
Director - Information System
at The client is an industry leader in CRM messaging solutions

The client is an industry leader in CRM messaging solutions on SAS platform. They work with global customers across many industries including contact centers, financial services, higher education, retail, staffing, wellness, and more. Our customers range from small and mid-size businesses to large global enterprises.
As a Director of Information Systems , you will oversee and manage the organization's information technology (IT) and information systems operations. You will leverage Information systems, tools, data and analytics to support stakeholders across Product, Sales, Marketing, Operations, and Finance.
You will lead and directly manage a team of data analysts, while partnering with other teams across the organization and directly report to the COO.
Key Responsibilities:
● Collaborate with senior management to understand their data requirements and develop data management strategy aligned with the organization's goals and objectives. Define KPI around data and lead the initiatives.
● Develop and implement data architecture, which is a blueprint for how data is organized and stored within an organization. Provide necessary interventions to ensure critical business decisions are taken well in time.
● Implement master data management (MDM) processes and solutions to establish a single source of truth for critical data entities. Define data hierarchies, data models, and data stewardship responsibilities. Oversee the maintenance and synchronization of master data across systems.
● Work with other departments to identify data trends and patterns that support the organization’s objectives. This will include using data visualization tools, such as dashboards and charts, to help identify trends and insights.
● Evaluate, select, and manage vendors and service providers to ensure effective delivery of services and solutions.
● Build and manage a high-performing systems and information team.Set clear goals, performance expectations, and KPIs for the team, conducting regular performance reviews and providing guidance/feedback.
Qualifications and Skills:
● Bachelor's degree in computer science, information systems, or a related field.
● Experience ( 7-10 years) in systems management, information technology, or a related role within the SaaS industry.
● Strong knowledge of data analysis methods, tools, and best practices. Experience in Salesforce and Power BI is a must.
● Ability to do requirements analysis of business processes for efficiency, data accuracy, data control, and make data-driven recommendations
● Excellent problem-solving and decision-making skills, attention to detail, with the ability to prioritize tasks and manage multiple projects simultaneously.
● Knowledge of industry best practices and emerging trends in systems management and information technology.
● Demonstrated ability to lead and manage cross-functional teams, fostering collaboration and driving results.
● Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.

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Job description
Job Responsibilities :
- Work closely with Product, Strategy, Marketing and Tech teams, to shape and deliver design vision and strategy
- Work closely with the product team to identify research questions.
- Plan and conduct interviews, user surveys, usability tests to understand user needs, find relevant solutions and shape long-term product strategy
- Help define and refine user personas
- Plan and design the information architecture for the app- what information should go where? Which elements are more important and should be given priority?
- Create use cases, design flows, wireframes, experiences and define information hierarchies
- Design mockups and prototype interactive solutions
- Collaborate with front-end developers to translate design appropriately
- Write compelling, user-friendly copy that guides the user and embodies the voice of the brand
- Employing industry and design best practice throughout the build process
- Optimizing pages for maximum speed and scalability
- Work within brand guidelines to create layouts that reinforce a brand's style or voice through its visual touchpoints
- Should be open to working on any design collateral whether related to app or web or general physical/digital promotion design
- Desired Profile :
- Deep understanding of design methodologies, principles and visual design
- A user-centric mindset
- Attention to detail
- Creative & Analytical Problem-Solving approach,
- Articulative and rational
- Ability to work in a fast-paced, hyper-collaborative work environment
- Someone who wants to make great products- an outstanding portfolio that showcases your foundation in ideation, visual design, interaction and delivery - -Good Communication skills
- Skills and Qualifications :
- 8 to 10 years of experience as a UX-UI Designer or a similar role
- BCA/MCA/BTech or any other but should have worked on software products
- Portfolio of high-quality work and project samples
- Mastery of foundational design concepts and visual principles, especially for the digital world
- Up-to-date knowledge of softwares like InVision, Sketch/Illustrator, Adobe XD, Figma, Balsamiq, Axure RP, Marvel

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• Bachelor’s or master’s degree in Computer Engineering, Computer Science, Computer Applications, Mathematics, Statistics, Finance, Economics or related technical or analytical field or equivalent practical experience. Relevant experience of at least 3 years in lieu of above if from a different stream of education.
• Well-versed in and 5+ years of hands-on demonstrable experience with:
▪ Functional Analysis of Business Capabilities, Business Processes, & Business Rules
▪ Functional & Technical Profiling & Analysis of Data
▪ Business Process Modeling & Design
▪ Business Rules Modeling & Design
▪ Object Oriented Modeling & Design
▪ API Modeling & Design
▪ Relational, Document, & Graph Data Modeling & Design
▪ PL/pgSQL & SQL Programming
▪ Behavior Driven Development (BDD)
▪ Stream & Batch Big Data Pipeline Processing
▪ Domain Driven Design (DDD) & Micro services Architecture & Design
▪ Distributed Cloud Native Computing
• 1+ year of hands-on programming experience in PL/pgSQL & SQL Programming.
• Strong knowledge and hands-on experience with analyzing business & data requirements from customers.
• Strong knowledge and hands-on experience with modeling techniques viz., BPMN, UML, ERD, & other Visual Modeling techniques.
• Extensive knowledge & working experience with SQL, detailed data profiling using Informatica/Talend or similar tools, reporting & data visualization using Tableau/Spotfire/QlikView etc.
• Proficiency in Microsoft Excel, including in-cell formulas, pivot tables, basic macros, and other data manipulation and formatting functions is required.
• Familiarity with Database Read vs. Write Performance Tuning & Optimization.
• Familiarity with Virtualization & Containerization, API Management, Identity & Access Management, System Monitoring & Management, Data Protection & Encryption.
• Familiarity with Lean, Agile, & DevOps Practices, Processes, & Tools.
• Familiarity with cloud platforms such as AWS, Azure, & Google Cloud.
• Familiarity with Storage, Networks and Storage Networking basics.
• Familiarity with Network, Data, and Application Security basics.
- Provide Thought Leadership to Develop Global Marketing strategies to support and sustain the company’s business growth.
- Develop and implement a strategic marketing plan.
- Create and manage marketing budgets and monitor costs.
- Develop and implement Brand Strategies to build company brand equity
- Be custodian for the organization's Brand Guidelines & Brand management across all its verticals & geographies.
- Closely work with the leadership team to create growth strategies, new product/ service development, and brand extensions.
- Build and inspire creative teams together and vendors as required that guarantees a holistic marketing capability to support the growth of the business
- Manage and optimize the websites within the group and use digital marketing methods to increase traffic and the online demand for our services.
- Lead communication strategy for marketing initiatives and social media campaigns
- Plan, execute, and measure lead generation programs to grow the sales pipeline.
- Work to create marketing materials/collateral (physical and electronic) including, presentations, brochures, graphics
- Manage, optimize, and provide analytics on the company’s presence in social media and other channels.
- Ensure the creation of case study content that demonstrates the benefits of our Services, Products & Training portfolio
- Strategic Brand Management
- Organize and/or ensure participation in relevant technology events, conferences, trade shows, exhibitions that help to demonstrate the company’s technology authority and create a positive image to attract good talent.
- Demonstrate effective communication and Interpersonal Skills.
- Ability to work in Global, Matrix and Team environment
- Organize PR-related activities to showcase the company and its leadership’s industry strengths.
- Undertake competition analysis and tracking with regular updates to Sales & leadership.
- Evaluate results of marketing activities and campaigns to measure ROI and effectiveness on marketing initiatives (Awareness, Demand Generation, PR, Events).
- Digital Marketing skills SEO, SMO, LinkedIn, Google Ads, Twitter, Facebook

