Salesforce developer

Job Summary

We are looking for a skilled Python Developer with 3 years of experience to join our

team in Bangalore. The ideal candidate should have strong expertise in Python,

Django, and PostgreSQL, along with a good understanding of backend development.

Knowledge of Java will be an added advantage.

Key Responsibilities

 Develop, test, and maintain scalable backend applications using Python and

Django

 Design and manage databases using PostgreSQL

 Write clean, efficient, and reusable code

 Collaborate with cross-functional teams to define, design, and ship new

features

 Debug and resolve technical issues and optimize application performance

 Participate in code reviews and ensure best coding practices

 Required Skills

 Strong experience in Python

 Hands-on experience with Django framework

 Good knowledge of PostgreSQL database

 Understanding of REST APIs and web services

 Familiarity with version control systems (e.g., Git)

 Good to Have

 Basic knowledge of Java

 Experience with cloud platforms or deployment processes

 Understanding of front-end technologies is a plus

Qualifications

 Bachelor’s degree in Computer Science, Engineering, or related field

 Additional Requirements

 Immediate joiners or candidates with short notice period preferred

 Strong problem-solving and analytical skills

 Good communication and teamwork abilities

Lead / Sr. Data Engineer (Architect & Engineering Owner)

The Role

We are seeking a Lead Data Engineer who operates at the intersection of high-scale engineering and enterprise architecture. In this role, you will "own" our healthcare data platform end-to-end. You aren't just building pipelines; you are designing the blueprint for how clinical, claims, and sales data flow through our ecosystem. You will bridge the gap between legacy systems (MSSQL/Oracle) and modern cloud warehouses (Snowflake/Redshift/Databricks), ensuring our data is governed, HIPAA-compliant, and optimized for advanced analytics.

What You’ll Do

1. Architecture & Strategic Leadership

• Design the Blueprint: Own the enterprise data architecture (Staging, Integration, Warehouse, and Semantic layers). Define the evolution from monolithic databases to scalable cloud-hosted analytics.
• Modeling Mastery: Lead the design of complex Dimensional Models (Star/Snowflake) and implement advanced Slowly Changing Dimension (SCD) strategies to track historical clinical events.
• Set the Standard: Establish coding, version control (GitHub), and CI/CD standards. Conduct design reviews and mentor a team of engineers to move from "task-takers" to "system-builders."

2. Advanced Data Engineering (Hands-on)

• Modern ELT/ETL: Build and orchestrate production-grade pipelines using Python, Airflow, and dbt. Manage automated ingestion via Fivetran or custom-built frameworks for APIs and EHRs.
• Multi-Engine Expertise: Operate seamlessly across PostgreSQL, MSSQL, and Oracle, while optimizing petabyte-scale cloud warehouses like Snowflake or Redshift.
• Performance Tuning: Own query optimization. You should be the expert at using EXPLAIN/ANALYZE, partitioning, and indexing to reduce compute costs and latency.
• Quality & Reconciliation: Design robust validation frameworks to ensure data integrity—essential for healthcare compliance and clinical trust.

3. Healthcare Interoperability & Governance

• Data Standards: Map diverse datasets (EHR, API, Flat Files) to HL7 FHIR resources and curated analytic layers.
• Privacy by Design: Embed HIPAA Security Rule safeguards (encryption, audit trails, and access controls) directly into the code and infrastructure.
• Interoperability: Handle complex semi-structured data (JSON/XML) from third-party partners and EMR systems.

What You’ll Bring

• Experience: 8–12+ years in Data Engineering/Architecture. You should have a track record of leading technical projects or mentoring teams.
• The "Hybrid" Stack: * Expert SQL/PL-SQL: Deep experience with performance tuning in relational environments (Oracle/MSSQL).
• Modern Tools: Practical experience with Snowflake/Redshift, dbt, and Airflow.
• Programming: High proficiency in Python (Pandas, PySpark) or Java/Scala for custom ETL routines.
• Architectural Depth: Clear understanding of SDLC, Agile (Scrum), and Data Modeling frameworks.
• Healthcare Domain: Exposure to pharmaceutical or clinical data (Life Sciences, EMR, or Claims) is highly preferred.
• Soft Skills: The ability to translate "clinical business needs" into "technical runbooks" and communicate effectively with stakeholders.

