Salesforce Architect

Experience: Must have min. 1 year of experience in the US Shift, Communication skills should be excellent

Work Location: Jaipur (Relocations can be considered)

Notice Period: Need only immediate joiners

Working Hours: 6:30 PM - 3:30 AM (Rotational shift)

JOB DESCRIPTION

·  Handle 40–50 inbound customer calls daily

·  Assist with order cancellations, refunds, returns, and payment-related issues

·  Provide professional and empathetic customer support

·  Maintain service quality and adhere to KPIs

·  Document customer interactions accurately in the CRM system

Role: Quality Analyst

Responsibilities:

 Reviewing software requirements and preparing test scenarios

 Executing tests on software usability

 Conduct unit testing and integration testing and troubleshooting & bug management related to the modules

 Preparing reports on all aspects related to the software testing carried out on a module and reporting to the technical team

Minimum Qualification:

 4-year (Full-time) Bachelor’s Degree in IT/CSE/Electronics & Communication / Computer Applications or equivalent OR MCA from any university/ Professional Institution recognized by Government

 6+ years of relevant experience including experience in manual or automation testing

 Ability to multi-task and display strong result-oriented approach

 Good communication, project execution & planning skills

 Excellent inter-personal and team skills and ability to work in a multi-cultural environment.

Job Title: PySpark/Scala Developer

Functional Skills: Experience in Credit Risk/Regulatory risk domain

Technical Skills: Spark ,PySpark, Python, Hive, Scala, MapReduce, Unix shell scripting

Good to Have Skills: Exposure to Machine Learning Techniques

Job Description:

5+ Years of experience with Developing/Fine tuning and implementing programs/applications

Using Python/PySpark/Scala on Big Data/Hadoop Platform.

Roles and Responsibilities:

a)     Work with a Leading Bank’s Risk Management team on specific projects/requirements pertaining to risk Models in

 consumer and wholesale banking

b)     Enhance Machine Learning Models using PySpark or Scala

c)     Work with Data Scientists to Build ML Models based on Business Requirements and Follow ML Cycle to Deploy them all

the way to Production Environment

d)     Participate Feature Engineering, Training Models, Scoring and retraining

e)     Architect Data Pipeline and Automate Data Ingestion and Model Jobs

Skills and competencies:

Required:

·       Strong analytical skills in conducting sophisticated statistical analysis using bureau/vendor data, customer performance

Data and macro-economic data to solve business problems.

·       Working experience in languages PySpark & Scala to develop code to validate and implement models and codes in

Credit Risk/Banking

·       Experience with distributed systems such as Hadoop/MapReduce, Spark, streaming data processing, cloud architecture.

• Familiarity with machine learning frameworks and libraries (like scikit-learn, SparkML, tensorflow, pytorch etc.
• Experience in systems integration, web services, batch processing
• Experience in migrating codes to PySpark/Scala is big Plus
• The ability to act as liaison conveying information needs of the business to IT and data constraints to the business

applies equal conveyance regarding business strategy and IT strategy, business processes and work flow

·       Flexibility in approach and thought process

·       Attitude to learn and comprehend the periodical changes in the regulatory requirement as per FED

Customer Care Executive – Inbound Process | Ahmedabad

Role Overview:

We are hiring a Customer Care Executive to manage inbound calls & emails, resolve client queries, and deliver excellent customer service.

Responsibilities:

• Handle inquiries via calls/emails & provide timely solutions.
• Identify and assess customer needs to ensure satisfaction.
• Maintain accurate documentation & follow communication guidelines.
• Support clients with clarity, professionalism, and problem-solving skills.

Requirements:

• Graduate/Postgraduate (any field except engineering).
• 0–5 years of client servicing experience (Mutual Fund preferred).
• Fluency in English, Hindi & Gujarati with excellent communication.
• Loyal, honest, decision-maker with a long-term vision.

The ideal candidate will support the full scope of Human Resources responsibilities and partner with the organization on strategic initiatives. They will maintain and enhance the organization's human resources by planning, implementing, and evaluating human resources policies, programs, and practices.

Responsibilities

• Recruitment and Hiring.
• Training and Development.
• Employer-Employee Relations.
• Maintain Company Culture.
• Manage Employee Benefits.
• Create a Safe Work Environment.
• Handle Disciplinary Actions.
•  

Qualifications

• Bachelor's degree or relevant experience
• Strong recruiting and demonstrated ability to improve talent acquisition strategies
• Demonstrated expertise in training managers and employees
• Strong organizational, critical thinking and communications skills
• Attention to detail and good judgement

• Experience working on Linux based infrastructure
• Strong hands-on knowledge of setting up production, staging, and dev environments on AWS/GCP/Azure
• Strong hands-on knowledge of technologies like Terraform, Docker, Kubernetes
• Strong understanding of continuous testing environments such as Travis-CI, CircleCI, Jenkins, etc.
• Configuration and managing databases such as MySQL, Mongo
• Excellent troubleshooting
• Working knowledge of various tools, open-source technologies, and cloud services
• Awareness of critical concepts in DevOps and Agile principles