Salesforce Community Cloud Consultant

Position Overview: We are seeking a State Sales head with a passion for education and a proven track record

in sales to lead and expand our presence in the Punjab state. Ambitious and energetic candidates required

expertise in customer aquacation strategy & dedication for effective sales & marketing strategy to drive

sustainable financial growth with forging strong relationships & product knowledge.

Key Responsibilities:

● Sales Strategy: Develop & execute a comprehensive sales strategy that aligns with the company's

goals and objectives. Continuously evaluate and refine the strategy based on market trends & customer

feedback.

● Revenue Growth: Meet and exceed revenue targets by identifying business opportunities, negotiating

contracts, and managing the sales pipeline. Foster long-term relationships with key accounts.

● Market Analysis: Stay updated on industry trends, customer needs to inform product development and

sales strategies. Conduct market research,competition & competitor analysis to identify opportunities

for growth.

● Sales Process Optimization: Implement & improve sales processes, systems & follows the best

practices in sales and customer relationship management, use tools to enhance efficiency &

effectiveness.

● Reporting and Analysis: Regularly analyze sales data and performance metrics to provide insights

and recommendations for improvement. Present reports to senior management to track progress and

make informed decisions.

● Customer Engagement: Collaborate with the marketing team to create targeted marketing campaigns,

promotions, and events to attract and retain customers. Ensure exceptional customer satisfaction

through effective communication and support.

● Collaboration: Identify and establish strategic partnerships with educational institutions, organizations

& other stakeholders to expand the company's reach and influence in the EdTech sector.

Qualification and experience:

● Proven working experience as a State Sales head in K-12 or CBSE school business,

● Proven sales track record, computer Proficiency for proposal development & CRM tools

● Market knowledge, strong relationship is expected with ability to build rapport

● Good analytical & Strong problem solving skills, listening and questioning skills, combined with the

ability to interact confidently with clients, able to work under pressure in result oriented manner

● Graduate from any branch computer science, MBA, BA, B.Com

● Edtech/Book publisher or sales & marketing experience are added advantages

Skills :-

• Should have strong experience in Automation testing, developing and executing test cases.
• Should have strong experience in Selenium with Java
• Should have a good amount of experience working with Web Application and Mobile Application testing
• Hands-on experience on Functional, Regression, System and UAT Testing.
• Experienced with few of the Automation Testing tools : Selenium, Java, TestNG, SOAP UI/Rest API and Appium.
• Exposure to Agile Scrum, Jira or Confluence.
• Should be familiar with the Linux environment.
• Should have good written and verbal Communication Skills

About Company

Our client works in the area of skilling and livelihoods for underserved youth. This is a pioneering program with a strong PPP model, an agency-led approach to livelihoods and a vision of socio-economic transformation. They are run through a public-private partnership that empowers the Government, Corporates, NGOs and Citizens to work together towards changing lives. The provision of location and capital expenditure for the centres is taken care of by the Government. Corporates contribute through CSR funds to provide operational expenses. NGOs come on board to provide various skilling courses to the youth. With penetration in more than 400 of the 500 odd slum communities of Pune, the program has now expanded to other cities viz. PCMC, Dombivali, Aurangabad and also States viz. Delhi, Odisha and in Hyderabad.

Core Values that drive us: Empathy | Inclusion | Integrity | Courage 

Roles & responsibilities

• Taking care on onboarding, induction & orientation

• Employee Engagement

• HR strategies and policies

• Organizational design

• Develops programs to build human capital and a strong employee development culture.

• Training & Development

• Analysis and Change Management

• Facilitates the development and implementation of employee performance measurements to gauge the success of programs and identify areas for improvement.

• Talent Assessment

• Leadership Development - Assesses leadership development, team development, and organizational communication programs and practices.

• Succession Planning

• Counselling and Guidance

• Grievance handling

• Building a positive and result-oriented working environment

• Creating an environment of accountability where success is measured

Requirements

• Should be Masters in HR

• Must have at least 10+ years of experience in the field of Organization Development

• Experience working with a NGO will be an added advantage

• Passionate about planning, developing, administering, and implementing innovative programs.

• Experience in the management of large- and small-scale change initiatives

• Demonstrated ability to drive change and influence the adoption of new ideas

• Learning Agility

• Strong written, verbal communication, interpersonal skills and excellent facilitation/presentation skills

• Able to communicate and collaborate effectively at all levels of the business

• Must be able to use a computer with a high degree of proficiency (Word, Excel, PowerPoint)

●Work in a Business Process Outsourcing (BPO) Module providing Sales and Operations solutions to different local and international Business Development Unit and clients.

● Conduct quality-related reviews of customer service and engagement performance, evaluating against client and internal quality standards to ensure proper call and transaction handling. This includes call monitoring, review of data entry/transactions processed, and evaluation of any other performance metric that may impact quality (i.e. handle time, speed of answer, etc.).

● Provide specific feedback to supervisory and management staff regarding agent areas of opportunity for their team members. Support supervisory staff in their coaching efforts and provide coaching assistance as needed.

● Responsible for completing the required number of quality reviews for each customer service or engagement agent based on BPO Sales and Operations performance guidelines.

● Document all observations thoroughly by maintaining observation forms and call center monitoring databases.

● Participate in internal and external client monitoring/calibration sessions in order to ensure thorough understanding of programs, goals and client standards of excellence.

● As applicable, responsible for handling agent-level calls to maintain personal knowledge of program(s).

● May participate in and support the Quality Management (QM) Program in identifying and acting on opportunities that improve the quality and value of the service we provide to our clients and our employees.

● Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.

● Perform other duties as assigned by management.

The specific responsibilities and requirements for a Senior QA Specialist in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards. 

Work Experience Requirement

●Must have prior QA Lead experience in BPO set up

● Experience working in performance based setting

● Demonstrate leadership capability

● Provide mentorship to QA

● Strong analytical and problem solving skills

● Has a comprehensive understanding of QA concepts and principles.

● Basic to Proficient knowledge on data reporting and analysis.

● People management and development skills

● Project Management

● Proficient in Microsoft Excel

● Must be willing to report onsite in Cambodia

Salary Php80,000

INR 117,587

Responsibilities:

As a Business Development Manager working under the FMCG segment must perform the following responsibilities

. Create exclusive distributors, exclusive super stockiest and business associates for the company and guide, and coordinate them to achieve the target towards the entire business growth.

. Observe all the stock reports, product orders, re-order etc.

.Finding and developing new markets and improving sales.

Requirements:

.Bachelor's degree and experience in business, marketing or related field.

.Strong communication skills.

. Basic knowledge of word, excel, and PowerPoint.

Platform Engineering Team - where HE/SHE will be a direct impact on the entire engineering org by leading the design, build, and test of critical systems leveraged by all engineers every day. HE/SHE will manage and operate CI/CD systems, Artefact management systems, and common infra automation. HE/SHE will be partnering with engineering teams and developing scalable tools and infrastructure that help engineers develop, test, debug, and release software quickly.

• Recieving
• QC Check
• Stacking
• Inventory Managment
• Delivery
• People Management
• Retail Operations