Nice to Have

• AI/ML Integration: Experience supporting Data Science teams with feature extraction and model deployment (SageMaker/Azure ML).
• Advanced Tooling: Familiarity with NoSQL (MongoDB), search engines (Elasticsearch), or niche ETL tools (Talend/Informatica) for migration purposes.
• Cloud Infrastructure: Hands-on experience with AWS Glue, Lambda, or Azure Data Factory.

Job Title: Customer Success Lead

Location: Mumbai

Work Mode: Remote

Shift Timings: US Shift

Experience: 4–7 years

Industry: B2B SaaS | Enterprise Accounts

About Master-O

Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.

Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.

As we scale our presence across global markets—especially the North American enterprise segment—we are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.

Role Overview

The Customer Success Lead will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients. This role goes beyond traditional customer success—combining strategic account management, and business development.

You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.

Key Responsibilities

Customer Success & Key Account Management

• Own end-to-end customer success for enterprise corporate accounts, primarily in the North American market
• Drive onboarding, adoption, engagement, and value realization of the Master-O platform
• Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
• Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
• Track success metrics such as usage, renewals, and expansions

Business Development & Account Expansion

• Identify upsell and cross-sell opportunities within existing accounts
• Collaborate with Sales and Leadership teams to convert success stories into growth opportunities
• Support new business conversations through demos wherever required
• Drive expansion into new teams, geographies, or use cases within existing enterprise clients

Stakeholder & Internal Collaboration

• Work closely with Product & Design, Tech and CS teams to ensure seamless execution
• Translate client business objectives into platform use cases and success roadmaps
• Support case studies, testimonials, and references from satisfied customers

Required Skills & Experience

• 4–7 years of full-time experience in Customer Success / Key Account Management
• Prior experience in B2B SaaS companies, handling enterprise-level clients
• Proven experience working with North American customers and managing stakeholders across time zones
• Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
• Exposure to large consumer-driven enterprises (preferred)
• Excellent communication, presentation, and stakeholder management skills
• Strong business acumen with the ability to connect product value to business outcomes
• Comfortable working in a remote setup with US shift timings

What You’ll Get

• Opportunity to work with both: Pan-India and Global enterprise brands
• High ownership role with direct impact on customer outcomes and revenue growth
• Exposure to cutting-edge AI-driven learning and sales enablement technology
• Fast-paced environment with room to grow into a leadership role
• Competitive compensation aligned with experience

CRM Application Support Engineer

1. Position Summary

We are looking for a skilled CRM Application Support Engineer to provide L1/L2 application support and assist with enhancements across our enterprise CRM ecosystem comprising Microsoft Dynamics 365, Azure cloud services, Sitefinity CMS, and IVR/Chat platforms. The role involves handling day-to-day user tickets, monitoring system health, executing routine maintenance tasks, and supporting the Senior Specialist in delivering change requests and platform improvements.

This role supports Australia-based operations during extended business hours (0800–2000 AEST, Monday through Friday) on a rotational basis with the Senior Specialist, with weekend on-call availability for critical incidents.

2. Key Responsibilities

A. Microsoft Dynamics 365 (D365) Support

• Handle L1/L2 user issues and tickets on D365, performing initial diagnosis, troubleshooting, and resolution within SLA timelines.
• Assist in implementing enhancement requests and change requests under the guidance of the Senior Specialist.
• Monitor Power BI report health and escalate data discrepancies or report failures for resolution.
• Troubleshoot basic Unified Service Desk (USD) user issues and configuration queries.
• Log and track support tickets with Microsoft for product-level issues, following up to ensure timely resolution.
• Execute sample data migration tasks for UAT testing under defined procedures and quality checklists.
• Support quarterly Data Quality Analysis by running data extraction scripts, compiling reports, and flagging anomalies.
• Monitor scheduled jobs (workflows, batch processes) and take corrective action or escalate failures as per runbook procedures.
• Assist in POC development and survey configuration activities within D365.

B. Azure Portal Support

• Monitor Azure Web Jobs for execution status and troubleshoot failures using logs and diagnostics.
• Support API and Logic Apps operations by monitoring execution history, identifying errors, and implementing fixes for known issues.
• Execute routine SQL Database maintenance tasks including backup verification, index rebuilds, and basic query troubleshooting.
• Monitor Azure App Service health metrics, restart services when needed, and escalate persistent issues.
• Assist in preparing resource consumption reports and validating Azure billing data.
• Log support requests with Microsoft Azure support and provide required diagnostic information.

