Senior QA Engineer

at Pendo

Senior QA Engineer

Pendo

Company

Home

Senior QA Engineer

at Pendo

Posted by Bisman Gill

3yrs+

Upto ₹35L / yr (Varies

)

Pune

Skills

Software Testing (QA)

Workday

Salesforce

Automation

Selenium

Overview

Pendo is seeking a Senior Quality Engineer to join our Business Systems team in Pune, focused on ensuring quality and reliability across our business systems ecosystem. This role goes beyond traditional Salesforce QA. You’ll be responsible for designing and automating end-to-end testing across a multi-system landscape including Salesforce, Workday, Zuora, and other critical platforms.

You will play a key role in building scalable, automated QA processes using Copado, enabling high-confidence releases across integrated systems. We’re looking for someone who is AI-curious and proactive about leveraging AI tools to accelerate QA workflows, improve test coverage, and reduce manual effort.

Responsibilities

Own end-to-end QA strategy and execution across business systems, including Salesforce, Workday, Zuora, and related integrations
Design, build, and maintain automated test suites using Copado Robotic Testing (CRT) and other automation frameworks
Develop integration and cross-system test scenarios that validate workflows spanning multiple platforms (e.g., quote-to-cash, employee lifecycle, billing flows)
Ensure automated tests are data-resilient and environment-agnostic, supporting seamless promotion across dev, QA, staging, and production
Integrate automated tests into Copado pipelines and Quality Gates to enforce release quality and prevent regressions
Leverage AI tools and techniques to accelerate test creation, improve defect detection, and optimize QA workflows
Collaborate with engineering, business systems analysts, and stakeholders to define test coverage aligned to business processes, not just individual systems
Perform functional, regression, and UAT testing with a strong emphasis on automation over manual effort
Create and manage test data strategies, including validation via SOQL and system-specific queries/APIs
Identify, log, and track defects across systems, working closely with teams to drive resolution
Continuously improve QA processes, tooling, automation coverage, and AI-driven efficiencies across the IT ecosystem

Required Qualifications

3–6+ years of QA experience with a strong focus on test automation
Hands-on experience with Copado, especially Copado Robotic Testing (CRT) and Quality Gates
Experience testing Salesforce (Sales Cloud, Service Cloud, CPQ, or similar)
Experience working with integrated enterprise systems (e.g., Workday, Zuora, NetSuite, or similar platforms)
Demonstrated interest in or experience with using AI tools to improve productivity, automation, or testing workflows
Strong understanding of end-to-end business workflows and how data flows across systems
Familiarity with API testing, integration testing, and data validation techniques
Experience working in Agile/Scrum environments
Proficiency in SQL/SOQL or similar query languages for validation and debugging
Experience with defect tracking and test management tools (e.g., JIRA, TestRail, or similar)

Preferred Qualifications

Hands-on experience applying AI in QA contexts (e.g., test generation, intelligent test maintenance, anomaly detection, or workflow automation)
Experience with quote-to-cash, billing, or HR systems workflows
Exposure to CI/CD pipelines and DevOps practices in enterprise SaaS environments
Experience with additional test automation tools (e.g., Selenium, Copado, Tricentis)
Understanding of data migration and environment management challenges

What Success Looks Like

You enable high-confidence, low-risk releases across a complex system landscape
You reduce manual QA effort by building scalable, reusable automation
You proactively use AI to accelerate testing, increase coverage, and reduce repetitive work
You catch cross-system defects early, before they impact production
You help shift QA from a bottleneck to a release accelerator

Overview

Responsibilities

Own end-to-end QA strategy and execution across business systems, including Salesforce, Workday, Zuora, and related integrations
Design, build, and maintain automated test suites using Copado Robotic Testing (CRT) and other automation frameworks
Develop integration and cross-system test scenarios that validate workflows spanning multiple platforms (e.g., quote-to-cash, employee lifecycle, billing flows)
Ensure automated tests are data-resilient and environment-agnostic, supporting seamless promotion across dev, QA, staging, and production
Integrate automated tests into Copado pipelines and Quality Gates to enforce release quality and prevent regressions
Leverage AI tools and techniques to accelerate test creation, improve defect detection, and optimize QA workflows
Collaborate with engineering, business systems analysts, and stakeholders to define test coverage aligned to business processes, not just individual systems
Perform functional, regression, and UAT testing with a strong emphasis on automation over manual effort
Create and manage test data strategies, including validation via SOQL and system-specific queries/APIs
Identify, log, and track defects across systems, working closely with teams to drive resolution
Continuously improve QA processes, tooling, automation coverage, and AI-driven efficiencies across the IT ecosystem

