autonomous exception handling at scale

•MCP-based orchestration layers for multi-provider integration

⚖️ Key Responsibilities

Architecture & Distributed Systems

•Design and evolve sub-100ms distributed query systems serving millions of concurrent searches

•Build fault-tolerant booking pipelines with strong consistency and durability guarantees

•Drive Kafka-based event architectures for booking state management

Reliability & Observability

•Own 99.99%+ availability for booking and pricing systems

•Build deep observability — metrics, distributed tracing, structured logging, SLOs/SLAs

•Lead post-incident reviews and drive systemic reliability improvements

Business Partnership

•Partner with Product, Revenue, and Partnerships to translate commercial goals into architecture

•Influence platform roadmap, supplier strategy, and long-term technical investment

🛠️ Technology Stack

Backend: Java · Kotlin · Go · Python

Architecture: Microservices · Event-Driven (Kafka) · gRPC

Data: Redis · Aerospike · DynamoDB · Elasticsearch

Cloud: AWS (EKS, EC2, S3)

Observability: Prometheus · Grafana · OpenTelemetry

👤 Who You Are

•12–16 years in backend/distributed systems; 5+ Years in an Engineering Leadership role, led teams of 15–50 engineers

•Built and scaled large B2C + B2B platforms — Travel Tech, FinTech, or high-scale Consumer

•Deep expertise in real-time systems, marketplace dynamics, and external API integration

•Tier-I institute background strongly preferred (IIT / IIIT / NIT / IISC / BITS / VIT / SRM — CSE/ISE)

🚀 Why This Matters

Build national-scale infrastructure for 1.4 billion people

Sit at the intersection of AI · distributed systems · marketplace economics

Define the future of travel commerce in India — from architecture to product

Job Overview: 

 We are looking for an experienced, proactive, and self-driven Marketing Executive who can independently manage and execute the overall marketing function. This role requires a strong understanding of both traditional and digital marketing, combined with the ability to plan, implement, and monitor marketing activities end-to-end. 

The ideal candidate will take full ownership of marketing initiatives, coordinate with internal teams, and drive brand visibility, lead generation, and marketing performance with minimal supervision. 

Key Responsibilities: 

 1. Marketing Strategy & Execution (Core Responsibility) 

• Develop and execute quarterly and annual marketing plans. 

• Plan and implement campaigns for product promotion, lead generation, and brand building. 

• Ensure consistent branding and messaging across all channels. 

• Collaborate with sales, product, and leadership teams to align marketing initiatives with business goals. 

2. Digital Marketing (Part of the Role) 

PPC & Lead Generation 

• Plan, manage, and optimise Google Ads and other paid campaigns. 

• Track performance metrics (CTR, CPC, CPA, conversions, ROI) and refine campaigns. 

• Develop effective ad copies and assist with landing page enhancements. 

SEO & Website Management 

• Implement on-page/off-page SEO strategies to improve organic search visibility. 

• Conduct keyword research, optimise content, and review analytics. 

• Coordinate with design/content teams to ensure SEO standards are met. 

3. Brand, Content & Communication 

• Oversee the creation of marketing content — blogs, emails, social posts, brochures, case studies, videos, and presentations. 

• Maintain brand guidelines and ensure cohesive communication across the organisation. 

• Work with internal and external creative teams for design and content execution. 

4. Exhibitions, Events & Offline Marketing 

• Lead planning and execution of marketing for exhibitions and trade shows. 

• Support stall layout planning, branding materials, and event promotions. 

• Manage lead handling and coordination before, during, and after events. 

5. Lead Management & CRM Collaboration 

• Ensure prompt assignment of incoming leads to the respective territory managers. 

• Track lead flow, progress, and campaign effectiveness. 

• Work closely with the sales team to improve follow-up quality and conversion tracking. 

6. Market Research & Data Management 

• Conduct competitive research, pricing insights, and industry analysis. 

• Prepare scraping data and market intelligence reports. 

• Support management with MIS and performance dashboards. 

7. Performance Analysis & Reporting 

• Monitor marketing KPIs across both digital and offline activities. 

• Prepare regular performance reports with insights and improvement suggestions. 

• Conduct A/B tests and track results for continuous optimisation. 

Requirements: 

• Excellent communication, planning, and coordination skills. 

• 3–5+ years of experience in a marketing role (preferably B2B). 

• Strong understanding of digital marketing (PPC, SEO, analytics). 

• Ability to independently manage marketing activities with high ownership. 

• Proficiency in tools: Google Ads, Analytics, Search Console, MS Office, CRM systems. 

• Understanding of website platforms (WordPress, CMS tools). 