C. Sitefinity CMS & Portal Support

• Provide first-line support for Sitefinity portal issues including chat functionality, content display, and user access problems.
• Assist with CRM portal connector licensing renewals and re-synchronization processes.
• Implement minor Sitefinity admin configuration changes as directed (user roles, content updates, widget configurations).
• Coordinate with Sitefinity vendor support for bug reports and product issue escalation.
• Perform routine Sitefinity database checks and maintenance tasks.

D. IVR & Chat Support

• Provide first-line troubleshooting for IVR issues impacting CRM integrations and customer-facing call flows.
• Assist in implementing CRs and enhancements to IVR/Chat configurations as they relate to CRM workflows.
• Coordinate with the Live-Assist support team on issue escalation, providing detailed diagnostic information.

E. Change Request Support

• Support the delivery of Change Requests (CRs) by executing assigned development, testing, and deployment tasks.
• Maintain accurate time logs and effort tracking for CR work within the engagement model.
• Assist in preparing CR documentation including technical design notes, test cases, and deployment checklists.

F. Operational Duties

• Provide rotational shift coverage within the 0800–2000 AEST operational window.
• Maintain and update technical documentation including runbooks, known-issue databases, and resolution logs.
• Participate in knowledge transfer sessions and cross-training activities to ensure team redundancy.
• Contribute to weekly/monthly operational reporting on ticket volumes, resolution metrics, and system health.

3. Required Qualifications & Skills

Education

• Bachelor’s degree in Computer Science, Information Technology, or equivalent.

Technical Skills

• 2–5 years of experience in Microsoft Dynamics 365 CRM support including entity customization, workflows, business rules, and basic plugin troubleshooting.
• Familiarity with Azure Portal services including Web Jobs, Logic Apps, App Services, and Azure SQL Database.
• Basic to intermediate Power BI skills for report monitoring and troubleshooting.
• Working knowledge of SQL for writing queries, analyzing data, and basic performance troubleshooting.
• Exposure to Sitefinity CMS or similar content management systems.
• Basic understanding of IVR and chat platforms and their integration with CRM systems.
• Experience with ITSM tools (ServiceNow, Jira, or similar) for ticket logging and tracking.
• Understanding of ITIL concepts for incident and problem management.

Soft Skills

• Strong attention to detail and systematic approach to issue diagnosis and resolution.
• Good written and verbal communication skills for ticket documentation and client interactions.
• Ability to work in a shift-based model and manage priorities across multiple technology domains.
• Team player with a willingness to learn, take ownership, and support senior team members.
• Proactive in identifying recurring issues and suggesting preventive measures.

4. Preferred Qualifications

• Microsoft Certified: Power Platform Fundamentals (PL-900) or Dynamics 365 Fundamentals (MB-910).
• Microsoft Certified: Azure Fundamentals (AZ-900).
• ITIL v4 Foundation certification.
• Prior experience in application support for clients in the APAC or Australian time zone.
• Familiarity with DevOps tools and CI/CD pipelines for CRM deployments.

5. Key Performance Indicators (KPIs)

• First-call resolution rate and adherence to L1/L2 ticket SLAs.
• Accuracy and timeliness of ticket documentation and escalation.
• Reliability of monitoring activities (scheduled jobs, Azure services, portal health).
• Quality of support provided for CR delivery tasks.
• Client feedback and responsiveness scores.
• Effective utilization within the monthly engagement framework.

• Acquiring a deep understanding of our tech product, CKKA Lite.
• Conduct market research to identify selling possibilities and evaluate customer needs
• Actively seek out new sales opportunities through cold calling, networking and social media
• Set up meetings with potential clients and listen to their wishes and concerns
• Deliver appropriate presentations on products 
• Create frequent reviews and reports of sales
• Participate on behalf of the company in exhibitions or conferences
• Negotiate/close deals and handle complaints or objections
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share with internal teams

The ideal candidate is a self-motivated, multi-tasker, and demonstrated team player. You will be a lead developer responsible for the development of new software security policies and enhancements to security on existing products. You should excel in working with large-scale applications and frameworks and have outstanding communication and leadership skills. 