Required Qualifications

3–6+ years of QA experience with a strong focus on test automation
Hands-on experience with Copado, especially Copado Robotic Testing (CRT) and Quality Gates
Experience testing Salesforce (Sales Cloud, Service Cloud, CPQ, or similar)
Experience working with integrated enterprise systems (e.g., Workday, Zuora, NetSuite, or similar platforms)
Demonstrated interest in or experience with using AI tools to improve productivity, automation, or testing workflows
Strong understanding of end-to-end business workflows and how data flows across systems
Familiarity with API testing, integration testing, and data validation techniques
Experience working in Agile/Scrum environments
Proficiency in SQL/SOQL or similar query languages for validation and debugging
Experience with defect tracking and test management tools (e.g., JIRA, TestRail, or similar)

Preferred Qualifications

Hands-on experience applying AI in QA contexts (e.g., test generation, intelligent test maintenance, anomaly detection, or workflow automation)
Experience with quote-to-cash, billing, or HR systems workflows
Exposure to CI/CD pipelines and DevOps practices in enterprise SaaS environments
Experience with additional test automation tools (e.g., Selenium, Copado, Tricentis)
Understanding of data migration and environment management challenges

What Success Looks Like

You enable high-confidence, low-risk releases across a complex system landscape
You reduce manual QA effort by building scalable, reusable automation
You proactively use AI to accelerate testing, increase coverage, and reduce repetitive work
You catch cross-system defects early, before they impact production
You help shift QA from a bottleneck to a release accelerator

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About Pendo

Founded :

2013

Type :

Product

Size :

1000-5000

Stage :

Profitable

About

About Pendo

Pendo is a leading product experience and software analytics platform that helps companies understand how users interact with their software and improve those experiences. It operates in the product analytics and digital adoption space, enabling organizations to combine analytics, in-app guidance, and user feedback in one unified platform.

Pendo – Key Highlights

Founded in 2013, headquartered in Raleigh, North Carolina
Serves 14,000+ companies globally
Processes 20B+ daily events and supports 1B+ users
850+ employees across global offices
Raised $350M+ total funding from investors like General Atlantic, Tiger Global, and Sapphire Ventures

Chisel was acquired by Pendo in 2026, marking a key milestone in its journey. The acquisition strengthens Pendo’s push into AI-driven product experience, with Chisel’s agentic capabilities becoming a core part of Pendo’s broader platform vision.

Chisel Labs is an AI-powered product management platform built to help product teams move faster and make better decisions. It operates in the product management and AI SaaS space, bringing feedback, roadmapping, and documentation into a unified system of record.

At its core, Chisel functions as an AI PM Agent, automating workflows like PRDs, research, and feedback analysis - allowing teams to focus on strategy, prioritization, and product outcomes.

About Chisel

Chisel is a lean, globally distributed team with presence across the US and India. The team operates at the intersection of AI, product management, and enterprise SaaS, with a strong emphasis on ownership, speed, and building for real-world product teams at scale. Post-acquisition, the team is now part of Pendo’s broader organization.

🏆 Milestones

Founded in the early 2020s as a next-gen product management platform
Built one of the early AI-native PM agents for automating product workflows
Grew adoption across global teams with integrations like Jira, Salesforce, and Zendesk
Achieved strong product recognition across PM tooling ecosystems
Acquired by Pendo (2026) to accelerate AI innovation in product experience

About Pendo

Pendo – Key Highlights

Founded in 2013, headquartered in Raleigh, North Carolina
Serves 14,000+ companies globally
Processes 20B+ daily events and supports 1B+ users
850+ employees across global offices
Raised $350M+ total funding from investors like General Atlantic, Tiger Global, and Sapphire Ventures

At its core, Chisel functions as an AI PM Agent, automating workflows like PRDs, research, and feedback analysis - allowing teams to focus on strategy, prioritization, and product outcomes.

About Chisel

🏆 Milestones

Founded in the early 2020s as a next-gen product management platform
Built one of the early AI-native PM agents for automating product workflows
Grew adoption across global teams with integrations like Jira, Salesforce, and Zendesk
Achieved strong product recognition across PM tooling ecosystems
Acquired by Pendo (2026) to accelerate AI innovation in product experience

Candid answers by the company

What does the company do?

What is the location preference of jobs?

How is the leadership team at Pendo, India?

Pendo is a product experience platform that helps companies understand how users interact with their software and improve those experiences through analytics, in-app guidance, and feedback tools.

Product showcase

Chisel

Visit

Chisel is a unified PM platform to Create Roadmaps, Collect Customer Feedback and Build Internal Team Alignment.

Company social profiles

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https://www.linkedin.com/talent/contract-chooser?contractId=306426011&;destUrl=https%3A%2F%2Fwww.linkedin.com%2Ftalent%2Fjob-posting%2Fonline%2Fdescription%3FjobId%3D2729621577">Edit job description

Summary-

Looking for E-commerce Executive position with a relevant experience of 2 - 3 years. You will be responsible for the complete management of the US based marketplaces. Amazon Expert

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https://www.linkedin.com/talent/contract-chooser?contractId=306426011&;destUrl=https%3A%2F%2Fwww.linkedin.com%2Ftalent%2Fjob-posting%2Fonline%2Fdescription%3FjobId%3D2729621577">Edit job description

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