• Ability to manage multiple projects and meet deadlines. 

Desirable Skills: 

• Experience with LinkedIn, Facebook, and Instagram marketing. 

• Knowledge of email marketing tools or automation platforms. 

• Creative thinking and copywriting ability. 

• Google certifications are an added advantage. 

We are seeking an experienced SAP FI Consultant to support the implementation, enhancement, and maintenance of SAP Financial Accounting (FI) solutions. The role involves working closely with business stakeholders to understand financial processes, configure SAP FI modules, provide system support, and ensure efficient financial operations.

Key Responsibilities

• Configure and support SAP FI modules, including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Asset Accounting (AA), and Bank Accounting.
• Gather business requirements and translate them into SAP solutions.
• Perform system configuration, testing, and documentation.
• Support SAP implementation, rollout, migration, and enhancement projects.
• Troubleshoot and resolve SAP FI-related issues.
• Coordinate with cross-functional teams, including SAP CO, MM, SD, and technical teams.
• Conduct user training and provide post-go-live support.
• Ensure compliance with accounting standards and internal controls.

Required Skills

• Strong hands-on experience in SAP FI configuration and support.
• Good understanding of financial accounting processes and reporting.
• Experience with end-to-end SAP implementation or support projects.
• Knowledge of integration between SAP FI and other SAP modules.
• Strong problem-solving and stakeholder management skills.
• Excellent communication and documentation abilities.

Job Description for Drools developer -

• Hands on experience in design and development in Drools rule engine (minimum 1.5 years) and Core Java
• Exceptional ability to communicate with both technical and non-technical people
• Expertise in object oriented programming
• Experience in Deploying and supporting core and advanced features
• Good exposure to SQL and/or Oracle/ MySQL,
• Candidate should be well verse with Agile processes
• Strong ability to work collaboratively across diverse groups of business and technical stakeholders is required.

Responsibilities: 

• Improve robustness of Leena AI current NLP stack 
• Increase zero shot learning capability of Leena AI current NLP stack 
• Opportunity to add/build new NLP architectures based on requirements 
• Manage End to End lifecycle of the data in the system till it achieves more than 90% accuracy 
• Manage a NLP team 

Page BreakRequirements: 

• Strong understanding of linear algebra, optimisation, probability, statistics 
• Experience in the data science methodology from exploratory data analysis, feature engineering, model selection, deployment of the model at scale and model evaluation 
• Experience in deploying NLP architectures in production 
• Understanding of latest NLP architectures like transformers is good to have 
• Experience in adversarial attacks/robustness of DNN is good to have 
• Experience with Python Web Framework (Django), Analytics and Machine Learning frameworks like Tensorflow/Keras/Pytorch. 

• Lead and design solutions for complex testing problems by driving the requirements discussions with existing customers
• Conceptualize, design, develop and present the proposed solution; ensuring an integrated end-to-end testing solution is delivered 'right first time'
• Responsible for end to end pre-sales pursuit management in coordination with cross functional teams such as sales, delivery, horizontals, networking, marketing and process teams in global delivery model for the existing accounts
• Stay up to speed on process, practice and technology developments to ensure they enhance the solutions applied to the testing problems
• Act as a technical liaison between prospects, clients, quality engineering teams and management
• Engage with the customer build professional relationship; participate in teleconferences; lead customer workshops and presentations
• Mentor and train team members on domain and technology, help resolve any technical issues
• Travel to customer location across the geography to participate in proposal / RFP / SOW defense discussions and presentations
• Lead continuous improvement activities through contribution to technology repositories, supporting process change, leading transformational changes and driving re-use

Good to have Skills / Experience

• 14-18 years proven experience as a Solution Architect on large-scale testing accounts
• Experience as a Solution Architect or senior SME leading the development of solutions for testing complex systems, ensuring consistency with specified requirements agreed with both external and internal customers.
• Awareness of testing approaches, practices, techniques and methodologies to help design the overall testing solution
• Ability to have conversation with client (key stakeholders or key technologist at client). Ability to drive the discussion and arrive at conclusion
• The ability to see the big picture and manage multiple threads at the same time
• Well-versed in continuous integration, continuous delivery and continuous testing
• Understand and plan for commercial aspects and impact on winnability and deliverability of the solution
• In depth knowledge of one or more technical specializations including - quality engineering, release management, test environment management, test automation, test data management, testing approaches and test execution, performance engineering, development operations.
• Experience with all SDLC (Agile, Scaled Agile, DevOps) and engagement models
• Strong stakeholder relationship management and the confidence to initiate and influence relationships with and between key stakeholders
• Know the art of negotiation, persuasion and deal management