Responsibilities

• Consulting with management on the operational requirements of software solutions.
• Contributing expertise on information system options, risk, and operational impact.
• Mentoring junior software developers in gaining experience and assuming DevOps responsibilities.
• Managing the installation and configuration of solutions.
• Collaborating with developers on software requirements, as well as interpreting test stage data.
• Developing interface simulators and designing automated module deployments.
• Completing code and script updates, as well as resolving product implementation errors.
• Overseeing routine maintenance procedures and performing diagnostic tests.
• Documenting processes and monitoring performance metrics.
• Conforming to best practices in network administration and cybersecurity.

Qualifications

• Minimum of 2 years of hands-on experience in software development and DevOps, specifically managing AWS Infrastructure such as EC2s, RDS, Elastic cache, S3, IAM, cloud trail and other services provided by AWS.
• Experience Building a multi-region highly available auto-scaling infrastructure that optimises performance and cost. plan for future infrastructure as well as Maintain & optimise existing infrastructure.
• Conceptualise, architect and build automated deployment pipelines in a CI/CD environment like Jenkins.
• Conceptualise, architect and build a containerised infrastructure using Docker, Mesosphere or similar SaaS platforms.
• Conceptualise, architect and build a secured network utilising VPCs with inputs from the security team.
• Work with developers & QA to institute a policy of Continuous Integration with Automated testing Architect, build and manage dashboards to provide visibility into delivery, production application functional and performance status.
• Work with developers to institute systems, policies and workflows which allow for rollback of deployments Triage release of applications to production environment on a daily basis.
• Interface with developers and triage SQL queries that need to be executed in production environments.
• Assist the developers and on calls for other teams with post mortem, follow up and review of issues affecting production availability.
• Minimum 2 years’ experience in Ansible.
• Must have written playbook to automate provisioning of AWS infrastructure as well as automation of routine maintenance tasks.
• Must have had prior experience automating deployments to production and lower environments.
• Experience with APM tools like New Relic and log management tools.
• Our entire platform is hosted on AWS, comprising of web applications, webservices, RDS, Redis and Elastic Search clusters and several other AWS resources like EC2, S3, Cloud front, Route53 and SNS.
• Essential Functions System Architecture Process Design and Implementation

• Minimum of 2 years scripting experience in Ruby/Python (Preferable) and Shell Web Application Deployment Systems Continuous Integration tools (Ansible)Establishing and enforcing Network Security Policy (AWS VPC, Security Group) & ACLs.
• Establishing and enforcing systems monitoring tools and standards
• Establishing and enforcing Risk Assessment policies and standards
• Establishing and enforcing Escalation policies and standards

We are looking for a qualified Laravel Developer to design and code functional programs and applications. You will work as part of a team and individually with little supervision.

The goal is to write “clean” and flawless code to produce fully functional software applications according to requirements.

Responsibilities

• Understand client requirements and how they translate in application features
• Design creative prototypes according to specifications
• Write high-quality source code to program complete applications within deadlines
• Perform unit and integration testing before launch
• Conduct functional and non-functional testing
• Troubleshoot and debug applications
• Evaluate existing applications to reprogram, update and add new features
• Develop technical documents and handbooks to accurately represent application design and code

Requirements

• Min 2 years of experience in Laravel
• Proven experience as an Application Developer
• Experience in designing and building applications
• In-depth knowledge of programming for diverse operating systems and platforms using development tools
• Excellent understanding of software design and programming principles.
• A team player with excellent communication skills
• Analytical thinking and problem-solving capability
• Great attention to detail and time-management skills
•  B tech/ M tech ; BSc/BA in computer science or relevant field; MSc/MA will be appreciated

• Understand functional and non-functional testing requirements for APIs

• Document functional and non-functional testing scenarios and cases where needed, on one of the test management tools
• Identify or create data for testing 
• Automation framework design and implementation according to project structure
• Develop test automation scripts using tools like RestAssured and SoapUI
• Must be able to use all web methods like GET, PUT, POST, DELETE, etc.
• Validate feedback, response time, and error code
• Validate XML and JSON body using JSON Parser 
• Raise PR to check in code for test automation scripts
• Conduct peer reviews of test cases and automation scripts

Mandatory Skills


• Intermediate to advanced level skill in programming using Java and/or Python
• Intermediate to advanced level skill in using API test automation tools and developing test automation frameworks - RESTAssured, Postman, SoapUI, Karate, Robot
• Intermediate to advanced level skill in working with databases preferably SQL
• Configuration management - GIT • Build management - Maven
• Continuous Integration - Jenkins 
• Excellent verbal and written communication skills